Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 Located amidst natural landscapes, this resort consists entirely of suites and offers impeccable service to its guests. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4302 ratings. 4302 user reviews.
Barceló Puerto Vallarta reviewed by Heather H on . Beautiful tucked away Resort Really enjoyed being in this small little town, with a public beach. Very friendly and kind locals. Excellent fishing from this village. Mismaloya Adventures is the best one there is. My husband... Rating: 4
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4335 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

1885

Very good

30% Complete

1317

Average

11% Complete

517

Poor

7% Complete

345

Very poor

6% Complete

271

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    Round Indicators
    killerbee595 07/25/2017 Couples

    “Never again at this dump”

    We had stayed here previously and had a nice time. They decided to allow children in the adult pool, which meant they could go to the twin up bar, which they shouldn't be allowed to do. They had a seperate children pool, so this was a very stupid move. I complained to the Manager and he offered no resolution. We will never go to any Barcelo property ever again. A good friend of mine went here shortly after we did and got food poisoning. Avoid this place.
    Round Indicators
    Monetb17 DeLand, Florida. 07/25/2017 Family

    “Great Experience”

    Overall we had a wonderful time. Our only negative experience was being threatened to being charged a fee for leaving a free tour. Other than that we enjoyed ourselves and the staff were very friendly.
    Round Indicators
    Sheryl L Spring, Texas. 07/19/2017 Family

    “Not too bad but bring your fun”

    The resort is fine for families. The rooms are great. Entertainment is poor. Pools are good. The resort has a good base of things but it needs to be upgraded. Lots of food in the buffet but mostly Mexican food. You will find something to enjoy.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Sheryl; We greatly appreciate the time you spent to review your recent experience at this your home Barceló Puerto Vallarta, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for mentioning the areas that have been to your liking but also thank you for mentioning our areas for improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    LC1067 San Francisco, California. 07/18/2017 Couples

    “3.5 is accurate”

    The good: The rooms are very nice. Clean, updated, comfortable beds. Easy check in with Gustavo. The Buffet. Great pools. Quiet location. Staff mostly friendly and helpful. Very easy place to hang out comfortably for the week. The not so good: Specialty restaurants are very marginal. Booze is subpar and possibly watered down. The 500$ credit is a joke. Should be more forthcoming about what it really is. The skinny is that it's really pretty nice for the price you pay. Very reasonable. If you don't expect to get 5 star food and service you won't be disappointed. Take the ATV tour in Mislamoya. They show you a great time. The La Jolla boat at the beach is a great guide for snorkeling. Tony's La Choza is steps away and offers a special dinner. Use the bus to get downtown at least once for a fun ride.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely thank you for mentioning those areas that were to your liking, and for your constructive critics, we certainly look forward to serving you again to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    andhi855 San Diego, California. 07/17/2017 Family

    “PLEASE READ!”

    When you think of a vacation you expect for there to be A/C and proper electrical appliances, especially when your in Puerto Vallarta!!! Coming in to the hotel there was no A/C in lobby, being in Puerto Vallarta its very humid and hot. There was no wifi included the hotel rooms they made you pay separately if you didn't get a specific package deal. Entering the rooms our hallway lights didn't work, the A/C didn't work, the mini fridge didn't keep the beverages cold, and the tv was very staticky. When we called down to tell them about what was going on they would reply to us with they will be on it, we stayed for 4 days and it was never fixed!!! The bathroom toilets didn't flush, so we had to deal with the stench and they never fixed it!!! There wasn't a lot of options when it came to the buffet and snack bars. The pool was dirty and looked like it's never cleaned. Some of the staff were nice but others had a grumpy and rude attitude. Bed sheets were changed, my little sister had a stain in her sheets that was never removed. My parents bed was full of sand and dirt, even after housekeeping came to clean the rooms!!!! Most guests that would come and visit had stuck up attitudes and were rude!!! The elevators would work and then stop working. Overall had a horrible experience in the hotel but outside the hotel it was way better. Don't stay here unless you want horrible service!

