Barceló Isla Canela Hotel Pool

Barceló Isla Canela

Texto: 47802 Hotel designed in a genuine Andalusian town style and on the seafront of the beaches of Isla Canela. Ideal for families. Paseo de los Gavilanes, s/n | 21409 Ayamonte, Huelva
+34 959 477 124 +34 959 477 170
Barceló Isla Canela Texto: 47802 4.5 out of 5 based on 642 ratings. 642 user reviews.
Barceló Isla Canela reviewed by Lucy B on . Adequate GOOD STUFF: Right next to an absolutely stunning beach Very attractive pool area Nicely appointed bedrooms Comfy beds THE OK STUFF: Enthusiastic events team – albeit with a slightly misguided... Rating: 3
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Barceló Isla Canela

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva  


Places of Interest

50 km Faro International Airport

3 km Isla Canela Golf Course

152 km Doñana National Park

300 m Isla Canela Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Isla Canela

4.5/5 Round Indicators
| 648 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

54% Complete

354

Very good

34% Complete

224

Average

8% Complete

53

Poor

2% Complete

13

Very poor

0% Complete

4

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    Round Indicators
    Lucy B United Kingdom. 05/18/2017 Couples

    “Adequate”

    GOOD STUFF: Right next to an absolutely stunning beach Very attractive pool area Nicely appointed bedrooms Comfy beds THE OK STUFF: Enthusiastic events team – albeit with a slightly misguided programme – such as a mini disco in the main bar at 9pm for the 2 children staying in the hotel, as opposed to the 200 adults (most over the age of 60) THE BAD STUFF: First room we were given was dirty – toothpaste stains on bathroom water glasses, sticky stains on the wall with hair stuck to it, bird droppings all over balcony. Wires were hanging out of the wall beneath the light fittings (see images). We had no toilet paper in our first room. The gentleman at reception seemed to think this was funny when we had to ask for some. Second room was better, but the balcony chairs and table were filthy. We had to wipe these down ourselves (see image). Air conditioning shouldn’t really be classed as air conditioning. We always had to leave the balcony doors and bathroom window open to get a cool breeze through as the air conditioning unit was pumping out warm-ish air despite asking reception to help fix this. There were a couple of days of rain. When the rain cleared up for beautiful sun in the afternoon, they didn’t open the pool bar. On a couple of days when the pool bar was open, the lounge bar back in the main hotel was closed. Not acceptable. Dining room was very busy at peak times and getting a table could be a bit tough – not helped by the fact that parts of the dining room were cordoned off. Table clearing in the dining room was poor. It wasn’t uncommon to be on your dessert before any plates from your starter or main were cleared (see image). Some of the hotel staff were very grumpy – particularly one of the waiters. The hotel was redecorated in 2016, and you can see this in the rooms, but if you look at the hotel itself from the outside, the paint jobs, the roofs, some of the windows – it’s all a bit shabby and old looking. All guests that arrived after us were treated to a glass of bubbly, this was not offered to us. No idea why we were treated differently. THE AREA: Not the hotel’s fault, but it’s in a bit of a ghost town. Hardly any shops or bars in anything resembling walking distance. SUMMARY: We had a decent stay but there was nothing really good. Wouldn’t go back, but that has as much to do with the area as the hotel.

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Guest I would like to thank you for choosing Barcelo Isla Canela to enjoy your holidays. Also I must thank for taking your time to share such an accurate review about your stay, it will help us improve. Regarding your comments about the cleanning I woudl like to maker clear that we are making the changes needed so that nothing similar happends again. As you mentioned the pool bar is not open when the day is rainy and we open the cafeteria by reception. But when is sunny and nice cafeteria is not used so we just let pool bar open. I am sorry if this decision is not suitable for you. We are working hard in our restaurant to have the best service possible at certain moments of the evenning it can be a bit busy but our team make great effort to have a nice and confortable dinner. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely Rubens Ruiz Carrera Director | General Manager Barceló Isla Canela

    Round Indicators
    Shazzy B Cardiff, United Kingdom. 05/15/2017 Solo travel

    “Lovely hotel with friendly, helpful staff”

    Stayed here for a week from May 7th 2017. Unfortunately my room was not ready when I arrived and I had to wait an hour but I was able to get a drink & snack from the pool bar and wait in the sunshine. My room was great, very clean and light. Cleaned every day and immaculate. Food choice was great with plenty of choice & I had no problems with hot food being cold during my stay. I found the staff friendly and very helpful when I had a problem with the safe in my room. The entertainment staff were brilliant (thanks Gianni, Marie & Laura) just a shame that the music had to end at 23.30hrs and the lounge area closed. The beach in Isla Canela is amazing but there is a lack of shops, bars & restaurants outside of the hotel so you are reliant on the hotel. Taxi to Ayamonte cost €9 and was worth it (bus cheap but takes longer) Day trip to Seville was well worth doing too. If you are looking for a relaxing holiday lying by the pool or on the beach this is the place to go 😎

