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Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa
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Map and location

Rotonda del Fuego, Terra Mítica   03502 Finestrat, Alicante ,   España  


Places of Interest

55.2 km Alicante–Elche Airport

1 km FGV Terra Mítica

2 km Cala Finestrat beach

25 km Guadalest Castle

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2479 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

65% Complete

1618

Very good

20% Complete

509

Average

8% Complete

222

Poor

2% Complete

70

Very poor

2% Complete

60

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    Round Indicators
    glam29 Hereford, United Kingdom. 07/10/2019 Couples

    “Fabulous hotel but little things let it down this time round.”

    The room was lovely, clean, comfortable bed and balcony. We could not see any views from the balcony however, as the foliage whilst beautiful was so over grown it was obscuring the view of the pool they pointed out we had when allocating the room. The bathroom had all the toiletries needed and the hairdryer was great. Aircon was great and quiet. The staff were lovely. The breakfast was amazing, something for everyone and more. The snack bar food was not that great to be honest and very expensive. Crisps and nuts were provided with every drink, but again, €32 for 2 gin and tonics and €12 for a small beer and an orange juice around the pool make it a very expensive place to eat and drink. The service round the pool was a bit hit and miss too. Very often had to go to the bar and orders were forgotten on one occassion. The pools and pool area are outstanding. The gardens are tropical and beautifully kept, the hotel is stunning, so little things like not being left hand towels or bath mats in the room and having to ask for coffee and milk to be replenished almost every day of our stay takes the edge off the experience. So overall, whilst beautiful, I dont feel that €3000 for 1 week (and we were frugile with snacks and drink) for 2 was really value for money.
    Round Indicators
    helenabirch Leeds, United Kingdom. 07/08/2019 Couples

    “A place to keep returning to...”

    It was our first time here to Asia Gardens but it certainly won’t be our last. What a fabulous hotel. The pools are stunning, the gardens are incredible, the views are lovely and the rooms are faultless. The hotel really doesn’t disappoint. The entire staff are an absolute credit to the hotel. They really make the hotel an amazing place to stay. From house keeping, Gardner’s, bar staff etc... they are all so attentive, polite, professional and have a smile on their faces. It was a joy to get to know them over the 11 days we have been here. A particular mention to Mohamed B and Gloria Conteras who are so welcoming at the restaurant. Their service has been next to none, knowing exactly what we want to drink and never letting our glasses go empty without taking another order. Mohamed B has such a fantastic personality, he brings an incredible atmosphere to the restaurant. Thank you for making our time here one we will never forget.
    Round Indicators
    G G Wb. 07/07/2019 Family

    “Charges for cancelling and poor PR.”

    The hotel was booked for three nights in early May then cancelled two days later due to unforeseen circumstances. We had paid a 50% deposit as they advised that we were to be members of some club they have. When we cancelled, with three days notice , they refused to refund our deposit. We lost over £350.00. They did not advise of this condition and have no right to retain our deposit. We’ve sent over ten emails and they have not responded. Extremely poor PR, poor.
    Round Indicators
    DC10ad Atlanta, GA. 06/30/2019 Family

    “Pretty, expensive, but just another mass-tourism resort with weak management. Don’t be fooled.”

    To be clear, we’re not fans of Benidorm. Asia Gardens bills itself as a 5 star refuge, above the fray of Benidorm, where the 7 pools and the Andulasian sun are the point. I’m sure we’re not alone in that we came for the pools, not the location. Too bad the pools are so hard to enjoy. Equally tragic: management is contributing to the problem. This resort suffers from the same problem as so many other mass tourism resorts in Europe: not enough pool lounges, people “reserving them” with towels, starting in the early AM, and management, despite claiming to prohibit this practice, doing nothing to prevent the practice, and, indirectly contributing. Let’s start with facts: this resort has 292 rooms. Double occupancy is a safe bet, so at full occupancy, this resort will hold 600+ guests. I counted approximately 150-170 lounges anywhere near a pool, not counting the “suites only” pool. To be fair, the staff set up more lounges in random places along walkways as things got more crowded, but, again, this isn’t the point to being here. And even if there were enough lounges to accommodate everyone, 2/3-3/4ths are “reserved with towels” by 1030am. I’m looking across the pool at 20 chairs...3 are occupied. 14 are “reserved.” Now: why does this happen? This is directly caused by the idiotic “exchange a towel for a card” system. This system, used by many badly managed resorts, means that a towel actually belongs to a current guest who intends to return to the chair, vs simply left behind. This means that it is very easy for a guest to block a lounge all day by simply draping a towel that he/she does not own, over the chair. At resorts where towels are freely available, people understand that they really need to leave personal effects on a chair to mark it as “occupied”. As few people are willing to do this (all day), the problem disappears. To make matters worse (and fundamentally insulting), management’s response to the problem is to refuse to issue towels until 10am. Of course savvy guests beat the system by keeping their towels from the night before. We were effectively penalized for playing by the rules. Our first morning, we got to the pool at around 1030, and it took 20’ to find and shuffle four chairs together in a back row, distant from the pools. Our second morning, our last day, we got up early with the intention of actually enjoying the pool between 830-11am (check out is at 11) and we’re told that we could not have towels until 10am. So: one day with no real pool access. A second day with no towels. Finally, on the subject of chairs, I will note that management claims that it prohibits “chair blocking” for more than 45 minutes. We saw zero action to enforce this rule. I will note that, on the days of our visit, the resort seemed far from fully occupied. I can’t imagine what this problem would be like on a full day. More broadly, the resort is “fine,” but no where near it’s 5 star claim. Service is fine when you manage to find someone, but the resort is stealing money out of is own pocket by under-manning the pool area. Not once were we asked whether we wanted anything. News flash to inept management: our kids know our room numbers. You could have easily fleeced us for 100 eu of additional soft drinks with their help. Net, if you like crowded, generic mass-tourism resorts in general, are used to, and have your own guerrilla tactics for securing pool chairs, you will find this a nice step up, albeit at a hefty price, from the bedlam of Benidorm. But if you were thinking that this would be a quiet, relaxing luxury experience with 5 star service and lovely pools that you can easily enjoy, you will be sorely disappointed.
    Round Indicators
    JSharp1986 06/29/2019 Couples

