Barceló Hotel Pool  Ixtapa Beach

Barceló Ixtapa

Texto: 31818 With incredible views of Palmar Beach, this all inclusive resort is perfect for holidays with your family or partner. Boulevard Ixtapa, s/n | 40880 Ixtapa, Guerrero
+52 755 5552000 +52 755 5530198
Barceló Ixtapa Texto: 31818 4.5 out of 5 based on 2906 ratings. 2906 user reviews.
Barceló Ixtapa reviewed by Greg T on . Great stay at the Barcelo Ixtapa We had a great week staying at the Barcelo Ixtapa. The beach is beautiful, and we enjoyed some great sunsets over the ocean. The staff was great! They are helpful, friendly, and took great care of... Rating: 4
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Barceló Ixtapa

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero  


Places of Interest

19 km Zihuatanejo International

2 km Marina Ixtapa Golf Course

100 m Palma Real Golf Course (by Robert Trent Jones Jr.)

0 m El Palmar Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Ixtapa

4.5/5 Round Indicators
| 2908 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

55% Complete

1614

Very good

25% Complete

750

Average

11% Complete

328

Poor

4% Complete

141

Very poor

2% Complete

75

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    Round Indicators
    Greg T Fair Oaks. 11/18/2017 Couples

    “Great stay at the Barcelo Ixtapa”

    We had a great week staying at the Barcelo Ixtapa. The beach is beautiful, and we enjoyed some great sunsets over the ocean. The staff was great! They are helpful, friendly, and took great care of us. The food in the buffets was good, where Francisco always made sure we were well taken care of. Dinner in the Italian restaurant, La Fontana, was really good, and Jorge provided us with top-notch service. At the swim-up bar, Ulysses made us the best drinks. The rooms here were OK, but if you're spending much time in your room, you're missing out. The grounds were beautiful and nicely maintained. The surrounding area is gorgeous, with green hills filled with lush trees. And of course the ocean is fabulous. The water is warm, the beach is nice and sandy, and the rocks off shore, help make it even more beautiful. We went for a bike ride one morning, and got a nice tour of the hotel zone. The tour included a stop at the dolphinarium before returning to the hotel. Just down the beach, you can find some good snorkeling near the rocks in front of the Pacifica resort's beach. The evening shows at the hotel were well-done, and we enjoyed the ones we saw. All-in-all, this is a great place to relax.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Mr. Greg: We appreciate your comments and recommendations regarding our service in this property. We are pleased that you enjoyed the beach, the food, all our services and your stay with us, at the same time we are proud to continue making efforts and providing the best service, we share your comments with our staff. We expect having your preference again. Please do not hesitate to contact us for your next visit to Barceló Ixtapa. Sincerely, Luis Avelar| Director

    Round Indicators
    dogSaskatoon saskatoon. 11/07/2017 Couples

    “A Great Location But Too Expensive for the OV rooms”

    We stayed at this hotel because we got a free trip to anywhere worth $2000.00. We put in another $2300.00 to stay here in a OV room. Very nice hotel but not worth $4300.00 for 10 days through West Jet. Their price for the OV rooms is ridiculous $80.00/ea $160.00 per night, extra on top of regular rate. Hotel is very nice but not worth the price. Book in at the Azul Grand, all with OV rooms, better food, great bar service, and you can swim without the big waves because Ixtapa island cuts down on the big waves. Lots to do there too Oh! and at 1/2 the price. Happy Travels.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest, We appreciate the time you took to share us a feedback on the attention you received during your stay with us. We consider very seriously your comments to make improvements in our service. We would appreciate the honor to be your hosts again and serve as you deserve. For further assistance, contact us to: ixtapa.sdh@barcelo.com and / or ixtapa.rrpp3@barcelo.com Sincerely, Lorenzo Silva | Subdirector

    Round Indicators
    lawboy2001 Brantford, Canada. 09/13/2017 Friends getaway

    “A good solid choice”

    I stayed here during March break 2017. The hotel is nice, and not super luxurious or pristine but definitely a nice property, and worth the money paid. The hotel staff are all very pleasant. I can't think of anything negative to say. Try it, you'll like it!

