Occidental Grand Papagayo Resort Hotel Beach
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3751 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

38% Complete

1430

Very good

32% Complete

1230

Average

15% Complete

573

Poor

8% Complete

308

Very poor

5% Complete

210

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    Round Indicators
    jldyluck Los Angeles, California. 07/18/2018 Family

    “Amazing Resort!”

    Stayed from 7/9-7/16 and hubby & I had an amazing experience. *The check-in was easy, fast & the gentleman that assisted was very courteous. * Our room was amazing, clean, comfy bed, nice big shower and the patio with the view was beautiful. When we first arrived our fridge wasn’t working, we called it in and by the time we returned from dinner we had a new fridge & chocolate coated strawberries and we had a bottle of champagne in fridge when we arrived. * Buffet was good, I wasn’t a huge fan of their breakfast, but then again I’m not a breakfast person, but my husband loved it. Lunch & Dinner were great and of course the Italian Restaurant was.. YUUUUUMMY! * The bartenders were great & drinks were also very tasty.. Cheers to Julio & Tony that were super cool and always greeted us with a smile. All in all... super friendly staff. * We were in building 14 which is the farthest in the back. I had read negative reviews about those buildings, but the shuttles were our best friend lol. Dial 0 and they were there quick! Thank you Occidental Papagayo for a wonderful experience. Beautiful resort and super friendly people. PURA VIDA!

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We thank you for your precious time you give us writing your comments about you recent visit at Occidental Papagayo, that mean a lot to us and help us to become better and rich our goal, the satisfaction ours guest. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort. We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of national and international dishes in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for your lovely comments regarding the service you received in our bars from our team members, specially from Julio and Tony, we will make sure to share your kind words as we know it will mean a great deal to them. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    UKLass09 UKLass09. 07/18/2018 Family

    “It’s not possible ”

    If you wish to stay somewhere that is in a beautiful location, with staff who are given so many rules and regulations that customer service is “not possible” and you want to hear the phrase “it’s not possible” many times a day...then this is the place for you. The rooms are tired and run down, the hot water “not possible” shower heads at waist height and a general lack of attention to details. The food reminded me of a school cafe, most of the time it was not recognisable. French night was not anything French I have seen before... We attended a wedding at the resort, shall we say their wedding planner is no Jennifer Lopez and really needs to find another career. Conversations with the staff led to the same conclusion...the General Manager has so many rules and regulations that most of what you ask for is “not possible” Having said this we had a great time and being with friends and family was amazing Check out was awful, I hope to receive my refund for a night I didn’t book??? Getting the name and email for the GM was tough as the staff are terrified you are going to name them or complain and they will get into trouble I would ask housekeeping to not keep the room door open while cleaning or doing turn down. Unless you have an affinity to bugs, spiders, crabs and the odd raccoon or cat when you return. My advice find somewhere where it is possible

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Our guest's comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guest's stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their stay an unforgettable experience. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. Our rooms are generally in very good conditions. Our maintenance and House keeper departments work 24/7 to ensure the rooms and facilities are ready upon guest’s arrival. As in any large property we have a continuous maintenance plan in place, so we will share your comments with their managers to ensure this is properly supervised. We also regret that our buffet could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We will continue working hard on it to improve. We allow ourselves the opportunity to tell you that the time of the wedding was brought forward and the previously established schedules with the bride and groom for services and food were maintained, we hired our collaborators for their skills, and our wedding planner works with passion and dedication to make each couple's dreams come true according to their tastes and ideas, always trying to please our hosts in all the details regarding the celebration. We are always available to attend to the comments and suggestions of our visitors, however I have not received any email from you to my email requested by you and provided by my reception staff. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Alexander S Atlanta, Georgia. 07/17/2018 Couples

    “Relaxing Trip With My Wife On Her Birthday”

    I chose this resort for the adults only reason . We flew to San Jose Costa Rica from Tampa FL . Upon arriving , I find out I’m 5 hours away by car/bus . Or 45 minutes by small commuter plane that at that time had no available seats . So by car we went ... $200 was that cost . Got to the resort and it was great , very very friendly staff there 24/7 to assist you . Good trips for extra $$ . But worth it . Good food / buffet and midday snack bar , drinks a plenty ... great pool and pool area . The grounds are very well kept and very pretty . Relaxing and very comfortable rooms and beds . It is expensive for extras .. but dollars are accepted . Next cones the beach , the resort has a beach , nothing I would swim in . And for $12 they have a shuttle to Playa El Coco but from what I saw ... nothing I would swim in either ... so the pool was our only choice .... and we were very happy with it . Even though it was a rough start ... I do recommend this resort .. 5 days all inclusive for $1050.00 was well worth it . Airfare is not too bad either . There are flights to a town called Liberia Costa Rica , go there and it’s only 1/2 hour to the resort by shuttle for about $25 each person .