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Shazzy, Firstly I would like to thank you for the time invested in sharing your valuable impressions about Barceló Isla Canela. I am sorry for the extra time you may have been waiting due to the many check ins. But on the other hand I am glad to hear you did enjoyed of some drinks in our awesome gardens by the sunshine. At the end, our main goal is to take care of our clients and make them enjoy their stay. Once again, thank you very much for choosing our hotel and we hope to have the opportunity to serve you in the near future. Un cordial saludo, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    bookingofficer essex. 05/12/2017 Friends getaway

    “Entertainment staff great”

    Lovely looking hotel, amazing beach and beach bar.very quiet as nowhere to walk to in the evenings which was its one downfall . Entertainment staff Gianni Marie and Laura , were a little ray of sunshine . Just need a bit more to do in the evenings and would definitely go back. If you want quiet and relaxing then this is for you

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Isla Canela hotel for your visit to Huelva. We really appreciate your kind comments about our staff and services and we are very happy to know you liked the amazing beaches. In addition I would like to inform you that we do have more animation during the summer months for our guests to enjoy. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    brenda a Durham, United Kingdom. 05/12/2017 Couples

    “Holiday”

    Hotel is amazing. Restaurant is First Class and glass of wine on arrival was lovely. Hotel is spotless with friendly hardworking staff. Indoor pool gorgeous. The gardens are immaculate and the sunbeds of good quality. Perfectly situated hotel for walking and catching the bus. Loved the whole experience and would definitely return

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Brenda, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Isla Canela and are delighted to read that we were able to match your holiday expectations and that you enjoyed the hotel. We hope to see you back soon. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    williamsS5607UD 05/12/2017 Couples

    “Average stay”

    Stayed from May 4th for 7nights , the hotel is a very nice hotel clean and bright , the bedroom wher very comfortable and modern ,it had a teas made in it but only 3tea bags to last the week . The food really let this hotel down it was the hot food was always cold , he staff did not look happy in their jobs most looked proper miserable .in the bar I ordered 2 drinks that should have cost 4.20euros I gave him 10 euros and just gave me only1/2euro back . The resort is quite and a nice big beach .

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Guest, Thank you very much for leaving your comments on Tripadvisor, we are delighted that you enjoyed your stay with us in Barceló Isla Canela. We will take a note of your comments regarding the food and the restaurant staff. We will evaluate the staff to improve our services and guests satisfaction. Please accept our apologies for any inconvenience it may have caused. Hope to see you back son in the near future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • may 18 2017
    • United Kingdom
    • Couples

    Lucy B

    “Adequate”


    GOOD STUFF: Right next to an absolutely stunning beach Very attractive pool area Nicely appointed bedrooms Comfy beds THE OK STUFF: Enthusiastic events team – albeit with a slightly misguided programme – such as a mini disco in the main bar at 9pm for the 2 children staying in the hotel, as opposed to the 200 adults (most over the age of 60) THE BAD STUFF: First room we were given was dirty – toothpaste stains on bathroom water glasses, sticky stains on the wall with hair stuck to it, bird droppings all over balcony. Wires were hanging out of the wall beneath the light fittings (see images). We had no toilet paper in our first room. The gentleman at reception seemed to think this was funny when we had to ask for some. Second room was better, but the balcony chairs and table were filthy. We had to wipe these down ourselves (see image). Air conditioning shouldn’t really be classed as air conditioning. We always had to leave the balcony doors and bathroom window open to get a cool breeze through as the air conditioning unit was pumping out warm-ish air despite asking reception to help fix this. There were a couple of days of rain. When the rain cleared up for beautiful sun in the afternoon, they didn’t open the pool bar. On a couple of days when the pool bar was open, the lounge bar back in the main hotel was closed. Not acceptable. Dining room was very busy at peak times and getting a table could be a bit tough – not helped by the fact that parts of the dining room were cordoned off. Table clearing in the dining room was poor. It wasn’t uncommon to be on your dessert before any plates from your starter or main were cleared (see image). Some of the hotel staff were very grumpy – particularly one of the waiters. The hotel was redecorated in 2016, and you can see this in the rooms, but if you look at the hotel itself from the outside, the paint jobs, the roofs, some of the windows – it’s all a bit shabby and old looking. All guests that arrived after us were treated to a glass of bubbly, this was not offered to us. No idea why we were treated differently. THE AREA: Not the hotel’s fault, but it’s in a bit of a ghost town. Hardly any shops or bars in anything resembling walking distance. SUMMARY: We had a decent stay but there was nothing really good. Wouldn’t go back, but that has as much to do with the area as the hotel.


