Barceló Hotel Gastronomy Costa Vasca

Barceló Costa Vasca

Texto: 34124 Next to the legendary Ondarreta Beach, this hotel has a pool and wellness room for business travellers and leisure travellers. Avenida Pio Baroja, 15 | 20008 San Sebastián
+34 94 331 79 50 34 943 212 428
Barceló Costa Vasca Texto: 34124 4 out of 5 based on 1753 ratings. 1753 user reviews.
Barceló Costa Vasca reviewed by Raul27 on . Nice hotel but a bit far from town It’s a very well presented hotel and rooms are very nice. Only let down was location. If you are renting a car location is ok, however if planning on walking from it to town it is not ideal. Food at... Rating: 4
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Barceló Costa Vasca

Avenida Pio Baroja, 15   20008 San Sebastián  


Places of Interest

23.1 km San Sebastián Airport

2.11 km San Sebastian Railway Station

22.6 km Bidasoa Fairgrounds

300 m Ondarreta beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Costa Vasca

4.0/5 Round Indicators
| 1783 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

659

Very good

41% Complete

742

Average

14% Complete

255

Poor

5% Complete

96

Very poor

1% Complete

31

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    Round Indicators
    Rebecca V Lapeyre. 10/15/2017 Couples

    “Great experience in San Sebastian”

    We stayed 3 nights with friends, despite a last minute booking we were given great rooms with balconies. Cleanliness was excellent and the beds so comfortable we’d like to have the same at home! Plenty of pillows too. Facilities in the hotel were great and the wellness area was my special treat to myself, the massage and facial with Thalgo products were amazing, we are all vegetarian and there was a great choice of food we could eat, for breakfast and later in the bar and restaurant, I also have gluten allergy and they went out of their way to make sure i could eat things too. The bar makes the BEST mojitos!! The hotel is onky a 5 minute walk to the beach, and i would say well placed to visit San Sebastian. We did a lot of walking but that is unavoidable unless you take taxis or buses.
    Round Indicators
    Dick P Sydney, Australia. 10/15/2017 Couples

    “Fawlty Towers comes to Spain”

    Well not quite Fawlty Towers, but some Manuel-like episodes. Day one, 2.00pm at the front desk we ask if they would make a reservation at a recommended restaurant. "The concierge will be back at 4.00pm". Day one, "what temperature is the pool"?. "We don't have a pool". "I just saw the pool as we arrived in the bus". "The pool is closed on the 1st October". It was very warm and the hotel was full. The pool and chairs looked clean and inviting, but... Day two, "hello, can we have someone bring a corkscrew to our room please". "We only have one, you need to bring the bottle to the bar". There is more but you get the idea. This a €220 per night hotel at the moment. The rooms are clean if not a little stark. The bed is fantastic and the aircon works well. The staff seem nice and I can only assume this is a case of good people trapped by bad systems (and policies). It is part of a big chain. San Sebastián is fantastic but we will look elsewhere when we return.
    Round Indicators
    Roberto S Jerusalem, Israel. 10/11/2017 Family

    “Out of context in such a beautiful city”

    Spent two nights at the Barcelo since we couldn't find any accommodation elsewhere. Located in a nice residential area about 25 minute walk from the city center we found the hotel cold and not suitable for families. Our room was not ready when we arrived and we had to wait a long time. We were on the first floor overlooking a small terrace that was filthy with cigarette buds and plastic bottles, we complained twice but nobody paid attention to us. It is very busy with groups and very noisy late night. Breakfast is very expensive and parking costs 15euro per day. We felt that a stay in Donostia deserves a cossier place.

    Bcostavasca, General Manager at Barcelo Costa Vasca, responded to this review
     Dear Roberto, Although we regret your disappointment with your stay in our Barceló Costa Vasca, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience. In relation to the incidents regarding the cleaning of your terrace, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we want to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please rest assured we have taken good note of your remarks related to the services and prices, as we regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. On the other hand, we are glad to read that you really enjoyed our quiet location, perfect to visit the wonders of a vacation in San Sebastian. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regard, The Hotel Management Barceló Costa Vasca

    Round Indicators
    rjay01 Charlotte, North Carolina. 10/03/2017 Friends getaway

    “Comfortable hotel”

    A comfortable hotel with courteous staff -- and thank goodness for the free shuttle! The breakfast buffet was generous; the bar area was large and comfortable. We stayed here as part of a 50th wedding anniversary trip, and the hotel surprised us with a bottle of champagne on our first night.

