Habitación del hotel Occidental Nuevo Vallarta Resort
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

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Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3816 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

1944

Very good

32% Complete

1227

Average

9% Complete

381

Poor

3% Complete

151

Very poor

2% Complete

113

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    Round Indicators
    drl0zan0 Premont, Texas. 07/17/2018 Family

    “Excellente”

    everything was perfect, every employee was nice from the bar to the food , we really enjoy, thank you ,we like the shows very professional the actors, the nice place to relax with life music like violin and next day the Trompet every details was very nice my brother have problems swimming back from the beach. he was almost drown than to life guard and one of the recreation team. We enjoy and like it very much
    Round Indicators
    Dzanh_Milpitas Milpitas. 07/15/2018 Family

    “Not good compare to other branch”

    Hi 1. I was in many all inclusive hotels We usually flight late. After checkout, we can stay in the hotels for awhile in others and using the hotel facilities. But, this hotel, you check out and done. You must go. 2. Restaurants: you must do reservations as soon as u come to the hotel. Otherwise, only Mexican food available. Besides, the restaurant is full quick and small. So, all you have: few Mexican food. I don’t want to come back this hotel any more. Thanks Dzanh
    Round Indicators
    Caitlin V 07/15/2018

    “Special occasion ruined”

    This place was so bad I ended up crying and we left early. Worst experience I've ever had at any hotel and we travel a ton so that's saying something. My husband and I live in PV, we booked the weekend here for a special occasion to hang by the pool and enjoy the beach. I'll start with the basics before getting to my check-out nightmare. Check in is like getting a mortgage. Why does it take so long? Only 2 people on the main floor available to check in (it's not like they can add more, there are only 2 computer stations). We purchased the "royal level" and have a separate check in on the 7th floor, but that is only one person and takes equally as long. This is low season too, I cannot imagine high season. Once we sat down to check in, it took forever, which explains the long wait. Then our room wasn’t ready (it was after 3) More waiting! Room was ok. I don’t think it was the “luxury room” we booked (we were on the 5th floor) they put us in whatever was ready. Bath gel dispenser was broken and laying on the shower floor when we arrived. Shower head wouldn’t stay upright. TV remote didn’t work. A/C worked well. (Yay!) No adult pool as advertised. Royal Level private pool had more kids in it than the main pool. Jumping off the sides, throwing balls, absolutely obnoxious. Concierge said "oh I guess we don't have the adult pool anymore.." Fine for families but if you’re looking for any quiet or a place to hang out and not get pool water in your glass, this isn’t it. Annoying policy: you cannot order food outside of the restaurants. No snacks on the beach or by the pool, no appetizers in the bar. Nothing. You have to change out of your beachwear and go to a restaurant. Ok fine, we tried to make a reservation (required) for the Royal Level restaurant. They wouldn't allow us to dine there because my H had on dress shorts and not long pants. It's 100 degrees, men were dining in their jeans which yes, are long pants I guess, but my H's shorts were dressier, and he had a collared shirt and closed shoes. Also, this isn't a fancy place! Not by far! None of the restaurants would let us in, except the buffet, which we weren't interested in since it was a special occasion and we had it for lunch. We watched and listened to a couple (dressed in beach shorts!!!!) order food from the Royal Level restaurant menu (NOT the room service menu) and ask for room service delivery which was granted. Ok fine, let's do that since they won't let us in. NOPE. We tried that they refused!! After doing it for another couple! It did seem like the couple who were allowed to do it knew the bartender personally, but it would have been an easy compromise. Anyway.. It's now 10pm and we are starving, I'm crying because this day was supposed to be special and it sucked and was a huge waste of money, and now we’re being refused service. So since we can't get food in this place we decide to try and salvage our night and go to our favorite restaurant, La Vaca. It's a 25 minute drive and over halfway back to our house, so we decide to just leave the hotel and go home after dinner at La Vaca. We had an abysmal day at this resort and just wanted to go home. There was no reason to stay til morning. I called an Uber and approached the front desk to notify them of the check out and hand in our bracelets. The young woman said "you want to check out? I have to call someone." Umm, ok. So I waited. As she is on the phone she said "you can't check out until tomorrow." LOL k. Her male colleague comes over and says the same thing. "You can't check out until tomorrow." Excuse me, this is not a prison. I spoke to him briefly and he kept arguing, so I said you can't keep me here, and walked towards my Uber. He stops me and says you have to check out with the concierge on the 7th floor and file a report about why you're leaving. No! I don't want to talk about this anymore. Plus, the concierge on the 7th floor was SO unhelpful and rude about our "dinner" issues and I really didn't want to talk to her anymore. So I said I'm not interested in filing a report and we get in my Uber. They stop my Uber from leaving and call security!! What the heck? Again with this "you can't leave" nonsense! They wouldn't open the gate to let us out, we were trapped. I started to dial police when the same guy from above said if you sign something, you can go. He produces a form that says I'm leaving due to circumstances beyond my control. I signed it, and I left. Why the drama? Why not produce that form from the moment I wanted to leave? Why keep telling me we HAD to stay until tomorrow? A fitting end to a terrible day. Definitely book a stay here if you want to be told "no you can't do that" to literally everything you want to do after spending $300+ a night. No you can't order food, no you can't dine here, no you can't eat your own food on the beach (since they don't serve any) and then of course, NO YOU CAN'T LEAVE. I’m so furious a special occasion was ruined and money wasted, and I will never stay at any Barcelo property. We hardly used any of our all inclusive - only some fruit and salad at the buffet and a drink by the pool, didn’t even sleep in the bed since we had to leave to get food. A ridiculous waste of money.
    Round Indicators
    Juan A 07/13/2018

