Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 Located amidst natural landscapes, this resort consists entirely of suites and offers impeccable service to its guests. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4096 ratings. 4096 user reviews.
Barceló Puerto Vallarta reviewed by midniterambler8 on . Too bad about the bugs. My wife and I just got back from the Barcelo a few days ago, and I'm not about to review food and people who complain about not receiving enough shower soap. But I really have to address the bug bite... Rating: 4
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4136 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

1784

Very good

30% Complete

1262

Average

11% Complete

489

Poor

8% Complete

336

Very poor

6% Complete

265

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    Round Indicators
    Melissa S 03/20/2017 Family

    “Wanted to LOVE it!”

    This is a beautiful and much more authentically Mexican resort than those closer to the airport. The setting is gorgeous and the family rooms with two bedrooms and bathrooms are a huge plus for this resort. I soooooo wanted to love this place, but, there are a few really big problems. The food was just not what I expected. We are from the Midwest and not picky eaters at all, but really struggled to find something that looked appetizing. Three of the four of us ended up with varying degrees of the stomach issues that ranged from an inconvenience to dehydration from vomiting and diarrhea. I read about the bugs and was ready, but blown away by what I witnessed on the legs of some of the guests. They looked awful on almost everyone and impossible to avoid if you left the room. The view from each room to the pool area is great during the day, but very loud at night. The music never stopped and the sound was trapped in the design of the buildings. The staff were all working really hard and very helpful but clearly understaffed for spring break crowds. I really appreciated the setting and the people, but would probably not go back to this resort without some attention to these problems. This makes me sad because wth a few changes this really could be the hidden jem of PV!

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Melissa Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely thank you for mentioning those areas that were to your liking, as well for mentioning those in which we still have opportunity for improvement, I assure you that we will be taking immediate actions to improve. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    TravellynZ Calgary, Canada. 03/20/2017 Family

    “Not a 4 Star”

    Unfortunately this was not a great trip for my family and friends... 17 of us travelled from Calgary and after day 2 (Mar 11th) people started becoming very ill with vomiting, diarreah, chills, dizziness, headaches, body aches, etc.. 10 of 17 of us had whatever it was and the only common denominator was the buffet and common areas. We also heard from many other guests that theirs groups were ill too. The resort staff ask you to use hand sanitizer when you enter the buffet and there are hand sanitizers all over the property. But it is a resort and there will be guests who don't wash their hands (so gross and we witnessed this) and likely staff who might feel sick and still come to work. Sadly the hand sanitizer will not protect you 100%. It's a risk. There were also the bugs. The general consensus is these are from no-see-ums. I found that hand sanitizer helps numb them. The staff were excellent from the front desk to the pool service to the restaurants and the maids. Staff will come around offering you fruit and veggie cups, facials (very good), sunglass cleaning, bug spray later in the day, etc. It's a nice added touch. The food in the buffet is average. It's really hard to comment fairly since after being so sick I was not wanting to eat there. The restaurants are the way to go. They have excellent food. For $65 CAD extra a night we upgraded to a family suite with an additional room with 2 single beds, an additional bathroom, free wifi and a dinner reservation each night (otherwise we only got 5 reservations for 10 nights). They said the wifi would only work from the balcony. It didn't in room 2517. The wifi only worked down in the common areas and is mediocre signal wise. At first I thought this resort was very clean but after getting so sick I starting to see things in a different light. Our room always had fresh clean linens and was cleaned daily however there was built up dust on alarm clocks, doors, and lamps. The grout in the bathrooms had mold, our light was broken and the room showed it's age. The rooms had a basic clean but they need to improve on their maintenance and deep cleaning. I never once saw the pool deck or loungers washed down which was disappointing. After a day of people drinking (spilling) and eating out there with sand being trekked up from the beach I would expect this area cleaned... at least once! I noticed fruit was dropped by the poolside and was there for many days. Iguanas also sometimes poop on the pool deck and the staff clean it up but only with a napkin. Washing the pool deck daily would reduce illness from spreading and the bugs from staying - they are for sure not doing this. If you want a massage go to the far end of the beach. It's $25 CAD for one hour and amazing. You can't be shy. It's not very private but totally worth it. Overall this hotel needs to be updated, maintained better, and cleaner. It is not a 4 star in my opinion and does not live up to the other Barceló Resorts I have been very happy with in the past.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciated for mention the positive areas you have found as our friendly staff and of course our restaurants a la carte. On other hand regarding the situation about our wifi we already invested in a project to improve. Regarding the health of your group I would like to let you know that we have the highest standards of cleanliness in kitchens and common areas, whatever we will be reinforcing and supervising closely. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Reganne0827 Andover, Minnesota. 03/20/2017 Family

