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Barceló Ponent Playa Hotel Pool
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map

Map and location

CL Cala Ferrera s/n   07669 Cala D´Or, Felanitx , Islas Baleares   España  


Places of Interest

60.4 km Son Sant Joan Airport

50 m Cala Ferrera beach

20 km Vall D'Or Golf Course

35 km Drach caves

Guest reviews.

There is no better expert than a traveller.

Barceló Ponent Playa

4.0/5 Round Indicators
| 4901 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

32% Complete

1581

Very good

37% Complete

1814

Average

19% Complete

949

Poor

7% Complete

381

Very poor

3% Complete

176

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    Round Indicators
    klinds682848 Glasgow, United Kingdom. 09/17/2019 Couples

    “SEPTEMBER 11 DAY BREAK”

    This is a family orientated hotel with the clients being largely German, UK, and French. Despite having booked one year ago and noting that a room with a full double bed was available, something essential to us, we were allocated a twin room on our arrival well after midnight and at a time when nothing could be done until after 10am that day.A hassle that we could have well done without after travelling.
    Round Indicators
    littlgcabbie Rochford, United Kingdom. 09/17/2019 Couples

    “Another great stay at this great hotel”

    Enjoyed a great week at this hotel !! Receptions Eva is bubbly and helpful Food and service is fantastic all day every day Bar staff are spot on Big shout for ANA waitress / bar tender she is fantastic friendly and a joy to talk to Down side bar mananger think his names Guillermo rude obnoxious arrogant unfriendly!!!! Can’t all be good ;( Nether the less definitely will return next year for the location and sea views
    Round Indicators
    sunsearcher1964 Portsmouth, United Kingdom. 09/16/2019 Couples

    “Great location shame about hotel”

    We went on holiday in August and the location is stunning, shame about the hotel and facilities. We went all inclusive which was a mistake as the food was ok but the drinks were very limited. One choice of wine, flat cava and pre made cocktails which were tasteless. But if I had paid extra they came out looking really great, being all inclusive gave the staff a reason to treat you as a second class citizen, some were rude and ignorant. This hotel has so much potential to be great. If you are given a room that is on the first floor, BEWARE you are directly under the restaurant, and are constantly being woken up or disturbed all day by the sound on chairs scraping above you. I wouldn't recommend this hotel for couples as the entertainment is all day every day and there is no where for a quite drink overlooking the bay after dinner, unless you like listening to Baby Shark song and loud repetitive competitions each night. Amazing location but wasted by the hotel and facilities. (Oh and also you have to pay 13 euros a day to use a sunbed overlooking the bay even though it's on the hotel grounds, very strange!!)

    PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this review
     Dear guest, We first would like to thank you for choosing our Barceló Ponent Playa hotel for your holidays in Mallorca and for sharing your comments on your experience among us. Although your comments do not seem to quite match with the usual feedback that we receive about our service both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us.  We understand your preference for more tranquil accommodation. However, it is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so. For a future occasion, please have a look at our only adults hotels which might suit better your requirements. On the other hand, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Mallorca. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Cristina Santos Guest Experience Manager

    Round Indicators
    N5957BVmichellem Stoke-on-Trent, United Kingdom. 09/15/2019 Family

    “Improvement needed ”

    The hotel was lovely and clean. The room was amazing, great view of the beach and was clean. Food was okay, very bland but had a great selection. Beach & pool bar food was okay but I was not happy with the drinks selection as the drinks you had to pay for was not available until night time. When paying for a drink, all drinks should be available when you ask for them. Coffees were not available when you were at dinner, that should be available at all times. Entertainment was great for kids but not adults. The last day should have been explained from tui and the hotel, if you have a late flight you have to leave your room at 12. There’s no where you can go for 12 hours of waiting around. You only have all inclusive until 5 so you can have drinks or food. Reception member of staff was very rude explaining this, we should have read about this but we asked a member of staff and his response to asking why it wasn’t available until we left he simply shrugged at us and didn’t give us a response to “how is a shrug going to help us were asking for an answer”. Manager wasn’t much help as she believed she was doing us a favour by having the inclusive only until 5. Neither of the members of staff looked like they cared. We understood the policy but how it was explained was unacceptable. Also not enough spaces for when bad weather hits.

    PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this review
     Dear guest, We first would like to thank you for choosing our Barceló Ponent Playa hotel for your holidays in Mallorca and for sharing your comments on your experience among us. We understand reading your review that apprently you were not properly informed upon reservation that your All Inclusive type of meal plan would end at 12.00 on your departure day, although this information should be reported on the booking confirmation. Therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. On the other hand, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, Cristina Santos Guest Experience Manager

    Round Indicators
    N2198HRseans Nottingham, United Kingdom. 09/13/2019 Couples

    “Staff simply outstanding ”

    We have just returned from a week away staying at the Ponent Playa. Hotel from the outside is looking a little tired but clean. Location to the front is simply stunning with the small beach of Cala fenner. Food was alright nothing fancy but it’s rated as a 3* so you have to remember that. They do make an effort, do a few speciality nights to offer a change. What I will say is the staff can’t do enough for you, all very friendly, but not just doing their jobs they all seemed to want to go that extra mile. Before we got there I sent an email as it was our wedding anniversary to try and arrange flowers for the wife. When we arrived had a chat with the ‘christener’ guest relations manager, not only did she sort out some beautiful roses but gave us an upgrade and then decorated the room and left a bottle of bubbly.... Simply made it magical. Thanks again. Just a quick heads up watch out for the all inclusive spirits... they make your head hurt in the morning !

