Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 Located amidst natural landscapes, this resort consists entirely of suites and offers impeccable service to its guests. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4646 ratings. 4646 user reviews.
Barceló Puerto Vallarta reviewed by Dennis S on . This is a good family resort This is a good family resort and I really liked staying here the staff were amazing and the food excellent. The down side was that there is no true Adult pool so I had kids climbing on me that's... Rating: 3
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4680 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

2082

Very good

29% Complete

1398

Average

11% Complete

561

Poor

7% Complete

354

Very poor

6% Complete

285

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    Round Indicators
    gunnergoo Michigan. 01/15/2018 Family

    “Our Second Stay at this BEAUTIFUL resort!”

    My family (husband and adult son) visited the Barcello over the Christmas holidays and was our second stay at this facility.The Barcello is about a 40 minute ride from the airport. Hotel check in greeted us with a glass of champagne. There were a few problems to work out about our rooms, but were resolved to our satisfaction. FOOD: We did not eat at any of the speciality restaurants, but preferred the La Fuente restaurant, where buffet-style meals are served, including breakfast, lunch and dinner (each night has a specialty-themed night like Mexican, Italian, Seafood, etc.) If you prefer you can custom order something...the staff is all too eager to prepare you an awesome meal. In fact on New Years Eve, my husband wanted lobster. It wasn't on the buffet, so they prepared him two lobster tails! DELICIOUS! Also, my husband went on an early morning fishing trip and caught fish that CHEF ZAPATA prepared and turned it into a feast!!! Thanks, CHEF ZAPATA!!! The waitstaff is exceptional, including our server many times JUAN CARLOS RUIZ. Juan always accommodated our requests. There is also a nice smaller restaurant by the pool area. ROOMS: Very spacious and nice, I believe we were in Tower 1, where recption area is. All rooms have a view of the ocean. If you have any complaint about the room, staff is quick to respond. THINGS TO DO: A must is the Puerto Vallarta Zoo!!! So fun to get up close to the animals. Just wear comfortable shoes as some pathways are steep. Also be sure you hook up with Suzy Q on the beach. She arranged an awesome snorkeling trip and morning fishing for my husband. There is also a place called "Eden" where the movie "Predator" with Arnold Schwarzenegger was filmed. You can swing on a rope across a river and places to eat. Zoo is about a five minute drive from hotel...would not recommend walking to it. The "Eden" is not much further. The resort itself is clean. Several pools are available...from adult to small children. Around noon, the staff begin some "pool games" with guests. Music is not too loud before 12 p.m. but gets louder to about 3 p.m. then quiet. Our room was above the pool area (eighth floor) and we did not experience any disturbances at night. Would recommend securing pool chairs with towels early morning as the "good" spots by the beach go fast. There are people on the beach selling wares, but are respectful if you do not want to buy from them. Finally, my son got sick on our flight to Puerto Vallarta...he progressively got worse and had to fly home early. Initially we had difficulty in securing Tylenol from the hotel mini market and unfortunately had to ask other guests for the medication. The mini market ran out of Tylenol, so had to order it from a pharmacy outside the Barcello. There was a long delay before its arrival to the hotel, but eventually arrived. So always double think the medications you may need while packing your suitcase! The hotel manager, Rodolfo Pacheco, came to our hotel room and sincerely apologized for all the confusion. He offered to refund us our son's room charge for one night as compensation over the Tylenol fiasco. Thank you, Rodolfo!!! We also have to thank Ofelia Islas, who was especially helpful and gracious about our son's dilemma. Finally, a BIG thank you to Adelina Romero Mireles, She answered and resolved our questions about transportation and our son's illness in a very professional manner. In fact she helped us immensely BEFORE our visit to the Barcello, helping us secure our rooms and transportation from the airport. You can find her smiling face at the hotel concierge desk. In all, despite some problems during our visit, the Barcello staff ALWAYS was concerned and willing to resolve our issues. We will return to this lovely resort!
    Round Indicators
    reaonford 01/14/2018 Family

    “Lovely place if you’re willing to roll the dice on getting sick”

