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Amplia piscina del hotel Occidental Grand Papagayo Resort
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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4237 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

1663

Very good

32% Complete

1357

Average

15% Complete

643

Poor

7% Complete

338

Very poor

5% Complete

236

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    Round Indicators
    kimwI869IR Sebright. 04/24/2019 Couples

    “First All Inclusive and it was amazing!”

    Nothing negative to say. We had an amazing stay and would return in a heartbeat. Day trips to MontVerde and the river cruise were excellent as well. The road to MontVerde were pretty rough so either rent an SUV or take a tour bus.
    Round Indicators
    rdb65 Lindsay, Canada. 04/24/2019 Friends getaway

    “Awesome Resort good times!”

    Booked this resort for a 10 night stay with 2 friends , i usually travel solo. Tavelled from April 13 to the 23rd , both my friends and i loved it here. From checking in with Stephanie , who had us smileing right away , to Kelly who looked after us as well. The front end staff including the entrance/shuttle boys get a top score 5/5! Restaurant food at the el lacartes the best i have had, again great staff 5/5. The buffet was not always the best , but we always found something and left full 3/5 . Buffet staff 5/5 . Bars , good quality liquor and we loved the staff 5/5. Towel room , games areas/water sports and pool staff 5/5 Victoria, Corrina , Jenifer love you girls ! Cleaning staff ....and this is a first for me 1/5 . A bit rude and did not clean very well , continuosly leaving dirty bar glasses behind , not restocking face clothes and soap items or your fridge , the drinking glasses in the bathroom were dirty when i got there. We tipped everyday except last 2. Every resort has its things , some fridges not working , toilets not flushing , my room had a slight odour , but i didnt want to move , your not in there much anyway. Beach is not huge , take water shoes. We had 38c plus weather everyday and no rain. I still give this resort a 5/5 . We loved it there !
    Round Indicators
    Susanne L 04/24/2019 Couples

    “Great vacation - for first time in Costa Rica”

    Beautiful resort, the food was delicious! Lots of walking!! The drinks were great and the service was exceptional. Saw lots of monkeys and iguanas!! There is a family of raccoons and Coatis ! Very hot which is what we wanted!! Used the gym and only recommendation I have for that was they could use a few mats for floor exercises and some free weights. The rooms are very nice but dated, the shower has the shampoo/conditioner/shower gel dispenser in it... which was great. One thing that I did bring along was laundry soap and I found that so useful being there for two weeks and there is a collapsible laundry line on the deck that was very handy. All in all it was a great relaxing two weeks and would go back !!
    Round Indicators
    StellaIC Houston, Texas. 04/21/2019 Friends getaway

    “Beautiful landscape and views, average resort”

    All in all, I had a wonderful time at this resort. Gorgeous views, tropical wildlife, and the included water sports were fun. This resort is great for those with no plans to patronize the nightlife, because it's 15 minutes away from Coco Beach and 1.5 hours away from Tamarindo. There's absolutely no nightlife/entertainment on the actual resort (from a US perspective. There is cultural Costa Rican music available in the evenings). WiFi and room service is included with premium level, otherwise it's a fee for both. Pros: -Gorgeous scenes -Beautiful landscape -Breathtaking patio views of the sea (with premium level). -Private beach access, which include gorgeous views -Two pools, including one with a swim up bar -Tropical wildlife, including exotic birds, iguanas, and monkeys -A good Italian dinner restaurant -Decent breakfast with an omelet station -Included water sports are kayaking and snorkeling -Jet skiing available for a fee -Excursions available for a fee -Room service (included with premium level) -Coco Beach is 15 minutes away and offers cultural shops during the day and nightlife at night. -Lots of free exercise walking up and down hills as the resort is basically in the middle of a tropical paradise. If walking isn't your thing, free shuttles are available Cons: -Horrific WiFi (included with premium level). It goes in and out constantly. -The food options are the worst I've encountered at an all-inclusive resort. The buffet and snack bar are available from 7a-9pish, and the food there was what I would call edible. Essentially, it's dry food that sits under a heating lamp. They had 3 a la carte options: Italian, Grill, and Oriental. Italian was good. The 2 others were disappointing. Breakfast is also good with an omelet station and decent coffee. Don't try to personalize menu items because they adhere very strictly to their printed menus (no substitutions etc). There are no food options after 10pm including room service ... literally. This was extremely odd to me for an all inclusive resort. -Customer service was rocky. I found the men were very courteous and the women in general had attitudes. Be aware that a lot of service staff do not understand English well. -Alcoholic drinks were watered down or generally made with a lot of mixers/syrup. -The only place to get true top shelf liquor was in the premium club. -It takes forever to get someone to answer the room phone. -The evening entertainment at the resort is non-existent. Everything basically shuts down at 9pm. -Very low water pressure in the shower. Taking the above into account, I still had an amazing time. However, I've been to several all inclusive resorts and the cons listed above are significant. Overall, if I were to come back to Costa Rica, I'd find another resort.