    “Vacation 4 days ”

    First I have to start with the staff is very good here .. they have show every day at 9pm need to go see them Esmeralda does a amazing job ... make sure check dress code for the two restaurants we had the Italian wow have the said best. The Tokyo restaurant very good all can eat sushi .

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Juan, We thank you very much for your kind comments and also thank you for choosing Occidental Nuevo Vallarta that make us feel very special and motivate us to continue improving to leave a positive mark on each and every one of our customers. I am delighted to know about the great time you had in our lovely hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate Esmeralda on your behalf for her contribution to your wellbeing whilst staying among us. It would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    310hugo310 Los Angeles, California. 07/12/2018 Family

    “We just love this hotel”

    I am very satisfied with this hotel, the service of all the staff: reception, security, maintenance, restaurants, bartenders, etc. We had a bad moment when my brother had problems when he was swimming a little inside the sea, due to the bad behavior of the water, the lifeguard Octavio Antolin, immediately ran to help him, I also ran to ask for help to the bartender then they immediately responded, Marco Rincon who is the entertainer of the hotel, was the other person who help Octavio and my brother get out of the water. We are very thankful for their immediate help. For sure, WE'LL BE BACK SOON !! Thank you Jocelyn and the other two receptionists at First Club!

    EVALUATION

    Round Indicators

    • july 17 2018
    • Premont, Texas
    • Family

    drl0zan0

    “Excellente”


    everything was perfect, every employee was nice from the bar to the food , we really enjoy, thank you ,we like the shows very professional the actors, the nice place to relax with life music like violin and next day the Trompet every details was very nice my brother have problems swimming back from the beach. he was almost drown than to life guard and one of the recreation team. We enjoy and like it very much


    EVALUATION

    Round Indicators

    • july 15 2018
    • Milpitas
    • Family

    Dzanh_Milpitas

    “Not good compare to other branch”


    Hi 1. I was in many all inclusive hotels We usually flight late. After checkout, we can stay in the hotels for awhile in others and using the hotel facilities. But, this hotel, you check out and done. You must go. 2. Restaurants: you must do reservations as soon as u come to the hotel. Otherwise, only Mexican food available. Besides, the restaurant is full quick and small. So, all you have: few Mexican food. I don’t want to come back this hotel any more. Thanks Dzanh


    EVALUATION

    Round Indicators

    • july 15 2018

    Caitlin V

    “Special occasion ruined”


