Amplia piscina del hotel Occidental Grand Papagayo Resort
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Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3883 Reviews

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Service


Comments

Excellent

38% Complete

1486

Very good

32% Complete

1267

Average

15% Complete

594

Poor

8% Complete

321

Very poor

5% Complete

215

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    Steve S Greensboro, North Carolina. 10/10/2018 Couples

    “Our second all inclusive in Costa Rica”

    After staying at a much larger resort for a week and then moving to this gem of a smaller resort with some less than nice reviews- we wanted to see for ourselves what changes the Barcelo group has made The resort is on the side of a mountain with great views The resort has fantastic beds!- they are so nice that spending a day in bed is so relaxing We were concerned by the reviews of limited eating choices- but the staff and the menu always had a nice choice or two Not being late nighters- the entertainment starting early was a real nice treat The snorkeling off the reef had some great adventures But the really best part of the resort _ is the staff Harold one of the staff who would help with luggage or a ride was always there with a dime and a helping hand Omar in the lobby lounge- always has a smile and your refreshments so well prepared Carlos would run you to town with such a smile The list goes on- we hugged and cried when we left as it was as though we were leaving family While others may not rate this five stars- the people make it five star plus Thank you to this entire establishment for making us love to recommend this hidden gem

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Steve S Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review on TripAdvisor it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Salman N 10/08/2018 Couples

    “Heaven is in Costa Rica!!!”

