Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 Located amidst natural landscapes, this resort consists entirely of suites and offers impeccable service to its guests. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4559 ratings. 4559 user reviews.
Barceló Puerto Vallarta reviewed by darrenofthesea on . Excellent Family Stay We chose this place because it had the best reviews, highest value and had 2 bedrooms in the room + babysitting available for our 9 month old. We had a wonderful experience. It was relaxing, the... Rating: 5
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4565 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

2028

Very good

29% Complete

1368

Average

11% Complete

543

Poor

7% Complete

349

Very poor

6% Complete

277

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    Round Indicators
    Rob S Duncan, Canada. 11/21/2017 Couples

    “Great location, accommodations and room, premium restaurants need help though.”

    Beautiful beach and resort, we went with the premium package which had several amenities including booking the premium restaurants, however, even with the premium package, they could not accommodate many of our requests. When we walked in unexpectedly two hours before our 9:00 pm sitting to see if they could take us, we saw several open seats but they still would not accomodate us. We walked by 40 minutes later, same empty tables. So premium does not always have its priviledges.
    Round Indicators
    Ian K Duncan, British Columbia, Canada. 11/20/2017

    “Everything in 7 days”

    I cant handle long holidays so this was perfect. Great food and choices, staff a little disorganized but eager to please. Two awesome servers and quick with your drinks are in the buffet and restaurants is Oscar Martinez, and in the bar sit in Mayra Suarez's section (she is very pretty too). All kinds of tours and adventures, never be afraid to get a second price, or barter. When it comes to scuba Chipo dive shop on site was great for the Los Arcos, his son Christian is an excellent guide and dive master. The we also met Gustavo of Gustdive, and we were able to do shore drives with him right on the beach. Perfect. Also look for Chabba for fishing and other excursions, he was able to put together a short 1 hr fishing trip for us. All in all great value, friendly people beautiful setting, good food and drink.
    Round Indicators
    crystalmarieg2017 11/19/2017 Family

    “Return customer”

    We got married here 2 years ago and returned and were even more impressed the next time. Constantly being cleaned, staff makes you feel like a million bucks despite the affordability of this place. I never get this kind of service in The US unless I’m spending way over my budget. Loved it

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear crystalmarieg2017 First and foremost we want to thank you for these lovely review, it's amazing know that we ben part of your big day and you keep us in the list to came and have an amazing holidays. Once again thank you for choose Barceló Puerto Vallarta for your stay, we would love to serving you again on your next vacations. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    darrenofthesea San Francisco, California. 11/17/2017 Family

    “Excellent Family Stay”

    We chose this place because it had the best reviews, highest value and had 2 bedrooms in the room + babysitting available for our 9 month old. We had a wonderful experience. It was relaxing, the staff were sooo friendly, the food was better than expected for an all-inclusive and there were plenty of activities to keep us engaged as new parents with short windows of time. We like to adventure but didn't leave the resort once in 8 days! We would come back in a heartbeat and would probably bring more family and friends! Highly recommended.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear darrenofthesea First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Christine N 11/17/2017 Family

    “Worthy of a second stay. ”

    First off let me tell you that I hate unnecessary negative reviews.... please read to the end as there are many positives also. Checked in and was told “you’re lucky we are upgrading you to a higher floor!” Sounds good right? Well the “upgrade” was to a room with no bathroom mirror (it had been removed), no shelves (they were removed too), no cord for the telephone, no tv cord (not that we cared but just another thing), and the lock had been busted off the door. I walked down to talk to front desk and was told that they were full for the night and they couldn’t move us. I told them my children were not sleeping in a room with no lock so they sent a maintenance man to fix. The next day they moved us to another room and this one has a broken door handle on the bathroom. We complained, nothing was done but we left it. We went several days without towels changed and it wasn’t until I become violently ill the one day and towel changes weren’t an option that we got new ones. Now for the positives.... of which there are many... They moved us as soon as they could, and the maintenance man was sent right away even though it was late at night to fix the exterior door. Great large rooms for family, quiet/non busy pool areas, hardworking staff, beautiful scenery, tranquil location, the beds are excellent, the proximity to the ocean is amazing, the beach massages are wonderful, the town of Mismaloya is beautiful and a must see, the staff is hardworking and always fixing or cleaning, the poolside, drink service is the best I’ve experienced, the buffet had something for everyone (especially the crepes) and although there were issues that were unsatisfactory for a 5* we would probably visit again. We took the bus to PV for 32 pesos for 4 of us and it felt safe and was an amazing experience. The Mr. Tequila factory is great. Just a short walk across the street to have a tour....Hector is very knowledgeable! Tony’s restaurant across the street is also fantastic! Check out their reviews! Make sure that you sit in either Giovani or Oscars section in the buffet (mornings) or the taco snack bar in the afternoons! They were the most exceptional and really engaged with us! Oscar remembered all our names and were very attentive to our children and we so appreciate that! When a sweet lady asks you poolside if you’d like to rest your eyes, DO! You get a cold compress and cucumbers over your eyes and a lovely neck, shoulder, and head massage! The ala cartes were okay with our favourite being the Capri. The beach was nice to walk but wish the vendors were a little less pushy or if the hotel would not allow so much of it on the already small beach. Nightly shows were great. Oh and Humberto the bell man was really a pleasure to deal with as well. Beto was also quite helpful with local information so one could explore Mexico without a high dollar tour.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Christine In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • november 21 2017
    • Duncan, Canada
    • Couples

    Rob S

    “Great location, accommodations and room, premium restaurants need help though.”


