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Barceló Royal Beach Hotel Interiors
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Sunny Beach   8240 Bourgas ,   Bulgaria  


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28.3 km Burgas Airport

8 km Nessebar Ethnographic Museum

156 km Cavarna Golf Course

82 km Ropotamo Reserve

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Barceló Royal Beach

4.0/5 Round Indicators
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    angie752 جلاسكو, المملكة المتحدة. 09/21/2019 عطلة مع الأصدقاء

    “Very Disappointed”

    My friend and I are just back from a one weeks stay in a pool view suite.. half board. On arrival hotel looks lovely. Check in was pretty straight forward. When we got to our room we were both disappointed, very old fashioned, didn’t look very clean. Walls were very badly marked!! Bathroom was disgusting...toilet bowl had hairs all over! Yuk.. Bathroom floor was very wet and when my friend got a tissue to mop it up boy were we shocked... black with dirt and hair. Went down to complain, they sent a maid up to clean it. She did half heartily!!! We ended going out and buying bleach and clothes and did it ourselves. The beds looked like they had seen better days, but to be fair was comfy enough. Another shocker was the cleanliness of the sun bed toppers... OMG disgusting!!! Had to put 2 towels on top before I would lie down on them. Also the seat pads on the furniture near reception were just as bad. We never sat up there!! Went to reception to borrow an iron... pictures will show you what they gave us.. dangerous!!!! A couple of positives now... we both enjoyed the food, was plenty of choice so no complaints there. Alcohol was good, decent measures and a good price. Some of the staff were nice. My friend fell in the restaurant one morning and the staff came to her aid straight away. Made sure she was ok, asked if she needed a Doctor etc... luckily she didn’t. One member of staff Svetoslav Kvnev who workes on reception is a disgrace to the company. We witnessed how he spoke to an elderly couple. He shouldn’t be allowed to work with dealing with the public. Spoke to other guests and they also said his manner in dealing with the guests is shocking. All in all I would never recommend staying here. I’ve stayed at other Barcelo hotels and this hotel really lets the company down. At most I would rate it 3 star... NEVER 5 star.
    Round Indicators
    156barbal ‪Coventry‬, المملكة المتحدة. 09/19/2019 زوجان

    “Fantastic Holiday ”

    We were very sceptical about going to Sunny Beach, very few had a good word to say about it. Well I'm pleased to say we proved them wrong. We booked with Jet 2 and went to there Hotel Royal Beach Barceló, which was an excellent choice, beautiful and clean. Bedroom was very large and comfortable, bathroom was massive with a bath and separate shower cubicle. There was 2 restaurants to choose from with an excellent choice of foods, something for everyone. The Jet 2 rep was very helpful and booked us a couple of trips. We also went on the local bus to Nezebar, beautiful place wear flat shoes as it's cobble stones and can be difficult to walk on. Sunny beach is a beautiful sandy beach , very big with water sports available. Fantastic night life if you want it 5 minutes up the road, or stay where you are in the quiet if you want. Hotel pools are gorgeous but quite cold you have to hold your breath to go in, but well worth it. The only down side was check in was very slow, i think the computer was playing up, and the bedroom staff didn't replace the toiletries in the bathroom without asking at the reception desk. Thankyou for a lovely holiday , we'll be back .
    Round Indicators
    georginalee2894 ‪Leighton Buzzard‬, المملكة المتحدة. 09/19/2019

    “Barcelo - The land of false advertisement”

