Barceló Jandía Club Premium  Hotel Pool
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Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

1 km Jandía Golf

400 m Jandía beach

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Guest reviews.

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Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1476 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

886

Very good

25% Complete

376

Average

9% Complete

139

Poor

3% Complete

48

Very poor

1% Complete

27

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    Round Indicators
    adamson82002 northern ireland. 10/09/2018 Solo travel

    “OCCIDENTAL JANDIA PLAYA ROYAL LEVEL”

    After a 2 hour transfer (€100 taxi fare) you arrive in the south of the island at Occidental Jandia Playa Hotel. I stayed in the Royal Level – adults only but families can stay in the reminder of the hotel. If you are fully inclusive you get a bracelet to wear. Check-in is quick and easy and you have a free safe in your room and beach towels which can be changed as often as you wish. I stayed in the rooms 101-119 behind reception but there is also a part of the Royal level in a wing of its own and all the rooms over look the sea. Royal level is part of the main hotel it gives you extra facilities. This part of the hotel can be entered using your door card. All the swimming pools, restaurants, bars etc are available to you in the rest of the bigger hotel. I had a balcony with 2 sun loungers, table and 2 chairs, my own outside shower which leads out on to a sun terrace with hut tub, sun loungers, pool, bar and snack facilities. You can spend your time on your own balcony or walk on to the terrace enjoy drinks and snacks in the bar. You can also use your room card to gain access to the other part of the Royal level which has 2 pools and restaurants for breakfast lunch, evening meal, and pool bar. If you wish you can enjoy all the features of the rest of the hotel, spa, pizza and snack bars, bars, and restaurants. The best of both worlds. There is a bar in the lobby for everyone and you can enjoy a coffee from 9am in the morning. There is a ATM machine behind reception and a room for the doctor to use during their daily visits. There is water with orange or lemons available in reception and apples to eat. In the lobby is a large electronic screen which can give you the weather and what the entertainment is on in the hotel and information about the island.
    Round Indicators
    Jonnyward72 10/08/2018 Couples

    “Underwhelming”

    Not as good as barcelo's we have stayed at before. Quite tired decor for the standard you expect from the brand and the price you pay. Royal level may have applied in 1985. We ended up checking out early and paying for another hotel.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. And we are reallysorry that you checking out earlier. We have read your comments on the hotel and we sincerely regret your disappointment on the layout and decor of our facilities and we would like to encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. . Kind Regards, Guest Experience Manager Occidental Jandia Royal Level****

    Round Indicators
    Neil G 10/02/2018 Couples

    “Second class citizen holiday!”

    We arrived at this hotel having paid all inclusive, this concept seems to have escaped them a bit as you have to pay extra for 1) pool towels 2) room safe etc. But some how the hotel managed to make us feel like a second class citizens. The good points. I emailed the hotel before hand asking for my requests. All of which i got. The food in the restaurant is very good with a massive choice. The hotel over all is good but it escapes me how it managers to retain a 4 star rating as some of the public areas are very tired. some of them boardering on unsafe or dangerous, like the wooden bridge to the pool bar is a bit wobbley underfoot. And alot of the public paths have broken tiles and missing stones. This is a trip hazzard and i have seen two old lady's fall already and have only been here three days. The bad points are 1) This hotel is set on a very steep hill. 2) The photos online, give the impression that the hotel is on the beach! What is not shown is, infront is a shopping centre and a road. Then the green area on the photo is a nature reserve. So you have to walk round. Or take the bus from reception. 3) The royal level idea shows you what you could have had but as second class minims you are not possibly permitted to use that. 4) The damage in our room on arrival 9219 was quite alot, too much to list but the main thing was the floor as i cut my foot on this the first night!
    Round Indicators
    Trevor B Gloucester, United Kingdom. 09/26/2018 Couples

    “Another relaxing stay”

    Our stay in September 2018 was as great as our one in February 2017. Our contact at the hotel (Marrianne) did all she could to ensure that we had the room we requested and on our arrival at 10:30pm there was a meal waiting for us in the room. The room was (to be honest) a little tired but it was clean and comfortable and was arranged for a cleaning time slot so that we knew when our room was fully available. There was also a turn down service which was free,As per our last visit the food and drinks were above the norm and service from Cordelia was beyond kind.We stayed on the terrace level and because neither of us are swimmers used the facilities there all of the time. There were always plenty of sunbeds and the decking was cleaned every day. The jacuzzi however was not functioning fully and needs some serious maintenance or replacing.The hotel out time of mid day on the day of departure was a small problem as our coach pick up was not until 5:50pm. This was however sorted out extremely satisfactorily by the lovely Marianna. Looking at booking again for early 2019
    Round Indicators
    oliviatame 09/12/2018 Couples

    “Lovely holiday destination!! :)”

    The hotel was very clean, and tidy. The staff were very friendly and multi lingual. Everyone said hello to you in the morning and evening. Pool facilities are very good with good entertainment also. Relaxing environment despite families around. We had a fabulous rep called Brian Jones from Thomas Cook he was brilliant, so friendly and goes above and beyond!! He’s very down to earth and helpful. He sorted anything out we needed. I would recommend booking through Thomas Cook because Brian made our holiday great. Thank you Brian!! :)

