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Barceló Tambor Beach  Hotel Beach
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Map and location

Playa Tambor, Puntarenas   771-1150 Tambor ,   Costa Rica  


Points of Interest

2 mi Tambor Airport

105 ft Tambor Beach

0.6 miles Los Delfines Golf Club

11 mi Curú National Park

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Barceló Tambor

4.0/5 Round Indicators
| 3033 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

1431

Very good

25% Complete

765

Average

13% Complete

419

Poor

8% Complete

245

Very poor

5% Complete

173

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    Round Indicators
    Relax686027 Costa Rica. 10/13/2019 Couples

    “Our worst experience in an All inclusive Hotel in CR”

    My Girlfriend and I used to frequent Barcelo Hotels in Costa Rica. We personally love Occidental Tamarindo and Papagayo, Initially we make a reservation in Tambor by mistake as we wanted to reservate in Tamarindo so we immediately wrote an email to Bacerlo staff to kindly request to transfer our reservation from Tambor to Tamarindo. Victor Rangel, Commercial Director as stayed in him email signature told us that we had to pay a money penality for the cancelation so I remember him again that we only wanted to transfer our reservation from one hotel to another. Again Victor Rangel without any sense of kindness just wrote in the email textually: "you will pay the corresponding money penalty" Facing this situation we decide to spend our vacations in Barcelo Tambor. We accidentally assumed the this will be as great as the other ones but it was our worst experience in an All Inclusive hotel EVER. Starting with our check-in, a young lady with a very bad customer service gave us the keys of the room but never spent a second to tell us our benefits as Intense Members of My Barcelo. Constantly we had to remember the staff the benefits that Tamarindo and Papagayo used to give us. 3 hours later of the check-in we received a note on the room that says that we need to go to reception again. Once we came to the reception they told us the we will need to pay more money because the young lady made a mistake in the payment (very bad situation to start a vacations Stay) Rooms are old and smell bad, Next days the cleaning room service came to late and didn't even change the towels for a clean ones. The foods is even worst than the things mentioned above, every time seems that they don't even care about the quality and flavor of the food, we really felt the need to go out the hotel in search of good food, really bad deserts and buffet. The staff kindness is practically non-existent, always seems that they don't really want to be there, most of them didn't even could respond anything to a simple "thank you" we gave. At the time of our check-out we had to remember they again about our benefits as Intense Members when they came into our room at 11:00am to clean it without even making sure if we have letf the room, we felt we were expelled. The only good thing we noted was the entertainment staff at the nights.
    Round Indicators
    Cara S 10/11/2019

    “Part of a Tour”

    Upon entering the room, I noticed spots all over the floor of dried dirty water patches. I entered the washroom, and immediately noticed dirty water still in the tub ~ 2” depth with hair and sand. The side of the tub were very dirty. I took a towel to wipe the sides and it came up completely brown. There were dirty finger and hand marks all over the sides of doors, trim and tables. I then continued to clean the entire room from top to bottom, at which point when I came to the toilet, noticed a substance that looked like vomit down the far side of the toilet that faced away from the door. The drains to both our toilet and bath were nonfunctional. The showerhead did not produce pressure and was a slow trickle. I spoke with the reception and they seemed to fix the drainage issues. The pressure issue improved after the weekend when there were significantly less people at the resort. The food was not local and seemed to try to be americanized and fell short of our expectations. It was not enjoyable, and unfortunately my husband ended up ill and required medical attention when we returned back home. The grounds keeping was excellent and extremely lush. The servers, particularly Nino from the Steakhouse, and Glenda from the Customer Service were kind and talented in their positions. The employees worked very, very hard, and tried to keep up with the number of guests to the best of their abilities. Will not be returning to this resort. Fortunately it was the last on our tour program.
    Round Indicators
    Chance C 10/04/2019 Couples

    “Avoid this place”

    Avoid this place. The 5 star rating on their site is a total joke The worst food I have had at any hotel EVER (and i have stayed in thousand for my work). Other issues: At night the guards stayed under the stairwell of my building. No bathrooms there so guess where they went? Disgusting. Upon leaving, we had left our bracelets in the room. They threatened us with billing my credit card in full again. The lady at the desk was extremely rude to us. The good things: Beautiful grounds and cleaning staff.. You are better off staying at a small hotel in Tambor..

