Habitación del hotel Occidental Querétaro
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Occidental Querétaro

Autopista Querétaro - México #2100   76080 Col. Lomas de Casa Blanca Querétaro, Qro. ,   México  


Places of Interest

31.7 km Querétaro Intercontinental Airport

8.17 km Querétaro Convention centre

3.9 km La Corregidora stadium

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Querétaro

3.5/5 Round Indicators
| 310 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

102

Very good

31% Complete

98

Average

18% Complete

56

Poor

8% Complete

25

Very poor

9% Complete

29

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    Round Indicators
    luisfabianopaiva 05/22/2018 Family

    “Clean the Room should be more professional”

    The hotel need to review the CLEAN responsible and ask the improvements to guarantee the satisfaction from users and need to guarantee the satisfaction from the people that are paying for the services.

    Radai C, Director General at Occidental Queretaro, responded to this review
     Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    Round Indicators
    aho3 12/07/2017 Business

    “ Not bad hotel ”

    I try this new hotel to explore and I found this one to be at the expected level to stay for some nights during a business trip. Checkin was fast, flawless. Rooms are spacious and well decorated with fresh furniture. Clean in all parts with no issues. Bar, as well breakfast is good. WiFi is free but slow!

    Radai C, Director General at Occidental Queretaro, responded to this review
     Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    Round Indicators
    Russ C 08/27/2017 Family

    “Great place for the price ”

    We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very nice and very helpful, hotel is very clean, parking is very safe and easily accessible. For the money, excellent hotel !!!

    , Director General at Occidental Queretaro, responded to this review
     Thank you for the great feedback of your recent visit to Occidental Queretaro; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    Round Indicators
    Vlad742007 Mexico City, Mexico. 08/24/2017 Business

    “Not bad”

    If the internet service was good, the stay would have been so much better... A business trip with bad internet... Is simply a bad trip!!!... Besides that the service of the restaurant needs to respect opening hours... But the staff is very friendly and welcoming....

    , Director General at Occidental Queretaro, responded to this review
     Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    Round Indicators
    mcorno Humble, Texas. 07/30/2017 Family

    “Beware this Hotel does not honor Web Rates!!!”

    This Hotel does not honor web rates. Had Roci reserve the second night for us through the web and Ivan Perlin (the manager) charged us taxes twice. After a long day, when we arrived to the hotel front desk clerk Roxana stated that we owed money from the previous night when we had checked out that night, and were already on our second night. They are a mess when it comes to billing, different personal give you different versions of what is being charged. I got charged taxes twice. You tell them that the rate online is different, when you reserve online they tell you it is the booking agencies mistakes for posting that rate and will not honor the rates posted on the web. Ivan Perlin called my room at 10:19 pm while I was giving my child his medication for his epilepsy and getting my children to bed to curse me out and nag at me. Horrible management and customer service...Extremely immature. We were lost for 40 minutes when you map quest the hotel it sends you 20 minutes away. Taxi drivers do not recognize the hotel nor know where it is located.

    , Director General at Occidental Queretaro, responded to this review
     Although we sincerely regret your disappointment with your stay in our Occidental Queretaro hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

    EVALUATION

    Round Indicators

    • may 22 2018
    • Family

    luisfabianopaiva

    “Clean the Room should be more professional”


    The hotel need to review the CLEAN responsible and ask the improvements to guarantee the satisfaction from users and need to guarantee the satisfaction from the people that are paying for the services.


    Radai C, Director General at Occidental Queretaro, responded to this review
    Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • december 7 2017
    • Business

    aho3

    “ Not bad hotel ”


    I try this new hotel to explore and I found this one to be at the expected level to stay for some nights during a business trip. Checkin was fast, flawless. Rooms are spacious and well decorated with fresh furniture. Clean in all parts with no issues. Bar, as well breakfast is good. WiFi is free but slow!


    Radai C, Director General at Occidental Queretaro, responded to this review
    Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

    EVALUATION

    Round Indicators

    • august 27 2017
    • Family

    Russ C

    “Great place for the price ”


    We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very nice and very helpful, hotel is very clean, parking is very safe and easily accessible. For the money, excellent hotel !!!


    , Director General at Occidental Queretaro, responded to this review
    Thank you for the great feedback of your recent visit to Occidental Queretaro; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

    EVALUATION

    Round Indicators

    • august 24 2017
    • Mexico City, Mexico
    • Business

    Vlad742007

    “Not bad”


    If the internet service was good, the stay would have been so much better... A business trip with bad internet... Is simply a bad trip!!!... Besides that the service of the restaurant needs to respect opening hours... But the staff is very friendly and welcoming....


    , Director General at Occidental Queretaro, responded to this review
    Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

    EVALUATION

    Round Indicators

    • july 30 2017
    • Humble, Texas
    • Family

    mcorno

    “Beware this Hotel does not honor Web Rates!!!”


    This Hotel does not honor web rates. Had Roci reserve the second night for us through the web and Ivan Perlin (the manager) charged us taxes twice. After a long day, when we arrived to the hotel front desk clerk Roxana stated that we owed money from the previous night when we had checked out that night, and were already on our second night. They are a mess when it comes to billing, different personal give you different versions of what is being charged. I got charged taxes twice. You tell them that the rate online is different, when you reserve online they tell you it is the booking agencies mistakes for posting that rate and will not honor the rates posted on the web. Ivan Perlin called my room at 10:19 pm while I was giving my child his medication for his epilepsy and getting my children to bed to curse me out and nag at me. Horrible management and customer service...Extremely immature. We were lost for 40 minutes when you map quest the hotel it sends you 20 minutes away. Taxi drivers do not recognize the hotel nor know where it is located.


    , Director General at Occidental Queretaro, responded to this review
    Although we sincerely regret your disappointment with your stay in our Occidental Queretaro hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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