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Stella We first would like to thank you for choosing our Occidental Papagayo for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are currently trying to improve WI-FI service but unfortunately are dependent on the service provider in the area. Communication systems in this part of the Papagayo Peninsula are in the process of being updated and modernized and we hope to be able to offer an improved WIFI service to all our guests very soon. We are saddened and surprised to read your comments regarding our culinary offer here at the hotel, mainly because the quality and the diversity of our culinary offer counts to our strengthsWe wish you had given us the opportunity to assist you here in resort as our Executive Chef and Food and Beverage Managers welcome feedback from our guests constantly. They take great pleasure in providing personal service and would have given extra special attention to your needs while you here to improve your experience, because we wish that our gastronomy remains a very special treat for our guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. In regard to water down drinks we are taken your comments on boar with our A&B department in order to improve the quality and variety in service Our evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. Should our Guests desire further nightlife, the nearest resort to us offering restaurants is Playa Hermosa, which is a five minute taxi ride from us. More bars and late nightlife is to be found in Playa del Coco which is a fifteen minute taxi ride away. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Getaway15796429883 Superior, Wisconsin. 04/20/2019 Friends getaway

    “First trip to Costa Rica”

    On the to do list was scuba diving, I had two great dives! Boat picked us up on hotel beach, how nice is that. Also on the list was seeing and hearing a howler monkey. We got to our room and outside in the tree we’re 7 of them!

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. It is fantastic that you enjoyed and experienced so much of the different activities to do near to the hotel and the resident wildlife we have to offer in our naturally beautiful surroundings. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • april 24 2019
    • Sebright
    • Couples

    kimwI869IR

    “First All Inclusive and it was amazing!”


    Nothing negative to say. We had an amazing stay and would return in a heartbeat. Day trips to MontVerde and the river cruise were excellent as well. The road to MontVerde were pretty rough so either rent an SUV or take a tour bus.


    EVALUATION

    Round Indicators

    • april 24 2019
    • Lindsay, Canada
    • Friends getaway

    rdb65

    “Awesome Resort good times!”


    Booked this resort for a 10 night stay with 2 friends , i usually travel solo. Tavelled from April 13 to the 23rd , both my friends and i loved it here. From checking in with Stephanie , who had us smileing right away , to Kelly who looked after us as well. The front end staff including the entrance/shuttle boys get a top score 5/5! Restaurant food at the el lacartes the best i have had, again great staff 5/5. The buffet was not always the best , but we always found something and left full 3/5 . Buffet staff 5/5 . Bars , good quality liquor and we loved the staff 5/5. Towel room , games areas/water sports and pool staff 5/5 Victoria, Corrina , Jenifer love you girls ! Cleaning staff ....and this is a first for me 1/5 . A bit rude and did not clean very well , continuosly leaving dirty bar glasses behind , not restocking face clothes and soap items or your fridge , the drinking glasses in the bathroom were dirty when i got there. We tipped everyday except last 2. Every resort has its things , some fridges not working , toilets not flushing , my room had a slight odour , but i didnt want to move , your not in there much anyway. Beach is not huge , take water shoes. We had 38c plus weather everyday and no rain. I still give this resort a 5/5 . We loved it there !


    EVALUATION

    Round Indicators

    • april 24 2019
    • Couples

    Susanne L

    “Great vacation - for first time in Costa Rica”


    Beautiful resort, the food was delicious! Lots of walking!! The drinks were great and the service was exceptional. Saw lots of monkeys and iguanas!! There is a family of raccoons and Coatis ! Very hot which is what we wanted!! Used the gym and only recommendation I have for that was they could use a few mats for floor exercises and some free weights. The rooms are very nice but dated, the shower has the shampoo/conditioner/shower gel dispenser in it... which was great. One thing that I did bring along was laundry soap and I found that so useful being there for two weeks and there is a collapsible laundry line on the deck that was very handy. All in all it was a great relaxing two weeks and would go back !!


