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Amplia piscina del hotel Occidental Grand Papagayo Resort
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map

Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

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Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4438 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

1765

Very good

31% Complete

1406

Average

15% Complete

667

Poor

7% Complete

352

Very poor

5% Complete

248

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    Round Indicators
    thehiltonexperience 07/15/2019 Couples

    “Poor Service and Management”

    The views of the property were amazing but the wow pretty much stopped there. Guest services were rude after they failed to properly book our excursion, the pools close at 5 and 7 pm, the food options are few and low quality, except for the Ala Carte restaurants and you are only allowed to go to those twice during your entire stay. We did not have access to WiFi and was informed at Check in that it was an additional fee to use. Since it was our honeymoon, we made the best of the situation but we wouldn’t recommend and we won’t return. Very disappointing.
    Round Indicators
    aislynnt 07/13/2019 Couples

    “You get what you pay for...”

    I would give this resort a 3.5, but that isn’t an option. Just spent 8 nights at Occidental Papagayo. If we return to Costa Rica we will not stay there again, but we will likely pay more to stay at a higher quality resort or rent a house. First, the grounds are beautiful and pretty clean. The views from our room (we upgraded to premium) was amazing. I feel like the quality of the room and the quality of service was fair based on what we paid, but don’t expect anyone to go out of their way to be helpful and don’t expect the food to be amazing. A huge shout out to David who worked in the restaurants each day....exceptionally kind and helpful! We did not use the shuttles as the walk to restaurants and main area wasn’t too bad, but we see the shuttles around quite a bit. Access to the beach was easy and it was beautiful. FYI, this is not a private beach to the resort so their is public beach access. This was not a problem, but just expect it to be more crowded on the weekends and expect people to come up selling you souvenirs and massage services. The spa at resort was great...I had 2 massages during our stay and both were excellent! A few tips.... Avoid the Asian restaurant, D’Oriental. Service was a joke and the food was very bad. Pool/beach towel service was a joke. Hard to guarantee that you’ll get a towel for the day, even if you go when they open in the morning. We had a $90 credit on our account from our initial booking. We booked a tour through the resort and decided to use the credit for that. Upon checking out we were told it could not be used on a tour. We asked if we could use it toward our spa services....no. We were told it could be used for wine, laundry, shuttle to nearby beach. It just would have been nice if they clarified that at the beginning. Don’t bother booking the beach excursions (snorkeling, kayak, etc.) at the towel desk by the snack bar as directed. They were not helpful and just casually told us that everything was full. If you actually walk down to the beach there is a tent where you can book these activities and they are super helpful. You might even get lucky to go out at the last minute if they have space....very accommodating. The food was not bad, but it definitely wasn’t great. After 8 days it got really old....even though the buffet has different themed nights the food was all very similar.

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Aislyn We first would like to thank you for making our Occidental Papagayo your preferred choice for your holidays in Costa Rica. We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    autumnluna80 Buffalo, New York. 07/12/2019 Family

    “Full of fun”

    This resort is well maintained. It is spread out over a large area but they provide transportation thru out the resort. There is always something to do even if it's just relaxing and enjoying the view.

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    aleja33sma 07/12/2019 Couples

    “WORST RESORT EVER.”

    this place is thee worst i have ever been, and i travel a lot! they didn’t have any pool towels, every time i would ask for them in the morning they said they were out and it would take 2 hours to get some. they have two restaurants to choose from and the food is not good , the buffet has the same food everyday, the customer service SUCKS, the house keeping does not clean your room good at all , the drinks are watered down every single time. and they have no fun activities to do, they don’t have an entertainment group so it’s always so boring. the pool is small ! the beach is ugly, it was just a 1 star for everything , i have never hated a resort this much. and my phone didn’t work in the room and they kept saying they’re we’re going to fix it , and here comes the last day on the resort and still not fixed. yeah these people don’t care, and should defiantly have a 1 star review . shut this place down!

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Aleja Thank you for sharing a review of O. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Orna B 07/11/2019 Family

    “Disappointed”

    Started off on the wrong foot, no pool towels for hours, pool staff did not even approach us to service the area we were sitting at, we had to go and get our own drinks. A/C in our room was broken and no other room was available till day #2. Our kids room - toilets were not operational, and internet service was painfully slow. On the second day, the staff who felt our pain was kind enough to move us to one of the suites, but most of our stay (only 2 days) was tainted by the above description

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Orna B Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Jean Marie Prudencio Gerente General Occidental Papagayo

    EVALUATION

    Round Indicators

    • july 15 2019
    • Couples

    thehiltonexperience

    “Poor Service and Management”


    The views of the property were amazing but the wow pretty much stopped there. Guest services were rude after they failed to properly book our excursion, the pools close at 5 and 7 pm, the food options are few and low quality, except for the Ala Carte restaurants and you are only allowed to go to those twice during your entire stay. We did not have access to WiFi and was informed at Check in that it was an additional fee to use. Since it was our honeymoon, we made the best of the situation but we wouldn’t recommend and we won’t return. Very disappointing.


