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Arena y mar en Occidental Grand Punta Cana Resort
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Map and location

Avenida España   2300 La Altagracia , Bávaro   República Domincana  


Places of Interest

24.2 km Punta Cana International Airport

Right on the beachfront Beach

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Guest reviews.

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 4729 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

45% Complete

2143

Very good

26% Complete

1244

Average

12% Complete

603

Poor

7% Complete

366

Very poor

7% Complete

373

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    Round Indicators
    Becky T 05/26/2019 Couples

    “read all reviews”

    There are no day activities, no room services, (as stated). Food is ok, but needs to be kept hot.. We expected to have some food of the region. None was offered. Ask to havre rooms cleaned in the morning and request extra towels when you get there.
    Round Indicators
    amaraxoxo Ontario, Canada. 05/26/2019 Couples

    “Great vacation !”

    My husband and I travelled to the Occidental Punta Cana for 10 days and just came back a few days ago. We are a couple (in our early 30s) who were heading for a vacation to celebrate our one year wedding anniversary I must say before going there we read tons of reviews & were very very skeptical. The price for this holiday was great and we didn't want to pass that up! I saw a few people say to email the hotel with any requests you may have before hand and we did just that. We made the booking through our travel agency - booking only the basic room but our agent made a note that we were going there for our anniversary. I emailed the hotel also requesting if we could possible have a room closer to the beach & newly renovated if possible. *CHECK IN- Super fast.. maybe because it wasn't too many of us checking in. The ladies at the front desk look super miserable though, not approachable or friendly what so ever. But we didn't care too much for them as we prob only needed to see them check in & check out. *ROOM- I had asked for a room close to the beach even though it is not the room I originally paid for.. and sprisingly we got just that ! The gentleman who took us to our room settled in our luggages for us, turned on the tv which had welcoming music & turned on all the lights and wished us a wonderful stay. Our room was HUGE! with a "happy anniversary decoration on our front door" ... building 25, 3rd floor - the ceilings were SO tall- king bed, 2 couches, huge balcony, huge washroom, lots of closet / storage space and extremely clean. We were SO happy with our location & room.. probably one of the nicest rooms I have been in on a tropical vacation. *BEACH- omg.. best part!! CLEAN, WHITE SANDS, BEAUTIFUL OCEAN.. lots of chairs available and lots of palm trees for shade if needed.. I can't express how gorgeous this beach is ! The only minor downfall are all the people harassing you while your trying to tan ... asking you to take pictures with the parrots/monkeys, asking you to buy whatever they were selling .. a little annoying - but if you say no thank you then they will let you be. *POOLS- I believe this resort had 3 pools.. 1 of them which is right where there lobby is was the party pool (loud music, swim up bar) super fun & usually the pool that was the most packed. Another pool was steps away from the beach , a little less busy. And one more pool that was actually right infront of our room , this was the quietest pool with instrumental music playing - pool was very shallow.. great to just sit in or refresh yourself. All pools were pretty clean for the most part. *FOOD/DRINKS- We ate at the buffet for breakfast , lunch and dinner and we didn't mind that at all. The food could of been a bit better in terms of variety & freshnss but it wasn't a huge deal. They tried to have different themes each night for dinner and also had a crepe station which was AMAZING! ... breakfast was also nice with 2 stations of those making you omlets, eggs etc.. Also at 6:30 pm opens the pizza + taco stations and I believe their open till late hours in the morning- pizza was great & made fresh for you !! Soft drinks plus Alcoholic Drinks were always available - no long waits at the bar . loved it ! *SERVICE- Service here was a hit of miss depending on the day ... at times it took forever to get a drink at our table.. and once the server would come they seemed annoyed or unbothered to be there. We witnessed this on several days being there by different servers. Many workers only spoke spanish so at times if it was hard to communicate if you didn't know the language. Besides that, a lot of the employees always greeted you when they saw you. Nothing over the top - but polite. *MAID- first few days our room was cleaned before 12 pm... other days it took forever, twice our room wasn't cleaned until 4-4:30 pm and one day we had to call front desk to get at least clean towels because we wanted to shower & our room hadn't been cleaned. Towels arrived quickly(the maid had a bit of a rude look on her face) but room was not cleaned (ah well) One night our safe was not opening, we called front desk to let them know and the security guard was at our room within 10min to help us out ( the batteries ran out ) we tipped him & he was always happy to help ! *VIBE- the hotel caters to many many latin people. We travelled there from Toronto, Canada and I think us + maybe a few other people were from Canada only. a handful from people from the states, and the rest were from either Spain, Columbia, Costa Rica, Chile , and many locals themselves stayed at this resort. LOTS of spanish speaking , barely any english & it was difficult at times to have a conversation especially with those at front desk & waiters when they don't know the english language (or pretend not to ) Also, this resort catered to a lot of families & couples. *ENTERTAINMENT- was great ! each night they had a different show , started a little on the later side, 9:45pm ..but they were so entertaining- lots of chairs & tables to comfortably drink & sit. They also had a foam party on the beach one day! and activities throughout the day time. *SHOPPPING- walking along the beach in either direction (we walked to the right) about a 15-20min walk are approx 6 little shops where you can shop for souvenirs ... they sort of demand you walk in their store.. if you do, bargain with them.. they were pretty fun & cool to talk too! We grabbed some cute things :) There is a couple shops on the actual occidental resort which also had nice things, a little pricey but always bargain . Except for the shop located inside the lobby - those are set prices and are very expensive. * our second day there, a gentleman who had a desk in our building asked us if we wanted to check out their "club status" which required a couple hours from 8am-10am where they show you what you could get upgrading to club status and at the end of the seminar you get a free gift ( massage, free wifi, some occidental gear- you choose and they provide even if you say no to the whole thing)' Stupid us.... we said yes and spent 3 HOURS the next morning listening to b/s..**DO NOT FALL FOR THIS ** WASTE OF TIME. However, we got a free weeks worth of WIFI for doing this... so it worked out lol :) WIFI- Since we did that seminar we got a week free of wifi, if not it was $12 a day (we had to pay for 3 days since we were there for 10).. a little pricey but you do get wifi in the lobby, rooms , pools and beach . MONEY- the front desk does not exchange huge amounts of cash.. if you want dollar bills they will do that. If you are changing canadian to american dollars there is a "bank teller" right outside the lobby.. however exchange rate is insane.. they take almost 50-60% !! I heard that using the ATM has a lower fee, which is right beside the teller. Also, when booking excursions book them within the lobby and not the guys on the beach trying to sell it to you. They also offer a free shuttle service to Avalon Casino ! worth it , if you gamble. All in all I must say that the workers at Occidental work their butts off to make sure this resort is clean & tidy!! there is NO point to opt for the "vacation club " or royal club section as there is nothing drastically different then just booking this resort regularly as it is. In my opinion if you want a room a little more on the quiet side, closer to the beach then ask for buildings numbered 23,24 or 25.. perfect spot. We had overall a wonderful time at Occidental !! I would definitely return! This resort is not a 5 star , but you have to make due & be happy with what you got. After visiting 5 star resorts in Jamaica and Mexico- this resort does need a little bit of TLC in all areas however I would visit back in heart beat ! Thank you for a wonderful stay & gorgeous resort!! =) =)
    Round Indicators
    Inspiration792546 05/26/2019 Family