    We were absolutely blown away at first. It’s a clean, beautiful, well-mainted and well-staffed resort. Unfortunately our entire party became violently ill from something we ate or drank, landing me in the hospital, alone, on Christmas Day. That pretty much ruined the entire trip. If you can avoid getting sick, it’s a lovely facility in a gorgeous place.
    Round Indicators
    lorneb925 Devon, Canada. 01/14/2018 Family

    “Family trip”

    Was a non-impressive holiday, expected more and even grandchildren thought it was dull. Food was bland and in some cases served cold, paid for premium and VERY disappointed in premium lounge and service.
    Round Indicators
    higginbothamc Thornton, Colorado. 01/13/2018 Family

    “Family stay”

    Great location on mismaloya beach. Ate at all restaurants except Japanese. Thought the food was ok. Had more artsy food selections at all inclusive hyatt. Boats on mismaloya beach took me snorkeling, fishing, whale watching. Close proximity to los veranos canopy tour.
    Round Indicators
    jchoiniere Toronto, Canada. 01/13/2018 Couples

    “Hotels.com NEVER EVER again!!!”

    I booked three nights at the Barcelo Hotel Puerto Vallarta which was by the way very good but got wronged BIG time by Hotels.com. The booking was made and priced in CDN dollars and I have the proof ( booking, email etc). Then one day before departure they sent another email stating the same amount but in USD dollars!!! I called customer service right away and spent more than one hour on the phone to be told that they would look into it and get back to me within 7 days. Of course I was charge that amount at the hotel which has nothing to do with this. It is all the responsibility of Hotels.com. Needless to say that no one contacted me from Hotels.com so I called them again and after talking to someone for over 40 minutes , I asked for the supervisor and James came on the phone said I was wrong, said I booked in usd which is absolutely false because I would have never booked a room at that amount and after having me wait on line for over 15 minutes AGAIN literally hung up on me. I never complain but this time I needed to express how DISHONEST and UNPROFESSIONAL Hotels.com has been. I will NEVER do business with Hotels.com again as they cannot be trusted and they don’t seem to care but wanted to let other canadian travellers to be aware of their fraudulent business practices.

    EVALUATION

    Round Indicators

    • january 15 2018
    • Michigan
    • Family

    gunnergoo

    “Our Second Stay at this BEAUTIFUL resort!”


    My family (husband and adult son) visited the Barcello over the Christmas holidays and was our second stay at this facility.The Barcello is about a 40 minute ride from the airport. Hotel check in greeted us with a glass of champagne. There were a few problems to work out about our rooms, but were resolved to our satisfaction. FOOD: We did not eat at any of the speciality restaurants, but preferred the La Fuente restaurant, where buffet-style meals are served, including breakfast, lunch and dinner (each night has a specialty-themed night like Mexican, Italian, Seafood, etc.) If you prefer you can custom order something...the staff is all too eager to prepare you an awesome meal. In fact on New Years Eve, my husband wanted lobster. It wasn't on the buffet, so they prepared him two lobster tails! DELICIOUS! Also, my husband went on an early morning fishing trip and caught fish that CHEF ZAPATA prepared and turned it into a feast!!! Thanks, CHEF ZAPATA!!! The waitstaff is exceptional, including our server many times JUAN CARLOS RUIZ. Juan always accommodated our requests. There is also a nice smaller restaurant by the pool area. ROOMS: Very spacious and nice, I believe we were in Tower 1, where recption area is. All rooms have a view of the ocean. If you have any complaint about the room, staff is quick to respond. THINGS TO DO: A must is the Puerto Vallarta Zoo!!! So fun to get up close to the animals. Just wear comfortable shoes as some pathways are steep. Also be sure you hook up with Suzy Q on the beach. She arranged an awesome snorkeling trip and morning fishing for my husband. There is also a place called "Eden" where the movie "Predator" with Arnold Schwarzenegger was filmed. You can swing on a rope across a river and places to eat. Zoo is about a five minute drive from hotel...would not recommend walking to it. The "Eden" is not much further. The resort itself is clean. Several pools are available...from adult to small children. Around noon, the staff begin some "pool games" with guests. Music is not too loud before 12 p.m. but gets louder to about 3 p.m. then quiet. Our room was above the pool area (eighth floor) and we did not experience any disturbances at night. Would recommend securing pool chairs with towels early morning as the "good" spots by the beach go fast. There are people on the beach selling wares, but are respectful if you do not want to buy from them. Finally, my son got sick on our flight to Puerto Vallarta...he progressively got worse and had to fly home early. Initially we had difficulty in securing Tylenol from the hotel mini market and unfortunately had to ask other guests for the medication. The mini market ran out of Tylenol, so had to order it from a pharmacy outside the Barcello. There was a long delay before its arrival to the hotel, but eventually arrived. So always double think the medications you may need while packing your suitcase! The hotel manager, Rodolfo Pacheco, came to our hotel room and sincerely apologized for all the confusion. He offered to refund us our son's room charge for one night as compensation over the Tylenol fiasco. Thank you, Rodolfo!!! We also have to thank Ofelia Islas, who was especially helpful and gracious about our son's dilemma. Finally, a BIG thank you to Adelina Romero Mireles, She answered and resolved our questions about transportation and our son's illness in a very professional manner. In fact she helped us immensely BEFORE our visit to the Barcello, helping us secure our rooms and transportation from the airport. You can find her smiling face at the hotel concierge desk. In all, despite some problems during our visit, the Barcello staff ALWAYS was concerned and willing to resolve our issues. We will return to this lovely resort!