    Beautiful beach and resort, we went with the premium package which had several amenities including booking the premium restaurants, however, even with the premium package, they could not accommodate many of our requests. When we walked in unexpectedly two hours before our 9:00 pm sitting to see if they could take us, we saw several open seats but they still would not accomodate us. We walked by 40 minutes later, same empty tables. So premium does not always have its priviledges.


    EVALUATION

    Round Indicators

    • november 20 2017
    • Duncan, British Columbia, Canada

    Ian K

    “Everything in 7 days”


    I cant handle long holidays so this was perfect. Great food and choices, staff a little disorganized but eager to please. Two awesome servers and quick with your drinks are in the buffet and restaurants is Oscar Martinez, and in the bar sit in Mayra Suarez's section (she is very pretty too). All kinds of tours and adventures, never be afraid to get a second price, or barter. When it comes to scuba Chipo dive shop on site was great for the Los Arcos, his son Christian is an excellent guide and dive master. The we also met Gustavo of Gustdive, and we were able to do shore drives with him right on the beach. Perfect. Also look for Chabba for fishing and other excursions, he was able to put together a short 1 hr fishing trip for us. All in all great value, friendly people beautiful setting, good food and drink.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Family

    crystalmarieg2017

    “Return customer”


    We got married here 2 years ago and returned and were even more impressed the next time. Constantly being cleaned, staff makes you feel like a million bucks despite the affordability of this place. I never get this kind of service in The US unless I’m spending way over my budget. Loved it


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear crystalmarieg2017 First and foremost we want to thank you for these lovely review, it's amazing know that we ben part of your big day and you keep us in the list to came and have an amazing holidays. Once again thank you for choose Barceló Puerto Vallarta for your stay, we would love to serving you again on your next vacations. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • november 17 2017
    • San Francisco, California
    • Family

    darrenofthesea

    “Excellent Family Stay”


    We chose this place because it had the best reviews, highest value and had 2 bedrooms in the room + babysitting available for our 9 month old. We had a wonderful experience. It was relaxing, the staff were sooo friendly, the food was better than expected for an all-inclusive and there were plenty of activities to keep us engaged as new parents with short windows of time. We like to adventure but didn't leave the resort once in 8 days! We would come back in a heartbeat and would probably bring more family and friends! Highly recommended.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear darrenofthesea First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • november 17 2017
    • Family

    Christine N

    “Worthy of a second stay. ”


    First off let me tell you that I hate unnecessary negative reviews.... please read to the end as there are many positives also. Checked in and was told “you’re lucky we are upgrading you to a higher floor!” Sounds good right? Well the “upgrade” was to a room with no bathroom mirror (it had been removed), no shelves (they were removed too), no cord for the telephone, no tv cord (not that we cared but just another thing), and the lock had been busted off the door. I walked down to talk to front desk and was told that they were full for the night and they couldn’t move us. I told them my children were not sleeping in a room with no lock so they sent a maintenance man to fix. The next day they moved us to another room and this one has a broken door handle on the bathroom. We complained, nothing was done but we left it. We went several days without towels changed and it wasn’t until I become violently ill the one day and towel changes weren’t an option that we got new ones. Now for the positives.... of which there are many... They moved us as soon as they could, and the maintenance man was sent right away even though it was late at night to fix the exterior door. Great large rooms for family, quiet/non busy pool areas, hardworking staff, beautiful scenery, tranquil location, the beds are excellent, the proximity to the ocean is amazing, the beach massages are wonderful, the town of Mismaloya is beautiful and a must see, the staff is hardworking and always fixing or cleaning, the poolside, drink service is the best I’ve experienced, the buffet had something for everyone (especially the crepes) and although there were issues that were unsatisfactory for a 5* we would probably visit again. We took the bus to PV for 32 pesos for 4 of us and it felt safe and was an amazing experience. The Mr. Tequila factory is great. Just a short walk across the street to have a tour....Hector is very knowledgeable! Tony’s restaurant across the street is also fantastic! Check out their reviews! Make sure that you sit in either Giovani or Oscars section in the buffet (mornings) or the taco snack bar in the afternoons! They were the most exceptional and really engaged with us! Oscar remembered all our names and were very attentive to our children and we so appreciate that! When a sweet lady asks you poolside if you’d like to rest your eyes, DO! You get a cold compress and cucumbers over your eyes and a lovely neck, shoulder, and head massage! The ala cartes were okay with our favourite being the Capri. The beach was nice to walk but wish the vendors were a little less pushy or if the hotel would not allow so much of it on the already small beach. Nightly shows were great. Oh and Humberto the bell man was really a pleasure to deal with as well. Beto was also quite helpful with local information so one could explore Mexico without a high dollar tour.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Christine In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely Rodolfo Pacheco General Manager

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of stunning natural beauty, this resort offers magnificent suites and exclusive service

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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