    EVALUATION

    Round Indicators

    • july 13 2019
    • Couples

    aislynnt

    “You get what you pay for...”


    I would give this resort a 3.5, but that isn’t an option. Just spent 8 nights at Occidental Papagayo. If we return to Costa Rica we will not stay there again, but we will likely pay more to stay at a higher quality resort or rent a house. First, the grounds are beautiful and pretty clean. The views from our room (we upgraded to premium) was amazing. I feel like the quality of the room and the quality of service was fair based on what we paid, but don’t expect anyone to go out of their way to be helpful and don’t expect the food to be amazing. A huge shout out to David who worked in the restaurants each day....exceptionally kind and helpful! We did not use the shuttles as the walk to restaurants and main area wasn’t too bad, but we see the shuttles around quite a bit. Access to the beach was easy and it was beautiful. FYI, this is not a private beach to the resort so their is public beach access. This was not a problem, but just expect it to be more crowded on the weekends and expect people to come up selling you souvenirs and massage services. The spa at resort was great...I had 2 massages during our stay and both were excellent! A few tips.... Avoid the Asian restaurant, D’Oriental. Service was a joke and the food was very bad. Pool/beach towel service was a joke. Hard to guarantee that you’ll get a towel for the day, even if you go when they open in the morning. We had a $90 credit on our account from our initial booking. We booked a tour through the resort and decided to use the credit for that. Upon checking out we were told it could not be used on a tour. We asked if we could use it toward our spa services....no. We were told it could be used for wine, laundry, shuttle to nearby beach. It just would have been nice if they clarified that at the beginning. Don’t bother booking the beach excursions (snorkeling, kayak, etc.) at the towel desk by the snack bar as directed. They were not helpful and just casually told us that everything was full. If you actually walk down to the beach there is a tent where you can book these activities and they are super helpful. You might even get lucky to go out at the last minute if they have space....very accommodating. The food was not bad, but it definitely wasn’t great. After 8 days it got really old....even though the buffet has different themed nights the food was all very similar.


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Aislyn We first would like to thank you for making our Occidental Papagayo your preferred choice for your holidays in Costa Rica. We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • july 12 2019
    • Buffalo, New York
    • Family

    autumnluna80

    “Full of fun”


    This resort is well maintained. It is spread out over a large area but they provide transportation thru out the resort. There is always something to do even if it's just relaxing and enjoying the view.


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • july 12 2019
    • Couples

    aleja33sma

    “WORST RESORT EVER.”


    this place is thee worst i have ever been, and i travel a lot! they didn’t have any pool towels, every time i would ask for them in the morning they said they were out and it would take 2 hours to get some. they have two restaurants to choose from and the food is not good , the buffet has the same food everyday, the customer service SUCKS, the house keeping does not clean your room good at all , the drinks are watered down every single time. and they have no fun activities to do, they don’t have an entertainment group so it’s always so boring. the pool is small ! the beach is ugly, it was just a 1 star for everything , i have never hated a resort this much. and my phone didn’t work in the room and they kept saying they’re we’re going to fix it , and here comes the last day on the resort and still not fixed. yeah these people don’t care, and should defiantly have a 1 star review . shut this place down!


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Aleja Thank you for sharing a review of O. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. When Guests arrive to the hotel we present them with a copy of our weekly varied program of day time and evening activities including snorkelling, kayaking, paddle boarding, scuba lesson, tennis, volleyball, guided nature treks, cycling tours, aerobics, yoga, archery, bocce ball, giant chess and jenga. The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • july 11 2019
    • Family

    Orna B

    “Disappointed”


    Started off on the wrong foot, no pool towels for hours, pool staff did not even approach us to service the area we were sitting at, we had to go and get our own drinks. A/C in our room was broken and no other room was available till day #2. Our kids room - toilets were not operational, and internet service was painfully slow. On the second day, the staff who felt our pain was kind enough to move us to one of the suites, but most of our stay (only 2 days) was tainted by the above description


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Orna B Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Jean Marie Prudencio Gerente General Occidental Papagayo

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