Arena y mar en Occidental Grand Punta Cana Resort
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Map and location

Avenida España   2300 La Altagracia , Bávaro   República Domincana  


Places of Interest

24.2 km Punta Cana International Airport

Right on the beachfront Beach

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Guest reviews.

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 3644 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1687

Very good

25% Complete

944

Average

12% Complete

453

Poor

7% Complete

262

Very poor

8% Complete

298

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    Round Indicators
    Mary T Watford, United Kingdom. 12/10/2018

    “Ok, good enough, but not brilliant”

    #Booked through BA holidays. Evening Check in was good, swift. Brilliant spacious room on second floor of block 11, with 3 floors, and lifts. No toilet roll on arrival, mentioned next day and provided same day. TV - huge range of SKY channels but not my beloved BBC world or even Euro news in English. Ended up watching CNN most of the time because I can't bear Fox. No Algezira either, which is a fairly neutral alternative for me. No kettle, just a coffee filter machine through which I heated water to make my tea with self provided tea bags. Coffee filter bags and crushed beans are provided in room. The much recorded issue of payed for wifi, on review forums is true. Cost $45 for 7 days, which I booked and paid for on 1st full day, and which worked fine all week, in room and in public areas. You do need to book al a carte restaurants on site early, very early. I arrived Tuesday evening and Wednesday morning booked the Mexican restaurant for 3 days later and La Caracola fish restaurant for 6 days later (my last night there). Mexican was good enough though not exceptional, but at least I had some access to avocado and guacamole there, which was never available at the buffet restaurant. As for the fish restaurant my recorded and evidenced 6 day in advance booking for a table, on arrival I was told the restaurant had been pre-booked for a special event and that my pre-booking would not be honoured. I was gob smacked and furious. No time to rebook, it was my last night. This is unforgivable in terms of hotel management. And no, I won't be going back. But, most staff were friendly and helpful. I can't give names because name tags, worn on breasts/ chests were too small to read without getting up close - too close to be comfortable to do! Buffet food is good but very repetitive and borders on bland after a couple of days. Nice to have live cooking stations for omelettes, eggs, pancakes at breakfast, and pancakes and chosen meat/ fish at dinner, but chicken variously cooked is most reliable; beef stew was tough, very, as were very stringy and dry pork skewers. Those who love desserts will have a good time - beautifully designed cake/ dessert offerings, some of which others took loads, presumably back to their rooms. I hope they actually ate them because I saw many plates of this stuff being half touched and then dumped. What gives anyone the right to waste food when so many in the world are starving? The pool bar is good if you want full day access to burgers, hot dogs and chips, alongside wine/ beer/ cocktail top-ups. But the pool bar is more likely to run out of white wine than the other bars. I found no difference between weekdays and weekends i.e. no experience of negatives around locals descending upon the hotel at weekends as reported in other reviews. Yes it was a bit busier in the evenings, but actually no agro and no difference to service, especially on pool deck from main bar. The odd (not every time) $1 tip for replenishing a glass of white wine worked well for me. Mostly they are all nice staff who do their best to make your visit a good one.
    Round Indicators
    ABCDEFCDW 12/10/2018 Family

    “Animación team!!!!”

    The Animación were amazing they were so nice and funny and generally just great people.My favourite was Jóse as he was the one that made me realise how fun it was to dance especially to Danza Kuduro (thanks Jóse) All the other staff were amazing as well.
    Round Indicators
    MaydiI Tampa, Florida. 12/09/2018 Family

    “Wedding of the Year”

    This was a week of relaxation and Fun! I was there with close friend of the Family for a Wedding!! I would rate this Hotel a 3 star is not a 4. First the WiFi is not that good and top of that is not Free you have to pay. The Food in the specialty Restaurant when they serve it to you is not warm at all mostly cold. On the Rooms the Bathroom Shower the glass door is only half way and the water goes out and when you come out you have to put Towels other wise there will be water. For a rate of 4 stars you should not have to pay for a lot amenities of a regular 4 Star Hotel!! There were other member of my party which we were a lot they have problems with the Rooms etc. Cucarachas, Air condition not working, bathrooms Shower not a Door at all....list can go on....but I would say with the experience that my family, friends and me had I would not come back again.
    Round Indicators
    focus10 toronto. 12/09/2018 Couples

