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Frequently asked questions for general information about Barceló

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Information on the Barceló Hotel Group Information on the Barceló Hotel Group

If you want to know all information about the Barceló Hotel Group, please visit   Grupo Barceló.

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What is the customer service? What is the customer service?

The Barceló Hotel Group has a Telephone and Reservations Service, committed to offering our clients an excellent service. You can contact us by phone, through our forms and our chat.

Check our phone numbers here.

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How can I contact customer service? How can I contact customer service?
  • By phone See the list of  phone numbers.
  • By email. By completing one of the forms that you will find in the tab "contact forms" of this same page.
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Do you want to make a complaint about your hotel stay? Do you want to make a complaint about your hotel stay?

Use the contact forms that you will find in the "contact forms" tab at the top of this page. Choose the option: "I would like to send a complaint to Barceló about a current or past stay," and send us your comments.

We will contact you as soon as possible. 

Frequently asked questions for information about hotels and facilities

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Our hotels Our hotels

Welcome to the world of the Barceló Hotel Group, you have at your disposal  120 hotels in 20 different countries. Find the best hotel for your next holiday or for business reasons.


Discover our hotels here.

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What is the Barceló All Inclusive Program? What is the Barceló All Inclusive Program?

With the Barceló All Inclusive exclusive program, you only have to worry about enjoying your holidays. Breakfast, lunch, dinner and snacks included in the price. Cocktails and refreshments at the open bar, sports, activities and entertainment at no extra charge, among other advantages.

You can get detailed information about the list of services included in the program in the file or page of each hotel.

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What is the Premium Level? What is the Premium Level?

The Premium Level concept is the exclusive concept of services and facilities implemented in Barceló Hotel Group hotels and which provides the client with a superior and exclusive level.


- 24-hour personalized service
• Rooms with the best views
•Exclusive Spa discounts
•Concierge service
• Personalized check-in and check-out
•Access to the Premium Level Lounge
•And many more services designed to make you feel special.

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What is the Royal Level? What is the Royal Level?

Royal Level  are hotels designed to offer the most exclusive benefits; a select club where you can enjoy luxurious facilities and top quality services. 

 

• Private area with exclusive facilities: restaurants, swimming pools and beach club
• Private reception for check-in and check-out
- Concierge Service
• Exclusive amenities
- Personalized service
• Access to the best rooms

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Information at the Barceló Bávaro Grand Resort (Punta Cana/Bávaro Beach, Dominican Republic) Information at the Barceló Bávaro Grand Resort (Punta Cana/Bávaro Beach, Dominican Republic)

Opposite Playa Bávaro and Punta Cana, Barceló Hotel Group has a spectacular complex called Barceló Bávaro Grand Resort, which contains the following 2 magnificent all-inclusive hotels:

- Barceló Bávaro Palace

- Barceló Bávaro Beach – Adults Only

 

I want to make a reservation at an à la carte restaurant*.

In order to enjoy the variety of our a la carte restaurants at the Barceló Bávaro Grand Resort you must make a reservation in advance and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant or restaurants you will be able to enjoy during your stay. For gentlemen: long pants, sleeved shirts and shoes or sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to all the à la carte restaurants with the exception of Hoyo19, Santa Fe and Coral. And semi-formal dress code for men, formal shorts or bermuda shorts, sleeved shirt and sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to à la carte dinners in Hoyo19, Santa Fe and Coral.

 

What is the Pirate Island experience**?

This is a unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides. You can find it at the Barceló Bávaro Palace hotel.

 

*Additional dinners available for an extra charge.

**Service at an additional cost, please consult the terms and conditions of use.

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Information about the Barceló Maya Grand Resort (Mexico) Information about the Barceló Maya Grand Resort (Mexico)


Barceló Hotel Group has a spectacular resort on the Riviera Maya, the  Barceló Maya Grand Resort,  which has these seven magnificent all-inclusive hotels:

- Barceló Maya Palace
- Premium Level at Barceló Maya Palace
- Barceló Maya Riviera - Adults only
- Barceló Maya Beach
- Barceló Maya Tropical
- Barceló Maya Colonial
- Barceló Maya Caribe

I would like to make a reservation at an a la carte restaurant

Prior reservation is required to enjoy the variety of our a la carte restaurants at Barceló Maya Grand Resort and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant(s) you will be able to enjoy during your stay. Additional dinners available at an additional charge.The dress code applies to gentlemen only. No shorts, beachwear or sandals (rubber material) or tank tops are allowed.