    It saddens me as I have used Barcelo many times over the years but it seems that it has really dropped their standards and I will be moving on from Barcelo not only on a personal basics and corporate , I will discuss about my most recent/last ever stay with Barcelo Royal Beach (20th July – 26th July 2019) , I booked 2 rooms via Barcelo directly like I always do , for a personal stay for me, my partner & my sister , her partner and child , I done the booking over the phone and the women was helpful enough , she confirmed I will get a £101 gift voucher to use at the hotel which I usually like spending on spa or anything other that the barcelo resorts have to offer , I always try out all the different services at the hotels so I know what feedback to give if I am asked but when i checked my confirmation it was wrong board level , so i rang up and they said it cant be changed only the booking can be cancelled and a new booking made which was a pain as i wasnt refunded for the first payment for another week. We arrived at the hotel early afternoon , when we proceeded to check in , he informed us the rooms aren’t ready , for another hour , being a barcelo/occidental regular its usual Priority check-in and check-out but this wasn’t the case , we had a look around , the reception didn’t have a wow factor which I love when I first come into a resort. When it was time to check in , we got our keys wasn’t the warmest of welcomes , we wasn’t actually in the hotel but apartments ages always with no signs or no one us telling us where to go its was nightmare. When we finally got to our room I wish we didn’t bother checking in , the room was dirty , very old fashioned and barely a 3* star let alone a 5* I was in utter shock to be fair, We upgraded to premium all inclusive so you always get a welcome gift but no , Barcelo special toiletries are provided but no , nothing screams more than getting me back home than this room just from the get go , the balcony rails were so un safe being on the 8 floor also , the bed was uncomfortable and had bugs in , their was no tea and coffee which is a must , there was literally nothing , being Barcelo member who I use a lot you want the arrival to be special this was everything but. The Shower was broke so you couldn’t have a shower , and then on top of that their was no water for 3 days in the room , I went to the reception many of times but nothing was done into moving us into a an acceptable room which I hadn’t bathe in 3/4days. Air con in the room really was literally just blowing hot air around. The beds were uncomfortable to stay in, two single beds doesn’t shout out romantic getaway. I had a credit voucher for £101 euros but couldn’t spend it at the spa or any other services – . I did opt to try the spa out as it looked nice , I went for an 60 mins facial but I was yet again disappointed , I arrive 15 minutes before my appointment as it always says arrive early so you can get set up and settle in the room , I arrived and waited and waited after 15 minutes after my appointment was meant to begin I still hadn’t been called , finally I was greeted by a women who took me into the treatment room , I lay on the bed , she got the steamer out , let the boiling hot steam on my face for around 15 – 20 mins while she left the room , which was burning my face , she came back in cleansed and exfoliated and then put a mask on and then left the room again for a further 30 minutes , for most of the treatment she was out of the room , when you get a facial If a mask is on you have you arms or feet rubbed or head , this was barely a treatment . I went to use the Sauna, and steam room etc but that had been burnt down. I found the older lady at the spa very rude also. I am more than disappointed with the stay it was complete lie i paid for something was false - The major thing is how dirty the hotel is , I could honestly go on and on , but I am fed up of this , we didn’t even have basics standards of living. 1 of the major things you pay for a barcelo appartment but can get the same stay for literally £100 for a week if you got to the Royal Beach Apartments and its the same hotel !!!! which is rated 2* - 3* Some things I would suggest for needed improvements asap. – - Barcelo to buy all the apartments on the site , theirs many for sale signs in the windows in the hotel it looks tacky and unprofessional - you can also stay in a apartment exactly the same as Barcelo apartments on the same site for a much bigger cost that I have found out. - The whole place needs a deep clean and modernising and cleaning up if you’re a group chain, this should be a standard procedure. - Have more activities and a stage and better entertainment get the audience involved and have someone speaking to audience. - Better quality of food and maybe suggest having one of the restaurants being al a carte, didn’t enjoy 1 night of food. - Being up to a high standard of cleanliness - Sort the seagull situation out, they many of them bathing in the pool every night its very unhygienic and makes people not want to use this facility as you don’t have much else to do on site. - Have more to do , all other barcelo resorts I have been to have things to do for example – Yogo , Pool classes , archery , Tennis , Snorkelling ,pizza making , different classes. - Make all the rooms up to a standard that would be acceptable. - Wifi improvement - 5* service - If your going to state it’s a barcelo 5* its needs to be it. - Heath and safety issues that need to be looked at through out the hotel. - The food really needs looking into , same desserts every night also which was not nice. - Food was bland and not fresh. - The pools outside are weirdly cold , this needs to be looked at. Benefits that were promised but not issued – Make the most of the advantages we offer with my Barceló benefits. Includes: - Best rate guaranteed on Barcelo.com (not true) Preferential check-in and check-out times (Not true) Gift voucher (redeemable during your stay for hotel extras (Not true) Welcome gift (Not true) Welcome and departure service (Not true) Early check-in at 10 am and late check-out at 4 pm (Not true ) (depending on availability) 15% off in other services (Not true) Complimentary VIP amenity 9(Not ture) I have emailed Barcelo as soon as arrived back but yet to hear a response 3 months later....Just says it all please stay away from the money grabbing Barcelo brand
    Round Indicators
    Verity_Hill ‪Alfreton‬, المملكة المتحدة. 09/19/2019 زوجان

    “Lovely hotel ”

    We’ve just stayed here for 5 days and loved it. A beautiful hotel in the perfect location for Sunny Beach. Really big rooms and bathroom. Little sun terrace with seats and a table. Plenty of mirrors and seating. The pools are great - if a little cold! Plenty of sun loungers and facilities on site. We also liked being able to get out onto the streets through different side entrances. Would definitely choose this hotel again!
    Round Indicators
    Bluesy1888 ‪Methil‬, المملكة المتحدة. 09/16/2019 زوجان

    “Beautiful Hotel”

    Beautiful hotel, lovely and friendly staff! Made an effort to put champagne and cake in the room on my wifes birthday. Very central to the strip, great location. Reasonably priced for what level off hotel and service you get. Will definately be back.