    “Not quite perfect”

    This hotel is beautifully kept and does live up to the photos. Rooms a lovely, clean and comfortable and the food is to a high standard - make sure you book restaurants, particularly at lunchtime as they get very busy. However, our experience was ruined buy the fact that there are nowhere near enough beds around the pools which means hotel guests are ruthless and selfish when it comes to reserving beds for hours at a time. Despite the hotel ‘no reservation’ rule, guests are clearly reserving beds before breakfast and not returning for hours. The hotel makes very little effort to do anything about it - until you complain. Myself and my husband walked around all the pools numerous times and there was not one bed available, however there were very few people on the beds or in the pool, the rest just had towels on...it’s a mystery as to where these people go for hours on end? When I did complain, the lifeguard found me two beds by removing the towels that had been there for hours - a simple solution that should be enforced more. The lifeguard was not particularly polite and it seemed like I was interrupting her. Most staff in the hotel were very polite and welcoming, however this ruined it for us and won’t be visiting again for this reason.

    EVALUATION

    Round Indicators

    • july 10 2019
    • Hereford, United Kingdom
    • Couples

    glam29

    “Fabulous hotel but little things let it down this time round.”


    The room was lovely, clean, comfortable bed and balcony. We could not see any views from the balcony however, as the foliage whilst beautiful was so over grown it was obscuring the view of the pool they pointed out we had when allocating the room. The bathroom had all the toiletries needed and the hairdryer was great. Aircon was great and quiet. The staff were lovely. The breakfast was amazing, something for everyone and more. The snack bar food was not that great to be honest and very expensive. Crisps and nuts were provided with every drink, but again, €32 for 2 gin and tonics and €12 for a small beer and an orange juice around the pool make it a very expensive place to eat and drink. The service round the pool was a bit hit and miss too. Very often had to go to the bar and orders were forgotten on one occassion. The pools and pool area are outstanding. The gardens are tropical and beautifully kept, the hotel is stunning, so little things like not being left hand towels or bath mats in the room and having to ask for coffee and milk to be replenished almost every day of our stay takes the edge off the experience. So overall, whilst beautiful, I dont feel that €3000 for 1 week (and we were frugile with snacks and drink) for 2 was really value for money.


    EVALUATION

    Round Indicators

    • july 8 2019
    • Leeds, United Kingdom
    • Couples

    helenabirch

    “A place to keep returning to...”


    It was our first time here to Asia Gardens but it certainly won’t be our last. What a fabulous hotel. The pools are stunning, the gardens are incredible, the views are lovely and the rooms are faultless. The hotel really doesn’t disappoint. The entire staff are an absolute credit to the hotel. They really make the hotel an amazing place to stay. From house keeping, Gardner’s, bar staff etc... they are all so attentive, polite, professional and have a smile on their faces. It was a joy to get to know them over the 11 days we have been here. A particular mention to Mohamed B and Gloria Conteras who are so welcoming at the restaurant. Their service has been next to none, knowing exactly what we want to drink and never letting our glasses go empty without taking another order. Mohamed B has such a fantastic personality, he brings an incredible atmosphere to the restaurant. Thank you for making our time here one we will never forget.


    EVALUATION

    Round Indicators

    • july 7 2019
    • Wb
    • Family

    G G

    “Charges for cancelling and poor PR.”


