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Barceló Hotel Surroundings  Castillo Club Premium
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Map and location

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

250 m El Castillo beach

192 m Buenaventura Castle

3 km Salinas de Antigua Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1311 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

68% Complete

894

Very good

22% Complete

289

Average

6% Complete

87

Poor

1% Complete

23

Very poor

1% Complete

18

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    Round Indicators
    PhilipBillericay billericay. 02/26/2020

    “Not what we expected”

    Having stayed with the Barceló group many times previously & being a Barceló member . We normally stay with the Barceló group further up the island in the Occidental Royal Level. Never had any issues . Unfortunately I cannot say the same for this resort. Again we booked the Royal level & paid for a DELUXE SEA VIEVW SUITE However we are extremely disappointed. We normally book direct with Barceló but due to circumstances we booked with Jet Two. Up on arrival @ the level reception NO drinks offered as normally fizz juice or water are offered @ the Occidental Royal, no instruction re mini bar; it was only when my husband was speaking with the guy that fills the fridge we discovered the drink in the fridge are free for the first night !!! Not informed re this. ( we normally receive a bottle of complementary fizz ) Not that we want the drinks but why was this not explained upon arrival ? When we questioned our our suite as it was not what we expected or looked like on the photos we where informed all the suites are the same !! So why did we pay the extra money for a DELUX SEA ViEW SUITE ?
    Round Indicators
    Simonconnie Haslemere, United Kingdom. 02/19/2020

    “4 stars for all”

    The Royal Level Block 4 is not very royal as the rooms are dark and a little tired and many of them have no privacy on the balconies. Royal pool not heated enough and a bit exposed to the wind. Lovely views generally and the Ancla canteen restaurant is very nice. A lot of noisy children in the non-royal bit. Overall, average to good for this sort of hotel and cleanliness and staff are good.

    elcastillorrpp, Public Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Simon, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We really lament that the area you were allocated did not meet your expectations in terms of privacy and state. We have different type of rooms in Royal Level and from the reception we always do our best to help our clients if they have any inconvenient with the room. For the next time, please do not hesitate to ask for another one and we will very pleased to assit you in order to make your holidays unforgettable. We appreciate your comments towards El Ancla restaurant and we are glad to see that the cleaning and our staff were up to what you expected. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards, Marta Diez Royal Level Service Manager

    Round Indicators
    Jeanette E Gloucestershire, United Kingdom. 02/16/2020

    “February stay”

    Lovely resort, friendly helpful staff. Wonderful views along the coast line and plenty to see and do. The Thalasso spa massage was amazing, again friendly staff. The spa itself is very modern and clean. A great mini golf course near the spa too.

    elcastillorrpp, Public Relations Manager at Barcelo Castillo Royal Level, responded to this review
     Dear Jeanette, We appreciate the time spent sharing your vacation experience at our hotel and thank you for your kind opinion to TripAdvisor readers. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. It is also good to read that you could relax and disconnect at the spa. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, Marta Diez Royal Level Service Manager

    Round Indicators
    Gymwearuk Manchester, United Kingdom. 02/15/2020

    “Excellent.”

    Excellent service. Very happy with everything. Room was clean and tidy well equipped Food in restaurant was wonderful. Location very good easy to get around. Would definitely recommend it and stay there again.
    Round Indicators
    barryf308 Dronfield, United Kingdom. 02/12/2020

    “Great holiday,highly recommend.”

    First visit to Fuerteventura,won’t be the last.We checked in with Laura ,a very friendly and helpful receptionist for the Royal Level,who told us everything we needed to know about the complex. We had a suite which was very spacious,very clean and comfortable ,with all the facilities you expect in a suite.We had a pool and sea view which was excellent.The pool area was very relaxing with very comfortable padded sun beds ,and a pool bar which gave a great service,Estefania who looked after the bar ,worked hard but always had time for a nice smile for everyone and made everyone feel at home.We had breakfast and our evening meals in the Ancla Retaurant overlooking the small port,it was excellent.The quality of the food ,service and presentation was first class ,you couldn’t wish for better. All the staff in the restaurant were very pleasant and helpful.A great experience we will be back.

