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Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura) , Islas Canarias   España  


Places of Interest

84 km Fuerteventura

1 km Jandía Golf

45 km Las Playitas Golf Course

400 m Jandía beach

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Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 1505 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

60% Complete

906

Very good

25% Complete

386

Average

9% Complete

138

Poor

3% Complete

48

Very poor

1% Complete

27

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    Round Indicators
    Mobile15740522120 Worthing, United Kingdom. 11/12/2018 Solo travel

    “Royal Level”

    I have just returned from a week, room 114, room was lovely with my own terrace consisting of table and 2 chairs, 2 sunloungers and an outdoor shower for cooling off. Full sun all day and 77f.On this terrace is a cocktail bar and plenty of sunlougers, Bali beds and a relax pool with tiled loungers built in. No loud music or noise(bliss)The A La Carte restaurant was divine, as was the royal level buffet restaurant, though this also had waiting staff for drinks. All the staff are helpful, friendly and ready with a smile and hello, no matter the time of day and are the stats of this dual hotel. The all inclusive package is impressive with international branded drinks and though I have never returned to a holiday destination, I will definitely return here.
    Round Indicators
    321vesas 11/07/2018 Couples

    “First three days gone, enjoying our stay!”

    We arrived on Sunday evening and there was no overcrowding at the royal level reception, just one couple before us. It took however some time before we got served, since (what we also noticed in our case) the lady in the reception gave quite a lot of advice where all restaurants and other services located. On the other hand this is excellent, but on the other hand it of course takes som time. Our room is good, you can see that it is not brand new, but it is clean and enjoyable. Only ”bad” thing is that on the balcony you can be seen from both neighbour balconies, since there is just a grid between the balconies from the level of your upper body. So, not much privacy there. For royal level guests you have a special pool area which is nice and you don’t have to hurry in the mornings to reserve sun beds, you will get one. You ger also service to the pool area without asking, water and juice. From the Club Bar Atlántico you get more drinks. We have all inclusive package which means that you get also coctails without additional cost. In the Atlántico Restaurant we get breakfast, lunch and dinner. The selection of food is perhaps not the biggest what we have seen, but very good quality and pieceful space. There is also a la carte restaurant, having special country themes for each evening, for the royal level customers, there you have to make a reservation before you go. You can do that also with a web based reservation system, but at least in our case when we reserved 7 p.m. time, it was moved to 7.30 p.m. without properly alerting us. You could see that in the system, but it was not a real alert. So we went half an hour too early and had to wait in the bar that 30 minutes. After that, the food and service was excellent. If you want to go to the beach, it is abt. half a kilometer from the hotel, easy to reach. For joggers there is also a deficated lane between the road and the beach. So, at the moment everything looks good, and most likely the remaining three days will go (too) fast 😊.
    Round Indicators
    Charlie C Peterborough, United Kingdom. 11/06/2018 Couples

    “FANTASTIC HOLIDAY.....AGAIN”

    This was our 5th visit to the 'Adults Only' area of the hotel, but our first since the re-branding to Occidental, we were a little wary that standards may have dropped with the change of name. How wrong we were. This place is now even better than our previous visits.There is a warm welcome from all staff and it is such a lovely, relaxed and peaceful atmosphere, perfect for unwinding and forgetting about the real world for a few days.They have introduced an afternoon 'room service' who bring round clean towels and toiletries if needed, bottles of water, etc. This is in addition to the normal daily cleaning service. And if you don't want anything they insist on giving you a couple of chocolates. If you are out when they knock on the door they check your bathroom and leave the chocolates anyway.Food in the Atlantico is of excellent quality all the time and quite varied, you really do have a problem if there is nothing available that you like. And if you do have a problem then talk to the staff and the chef will do something for you.My only complaint was that the Atlantico bar (next to the restaurant and pool) was not open in the evening after dinner, but this may have had something to do with the time of year (October) and/or weather.All staff were excellent (again) and they all gave the impression that they really enjoyed their work and their banter with the guests.I know that some people might not like the location, the whole hotel is built on quite a steep hill, and it's about a 15 minute walk to get on to the beach, but we love it. Once you walk through the main hotel grounds down to the back gate there are lifts to street level, here there is a small shopping center with a supermarket, gift shops and a couple of bars. Across the road there is a wide safe promenade that runs all the way down to Morro Jable and it's old seafront bars, a good walk of about 2 Km although it can get a bit hot in the summer - good excuse to check out the bars!The Wi-Fi leaves a lot to be desired, but, you are on holiday! Forget the emails, forget Faceache and Twitter, just relax and enjoy what you have paid for......good food, relaxing & peaceful surroundings with a cold mojito served by wonderful staff.WE WILL BE BACK
    Round Indicators
    Tracey R Leicester, England, United Kingdom. 11/05/2018 Couples

