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Alrededores del hotel Barceló
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Map and location

Calle Maestro Montero 12   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Airport

2.6 km Albaicín

2 km The Alhambra

1.4 km Granada Conference and Exhibition Centre

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Barceló Granada Congress

4.0/5 Round Indicators
| 1751 تعليقات النزلاء

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الخدمة


Comments

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    Round Indicators
    iangardener1 07/16/2019 زوجان

    “Not really 5 Star”

    poor overall service form the reception staff, no available key for the room safe so had to store valuables in locked cases. I asked for the complimentary tea and coffee to be filled up as there was no tea or milk but was told I would have to pay 5 euros, really in a 5 star hotel??. Room needed maintenance on the window and also a better shower screen as water sprayed over the bathroom
    Round Indicators
    Ambassador462592 06/27/2019

    “Not 5 stars”

    First of all, at arrival, the receptionist was polite until he realized that 2 of us (group of 4) were Romanian. In that moment, he suddenly decided to ask us to pay in advance and took extra time to check our documents. Going forward, the hotel provides a nespresso machine indeed in every room but you get just 4 capsules (2 normal and 2 decaff) regardless of your stay. Same happened with the tea, 4 sachets and being replenished. Toiletries were provided for just 1 pers despite being 2 in the room and there were no slippers which is not pleasant seeing the bathroom floor was in marble. Last morning of our trip we woke up to find there was no water due to a broken pipe. All we could hear was "we cannot do anything" so we could not even get coffee in the morning before a 1400 km drive. It would be enough for the hotel management to order a cistern of water delivered but obviously, there is no disaster recovery in place. To make matters worse, the elevator for parking was broken and the receptionist told us to take the stairs (though no mention which were those). Add to this the fact that every evening between 6-9 pm some cleaning lady would knock desperately at the door to offer us those small chocolates that are usually left on the pillows.All in all, it was not 5 stars standard or conditions and I for one will never again use a Barcelo hotel.

    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the amenities included in the room did not address your needs. With the aim of providing amenities that are useful to customers and for environmental protection policy, we based our decision on the items that are most requested by the different types of guests who stay at our hotels. However, additional amenities are available upon request. With regard to your comment, just like at a growing number of establishments, our hotels have an advance payment procedure to speed up check-out times. We are sorry that you are not pleased with this process. We would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  Regarding the water cut, we apologize for any inconvenience this may have caused you. It was a general failure and we kindly request you to take it as an isolated circumstance, for whose immediate solution we will carry out all the necessary corrective measures and training actions. The water cut lasted a few hours. However, we had other alternatives for those customers who wanted to take a shower or take a coffee. We apologize if our reception team did not transmit this information correctly. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, María Gutiérrez Hotel Manager

    Round Indicators
    nishhussain لندن, المملكة المتحدة. 06/13/2019 العائلة

    “Comfortable and spacious”

    Stayed for two nights at this modern hotel with spacious rooms and good service!The hotel was beautiful and staff were friendly! Location was good as well. Not far from the city centre and close to the motorway.

    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
     Dear guest, Thank you for your positive comments about your stay in Barceló Granada Congress and for the time you devoted to share your experience through this site. We celebrate you enjoyed the confort of the room, the service provided by our team and our location just 15 minutes walking far from the heart of the city. Looking forward to welcoming you back soon in our hotel, receive my very best regards from Granada! María Gutiérrez Hotel Manager

    Round Indicators
    ghodi 06/10/2019

    “Holiday”

    Hotel was located 15 minutes to city center, not a bad walk as there is few nice shops along the way. Overall comfortable hotel, rooms were not cleaned properly but fixed upon request. Great for people with cars as they validate the parking.

    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
     Dear guest, We first would like to thank you for choosing our Barceló Granada Congress hotel for your holidays in Granada and for sharing your comments on your experience among us. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. Nevertheless, we are glad you told us the issue to be able to solve it during your stay. For the rest, we celebrate you enjoyed our hotel and our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, María Gutiérrez Hotel Manager

    Round Indicators
    Daydream26530681260 جبل طارق. 05/12/2019 زوجان

    “Beautiful Granada”

    This was our our vìsit after a very long time. We were pleasantly surprised by the change to the city. The hotel is very clean and comfortable. The staff are very friendly and go out of their way to help. The hotel is very easy to reach from the motorway and has a large garage. We have already booked to return in a few months.