    EVALUATION

    Round Indicators

    • february 26 2020
    • billericay

    PhilipBillericay

    “Not what we expected”


    Having stayed with the Barceló group many times previously & being a Barceló member . We normally stay with the Barceló group further up the island in the Occidental Royal Level. Never had any issues . Unfortunately I cannot say the same for this resort. Again we booked the Royal level & paid for a DELUXE SEA VIEVW SUITE However we are extremely disappointed. We normally book direct with Barceló but due to circumstances we booked with Jet Two. Up on arrival @ the level reception NO drinks offered as normally fizz juice or water are offered @ the Occidental Royal, no instruction re mini bar; it was only when my husband was speaking with the guy that fills the fridge we discovered the drink in the fridge are free for the first night !!! Not informed re this. ( we normally receive a bottle of complementary fizz ) Not that we want the drinks but why was this not explained upon arrival ? When we questioned our our suite as it was not what we expected or looked like on the photos we where informed all the suites are the same !! So why did we pay the extra money for a DELUX SEA ViEW SUITE ?


    EVALUATION

    Round Indicators

    • february 19 2020
    • Haslemere, United Kingdom

    Simonconnie

    “4 stars for all”


    The Royal Level Block 4 is not very royal as the rooms are dark and a little tired and many of them have no privacy on the balconies. Royal pool not heated enough and a bit exposed to the wind. Lovely views generally and the Ancla canteen restaurant is very nice. A lot of noisy children in the non-royal bit. Overall, average to good for this sort of hotel and cleanliness and staff are good.


    elcastillorrpp, Public Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Simon, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We really lament that the area you were allocated did not meet your expectations in terms of privacy and state. We have different type of rooms in Royal Level and from the reception we always do our best to help our clients if they have any inconvenient with the room. For the next time, please do not hesitate to ask for another one and we will very pleased to assit you in order to make your holidays unforgettable. We appreciate your comments towards El Ancla restaurant and we are glad to see that the cleaning and our staff were up to what you expected. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards, Marta Diez Royal Level Service Manager

    EVALUATION

    Round Indicators

    • february 16 2020
    • Gloucestershire, United Kingdom

    Jeanette E

    “February stay”


    Lovely resort, friendly helpful staff. Wonderful views along the coast line and plenty to see and do. The Thalasso spa massage was amazing, again friendly staff. The spa itself is very modern and clean. A great mini golf course near the spa too.


    elcastillorrpp, Public Relations Manager at Barcelo Castillo Royal Level, responded to this review
    Dear Jeanette, We appreciate the time spent sharing your vacation experience at our hotel and thank you for your kind opinion to TripAdvisor readers. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. It is also good to read that you could relax and disconnect at the spa. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, Marta Diez Royal Level Service Manager

    EVALUATION

    Round Indicators

    • february 15 2020
    • Manchester, United Kingdom

    Gymwearuk

    “Excellent.”


    Excellent service. Very happy with everything. Room was clean and tidy well equipped Food in restaurant was wonderful. Location very good easy to get around. Would definitely recommend it and stay there again.


    EVALUATION

    Round Indicators

    • february 12 2020
    • Dronfield, United Kingdom

    barryf308

    “Great holiday,highly recommend.”


    First visit to Fuerteventura,won’t be the last.We checked in with Laura ,a very friendly and helpful receptionist for the Royal Level,who told us everything we needed to know about the complex. We had a suite which was very spacious,very clean and comfortable ,with all the facilities you expect in a suite.We had a pool and sea view which was excellent.The pool area was very relaxing with very comfortable padded sun beds ,and a pool bar which gave a great service,Estefania who looked after the bar ,worked hard but always had time for a nice smile for everyone and made everyone feel at home.We had breakfast and our evening meals in the Ancla Retaurant overlooking the small port,it was excellent.The quality of the food ,service and presentation was first class ,you couldn’t wish for better. All the staff in the restaurant were very pleasant and helpful.A great experience we will be back.


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