    “Invasion”

    If you are planning to visit Occidental Hotel or Punta Cana in general, then you better start learning Russian. You will be a definite minority here as about 85% are from there and being cater to like no other group. Karaoke night became their concert, disco playing their music, entertainment team and even sellers on the beach speak their language, they have their own stores, etc. German tourists, that were coming here for years are upset and thinking of not returning because German menus had been removed from restaurants and replaced with Russian. We love DR and had visited it 13-15 times, but this hotel was the one that we had returned to, as we really enjoyed our first stay in the Royal section few years ago. Now under the new ownership many things had changed. Royal section got nicely renovated, but certain things had declined...Rooms not being made until after 3P.M., drinks are not always refilled and some really good employees are no longer there. Overall workers don't seem as happy, probably due to change in contingent of guests or change in management . Royal section still provides very good service and superior quality of food and drinks though. Other charges; although negative, can't be blamed on the resort itself. Beach line is really deteriorating (Occidental still has nicest beach in the area, but lost about 20% off its depth ) and there is absolutely ridiculous amount of seaweed. Some places have almost knee deep piles of smelly weeds and that makes swimming and walking on the beach very unpleasant. Beach is also anything but relaxing due to heavy presents of motor boats, constantly flying above helicopters and never ending parade of very noisy sellers, photographers ,spa and excursion promoters. So, sadly, after many years of enjoyment, we must say" Adios " to Occidental and likely to Punta Cana in general.
    Round Indicators
    Quest13172711373 Montreal, Canada. 12/09/2018 Couples

    “Average”

    The resort was average. The beach and weather were great (clean beach and good setup) but I was not impressed with the service and the food. As well, there never seemed to be fresh beach towels available when you wanted to switch towels. I would not stay here again.

    EVALUATION

    Round Indicators

    • december 10 2018
    • Watford, United Kingdom

    Mary T

    “Ok, good enough, but not brilliant”


    #Booked through BA holidays. Evening Check in was good, swift. Brilliant spacious room on second floor of block 11, with 3 floors, and lifts. No toilet roll on arrival, mentioned next day and provided same day. TV - huge range of SKY channels but not my beloved BBC world or even Euro news in English. Ended up watching CNN most of the time because I can't bear Fox. No Algezira either, which is a fairly neutral alternative for me. No kettle, just a coffee filter machine through which I heated water to make my tea with self provided tea bags. Coffee filter bags and crushed beans are provided in room. The much recorded issue of payed for wifi, on review forums is true. Cost $45 for 7 days, which I booked and paid for on 1st full day, and which worked fine all week, in room and in public areas. You do need to book al a carte restaurants on site early, very early. I arrived Tuesday evening and Wednesday morning booked the Mexican restaurant for 3 days later and La Caracola fish restaurant for 6 days later (my last night there). Mexican was good enough though not exceptional, but at least I had some access to avocado and guacamole there, which was never available at the buffet restaurant. As for the fish restaurant my recorded and evidenced 6 day in advance booking for a table, on arrival I was told the restaurant had been pre-booked for a special event and that my pre-booking would not be honoured. I was gob smacked and furious. No time to rebook, it was my last night. This is unforgivable in terms of hotel management. And no, I won't be going back. But, most staff were friendly and helpful. I can't give names because name tags, worn on breasts/ chests were too small to read without getting up close - too close to be comfortable to do! Buffet food is good but very repetitive and borders on bland after a couple of days. Nice to have live cooking stations for omelettes, eggs, pancakes at breakfast, and pancakes and chosen meat/ fish at dinner, but chicken variously cooked is most reliable; beef stew was tough, very, as were very stringy and dry pork skewers. Those who love desserts will have a good time - beautifully designed cake/ dessert offerings, some of which others took loads, presumably back to their rooms. I hope they actually ate them because I saw many plates of this stuff being half touched and then dumped. What gives anyone the right to waste food when so many in the world are starving? The pool bar is good if you want full day access to burgers, hot dogs and chips, alongside wine/ beer/ cocktail top-ups. But the pool bar is more likely to run out of white wine than the other bars. I found no difference between weekdays and weekends i.e. no experience of negatives around locals descending upon the hotel at weekends as reported in other reviews. Yes it was a bit busier in the evenings, but actually no agro and no difference to service, especially on pool deck from main bar. The odd (not every time) $1 tip for replenishing a glass of white wine worked well for me. Mostly they are all nice staff who do their best to make your visit a good one.


