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Habitación del hotel Occidental Nuevo Vallarta Resort
;
map

Map and location

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5929 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

3282

Very good

28% Complete

1696

Average

8% Complete

530

Poor

3% Complete

233

Very poor

3% Complete

188

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    Round Indicators
    lcprsmp Bonney Lake, Washington. 01/16/2020 Couples

    “Our first time in Nuevo Vallarta!”

    We loved the Occidental Nuevo Vallarta! Perfect location! Great, private beach! Ample activities and food options. The room was a great size with plenty of storage for our 5 night stay. Loved the bike tour, water aerobics and yoga on the beach! A few smokers (yuck!) but quiet, relaxing with just the perfect amount of entertainment! Staff was very attentive! We will definitely be back! **Booked zip lining adventure through a beach seller with Los Veranos Canopy Tours - well worth it! Such a great time in the hills, great food at reasonable prices, water slide into the (very cold!) river, and you get to hold and feed the tiny monkeys! The employees were all very high energy, helpful, encouraging and knowledgeable!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Mrs. Jensen, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Once more we thank you for sharing your experience with us and look forward to serving you again soon in a second visit. Sincerely, Nelly Sánchez / General Manager

    Round Indicators
    Edgewatercruiser Marysville, California. 01/16/2020 Family

    “Family Vacation 1/2020”

    Excellent facility with great food and pleasant staff. Royal level check in was extremely slow.Nightly shows were very entertaining. The pools were well-kept. Los Olivos and Tokyo were particularly outstanding.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also apologize for the inconvenience at the Royal Level, you can be sure that your comments will be taken into account. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, Laura Ramos / General Manager

    Round Indicators
    mikegE458NT Los Angeles, California. 01/15/2020 Couples

    “Construction be ware....”

    The building noise was annoying and staff were unable to relocate us. WE tried for late checkout 2pm do to later flight departure and were told NO. I have never had this happen. Turns out the cleaning staff didnt get to our room till after 3pm. Poor coordination with cleaning team and front desk. The Concierge was always buried, understaffed and booking dinner reservations was annoying to wait in line.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Nelly Sánchez / General Manager

    Round Indicators
    fctdonnell Kitchener, Canada. 01/15/2020 Couples

    “Our Mexican Holiday”

    We had a great week at the Occidental. Resort was very clean, beautiful gardens, staff very helpful and attentive. Beach was great water was warm. Nice waves to play in. Food was good, something for everybody. Good service in the rooms. We really enjoyed sitting at the lobby bar every evening playing cards and listened to the live music performers, watched some sports. Paradise Mall across the street was handy good place to buy snacks/needs at the grocery store. We went to McDonalds one night for dinner, Big Macs were better than the ones at home! Nice marina (at the mall) to walk and look at boats. Cabs to go into Puerto Vallarta were good value. We really had no complaints at all. Special thanks to Erik the beach bartender, he really looked after us, PeeWee pool bartender was great too. It was great to talk to Hector the Life Guard every day as we sat near his tower.We would definitely go back!!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

    Round Indicators
    88meghan 01/13/2020 Couples

    “Fantasic! Would recommend to family and friends”

    We did our first Mexico vacation to this resort. It was fantastic! The service was wonderful and there was extra caretaking by all staff to make sure the experience was enjoyable. The pool was great and made better by our bartenders Agustin and Julio (who were always friendly, on top of the service and never made us wait more than a minute for our beverages). Overall a safe bet for traveling to Mexico - the pool and staterooms were modern and luxurious. And the food choices were well beyond my expectations. Would 100% come back!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Meghan, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our staterooms Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 16 2020
    • Bonney Lake, Washington
    • Couples

    lcprsmp

    “Our first time in Nuevo Vallarta!”


    We loved the Occidental Nuevo Vallarta! Perfect location! Great, private beach! Ample activities and food options. The room was a great size with plenty of storage for our 5 night stay. Loved the bike tour, water aerobics and yoga on the beach! A few smokers (yuck!) but quiet, relaxing with just the perfect amount of entertainment! Staff was very attentive! We will definitely be back! **Booked zip lining adventure through a beach seller with Los Veranos Canopy Tours - well worth it! Such a great time in the hills, great food at reasonable prices, water slide into the (very cold!) river, and you get to hold and feed the tiny monkeys! The employees were all very high energy, helpful, encouraging and knowledgeable!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Mrs. Jensen, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Once more we thank you for sharing your experience with us and look forward to serving you again soon in a second visit. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 16 2020
    • Marysville, California
    • Family

    Edgewatercruiser

    “Family Vacation 1/2020”


    Excellent facility with great food and pleasant staff. Royal level check in was extremely slow.Nightly shows were very entertaining. The pools were well-kept. Los Olivos and Tokyo were particularly outstanding.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear guest, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also apologize for the inconvenience at the Royal Level, you can be sure that your comments will be taken into account. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 15 2020
    • Los Angeles, California
    • Couples

    mikegE458NT

    “Construction be ware....”


    The building noise was annoying and staff were unable to relocate us. WE tried for late checkout 2pm do to later flight departure and were told NO. I have never had this happen. Turns out the cleaning staff didnt get to our room till after 3pm. Poor coordination with cleaning team and front desk. The Concierge was always buried, understaffed and booking dinner reservations was annoying to wait in line.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 15 2020
    • Kitchener, Canada
    • Couples

    fctdonnell

    “Our Mexican Holiday”


    We had a great week at the Occidental. Resort was very clean, beautiful gardens, staff very helpful and attentive. Beach was great water was warm. Nice waves to play in. Food was good, something for everybody. Good service in the rooms. We really enjoyed sitting at the lobby bar every evening playing cards and listened to the live music performers, watched some sports. Paradise Mall across the street was handy good place to buy snacks/needs at the grocery store. We went to McDonalds one night for dinner, Big Macs were better than the ones at home! Nice marina (at the mall) to walk and look at boats. Cabs to go into Puerto Vallarta were good value. We really had no complaints at all. Special thanks to Erik the beach bartender, he really looked after us, PeeWee pool bartender was great too. It was great to talk to Hector the Life Guard every day as we sat near his tower.We would definitely go back!!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 13 2020
    • Couples

    88meghan

    “Fantasic! Would recommend to family and friends”


    We did our first Mexico vacation to this resort. It was fantastic! The service was wonderful and there was extra caretaking by all staff to make sure the experience was enjoyable. The pool was great and made better by our bartenders Agustin and Julio (who were always friendly, on top of the service and never made us wait more than a minute for our beverages). Overall a safe bet for traveling to Mexico - the pool and staterooms were modern and luxurious. And the food choices were well beyond my expectations. Would 100% come back!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Meghan, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our staterooms Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez / General Manager

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