Barceló Lanzarote Resort Hotel deluxe suite
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Map and location

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote) , Islas Canarias   España  


Places of Interest

15 km Lanzarote Airport

3 km Costa Teguise Golf Course

400 m Cala del Ancla beach

4.5 km Costa Teguise

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Lanzarote Mar

4.0/5 Round Indicators
| 7148 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

36% Complete

2584

Very good

35% Complete

2560

Average

17% Complete

1247

Poor

6% Complete

449

Very poor

4% Complete

308

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    Round Indicators
    Jet27514988773 Sleaford, United Kingdom. 11/14/2018 Couples

    “Sun in November”

    This is a very large hotel and during our 7 day stay listened to varied comments from other holiday makers. Some where complaining of the variety of food especially when the British children where visiting during school holidays and they were catered for more than the grown ups. We however found the food to be varied and tasty, the wine was exceptional (A lot of wine I have drunken on AI board basis before has been unpalatable to say the least. I really couldn't fault the hotel. The cleanliness of the spacious bedrooms and the hotel in general was more than acceptable. The availability of food and drink most of the day and evening was also very good. The animation teams worked very hard to please all with activities during the day and entertainment at night. I would not hesitate in recommending this hotel for couples or families
    Round Indicators
    Clare G Perth and Kinross, United Kingdom. 11/14/2018 Family

    “Wonderful family holiday!”

    We are loving our stay at this hotel. The food is AMAZING, I cannot understand how anybody can complain about it, such a variety on offer, something for everyone, even the fussiest of children! Many many healthy options too but if you wanted to pig out you easily can. There is usually quite a queue for the coffee machine though! We had one evening in the a la carte restaurant which was nice but to be honest we prefer the buffet. People have complained about booking a table being difficult but we have seen plenty of tables reserved every night, it can't be that hard, and we've always found a table easily enough anyway. The hotel staff are beyond friendly and helpful, and the animation team come across as the happiest and most hard working bunch of folk I have ever met. I think our room is classed as a junior suite and we have plenty of space including a lovely big bathroom. Its all very clean and is cleaned every day. The Wifi works well for when the kids aren't in the pool and just want to chill out. I've been enjoying the Pilates, yoga etc and the aqua aerobics. There is plenty to keep the kids busy and the animation team actively invite them to take part. My only criticism is that the beds are comfortable but very squeaky, you can really tell how much other folk are enjoying their holiday! All in all it feels very relaxed for families with young children, as busy parents we've really enjoyed being able to truly relax and so have the kids.

    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Clare, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are sorry for the inconvenience of the tables, being these normally booked for guests with health issues, special celebrations... We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management

    Round Indicators
    Themotorist Brighouse, United Kingdom. 11/14/2018 Family

    “Three. Sisters on holidays”

    Great staff very chatty and attentive very clean everywhere but this hotel is 28 years old and requires a big refurbishment andd the dinning room furniture needs replacement all the seating in the lounges off the reception area requires reupholster ing as it's uncomfortable and falling apart, Great food choice,the dinning room gets very busy and the reservation of a table is shambolic, The outside area is vast with loads of loungers with a staffed poolside bar. Costa Teguise is not a great base to tour the island from unless you rent a car we prefer to use the frequent bus service.

    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are very sorry for not being able to fulfill yous expectancies regarding the hotel, as we are continuously making improvements both in facilities and in rooms for the best service like the olympic pool and the sport rooms. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, The Management

    Round Indicators
    Terri M 11/13/2018 Couples

    “Really enjoyable stay”

    Nice large room with lots of storage, good shower and in close location to the pool and restaurant. The food was excellent, different choices every lunch time and evening. Lots of sunbeds available. Pour your own drinks was good!

    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
     Dear Terri, Thank you for reviewing your recent stay in our Occidental Lanzarote Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

    Round Indicators
    Wanderer44693338420 Manchester, United Kingdom. 11/13/2018 Family

    “Gone Downhill since 2017.”

    Disappointing. Overcrowded. Poor maintenance. Poor entertainment. Overbooked. Queuing to hain entry in restaurant. No glasses or plates. Food often needed changing. Nothing left. Waiting for tables to be cleared and cleaned. Not enough sunbeds. Dated entertainment and cheap. Toilets dirty no toilet roll and no locks. Food in restaurant fabulous. Appears to have had the life squeezed out of it since 2017. Cannot cope with overbooking.

