Barceló Isla Canela Hotel Pool

Barceló Isla Canela

Texto: 47802 Hotel designed in a genuine Andalusian town style and on the seafront of the beaches of Isla Canela. Ideal for families. Paseo de los Gavilanes, s/n | 21409 Ayamonte, Huelva
+34 959 477 124 +34 959 477 170
Barceló Isla Canela Texto: 47802 4.5 out of 5 based on 830 ratings. 830 user reviews.
Barceló Isla Canela reviewed by ec9wrr on . Overall good (but star rating on here only allows very good or average!) Lovely quiet location. Incredible beach. Very good all inclusive food. Pretty, well kept hotel grounds. Room a little small. Balcony very small. Some rooms the balcony didn't even look big enough to... Rating: 4
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Barceló Isla Canela

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva  


Places of Interest

50 km Faro International Airport

3 km Isla Canela Golf Course

152 km Doñana National Park

300 m Isla Canela Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Isla Canela

4.5/5 Round Indicators
| 832 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

55% Complete

459

Very good

34% Complete

288

Average

7% Complete

64

Poor

1% Complete

16

Very poor

0% Complete

5

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    ec9wrr UK. 07/17/2017 Family

    “Overall good (but star rating on here only allows very good or average!)”

    Lovely quiet location. Incredible beach. Very good all inclusive food. Pretty, well kept hotel grounds. Room a little small. Balcony very small. Some rooms the balcony didn't even look big enough to sit one person on! The negatives Slow service at reception and bars and confusing all inclusive. Long queue for check in and staff not seemingly aware of this. Took far too long to check in. Frustratingly you need to pay a 20 euro deposit for the in room safe. You can only pay cash and they don't have an ATM. You can pay at the end of your stay for the safe by card, but not the deposit?! On all inclusive you can pour for own beer, sangria, soft drinks and hot drinks. But for anything else (including water) you need to queue at the bar. Often 3 or 4 people in a queue. Never more than one member of staff working the bar. Confusing all inclusive. The pool snack bar has an all inclusive buffet. But before 13:30 and after 16:00 you can order all inclusive from a menu, well, as long as you're travelling with Tui from the UK. "ignore the prices, they only apply between 13:30 and 16:00".

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. By reading your review we understand that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program. Whereas the room safes, parking and Spa are reported to be available against an extra charge. Thank you for sharing your experience with us and hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    Claire B Rio de Janeiro, RJ. 07/17/2017 Family

    “Lots to love but think carefully about all inclusive”

    As many have said this is a great hotel - fabulous location, big pool, enthusiastic and friendly staff and entertainment (I've never seen so many people want to join in aqua fit and laugh at the same time!), good food, comfortable rooms, easy wifi. The only thing that stops it from being a 5 star for us was that all inclusive is largely restricted to the indoor (noisy) buffet restaurant for all 3 meals and 1 cocktail of the day. Soft drinks & beer are on a help yourself basis, but if you want to have anything other than the help yourself snacks by the pool at lunchtime, or go to the outdoor evening BBQ, then you have to pay 50%. Having said that we had a wonderful week, and would recommend Barcelo Isla canela as well as the gorgeous old town of Ayamonte ( a short bus ride away)

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Claire, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We regret your disappointment regarding the All Inclusive basics, although we would like to take the opportunity to point out that all the details are on the website. Hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    Pedro D Lisbon, Portugal. 07/17/2017 Family

    “Very good family holidays”

    Nothing to regret. Everithing perfect. Just a litle point: WI-FI. If there were no wi-fi, I wouldn't had nothing to say - as there are wi-fi, i must regret the ignorance of a woman in the reception, and no attention to my question about a problem with it - she didn't care about me, and that could be a problem, if i decided to push a lit bit - but i was in vacations and i decided not to be conserned about that). Excelent.

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Pedro, First and foremost we would like to thank you for the review you shared following your recent visit to our Barceló Isla Canela hotel. We have taken good note of your remarks related to the service you received upon a receptionist and apologize for the inconvenience, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    GeoffTorquay Torquay. 07/16/2017 Couples

    “Excellent overall”

    Loved the resort, quite quiet with fabulous beach. The hotel has been recently refurbished and is very good, with really nice grounds. Rooms are a decent size with comfy beds and well fitted bathroom ( would have liked a bit of shelf space). Pool,area is well kept with plenty of sun beds and enoug shade? Pool itself was disappointingly cold for July but scrupulously clean and well kept. Animation team led enough activities but we're not intrusive. Restaurant got very busy but the food was some of the best we have ever had in this style of hotel, plenty of choice and with good temperature control. Staff were friendly and efficient if somewhat pushed to cope at times. Reception staff were efficient and friendly. Strangely there was no facility to exchange money and this, combined wit a total absence of banks or cash machines in resort could leave you in difficulty. However the local bus stop is outside and Ayononte,the nearest proper town, has plenty of both, so provided you have a couple of euros for the bus you are O.K. Entertainment was pretty good overall ( the African night was very weak) and the entertainment lounge was well furnished and comfy with good bar service. Staff at the pool bar/restaurant were very efficient and remembered our preferences, which was pretty impressive for somewhere so busy. The all inclusive offering was decent value once you got your head around the system - a bit confusing to start with. It was a pity that the seating in the pool bar was so uncomfortable as it took,the enjoyment off the venue to a large extent. Overall, we had a really good week and would recommend and return.