What is the Pirate Island experience*?

It's the unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where he/she will find a pool with waves and slides.

*Service at an additional cost, please consult the terms and conditions of use.

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What does the all inclusive package include at Barceló Tambor Beach? What does the all inclusive package include at Barceló Tambor Beach?

In terms of dining you will be able to enjoy lunch and dinner upon your check-in day. During the intermediate days, you can enjoy breakfast, lunch and dinner. The day of departure only includes breakfast. In addition, you will have at your disposal snacks such as nachos, burgers, fries, sandwiches, fruit and other snacks throughout the day.

Every second night of your stay you can reserve one of our a la carte restaurants either El Rancho, specializing in meat and seafood, or the Japanese restaurant Miyako. From 10 am you can enjoy cocktails based on national liqueurs, draught beer, natural juices, fizzy drinks and house wine.As for the offer of activities, depending on occupancy and season, the hotel has a full entertainment program for both children and adults. Highlights include aerobic activities, karaokes, dance classes, board games and other sports activities, as well as a different show every night. You can consult the activities available during your stay at the hotel.

Please note that services such as transportation to the hotel, ferry from Puntarenas, Wi-fi, international drinks, etc. are for an additional cost , click here.

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What are the check-in and check-out times at the Barceló Tambor Beach hotel? What are the check-in and check-out times at the Barceló Tambor Beach hotel?

Entrance to the hotel facilities:  Fees apply from 7:00 AM to 10:30 AM; after 10:30 AM it is free of charge.

 

Entry to the rooms: From  3 pm.

 

Departure of the rooms: Before noon.

 

Departure from the hotel premises:  Fees apply from noon to 3:00 PM (does not include the use of the rooms and will be subject to hotel availability).

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Information regarding transfers from the city of San José to the Barceló Tambor Beach hotel Information regarding transfers from the city of San José to the Barceló Tambor Beach hotel

Frequency and schedules: Departures are daily, from San José at 6:00 AM and from Tambor at 12:30 PM.

 

Reservations: This service must be booked at least 48 hours in advance. You can book it via 800 227 23 56 or via the e-mail sac8@barcelo.com.

 

Transfer route: Barceló San José Palacio to Puntarenas, where you will board the ferry to Paquera (1 hour), and you will continue to Barceló Tambor Beach. Same route on the way back. 

 

Transfer time: Approximately 5 hours.

Frequently asked questions about reservation management information, discounts and promotions

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How can I make a reservation? How can I make a reservation?

 In the search engine of barcelo.com you can easily choose the hotel, the dates and the number of rooms and their occupancy. If you don't find what you are searching or, we will be happy to assist you through our Customer Services (SAC).
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Consult our telephone numbers or fill in the  following form.

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How can I modify or cancel my reservation? How can I modify or cancel my reservation?

If you made a reservation through our Customer Service telephone number, to modify your reservation  you can contact the customer service  or do so through Barcelo.com, to modify your reservation, go to the Reservation Management section and enter the locator (reservation number) and the hotel of your reservation.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of My Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor the Barceló Telephone Reservation Service) contact the third party company directly.
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If you made your reservation through another company (if your reservation has not been made through Barcelo.com or through the Barceló Telephone Reservation Service) you must contact the third party company you made your reservation with.


If you made a reservation directly through the hotel, please contact the hotel directly.

Prepaid reservations do not allow modification and any cancellation will be subject to the penalty that corresponds to the rate.

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How can I cancel my reservation? How can I cancel my reservation?

If you made a reservation through our Customer Service Hotline, to cancel your reservation please contact our customer service.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of My Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor the Barceló Telephone Reservation Service) contact the third party company directly.
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If you made a reservation directly through the hotel, please contact the hotel directly.

The amount will be refunded if applicable, in accordance with the general terms and conditions and the specific conditions of the rate with which you have made the reservation. If there is a refund, it will be carried out by the same means by which the payment was made.

If you have not canceled your reservation and arrive at the hotel before 6:00 PM (hotel local time) on the day of arrival, the reservation will be automatically canceled in full and you will be charged the amount expressly provided for in the no show section included in the "rate conditions" applicable to your reservation.

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What are the check-in and check-out times of the hotel? What are the check-in and check-out times of the hotel?

