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Allegro Granada

Avda. de Pulianas 10   18012 Granada , Andalucía   España  


Places of Interest

17 km Granada Airport

2 km Albaicín

2.5 km The Alhambra

6 km Granada Conference and Exhibition Centre

Guest reviews.

There is no better expert than a traveller.

Allegro Granada

4.0/5 Round Indicators
| 628 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

204

Very good

38% Complete

242

Average

19% Complete

120

Poor

6% Complete

40

Very poor

3% Complete

22

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    Round Indicators
    ZfyEd Singapore, Singapore. 06/17/2018 Family

    “3-star hotel~”

    This is quite a new hotel and you can sense that many things looked very new. Our tour group came by here for one night and our room was 202. The lobby was quite small as compared to other hotel we had stayed earlier on. Upon checking in, we were told to submit our passports to the staff for "recording" purpose (though it was returned to us later on). Our room was cosy and nice, despite being much smaller than others we have stayed earlier. Although the hotel was located along a stretch of road with buildings around, it was not noisy at all. There was no kettle, bottles of drinking water offered, not to mention coffee or tea and toilet was also much smaller and had no bathtub. Wifi was unstable as it got on-and-off connections. Aircon not cold and we had to open the windows with more cooling air outside. We had our buffet dinner and breakfast at the hotel and that was quite a disappointment. Very limited spread and some food were either too salty or too bland. And some of the food items were "repeated" in the breakfast spread (apparently leftovers from the dinner the night before). Some of the fruits on offer were quite in bad condition. There were the same views as expressed by my other fellow groupmates too. In addition, servers were indifferent and the same staff who worked in the dinner and breakfast sessions. And as rightly pointed out by the earlier reviewer, we could not sit as we pleased (though we were early and the cafe was barely occupied) and had to sit at "designated" place. Also during our dinning session, a female server accidentally broke some glasses while busy talking to her male bald-head colleague but it took her quite a long while to return to sweep the shattered glass pieces and luckily there were only few diners then (mostly our tour mates) but if more diners were seated there, it could pose a danger, especially for kids). From the hotel, a short walk will lead you to a small neighbourhood church and town, with convenience, food stores around. Despite of being new and with more shortcomings, it should deserve a 3-star rating rightfully.
    Round Indicators
    glenuehlein West Palm Beach, Florida. 06/11/2018 Solo travel

    “SUBSTANDARD and TERRIBLE!”

    Maybe I'm spoiled because I stay in first class hotels, but this hotel Allegro Granada is clearly substandard and should NOT be included for a stay with Trafalgar tours. The president of Trafalgar should stay here under an assumed name to see and experience what I did while on tour with Trafalgar. Upon arrival, it was literally chaos with the bell and management staff trying to accommodate the influx of guests. They were rude when asked about anything from the front desk/reception staff. I entered my room to a disgusting smell. The window was open and when I opened the closet to use the safe and hangars, there was another, deeper disgusting smell. I complained to the reception management staff and they did NOTHING to accommodate me better than my first impressions. The restaurant and the restaurant staff are a joke. I tired to order a cocktail and was rudely met with with a member of the kitchen staff who pretended he knew no English and summarily dismissed me. I had to buy a beer from the front desk (Hello??) The restaurant looks like a 1950's diner. Furniture and tables dirty and they had the WORST FOOD on their buffet imaginable. Dried up chicken legs and not much else on the dinner buffet. Breakfast buffet was just as bad - cold food that should be hot and hot food (what a joke) with nothing to eat but the stale pastries. I sat down at a table in the restaurant, was eating my limited dinner with a beer and all of a sudden some man rushed up to me with another staff and member and stated I was not allowed to sit th andere. For a half empty restaurant, this was totally out of line. I was instructed to sit where the Trafalgar Tour people were seated and I never knew I had a designated seat. What a disgusting mess of a hotel and sad that Trafalgar would impose this on me.