    “Bad experience”

    The food was not good they are not bar at the room the pool was dirty the only good service was at the front desk the girl was very helpful they tried to force me to buy a vacation club that was the worst part
    Round Indicators
    Cfcn01 05/24/2019 Couples

    “Beautiful but very noisy”

    Wonderful beach and beautiful hotel. Music too loud !! All swimming pools have loud music. No way to relax. They should really reduce the music !!! During the night, lot of noise also so it is difficult to sleep
    Round Indicators
    Fearless04323110320 05/23/2019 Family

    “Don't book this hotel terrible food”

    Don't book this hotel terrible food to Young of the staff that doesn't know how to treat gest. I been in some older Barcelo Valvero palace deluxe . And this is noting like very cheap drinks and terrible food .

    AmbarOPC, Gerente at Occidental Punta Cana, responded to this review
     Dear Fearless04323110320, Thank you for providing us with feedback. Needless to say, it is very disappointing to hear we failed to offer you a pleasant holiday. We sincerely apologize for our shortcomings and hope that you can find it within yourself to give us another opportunity. There is nothing more important to us that providing each one of our guests with an excellent vacation and superior service. We would like to prove this to you. This is why we want you to know that we are constantly refreshing and renewing our installations and services. We truly hope to have the opportunity to host you again in the future, so we can not only meet, but surpass your expectations. It was our pleasure to serve you. Cordially, Ámbar Guzmán Assistant Manager Occidental Punta cana

    EVALUATION

    Round Indicators

    • may 26 2019
    • Couples

    Becky T

    “read all reviews”


    There are no day activities, no room services, (as stated). Food is ok, but needs to be kept hot.. We expected to have some food of the region. None was offered. Ask to havre rooms cleaned in the morning and request extra towels when you get there.