The check-in and check-out time depends on the policy of each hotel, check with the hotel of your reservation to make sure.

Usually, the  check-in time  will be from  3:00 PM. If you do not arrive before 6:00 PM (hotel local time) on the day of arrival, and you have not notified the hotel, it will be considered a no show. The  check-out time  must be before noon (hotel local time) on the scheduled day of departure.

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What are the special discounts and how do they apply? What are the special discounts and how do they apply?

At Barceló Hotel Group we offer a series of discounts to benefit our clients when making their reservation.

 

• Resident discount condition: applies exclusively to Balearic and Canary Island residents.

• Senior discount condition: applies to customers over 55 years of age.

• Condition for Large Family: applies to reservations for families with 3 or more children under 21 years of age (large family book must be shown).

 

Remember that these discounts only appear in certain hotels in the "Discounts" section in the selector. They cannot always be used in conjunction with other terms and conditions. To benefit from the discount it is essential that the room where it is applied meets the condition of the discount. 

 

*At check-in, the hotel will request official and valid accreditation documents to verify compliance with the special discount conditions applied to your reservation. In the event of no accreditation or noncompliance, the hotel reserves the right to charge the discounted amounts.

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What is Best Guaranteed Price Plus? What is Best Guaranteed Price Plus?

It is Barceló Hotel Group's commitment to to always offer  the lowest price on barcelo.com and in our Call Center, with the assurance that if you find a cheaper price on another website or on barcelo.com (or Call Center), we will always match it . See  here for all detailed information.

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What is the "No Show" policy and from what time is it applied? What is the "No Show" policy and from what time is it applied?

The  "No Show"  means  no show at the hotel before 6:00 PM  (hotel local time) on the scheduled day of arrival, without prior notification by the client. The hotel will consider the reservation as " no show" and it will be fully canceled automatically. The amount charged will be the amount expressly provided for in the "no show" section included in the "rate conditions" applicable to your reservation.

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Up to what age is a child considered to be a baby? Up to what age is a child considered to be a baby?

Generally, a baby will be considered from 0 to 1.9 years old (under 2 years old). The age to enter in the reservation for the baby will be the age he/she has on the date of entry to the hotel.

*The hotel can request proof of age for the baby. If a valid document is not shown at check-in, the hotel reserves the right to request payment for the child’s supplement.

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From what is a person considered to be an adult? From what is a person considered to be an adult?

Generally considered a child from 2 to 12 years, although it depends on each hotel and the offers available published at that time. The age to enter in the price inquiry or reservation for the child will be the age of the child on the date of entry to the hotel. Barcelo.com will show you the best prices according to the age of the child.

 

*The hotel can request proof of the child’s age. If a valid document is not shown at check-in, the hotel reserves the right to request payment of the Adult supplement.

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How can I make a reservation for a holiday group? How can I make a reservation for a holiday group?

If your reservation or reservations do not exceed 10 rooms, on barcelo.com you can find a hotel search engine, where you can also choose the dates and number of rooms  with the occupancy you want. Once you have filled in this information, we will offer you the best price online.

If for the same dates you want to make a reservation for  more than 10 rooms  (without meeting room), your reservation will be considered a  group. For this reason, we ask you to contact our Customer Service Hotline (SAC), which together with the hotel, will manage the reservation according to our exclusive group policy.

Consult our phone numbers.

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I have a promotional code. How can I apply my discount? I have a promotional code. How can I apply my discount?

In Step 3 of the reservation process you will find a field identified as "Add Discount Code" where you can apply your discount coupon.

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How is the application of the voucher calculated with taxes? How is the application of the voucher calculated with taxes?

The amount discounted with the promotional code shows the discount applied on the net price. The taxes are calculated on the discounted net price and in the final calculation you can see the application of the % discount on the total price (taxes included).

 

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I have made a reservation with a special discount and the description is only in English. I have made a reservation with a special discount and the description is only in English.

We are improving our website and you will soon see the explanation of your discount: senior/millennial/army/resident/large family in your language.

If you have questions about the description and application of these discounts, please contact our Call Center.

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I have applied two coupons that can be used together and only one appears on my reservation voucher. I have applied two coupons that can be used together and only one appears on my reservation voucher.

Check the total amount of your reservation to make sure that both discounts have been applied. If you have any doubts, please contact our Call Center.

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How does the application of various promotional codes work? How does the application of various promotional codes work?