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Guest I would like to thank you for choosing Barcelo Isla Canela to enjoy your holidays. Also I must thank for taking your time to share such an accurate review about your stay, it will help us improve. Regarding your comments about the cleanning I woudl like to maker clear that we are making the changes needed so that nothing similar happends again. As you mentioned the pool bar is not open when the day is rainy and we open the cafeteria by reception. But when is sunny and nice cafeteria is not used so we just let pool bar open. I am sorry if this decision is not suitable for you. We are working hard in our restaurant to have the best service possible at certain moments of the evenning it can be a bit busy but our team make great effort to have a nice and confortable dinner. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely Rubens Ruiz Carrera Director | General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • may 15 2017
    • Cardiff, United Kingdom
    • Solo travel

    Shazzy B

    “Lovely hotel with friendly, helpful staff”


    Stayed here for a week from May 7th 2017. Unfortunately my room was not ready when I arrived and I had to wait an hour but I was able to get a drink & snack from the pool bar and wait in the sunshine. My room was great, very clean and light. Cleaned every day and immaculate. Food choice was great with plenty of choice & I had no problems with hot food being cold during my stay. I found the staff friendly and very helpful when I had a problem with the safe in my room. The entertainment staff were brilliant (thanks Gianni, Marie & Laura) just a shame that the music had to end at 23.30hrs and the lounge area closed. The beach in Isla Canela is amazing but there is a lack of shops, bars & restaurants outside of the hotel so you are reliant on the hotel. Taxi to Ayamonte cost €9 and was worth it (bus cheap but takes longer) Day trip to Seville was well worth doing too. If you are looking for a relaxing holiday lying by the pool or on the beach this is the place to go 😎


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Shazzy, Firstly I would like to thank you for the time invested in sharing your valuable impressions about Barceló Isla Canela. I am sorry for the extra time you may have been waiting due to the many check ins. But on the other hand I am glad to hear you did enjoyed of some drinks in our awesome gardens by the sunshine. At the end, our main goal is to take care of our clients and make them enjoy their stay. Once again, thank you very much for choosing our hotel and we hope to have the opportunity to serve you in the near future. Un cordial saludo, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • may 12 2017
    • essex
    • Friends getaway

    bookingofficer

    “Entertainment staff great”


    Lovely looking hotel, amazing beach and beach bar.very quiet as nowhere to walk to in the evenings which was its one downfall . Entertainment staff Gianni Marie and Laura , were a little ray of sunshine . Just need a bit more to do in the evenings and would definitely go back. If you want quiet and relaxing then this is for you


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Isla Canela hotel for your visit to Huelva. We really appreciate your kind comments about our staff and services and we are very happy to know you liked the amazing beaches. In addition I would like to inform you that we do have more animation during the summer months for our guests to enjoy. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • may 12 2017
    • Durham, United Kingdom
    • Couples

    brenda a

    “Holiday”


    Hotel is amazing. Restaurant is First Class and glass of wine on arrival was lovely. Hotel is spotless with friendly hardworking staff. Indoor pool gorgeous. The gardens are immaculate and the sunbeds of good quality. Perfectly situated hotel for walking and catching the bus. Loved the whole experience and would definitely return


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Brenda, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Isla Canela and are delighted to read that we were able to match your holiday expectations and that you enjoyed the hotel. We hope to see you back soon. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • may 12 2017
    • Couples

    williamsS5607UD

    “Average stay”


    Stayed from May 4th for 7nights , the hotel is a very nice hotel clean and bright , the bedroom wher very comfortable and modern ,it had a teas made in it but only 3tea bags to last the week . The food really let this hotel down it was the hot food was always cold , he staff did not look happy in their jobs most looked proper miserable .in the bar I ordered 2 drinks that should have cost 4.20euros I gave him 10 euros and just gave me only1/2euro back . The resort is quite and a nice big beach .


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Guest, Thank you very much for leaving your comments on Tripadvisor, we are delighted that you enjoyed your stay with us in Barceló Isla Canela. We will take a note of your comments regarding the food and the restaurant staff. We will evaluate the staff to improve our services and guests satisfaction. Please accept our apologies for any inconvenience it may have caused. Hope to see you back son in the near future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

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