    EVALUATION

    Round Indicators

    • september 17 2019
    • Glasgow, United Kingdom
    • Couples

    klinds682848

    “SEPTEMBER 11 DAY BREAK”


    This is a family orientated hotel with the clients being largely German, UK, and French. Despite having booked one year ago and noting that a room with a full double bed was available, something essential to us, we were allocated a twin room on our arrival well after midnight and at a time when nothing could be done until after 10am that day.A hassle that we could have well done without after travelling.


    EVALUATION

    Round Indicators

    • september 17 2019
    • Rochford, United Kingdom
    • Couples

    littlgcabbie

    “Another great stay at this great hotel”


    Enjoyed a great week at this hotel !! Receptions Eva is bubbly and helpful Food and service is fantastic all day every day Bar staff are spot on Big shout for ANA waitress / bar tender she is fantastic friendly and a joy to talk to Down side bar mananger think his names Guillermo rude obnoxious arrogant unfriendly!!!! Can’t all be good ;( Nether the less definitely will return next year for the location and sea views


    EVALUATION

    Round Indicators

    • september 16 2019
    • Portsmouth, United Kingdom
    • Couples

    sunsearcher1964

    “Great location shame about hotel”


    We went on holiday in August and the location is stunning, shame about the hotel and facilities. We went all inclusive which was a mistake as the food was ok but the drinks were very limited. One choice of wine, flat cava and pre made cocktails which were tasteless. But if I had paid extra they came out looking really great, being all inclusive gave the staff a reason to treat you as a second class citizen, some were rude and ignorant. This hotel has so much potential to be great. If you are given a room that is on the first floor, BEWARE you are directly under the restaurant, and are constantly being woken up or disturbed all day by the sound on chairs scraping above you. I wouldn't recommend this hotel for couples as the entertainment is all day every day and there is no where for a quite drink overlooking the bay after dinner, unless you like listening to Baby Shark song and loud repetitive competitions each night. Amazing location but wasted by the hotel and facilities. (Oh and also you have to pay 13 euros a day to use a sunbed overlooking the bay even though it's on the hotel grounds, very strange!!)


    PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this review
    Dear guest, We first would like to thank you for choosing our Barceló Ponent Playa hotel for your holidays in Mallorca and for sharing your comments on your experience among us. Although your comments do not seem to quite match with the usual feedback that we receive about our service both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us.  We understand your preference for more tranquil accommodation. However, it is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so. For a future occasion, please have a look at our only adults hotels which might suit better your requirements. On the other hand, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Mallorca. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Cristina Santos Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 15 2019
    • Stoke-on-Trent, United Kingdom
    • Family

    N5957BVmichellem

    “Improvement needed ”


    The hotel was lovely and clean. The room was amazing, great view of the beach and was clean. Food was okay, very bland but had a great selection. Beach & pool bar food was okay but I was not happy with the drinks selection as the drinks you had to pay for was not available until night time. When paying for a drink, all drinks should be available when you ask for them. Coffees were not available when you were at dinner, that should be available at all times. Entertainment was great for kids but not adults. The last day should have been explained from tui and the hotel, if you have a late flight you have to leave your room at 12. There’s no where you can go for 12 hours of waiting around. You only have all inclusive until 5 so you can have drinks or food. Reception member of staff was very rude explaining this, we should have read about this but we asked a member of staff and his response to asking why it wasn’t available until we left he simply shrugged at us and didn’t give us a response to “how is a shrug going to help us were asking for an answer”. Manager wasn’t much help as she believed she was doing us a favour by having the inclusive only until 5. Neither of the members of staff looked like they cared. We understood the policy but how it was explained was unacceptable. Also not enough spaces for when bad weather hits.


    PONENTPLAYA, Guest Relations Manager at Barcelo Ponent Playa, responded to this review
    Dear guest, We first would like to thank you for choosing our Barceló Ponent Playa hotel for your holidays in Mallorca and for sharing your comments on your experience among us. We understand reading your review that apprently you were not properly informed upon reservation that your All Inclusive type of meal plan would end at 12.00 on your departure day, although this information should be reported on the booking confirmation. Therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. On the other hand, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, Cristina Santos Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 13 2019
    • Nottingham, United Kingdom
    • Couples

    N2198HRseans

    “Staff simply outstanding ”


    We have just returned from a week away staying at the Ponent Playa. Hotel from the outside is looking a little tired but clean. Location to the front is simply stunning with the small beach of Cala fenner. Food was alright nothing fancy but it’s rated as a 3* so you have to remember that. They do make an effort, do a few speciality nights to offer a change. What I will say is the staff can’t do enough for you, all very friendly, but not just doing their jobs they all seemed to want to go that extra mile. Before we got there I sent an email as it was our wedding anniversary to try and arrange flowers for the wife. When we arrived had a chat with the ‘christener’ guest relations manager, not only did she sort out some beautiful roses but gave us an upgrade and then decorated the room and left a bottle of bubbly.... Simply made it magical. Thanks again. Just a quick heads up watch out for the all inclusive spirits... they make your head hurt in the morning !


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