Alrededores del hotel Barceló
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Map and location

Calle Maestro Montero 12   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Airport

2.6 km Albaicín

2 km The Alhambra

1.4 km Granada Conference and Exhibition Centre

آراء النزلاء

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Barceló Granada Congress

4.0/5 Round Indicators
| 1532 تعليقات النزلاء

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Comments

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ترتيب حسب

    Round Indicators
    AlwaysPlanningCarrie 01/17/2019 زوجان

    “A clean stopping place, but lacking”

    My fiance and I stopped in for just one night, as Granada was a half way point on our eight hour drive. Unfortunately, we were there on Three Kings Day, and a Sunday, so the hotels normal amenities were lacking. The restaurant was closed, and the spa, a good part of the reason why we chose this hotel, wasn't available either. The room, while clean, was spartan. As someone else complained, the heating is centrally controlled, so it was quite warm in the room, even for my fiance who is usually cold. The window did open ... onto a noisy courtyard with fountains that kept us up half the night ... combined with some loud Spanish people at 5-6 am in the residential areas nearby. The bathroom was very stingy on towels, even the mini bar was half empty, and not a tea pot or coffee maker. Breakfast was very extensive, but should have been available up until the check out time. The hotel felt very empty and a little creepy... perhaps because of the holiday, but I would not have wanted to be a woman staying there alone. The hotel does offer parking (15 euro a night), but it isn't near to anything else -- it was a 15 minute drive to the Alhambra, which was the draw of Granada to us. We were glad to have a nice place to sleep (bed was MASSIVE) but we won't be booking back there again any time soon.
    Round Indicators
    Inspire24392459726 فيلادلفيا, بنسيلفانيا. 01/10/2019 العائلة

    “Modern hotel located away from tourist areas”

    Modern hotel located away from tourist areas. We arrived late and only spent 1 night with family so can't comment on most of the facilties/restaurant. It was very busy at check in due to arrival of large bus tour group and the restaurant was very busy. We ended up ordering from the restaurant but eating at the bar. Two of our burgers were undercooked (requested well done, were raw in the middle). Parking garage was hard to locate and enter due to location and the one way streets. It's a 15 min drive to the Alhambra parking lot from hotel.

    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remark about the queue and regret reading your dissatisfaction, our staf shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We were very saddened to read your disappointment with the restaurant experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. We regret that our parking did not match your expectations, in spite of being located in the underground floors and with an access in the same building next to the main door. However, we are going to review the signage to improve the access. For the rest, we celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.  Yours sincerely, María Gutiérrez Hotel Manager

    Round Indicators
    GAMQ مدينة نيويورك, نيويورك. 01/09/2019 العائلة

    “Good location, poor wifi, good staff”

    Poor WiFi spoilt the experience. Good parking and location. Courteous and attentive staff. There was no safe deposit box nor any iron or board. Elevators/lifts were clean and spacious. Better to take taxi to historic center.
    Round Indicators
    Miguel S 12/30/2018 العائلة

    “Nice, clean, modern hotel”

    It's a very modern hotel, located just outside the city centre. It's excellent if you have a car to park, since it doesn't force you to enter the busiest part of town, where the streets can be very narrow. If you don't mind walking, it's about 30 minute walk to the touristic part of town. The rooms are large, clean and comfortable and the staff were helpful and professional.
    Round Indicators
    claireB629 Stoke on Trent. 11/23/2018 العائلة

    “Rude staff ”

    This place is well furnished but has no atmosphere. The staff are rude and unaccommodating. Rooms boiling hot and loud outside so terrible nights sleep. Took over 45 minutes to check out, we weren’t advised there was a conference on when we checked in and had a flight to catch. Staff completely uncaring and just said get in the queue. No kettle or tea and coffee in the room, everything is just about getting your money here as they want you to order room service for a cup of coffee! Pay to park @ €15 per day, absolute joke, after being very rudely spoken to by one member of staff when we actually were able to check out and it was only when I raised a complaint that the parking was waived.

