Vistas del hotel Barceló Portinatx

Barceló Portinatx - Adults only

Texto: 105778 Perfect accommodation to relax and enjoy the charms of Ibiza. Venda de Portinatx, 62 | Portinatx | Ibiza | 07810| Islas Baleares
+34 971337533 +34 971320612
Barceló Portinatx - Adults only Texto: 105778 4 out of 5 based on 33 ratings. 33 user reviews.
Barceló Portinatx - Adults only reviewed by Sue S on . Romantic holiday My husband and I have just returned today from a 7 day all inclusive adult only holiday. There are a lot of good things here, but a lot of things that need rectifying, this hotel was taken over by... Rating: 4
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Barceló Portinatx - Adults only

Venda de Portinatx, 62   Portinatx   Ibiza   07810   Islas Baleares  


Places of Interest

34 km Ibiza Airport

6.3 km Benirràs beach

9.6 km Sant Carles Church

10 km Las Dalias Street Market

Guest reviews.

There is no better expert than a traveller.

Barceló Portinatx - Adults only

4.0/5 Round Indicators
| 32 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

17

Very good

31% Complete

10

Average

9% Complete

3

Poor

3% Complete

1

Very poor

3% Complete

1

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    Round Indicators
    KarinDijkshoorn Torrox, Spain. 06/14/2017 Couples

    “Very nice!”

    We stayed here 4 nights and it was lovely! The room was beautiful, very comfortable bed, great shower, perfect! The food was excellent and all the staff very friendly. There are some details that could do with improving. For example offering some snacks at the pool bar outside lunch hour and offering some water in the room. We will come back!
    Round Indicators
    Rebecca D Uxbridge, United Kingdom. 06/12/2017 Couples

    “Lovely new and modern hotel”

    Rooms are very modern and clean. Publics areas and pools are also very well maintained and very peaceful. Staff were extremely helpful and went out of their way to help. Breakfast was included in the room rate and we were provided with a good variety of breakfast foods. The views over the beaches or Portinatx are beautiful.
    Round Indicators
    Elaine L Cambridge, United Kingdom. 06/09/2017 Couples

    “Newly refurbished hotel”

    My husband & I were staying for a few days to celebrate our wedding anniversary. Lovely welcome, offer of cava or water - nice touch. Shown to our room (superior sea/pool view). Balcony with 2 deck chairs & interestingly an outdoor shower - don't really see the point of that - we didn't use it. Hotel opened after a refurb 2 weeks ago - very clean & room was good. Shower excellent. Lavazza coffee machine - we have one at home, but espresso cups were too small for the quantity of coffee! Interestingly also a kettle, but no tea or teacups. I used a saucer for our bar of soap as no soap dish. Other toiletries good - shampoo, gel, conditioner & body lotion. No shower mat - we used a hand towel - had to be careful to make sure the door was not fully closed or flood! Fridge supplied which is always good. Breakfast good - range of fruit, juices, cold meats, cheeses, hot range of food & eggs to order. Ate once in the restaurant on our 1st night - excellent. My husband rated his steak v highly, my pig's cheeks were delicious. Pools good - we stayed by big pool during the day, and moved to the higher pool to get the sunshine until c 7pm. Attentive friendly staff - we had a light lunch in the beach bar twice - good range - we shared a pizza & Caesar salad. I had latter again next day - much better. I guess staff are all new - and their enthusiasm shows. I only found out on here that there was bar on the beach - there is no information supplied in the room. Teething problems I guess - if you are going in the near future be aware that there is still work on-going - drilling etc. On a final note - steps - everywhere. Not suitable for the elderly or infirm. I didn't count but reckon 100 steps over several levels to our room. This detracted from my enjoyment to a degree. Overall a nice hotel, and I gather a great improvement on the previous regime as it is now adults only lower noise levels a reduced for neighbours. I would like to have rated this a 'good' but there is no category, so average it is due the start up learning curve and my comments above. Overall I don't think we'll return. Parking is also an issue - there is limited space in the street - none dedicated to the hotel. We parked on a muddy area - fine when it's sry - it rained. Someone also pranged our car as space was so tight.