There is a discount limit and the application of the accumulation of discounts will be adjusted to that established by the hotel.

Frequently asked questions for information about the My Barceló loyalty program

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What is My Barceló? What is My Barceló?

The My Barceló loyalty program is an open and free system aimed at rewarding the loyalty of the client who makes reservations on barcelo.com. By being part of the program, you gain a series of exclusive advantages that allow you to live a personalized experience in Barceló hotels before, during and after your stay

BENEFICIARIES:

The beneficiaries of the My Barceló Program are individuals of legal age registered in the My Barceló Program through the website www.barcelo.com or from the Customer Service and Telephone Reservations Service.


The Account Holder is the one who must make the reservation in order to benefit from the exclusive advantages after logging in to My Barceló. The payment of all reservation invoices will be made with the credit card included in the reservation process. Except in the case of an advanced payment, payment of the remaining balance will be completed when the client arrives at the hotel.


The My Barceló client, as the reservation Account Holder and guest during the corresponding stay, is the only person who can benefit from the exclusive advantages of the program, to whom all communications will be directed.


In the event that an Account Holder makes a reservation for another person and does not remain at the hotel during the stay, the My Barceló benefits will not apply during this stay.



TRANSACTIONS:
All clients may begin to use the reservation platform from the moment they are registered in the program.

 

Only reservations made by the My Barceló Account Holder through Barcelo.com and/or the Customer Service and Telephone Reservations Service after the corresponding stay (day after check-out) in a period of 24 months* and from 26 March 2015 (all reservations prior to this date will not be counted for the calculation of the level) will accumulate for the calculation of the level and the application of My Barceló benefits.

Only the first stay will be counted in the case of reservations made with consecutive dates in the same hotel in order to calculate the loyalty program level and apply the My Barceló benefits. The second and subsequent reservations are identified as invalid and do not accumulate in the My Barceló stay counter.



HOTELS:
My Barceló, as Barceló Hotel Group's international loyalty program, applies to all Barceló Hotel Group hotels in Europe, Latin America/the Caribbean and Africa, except at Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (the Caribbean). 


Although the My Barceló benefits are global, they may be subject to minor adaptations and/or customization, as well as exceptions in how they are applied depending on the circumstances of each hotel.


For more information you can consult the My Barceló Terms and Conditions.

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Everything about My Barceló account Everything about My Barceló account

What do I have to do to become a My Barceló client?
Click on My Barceló and enter the required data in the I WANT TO BE MY BARCELÓ registration form. Once you have registered, we recommend that you fill in your preferences in the MY DETAILS AND PREFERENCES section, as this will allow us to personalize the communication and offers we can provide you with.


I have forgotten my password to access my My Barceló account, how can I recover it?
It's very easy! Just click on the top menu of My Barceló and access the FORGOT YOUR PASSWORD? link, enter the email address you registered with and we will send you an email with your new password.


How can I delete my private My Barceló account?
Log in to My Barceló with your email and password, go to the PROFILE section and you can unsubscribe via the UNSUBSCRIBE button This option will delete all data in your account.


How can I update my personal My Barceló account details?
Log in to My Barceló with your email and password, go to the PROFILE section and modify the information you want.


Why doesn't the My Barceló stay counter reflect all the stays I've had in the hotels of the chain?
Our program automatically joins reservations (hotel only) made through Barcelo.com or our Customer Service and Telephone Reservations Service as long as you have identified yourself as a client, within a period of 24 months* and dated after 26 March 2015.

The stay is added to your account once it has been completed. If at the time of reservation you forgot to identify yourself as a client or you were not yet registered, you can import the stay on this page (provided that this has been reserved through direct channels).

· Considerations with respect to reservations booked in the My Barceló account:

- In the case of making  two or more reservations with consecutive dates in the same hotel  under the account of the Holder (check out of one reservation = check-in of the next one),   only one reservation  will be taken into account at the level of the stay counter in the Program. However,  the total amount  spent at the level of the accumulated amount counter in the Program will be taken into account.

- In case of making  two or more reservations with the same date in the same hotel  under the account of the Holder,  only a reservation  at the level of stay counter in the Program will be taken into account. However,  the total amount  spent at the level of the accumulated amount counter in the Program will be taken into account.