    Javier A, Subdirector at Allegro Granada, responded to this review
     Dear Glenuehlein We sincerely appreciate the time you spent to share your comments following your visit to our Allegro Granada Hotel, our guests' feedback is of most importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. I would like to apologize for all the inconveniences that you suffered during your stay. I can assure that they are all part of an isolate case that doesnt reflect the great service we are used to give to our guests in Allegro Granada Hotel. We are going to check on our luggage delivery so that we can make it faster and more agile. Regarding the comments about the restaurant and the staff we are taking the formative meassures needed so that somtheing similar doesnt occur again. I regret for not being able to make your stay as pleasant as you expected. I am sure that if we had another chance you would have a complete different impression about this great hotel. We hope we can do it. Yours sincerely

    Round Indicators
    Rivets1952 Melbourne, Australia. 06/03/2018 Friends getaway

    “Good overnight stay”

    Stayed for one night and the first thing you notice is the staff are all very helpful. Room clean and bed comfortable. Air conditioner worked well but you could also open a window if you wanted to air the room. Quiet area so noise not a problem. Pleasant 10-15 minute walk into city centre. No tea/coffee making facilities. Breakfast very good. Would visit again.
    Round Indicators
    Jaymi_NZ Auckland Central, New Zealand. 05/28/2018 Family

    “Comfortable and Contemporary”

    Stayed here for one night and it was pleasant! The rooms were clean, beds were comfortable and bathroom was spacious. We had dinner and breakfast buffets at the hotel, both of which had good options and variety.
    Round Indicators
    shosh22 Greater Melbourne, Australia. 05/24/2018 Friends getaway

    “Overnight stop”

    Quick overnighted having left Seville that morning. Staff were absolutely delightful and very happy to help. Safe available in room. Room petite but comfortable with easy to work air conditioning . Colors of red pleasing. On closer inspection for such a Young place extensive wear and tear. Breakfast plentiful and how exciting to actually have hot water for tea making!! Easy to walk to lovely restaurants to try tapas. Would visit again

    Javier A, Subdirector at Allegro Granada, responded to this review
     Dear Shosh22 It is nice to read such a nice review about your recent stay at Allegro Granada, we are glad to enjoyed. We will be patiently waiting to welcome you soon to make you feel like at home one more time. Best regards

    EVALUATION

    Round Indicators

    • june 17 2018
    • Singapore, Singapore
    • Family

    ZfyEd

    “3-star hotel~”


    This is quite a new hotel and you can sense that many things looked very new. Our tour group came by here for one night and our room was 202. The lobby was quite small as compared to other hotel we had stayed earlier on. Upon checking in, we were told to submit our passports to the staff for "recording" purpose (though it was returned to us later on). Our room was cosy and nice, despite being much smaller than others we have stayed earlier. Although the hotel was located along a stretch of road with buildings around, it was not noisy at all. There was no kettle, bottles of drinking water offered, not to mention coffee or tea and toilet was also much smaller and had no bathtub. Wifi was unstable as it got on-and-off connections. Aircon not cold and we had to open the windows with more cooling air outside. We had our buffet dinner and breakfast at the hotel and that was quite a disappointment. Very limited spread and some food were either too salty or too bland. And some of the food items were "repeated" in the breakfast spread (apparently leftovers from the dinner the night before). Some of the fruits on offer were quite in bad condition. There were the same views as expressed by my other fellow groupmates too. In addition, servers were indifferent and the same staff who worked in the dinner and breakfast sessions. And as rightly pointed out by the earlier reviewer, we could not sit as we pleased (though we were early and the cafe was barely occupied) and had to sit at "designated" place. Also during our dinning session, a female server accidentally broke some glasses while busy talking to her male bald-head colleague but it took her quite a long while to return to sweep the shattered glass pieces and luckily there were only few diners then (mostly our tour mates) but if more diners were seated there, it could pose a danger, especially for kids). From the hotel, a short walk will lead you to a small neighbourhood church and town, with convenience, food stores around. Despite of being new and with more shortcomings, it should deserve a 3-star rating rightfully.