    The Occidental Papagayo is a hidden gem in the jungles of Costa Rica located right on the beach! It is a great Adults Only resort with a palatial feel and an amazing tropical vibe. Here you will find some of the best in customer service, food/drink and activities. From the essential and excellent service and advice provided by the concierge and receptionists, to the many friendships we made with the bartenders, activity coordinators and staff I would like to personally give credit for making this our favorite vacation to Omar our Concierge! I would also like to give credit to the amazing bartenders and staff that went out of their way to making this a most memorable experience. In particular, Danny, Davis, Olman and Steven were the friendliest & most interesting gentlemen we've met in the country and provided superior service. There were several more bartenders and food service team members that were some of the sweetest people I’ve met, but I can’t recall their names :( I'd also like to mention Jesus the activities coordinator (goes by Jessie). He was such a blast to be around. We went Kayaking with him and he was so hilarious and fun. He even took pictures and videos of us with our cameras while we were kayaking. After kayaking I ended up playing ping pong with him for a while and he was such a genuine and unique individual with a great personality. I really enjoy the fact that all of the staff at the Occidental Papagayo are SO friendly and cheerful. My wife and I stumbled upon Occidental Papagayo because we were looking to go to a country that we had never been to. Somewhere that had an inexpensive direct flight from Los Angeles and was not that long of a flight away. Well Liberia, Costa Rica was only a 5-hour flight from LAX and The Occidental Papagayo was only about a 20-minute drive from Liberia airport. In addition to the ease of travel, Occidental Papagayo was a resort that was part of our Diamond International timeshare properties. In addition to all of the great things we heard about country, we decided this was going to be the destination for my 40th birthday celebration. The resort is well manicured and maintained with lush and heavenly plants and trees. The rooms are spread out and are located within several satellite buildings throughout the huge property. We stayed in building 6, which is very close to the main lobby and the spa services. The main lobby is where the main buffet, restaurants and bars are located. It does not really matter if your room is close to the lobby as there is a shuttle service that is very quick and convenient that will take you to any point throughout the property. Please don't expect a modern Vegas-style room folks. This is Costa Rica, not Bellagio. The shower pressure is not perfect. There are no marble floors in the rooms. There may even be a fly in your room! haha The rooms have an authentic cozy jungle feel to them. All you really need is a comfy bed and A/C and their A/C's are very good as well as their beds. The only other thing you need here is right at your toe-tips. It is the beautiful pools and the picturesque beach that this resort sits on. Just go to your room to sleep or recover from hangovers. Since this is an all-inclusive resort, there are some great food options. There is a main buffet which is open for breakfast, lunch and dinner but may be closed on certain days of the week. The concierge will give you a schedule for the buffet and the restaurants when you arrive so you can plan your dinner schedule for the entire week. There is also a buffet style restaurant at the main pool that is very convenient for lunch. The buffets are standard to elevated quality buffet food where they serve a wide variety of food from authentic Costa Rican cuisine to American style food. What really stood out to me were the dinners we had at the restaurants. These were 4-5 star 3 and 4 course meals!!! Omar booked a few excursions for us to enjoy during our 8 day stay. Visiting the Arenal Volcano, zip lining, swimming in volcanic hot springs at Tabacon, whitewater rafting in class III & IV rapids, visiting an ecological park were all things that Omar helped us do. You should definitely book excursions through Omar and the resort. I even left a fantastic review for the Tour company and our private tour guide Santos on TripAdvisor. There were a couple days where my wife and I forgot to make dinner reservations and while we were on our excursions, Omar contacted our private tour guide and coordinated our dinner reservations for when we returned to the resort. This resort and the Occidental Papagayo team had our backs the whole time. Our vacation was outstanding here at the Occidental Papagayo. We plan to return on a yearly basis. Here are some random tips for staying at the Occidental Papagayo. Most of the staff speak English very well. If you want to stand out and receive excellent service, it's common sense to tip well. You can tip in US dollars also. You can break your bills at the receptionist. We did exchange some currency at the airport when we arrived but it was not necessary in hindsight. For those who have never been to Costa Rica or Occidental Papagayo, the country is very beautiful. The resort and country are also very safe. Some people automatically assume that Central and South America are dangerous places. Costa Rica is one of the safest countries in the world. Although they do a good job of spraying the property for bugs, please bring bug spray for when you are out and about in Costa Rica. You should also use sunscreen if you choose to, but I don’t. You are closer to the equator and the UV index is much higher. Make dinner reservations as often as you are allowed, food is yummy! The cats and racoons will follow you everywhere if you feed them. The cats are SO cute. We went September 15-22, which is during the rainy season. There are two seasons: Summer and Rainy seasons. Summer is December-April and Rainy season is May-November. When we went, the resort and other destinations were pretty empty. Not sure why, the weather was perfect for us. It barely rained and it was 85-90 degrees. We thought it would be raining the entire time but it didn't. It was perfect. The humidity was high and it was hot but the clouds would come by pretty often to block the sun. The nights were amazing with lightning shows all around the resort. Make sure to utilize and make reservations at their spa. It is wonderful and their attention to detail in their spa treatments are amazing. The ladies that work in the spa are SO amazing and sweet. The welcome special for $60 is ridiculously amazing!!! Kayaking and snorkeling are free at the resort but you have to make reservations. There are ATV’s you can rent and go on jungle tours or just drive to Coco Beach or other places. The fridges in the rooms are restocked everyday (if you use the items) so make sure you stay hydrated. The 2 pools close around 7pm so be aware of that. If you want to swim after 7pm just take a 2-minute walk to the beach and jump in the ocean. After 7pm we would usually eat dinner and then go to the bars and the nightclub located on site. Or you can just go to Coco Beach located just a 10-minute shuttle/cab ride away. This resort looks like it is set in the jungles of paradise. The food is scrumptious and the customer service is impeccable. If you want to feel like a cartel mob boss by the pool, a member of a royal family in the jungle, a maharaja prince in the spa or just an ordinary vagabond with their toes tucked in a sandy Costa Rican beach THIS is the place to be!!! Special thanks to Omar, Danny and Olman – Anisa & Salman look forward to seeing you again!!!

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Salman N Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo hotel and for making our hotel your preferred choice for your holidays in Costa Rica; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we will pass along your kind words to all of them. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It is fantastic to read that you enjoyed and experienced so much of the nature, different places to visit and the activities to do in Costa Rica. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    amiee d 10/06/2018 Couples

    “Would Never Return!!”

    Room view was ok ,Bath tub leaked like a sifter.Had to complain for 2 days before they decided to send some one in to look at it,they calked the shower which was not the problem it was the tub!! They move us to a different room and our view was of trees. The restaurants was closed for 2 days due to budged so they told us we would have to have reservation to eat at the Italian so i ask if we don't like that sorta of food was there some where else we could go eat he said if u don't like that then u will just go hungry then!