    “Not what we hoped for! 3/13/2017 - 03/19/2017”

    My first impression should have been a good indicator of this trip. We arrived to our room and I was very disappointed in the cleanliness (or lack there of.) While the rest of the hotel seems to be cleaned very thoroughly, our room definitely was not. Our entire family became extremely sick on the 3rd day. I went to the front desk to ask if we could have all of our bedding changed since all 5 members of our family had been sick . They said sure and called up to the maids. We returned to our room later to find that they had just flipped all of our bedding around. I am positive of this because we had vomit on one of our blankets and it was still there, just hidden. They did come back and changed it all while we were in the room. When you're sick on vacation and spending far too much time laying in bed, this should've been addressed with far more care. The food was not great. Just about what everyone says on here is correct. The buffet is not good and actually makes my stomach hurt just thinking about it. We ate at the Italian restaurant and the steak and seafood restaurant and they were both good. We definitely did not get our moneys worth as we barely ate or drank anything besides bottled water after day 3. Our family will not be returning to this resort and are disappointed in our first ever trip to Mexico. :(

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Puerto Vallarta will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    jacqiessis Omaha, Nebraska. 03/20/2017 Family

    “Lots of sickness”

    9 of us stayed at this Barcelo property in Puerto Vallarta. All of us got sick, some worse than others. I've read reviews about this and it seems like people have been getting sick at this property for years. My husband is is physically fit was in our room for almost 4 days from sickness. He couldn't eat the food because it would start his stomach turning everytime. He lived on saltine crackers and the snacks we brought from home. My 17 year old daughter threw up the 2nd night we were there and everyone else either had fevers and chills or throwing up and the runs. I also encountered many travelers at this resort that all we're talking about how they all were sick too. Not a fun vacation. I would recommend staying somewhere else. We stayed in Cancun and not one of us got sick then. We are generally a healthy group but this Barcelo Property got us.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest We were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. About the health of your group I really sorry about that but I can assure you that all our Food are cleaned under very strict hygiene standards; we are certified monthly by “Food Check” from Crystal which supports us. We will continue to reinforce and supervising these standards. Thank you again for your visit and constructive critics, our main goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Tim T Berwyn Heights, Maryland, United States. 03/19/2017 Couples

    “A few things could be improved”

    Overall, we love this place. It's our first time and we heard the property was "average". Not so. The standard rooms are well appointed. The deluxe rooms are just that. The staff is very friendly. The food up to this point has been very good (maybe a little more spicy) and although about 10 miles south of DT Puerto Vallarta, it doesn't feel secluded. Our favorite server so far has been Ramon Padilla at the Capri restaurant. He went beyond the call of duty to help answer a few questions and insisted we have a Baileys after dinner. One note for Barcelo: the service around the pool area is SLOW. Took two hours one day for some one to ask if we wanted a drink and 5 the next. You can easily walk to the bar or refreshment area yourself but it seems like it's a miss

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Tim We would like to thank you for your preference in selecting our Barceló Puerto Vallarta hotel for your holidays, as well for taking the time to tell us about your recent experience among us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. On other hand I am truly happy to know that we have managed to exceed your expectations in regards to service delivered by Ramón Padilla and will not fail to pass your comments to him. Thank you once again for making us your choice hotel; we certainly look forward to serving you again. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • march 20 2017
    • Family

    Melissa S

    “Wanted to LOVE it!”