- In case of making  two or more reservations with coinciding days in different hotels  under the account of the Account Holder, only 1 reservation will be taken into account at the level of the stay counter in the Program. However, the  total amount  spent will be taken into account at the level of the accumulated amount counter in the Program. Why can't I import my stay?
It may be due to several reasons. We suggest that you first verify that the reservation is dated after 26 March 2015 (Otherwise it cannot be added).

It could also be due to the fact that the reservation was made through a different means on Barcelo.com or our Customer Service and Telephone Reservations. In this case again, it is impossible to add the stay.

It could be that it is a flight plus hotel reservation. In this case, it is not possible to import it.

It could be that the reservation was made with an email different to the email with which you are registered in My Barceló.

It could be because the reservation was made directly with the hotel. In this case, it is not possible to import it.


Why am I still not upgrading to the next level?
The My Barceló level is calculated on the basis of two criteria: the number of stays completed in a period of 24 months and the amount of these stays.

To upgrade from My Barceló Basic to My Barceló Intense, a minimum of two stays and an accumulated amount of €600 is required.

If you are already at the Intense level and want to upgrade to My Barceló Unique you must have a minimum of 4 stays and an accumulated amount of €2000.


How can I import a reservation into My Barceló account?
If a reservation has been made without registering in My Barceló, the registered client can import this reservation into his/her My Barceló account here. In this manner, the reservation will be incorporated into his/her transactions and produce the maximum benefit of the Account Holder.

The following specifications must be met in order to import into the reservation:

- Only reservations made on Barceló.com will be imported. and Call Center Barceló, with a check-out during the last 12 months, will be imported.

- The reservation must pertain to a hotel in the current Barceló Hotel Group portfolio.

- The email of the reservation Account Holder must be the same as the email of the Account Holder of the My Barceló account to which you wish to import.

- Flight plus hotel package reservations and those made on other websites, travel agencies or means other than Barceló.com. and Call Center Barceló cannot be imported to your My Barceló account.

For more information please consult the My Barceló Terms and Conditions.

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What benefits will I get for being a My Barceló member? What benefits will I get for being a My Barceló member?

LEVELS:
There are currently 3 client levels of My Barceló.

- My Barceló: this is the basic level awarded to a client after registering in My Barceló, and remains through their first and second reservation made via Barcelo.com and/or the Customer Service and Telephone Reservation Service. After the second stay is completed within a period of 24 months, the My Barceló client is upgraded one level to My Barceló Intense. A minimum accumulated expenditure of $600 is required to qualify for the next level.


- My Barceló Intense: this is the intermediate level that applies to a My Barceló client after the 2nd stay has been completed within a period of 24 months (with a minimum accumulated expenditure of $600) and remains through their third and fourth reservation made via Barcelo.com and/or the Customer Service and Telephone Reservation Service. After the fourth stay is completed within a period of 24 months, the My Barceló Intense client is upgraded one level to My Barceló Unique. A minimum accumulated expenses of €2,000 is required to apply the upgrade.


- My Barceló Unique: this is the highest level that applies to a My Barceló client after the 4th stay has been completed within a period of 24 months (with a minimum accumulated expenditure of €2,000) and remains through the fifth reservation made via Barcelo.com and/or the Customer Service and Telephone Reservation Service.

The My Barceló level is calculated based on the stays completed for reservations made at Barcelo.com and/or the Customer Service and Telephone Reservation Service, and which have been accumulated within a period of 24 months* from 26 March 2015 onward (all reservations prior to this date are not counted in level calculations).

 

The minimum expenditure accumulated since the same date also applies as an additional criterion and requirement for the application of the level increase.



BENEFITS:

From 26 March 2015 onward, the Barceló Hotel Group has been offering up to 10% off to all My Barceló clients on their future reservations based on the number of stays accumulated in the last 24 months on reservations made via Barcelo.com or the Customer Service and Telephone Reservation Service.

 

BENEFITS BY LEVEL:
The Barceló Hotel Group has offered a complete benefits package to all My Barceló clients since 2 July 2015 based on their level in the program.

For more information click here.


As a consequence of the health situation created by COVID-19, the Barceló Hotel Group has adapted its operations based on the recommendations of the health authorities, and some of the benefits of the My Barceló loyalty program may be altered during your stay. If we are unable to offer you any of the services, we will do our best to offer you an alternative benefit, subject to availability.

Frequently asked questions to help professionals with Barceló Pro and Rewards

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What is Barceló Pro? What is Barceló Pro?