    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Lanzarote Mar hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • november 14 2018
    • Sleaford, United Kingdom
    • Couples

    Jet27514988773

    “Sun in November”


    This is a very large hotel and during our 7 day stay listened to varied comments from other holiday makers. Some where complaining of the variety of food especially when the British children where visiting during school holidays and they were catered for more than the grown ups. We however found the food to be varied and tasty, the wine was exceptional (A lot of wine I have drunken on AI board basis before has been unpalatable to say the least. I really couldn't fault the hotel. The cleanliness of the spacious bedrooms and the hotel in general was more than acceptable. The availability of food and drink most of the day and evening was also very good. The animation teams worked very hard to please all with activities during the day and entertainment at night. I would not hesitate in recommending this hotel for couples or families


    EVALUATION

    Round Indicators

    • november 14 2018
    • Perth and Kinross, United Kingdom
    • Family

    Clare G

    “Wonderful family holiday!”


    We are loving our stay at this hotel. The food is AMAZING, I cannot understand how anybody can complain about it, such a variety on offer, something for everyone, even the fussiest of children! Many many healthy options too but if you wanted to pig out you easily can. There is usually quite a queue for the coffee machine though! We had one evening in the a la carte restaurant which was nice but to be honest we prefer the buffet. People have complained about booking a table being difficult but we have seen plenty of tables reserved every night, it can't be that hard, and we've always found a table easily enough anyway. The hotel staff are beyond friendly and helpful, and the animation team come across as the happiest and most hard working bunch of folk I have ever met. I think our room is classed as a junior suite and we have plenty of space including a lovely big bathroom. Its all very clean and is cleaned every day. The Wifi works well for when the kids aren't in the pool and just want to chill out. I've been enjoying the Pilates, yoga etc and the aqua aerobics. There is plenty to keep the kids busy and the animation team actively invite them to take part. My only criticism is that the beds are comfortable but very squeaky, you can really tell how much other folk are enjoying their holiday! All in all it feels very relaxed for families with young children, as busy parents we've really enjoyed being able to truly relax and so have the kids.


    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Clare, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are sorry for the inconvenience of the tables, being these normally booked for guests with health issues, special celebrations... We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, The Management

    EVALUATION

    Round Indicators

    • november 14 2018
    • Brighouse, United Kingdom
    • Family

    Themotorist

    “Three. Sisters on holidays”


    Great staff very chatty and attentive very clean everywhere but this hotel is 28 years old and requires a big refurbishment andd the dinning room furniture needs replacement all the seating in the lounges off the reception area requires reupholster ing as it's uncomfortable and falling apart, Great food choice,the dinning room gets very busy and the reservation of a table is shambolic, The outside area is vast with loads of loungers with a staffed poolside bar. Costa Teguise is not a great base to tour the island from unless you rent a car we prefer to use the frequent bus service.


    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are very sorry for not being able to fulfill yous expectancies regarding the hotel, as we are continuously making improvements both in facilities and in rooms for the best service like the olympic pool and the sport rooms. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • november 13 2018
    • Couples

    Terri M

    “Really enjoyable stay”


    Nice large room with lots of storage, good shower and in close location to the pool and restaurant. The food was excellent, different choices every lunch time and evening. Lots of sunbeds available. Pour your own drinks was good!


    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
    Dear Terri, Thank you for reviewing your recent stay in our Occidental Lanzarote Mar. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, The Management

    EVALUATION

    Round Indicators

    • november 13 2018
    • Manchester, United Kingdom
    • Family

    Wanderer44693338420

    “Gone Downhill since 2017.”


    Disappointing. Overcrowded. Poor maintenance. Poor entertainment. Overbooked. Queuing to hain entry in restaurant. No glasses or plates. Food often needed changing. Nothing left. Waiting for tables to be cleared and cleaned. Not enough sunbeds. Dated entertainment and cheap. Toilets dirty no toilet roll and no locks. Food in restaurant fabulous. Appears to have had the life squeezed out of it since 2017. Cannot cope with overbooking.


    Occ_LanzaroteMar, Director General at Occidental Lanzarote Mar, responded to this review
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Lanzarote Mar hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, The Management

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