    This is a beautiful and much more authentically Mexican resort than those closer to the airport. The setting is gorgeous and the family rooms with two bedrooms and bathrooms are a huge plus for this resort. I soooooo wanted to love this place, but, there are a few really big problems. The food was just not what I expected. We are from the Midwest and not picky eaters at all, but really struggled to find something that looked appetizing. Three of the four of us ended up with varying degrees of the stomach issues that ranged from an inconvenience to dehydration from vomiting and diarrhea. I read about the bugs and was ready, but blown away by what I witnessed on the legs of some of the guests. They looked awful on almost everyone and impossible to avoid if you left the room. The view from each room to the pool area is great during the day, but very loud at night. The music never stopped and the sound was trapped in the design of the buildings. The staff were all working really hard and very helpful but clearly understaffed for spring break crowds. I really appreciated the setting and the people, but would probably not go back to this resort without some attention to these problems. This makes me sad because wth a few changes this really could be the hidden jem of PV!


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Melissa Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely thank you for mentioning those areas that were to your liking, as well for mentioning those in which we still have opportunity for improvement, I assure you that we will be taking immediate actions to improve. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • march 20 2017
    • Calgary, Canada
    • Family

    TravellynZ

    “Not a 4 Star”


    Unfortunately this was not a great trip for my family and friends... 17 of us travelled from Calgary and after day 2 (Mar 11th) people started becoming very ill with vomiting, diarreah, chills, dizziness, headaches, body aches, etc.. 10 of 17 of us had whatever it was and the only common denominator was the buffet and common areas. We also heard from many other guests that theirs groups were ill too. The resort staff ask you to use hand sanitizer when you enter the buffet and there are hand sanitizers all over the property. But it is a resort and there will be guests who don't wash their hands (so gross and we witnessed this) and likely staff who might feel sick and still come to work. Sadly the hand sanitizer will not protect you 100%. It's a risk. There were also the bugs. The general consensus is these are from no-see-ums. I found that hand sanitizer helps numb them. The staff were excellent from the front desk to the pool service to the restaurants and the maids. Staff will come around offering you fruit and veggie cups, facials (very good), sunglass cleaning, bug spray later in the day, etc. It's a nice added touch. The food in the buffet is average. It's really hard to comment fairly since after being so sick I was not wanting to eat there. The restaurants are the way to go. They have excellent food. For $65 CAD extra a night we upgraded to a family suite with an additional room with 2 single beds, an additional bathroom, free wifi and a dinner reservation each night (otherwise we only got 5 reservations for 10 nights). They said the wifi would only work from the balcony. It didn't in room 2517. The wifi only worked down in the common areas and is mediocre signal wise. At first I thought this resort was very clean but after getting so sick I starting to see things in a different light. Our room always had fresh clean linens and was cleaned daily however there was built up dust on alarm clocks, doors, and lamps. The grout in the bathrooms had mold, our light was broken and the room showed it's age. The rooms had a basic clean but they need to improve on their maintenance and deep cleaning. I never once saw the pool deck or loungers washed down which was disappointing. After a day of people drinking (spilling) and eating out there with sand being trekked up from the beach I would expect this area cleaned... at least once! I noticed fruit was dropped by the poolside and was there for many days. Iguanas also sometimes poop on the pool deck and the staff clean it up but only with a napkin. Washing the pool deck daily would reduce illness from spreading and the bugs from staying - they are for sure not doing this. If you want a massage go to the far end of the beach. It's $25 CAD for one hour and amazing. You can't be shy. It's not very private but totally worth it. Overall this hotel needs to be updated, maintained better, and cleaner. It is not a 4 star in my opinion and does not live up to the other Barceló Resorts I have been very happy with in the past.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciated for mention the positive areas you have found as our friendly staff and of course our restaurants a la carte. On other hand regarding the situation about our wifi we already invested in a project to improve. Regarding the health of your group I would like to let you know that we have the highest standards of cleanliness in kitchens and common areas, whatever we will be reinforcing and supervising closely. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • march 20 2017
    • Andover, Minnesota
    • Family