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest: We appreciate your comments and recommendations regarding our service in this property. We are pleased that you enjoyed your stay with us at the same time we are proud to continue making efforts and providing the best service, we share your comments with our staff. We expect having your preference again. (We await your visit again). Please do not hesitate to contact us for your next visit to Barceló Ixtapa. Sincerely, Gloria López | Director

    Round Indicators
    juanaE2783US 08/28/2017 Family

    “Average”

    The building needs to be upgraded. Hotel is in general clean but old. Specially, the bedroom's bathroom. The beds are very hard, but to my surprise we slept well. The hotel location itself is good. The location relative close to the airport. The ocean view is great from hotel.

    CMBIxtapa, General Manager at Barcelo Ixtapa, responded to this review
     Dear Guest: We thank you specially for the time that you took to let us know your comments about the services provided during your recent stay, your remarks are very appreciated as they help us to improve our service. Sincerely. Gloria López | Director

    Round Indicators
    rlujan0 Palo Alto, California. 08/14/2017 Family

    “Unpleasant Supeprises left and right”

    I arrived from California Aug 3er. Looking forward to stay at hotel Barcelo in Ixtapa when I approached the FD Sandra checked me in. When I was checking in I made my reservation for 3 people and pre-paid for it in advance. When I arrive I was told it was only paid for 2 when I showed proved that i payed for 3 Sandra note her head and said no it's only for 2 adults, so I had to pay again a total of around 2,000 pesos more and I also add a bigger room and ended up paying inadition 9,000 pesos.Every time I approached the FD desk to ask for recommendations in the local area FD staff would want to charge me more and thier story was we made a mistake on the room rate and we need to charge in additional 5000 pesos I paid them several times and I did'nt feel comfortable to ask for any help of recommendations in the area beacuse they always wanted to charge me extra, The FD agents that I ask questions where Daniela Carreras, Lucero,Yair(Great guy),Leslie, by the way Leslie did an amazing job in checking me out upon departure and Rene Bellmen helped us a lot good serivice from Rene.The rest of the staff was ok my compliant is that the staff wants to charge twice for everything you just need to be careful when booking at hotel Barcelo because is full of unexpected surprises...I checked out and went to a different hotel just a couple hotels down, and they treated me like king and no surprises at all and the food is delicious. I ended up staying at the new hotel for a full after my bad experience at hotel Barcelo..... After we left Barcelo to the other hotel me and my family were happy...I might give Barcelo one more try in Sep but I will have to think about it. I travel to Ixtapa one a month or ones every two months. I would like to establish a relation with a great hotel in Ixtapa I have tried several and so far I only like one thatI have stayed 3 times this year.

    CMBIxtapa, General Manager at Barcelo Ixtapa, responded to this review
     Dear Guest, We appreciate your time to share your comments regarding the attention and service received during your stay. We regret not having met the expectations you had about us. Barceló Hotels is always looking for customers who have honored us with their selection, they are satisfied in any of our properties, therefore we would appreciate allow us to be your hosts once again and serve as you deserve. Sincerely, Gloria Lopez | Director

    EVALUATION

    Round Indicators

    • november 18 2017
    • Fair Oaks
    • Couples

    Greg T

    “Great stay at the Barcelo Ixtapa”


    We had a great week staying at the Barcelo Ixtapa. The beach is beautiful, and we enjoyed some great sunsets over the ocean. The staff was great! They are helpful, friendly, and took great care of us. The food in the buffets was good, where Francisco always made sure we were well taken care of. Dinner in the Italian restaurant, La Fontana, was really good, and Jorge provided us with top-notch service. At the swim-up bar, Ulysses made us the best drinks. The rooms here were OK, but if you're spending much time in your room, you're missing out. The grounds were beautiful and nicely maintained. The surrounding area is gorgeous, with green hills filled with lush trees. And of course the ocean is fabulous. The water is warm, the beach is nice and sandy, and the rocks off shore, help make it even more beautiful. We went for a bike ride one morning, and got a nice tour of the hotel zone. The tour included a stop at the dolphinarium before returning to the hotel. Just down the beach, you can find some good snorkeling near the rocks in front of the Pacifica resort's beach. The evening shows at the hotel were well-done, and we enjoyed the ones we saw. All-in-all, this is a great place to relax.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Mr. Greg: We appreciate your comments and recommendations regarding our service in this property. We are pleased that you enjoyed the beach, the food, all our services and your stay with us, at the same time we are proud to continue making efforts and providing the best service, we share your comments with our staff. We expect having your preference again. Please do not hesitate to contact us for your next visit to Barceló Ixtapa. Sincerely, Luis Avelar| Director