    EVALUATION

    Round Indicators

    • may 26 2019
    • Ontario, Canada
    • Couples

    amaraxoxo

    “Great vacation !”


    My husband and I travelled to the Occidental Punta Cana for 10 days and just came back a few days ago. We are a couple (in our early 30s) who were heading for a vacation to celebrate our one year wedding anniversary I must say before going there we read tons of reviews & were very very skeptical. The price for this holiday was great and we didn't want to pass that up! I saw a few people say to email the hotel with any requests you may have before hand and we did just that. We made the booking through our travel agency - booking only the basic room but our agent made a note that we were going there for our anniversary. I emailed the hotel also requesting if we could possible have a room closer to the beach & newly renovated if possible. *CHECK IN- Super fast.. maybe because it wasn't too many of us checking in. The ladies at the front desk look super miserable though, not approachable or friendly what so ever. But we didn't care too much for them as we prob only needed to see them check in & check out. *ROOM- I had asked for a room close to the beach even though it is not the room I originally paid for.. and sprisingly we got just that ! The gentleman who took us to our room settled in our luggages for us, turned on the tv which had welcoming music & turned on all the lights and wished us a wonderful stay. Our room was HUGE! with a "happy anniversary decoration on our front door" ... building 25, 3rd floor - the ceilings were SO tall- king bed, 2 couches, huge balcony, huge washroom, lots of closet / storage space and extremely clean. We were SO happy with our location & room.. probably one of the nicest rooms I have been in on a tropical vacation. *BEACH- omg.. best part!! CLEAN, WHITE SANDS, BEAUTIFUL OCEAN.. lots of chairs available and lots of palm trees for shade if needed.. I can't express how gorgeous this beach is ! The only minor downfall are all the people harassing you while your trying to tan ... asking you to take pictures with the parrots/monkeys, asking you to buy whatever they were selling .. a little annoying - but if you say no thank you then they will let you be. *POOLS- I believe this resort had 3 pools.. 1 of them which is right where there lobby is was the party pool (loud music, swim up bar) super fun & usually the pool that was the most packed. Another pool was steps away from the beach , a little less busy. And one more pool that was actually right infront of our room , this was the quietest pool with instrumental music playing - pool was very shallow.. great to just sit in or refresh yourself. All pools were pretty clean for the most part. *FOOD/DRINKS- We ate at the buffet for breakfast , lunch and dinner and we didn't mind that at all. The food could of been a bit better in terms of variety & freshnss but it wasn't a huge deal. They tried to have different themes each night for dinner and also had a crepe station which was AMAZING! ... breakfast was also nice with 2 stations of those making you omlets, eggs etc.. Also at 6:30 pm opens the pizza + taco stations and I believe their open till late hours in the morning- pizza was great & made fresh for you !! Soft drinks plus Alcoholic Drinks were always available - no long waits at the bar . loved it ! *SERVICE- Service here was a hit of miss depending on the day ... at times it took forever to get a drink at our table.. and once the server would come they seemed annoyed or unbothered to be there. We witnessed this on several days being there by different servers. Many workers only spoke spanish so at times if it was hard to communicate if you didn't know the language. Besides that, a lot of the employees always greeted you when they saw you. Nothing over the top - but polite. *MAID- first few days our room was cleaned before 12 pm... other days it took forever, twice our room wasn't cleaned until 4-4:30 pm and one day we had to call front desk to get at least clean towels because we wanted to shower & our room hadn't been cleaned. Towels arrived quickly(the maid had a bit of a rude look on her face) but room was not cleaned (ah well) One night our safe was not opening, we called front desk to let them know and the security guard was at our room within 10min to help us out ( the batteries ran out ) we tipped him & he was always happy to help ! *VIBE- the hotel caters to many many latin people. We travelled there from Toronto, Canada and I think us + maybe a few other people were from Canada only. a handful from people from the states, and the rest were from either Spain, Columbia, Costa Rica, Chile , and many locals themselves stayed at this resort. LOTS of spanish speaking , barely any english & it was difficult at times to have a conversation especially with those at front desk & waiters when they don't know the english language (or pretend not to ) Also, this resort catered to a lot of families & couples. *ENTERTAINMENT- was great ! each night they had a different show , started a little on the later side, 9:45pm ..but they were so entertaining- lots of chairs & tables to comfortably drink & sit. They also had a foam party on the beach one day! and activities throughout the day time. *SHOPPPING- walking along the beach in either direction (we walked to the right) about a 15-20min walk are approx 6 little shops where you can shop for souvenirs ... they sort of demand you walk in their store.. if you do, bargain with them.. they were pretty fun & cool to talk too! We grabbed some cute things :) There is a couple shops on the actual occidental resort which also had nice things, a little pricey but always bargain . Except for the shop located inside the lobby - those are set prices and are very expensive. * our second day there, a gentleman who had a desk in our building asked us if we wanted to check out their "club status" which required a couple hours from 8am-10am where they show you what you could get upgrading to club status and at the end of the seminar you get a free gift ( massage, free wifi, some occidental gear- you choose and they provide even if you say no to the whole thing)' Stupid us.... we said yes and spent 3 HOURS the next morning listening to b/s..**DO NOT FALL FOR THIS ** WASTE OF TIME. However, we got a free weeks worth of WIFI for doing this... so it worked out lol :) WIFI- Since we did that seminar we got a week free of wifi, if not it was $12 a day (we had to pay for 3 days since we were there for 10).. a little pricey but you do get wifi in the lobby, rooms , pools and beach . MONEY- the front desk does not exchange huge amounts of cash.. if you want dollar bills they will do that. If you are changing canadian to american dollars there is a "bank teller" right outside the lobby.. however exchange rate is insane.. they take almost 50-60% !! I heard that using the ATM has a lower fee, which is right beside the teller. Also, when booking excursions book them within the lobby and not the guys on the beach trying to sell it to you. They also offer a free shuttle service to Avalon Casino ! worth it , if you gamble. All in all I must say that the workers at Occidental work their butts off to make sure this resort is clean & tidy!! there is NO point to opt for the "vacation club " or royal club section as there is nothing drastically different then just booking this resort regularly as it is. In my opinion if you want a room a little more on the quiet side, closer to the beach then ask for buildings numbered 23,24 or 25.. perfect spot. We had overall a wonderful time at Occidental !! I would definitely return! This resort is not a 5 star , but you have to make due & be happy with what you got. After visiting 5 star resorts in Jamaica and Mexico- this resort does need a little bit of TLC in all areas however I would visit back in heart beat ! Thank you for a wonderful stay & gorgeous resort!! =) =)