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Geoff, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you once again for making us your choice hotel and we certaily look forward to serving you again in the future. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    Julie M 07/16/2017 Couples

    “Fantastic Beach location”

    June 2017 had a two week all inclusive stay. Would definitely recommend if you like a quiet beach location. The hotel is very good, all staff very helpful, particularly the receptionist team Our room was good, the beds & pillows very, very comfortable. The bathroom is excellent with a lovely shower. Towels are soft & of good quality. Room safe you have to pay extra. Fridge in Room and if all inclusive bottle water is replaced & stocked up. Dining Room is air conditioned and you can choose where to sit. Plenty of choice of food and it is always hot and constantly being cooked. Plenty of puddings, ice- creams & fresh fruit. We choose the all inclusive package but not all drinks were included, so be aware. Cocktails of the day were included, beer & house red/white wine. It is slightly confusing at first. The only strange thing with drinking in the dining room is that when you have finished eating and if you wish to leave the dining room with your drink they insist on transferring drinks to a plastic cup!!! Guests not very happy with this arrangement & the reason they state is that the glasses belong in the dining room!! (surely the bar staff could return them to the dining room. Also it creates a lot of plastic cups which is not good for the environment. Entertainment was ok, this was mostly outside which was cooler. It would be good to have more comfortable chairs around this area. The outdoor pool & sun beds always were plentiful, but we spent most of the time at the beach. This was accessed by leaving at the back of the hotel grounds with locked gate and then just crossing the road. The beach has plentiful sun beds and you can go for walks in both directions. The sea was lovely and hot and the tide can go out for a long way but it is very safe to walk in as it has a lovely sand base and the depth of the water does not change. In the evening you can catch the local land train which will take you to the local Marina, good to visit for a change and you can sit and have a drink or two and then catch the land train back, it runs frequently and beyond midnight. You can also catch the local bus and we went for a morning trip to the local town Ayamonte which you could catch a ferry to Portugal. I would definitely recommend this hotel/resort.

    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
     Dear Julie, We would like to express our gratitude for the comments you made about your recent visit to Barceló Isla Canela. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for sharing your experience with us and hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 17 2017
    • UK
    • Family

    ec9wrr

    “Overall good (but star rating on here only allows very good or average!)”


    Lovely quiet location. Incredible beach. Very good all inclusive food. Pretty, well kept hotel grounds. Room a little small. Balcony very small. Some rooms the balcony didn't even look big enough to sit one person on! The negatives Slow service at reception and bars and confusing all inclusive. Long queue for check in and staff not seemingly aware of this. Took far too long to check in. Frustratingly you need to pay a 20 euro deposit for the in room safe. You can only pay cash and they don't have an ATM. You can pay at the end of your stay for the safe by card, but not the deposit?! On all inclusive you can pour for own beer, sangria, soft drinks and hot drinks. But for anything else (including water) you need to queue at the bar. Often 3 or 4 people in a queue. Never more than one member of staff working the bar. Confusing all inclusive. The pool snack bar has an all inclusive buffet. But before 13:30 and after 16:00 you can order all inclusive from a menu, well, as long as you're travelling with Tui from the UK. "ignore the prices, they only apply between 13:30 and 16:00".


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. By reading your review we understand that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program. Whereas the room safes, parking and Spa are reported to be available against an extra charge. Thank you for sharing your experience with us and hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 17 2017
    • Rio de Janeiro, RJ
    • Family

    Claire B

    “Lots to love but think carefully about all inclusive”


    As many have said this is a great hotel - fabulous location, big pool, enthusiastic and friendly staff and entertainment (I've never seen so many people want to join in aqua fit and laugh at the same time!), good food, comfortable rooms, easy wifi. The only thing that stops it from being a 5 star for us was that all inclusive is largely restricted to the indoor (noisy) buffet restaurant for all 3 meals and 1 cocktail of the day. Soft drinks & beer are on a help yourself basis, but if you want to have anything other than the help yourself snacks by the pool at lunchtime, or go to the outdoor evening BBQ, then you have to pay 50%. Having said that we had a wonderful week, and would recommend Barcelo Isla canela as well as the gorgeous old town of Ayamonte ( a short bus ride away)


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Claire, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We regret your disappointment regarding the All Inclusive basics, although we would like to take the opportunity to point out that all the details are on the website. Hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 17 2017
    • Lisbon, Portugal
    • Family

    Pedro D

    “Very good family holidays”


    Nothing to regret. Everithing perfect. Just a litle point: WI-FI. If there were no wi-fi, I wouldn't had nothing to say - as there are wi-fi, i must regret the ignorance of a woman in the reception, and no attention to my question about a problem with it - she didn't care about me, and that could be a problem, if i decided to push a lit bit - but i was in vacations and i decided not to be conserned about that). Excelent.