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Amiee D Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their holiday an unforgettable experience. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. Our rooms are generally in very good conditions. Our maintenance department work 24/7 to ensure the rooms and facilities are ready upon guest’s arrival. As in any large property we have a continuous maintenance plan in place, so we will share your comments with their managers to ensure this is properly supervised. On the other hand, regarding the closure of our buffet, it was due to low occupancy however we offer our visitors our themed restaurants,where we are sure that our team would have taken care of your culinary needs and wishes if you had requested it, likewise our restaurant manager is aware of your opinion to ensure our food is being served with the best quality. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards, Mr. Jean Marie P General Manager Occidental Papagayo

    Round Indicators
    sljenkins1218 10/02/2018 Solo travel

    “Would never return”

    There was no welcome attention provided. There isn't a great option of food choices. The raccoons may as well have reservations also. No entertainment. it wasn't what l expected and/or felt up to the standards for the money that I paid.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their holiday an unforgettable experience, we are quite disappointed to hear that you felt we underperformed in this area. We regret to read that the food was not up to your expectations our Average and Beverage manager is already working with our Chef to ensure we offer all the food variety necessary to cover all palates and with the best quality. Regarding the raccoons, this is out of our hand, this animals use to come and leave the property for being the hotel surrounded by its natural habitat . In Costa Rica by law we can not get rid of them, also our hotel is often monitored by the authorities and laws that protect wildlife; for this reason and control process we use alert our guests of their presence, closed the doors and not feed them, we regret that you. We are really sorry your vacation was affected by this situation. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Erin L Indiana. 10/02/2018 Couples

    “Great time at Occidental Papagayo!”

    We just returned from our 5 day stay at the Occidental Papagayo. Everything was amazing!! Our room (building 3) was great, house cleaning was good. The food was amazing. We really enjoyed eating at “The Buffet” restaurant. Service was excellent from the bar, the buffet, to pool bar, etc. we loved the beach. The water was warm & clear. We always felt safe. The Costa Rican’s were all very welcoming & proud of their country. We booked a few excursions outside the hotel & booked a jet ski tour down on the beach. We also took transportation one afternoon into Coco beach to walk around & eat some seafood. We had the best time & can’t wait to return. The only sad thing is that we want to bring our children & the resort is adults only.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Erin L Thank you for your fabulous review of Occidental Papagayo on TripAdvisor. We are delighted that you choose us as your holiday destination. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience.Also, we are glad that out staff contributed so much to your stay. We will pass along your kind words to all our staff. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • october 10 2018
    • Greensboro, North Carolina
    • Couples

    Steve S

    “Our second all inclusive in Costa Rica”


    After staying at a much larger resort for a week and then moving to this gem of a smaller resort with some less than nice reviews- we wanted to see for ourselves what changes the Barcelo group has made The resort is on the side of a mountain with great views The resort has fantastic beds!- they are so nice that spending a day in bed is so relaxing We were concerned by the reviews of limited eating choices- but the staff and the menu always had a nice choice or two Not being late nighters- the entertainment starting early was a real nice treat The snorkeling off the reef had some great adventures But the really best part of the resort _ is the staff Harold one of the staff who would help with luggage or a ride was always there with a dime and a helping hand Omar in the lobby lounge- always has a smile and your refreshments so well prepared Carlos would run you to town with such a smile The list goes on- we hugged and cried when we left as it was as though we were leaving family While others may not rate this five stars- the people make it five star plus Thank you to this entire establishment for making us love to recommend this hidden gem


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Steve S Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review on TripAdvisor it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • october 8 2018
    • Couples

    Salman N

    “Heaven is in Costa Rica!!!”