    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
     Dear Claire, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the normal for us. We appreciate you taking the time to notify us of your personal expérience, please rest assured that your review will be shared so that it does not happen again. We have taken good note of your remark about the queue when you checked out and regret reading your dissatisfaction, our receptionists shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We will take into consideration your suggestion of incorporating coffee machines into the rooms (we do have them in suites and junior suites), however, we kindly remind you that we can offer a kettle and tea set up, you can ask our reception by calling from the room. We regret your discomfort regarding the fact that the parking is an extra charge service. That is due because we have a limited capacity, and whose use should involve a supplement to avoid collapse and thus ensure maximum user satisfaction. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, María Gutiérrez Hotel Manager

    تقييم

    Round Indicators

    • يناير 17 2019
    • زوجان

    AlwaysPlanningCarrie

    “A clean stopping place, but lacking”


    My fiance and I stopped in for just one night, as Granada was a half way point on our eight hour drive. Unfortunately, we were there on Three Kings Day, and a Sunday, so the hotels normal amenities were lacking. The restaurant was closed, and the spa, a good part of the reason why we chose this hotel, wasn't available either. The room, while clean, was spartan. As someone else complained, the heating is centrally controlled, so it was quite warm in the room, even for my fiance who is usually cold. The window did open ... onto a noisy courtyard with fountains that kept us up half the night ... combined with some loud Spanish people at 5-6 am in the residential areas nearby. The bathroom was very stingy on towels, even the mini bar was half empty, and not a tea pot or coffee maker. Breakfast was very extensive, but should have been available up until the check out time. The hotel felt very empty and a little creepy... perhaps because of the holiday, but I would not have wanted to be a woman staying there alone. The hotel does offer parking (15 euro a night), but it isn't near to anything else -- it was a 15 minute drive to the Alhambra, which was the draw of Granada to us. We were glad to have a nice place to sleep (bed was MASSIVE) but we won't be booking back there again any time soon.


    تقييم

    Round Indicators

    • يناير 10 2019
    • فيلادلفيا, بنسيلفانيا
    • العائلة

    Inspire24392459726

    “Modern hotel located away from tourist areas”


    Modern hotel located away from tourist areas. We arrived late and only spent 1 night with family so can't comment on most of the facilties/restaurant. It was very busy at check in due to arrival of large bus tour group and the restaurant was very busy. We ended up ordering from the restaurant but eating at the bar. Two of our burgers were undercooked (requested well done, were raw in the middle). Parking garage was hard to locate and enter due to location and the one way streets. It's a 15 min drive to the Alhambra parking lot from hotel.


    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remark about the queue and regret reading your dissatisfaction, our staf shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We were very saddened to read your disappointment with the restaurant experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. We regret that our parking did not match your expectations, in spite of being located in the underground floors and with an access in the same building next to the main door. However, we are going to review the signage to improve the access. For the rest, we celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.  Yours sincerely, María Gutiérrez Hotel Manager

    تقييم

    Round Indicators

    • يناير 9 2019
    • مدينة نيويورك, نيويورك
    • العائلة

    GAMQ

    “Good location, poor wifi, good staff”


    Poor WiFi spoilt the experience. Good parking and location. Courteous and attentive staff. There was no safe deposit box nor any iron or board. Elevators/lifts were clean and spacious. Better to take taxi to historic center.


    تقييم

    Round Indicators

    • ديسمبر 30 2018
    • العائلة

    Miguel S

    “Nice, clean, modern hotel”


    It's a very modern hotel, located just outside the city centre. It's excellent if you have a car to park, since it doesn't force you to enter the busiest part of town, where the streets can be very narrow. If you don't mind walking, it's about 30 minute walk to the touristic part of town. The rooms are large, clean and comfortable and the staff were helpful and professional.


    تقييم

    Round Indicators

    • نوفمبر 23 2018
    • Stoke on Trent
    • العائلة

    claireB629

    “Rude staff ”


    This place is well furnished but has no atmosphere. The staff are rude and unaccommodating. Rooms boiling hot and loud outside so terrible nights sleep. Took over 45 minutes to check out, we weren’t advised there was a conference on when we checked in and had a flight to catch. Staff completely uncaring and just said get in the queue. No kettle or tea and coffee in the room, everything is just about getting your money here as they want you to order room service for a cup of coffee! Pay to park @ €15 per day, absolute joke, after being very rudely spoken to by one member of staff when we actually were able to check out and it was only when I raised a complaint that the parking was waived.


    استجاب b_granada_congress, Manager في هوتل إم إيه نازاريس بيزنس آند سبا, لهذا التعليق
    Dear Claire, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the normal for us. We appreciate you taking the time to notify us of your personal expérience, please rest assured that your review will be shared so that it does not happen again. We have taken good note of your remark about the queue when you checked out and regret reading your dissatisfaction, our receptionists shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We will take into consideration your suggestion of incorporating coffee machines into the rooms (we do have them in suites and junior suites), however, we kindly remind you that we can offer a kettle and tea set up, you can ask our reception by calling from the room. We regret your discomfort regarding the fact that the parking is an extra charge service. That is due because we have a limited capacity, and whose use should involve a supplement to avoid collapse and thus ensure maximum user satisfaction. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind regards, María Gutiérrez Hotel Manager

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