    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
     Dear Customer, Thank you for sending us your appreciations, we regret what happened, for what you expose us, some of our services did not meet our usual quality standards, so we externalize our most sincere apologies. We will immediately proceed to review our current menus with our chefs in charge, guaranteeing our excellent gastronomic quality both nationally and internationally. We have informed the head of security to take the pertinent actions and thus prevent this type of practices from being presented again. As for the toilets of our employees, our facilities have adequate quantity and access according to each work area. In addition, to the reception issue, we have requested our head in charge to provide more advice and training to the area staff, always providing our outstanding customer service. We hope to have the opportunity to receive you again and thus be able to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Priscilla H Glendon, Canada. 08/21/2019 Friends getaway

    “Bad Customer Service..... but hotel is okish”

    I am here right now at this hotel. Here is my take. Rooms are good, beds are comfy. Rooms are very clean and well kept. Pool seems dirty with a lot of cups underwater. I think I picked out at least 10 in an hours time. You can also see that things aren’t moved around to properly sweep the pool area. I know it’s standard for you have to make dinner reservations during an allotted time only. But I don’t appreciate having to wait around for a half hour because the customer service rep isn’t around during this time. The buffet restaurant service is also lacking. I wish I could just get up and get my own drink of water, Ok that’s enough for now. Hopefully my opinion changes by the end of my trip. Fingers crossed,

    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
     Dear Customer: Thank you for sending us your comment about your experience at our Barceló Tambor hotel, we assume the commitment to provide the necessary corrections in each of the issues presented, together with our department heads. We look forward to receiving you again in the future. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    Round Indicators
    Jacque1323 08/19/2019 Couples

    “Excellent service and amazing staff”

    We stayed at Barcelo hotel 3 different times, twice in San Jose and once in Tambor. Both hotels had excellent costumer service. Barcelo Tambor was incredible!! The night time shows and entertainment was so fun and enjoyable for the whole family. We will be returning soon!

    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
     Dear Customer: We appreciate your preference towards our hotel line, we are happy to have covered your expectations. Thanks to our excellent entertainment team we manage to provide stays full of magic and fun, guaranteeing maximum enjoyment for our visitors. We hope to welcome you again soon. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    EVALUATION

    Round Indicators

    • october 13 2019
    • Costa Rica
    • Couples

    Relax686027

    “Our worst experience in an All inclusive Hotel in CR”


    My Girlfriend and I used to frequent Barcelo Hotels in Costa Rica. We personally love Occidental Tamarindo and Papagayo, Initially we make a reservation in Tambor by mistake as we wanted to reservate in Tamarindo so we immediately wrote an email to Bacerlo staff to kindly request to transfer our reservation from Tambor to Tamarindo. Victor Rangel, Commercial Director as stayed in him email signature told us that we had to pay a money penality for the cancelation so I remember him again that we only wanted to transfer our reservation from one hotel to another. Again Victor Rangel without any sense of kindness just wrote in the email textually: "you will pay the corresponding money penalty" Facing this situation we decide to spend our vacations in Barcelo Tambor. We accidentally assumed the this will be as great as the other ones but it was our worst experience in an All Inclusive hotel EVER. Starting with our check-in, a young lady with a very bad customer service gave us the keys of the room but never spent a second to tell us our benefits as Intense Members of My Barcelo. Constantly we had to remember the staff the benefits that Tamarindo and Papagayo used to give us. 3 hours later of the check-in we received a note on the room that says that we need to go to reception again. Once we came to the reception they told us the we will need to pay more money because the young lady made a mistake in the payment (very bad situation to start a vacations Stay) Rooms are old and smell bad, Next days the cleaning room service came to late and didn't even change the towels for a clean ones. The foods is even worst than the things mentioned above, every time seems that they don't even care about the quality and flavor of the food, we really felt the need to go out the hotel in search of good food, really bad deserts and buffet. The staff kindness is practically non-existent, always seems that they don't really want to be there, most of them didn't even could respond anything to a simple "thank you" we gave. At the time of our check-out we had to remember they again about our benefits as Intense Members when they came into our room at 11:00am to clean it without even making sure if we have letf the room, we felt we were expelled. The only good thing we noted was the entertainment staff at the nights.