    تقييم

    Round Indicators

    • يوليو 16 2019
    • زوجان

    iangardener1

    “Not really 5 Star”


    poor overall service form the reception staff, no available key for the room safe so had to store valuables in locked cases. I asked for the complimentary tea and coffee to be filled up as there was no tea or milk but was told I would have to pay 5 euros, really in a 5 star hotel??. Room needed maintenance on the window and also a better shower screen as water sprayed over the bathroom


    تقييم

    Round Indicators

    • يونيو 27 2019

    Ambassador462592

    “Not 5 stars”


    First of all, at arrival, the receptionist was polite until he realized that 2 of us (group of 4) were Romanian. In that moment, he suddenly decided to ask us to pay in advance and took extra time to check our documents. Going forward, the hotel provides a nespresso machine indeed in every room but you get just 4 capsules (2 normal and 2 decaff) regardless of your stay. Same happened with the tea, 4 sachets and being replenished. Toiletries were provided for just 1 pers despite being 2 in the room and there were no slippers which is not pleasant seeing the bathroom floor was in marble. Last morning of our trip we woke up to find there was no water due to a broken pipe. All we could hear was "we cannot do anything" so we could not even get coffee in the morning before a 1400 km drive. It would be enough for the hotel management to order a cistern of water delivered but obviously, there is no disaster recovery in place. To make matters worse, the elevator for parking was broken and the receptionist told us to take the stairs (though no mention which were those). Add to this the fact that every evening between 6-9 pm some cleaning lady would knock desperately at the door to offer us those small chocolates that are usually left on the pillows.All in all, it was not 5 stars standard or conditions and I for one will never again use a Barcelo hotel.


    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the amenities included in the room did not address your needs. With the aim of providing amenities that are useful to customers and for environmental protection policy, we based our decision on the items that are most requested by the different types of guests who stay at our hotels. However, additional amenities are available upon request. With regard to your comment, just like at a growing number of establishments, our hotels have an advance payment procedure to speed up check-out times. We are sorry that you are not pleased with this process. We would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday.  Regarding the water cut, we apologize for any inconvenience this may have caused you. It was a general failure and we kindly request you to take it as an isolated circumstance, for whose immediate solution we will carry out all the necessary corrective measures and training actions. The water cut lasted a few hours. However, we had other alternatives for those customers who wanted to take a shower or take a coffee. We apologize if our reception team did not transmit this information correctly. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards, María Gutiérrez Hotel Manager

    تقييم

    Round Indicators

    • يونيو 13 2019
    • لندن, المملكة المتحدة
    • العائلة

    nishhussain

    “Comfortable and spacious”


    Stayed for two nights at this modern hotel with spacious rooms and good service!The hotel was beautiful and staff were friendly! Location was good as well. Not far from the city centre and close to the motorway.


    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
    Dear guest, Thank you for your positive comments about your stay in Barceló Granada Congress and for the time you devoted to share your experience through this site. We celebrate you enjoyed the confort of the room, the service provided by our team and our location just 15 minutes walking far from the heart of the city. Looking forward to welcoming you back soon in our hotel, receive my very best regards from Granada! María Gutiérrez Hotel Manager

    تقييم

    Round Indicators

    • يونيو 10 2019

    ghodi

    “Holiday”


    Hotel was located 15 minutes to city center, not a bad walk as there is few nice shops along the way. Overall comfortable hotel, rooms were not cleaned properly but fixed upon request. Great for people with cars as they validate the parking.


    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
    Dear guest, We first would like to thank you for choosing our Barceló Granada Congress hotel for your holidays in Granada and for sharing your comments on your experience among us. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. Nevertheless, we are glad you told us the issue to be able to solve it during your stay. For the rest, we celebrate you enjoyed our hotel and our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, María Gutiérrez Hotel Manager

    تقييم

    Round Indicators

    • مايو 12 2019
    • جبل طارق
    • زوجان

    Daydream26530681260

    “Beautiful Granada”


    This was our our vìsit after a very long time. We were pleasantly surprised by the change to the city. The hotel is very clean and comfortable. The staff are very friendly and go out of their way to help. The hotel is very easy to reach from the motorway and has a large garage. We have already booked to return in a few months.


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