    The hotel was booked for three nights in early May then cancelled two days later due to unforeseen circumstances. We had paid a 50% deposit as they advised that we were to be members of some club they have. When we cancelled, with three days notice , they refused to refund our deposit. We lost over £350.00. They did not advise of this condition and have no right to retain our deposit. We’ve sent over ten emails and they have not responded. Extremely poor PR, poor.


    EVALUATION

    Round Indicators

    • june 30 2019
    • Atlanta, GA
    • Family

    DC10ad

    “Pretty, expensive, but just another mass-tourism resort with weak management. Don’t be fooled.”


    To be clear, we’re not fans of Benidorm. Asia Gardens bills itself as a 5 star refuge, above the fray of Benidorm, where the 7 pools and the Andulasian sun are the point. I’m sure we’re not alone in that we came for the pools, not the location. Too bad the pools are so hard to enjoy. Equally tragic: management is contributing to the problem. This resort suffers from the same problem as so many other mass tourism resorts in Europe: not enough pool lounges, people “reserving them” with towels, starting in the early AM, and management, despite claiming to prohibit this practice, doing nothing to prevent the practice, and, indirectly contributing. Let’s start with facts: this resort has 292 rooms. Double occupancy is a safe bet, so at full occupancy, this resort will hold 600+ guests. I counted approximately 150-170 lounges anywhere near a pool, not counting the “suites only” pool. To be fair, the staff set up more lounges in random places along walkways as things got more crowded, but, again, this isn’t the point to being here. And even if there were enough lounges to accommodate everyone, 2/3-3/4ths are “reserved with towels” by 1030am. I’m looking across the pool at 20 chairs...3 are occupied. 14 are “reserved.” Now: why does this happen? This is directly caused by the idiotic “exchange a towel for a card” system. This system, used by many badly managed resorts, means that a towel actually belongs to a current guest who intends to return to the chair, vs simply left behind. This means that it is very easy for a guest to block a lounge all day by simply draping a towel that he/she does not own, over the chair. At resorts where towels are freely available, people understand that they really need to leave personal effects on a chair to mark it as “occupied”. As few people are willing to do this (all day), the problem disappears. To make matters worse (and fundamentally insulting), management’s response to the problem is to refuse to issue towels until 10am. Of course savvy guests beat the system by keeping their towels from the night before. We were effectively penalized for playing by the rules. Our first morning, we got to the pool at around 1030, and it took 20’ to find and shuffle four chairs together in a back row, distant from the pools. Our second morning, our last day, we got up early with the intention of actually enjoying the pool between 830-11am (check out is at 11) and we’re told that we could not have towels until 10am. So: one day with no real pool access. A second day with no towels. Finally, on the subject of chairs, I will note that management claims that it prohibits “chair blocking” for more than 45 minutes. We saw zero action to enforce this rule. I will note that, on the days of our visit, the resort seemed far from fully occupied. I can’t imagine what this problem would be like on a full day. More broadly, the resort is “fine,” but no where near it’s 5 star claim. Service is fine when you manage to find someone, but the resort is stealing money out of is own pocket by under-manning the pool area. Not once were we asked whether we wanted anything. News flash to inept management: our kids know our room numbers. You could have easily fleeced us for 100 eu of additional soft drinks with their help. Net, if you like crowded, generic mass-tourism resorts in general, are used to, and have your own guerrilla tactics for securing pool chairs, you will find this a nice step up, albeit at a hefty price, from the bedlam of Benidorm. But if you were thinking that this would be a quiet, relaxing luxury experience with 5 star service and lovely pools that you can easily enjoy, you will be sorely disappointed.


    EVALUATION

    Round Indicators

    • june 29 2019
    • Couples

    JSharp1986

    “Not quite perfect”


    This hotel is beautifully kept and does live up to the photos. Rooms a lovely, clean and comfortable and the food is to a high standard - make sure you book restaurants, particularly at lunchtime as they get very busy. However, our experience was ruined buy the fact that there are nowhere near enough beds around the pools which means hotel guests are ruthless and selfish when it comes to reserving beds for hours at a time. Despite the hotel ‘no reservation’ rule, guests are clearly reserving beds before breakfast and not returning for hours. The hotel makes very little effort to do anything about it - until you complain. Myself and my husband walked around all the pools numerous times and there was not one bed available, however there were very few people on the beds or in the pool, the rest just had towels on...it’s a mystery as to where these people go for hours on end? When I did complain, the lifeguard found me two beds by removing the towels that had been there for hours - a simple solution that should be enforced more. The lifeguard was not particularly polite and it seemed like I was interrupting her. Most staff in the hotel were very polite and welcoming, however this ruined it for us and won’t be visiting again for this reason.


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