    Reganne0827

    “Not what we hoped for! 3/13/2017 - 03/19/2017”


    My first impression should have been a good indicator of this trip. We arrived to our room and I was very disappointed in the cleanliness (or lack there of.) While the rest of the hotel seems to be cleaned very thoroughly, our room definitely was not. Our entire family became extremely sick on the 3rd day. I went to the front desk to ask if we could have all of our bedding changed since all 5 members of our family had been sick . They said sure and called up to the maids. We returned to our room later to find that they had just flipped all of our bedding around. I am positive of this because we had vomit on one of our blankets and it was still there, just hidden. They did come back and changed it all while we were in the room. When you're sick on vacation and spending far too much time laying in bed, this should've been addressed with far more care. The food was not great. Just about what everyone says on here is correct. The buffet is not good and actually makes my stomach hurt just thinking about it. We ate at the Italian restaurant and the steak and seafood restaurant and they were both good. We definitely did not get our moneys worth as we barely ate or drank anything besides bottled water after day 3. Our family will not be returning to this resort and are disappointed in our first ever trip to Mexico. :(


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Puerto Vallarta will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • march 20 2017
    • Omaha, Nebraska
    • Family

    jacqiessis

    “Lots of sickness”


    9 of us stayed at this Barcelo property in Puerto Vallarta. All of us got sick, some worse than others. I've read reviews about this and it seems like people have been getting sick at this property for years. My husband is is physically fit was in our room for almost 4 days from sickness. He couldn't eat the food because it would start his stomach turning everytime. He lived on saltine crackers and the snacks we brought from home. My 17 year old daughter threw up the 2nd night we were there and everyone else either had fevers and chills or throwing up and the runs. I also encountered many travelers at this resort that all we're talking about how they all were sick too. Not a fun vacation. I would recommend staying somewhere else. We stayed in Cancun and not one of us got sick then. We are generally a healthy group but this Barcelo Property got us.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest We were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. About the health of your group I really sorry about that but I can assure you that all our Food are cleaned under very strict hygiene standards; we are certified monthly by “Food Check” from Crystal which supports us. We will continue to reinforce and supervising these standards. Thank you again for your visit and constructive critics, our main goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • march 19 2017
    • Berwyn Heights, Maryland, United States
    • Couples

    Tim T

    “A few things could be improved”


    Overall, we love this place. It's our first time and we heard the property was "average". Not so. The standard rooms are well appointed. The deluxe rooms are just that. The staff is very friendly. The food up to this point has been very good (maybe a little more spicy) and although about 10 miles south of DT Puerto Vallarta, it doesn't feel secluded. Our favorite server so far has been Ramon Padilla at the Capri restaurant. He went beyond the call of duty to help answer a few questions and insisted we have a Baileys after dinner. One note for Barcelo: the service around the pool area is SLOW. Took two hours one day for some one to ask if we wanted a drink and 5 the next. You can easily walk to the bar or refreshment area yourself but it seems like it's a miss


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Tim We would like to thank you for your preference in selecting our Barceló Puerto Vallarta hotel for your holidays, as well for taking the time to tell us about your recent experience among us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. On other hand I am truly happy to know that we have managed to exceed your expectations in regards to service delivered by Ramón Padilla and will not fail to pass your comments to him. Thank you once again for making us your choice hotel; we certainly look forward to serving you again. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

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