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Alexander Firstly we would like to thank you for choosing our Barceló Occidental Papagayo hotel for your special celebration and for sharing this wonderful feedback of your recent stay among us on TripAdvisor. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Our main goal is to offer our guests the best quality service to create unforgettable experiences, and it seem we have surpassed for you, we are really happy, we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We want to express our most sincere gratefulness for your kind words the description of the facilities, grounds, rooms, food, drinks and pools, it is an honor to know that you enjoyed all our facilities and service. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Marlon H Shippensburg, Pennsylvania. 07/15/2018 Couples

    “Relaxation”

    My wife and I stayed here for my Birthday July 6-13, 2018. The resort was very pretty and quiet. If you want to be in a place with adults and quiet, this is the place. Although it was a little too quiet for us, it was relaxing. Definitely need more entertainment and activities.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Marlon H First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Barceló Occidental Papagayo where our goal is to make our home feel like yours. We take a lot of pleasure in making each of our guest's visits "fantastic", especially when it comes to special occasions. We thank you for pointing out the beauty and tranquility of our hotel, ideal for our visitors who want to rest and relax, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Saludos Cordiales, Jean Marie Prudencio General Manage

    Round Indicators
    KSB561 Jersey City, New Jersey. 07/14/2018 Couples

    “Not what we expected:(”

    We arrived here less than 6hours ago and I was so disappointed that I felt that I should write a review asap. Hotel is clean if alitte dated. Check in was more difficult than I have ever experienced. I was told that I must pay for things included in my booking. After being forced to provide my booking information without wifi access;I was confronted again over the second room on the reservation. The rooms were not ready so we went to lunch. Lunch was not special except for the lack of A/C. The high point of our trip this far is Olman the bartender in the lobby bar. Was initially given 2 rooms in buildings 4 and 15. Building 15 is a jitney ride from the main entrance and the stocked mini bar has 2 beers, 2 sodas and 1 bottle of water. Really!!! Hopefully tomorrow will be a better day.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. It is also with great concern that we have read your comments on our facilities as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward have the opportunity to exceed you expectations. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • july 18 2018
    • Los Angeles, California
    • Family

    jldyluck

    “Amazing Resort!”


    Stayed from 7/9-7/16 and hubby & I had an amazing experience. *The check-in was easy, fast & the gentleman that assisted was very courteous. * Our room was amazing, clean, comfy bed, nice big shower and the patio with the view was beautiful. When we first arrived our fridge wasn’t working, we called it in and by the time we returned from dinner we had a new fridge & chocolate coated strawberries and we had a bottle of champagne in fridge when we arrived. * Buffet was good, I wasn’t a huge fan of their breakfast, but then again I’m not a breakfast person, but my husband loved it. Lunch & Dinner were great and of course the Italian Restaurant was.. YUUUUUMMY! * The bartenders were great & drinks were also very tasty.. Cheers to Julio & Tony that were super cool and always greeted us with a smile. All in all... super friendly staff. * We were in building 14 which is the farthest in the back. I had read negative reviews about those buildings, but the shuttles were our best friend lol. Dial 0 and they were there quick! Thank you Occidental Papagayo for a wonderful experience. Beautiful resort and super friendly people. PURA VIDA!


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We thank you for your precious time you give us writing your comments about you recent visit at Occidental Papagayo, that mean a lot to us and help us to become better and rich our goal, the satisfaction ours guest. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort. We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of national and international dishes in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for your lovely comments regarding the service you received in our bars from our team members, specially from Julio and Tony, we will make sure to share your kind words as we know it will mean a great deal to them. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • july 18 2018
    • UKLass09
    • Family

    UKLass09

    “It’s not possible ”


    If you wish to stay somewhere that is in a beautiful location, with staff who are given so many rules and regulations that customer service is “not possible” and you want to hear the phrase “it’s not possible” many times a day...then this is the place for you. The rooms are tired and run down, the hot water “not possible” shower heads at waist height and a general lack of attention to details. The food reminded me of a school cafe, most of the time it was not recognisable. French night was not anything French I have seen before... We attended a wedding at the resort, shall we say their wedding planner is no Jennifer Lopez and really needs to find another career. Conversations with the staff led to the same conclusion...the General Manager has so many rules and regulations that most of what you ask for is “not possible” Having said this we had a great time and being with friends and family was amazing Check out was awful, I hope to receive my refund for a night I didn’t book??? Getting the name and email for the GM was tough as the staff are terrified you are going to name them or complain and they will get into trouble I would ask housekeeping to not keep the room door open while cleaning or doing turn down. Unless you have an affinity to bugs, spiders, crabs and the odd raccoon or cat when you return. My advice find somewhere where it is possible