    EVALUATION

    Round Indicators

    • october 9 2018
    • northern ireland
    • Solo travel

    adamson82002

    “OCCIDENTAL JANDIA PLAYA ROYAL LEVEL”


    After a 2 hour transfer (€100 taxi fare) you arrive in the south of the island at Occidental Jandia Playa Hotel. I stayed in the Royal Level – adults only but families can stay in the reminder of the hotel. If you are fully inclusive you get a bracelet to wear. Check-in is quick and easy and you have a free safe in your room and beach towels which can be changed as often as you wish. I stayed in the rooms 101-119 behind reception but there is also a part of the Royal level in a wing of its own and all the rooms over look the sea. Royal level is part of the main hotel it gives you extra facilities. This part of the hotel can be entered using your door card. All the swimming pools, restaurants, bars etc are available to you in the rest of the bigger hotel. I had a balcony with 2 sun loungers, table and 2 chairs, my own outside shower which leads out on to a sun terrace with hut tub, sun loungers, pool, bar and snack facilities. You can spend your time on your own balcony or walk on to the terrace enjoy drinks and snacks in the bar. You can also use your room card to gain access to the other part of the Royal level which has 2 pools and restaurants for breakfast lunch, evening meal, and pool bar. If you wish you can enjoy all the features of the rest of the hotel, spa, pizza and snack bars, bars, and restaurants. The best of both worlds. There is a bar in the lobby for everyone and you can enjoy a coffee from 9am in the morning. There is a ATM machine behind reception and a room for the doctor to use during their daily visits. There is water with orange or lemons available in reception and apples to eat. In the lobby is a large electronic screen which can give you the weather and what the entertainment is on in the hotel and information about the island.


    EVALUATION

    Round Indicators

    • october 8 2018
    • Couples

    Jonnyward72

    “Underwhelming”


    Not as good as barcelo's we have stayed at before. Quite tired decor for the standard you expect from the brand and the price you pay. Royal level may have applied in 1985. We ended up checking out early and paying for another hotel.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. And we are reallysorry that you checking out earlier. We have read your comments on the hotel and we sincerely regret your disappointment on the layout and decor of our facilities and we would like to encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. . Kind Regards, Guest Experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • october 2 2018
    • Couples

    Neil G

    “Second class citizen holiday!”


    We arrived at this hotel having paid all inclusive, this concept seems to have escaped them a bit as you have to pay extra for 1) pool towels 2) room safe etc. But some how the hotel managed to make us feel like a second class citizens. The good points. I emailed the hotel before hand asking for my requests. All of which i got. The food in the restaurant is very good with a massive choice. The hotel over all is good but it escapes me how it managers to retain a 4 star rating as some of the public areas are very tired. some of them boardering on unsafe or dangerous, like the wooden bridge to the pool bar is a bit wobbley underfoot. And alot of the public paths have broken tiles and missing stones. This is a trip hazzard and i have seen two old lady's fall already and have only been here three days. The bad points are 1) This hotel is set on a very steep hill. 2) The photos online, give the impression that the hotel is on the beach! What is not shown is, infront is a shopping centre and a road. Then the green area on the photo is a nature reserve. So you have to walk round. Or take the bus from reception. 3) The royal level idea shows you what you could have had but as second class minims you are not possibly permitted to use that. 4) The damage in our room on arrival 9219 was quite alot, too much to list but the main thing was the floor as i cut my foot on this the first night!


    EVALUATION

    Round Indicators

    • september 26 2018
    • Gloucester, United Kingdom
    • Couples

    Trevor B

    “Another relaxing stay”


    Our stay in September 2018 was as great as our one in February 2017. Our contact at the hotel (Marrianne) did all she could to ensure that we had the room we requested and on our arrival at 10:30pm there was a meal waiting for us in the room. The room was (to be honest) a little tired but it was clean and comfortable and was arranged for a cleaning time slot so that we knew when our room was fully available. There was also a turn down service which was free,As per our last visit the food and drinks were above the norm and service from Cordelia was beyond kind.We stayed on the terrace level and because neither of us are swimmers used the facilities there all of the time. There were always plenty of sunbeds and the decking was cleaned every day. The jacuzzi however was not functioning fully and needs some serious maintenance or replacing.The hotel out time of mid day on the day of departure was a small problem as our coach pick up was not until 5:50pm. This was however sorted out extremely satisfactorily by the lovely Marianna. Looking at booking again for early 2019


    EVALUATION

    Round Indicators

    • september 12 2018
    • Couples

    oliviatame

    “Lovely holiday destination!! :)”


    The hotel was very clean, and tidy. The staff were very friendly and multi lingual. Everyone said hello to you in the morning and evening. Pool facilities are very good with good entertainment also. Relaxing environment despite families around. We had a fabulous rep called Brian Jones from Thomas Cook he was brilliant, so friendly and goes above and beyond!! He’s very down to earth and helpful. He sorted anything out we needed. I would recommend booking through Thomas Cook because Brian made our holiday great. Thank you Brian!! :)


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