    تقييم

    Round Indicators

    • سبتمبر 21 2019
    • جلاسكو, المملكة المتحدة
    • عطلة مع الأصدقاء

    angie752

    “Very Disappointed”


    My friend and I are just back from a one weeks stay in a pool view suite.. half board. On arrival hotel looks lovely. Check in was pretty straight forward. When we got to our room we were both disappointed, very old fashioned, didn’t look very clean. Walls were very badly marked!! Bathroom was disgusting...toilet bowl had hairs all over! Yuk.. Bathroom floor was very wet and when my friend got a tissue to mop it up boy were we shocked... black with dirt and hair. Went down to complain, they sent a maid up to clean it. She did half heartily!!! We ended going out and buying bleach and clothes and did it ourselves. The beds looked like they had seen better days, but to be fair was comfy enough. Another shocker was the cleanliness of the sun bed toppers... OMG disgusting!!! Had to put 2 towels on top before I would lie down on them. Also the seat pads on the furniture near reception were just as bad. We never sat up there!! Went to reception to borrow an iron... pictures will show you what they gave us.. dangerous!!!! A couple of positives now... we both enjoyed the food, was plenty of choice so no complaints there. Alcohol was good, decent measures and a good price. Some of the staff were nice. My friend fell in the restaurant one morning and the staff came to her aid straight away. Made sure she was ok, asked if she needed a Doctor etc... luckily she didn’t. One member of staff Svetoslav Kvnev who workes on reception is a disgrace to the company. We witnessed how he spoke to an elderly couple. He shouldn’t be allowed to work with dealing with the public. Spoke to other guests and they also said his manner in dealing with the guests is shocking. All in all I would never recommend staying here. I’ve stayed at other Barcelo hotels and this hotel really lets the company down. At most I would rate it 3 star... NEVER 5 star.


    تقييم

    Round Indicators

    • سبتمبر 19 2019
    • ‪Coventry‬, المملكة المتحدة
    • زوجان

    156barbal

    “Fantastic Holiday ”


    We were very sceptical about going to Sunny Beach, very few had a good word to say about it. Well I'm pleased to say we proved them wrong. We booked with Jet 2 and went to there Hotel Royal Beach Barceló, which was an excellent choice, beautiful and clean. Bedroom was very large and comfortable, bathroom was massive with a bath and separate shower cubicle. There was 2 restaurants to choose from with an excellent choice of foods, something for everyone. The Jet 2 rep was very helpful and booked us a couple of trips. We also went on the local bus to Nezebar, beautiful place wear flat shoes as it's cobble stones and can be difficult to walk on. Sunny beach is a beautiful sandy beach , very big with water sports available. Fantastic night life if you want it 5 minutes up the road, or stay where you are in the quiet if you want. Hotel pools are gorgeous but quite cold you have to hold your breath to go in, but well worth it. The only down side was check in was very slow, i think the computer was playing up, and the bedroom staff didn't replace the toiletries in the bathroom without asking at the reception desk. Thankyou for a lovely holiday , we'll be back .


    تقييم

    Round Indicators

    • سبتمبر 19 2019
    • ‪Leighton Buzzard‬, المملكة المتحدة

    georginalee2894

    “Barcelo - The land of false advertisement”