    The Occidental Papagayo is a hidden gem in the jungles of Costa Rica located right on the beach! It is a great Adults Only resort with a palatial feel and an amazing tropical vibe. Here you will find some of the best in customer service, food/drink and activities. From the essential and excellent service and advice provided by the concierge and receptionists, to the many friendships we made with the bartenders, activity coordinators and staff I would like to personally give credit for making this our favorite vacation to Omar our Concierge! I would also like to give credit to the amazing bartenders and staff that went out of their way to making this a most memorable experience. In particular, Danny, Davis, Olman and Steven were the friendliest & most interesting gentlemen we've met in the country and provided superior service. There were several more bartenders and food service team members that were some of the sweetest people I’ve met, but I can’t recall their names :( I'd also like to mention Jesus the activities coordinator (goes by Jessie). He was such a blast to be around. We went Kayaking with him and he was so hilarious and fun. He even took pictures and videos of us with our cameras while we were kayaking. After kayaking I ended up playing ping pong with him for a while and he was such a genuine and unique individual with a great personality. I really enjoy the fact that all of the staff at the Occidental Papagayo are SO friendly and cheerful. My wife and I stumbled upon Occidental Papagayo because we were looking to go to a country that we had never been to. Somewhere that had an inexpensive direct flight from Los Angeles and was not that long of a flight away. Well Liberia, Costa Rica was only a 5-hour flight from LAX and The Occidental Papagayo was only about a 20-minute drive from Liberia airport. In addition to the ease of travel, Occidental Papagayo was a resort that was part of our Diamond International timeshare properties. In addition to all of the great things we heard about country, we decided this was going to be the destination for my 40th birthday celebration. The resort is well manicured and maintained with lush and heavenly plants and trees. The rooms are spread out and are located within several satellite buildings throughout the huge property. We stayed in building 6, which is very close to the main lobby and the spa services. The main lobby is where the main buffet, restaurants and bars are located. It does not really matter if your room is close to the lobby as there is a shuttle service that is very quick and convenient that will take you to any point throughout the property. Please don't expect a modern Vegas-style room folks. This is Costa Rica, not Bellagio. The shower pressure is not perfect. There are no marble floors in the rooms. There may even be a fly in your room! haha The rooms have an authentic cozy jungle feel to them. All you really need is a comfy bed and A/C and their A/C's are very good as well as their beds. The only other thing you need here is right at your toe-tips. It is the beautiful pools and the picturesque beach that this resort sits on. Just go to your room to sleep or recover from hangovers. Since this is an all-inclusive resort, there are some great food options. There is a main buffet which is open for breakfast, lunch and dinner but may be closed on certain days of the week. The concierge will give you a schedule for the buffet and the restaurants when you arrive so you can plan your dinner schedule for the entire week. There is also a buffet style restaurant at the main pool that is very convenient for lunch. The buffets are standard to elevated quality buffet food where they serve a wide variety of food from authentic Costa Rican cuisine to American style food. What really stood out to me were the dinners we had at the restaurants. These were 4-5 star 3 and 4 course meals!!! Omar booked a few excursions for us to enjoy during our 8 day stay. Visiting the Arenal Volcano, zip lining, swimming in volcanic hot springs at Tabacon, whitewater rafting in class III & IV rapids, visiting an ecological park were all things that Omar helped us do. You should definitely book excursions through Omar and the resort. I even left a fantastic review for the Tour company and our private tour guide Santos on TripAdvisor. There were a couple days where my wife and I forgot to make dinner reservations and while we were on our excursions, Omar contacted our private tour guide and coordinated our dinner reservations for when we returned to the resort. This resort and the Occidental Papagayo team had our backs the whole time. Our vacation was outstanding here at the Occidental Papagayo. We plan to return on a yearly basis. Here are some random tips for staying at the Occidental Papagayo. Most of the staff speak English very well. If you want to stand out and receive excellent service, it's common sense to tip well. You can tip in US dollars also. You can break your bills at the receptionist. We did exchange some currency at the airport when we arrived but it was not necessary in hindsight. For those who have never been to Costa Rica or Occidental Papagayo, the country is very beautiful. The resort and country are also very safe. Some people automatically assume that Central and South America are dangerous places. Costa Rica is one of the safest countries in the world. Although they do a good job of spraying the property for bugs, please bring bug spray for when you are out and about in Costa Rica. You should also use sunscreen if you choose to, but I don’t. You are closer to the equator and the UV index is much higher. Make dinner reservations as often as you are allowed, food is yummy! The cats and racoons will follow you everywhere if you feed them. The cats are SO cute. We went September 15-22, which is during the rainy season. There are two seasons: Summer and Rainy seasons. Summer is December-April and Rainy season is May-November. When we went, the resort and other destinations were pretty empty. Not sure why, the weather was perfect for us. It barely rained and it was 85-90 degrees. We thought it would be raining the entire time but it didn't. It was perfect. The humidity was high and it was hot but the clouds would come by pretty often to block the sun. The nights were amazing with lightning shows all around the resort. Make sure to utilize and make reservations at their spa. It is wonderful and their attention to detail in their spa treatments are amazing. The ladies that work in the spa are SO amazing and sweet. The welcome special for $60 is ridiculously amazing!!! Kayaking and snorkeling are free at the resort but you have to make reservations. There are ATV’s you can rent and go on jungle tours or just drive to Coco Beach or other places. The fridges in the rooms are restocked everyday (if you use the items) so make sure you stay hydrated. The 2 pools close around 7pm so be aware of that. If you want to swim after 7pm just take a 2-minute walk to the beach and jump in the ocean. After 7pm we would usually eat dinner and then go to the bars and the nightclub located on site. Or you can just go to Coco Beach located just a 10-minute shuttle/cab ride away. This resort looks like it is set in the jungles of paradise. The food is scrumptious and the customer service is impeccable. If you want to feel like a cartel mob boss by the pool, a member of a royal family in the jungle, a maharaja prince in the spa or just an ordinary vagabond with their toes tucked in a sandy Costa Rican beach THIS is the place to be!!! Special thanks to Omar, Danny and Olman – Anisa & Salman look forward to seeing you again!!!


