Habitación del hotel Occidental Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 4069 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

51% Complete

2096

Very good

31% Complete

1284

Average

9% Complete

400

Poor

3% Complete

160

Very poor

3% Complete

129

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    Round Indicators
    wuwb 09/24/2018 Family

    “Good Hotel but Bad Sea Water (Sunwing Booking)”

    We booked deluxe ocean view room with two queen bedroom through sunwing online booking service. When we checked in , the staff give us a non-ocean view room on second floor and later changed to ocean view room on fourth floor after we pointed out the mistake. We were told there is no double queen bedroom at the hotel by front deck staff. Check out is quick. No free wifi at room and in lobby. Food,Swimming pool and Entertainment at night is good. Staff were very friendly and remembered who you are after a couple of days. The beach is kept in good condition but the sea water is polluted by near by river. I don't have a desire to swim on the beach because of the poor quality of sea water. Don't take the Sunwing's exclusive city tour even with a discount. The tour will take you to a jewelry shop and if you don't buy anything there you will have to stay there for a long time. They took us to the Baston Del Rey Tequila factory( but it really was just a store) and provided us various kinds of tequilas to taste. They let us taste the tequila in one corner of the store and then sell us pre-wrapped tequila at another corner of the store. Once we arrived back at the hotel, we realized they sold us totally different kind of tequila than the ones they let us taste after we opened up the wrap. We took pictures of the real tequila while we were tasting so we were able to compare them to the ones that we bought. We feel cheated by this tour.
    Round Indicators
    janzag52 09/23/2018 Couples

    “Nuevo Vallarta”

    Worst food in coming here for 15 years. Staff was great. The royal club menu should change weekly.. assistants in the royal club were great. Food in the first club should offer better options. Low season should not affect quality of the food
    Round Indicators
    allanninow Port Coquitlam, Canada. 09/23/2018 Couples

    “The best ever as always”

    I have nothing bad to say about the occidental , and not enough space to say how happy we were there . We have been there 8 times , as a couple and with friends and family . the occidental just keeps getting better every yr . Clean clean clean . awesome food , great snack bar , and even better staff . we have never had a bad stay there . The staff always are VERY attentive and awesome . Special thanks to Annabel ,luigie moises and all the poolside staff and bartenders . Annabel always made our time there a lot of fun ... What an awesome girl, she was so much fun and friendly . ( sorry bout our mess ) . we will NEVER go anywhere else again . we love the occidental . thanks for being the best hotel in PV . HI ANNABELLE we miss you . Allan . Laurel .Pedro and Roberto .

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Allan, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is always a pleasure to welcome back our most loyal guests year after year. We are glad to know the aspects that were to your liking as the cleanliness of our facilities, food and the friendliness of our Staff. We will make sure to share your kind words to Annabel, Luigie and Moises as we know it will mean a great deal to them. Once more, we thank you for sharing your experience with us and look forward to serving you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    pattiknopp Calgary, Canada. 09/23/2018 Couples

    “Gem of a resort with very friendly staff”

    We just spent a week at the Occidental and had an excellent holiday. We were impressed by the friendly staff, clean rooms, proximity of room to pool, ocean and the restaurants. Each morning, we were greeted and served by Ricardo and Erik. As the restaurant was quiet we had the opportunity to visit with them and enjoy some laughs. Our favorite restaurant was the Tokyo restaurant and again, had great service from all the staff. Michael went out of his way to ensure we had a wonderful dining experience. We also enjoyed the Italian restaurant and again received exceptional service from all the staff. I'm sorry that I don't recall the names of the staff as they deserve to be recognized. I would definitely come back to this resort again. We so appreciated the care and attention we received from all the staff. It is a well kept and clean, small-sized resort which we prefer. Thanks to everyone for making our holiday a special one.
    Round Indicators
    Laurel N Coquitlam, Canada. 09/22/2018 Family

    “A little piece of heaven”

    This is our 8th time here. We had arrived With 4 other adults to some new surprises. The Occidental has made some REALLY IMPRESSIVE changes.. The mexican restaurant and bar is gone and a new area was done for suntanners wanting a ocean view- gorgeous..they put in a new pool bar which is very pleasing to the eye. They removed the palapas off the beach and put in many palm trees..awesome. They have a new snack bar which offers so much variety you could never be tired of the food. The new Tokyo Restaurant was fabulous. My sister had an incident that required first aide...Diego at the front desk was so helpful..Oscar came to the rescue twice with his first aide kit. Huge huge shout out to the beautiful Annabelle..we have to again apologize for all the times you cleaned our table after we left just for us to return and start the process again in the lobby bar.. you are a sweetheart.. Bob says Hi !!!! LOL The small things the staff did made a HUGE impression not only on us but the friends and family we brought with us. Every day we were offered smoothie shots, cleaning my sunglasses, fruit trays with dip, very impressive. Our favorite...the Ice Cream Cart.... HUGE SHOUT OUT TO... luigi activities santiago erik server fernando pool bar moises lobby bar The staff certainly made our stay the best stay to date.. We had no issues with the 4 rooms we occupied. Fridges were kept stocked. Cant wait to go back in the spring. Great job Occidental.