    EVALUATION

    Round Indicators

    • april 21 2019
    • Houston, Texas
    • Friends getaway

    StellaIC

    “Beautiful landscape and views, average resort”


    All in all, I had a wonderful time at this resort. Gorgeous views, tropical wildlife, and the included water sports were fun. This resort is great for those with no plans to patronize the nightlife, because it's 15 minutes away from Coco Beach and 1.5 hours away from Tamarindo. There's absolutely no nightlife/entertainment on the actual resort (from a US perspective. There is cultural Costa Rican music available in the evenings). WiFi and room service is included with premium level, otherwise it's a fee for both. Pros: -Gorgeous scenes -Beautiful landscape -Breathtaking patio views of the sea (with premium level). -Private beach access, which include gorgeous views -Two pools, including one with a swim up bar -Tropical wildlife, including exotic birds, iguanas, and monkeys -A good Italian dinner restaurant -Decent breakfast with an omelet station -Included water sports are kayaking and snorkeling -Jet skiing available for a fee -Excursions available for a fee -Room service (included with premium level) -Coco Beach is 15 minutes away and offers cultural shops during the day and nightlife at night. -Lots of free exercise walking up and down hills as the resort is basically in the middle of a tropical paradise. If walking isn't your thing, free shuttles are available Cons: -Horrific WiFi (included with premium level). It goes in and out constantly. -The food options are the worst I've encountered at an all-inclusive resort. The buffet and snack bar are available from 7a-9pish, and the food there was what I would call edible. Essentially, it's dry food that sits under a heating lamp. They had 3 a la carte options: Italian, Grill, and Oriental. Italian was good. The 2 others were disappointing. Breakfast is also good with an omelet station and decent coffee. Don't try to personalize menu items because they adhere very strictly to their printed menus (no substitutions etc). There are no food options after 10pm including room service ... literally. This was extremely odd to me for an all inclusive resort. -Customer service was rocky. I found the men were very courteous and the women in general had attitudes. Be aware that a lot of service staff do not understand English well. -Alcoholic drinks were watered down or generally made with a lot of mixers/syrup. -The only place to get true top shelf liquor was in the premium club. -It takes forever to get someone to answer the room phone. -The evening entertainment at the resort is non-existent. Everything basically shuts down at 9pm. -Very low water pressure in the shower. Taking the above into account, I still had an amazing time. However, I've been to several all inclusive resorts and the cons listed above are significant. Overall, if I were to come back to Costa Rica, I'd find another resort.


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Stella We first would like to thank you for choosing our Occidental Papagayo for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are currently trying to improve WI-FI service but unfortunately are dependent on the service provider in the area. Communication systems in this part of the Papagayo Peninsula are in the process of being updated and modernized and we hope to be able to offer an improved WIFI service to all our guests very soon. We are saddened and surprised to read your comments regarding our culinary offer here at the hotel, mainly because the quality and the diversity of our culinary offer counts to our strengthsWe wish you had given us the opportunity to assist you here in resort as our Executive Chef and Food and Beverage Managers welcome feedback from our guests constantly. They take great pleasure in providing personal service and would have given extra special attention to your needs while you here to improve your experience, because we wish that our gastronomy remains a very special treat for our guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. In regard to water down drinks we are taken your comments on boar with our A&B department in order to improve the quality and variety in service Our evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. Should our Guests desire further nightlife, the nearest resort to us offering restaurants is Playa Hermosa, which is a five minute taxi ride from us. More bars and late nightlife is to be found in Playa del Coco which is a fifteen minute taxi ride away. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • april 20 2019
    • Superior, Wisconsin
    • Friends getaway

    Getaway15796429883

    “First trip to Costa Rica”


    On the to do list was scuba diving, I had two great dives! Boat picked us up on hotel beach, how nice is that. Also on the list was seeing and hearing a howler monkey. We got to our room and outside in the tree we’re 7 of them!


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. It is fantastic that you enjoyed and experienced so much of the different activities to do near to the hotel and the resident wildlife we have to offer in our naturally beautiful surroundings. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

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