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Salman N Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo hotel and for making our hotel your preferred choice for your holidays in Costa Rica; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we will pass along your kind words to all of them. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It is fantastic to read that you enjoyed and experienced so much of the nature, different places to visit and the activities to do in Costa Rica. It was our pleasure to attend you throughout your stay and we do hope we may have another opportunity in the future to welcome you back here with us again. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • october 6 2018
    • Couples

    amiee d

    “Would Never Return!!”


    Room view was ok ,Bath tub leaked like a sifter.Had to complain for 2 days before they decided to send some one in to look at it,they calked the shower which was not the problem it was the tub!! They move us to a different room and our view was of trees. The restaurants was closed for 2 days due to budged so they told us we would have to have reservation to eat at the Italian so i ask if we don't like that sorta of food was there some where else we could go eat he said if u don't like that then u will just go hungry then!


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Amiee D Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their holiday an unforgettable experience. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. Our rooms are generally in very good conditions. Our maintenance department work 24/7 to ensure the rooms and facilities are ready upon guest’s arrival. As in any large property we have a continuous maintenance plan in place, so we will share your comments with their managers to ensure this is properly supervised. On the other hand, regarding the closure of our buffet, it was due to low occupancy however we offer our visitors our themed restaurants,where we are sure that our team would have taken care of your culinary needs and wishes if you had requested it, likewise our restaurant manager is aware of your opinion to ensure our food is being served with the best quality. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards, Mr. Jean Marie P General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • october 2 2018
    • Solo travel

    sljenkins1218

    “Would never return”


    There was no welcome attention provided. There isn't a great option of food choices. The raccoons may as well have reservations also. No entertainment. it wasn't what l expected and/or felt up to the standards for the money that I paid.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their holiday an unforgettable experience, we are quite disappointed to hear that you felt we underperformed in this area. We regret to read that the food was not up to your expectations our Average and Beverage manager is already working with our Chef to ensure we offer all the food variety necessary to cover all palates and with the best quality. Regarding the raccoons, this is out of our hand, this animals use to come and leave the property for being the hotel surrounded by its natural habitat . In Costa Rica by law we can not get rid of them, also our hotel is often monitored by the authorities and laws that protect wildlife; for this reason and control process we use alert our guests of their presence, closed the doors and not feed them, we regret that you. We are really sorry your vacation was affected by this situation. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • october 2 2018
    • Indiana
    • Couples

    Erin L

    “Great time at Occidental Papagayo!”


    We just returned from our 5 day stay at the Occidental Papagayo. Everything was amazing!! Our room (building 3) was great, house cleaning was good. The food was amazing. We really enjoyed eating at “The Buffet” restaurant. Service was excellent from the bar, the buffet, to pool bar, etc. we loved the beach. The water was warm & clear. We always felt safe. The Costa Rican’s were all very welcoming & proud of their country. We booked a few excursions outside the hotel & booked a jet ski tour down on the beach. We also took transportation one afternoon into Coco beach to walk around & eat some seafood. We had the best time & can’t wait to return. The only sad thing is that we want to bring our children & the resort is adults only.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Erin L Thank you for your fabulous review of Occidental Papagayo on TripAdvisor. We are delighted that you choose us as your holiday destination. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience.Also, we are glad that out staff contributed so much to your stay. We will pass along your kind words to all our staff. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Occidental Grand Papagayo Resort Hotel Restaurant

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