    “Nice”

    The staff and service were perfect. The food and cleanliness were excellent. However the walk to the spa was a long way down hill and a long way up hill after. The evening entertainment was lacking. There wasn’t any on the Friday night even though it was advertised. The only thing we could find on the Saturday. Night was a man playing keyboard but he was very good

    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Tracey, Thank you for reviewing your recent stay in our Occidental Jandia Royal Level Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level****

    Round Indicators
    carolinecD5600LF 11/05/2018 Couples

    “Excellent hotel”

    This was our fifth visit to this hotel, and we will be returning. We arrived late evening, checking in was smooth and quick, the room we had (053) was ready and very clean, very quiet and relaxing. As we had missed the evening meal, plated meals were delivered to our room, not entirely our choice of food after a long day but filled a gap till breakfast. Service in the Atlantico was excellent yet again, and whilst we were there there were 2 days of storms and heavy rain, giving leaks all around the hotel, all staff worked very hard through this period and always had a smile and a positive attitude. House keeping was very good, with an additional room service early evening providing clean towels, toiletries etc if required, leaving a couple of chocolates each evening too, this is a nice addition to the previous visits we have had. It was a shame that the Royal Level Terrace bar wasn't open all the time, but maybe this was due to number of clients at the hotel at the time. The view from the terrace is a good one of the beach but it does get very hot, maybe a shaded part of the terrace could be added, and then maybe more people would use the area. Thank you to the Green Room staff for making us feel very welcome, nothing is too much trouble. I celebrated a special birthday whist there and thank you to guest relations for the Cava and card on the day, I would definitely recommend this hotel to anyone.

    EVALUATION

    Round Indicators

    • november 12 2018
    • Worthing, United Kingdom
    • Solo travel

    Mobile15740522120

    “Royal Level”


    I have just returned from a week, room 114, room was lovely with my own terrace consisting of table and 2 chairs, 2 sunloungers and an outdoor shower for cooling off. Full sun all day and 77f.On this terrace is a cocktail bar and plenty of sunlougers, Bali beds and a relax pool with tiled loungers built in. No loud music or noise(bliss)The A La Carte restaurant was divine, as was the royal level buffet restaurant, though this also had waiting staff for drinks. All the staff are helpful, friendly and ready with a smile and hello, no matter the time of day and are the stats of this dual hotel. The all inclusive package is impressive with international branded drinks and though I have never returned to a holiday destination, I will definitely return here.


    EVALUATION

    Round Indicators

    • november 7 2018
    • Couples

    321vesas

    “First three days gone, enjoying our stay!”


    We arrived on Sunday evening and there was no overcrowding at the royal level reception, just one couple before us. It took however some time before we got served, since (what we also noticed in our case) the lady in the reception gave quite a lot of advice where all restaurants and other services located. On the other hand this is excellent, but on the other hand it of course takes som time. Our room is good, you can see that it is not brand new, but it is clean and enjoyable. Only ”bad” thing is that on the balcony you can be seen from both neighbour balconies, since there is just a grid between the balconies from the level of your upper body. So, not much privacy there. For royal level guests you have a special pool area which is nice and you don’t have to hurry in the mornings to reserve sun beds, you will get one. You ger also service to the pool area without asking, water and juice. From the Club Bar Atlántico you get more drinks. We have all inclusive package which means that you get also coctails without additional cost. In the Atlántico Restaurant we get breakfast, lunch and dinner. The selection of food is perhaps not the biggest what we have seen, but very good quality and pieceful space. There is also a la carte restaurant, having special country themes for each evening, for the royal level customers, there you have to make a reservation before you go. You can do that also with a web based reservation system, but at least in our case when we reserved 7 p.m. time, it was moved to 7.30 p.m. without properly alerting us. You could see that in the system, but it was not a real alert. So we went half an hour too early and had to wait in the bar that 30 minutes. After that, the food and service was excellent. If you want to go to the beach, it is abt. half a kilometer from the hotel, easy to reach. For joggers there is also a deficated lane between the road and the beach. So, at the moment everything looks good, and most likely the remaining three days will go (too) fast 😊.


