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Arena y mar en Occidental Grand Punta Cana Resort
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map

Map and location

Avenida España   2300 La Altagracia , Bávaro   República Domincana  


Places of Interest

24.2 km Punta Cana International Airport

Right on the beachfront Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 6243 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

2928

Very good

24% Complete

1558

Average

12% Complete

786

Poor

7% Complete

479

Very poor

7% Complete

492

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    Round Indicators
    Passenger138284 01/22/2020

    “Amarano”

    Great Memorable Vacation we had there , Good Food nice accommodations, Nice resort with modern rooms Nice pool for all. Pool staff specially Ruth was great to make us busy whole day with sports activities.
    Round Indicators
    590luismiguelm 01/22/2020 Family

    “Cancha tenis”

    Occidental Punta Cana Excellent service the best Dominican food we are delighted. Excellent treatment of the lord of the boy of the tennis court Juan and Edgar The best game of tennis I will soon be back for another game of tennis
    Round Indicators
    301allied 01/21/2020 Friends getaway

    “Mobility services”

    Visiting in February Does the resort have wheelchairs or cart service for people with disabiliries I need help with walking long distances. What are the services for disabled people. Are there rooms closer to pool
    Round Indicators
    mabelcruz39 01/20/2020

    “Outstanding Customer Service!”

    This hotel was amazing and perfect for our long weekend! We have previously stayed at the other Barcelo Occidental location (Caribe), and booked this hotel instead for our winter getaway. We arrived before the 3pm check-in, but Julian, the Bell Boy, helped us get a room earlier (within the hour of arrival) and ensured the hotel made our stay extra special since it was my boyfriend's 30th birthday. They delivered Champagne to our room DAILY and have special treats every day. At first, our room had issues with the AC. When we called guest service to complain, they sent a technician within 5 minutes. Then, when I went to front desk to complain again because it was still warm and the AC was not working, they told me they already had a different room ready for us and would send someone up within 10 mins to help us relocate to the other room. They actually upgraded us at no cost. Julian also helped get reservations for the restaurants when Guest Services could not. It is a perfect location for excursions and easy to get to downtown Punta Cana. I would say, don't book your excursions before hand as the hotel has similar prices and services as other providers like Expedia, and can do additional discounts if you ask. The only improvement they would need is the food. I would have liked more traditional Dominican food (criolla). Also, ditch the disposable plastic cups. Not only reusable plastic cups are better for the environment but they also add a level of sophistication. I would recommend this hotel to my friends, and would stay again!
    Round Indicators
    annsophie99 Quebec City, Canada. 01/20/2020 Friends getaway

    “Great resort”

    It is a clean and beautiful resort. The beach is great and the food is pretty good. The staff is very nice and the room is very comfortable. There is no beach umbrellas on the beach and sometimes the room wasn't ready at 16:30 when we wanted to get ready for the night.

    EVALUATION

    Round Indicators

    • january 22 2020

    Passenger138284

    “Amarano”


    Great Memorable Vacation we had there , Good Food nice accommodations, Nice resort with modern rooms Nice pool for all. Pool staff specially Ruth was great to make us busy whole day with sports activities.


    EVALUATION

    Round Indicators

    • january 22 2020
    • Family

    590luismiguelm

    “Cancha tenis”


    Occidental Punta Cana Excellent service the best Dominican food we are delighted. Excellent treatment of the lord of the boy of the tennis court Juan and Edgar The best game of tennis I will soon be back for another game of tennis


    EVALUATION

    Round Indicators

    • january 21 2020
    • Friends getaway

    301allied

    “Mobility services”


    Visiting in February Does the resort have wheelchairs or cart service for people with disabiliries I need help with walking long distances. What are the services for disabled people. Are there rooms closer to pool


    EVALUATION

    Round Indicators

    • january 20 2020

    mabelcruz39

    “Outstanding Customer Service!”


    This hotel was amazing and perfect for our long weekend! We have previously stayed at the other Barcelo Occidental location (Caribe), and booked this hotel instead for our winter getaway. We arrived before the 3pm check-in, but Julian, the Bell Boy, helped us get a room earlier (within the hour of arrival) and ensured the hotel made our stay extra special since it was my boyfriend's 30th birthday. They delivered Champagne to our room DAILY and have special treats every day. At first, our room had issues with the AC. When we called guest service to complain, they sent a technician within 5 minutes. Then, when I went to front desk to complain again because it was still warm and the AC was not working, they told me they already had a different room ready for us and would send someone up within 10 mins to help us relocate to the other room. They actually upgraded us at no cost. Julian also helped get reservations for the restaurants when Guest Services could not. It is a perfect location for excursions and easy to get to downtown Punta Cana. I would say, don't book your excursions before hand as the hotel has similar prices and services as other providers like Expedia, and can do additional discounts if you ask. The only improvement they would need is the food. I would have liked more traditional Dominican food (criolla). Also, ditch the disposable plastic cups. Not only reusable plastic cups are better for the environment but they also add a level of sophistication. I would recommend this hotel to my friends, and would stay again!


    EVALUATION

    Round Indicators

    • january 20 2020
    • Quebec City, Canada
    • Friends getaway

    annsophie99

    “Great resort”


    It is a clean and beautiful resort. The beach is great and the food is pretty good. The staff is very nice and the room is very comfortable. There is no beach umbrellas on the beach and sometimes the room wasn't ready at 16:30 when we wanted to get ready for the night.


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