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Occidental Jandía Royal Level - Adults only

Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

1 km Jandía Golf

400 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1346 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

59% Complete

802

Very good

26% Complete

350

Average

9% Complete

127

Poor

3% Complete

42

Very poor

1% Complete

25

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    Round Indicators
    wendyhenry2018 Essex, United Kingdom. 06/18/2018 Couples

    “This is a fabulous hotel. You will not be disappointed. Especially if you stay in the Royal Level part of the Hotel”

    This is a lovely hotel. They is so much to praise. But in particular - the following- Staff are very attentive. We stayed in the Royal Level section of the hotel. Fabulous. Thank you so much for a lovely time. And fabulous stay. Nothing to much trouble. Loved the freshly squeezed Orange Juice at breakfast. Thank you.
    Round Indicators
    Rebecca C Cork. 06/17/2018 Couples

    “What a wonderful stay”

    Myself and my fiancee have been royal level guests here for the past week and we didn't want to leave! The staff have been amazing, particularly Mariana in reception and Miguel at the bar, he makes the best pina coladas! The pool area is spatious and quiet, and the buffet food is delicous with a good selection. We dined for dinner mostly at the a la carte restaurant reserved for royal members only and it was 5*. My only complaint being the portions were very large, and thats really not something to complain about! The drink selection is wide, with options for local or international brands. To get the proper seaview from the hotel, definitely request rooms on the second floor up where you can see the beautiful beach below. We absolutely loved our stay and will be going back there!
    Round Indicators
    40milly Broadstairs, United Kingdom. 06/05/2018 Couples

    “A mixed bag.”

    We booked a suite on an all inclusive basis and whilst the room was clean and spacious, sadly it was in need of TLC in some areas. The service staff in the restaurant were very good and attentive, regretfully the food was somewhat the same thing served in different ways on different days and in the case of hot food, lukewarm.On occasions during our stay our room was not cleaned, nor for that matter was the mini bar replenished. Like others have noted, although we reported this to the main reception,we found the staff to be totally indifferent and unhelpful. It is becoming a standard response from management these days to just say thanks for your comments and we look forward to you staying with us again, instead of dealing with the issues that customers raise.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Jandia Royal Level, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We are sorry to read that our buffet offer did not meet your expectations in terms of flavor; our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Moreover we are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area; nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. For these reason we want to apologize for not being able to make you feel supported when having an issue, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Guest Experience Manager Hotel Occidental Jandia Royal Level****

    Round Indicators
    quidproquo UK. 06/01/2018 Couples

    “Disappointing”

    There are good things about this hotel. The suite we had was very spacious and spotlessly clean. All the staff (except the reception staff - see later) are very friendly, helpful and polite. The resort is... well, there’s a great beach and some decent shops. But if you like a nice town square, where you can sit and watch the world go by, forget it. There are two lovely big televisions in our suite, but with scarcely an English language channel between them. Plenty of German, French and so on. Whilst I accept that you don’t come on holiday to watch tv, it’s have been nice to keep up with the headlines, and I do resent paying for a facility I can’t use. Also, there’s no pricing on the minibar- use it at your peril. They can’t even tell you what the prices are when you call reception. They just transfer you from one disinterested colleague to the next. Other guests have commented on the food and they’re right. The lunch and dinner offerings are exactly the same and the food kept on the hot plate is tepid or cold. I note that the management responded to a criticism of the pool temperature by referring to the requirement to keep temperatures below 27 degrees, in the interest of keeping bacterial populations down. No worries on that score- I’d say it’s about 14. But surely, there should be some concern about how long you keep your food out at room temperature? There is an a la carte restaurant. The staff are lovely and our meal on ‘Spanish Night’ was truly excellent. But not on Thai or Indian night. If you haven’t got, say, lemongrass, ginger or whatever in your kitchen, don’t cook Thai. Stick to what you’re good at. Also, it’s almost completely empty. Why not let the guests from outside the Royal level in? There’d be a bit more atmosphere... Possibly my biggest criticism is of the check in. The royal level reception is only staffed for a few hours a day, so if you have a late check in, you’re dealing with the main hotel’s reception staff. We arrived after 11.00pm after a long day’s travel. We asked if we could have some food and were told that it would be waiting for us in our room. We were given directions to the room (that’s right- directions. No one shows you or helps you with bags) but there was no food waiting. Back we went to reception. The gentlemen did explain that there should have been (agreed). We went to the bar and were assured that there would be food when we returned to our rooms. There wasn’t. At reception was a different member of staff, who invited us to help ourselves from the restaurant. Nobody had explained how the room key system worked at that point and we couldn’t get in. No question of room service (‘There’s only me and security in the hotel at this time’), but he did leave his post briefly to help us get in. I had a piece of melon and a cold canapé. But I honestly think that some staff would be quite ok with their guests going hungry, if it meant staying a minute later. We have mentioned this to the main and royal reception staff. They were polite enough to look concerned, but that was it. It’s not enough to have a staff meeting later and talk about lessons learned. What do you actually do to make things right with your guests whilst they’re still there? This has been our 30th wedding anniversary week (yes we did mention it, shameless as we are. The lady at reception didn’t even say ‘congratulations’.) but really, Knowing what we know now, we’d have preferred to spend it elsewhere, perhaps in a hotel that cares about this sort of thing. I do want to make an honourable exception in the case of the staff at the Club Bar Atlantico, who are very attentive and pleasant. Also, the hotel is spotlessly clean and, as the Royal Level seems to be half empty, there’s plenty of space round the pool. The maids do an excellent job, too. But the hotel needs to have a long, hard look at what it’s offering at this price. We’ve had all-inclusive Caribbean holidays with much more helpful staff, for less than this. We’re still at the hotel now, but will be home by the time this review is published. A shame, really. To sum up: It’s good, but not good enough for the price.