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Pedro, First and foremost we would like to thank you for the review you shared following your recent visit to our Barceló Isla Canela hotel. We have taken good note of your remarks related to the service you received upon a receptionist and apologize for the inconvenience, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 16 2017
    • Torquay
    • Couples

    GeoffTorquay

    “Excellent overall”


    Loved the resort, quite quiet with fabulous beach. The hotel has been recently refurbished and is very good, with really nice grounds. Rooms are a decent size with comfy beds and well fitted bathroom ( would have liked a bit of shelf space). Pool,area is well kept with plenty of sun beds and enoug shade? Pool itself was disappointingly cold for July but scrupulously clean and well kept. Animation team led enough activities but we're not intrusive. Restaurant got very busy but the food was some of the best we have ever had in this style of hotel, plenty of choice and with good temperature control. Staff were friendly and efficient if somewhat pushed to cope at times. Reception staff were efficient and friendly. Strangely there was no facility to exchange money and this, combined wit a total absence of banks or cash machines in resort could leave you in difficulty. However the local bus stop is outside and Ayononte,the nearest proper town, has plenty of both, so provided you have a couple of euros for the bus you are O.K. Entertainment was pretty good overall ( the African night was very weak) and the entertainment lounge was well furnished and comfy with good bar service. Staff at the pool bar/restaurant were very efficient and remembered our preferences, which was pretty impressive for somewhere so busy. The all inclusive offering was decent value once you got your head around the system - a bit confusing to start with. It was a pity that the seating in the pool bar was so uncomfortable as it took,the enjoyment off the venue to a large extent. Overall, we had a really good week and would recommend and return.


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Geoff, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you once again for making us your choice hotel and we certaily look forward to serving you again in the future. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 16 2017
    • Couples

    Julie M

    “Fantastic Beach location”


    June 2017 had a two week all inclusive stay. Would definitely recommend if you like a quiet beach location. The hotel is very good, all staff very helpful, particularly the receptionist team Our room was good, the beds & pillows very, very comfortable. The bathroom is excellent with a lovely shower. Towels are soft & of good quality. Room safe you have to pay extra. Fridge in Room and if all inclusive bottle water is replaced & stocked up. Dining Room is air conditioned and you can choose where to sit. Plenty of choice of food and it is always hot and constantly being cooked. Plenty of puddings, ice- creams & fresh fruit. We choose the all inclusive package but not all drinks were included, so be aware. Cocktails of the day were included, beer & house red/white wine. It is slightly confusing at first. The only strange thing with drinking in the dining room is that when you have finished eating and if you wish to leave the dining room with your drink they insist on transferring drinks to a plastic cup!!! Guests not very happy with this arrangement & the reason they state is that the glasses belong in the dining room!! (surely the bar staff could return them to the dining room. Also it creates a lot of plastic cups which is not good for the environment. Entertainment was ok, this was mostly outside which was cooler. It would be good to have more comfortable chairs around this area. The outdoor pool & sun beds always were plentiful, but we spent most of the time at the beach. This was accessed by leaving at the back of the hotel grounds with locked gate and then just crossing the road. The beach has plentiful sun beds and you can go for walks in both directions. The sea was lovely and hot and the tide can go out for a long way but it is very safe to walk in as it has a lovely sand base and the depth of the water does not change. In the evening you can catch the local land train which will take you to the local Marina, good to visit for a change and you can sit and have a drink or two and then catch the land train back, it runs frequently and beyond midnight. You can also catch the local bus and we went for a morning trip to the local town Ayamonte which you could catch a ferry to Portugal. I would definitely recommend this hotel/resort.


    RUBENS R, Director General at Barcelo Isla Canela, responded to this review
    Dear Julie, We would like to express our gratitude for the comments you made about your recent visit to Barceló Isla Canela. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for sharing your experience with us and hope to see you back again soon. A cordial greeting, Rubens Ruiz General Manager Barceló Isla Canela

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. Only one discount code per booking is permitted. The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for Europe and Mediterranean hotels. It is possible to combine a discount code with a special discount** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    * Barceló reserves the right to accept the application of advertised discounts. 

    ** At check-in, the hotel will request to see valid official documents to verify compliance with conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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