    EVALUATION

    Round Indicators

    • september 24 2018
    • Family

    wuwb

    “Good Hotel but Bad Sea Water (Sunwing Booking)”


    We booked deluxe ocean view room with two queen bedroom through sunwing online booking service. When we checked in , the staff give us a non-ocean view room on second floor and later changed to ocean view room on fourth floor after we pointed out the mistake. We were told there is no double queen bedroom at the hotel by front deck staff. Check out is quick. No free wifi at room and in lobby. Food,Swimming pool and Entertainment at night is good. Staff were very friendly and remembered who you are after a couple of days. The beach is kept in good condition but the sea water is polluted by near by river. I don't have a desire to swim on the beach because of the poor quality of sea water. Don't take the Sunwing's exclusive city tour even with a discount. The tour will take you to a jewelry shop and if you don't buy anything there you will have to stay there for a long time. They took us to the Baston Del Rey Tequila factory( but it really was just a store) and provided us various kinds of tequilas to taste. They let us taste the tequila in one corner of the store and then sell us pre-wrapped tequila at another corner of the store. Once we arrived back at the hotel, we realized they sold us totally different kind of tequila than the ones they let us taste after we opened up the wrap. We took pictures of the real tequila while we were tasting so we were able to compare them to the ones that we bought. We feel cheated by this tour.


    EVALUATION

    Round Indicators

    • september 23 2018
    • Couples

    janzag52

    “Nuevo Vallarta”


    Worst food in coming here for 15 years. Staff was great. The royal club menu should change weekly.. assistants in the royal club were great. Food in the first club should offer better options. Low season should not affect quality of the food


    EVALUATION

    Round Indicators

    • september 23 2018
    • Port Coquitlam, Canada
    • Couples

    allanninow

    “The best ever as always”


    I have nothing bad to say about the occidental , and not enough space to say how happy we were there . We have been there 8 times , as a couple and with friends and family . the occidental just keeps getting better every yr . Clean clean clean . awesome food , great snack bar , and even better staff . we have never had a bad stay there . The staff always are VERY attentive and awesome . Special thanks to Annabel ,luigie moises and all the poolside staff and bartenders . Annabel always made our time there a lot of fun ... What an awesome girl, she was so much fun and friendly . ( sorry bout our mess ) . we will NEVER go anywhere else again . we love the occidental . thanks for being the best hotel in PV . HI ANNABELLE we miss you . Allan . Laurel .Pedro and Roberto .


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Allan, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is always a pleasure to welcome back our most loyal guests year after year. We are glad to know the aspects that were to your liking as the cleanliness of our facilities, food and the friendliness of our Staff. We will make sure to share your kind words to Annabel, Luigie and Moises as we know it will mean a great deal to them. Once more, we thank you for sharing your experience with us and look forward to serving you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • september 23 2018
    • Calgary, Canada
    • Couples

    pattiknopp

    “Gem of a resort with very friendly staff”


    We just spent a week at the Occidental and had an excellent holiday. We were impressed by the friendly staff, clean rooms, proximity of room to pool, ocean and the restaurants. Each morning, we were greeted and served by Ricardo and Erik. As the restaurant was quiet we had the opportunity to visit with them and enjoy some laughs. Our favorite restaurant was the Tokyo restaurant and again, had great service from all the staff. Michael went out of his way to ensure we had a wonderful dining experience. We also enjoyed the Italian restaurant and again received exceptional service from all the staff. I'm sorry that I don't recall the names of the staff as they deserve to be recognized. I would definitely come back to this resort again. We so appreciated the care and attention we received from all the staff. It is a well kept and clean, small-sized resort which we prefer. Thanks to everyone for making our holiday a special one.


    EVALUATION

    Round Indicators

    • september 22 2018
    • Coquitlam, Canada
    • Family

    Laurel N

    “A little piece of heaven”


    This is our 8th time here. We had arrived With 4 other adults to some new surprises. The Occidental has made some REALLY IMPRESSIVE changes.. The mexican restaurant and bar is gone and a new area was done for suntanners wanting a ocean view- gorgeous..they put in a new pool bar which is very pleasing to the eye. They removed the palapas off the beach and put in many palm trees..awesome. They have a new snack bar which offers so much variety you could never be tired of the food. The new Tokyo Restaurant was fabulous. My sister had an incident that required first aide...Diego at the front desk was so helpful..Oscar came to the rescue twice with his first aide kit. Huge huge shout out to the beautiful Annabelle..we have to again apologize for all the times you cleaned our table after we left just for us to return and start the process again in the lobby bar.. you are a sweetheart.. Bob says Hi !!!! LOL The small things the staff did made a HUGE impression not only on us but the friends and family we brought with us. Every day we were offered smoothie shots, cleaning my sunglasses, fruit trays with dip, very impressive. Our favorite...the Ice Cream Cart.... HUGE SHOUT OUT TO... luigi activities santiago erik server fernando pool bar moises lobby bar The staff certainly made our stay the best stay to date.. We had no issues with the 4 rooms we occupied. Fridges were kept stocked. Cant wait to go back in the spring. Great job Occidental.


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