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Jandia Royal Level hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We sincerely regret reading that our location did not meet your expectations although it offers one of the most beautiful beach on the island, shops restaurant and bars all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes. We regret that our restaurant a la carte couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, we would like to inform you that the a-la-carte restaurant is an exclusive service for Royal Level customers, who reserve an adults-only area; offering the service to the clients of Occidental Jandia Playa entails also the access to children causing problems. Please receive also our most sincere apologies for not fulfilling your expectations regarding our gastronomy and food temperature. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Guest Experience Manager Hotel Occidental Jandia Royal Level****

    Round Indicators
    daveandsally86 05/31/2018 Couples

    “Excellent - we will return”

    We have just returned from a wonderful week long holiday. Everything about this place was great and it exceeded our expectations. We have returned home relaxed and rested. We will return! Well done to all staff at the Occidental Jandia Playa Royal Level!

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards Guest experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • june 18 2018
    • Essex, United Kingdom
    • Couples

    wendyhenry2018

    “This is a fabulous hotel. You will not be disappointed. Especially if you stay in the Royal Level part of the Hotel”


    This is a lovely hotel. They is so much to praise. But in particular - the following- Staff are very attentive. We stayed in the Royal Level section of the hotel. Fabulous. Thank you so much for a lovely time. And fabulous stay. Nothing to much trouble. Loved the freshly squeezed Orange Juice at breakfast. Thank you.


    EVALUATION

    Round Indicators

    • june 17 2018
    • Cork
    • Couples

    Rebecca C

    “What a wonderful stay”


    Myself and my fiancee have been royal level guests here for the past week and we didn't want to leave! The staff have been amazing, particularly Mariana in reception and Miguel at the bar, he makes the best pina coladas! The pool area is spatious and quiet, and the buffet food is delicous with a good selection. We dined for dinner mostly at the a la carte restaurant reserved for royal members only and it was 5*. My only complaint being the portions were very large, and thats really not something to complain about! The drink selection is wide, with options for local or international brands. To get the proper seaview from the hotel, definitely request rooms on the second floor up where you can see the beautiful beach below. We absolutely loved our stay and will be going back there!


    EVALUATION

    Round Indicators

    • june 5 2018
    • Broadstairs, United Kingdom
    • Couples

    40milly

    “A mixed bag.”


    We booked a suite on an all inclusive basis and whilst the room was clean and spacious, sadly it was in need of TLC in some areas. The service staff in the restaurant were very good and attentive, regretfully the food was somewhat the same thing served in different ways on different days and in the case of hot food, lukewarm.On occasions during our stay our room was not cleaned, nor for that matter was the mini bar replenished. Like others have noted, although we reported this to the main reception,we found the staff to be totally indifferent and unhelpful. It is becoming a standard response from management these days to just say thanks for your comments and we look forward to you staying with us again, instead of dealing with the issues that customers raise.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear guest, Although we sincerely regret your disappointment with your stay in our Occidental Jandia Royal Level, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We are sorry to read that our buffet offer did not meet your expectations in terms of flavor; our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Moreover we are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area; nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. For these reason we want to apologize for not being able to make you feel supported when having an issue, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Guest Experience Manager Hotel Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • june 1 2018
    • UK
    • Couples

    quidproquo

    “Disappointing”