    Daniel M, Guest Experience Manager at Barcelo Portinatx - Adults only, responded to this review
     Dear Elaine, We would like to thank you for your kind words and your precious time spent with us. We have just born, we could say, one month open right now and we are putting all our efforts to get better every day following the company values. All our staff will be aware of your nicest comments to give them even more confidence in their selves and make a better job day by day. Also, our guest’s comfort, quality of food and service it’s always our first priority. We appreciate your suggestions and can guarantee that each day we achieve a new goal. The idea of the shower on balconies is to refresh yourself after a swim at the beach or just a cool shower outdoor under Ibiza’s sun. Our apologies concerning the lack of some products and dishes in your room, for these cases you can always call reception dialling 9 from your room or advise any of our staff who will be more than glad to supply your needs. We have had small building works unfortunately, just to finish some trivial things and some unexpected technical problems which now is done. Portinatx is on a hill, this is an issue to everyone that visit our village, it was not possible to design the hotel without all the steps we have, anyway we are thinking in modern solutions for a near future. The other big issue in Ibiza Is parking area, the hotel tried to have our own parking area but we have no ground close to us, it’s a common thing over the island to go to very exclusive places and park luxurious cars in difficult terrain. Warm regards

    Round Indicators
    Sam M 06/07/2017 Couples

    “Romantic and Relaxing ”

    Cava on arrival an upgrade to a larger pool view room. Free parking. 2 pools with views of the coast and beaches. Excellent staff and pool side service. Relaxing tunes by the pool. Only stayed one night can't wait to see what the included buffet breakfast is like.
    Round Indicators
    LadyMermaidSpain Spain. 06/06/2017 Couples

    “Very bad start, but marvellous middle & finish”

    Took a long time to decide where to stay in Ibiza & seems like we chose v well. Major issue at check in as the lift wasn't working & my husband is (v active) wheelchair user so we couldn't get to ANY room. So 1st night ended up back down south at a really nasty horrid resort. Next day lift was fixed so we came back - staff were lovely & accomodating if inexperienced. Totally gorgeous location, would certainly come again. Daniel guest relations is v good at his job. Pool areas are marvellous, love the eucalyptus shower, spectacular views from all rooms. Thoroughly recommend if it stays in this price bracket.

    Daniel M, Guest Experience Manager at Barcelo Portinatx - Adults only, responded to this review
     Dear S. and S., The whole team and myself, Daniel, are really really happy to know your opinion and will be a pleasure to us welcome you again at Barceló Portinatx. We hope soon and lots of times more. It was a difficult beginning, but we could manage a solution between the whole staff, and for sure, your kindness was more than helpful to us. That`s how it should be, following our standards of guest experience excellence, to make your holidays a very special occasion. Your positive words will be spread to all our staff members. Have the pleasure to receive guests like you, is what makes us work harder every day. You are already part of our Barceló's Portinatx family and your home will be always with open doors and arms waiting for you. Warmest regards Daniel Madeira Guest Experience Manager

    EVALUATION

    Round Indicators

    • june 14 2017
    • Torrox, Spain
    • Couples

    KarinDijkshoorn

    “Very nice!”


    We stayed here 4 nights and it was lovely! The room was beautiful, very comfortable bed, great shower, perfect! The food was excellent and all the staff very friendly. There are some details that could do with improving. For example offering some snacks at the pool bar outside lunch hour and offering some water in the room. We will come back!


    EVALUATION

    Round Indicators

    • june 12 2017
    • Uxbridge, United Kingdom
    • Couples

    Rebecca D

    “Lovely new and modern hotel”


    Rooms are very modern and clean. Publics areas and pools are also very well maintained and very peaceful. Staff were extremely helpful and went out of their way to help. Breakfast was included in the room rate and we were provided with a good variety of breakfast foods. The views over the beaches or Portinatx are beautiful.


    EVALUATION

    Round Indicators

    • june 9 2017
    • Cambridge, United Kingdom
    • Couples

    Elaine L

    “Newly refurbished hotel”