    EVALUATION

    Round Indicators

    • june 11 2018
    • West Palm Beach, Florida
    • Solo travel

    glenuehlein

    “SUBSTANDARD and TERRIBLE!”


    Maybe I'm spoiled because I stay in first class hotels, but this hotel Allegro Granada is clearly substandard and should NOT be included for a stay with Trafalgar tours. The president of Trafalgar should stay here under an assumed name to see and experience what I did while on tour with Trafalgar. Upon arrival, it was literally chaos with the bell and management staff trying to accommodate the influx of guests. They were rude when asked about anything from the front desk/reception staff. I entered my room to a disgusting smell. The window was open and when I opened the closet to use the safe and hangars, there was another, deeper disgusting smell. I complained to the reception management staff and they did NOTHING to accommodate me better than my first impressions. The restaurant and the restaurant staff are a joke. I tired to order a cocktail and was rudely met with with a member of the kitchen staff who pretended he knew no English and summarily dismissed me. I had to buy a beer from the front desk (Hello??) The restaurant looks like a 1950's diner. Furniture and tables dirty and they had the WORST FOOD on their buffet imaginable. Dried up chicken legs and not much else on the dinner buffet. Breakfast buffet was just as bad - cold food that should be hot and hot food (what a joke) with nothing to eat but the stale pastries. I sat down at a table in the restaurant, was eating my limited dinner with a beer and all of a sudden some man rushed up to me with another staff and member and stated I was not allowed to sit th andere. For a half empty restaurant, this was totally out of line. I was instructed to sit where the Trafalgar Tour people were seated and I never knew I had a designated seat. What a disgusting mess of a hotel and sad that Trafalgar would impose this on me.


    Javier A, Subdirector at Allegro Granada, responded to this review
    Dear Glenuehlein We sincerely appreciate the time you spent to share your comments following your visit to our Allegro Granada Hotel, our guests' feedback is of most importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. I would like to apologize for all the inconveniences that you suffered during your stay. I can assure that they are all part of an isolate case that doesnt reflect the great service we are used to give to our guests in Allegro Granada Hotel. We are going to check on our luggage delivery so that we can make it faster and more agile. Regarding the comments about the restaurant and the staff we are taking the formative meassures needed so that somtheing similar doesnt occur again. I regret for not being able to make your stay as pleasant as you expected. I am sure that if we had another chance you would have a complete different impression about this great hotel. We hope we can do it. Yours sincerely

    EVALUATION

    Round Indicators

    • june 3 2018
    • Melbourne, Australia
    • Friends getaway

    Rivets1952

    “Good overnight stay”


    Stayed for one night and the first thing you notice is the staff are all very helpful. Room clean and bed comfortable. Air conditioner worked well but you could also open a window if you wanted to air the room. Quiet area so noise not a problem. Pleasant 10-15 minute walk into city centre. No tea/coffee making facilities. Breakfast very good. Would visit again.


    EVALUATION

    Round Indicators

    • may 28 2018
    • Auckland Central, New Zealand
    • Family

    Jaymi_NZ

    “Comfortable and Contemporary”


    Stayed here for one night and it was pleasant! The rooms were clean, beds were comfortable and bathroom was spacious. We had dinner and breakfast buffets at the hotel, both of which had good options and variety.


    EVALUATION

    Round Indicators

    • may 24 2018
    • Greater Melbourne, Australia
    • Friends getaway

    shosh22

    “Overnight stop”


    Quick overnighted having left Seville that morning. Staff were absolutely delightful and very happy to help. Safe available in room. Room petite but comfortable with easy to work air conditioning . Colors of red pleasing. On closer inspection for such a Young place extensive wear and tear. Breakfast plentiful and how exciting to actually have hot water for tea making!! Easy to walk to lovely restaurants to try tapas. Would visit again


    Javier A, Subdirector at Allegro Granada, responded to this review
    Dear Shosh22 It is nice to read such a nice review about your recent stay at Allegro Granada, we are glad to enjoyed. We will be patiently waiting to welcome you soon to make you feel like at home one more time. Best regards

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