    There are good things about this hotel. The suite we had was very spacious and spotlessly clean. All the staff (except the reception staff - see later) are very friendly, helpful and polite. The resort is... well, there’s a great beach and some decent shops. But if you like a nice town square, where you can sit and watch the world go by, forget it. There are two lovely big televisions in our suite, but with scarcely an English language channel between them. Plenty of German, French and so on. Whilst I accept that you don’t come on holiday to watch tv, it’s have been nice to keep up with the headlines, and I do resent paying for a facility I can’t use. Also, there’s no pricing on the minibar- use it at your peril. They can’t even tell you what the prices are when you call reception. They just transfer you from one disinterested colleague to the next. Other guests have commented on the food and they’re right. The lunch and dinner offerings are exactly the same and the food kept on the hot plate is tepid or cold. I note that the management responded to a criticism of the pool temperature by referring to the requirement to keep temperatures below 27 degrees, in the interest of keeping bacterial populations down. No worries on that score- I’d say it’s about 14. But surely, there should be some concern about how long you keep your food out at room temperature? There is an a la carte restaurant. The staff are lovely and our meal on ‘Spanish Night’ was truly excellent. But not on Thai or Indian night. If you haven’t got, say, lemongrass, ginger or whatever in your kitchen, don’t cook Thai. Stick to what you’re good at. Also, it’s almost completely empty. Why not let the guests from outside the Royal level in? There’d be a bit more atmosphere... Possibly my biggest criticism is of the check in. The royal level reception is only staffed for a few hours a day, so if you have a late check in, you’re dealing with the main hotel’s reception staff. We arrived after 11.00pm after a long day’s travel. We asked if we could have some food and were told that it would be waiting for us in our room. We were given directions to the room (that’s right- directions. No one shows you or helps you with bags) but there was no food waiting. Back we went to reception. The gentlemen did explain that there should have been (agreed). We went to the bar and were assured that there would be food when we returned to our rooms. There wasn’t. At reception was a different member of staff, who invited us to help ourselves from the restaurant. Nobody had explained how the room key system worked at that point and we couldn’t get in. No question of room service (‘There’s only me and security in the hotel at this time’), but he did leave his post briefly to help us get in. I had a piece of melon and a cold canapé. But I honestly think that some staff would be quite ok with their guests going hungry, if it meant staying a minute later. We have mentioned this to the main and royal reception staff. They were polite enough to look concerned, but that was it. It’s not enough to have a staff meeting later and talk about lessons learned. What do you actually do to make things right with your guests whilst they’re still there? This has been our 30th wedding anniversary week (yes we did mention it, shameless as we are. The lady at reception didn’t even say ‘congratulations’.) but really, Knowing what we know now, we’d have preferred to spend it elsewhere, perhaps in a hotel that cares about this sort of thing. I do want to make an honourable exception in the case of the staff at the Club Bar Atlantico, who are very attentive and pleasant. Also, the hotel is spotlessly clean and, as the Royal Level seems to be half empty, there’s plenty of space round the pool. The maids do an excellent job, too. But the hotel needs to have a long, hard look at what it’s offering at this price. We’ve had all-inclusive Caribbean holidays with much more helpful staff, for less than this. We’re still at the hotel now, but will be home by the time this review is published. A shame, really. To sum up: It’s good, but not good enough for the price.


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Jandia Royal Level hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We sincerely regret reading that our location did not meet your expectations although it offers one of the most beautiful beach on the island, shops restaurant and bars all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes. We regret that our restaurant a la carte couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. On the other hand, we would like to inform you that the a-la-carte restaurant is an exclusive service for Royal Level customers, who reserve an adults-only area; offering the service to the clients of Occidental Jandia Playa entails also the access to children causing problems. Please receive also our most sincere apologies for not fulfilling your expectations regarding our gastronomy and food temperature. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Our staff's service and kindness is one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Guest Experience Manager Hotel Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • may 31 2018
    • Couples

    daveandsally86

    “Excellent - we will return”


    We have just returned from a wonderful week long holiday. Everything about this place was great and it exceeded our expectations. We have returned home relaxed and rested. We will return! Well done to all staff at the Occidental Jandia Playa Royal Level!


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards Guest experience Manager Occidental Jandia Royal Level****

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