    EVALUATION

    Round Indicators

    • november 6 2018
    • Peterborough, United Kingdom
    • Couples

    Charlie C

    “FANTASTIC HOLIDAY.....AGAIN”


    This was our 5th visit to the 'Adults Only' area of the hotel, but our first since the re-branding to Occidental, we were a little wary that standards may have dropped with the change of name. How wrong we were. This place is now even better than our previous visits.There is a warm welcome from all staff and it is such a lovely, relaxed and peaceful atmosphere, perfect for unwinding and forgetting about the real world for a few days.They have introduced an afternoon 'room service' who bring round clean towels and toiletries if needed, bottles of water, etc. This is in addition to the normal daily cleaning service. And if you don't want anything they insist on giving you a couple of chocolates. If you are out when they knock on the door they check your bathroom and leave the chocolates anyway.Food in the Atlantico is of excellent quality all the time and quite varied, you really do have a problem if there is nothing available that you like. And if you do have a problem then talk to the staff and the chef will do something for you.My only complaint was that the Atlantico bar (next to the restaurant and pool) was not open in the evening after dinner, but this may have had something to do with the time of year (October) and/or weather.All staff were excellent (again) and they all gave the impression that they really enjoyed their work and their banter with the guests.I know that some people might not like the location, the whole hotel is built on quite a steep hill, and it's about a 15 minute walk to get on to the beach, but we love it. Once you walk through the main hotel grounds down to the back gate there are lifts to street level, here there is a small shopping center with a supermarket, gift shops and a couple of bars. Across the road there is a wide safe promenade that runs all the way down to Morro Jable and it's old seafront bars, a good walk of about 2 Km although it can get a bit hot in the summer - good excuse to check out the bars!The Wi-Fi leaves a lot to be desired, but, you are on holiday! Forget the emails, forget Faceache and Twitter, just relax and enjoy what you have paid for......good food, relaxing & peaceful surroundings with a cold mojito served by wonderful staff.WE WILL BE BACK


    EVALUATION

    Round Indicators

    • november 5 2018
    • Leicester, England, United Kingdom
    • Couples

    Tracey R

    “Nice”


    The staff and service were perfect. The food and cleanliness were excellent. However the walk to the spa was a long way down hill and a long way up hill after. The evening entertainment was lacking. There wasn’t any on the Friday night even though it was advertised. The only thing we could find on the Saturday. Night was a man playing keyboard but he was very good


    Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Tracey, Thank you for reviewing your recent stay in our Occidental Jandia Royal Level Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Guest Experience Manager Occidental Jandia Royal Level****

    EVALUATION

    Round Indicators

    • november 5 2018
    • Couples

    carolinecD5600LF

    “Excellent hotel”


    This was our fifth visit to this hotel, and we will be returning. We arrived late evening, checking in was smooth and quick, the room we had (053) was ready and very clean, very quiet and relaxing. As we had missed the evening meal, plated meals were delivered to our room, not entirely our choice of food after a long day but filled a gap till breakfast. Service in the Atlantico was excellent yet again, and whilst we were there there were 2 days of storms and heavy rain, giving leaks all around the hotel, all staff worked very hard through this period and always had a smile and a positive attitude. House keeping was very good, with an additional room service early evening providing clean towels, toiletries etc if required, leaving a couple of chocolates each evening too, this is a nice addition to the previous visits we have had. It was a shame that the Royal Level Terrace bar wasn't open all the time, but maybe this was due to number of clients at the hotel at the time. The view from the terrace is a good one of the beach but it does get very hot, maybe a shaded part of the terrace could be added, and then maybe more people would use the area. Thank you to the Green Room staff for making us feel very welcome, nothing is too much trouble. I celebrated a special birthday whist there and thank you to guest relations for the Cava and card on the day, I would definitely recommend this hotel to anyone.


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