    EVALUATION

    Round Indicators

    • may 26 2019
    • Family

    Inspiration792546

    “Bad experience”


    The food was not good they are not bar at the room the pool was dirty the only good service was at the front desk the girl was very helpful they tried to force me to buy a vacation club that was the worst part


    EVALUATION

    Round Indicators

    • may 24 2019
    • Couples

    Cfcn01

    “Beautiful but very noisy”


    Wonderful beach and beautiful hotel. Music too loud !! All swimming pools have loud music. No way to relax. They should really reduce the music !!! During the night, lot of noise also so it is difficult to sleep


    EVALUATION

    Round Indicators

    • may 23 2019
    • Family

    Fearless04323110320

    “Don't book this hotel terrible food”


    Don't book this hotel terrible food to Young of the staff that doesn't know how to treat gest. I been in some older Barcelo Valvero palace deluxe . And this is noting like very cheap drinks and terrible food .


    AmbarOPC, Gerente at Occidental Punta Cana, responded to this review
    Dear Fearless04323110320, Thank you for providing us with feedback. Needless to say, it is very disappointing to hear we failed to offer you a pleasant holiday. We sincerely apologize for our shortcomings and hope that you can find it within yourself to give us another opportunity. There is nothing more important to us that providing each one of our guests with an excellent vacation and superior service. We would like to prove this to you. This is why we want you to know that we are constantly refreshing and renewing our installations and services. We truly hope to have the opportunity to host you again in the future, so we can not only meet, but surpass your expectations. It was our pleasure to serve you. Cordially, Ámbar Guzmán Assistant Manager Occidental Punta cana

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