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Our guest's comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guest's stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the proactivity and kindness of our staff. However we are always concerned about guest's well being and strive to make their stay an unforgettable experience. Rest assured that we are continually working to improve our facilities and services to all our guests. Please accept our deepest apology for not surpassing your expectations. Our rooms are generally in very good conditions. Our maintenance and House keeper departments work 24/7 to ensure the rooms and facilities are ready upon guest’s arrival. As in any large property we have a continuous maintenance plan in place, so we will share your comments with their managers to ensure this is properly supervised. We also regret that our buffet could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We will continue working hard on it to improve. We allow ourselves the opportunity to tell you that the time of the wedding was brought forward and the previously established schedules with the bride and groom for services and food were maintained, we hired our collaborators for their skills, and our wedding planner works with passion and dedication to make each couple's dreams come true according to their tastes and ideas, always trying to please our hosts in all the details regarding the celebration. We are always available to attend to the comments and suggestions of our visitors, however I have not received any email from you to my email requested by you and provided by my reception staff. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations and to demonstrate the high quality service of our brand. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • july 17 2018
    • Atlanta, Georgia
    • Couples

    Alexander S

    “Relaxing Trip With My Wife On Her Birthday”


    I chose this resort for the adults only reason . We flew to San Jose Costa Rica from Tampa FL . Upon arriving , I find out I’m 5 hours away by car/bus . Or 45 minutes by small commuter plane that at that time had no available seats . So by car we went ... $200 was that cost . Got to the resort and it was great , very very friendly staff there 24/7 to assist you . Good trips for extra $$ . But worth it . Good food / buffet and midday snack bar , drinks a plenty ... great pool and pool area . The grounds are very well kept and very pretty . Relaxing and very comfortable rooms and beds . It is expensive for extras .. but dollars are accepted . Next cones the beach , the resort has a beach , nothing I would swim in . And for $12 they have a shuttle to Playa El Coco but from what I saw ... nothing I would swim in either ... so the pool was our only choice .... and we were very happy with it . Even though it was a rough start ... I do recommend this resort .. 5 days all inclusive for $1050.00 was well worth it . Airfare is not too bad either . There are flights to a town called Liberia Costa Rica , go there and it’s only 1/2 hour to the resort by shuttle for about $25 each person .


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Alexander Firstly we would like to thank you for choosing our Barceló Occidental Papagayo hotel for your special celebration and for sharing this wonderful feedback of your recent stay among us on TripAdvisor. We would also like to say how grateful we are to you for your descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Our main goal is to offer our guests the best quality service to create unforgettable experiences, and it seem we have surpassed for you, we are really happy, we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We want to express our most sincere gratefulness for your kind words the description of the facilities, grounds, rooms, food, drinks and pools, it is an honor to know that you enjoyed all our facilities and service. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • july 15 2018
    • Shippensburg, Pennsylvania
    • Couples

    Marlon H

    “Relaxation”


    My wife and I stayed here for my Birthday July 6-13, 2018. The resort was very pretty and quiet. If you want to be in a place with adults and quiet, this is the place. Although it was a little too quiet for us, it was relaxing. Definitely need more entertainment and activities.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Marlon H First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Barceló Occidental Papagayo where our goal is to make our home feel like yours. We take a lot of pleasure in making each of our guest's visits "fantastic", especially when it comes to special occasions. We thank you for pointing out the beauty and tranquility of our hotel, ideal for our visitors who want to rest and relax, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Saludos Cordiales, Jean Marie Prudencio General Manage

    EVALUATION

    Round Indicators

    • july 14 2018
    • Jersey City, New Jersey
    • Couples

    KSB561

    “Not what we expected:(”


    We arrived here less than 6hours ago and I was so disappointed that I felt that I should write a review asap. Hotel is clean if alitte dated. Check in was more difficult than I have ever experienced. I was told that I must pay for things included in my booking. After being forced to provide my booking information without wifi access;I was confronted again over the second room on the reservation. The rooms were not ready so we went to lunch. Lunch was not special except for the lack of A/C. The high point of our trip this far is Olman the bartender in the lobby bar. Was initially given 2 rooms in buildings 4 and 15. Building 15 is a jitney ride from the main entrance and the stocked mini bar has 2 beers, 2 sodas and 1 bottle of water. Really!!! Hopefully tomorrow will be a better day.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. It is also with great concern that we have read your comments on our facilities as it is renowned in the hospitality industry that the first 10 minutes at the reception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward have the opportunity to exceed you expectations. Kind Regards Jean Marie Prudencio General Manager

    Occidental Grand Papagayo Resort Hotel Restaurant

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