    EVALUATION

    Round Indicators

    • november 7 2017
    • saskatoon
    • Couples

    dogSaskatoon

    “A Great Location But Too Expensive for the OV rooms”


    We stayed at this hotel because we got a free trip to anywhere worth $2000.00. We put in another $2300.00 to stay here in a OV room. Very nice hotel but not worth $4300.00 for 10 days through West Jet. Their price for the OV rooms is ridiculous $80.00/ea $160.00 per night, extra on top of regular rate. Hotel is very nice but not worth the price. Book in at the Azul Grand, all with OV rooms, better food, great bar service, and you can swim without the big waves because Ixtapa island cuts down on the big waves. Lots to do there too Oh! and at 1/2 the price. Happy Travels.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest, We appreciate the time you took to share us a feedback on the attention you received during your stay with us. We consider very seriously your comments to make improvements in our service. We would appreciate the honor to be your hosts again and serve as you deserve. For further assistance, contact us to: ixtapa.sdh@barcelo.com and / or ixtapa.rrpp3@barcelo.com Sincerely, Lorenzo Silva | Subdirector

    EVALUATION

    Round Indicators

    • september 13 2017
    • Brantford, Canada
    • Friends getaway

    lawboy2001

    “A good solid choice”


    I stayed here during March break 2017. The hotel is nice, and not super luxurious or pristine but definitely a nice property, and worth the money paid. The hotel staff are all very pleasant. I can't think of anything negative to say. Try it, you'll like it!


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest: We appreciate your comments and recommendations regarding our service in this property. We are pleased that you enjoyed your stay with us at the same time we are proud to continue making efforts and providing the best service, we share your comments with our staff. We expect having your preference again. (We await your visit again). Please do not hesitate to contact us for your next visit to Barceló Ixtapa. Sincerely, Gloria López | Director

    EVALUATION

    Round Indicators

    • august 28 2017
    • Family

    juanaE2783US

    “Average”


    The building needs to be upgraded. Hotel is in general clean but old. Specially, the bedroom's bathroom. The beds are very hard, but to my surprise we slept well. The hotel location itself is good. The location relative close to the airport. The ocean view is great from hotel.


    CMBIxtapa, General Manager at Barcelo Ixtapa, responded to this review
    Dear Guest: We thank you specially for the time that you took to let us know your comments about the services provided during your recent stay, your remarks are very appreciated as they help us to improve our service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • august 14 2017
    • Palo Alto, California
    • Family

    rlujan0

    “Unpleasant Supeprises left and right”


    I arrived from California Aug 3er. Looking forward to stay at hotel Barcelo in Ixtapa when I approached the FD Sandra checked me in. When I was checking in I made my reservation for 3 people and pre-paid for it in advance. When I arrive I was told it was only paid for 2 when I showed proved that i payed for 3 Sandra note her head and said no it's only for 2 adults, so I had to pay again a total of around 2,000 pesos more and I also add a bigger room and ended up paying inadition 9,000 pesos.Every time I approached the FD desk to ask for recommendations in the local area FD staff would want to charge me more and thier story was we made a mistake on the room rate and we need to charge in additional 5000 pesos I paid them several times and I did'nt feel comfortable to ask for any help of recommendations in the area beacuse they always wanted to charge me extra, The FD agents that I ask questions where Daniela Carreras, Lucero,Yair(Great guy),Leslie, by the way Leslie did an amazing job in checking me out upon departure and Rene Bellmen helped us a lot good serivice from Rene.The rest of the staff was ok my compliant is that the staff wants to charge twice for everything you just need to be careful when booking at hotel Barcelo because is full of unexpected surprises...I checked out and went to a different hotel just a couple hotels down, and they treated me like king and no surprises at all and the food is delicious. I ended up staying at the new hotel for a full after my bad experience at hotel Barcelo..... After we left Barcelo to the other hotel me and my family were happy...I might give Barcelo one more try in Sep but I will have to think about it. I travel to Ixtapa one a month or ones every two months. I would like to establish a relation with a great hotel in Ixtapa I have tried several and so far I only like one thatI have stayed 3 times this year.


    CMBIxtapa, General Manager at Barcelo Ixtapa, responded to this review
    Dear Guest, We appreciate your time to share your comments regarding the attention and service received during your stay. We regret not having met the expectations you had about us. Barceló Hotels is always looking for customers who have honored us with their selection, they are satisfied in any of our properties, therefore we would appreciate allow us to be your hosts once again and serve as you deserve. Sincerely, Gloria Lopez | Director

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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