    It saddens me as I have used Barcelo many times over the years but it seems that it has really dropped their standards and I will be moving on from Barcelo not only on a personal basics and corporate , I will discuss about my most recent/last ever stay with Barcelo Royal Beach (20th July – 26th July 2019) , I booked 2 rooms via Barcelo directly like I always do , for a personal stay for me, my partner & my sister , her partner and child , I done the booking over the phone and the women was helpful enough , she confirmed I will get a £101 gift voucher to use at the hotel which I usually like spending on spa or anything other that the barcelo resorts have to offer , I always try out all the different services at the hotels so I know what feedback to give if I am asked but when i checked my confirmation it was wrong board level , so i rang up and they said it cant be changed only the booking can be cancelled and a new booking made which was a pain as i wasnt refunded for the first payment for another week. We arrived at the hotel early afternoon , when we proceeded to check in , he informed us the rooms aren’t ready , for another hour , being a barcelo/occidental regular its usual Priority check-in and check-out but this wasn’t the case , we had a look around , the reception didn’t have a wow factor which I love when I first come into a resort. When it was time to check in , we got our keys wasn’t the warmest of welcomes , we wasn’t actually in the hotel but apartments ages always with no signs or no one us telling us where to go its was nightmare. When we finally got to our room I wish we didn’t bother checking in , the room was dirty , very old fashioned and barely a 3* star let alone a 5* I was in utter shock to be fair, We upgraded to premium all inclusive so you always get a welcome gift but no , Barcelo special toiletries are provided but no , nothing screams more than getting me back home than this room just from the get go , the balcony rails were so un safe being on the 8 floor also , the bed was uncomfortable and had bugs in , their was no tea and coffee which is a must , there was literally nothing , being Barcelo member who I use a lot you want the arrival to be special this was everything but. The Shower was broke so you couldn’t have a shower , and then on top of that their was no water for 3 days in the room , I went to the reception many of times but nothing was done into moving us into a an acceptable room which I hadn’t bathe in 3/4days. Air con in the room really was literally just blowing hot air around. The beds were uncomfortable to stay in, two single beds doesn’t shout out romantic getaway. I had a credit voucher for £101 euros but couldn’t spend it at the spa or any other services – . I did opt to try the spa out as it looked nice , I went for an 60 mins facial but I was yet again disappointed , I arrive 15 minutes before my appointment as it always says arrive early so you can get set up and settle in the room , I arrived and waited and waited after 15 minutes after my appointment was meant to begin I still hadn’t been called , finally I was greeted by a women who took me into the treatment room , I lay on the bed , she got the steamer out , let the boiling hot steam on my face for around 15 – 20 mins while she left the room , which was burning my face , she came back in cleansed and exfoliated and then put a mask on and then left the room again for a further 30 minutes , for most of the treatment she was out of the room , when you get a facial If a mask is on you have you arms or feet rubbed or head , this was barely a treatment . I went to use the Sauna, and steam room etc but that had been burnt down. I found the older lady at the spa very rude also. I am more than disappointed with the stay it was complete lie i paid for something was false - The major thing is how dirty the hotel is , I could honestly go on and on , but I am fed up of this , we didn’t even have basics standards of living. 1 of the major things you pay for a barcelo appartment but can get the same stay for literally £100 for a week if you got to the Royal Beach Apartments and its the same hotel !!!! which is rated 2* - 3* Some things I would suggest for needed improvements asap. – - Barcelo to buy all the apartments on the site , theirs many for sale signs in the windows in the hotel it looks tacky and unprofessional - you can also stay in a apartment exactly the same as Barcelo apartments on the same site for a much bigger cost that I have found out. - The whole place needs a deep clean and modernising and cleaning up if you’re a group chain, this should be a standard procedure. - Have more activities and a stage and better entertainment get the audience involved and have someone speaking to audience. - Better quality of food and maybe suggest having one of the restaurants being al a carte, didn’t enjoy 1 night of food. - Being up to a high standard of cleanliness - Sort the seagull situation out, they many of them bathing in the pool every night its very unhygienic and makes people not want to use this facility as you don’t have much else to do on site. - Have more to do , all other barcelo resorts I have been to have things to do for example – Yogo , Pool classes , archery , Tennis , Snorkelling ,pizza making , different classes. - Make all the rooms up to a standard that would be acceptable. - Wifi improvement - 5* service - If your going to state it’s a barcelo 5* its needs to be it. - Heath and safety issues that need to be looked at through out the hotel. - The food really needs looking into , same desserts every night also which was not nice. - Food was bland and not fresh. - The pools outside are weirdly cold , this needs to be looked at. Benefits that were promised but not issued – Make the most of the advantages we offer with my Barceló benefits. Includes: - Best rate guaranteed on Barcelo.com (not true) Preferential check-in and check-out times (Not true) Gift voucher (redeemable during your stay for hotel extras (Not true) Welcome gift (Not true) Welcome and departure service (Not true) Early check-in at 10 am and late check-out at 4 pm (Not true ) (depending on availability) 15% off in other services (Not true) Complimentary VIP amenity 9(Not ture) I have emailed Barcelo as soon as arrived back but yet to hear a response 3 months later....Just says it all please stay away from the money grabbing Barcelo brand


    تقييم

    Round Indicators

    • سبتمبر 19 2019
    • ‪Alfreton‬, المملكة المتحدة
    • زوجان

    Verity_Hill

    “Lovely hotel ”


    We’ve just stayed here for 5 days and loved it. A beautiful hotel in the perfect location for Sunny Beach. Really big rooms and bathroom. Little sun terrace with seats and a table. Plenty of mirrors and seating. The pools are great - if a little cold! Plenty of sun loungers and facilities on site. We also liked being able to get out onto the streets through different side entrances. Would definitely choose this hotel again!


    تقييم

    Round Indicators

    • سبتمبر 16 2019
    • ‪Methil‬, المملكة المتحدة
    • زوجان

    Bluesy1888

    “Beautiful Hotel”


    Beautiful hotel, lovely and friendly staff! Made an effort to put champagne and cake in the room on my wifes birthday. Very central to the strip, great location. Reasonably priced for what level off hotel and service you get. Will definately be back.


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