    EVALUATION

    Round Indicators

    • december 10 2018
    • Family

    ABCDEFCDW

    “Animación team!!!!”


    The Animación were amazing they were so nice and funny and generally just great people.My favourite was Jóse as he was the one that made me realise how fun it was to dance especially to Danza Kuduro (thanks Jóse) All the other staff were amazing as well.


    EVALUATION

    Round Indicators

    • december 9 2018
    • Tampa, Florida
    • Family

    MaydiI

    “Wedding of the Year”


    This was a week of relaxation and Fun! I was there with close friend of the Family for a Wedding!! I would rate this Hotel a 3 star is not a 4. First the WiFi is not that good and top of that is not Free you have to pay. The Food in the specialty Restaurant when they serve it to you is not warm at all mostly cold. On the Rooms the Bathroom Shower the glass door is only half way and the water goes out and when you come out you have to put Towels other wise there will be water. For a rate of 4 stars you should not have to pay for a lot amenities of a regular 4 Star Hotel!! There were other member of my party which we were a lot they have problems with the Rooms etc. Cucarachas, Air condition not working, bathrooms Shower not a Door at all....list can go on....but I would say with the experience that my family, friends and me had I would not come back again.


    EVALUATION

    Round Indicators

    • december 9 2018
    • toronto
    • Couples

    focus10

    “Invasion”


    If you are planning to visit Occidental Hotel or Punta Cana in general, then you better start learning Russian. You will be a definite minority here as about 85% are from there and being cater to like no other group. Karaoke night became their concert, disco playing their music, entertainment team and even sellers on the beach speak their language, they have their own stores, etc. German tourists, that were coming here for years are upset and thinking of not returning because German menus had been removed from restaurants and replaced with Russian. We love DR and had visited it 13-15 times, but this hotel was the one that we had returned to, as we really enjoyed our first stay in the Royal section few years ago. Now under the new ownership many things had changed. Royal section got nicely renovated, but certain things had declined...Rooms not being made until after 3P.M., drinks are not always refilled and some really good employees are no longer there. Overall workers don't seem as happy, probably due to change in contingent of guests or change in management . Royal section still provides very good service and superior quality of food and drinks though. Other charges; although negative, can't be blamed on the resort itself. Beach line is really deteriorating (Occidental still has nicest beach in the area, but lost about 20% off its depth ) and there is absolutely ridiculous amount of seaweed. Some places have almost knee deep piles of smelly weeds and that makes swimming and walking on the beach very unpleasant. Beach is also anything but relaxing due to heavy presents of motor boats, constantly flying above helicopters and never ending parade of very noisy sellers, photographers ,spa and excursion promoters. So, sadly, after many years of enjoyment, we must say" Adios " to Occidental and likely to Punta Cana in general.


    EVALUATION

    Round Indicators

    • december 9 2018
    • Montreal, Canada
    • Couples

    Quest13172711373

    “Average”


    The resort was average. The beach and weather were great (clean beach and good setup) but I was not impressed with the service and the food. As well, there never seemed to be fresh beach towels available when you wanted to switch towels. I would not stay here again.


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