Barceló Pro is the Barceló Hotel Group's reservation portalaimed at professionals (wholesale agencies - retailers and Companies), with an attractive and visual design based on panoramic images, with an ideal browsing experience both from your computer and from your mobile device, with 11 languages available, the possibility of online check-in and with a team of professionals at your disposal to assist you during the booking process. And it has the Barceló Pro Rewards integrated loyalty program.

 

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How can I register my agency or company in the Barceló Pro program? And how about a new user? How can I register my agency or company in the Barceló Pro program? And how about a new user?

To register your company in the program, go to  Barceló Pro, click on "Register Your Company" and fill in the "New Company" form with details of the company and the administrator. Only the administrator can register the company.

 

In order to register an additional user, remember that the company must already be registered. Following the previous process, click on the "new user" tab and fill in the corresponding form, providing the security code as your company identifier.

 

Remember that the security or client code identifies your company in our system. You will need it for operations like registering new users belonging to your company. This will be provided once you confirm your request.

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What is the Barceló Pro client code? What is the Barceló Pro client code?

The security code or client code is the one that identifies your company in our system. You will need it for procedures such as the registration of new users  belonging to your company/agency.

 

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What is Barceló Pro Rewards? What is Barceló Pro Rewards?

Barceló Pro Rewards is the Barceló Hotel Group's loyalty program, which recognizes the efforts of travel professionals and companies for selling our hotels by rewarding them with points that can be exchanged for gifts and stays.

What is the reason for your query?

General information

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I need information about hotel prices I need information about hotel prices

If you would like to book more than 10 rooms, please indicate the number of rooms you require, the number of people, the type of event and any other requirement you may have, in the message field below. We will be in contact with you as soon as possible.

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I need information about my wedding reception I need information about my wedding reception
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Make a reservation at Barcelo.com

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I want to modify or cancel my reservation I want to modify or cancel my reservation
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I would like to request a price match I would like to request a price match
At Barceló Hotel Group, we are offering a double guarantee: on Barcelo.com and through our Customer Service telephone number you will always find the lowest price, and once you make a reservation you will realize that if you find a cheaper rate on another website or on Barcelo.com, or by calling our Customer Service, we will always match it. Please check the conditions of our commitment to the best rate guaranteed.
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I would like to send a complaint to Barceló about a current or past stay. I would like to send a complaint to Barceló about a current or past stay.
What would you like to complain about?*

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I would like to send a complaint to Barceló about a current or past stay. I would like to send a complaint to Barceló about a current or past stay.
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I wish to claim a reimbursement of expenses, or make another type of claim (choose one type) I wish to claim a reimbursement of expenses, or make another type of claim (choose one type)
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The My Barceló Program

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I have a problem in My Barceló account, or I want to change something in my account I have a problem in My Barceló account, or I want to change something in my account
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I have a suggestion about the My Barceló program I have a suggestion about the My Barceló program
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Basic information about data protection.

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Spain

00 34 971 92 80 21

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See all numbers See all numbers

Europe


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Germany 

0800 7777373

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Austria

+34 971 08 14 57

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Belgium 

0 800 10 373

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Belarus 

+34 971 08 14 57

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Bulgaria 

+34 971 08 14 57

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Denmark 

+34 971 08 14 57

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Slovakia 

+34 971 08 14 57

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Slovenia 

+34 971 08 14 57

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Spain 

971 92 80 21

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Estonia 

+34 971 08 14 57

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Finland 

+34 971 08 14 57

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France 

0 805 37 40 16

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Greece 

21 1198 5182

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Netherlands 

0800 0232613

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Hungary 

+34 971 08 14 57

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Ireland 

1 800 200 032

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Italy 

800 719 431

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Latvia 

+34 971 08 14 57

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Lithuania 

+34 971 08 14 57

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Luxembourg  

+34 971 08 14 57

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Monaco 

330805374016

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Norway 

+34 971 08 14 57

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Poland 

+34 971 08 14 57

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Portugal 

800 502 362

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Czech Republic 

800 222 515

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United Kingdom 

0800 021 1256

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Romania 

+34 971 08 14 57

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Russian Federation 

8 (800) 333-42-74

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Sweden 

+34 971 08 14 57

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Switzerland 

0 800 563 092

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Turkey 

0 800 621 15 15

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Ukraine 

+34 971 08 14 57

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Rest of Europe 

+34 971 08 14 57

America


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Argentina 

0800-222-7222