    EVALUATION

    Round Indicators

    • january 14 2018
    • Family

    reaonford

    “Lovely place if you’re willing to roll the dice on getting sick”


    We were absolutely blown away at first. It’s a clean, beautiful, well-mainted and well-staffed resort. Unfortunately our entire party became violently ill from something we ate or drank, landing me in the hospital, alone, on Christmas Day. That pretty much ruined the entire trip. If you can avoid getting sick, it’s a lovely facility in a gorgeous place.


    EVALUATION

    Round Indicators

    • january 14 2018
    • Devon, Canada
    • Family

    lorneb925

    “Family trip”


    Was a non-impressive holiday, expected more and even grandchildren thought it was dull. Food was bland and in some cases served cold, paid for premium and VERY disappointed in premium lounge and service.


    EVALUATION

    Round Indicators

    • january 13 2018
    • Thornton, Colorado
    • Family

    higginbothamc

    “Family stay”


    Great location on mismaloya beach. Ate at all restaurants except Japanese. Thought the food was ok. Had more artsy food selections at all inclusive hyatt. Boats on mismaloya beach took me snorkeling, fishing, whale watching. Close proximity to los veranos canopy tour.


    EVALUATION

    Round Indicators

    • january 13 2018
    • Toronto, Canada
    • Couples

    jchoiniere

    “Hotels.com NEVER EVER again!!!”


    I booked three nights at the Barcelo Hotel Puerto Vallarta which was by the way very good but got wronged BIG time by Hotels.com. The booking was made and priced in CDN dollars and I have the proof ( booking, email etc). Then one day before departure they sent another email stating the same amount but in USD dollars!!! I called customer service right away and spent more than one hour on the phone to be told that they would look into it and get back to me within 7 days. Of course I was charge that amount at the hotel which has nothing to do with this. It is all the responsibility of Hotels.com. Needless to say that no one contacted me from Hotels.com so I called them again and after talking to someone for over 40 minutes , I asked for the supervisor and James came on the phone said I was wrong, said I booked in usd which is absolutely false because I would have never booked a room at that amount and after having me wait on line for over 15 minutes AGAIN literally hung up on me. I never complain but this time I needed to express how DISHONEST and UNPROFESSIONAL Hotels.com has been. I will NEVER do business with Hotels.com again as they cannot be trusted and they don’t seem to care but wanted to let other canadian travellers to be aware of their fraudulent business practices.


    Barceló Hotel Beach  Puerto Vallarta

    In the midst of stunning natural beauty, this resort offers magnificent suites and exclusive service

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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