    My husband & I were staying for a few days to celebrate our wedding anniversary. Lovely welcome, offer of cava or water - nice touch. Shown to our room (superior sea/pool view). Balcony with 2 deck chairs & interestingly an outdoor shower - don't really see the point of that - we didn't use it. Hotel opened after a refurb 2 weeks ago - very clean & room was good. Shower excellent. Lavazza coffee machine - we have one at home, but espresso cups were too small for the quantity of coffee! Interestingly also a kettle, but no tea or teacups. I used a saucer for our bar of soap as no soap dish. Other toiletries good - shampoo, gel, conditioner & body lotion. No shower mat - we used a hand towel - had to be careful to make sure the door was not fully closed or flood! Fridge supplied which is always good. Breakfast good - range of fruit, juices, cold meats, cheeses, hot range of food & eggs to order. Ate once in the restaurant on our 1st night - excellent. My husband rated his steak v highly, my pig's cheeks were delicious. Pools good - we stayed by big pool during the day, and moved to the higher pool to get the sunshine until c 7pm. Attentive friendly staff - we had a light lunch in the beach bar twice - good range - we shared a pizza & Caesar salad. I had latter again next day - much better. I guess staff are all new - and their enthusiasm shows. I only found out on here that there was bar on the beach - there is no information supplied in the room. Teething problems I guess - if you are going in the near future be aware that there is still work on-going - drilling etc. On a final note - steps - everywhere. Not suitable for the elderly or infirm. I didn't count but reckon 100 steps over several levels to our room. This detracted from my enjoyment to a degree. Overall a nice hotel, and I gather a great improvement on the previous regime as it is now adults only lower noise levels a reduced for neighbours. I would like to have rated this a 'good' but there is no category, so average it is due the start up learning curve and my comments above. Overall I don't think we'll return. Parking is also an issue - there is limited space in the street - none dedicated to the hotel. We parked on a muddy area - fine when it's sry - it rained. Someone also pranged our car as space was so tight.


    Daniel M, Guest Experience Manager at Barcelo Portinatx - Adults only, responded to this review
    Dear Elaine, We would like to thank you for your kind words and your precious time spent with us. We have just born, we could say, one month open right now and we are putting all our efforts to get better every day following the company values. All our staff will be aware of your nicest comments to give them even more confidence in their selves and make a better job day by day. Also, our guest’s comfort, quality of food and service it’s always our first priority. We appreciate your suggestions and can guarantee that each day we achieve a new goal. The idea of the shower on balconies is to refresh yourself after a swim at the beach or just a cool shower outdoor under Ibiza’s sun. Our apologies concerning the lack of some products and dishes in your room, for these cases you can always call reception dialling 9 from your room or advise any of our staff who will be more than glad to supply your needs. We have had small building works unfortunately, just to finish some trivial things and some unexpected technical problems which now is done. Portinatx is on a hill, this is an issue to everyone that visit our village, it was not possible to design the hotel without all the steps we have, anyway we are thinking in modern solutions for a near future. The other big issue in Ibiza Is parking area, the hotel tried to have our own parking area but we have no ground close to us, it’s a common thing over the island to go to very exclusive places and park luxurious cars in difficult terrain. Warm regards

    EVALUATION

    Round Indicators

    • june 7 2017
    • Couples

    Sam M

    “Romantic and Relaxing ”


    Cava on arrival an upgrade to a larger pool view room. Free parking. 2 pools with views of the coast and beaches. Excellent staff and pool side service. Relaxing tunes by the pool. Only stayed one night can't wait to see what the included buffet breakfast is like.


    EVALUATION

    Round Indicators

    • june 6 2017
    • Spain
    • Couples

    LadyMermaidSpain

    “Very bad start, but marvellous middle & finish”


    Took a long time to decide where to stay in Ibiza & seems like we chose v well. Major issue at check in as the lift wasn't working & my husband is (v active) wheelchair user so we couldn't get to ANY room. So 1st night ended up back down south at a really nasty horrid resort. Next day lift was fixed so we came back - staff were lovely & accomodating if inexperienced. Totally gorgeous location, would certainly come again. Daniel guest relations is v good at his job. Pool areas are marvellous, love the eucalyptus shower, spectacular views from all rooms. Thoroughly recommend if it stays in this price bracket.


    Daniel M, Guest Experience Manager at Barcelo Portinatx - Adults only, responded to this review
    Dear S. and S., The whole team and myself, Daniel, are really really happy to know your opinion and will be a pleasure to us welcome you again at Barceló Portinatx. We hope soon and lots of times more. It was a difficult beginning, but we could manage a solution between the whole staff, and for sure, your kindness was more than helpful to us. That`s how it should be, following our standards of guest experience excellence, to make your holidays a very special occasion. Your positive words will be spread to all our staff members. Have the pleasure to receive guests like you, is what makes us work harder every day. You are already part of our Barceló's Portinatx family and your home will be always with open doors and arms waiting for you. Warmest regards Daniel Madeira Guest Experience Manager

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