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Habitación del hotel Occidental Nuevo Vallarta Resort
;
map

Map and location

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5927 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

3280

Very good

28% Complete

1696

Average

8% Complete

530

Poor

3% Complete

233

Very poor

3% Complete

188

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    Round Indicators
    mikegE458NT Los Angeles, California. 01/15/2020 Couples

    “Construction be ware....”

    The building noise was annoying and staff were unable to relocate us. WE tried for late checkout 2pm do to later flight departure and were told NO. I have never had this happen. Turns out the cleaning staff didnt get to our room till after 3pm. Poor coordination with cleaning team and front desk. The Concierge was always buried, understaffed and booking dinner reservations was annoying to wait in line.
    Round Indicators
    fctdonnell Kitchener, Canada. 01/15/2020 Couples

    “Our Mexican Holiday”

    We had a great week at the Occidental. Resort was very clean, beautiful gardens, staff very helpful and attentive. Beach was great water was warm. Nice waves to play in. Food was good, something for everybody. Good service in the rooms. We really enjoyed sitting at the lobby bar every evening playing cards and listened to the live music performers, watched some sports. Paradise Mall across the street was handy good place to buy snacks/needs at the grocery store. We went to McDonalds one night for dinner, Big Macs were better than the ones at home! Nice marina (at the mall) to walk and look at boats. Cabs to go into Puerto Vallarta were good value. We really had no complaints at all. Special thanks to Erik the beach bartender, he really looked after us, PeeWee pool bartender was great too. It was great to talk to Hector the Life Guard every day as we sat near his tower.We would definitely go back!!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

    Round Indicators
    88meghan 01/13/2020 Couples

    “Fantasic! Would recommend to family and friends”

    We did our first Mexico vacation to this resort. It was fantastic! The service was wonderful and there was extra caretaking by all staff to make sure the experience was enjoyable. The pool was great and made better by our bartenders Agustin and Julio (who were always friendly, on top of the service and never made us wait more than a minute for our beverages). Overall a safe bet for traveling to Mexico - the pool and staterooms were modern and luxurious. And the food choices were well beyond my expectations. Would 100% come back!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Meghan, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our staterooms Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez / General Manager

    Round Indicators
    refstanton 01/13/2020 Family

    “Amazing Stay”

    We enjoyed an amazing week at the Occidental Nuevo Vallarta for our multi-family vacation including young adults to grandparents. Their customer service is superb!! We were safe and well attended to! Special thanks to Andres, Jesus, & William for making our stay extraordinary with booking excursions, transportation, fantastic meals, and a fun entertainment crew. Oceanside setting was amazing, relaxing, and beautiful! We will definitely return. 5 stars!!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Stan, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nelly Sánchez / General Manager

    Round Indicators
    Tracey W Chatham, Canada. 01/12/2020 Couples

    “Luis Robles extrordinary service.”

    I had made a drink request that was not in the regular menu. Luis went above and beyond, he brought samples till we had something to make my day. That is great service. Appreciated him taking the time.

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Tracey, Thank you for reviewing your recent stay in our Occidental Nuevo Vallarta. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to Luis Robles. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 15 2020
    • Los Angeles, California
    • Couples

    mikegE458NT

    “Construction be ware....”


    The building noise was annoying and staff were unable to relocate us. WE tried for late checkout 2pm do to later flight departure and were told NO. I have never had this happen. Turns out the cleaning staff didnt get to our room till after 3pm. Poor coordination with cleaning team and front desk. The Concierge was always buried, understaffed and booking dinner reservations was annoying to wait in line.


    EVALUATION

    Round Indicators

    • january 15 2020
    • Kitchener, Canada
    • Couples

    fctdonnell

    “Our Mexican Holiday”


    We had a great week at the Occidental. Resort was very clean, beautiful gardens, staff very helpful and attentive. Beach was great water was warm. Nice waves to play in. Food was good, something for everybody. Good service in the rooms. We really enjoyed sitting at the lobby bar every evening playing cards and listened to the live music performers, watched some sports. Paradise Mall across the street was handy good place to buy snacks/needs at the grocery store. We went to McDonalds one night for dinner, Big Macs were better than the ones at home! Nice marina (at the mall) to walk and look at boats. Cabs to go into Puerto Vallarta were good value. We really had no complaints at all. Special thanks to Erik the beach bartender, he really looked after us, PeeWee pool bartender was great too. It was great to talk to Hector the Life Guard every day as we sat near his tower.We would definitely go back!!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Nuevo Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 13 2020
    • Couples

    88meghan

    “Fantasic! Would recommend to family and friends”


    We did our first Mexico vacation to this resort. It was fantastic! The service was wonderful and there was extra caretaking by all staff to make sure the experience was enjoyable. The pool was great and made better by our bartenders Agustin and Julio (who were always friendly, on top of the service and never made us wait more than a minute for our beverages). Overall a safe bet for traveling to Mexico - the pool and staterooms were modern and luxurious. And the food choices were well beyond my expectations. Would 100% come back!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Meghan, Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our staterooms Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 13 2020
    • Family

    refstanton

    “Amazing Stay”


    We enjoyed an amazing week at the Occidental Nuevo Vallarta for our multi-family vacation including young adults to grandparents. Their customer service is superb!! We were safe and well attended to! Special thanks to Andres, Jesus, & William for making our stay extraordinary with booking excursions, transportation, fantastic meals, and a fun entertainment crew. Oceanside setting was amazing, relaxing, and beautiful! We will definitely return. 5 stars!!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Stan, Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nelly Sánchez / General Manager

    EVALUATION

    Round Indicators

    • january 12 2020
    • Chatham, Canada
    • Couples

    Tracey W

    “Luis Robles extrordinary service.”


    I had made a drink request that was not in the regular menu. Luis went above and beyond, he brought samples till we had something to make my day. That is great service. Appreciated him taking the time.


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Tracey, Thank you for reviewing your recent stay in our Occidental Nuevo Vallarta. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to Luis Robles. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Nelly Sánchez / General Manager

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