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Barceló Lanzarote Resort Hotel deluxe suite
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map

Map and location

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote) , Islas Canarias   España  


Places of Interest

15 km Lanzarote Airport

3 km Costa Teguise Golf Course

400 m Cala del Ancla beach

4.5 km Costa Teguise

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Mar

4.0/5 Round Indicators
| 8604 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

37% Complete

3231

Very good

35% Complete

3062

Average

17% Complete

1469

Poor

5% Complete

506

Very poor

3% Complete

336

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    Round Indicators
    641STUART Halifax, United Kingdom. 01/23/2020

    “Fantastic Hotel.”

    What a fantastic hotel friendly staff , good food plenty of choice and the hotel very clean and tidy. The hotel is about 30 minutes walk to Costa Teguise centre around the costal path or thier is a free bus from the hotel every hour . We have had a excellent holiday at the Occidental Mar .
    Round Indicators
    noreeny57 Greater London, United Kingdom. 01/22/2020

    “Lanzarote Sun”

    We received a good service at this hotel .The rooms were kept clean .Nice walks close to the sea.Staff were polite and very helpful. We had a lovely view over the swimming pools. The rooms would benefit from an update . The furniture is tired and chipped

    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
     Dear Noreen, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable.However, we very much appreciate your comments in order to improve the service. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

    Round Indicators
    johnswilliams Chester, England, United Kingdom. 01/20/2020 Friends getaway

    “Needs a refurb”

    Visited the hotel in January 2019and on returning this January found that the hotel needs some work, the lounge and a bar and the restaurant are looking a little tired. Our rooms could also be smarter. The restaurant was very cold as was the food . The animation team were mostly french and didn’t make much effort if you weren’t.

    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
     Dear Mr. Williams, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. They all work tirelessly every day to keep our guests entertained by preparing shows and activities by our international team, that appeal to our guests of all ages and nationalities which is quite a difficult task and they really are a valued asset of our hotel, we deeply regret reading that their efforts could not meet your expectations.   Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Sincerely, The Management

    Round Indicators
    Carol G Wrexham County, United Kingdom. 01/20/2020 Friends getaway

    “NOT 4 STAR HOTEL.”

    We booked in on 12 January. The rooms were particularly cold as the balconies were in the shade, and there wasn't heating. Our first request for a move was ignored, but on the second request, we were finally moved to much warmer rooms where the sun reached the balcony. The entertainment was poor, and biased towards the French holidaymakers. Lots of items in the restaurant weren't warm enough, and the Mediterranean Restaurant was disappointing.

    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
     Dear Carol, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We want to apologize for not being able to make you feel supported when having an issue with the first room allocated, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. However, we are glad to read that the alternative room was more comfortable and warm due to the location, and the change helped improve your stay. Concerning the animation, we have an international team working tirelessly every day to keep our guests entertained by preparing shows and activities that appeal to our guests of all ages and nationalities which is quite a difficult task and they really are a valued asset of our hotel, we deeply regret reading that their efforts could not meet your expectations. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, an having a more special and personal service at the Mediterráneo restaurant, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, The Management

    Round Indicators
    SJGGG 01/19/2020 Couples

    “Post Christmas break!”

    Chill out holiday to celebrate wedding anniversary & my birthday. Last minute booking. Everything seemed to go smoothly. Really enjoyed our break away. Would recommend this hotel & staff for their hard work

    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
     Dear guest, First of all, we congratulate you with your Wedding Anniversary and birthday and we thank you for choosing our Occidental Lanzarote Mar hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • january 23 2020
    • Halifax, United Kingdom

    641STUART

    “Fantastic Hotel.”


    What a fantastic hotel friendly staff , good food plenty of choice and the hotel very clean and tidy. The hotel is about 30 minutes walk to Costa Teguise centre around the costal path or thier is a free bus from the hotel every hour . We have had a excellent holiday at the Occidental Mar .


    EVALUATION

    Round Indicators

    • january 22 2020
    • Greater London, United Kingdom

    noreeny57

    “Lanzarote Sun”


    We received a good service at this hotel .The rooms were kept clean .Nice walks close to the sea.Staff were polite and very helpful. We had a lovely view over the swimming pools. The rooms would benefit from an update . The furniture is tired and chipped


    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
    Dear Noreen, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable.However, we very much appreciate your comments in order to improve the service. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • january 20 2020
    • Chester, England, United Kingdom
    • Friends getaway

    johnswilliams

    “Needs a refurb”


    Visited the hotel in January 2019and on returning this January found that the hotel needs some work, the lounge and a bar and the restaurant are looking a little tired. Our rooms could also be smarter. The restaurant was very cold as was the food . The animation team were mostly french and didn’t make much effort if you weren’t.


    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
    Dear Mr. Williams, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. They all work tirelessly every day to keep our guests entertained by preparing shows and activities by our international team, that appeal to our guests of all ages and nationalities which is quite a difficult task and they really are a valued asset of our hotel, we deeply regret reading that their efforts could not meet your expectations.   Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Sincerely, The Management

    EVALUATION

    Round Indicators

    • january 20 2020
    • Wrexham County, United Kingdom
    • Friends getaway

    Carol G

    “NOT 4 STAR HOTEL.”


    We booked in on 12 January. The rooms were particularly cold as the balconies were in the shade, and there wasn't heating. Our first request for a move was ignored, but on the second request, we were finally moved to much warmer rooms where the sun reached the balcony. The entertainment was poor, and biased towards the French holidaymakers. Lots of items in the restaurant weren't warm enough, and the Mediterranean Restaurant was disappointing.


    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
    Dear Carol, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We want to apologize for not being able to make you feel supported when having an issue with the first room allocated, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. However, we are glad to read that the alternative room was more comfortable and warm due to the location, and the change helped improve your stay. Concerning the animation, we have an international team working tirelessly every day to keep our guests entertained by preparing shows and activities that appeal to our guests of all ages and nationalities which is quite a difficult task and they really are a valued asset of our hotel, we deeply regret reading that their efforts could not meet your expectations. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, an having a more special and personal service at the Mediterráneo restaurant, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • january 19 2020
    • Couples

    SJGGG

    “Post Christmas break!”


    Chill out holiday to celebrate wedding anniversary & my birthday. Last minute booking. Everything seemed to go smoothly. Really enjoyed our break away. Would recommend this hotel & staff for their hard work


    Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar, responded to this review
    Dear guest, First of all, we congratulate you with your Wedding Anniversary and birthday and we thank you for choosing our Occidental Lanzarote Mar hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

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