    This place was so bad I ended up crying and we left early. Worst experience I've ever had at any hotel and we travel a ton so that's saying something. My husband and I live in PV, we booked the weekend here for a special occasion to hang by the pool and enjoy the beach. I'll start with the basics before getting to my check-out nightmare. Check in is like getting a mortgage. Why does it take so long? Only 2 people on the main floor available to check in (it's not like they can add more, there are only 2 computer stations). We purchased the "royal level" and have a separate check in on the 7th floor, but that is only one person and takes equally as long. This is low season too, I cannot imagine high season. Once we sat down to check in, it took forever, which explains the long wait. Then our room wasn’t ready (it was after 3) More waiting! Room was ok. I don’t think it was the “luxury room” we booked (we were on the 5th floor) they put us in whatever was ready. Bath gel dispenser was broken and laying on the shower floor when we arrived. Shower head wouldn’t stay upright. TV remote didn’t work. A/C worked well. (Yay!) No adult pool as advertised. Royal Level private pool had more kids in it than the main pool. Jumping off the sides, throwing balls, absolutely obnoxious. Concierge said "oh I guess we don't have the adult pool anymore.." Fine for families but if you’re looking for any quiet or a place to hang out and not get pool water in your glass, this isn’t it. Annoying policy: you cannot order food outside of the restaurants. No snacks on the beach or by the pool, no appetizers in the bar. Nothing. You have to change out of your beachwear and go to a restaurant. Ok fine, we tried to make a reservation (required) for the Royal Level restaurant. They wouldn't allow us to dine there because my H had on dress shorts and not long pants. It's 100 degrees, men were dining in their jeans which yes, are long pants I guess, but my H's shorts were dressier, and he had a collared shirt and closed shoes. Also, this isn't a fancy place! Not by far! None of the restaurants would let us in, except the buffet, which we weren't interested in since it was a special occasion and we had it for lunch. We watched and listened to a couple (dressed in beach shorts!!!!) order food from the Royal Level restaurant menu (NOT the room service menu) and ask for room service delivery which was granted. Ok fine, let's do that since they won't let us in. NOPE. We tried that they refused!! After doing it for another couple! It did seem like the couple who were allowed to do it knew the bartender personally, but it would have been an easy compromise. Anyway.. It's now 10pm and we are starving, I'm crying because this day was supposed to be special and it sucked and was a huge waste of money, and now we’re being refused service. So since we can't get food in this place we decide to try and salvage our night and go to our favorite restaurant, La Vaca. It's a 25 minute drive and over halfway back to our house, so we decide to just leave the hotel and go home after dinner at La Vaca. We had an abysmal day at this resort and just wanted to go home. There was no reason to stay til morning. I called an Uber and approached the front desk to notify them of the check out and hand in our bracelets. The young woman said "you want to check out? I have to call someone." Umm, ok. So I waited. As she is on the phone she said "you can't check out until tomorrow." LOL k. Her male colleague comes over and says the same thing. "You can't check out until tomorrow." Excuse me, this is not a prison. I spoke to him briefly and he kept arguing, so I said you can't keep me here, and walked towards my Uber. He stops me and says you have to check out with the concierge on the 7th floor and file a report about why you're leaving. No! I don't want to talk about this anymore. Plus, the concierge on the 7th floor was SO unhelpful and rude about our "dinner" issues and I really didn't want to talk to her anymore. So I said I'm not interested in filing a report and we get in my Uber. They stop my Uber from leaving and call security!! What the heck? Again with this "you can't leave" nonsense! They wouldn't open the gate to let us out, we were trapped. I started to dial police when the same guy from above said if you sign something, you can go. He produces a form that says I'm leaving due to circumstances beyond my control. I signed it, and I left. Why the drama? Why not produce that form from the moment I wanted to leave? Why keep telling me we HAD to stay until tomorrow? A fitting end to a terrible day. Definitely book a stay here if you want to be told "no you can't do that" to literally everything you want to do after spending $300+ a night. No you can't order food, no you can't dine here, no you can't eat your own food on the beach (since they don't serve any) and then of course, NO YOU CAN'T LEAVE. I’m so furious a special occasion was ruined and money wasted, and I will never stay at any Barcelo property. We hardly used any of our all inclusive - only some fruit and salad at the buffet and a drink by the pool, didn’t even sleep in the bed since we had to leave to get food. A ridiculous waste of money.


    EVALUATION

    Round Indicators

    • july 13 2018

    Juan A

    “Vacation 4 days ”


    First I have to start with the staff is very good here .. they have show every day at 9pm need to go see them Esmeralda does a amazing job ... make sure check dress code for the two restaurants we had the Italian wow have the said best. The Tokyo restaurant very good all can eat sushi .


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Juan, We thank you very much for your kind comments and also thank you for choosing Occidental Nuevo Vallarta that make us feel very special and motivate us to continue improving to leave a positive mark on each and every one of our customers. I am delighted to know about the great time you had in our lovely hotel. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate Esmeralda on your behalf for her contribution to your wellbeing whilst staying among us. It would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 12 2018
    • Los Angeles, California
    • Family

    310hugo310

    “We just love this hotel”


    I am very satisfied with this hotel, the service of all the staff: reception, security, maintenance, restaurants, bartenders, etc. We had a bad moment when my brother had problems when he was swimming a little inside the sea, due to the bad behavior of the water, the lifeguard Octavio Antolin, immediately ran to help him, I also ran to ask for help to the bartender then they immediately responded, Marco Rincon who is the entertainer of the hotel, was the other person who help Octavio and my brother get out of the water. We are very thankful for their immediate help. For sure, WE'LL BE BACK SOON !! Thank you Jocelyn and the other two receptionists at First Club!


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