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Andhi; We would like to thank you for your preference in selecting our Barceló Puerto Vallarta hotel for your holidays, as well for taking the time to tell us about your recent experience among us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again at this always your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • july 25 2017
    • Couples

    killerbee595

    “Never again at this dump”


    We had stayed here previously and had a nice time. They decided to allow children in the adult pool, which meant they could go to the twin up bar, which they shouldn't be allowed to do. They had a seperate children pool, so this was a very stupid move. I complained to the Manager and he offered no resolution. We will never go to any Barcelo property ever again. A good friend of mine went here shortly after we did and got food poisoning. Avoid this place.


    EVALUATION

    Round Indicators

    • july 25 2017
    • DeLand, Florida
    • Family

    Monetb17

    “Great Experience”


    Overall we had a wonderful time. Our only negative experience was being threatened to being charged a fee for leaving a free tour. Other than that we enjoyed ourselves and the staff were very friendly.


    EVALUATION

    Round Indicators

    • july 19 2017
    • Spring, Texas
    • Family

    Sheryl L

    “Not too bad but bring your fun”


    The resort is fine for families. The rooms are great. Entertainment is poor. Pools are good. The resort has a good base of things but it needs to be upgraded. Lots of food in the buffet but mostly Mexican food. You will find something to enjoy.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Sheryl; We greatly appreciate the time you spent to review your recent experience at this your home Barceló Puerto Vallarta, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for mentioning the areas that have been to your liking but also thank you for mentioning our areas for improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • july 18 2017
    • San Francisco, California
    • Couples

    LC1067

    “3.5 is accurate”


    The good: The rooms are very nice. Clean, updated, comfortable beds. Easy check in with Gustavo. The Buffet. Great pools. Quiet location. Staff mostly friendly and helpful. Very easy place to hang out comfortably for the week. The not so good: Specialty restaurants are very marginal. Booze is subpar and possibly watered down. The 500$ credit is a joke. Should be more forthcoming about what it really is. The skinny is that it's really pretty nice for the price you pay. Very reasonable. If you don't expect to get 5 star food and service you won't be disappointed. Take the ATV tour in Mislamoya. They show you a great time. The La Jolla boat at the beach is a great guide for snorkeling. Tony's La Choza is steps away and offers a special dinner. Use the bus to get downtown at least once for a fun ride.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely thank you for mentioning those areas that were to your liking, and for your constructive critics, we certainly look forward to serving you again to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • july 17 2017
    • San Diego, California
    • Family

    andhi855

    “PLEASE READ!”


    When you think of a vacation you expect for there to be A/C and proper electrical appliances, especially when your in Puerto Vallarta!!! Coming in to the hotel there was no A/C in lobby, being in Puerto Vallarta its very humid and hot. There was no wifi included the hotel rooms they made you pay separately if you didn't get a specific package deal. Entering the rooms our hallway lights didn't work, the A/C didn't work, the mini fridge didn't keep the beverages cold, and the tv was very staticky. When we called down to tell them about what was going on they would reply to us with they will be on it, we stayed for 4 days and it was never fixed!!! The bathroom toilets didn't flush, so we had to deal with the stench and they never fixed it!!! There wasn't a lot of options when it came to the buffet and snack bars. The pool was dirty and looked like it's never cleaned. Some of the staff were nice but others had a grumpy and rude attitude. Bed sheets were changed, my little sister had a stain in her sheets that was never removed. My parents bed was full of sand and dirt, even after housekeeping came to clean the rooms!!!! Most guests that would come and visit had stuck up attitudes and were rude!!! The elevators would work and then stop working. Overall had a horrible experience in the hotel but outside the hotel it was way better. Don't stay here unless you want horrible service!


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Andhi; We would like to thank you for your preference in selecting our Barceló Puerto Vallarta hotel for your holidays, as well for taking the time to tell us about your recent experience among us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again at this always your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of stunning natural beauty, this resort offers magnificent suites and exclusive service

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