    -XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this review
     Dear guest, First of all, we congratulate you with your Golden Wedding Anniversary and we thank you for choosing our Barceló Costa Vasca hotel for such an special occasion. We take a lot of pleasure in making each of our guests' visits unique, especially when it comes to special occasions. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Moreover, we are pleased to read that you enjoyed our free shuttle service. Last but not least, we greatly appreciate your comments related to the variety of our breakfast buffet. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, The Hotel Management Barceló Costa Vasca

    Round Indicators
    cynthiaannewilsonm London, United Kingdom. 10/02/2017 Friends getaway

    “San Sebastián hotel”

    A 30 minute walk away from the old centre. Used by groups so can get busy. Generally good with polite and friendly staff. Pool access is via the main entrance which is not brilliant and parking is quite expensive.

    -XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this review
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, Please rest assured we have taken good note of your remarks related to the parking prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, The Hotel Management Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • october 15 2017
    • Lapeyre
    • Couples

    Rebecca V

    “Great experience in San Sebastian”


    We stayed 3 nights with friends, despite a last minute booking we were given great rooms with balconies. Cleanliness was excellent and the beds so comfortable we’d like to have the same at home! Plenty of pillows too. Facilities in the hotel were great and the wellness area was my special treat to myself, the massage and facial with Thalgo products were amazing, we are all vegetarian and there was a great choice of food we could eat, for breakfast and later in the bar and restaurant, I also have gluten allergy and they went out of their way to make sure i could eat things too. The bar makes the BEST mojitos!! The hotel is onky a 5 minute walk to the beach, and i would say well placed to visit San Sebastian. We did a lot of walking but that is unavoidable unless you take taxis or buses.


    EVALUATION

    Round Indicators

    • october 15 2017
    • Sydney, Australia
    • Couples

    Dick P

    “Fawlty Towers comes to Spain”


    Well not quite Fawlty Towers, but some Manuel-like episodes. Day one, 2.00pm at the front desk we ask if they would make a reservation at a recommended restaurant. "The concierge will be back at 4.00pm". Day one, "what temperature is the pool"?. "We don't have a pool". "I just saw the pool as we arrived in the bus". "The pool is closed on the 1st October". It was very warm and the hotel was full. The pool and chairs looked clean and inviting, but... Day two, "hello, can we have someone bring a corkscrew to our room please". "We only have one, you need to bring the bottle to the bar". There is more but you get the idea. This a €220 per night hotel at the moment. The rooms are clean if not a little stark. The bed is fantastic and the aircon works well. The staff seem nice and I can only assume this is a case of good people trapped by bad systems (and policies). It is part of a big chain. San Sebastián is fantastic but we will look elsewhere when we return.


    EVALUATION

    Round Indicators

    • october 11 2017
    • Jerusalem, Israel
    • Family

    Roberto S

    “Out of context in such a beautiful city”


    Spent two nights at the Barcelo since we couldn't find any accommodation elsewhere. Located in a nice residential area about 25 minute walk from the city center we found the hotel cold and not suitable for families. Our room was not ready when we arrived and we had to wait a long time. We were on the first floor overlooking a small terrace that was filthy with cigarette buds and plastic bottles, we complained twice but nobody paid attention to us. It is very busy with groups and very noisy late night. Breakfast is very expensive and parking costs 15euro per day. We felt that a stay in Donostia deserves a cossier place.


    Bcostavasca, General Manager at Barcelo Costa Vasca, responded to this review
    Dear Roberto, Although we regret your disappointment with your stay in our Barceló Costa Vasca, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experience. In relation to the incidents regarding the cleaning of your terrace, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we want to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please rest assured we have taken good note of your remarks related to the services and prices, as we regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. On the other hand, we are glad to read that you really enjoyed our quiet location, perfect to visit the wonders of a vacation in San Sebastian. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regard, The Hotel Management Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • october 3 2017
    • Charlotte, North Carolina
    • Friends getaway

    rjay01

    “Comfortable hotel”


    A comfortable hotel with courteous staff -- and thank goodness for the free shuttle! The breakfast buffet was generous; the bar area was large and comfortable. We stayed here as part of a 50th wedding anniversary trip, and the hotel surprised us with a bottle of champagne on our first night.


    -XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this review
    Dear guest, First of all, we congratulate you with your Golden Wedding Anniversary and we thank you for choosing our Barceló Costa Vasca hotel for such an special occasion. We take a lot of pleasure in making each of our guests' visits unique, especially when it comes to special occasions. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Moreover, we are pleased to read that you enjoyed our free shuttle service. Last but not least, we greatly appreciate your comments related to the variety of our breakfast buffet. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, The Hotel Management Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • october 2 2017
    • London, United Kingdom
    • Friends getaway

    cynthiaannewilsonm

    “San Sebastián hotel”


    A 30 minute walk away from the old centre. Used by groups so can get busy. Generally good with polite and friendly staff. Pool access is via the main entrance which is not brilliant and parking is quite expensive.


    -XperienceManager-, General Manager at Barcelo Costa Vasca, responded to this review
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand, Please rest assured we have taken good note of your remarks related to the parking prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, The Hotel Management Barceló Costa Vasca

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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