    EVALUATION

    Round Indicators

    • october 11 2019

    Cara S

    “Part of a Tour”


    Upon entering the room, I noticed spots all over the floor of dried dirty water patches. I entered the washroom, and immediately noticed dirty water still in the tub ~ 2” depth with hair and sand. The side of the tub were very dirty. I took a towel to wipe the sides and it came up completely brown. There were dirty finger and hand marks all over the sides of doors, trim and tables. I then continued to clean the entire room from top to bottom, at which point when I came to the toilet, noticed a substance that looked like vomit down the far side of the toilet that faced away from the door. The drains to both our toilet and bath were nonfunctional. The showerhead did not produce pressure and was a slow trickle. I spoke with the reception and they seemed to fix the drainage issues. The pressure issue improved after the weekend when there were significantly less people at the resort. The food was not local and seemed to try to be americanized and fell short of our expectations. It was not enjoyable, and unfortunately my husband ended up ill and required medical attention when we returned back home. The grounds keeping was excellent and extremely lush. The servers, particularly Nino from the Steakhouse, and Glenda from the Customer Service were kind and talented in their positions. The employees worked very, very hard, and tried to keep up with the number of guests to the best of their abilities. Will not be returning to this resort. Fortunately it was the last on our tour program.


    EVALUATION

    Round Indicators

    • october 4 2019
    • Couples

    Chance C

    “Avoid this place”


    Avoid this place. The 5 star rating on their site is a total joke The worst food I have had at any hotel EVER (and i have stayed in thousand for my work). Other issues: At night the guards stayed under the stairwell of my building. No bathrooms there so guess where they went? Disgusting. Upon leaving, we had left our bracelets in the room. They threatened us with billing my credit card in full again. The lady at the desk was extremely rude to us. The good things: Beautiful grounds and cleaning staff.. You are better off staying at a small hotel in Tambor..


    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
    Dear Customer, Thank you for sending us your appreciations, we regret what happened, for what you expose us, some of our services did not meet our usual quality standards, so we externalize our most sincere apologies. We will immediately proceed to review our current menus with our chefs in charge, guaranteeing our excellent gastronomic quality both nationally and internationally. We have informed the head of security to take the pertinent actions and thus prevent this type of practices from being presented again. As for the toilets of our employees, our facilities have adequate quantity and access according to each work area. In addition, to the reception issue, we have requested our head in charge to provide more advice and training to the area staff, always providing our outstanding customer service. We hope to have the opportunity to receive you again and thus be able to provide you with a stay according to your expectations. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    EVALUATION

    Round Indicators

    • august 21 2019
    • Glendon, Canada
    • Friends getaway

    Priscilla H

    “Bad Customer Service..... but hotel is okish”


    I am here right now at this hotel. Here is my take. Rooms are good, beds are comfy. Rooms are very clean and well kept. Pool seems dirty with a lot of cups underwater. I think I picked out at least 10 in an hours time. You can also see that things aren’t moved around to properly sweep the pool area. I know it’s standard for you have to make dinner reservations during an allotted time only. But I don’t appreciate having to wait around for a half hour because the customer service rep isn’t around during this time. The buffet restaurant service is also lacking. I wish I could just get up and get my own drink of water, Ok that’s enough for now. Hopefully my opinion changes by the end of my trip. Fingers crossed,


    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
    Dear Customer: Thank you for sending us your comment about your experience at our Barceló Tambor hotel, we assume the commitment to provide the necessary corrections in each of the issues presented, together with our department heads. We look forward to receiving you again in the future. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

    EVALUATION

    Round Indicators

    • august 19 2019
    • Couples

    Jacque1323

    “Excellent service and amazing staff”


    We stayed at Barcelo hotel 3 different times, twice in San Jose and once in Tambor. Both hotels had excellent costumer service. Barcelo Tambor was incredible!! The night time shows and entertainment was so fun and enjoyable for the whole family. We will be returning soon!


    BTAMBOR, Revenue at Barcelo Tambor, responded to this review
    Dear Customer: We appreciate your preference towards our hotel line, we are happy to have covered your expectations. Thanks to our excellent entertainment team we manage to provide stays full of magic and fun, guaranteeing maximum enjoyment for our visitors. We hope to welcome you again soon. Cordially. Christian Alvarado Castro director Hotel Barceló Tambor

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

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    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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