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Barceló Hotel Surroundings  Castillo Club Premium
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Map and location

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

250 m El Castillo beach

192 m Buenaventura Castle

3 km Salinas de Antigua Golf Course

Premios y Reconocimientos

Prizes and awards

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Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1267 تعليقات النزلاء

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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    Round Indicators
    rantol261590 وارسو, بولندا. 11/17/2019 عطلة مع الأصدقاء

    “Good time”

    I spent a wonderful time at this hotel. Location on the seafront, great view of the sea and marina. Very nice room, perfectly equipped. Very clean. Delicious meals (breakfast and dinner) and professional service. I will happily return there in the future.

    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
     Dear Guest, Thank you for your kind review about your recent visit at Barceló castillo Royal Level. We are very happy to read that your stay met your expectations and that you have a great time with us. We are looking forward to your next visit. Best regards, Marta Gonzato Guest Experience Manager

    Round Indicators
    Sachi F 11/11/2019

    “good”

    this was our 9 th visit but this time with the family . royal level reception as always very welcoming , helpful always happy. block 4 rooms spotless with lovely views. breakfast delicious,sadly evening meal not good this time ,children running around in the restaurant poking food with fingers parents no where to be seen how ever this is parenting problems, the staff in the restaurant work very hard and always with a smile thank you . The down side for us was the block 4 pool side , screaming kids causing mayhem balls everywhere it clearly states NO BALL or DIVING , RUNNING yet the life guard was more interested in sitting down talking to the bar staff ,the music choice around the pool area was not suitable for the royal level area which is a shame as when juan and carlos was in charge of the area it was always very relaxing and very well run . we still had a good time at the hotel but not an excellent time. hopefully when we return some of these issues will be sorted out .

    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
     Desr Guests, Firstly I would like to thank you for taking the time to share your feedbacks with us, it helps us immensely knowing our guests point of you as we always strive to improve our services and offer great holidays. We are truly happy to have such loyal returning guests and to see that coming back to our Hotel has become a home away from home. We will most certainly share all your comments with our Management, however it is true that at certain times of the year we might have more or less little guests in-house, this may vary depending on bank-holidays and main festivities. Nevertheless this should not consistently vary the chilled and relaxed atmosphere that distinguish our private pool section, and we regret this had happened on this occasion; rest assured we will do our very best to improve our policies at busier times. We are still genuinely glad to know you have enjoyed our facilities and culinary offer and that all staff made you feel comfortable throughout your stay. We all very much look forward to your next visit and as always please feel free to contact us directly prior to your arrival to make sure we prepare your welcome back with all your preferences! Kindest Regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    jane_jolly2002 ‪Bexleyheath‬, المملكة المتحدة. 11/10/2019 مسافر بمفرده

    “OK, but nothing special”

    I booked this hotel based on the TripAdvisor reviews, and learnt a valuable leason. Nothing wrong with the hotel, just nothing special. I've stayed at much better hotels in the Canaries and the food is certainly nothing to rave about. I liked the fact that as a Royal Level guest I could use the Aclar restaurant, but the choice here is much more limited than the main restaurant - the range of desserts is certainly a disappointment. It was also annoying that the Noray Sports Bar decided to shut the kitchen early, so by the time a waiter appeared after waiting 10 mins to order at 9.30pm, it was too late to order dessert. Coupled with the fact the ice cream bar was shut for the last four evenings of my stay (not advertised in the literature it's seasonal as gives winter times) I did feel a bit short changed. The biggest disappointment was the actual town, but that's my fault for believing the hype and not researching better. I'm sure many people love it here, and the hotel certainly had many returning guests during my stay. I, however, wouldn't return for the reasons stated abive

    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
     Dear Ms. Jolly, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Castillo Royal Level. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. According to your comments about food choice, we feel very sorry that the variety of food was not to your liking. We inform you that we comply strictly with the menu wheel that we have established and offer daily service lunch and dinner range of products for all kinds of nationalities, such as raw vegetables, appetizers, meats, fish, vegetables, fruits and desserts, as well as cooking. However, we want to achieve maximum satisfaction and therefore we take note of its findings. Regarding the schedule for La Goleta (ice cream bar), we do apologise for not informing correctly about the timetable. At the time that you were staying with us, we were implementing the winter schedule. Thank you once again for your time and consideration. We are looking forward to hosting you again in Hotel Barceló Castillo Royal Level in future holidays. Kind regards, Guest Experience Team

    Round Indicators
    steveAmey 11/06/2019 العائلة

    “Another Fabulous Visit”

    Barcelo Castillo Royal Level is The most Fabulous place to totally unwind and relax, a family favourite with many visits over the last 5 years, with even more to follow. Lots to do from tennis, swimming and fantastic coastal walks.

    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
     Dear Steve, We would like to thank you for sharing this heart-warming review: your kind words could truly be the definition of what we like to thing as a "home-away-from-home" for our guests when coming to Barceló Royal Level! Throughout all departments we really put our hearts in offering a friendly and professional service, and there is no better reward than having lovely regular guests coming back with us. Needless to say we all look forward to build more memories together! Kindest Regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    Boydeee ‪Sidcup‬, المملكة المتحدة. 11/02/2019 العائلة

    “Excellent all inclusive ”

    Best AI food ever eaten, premium spirits and luxury ice cream all included. Completely worth the couple of hundred pounds extra for royal level; quiet pool, seafront location, plenty of sun loungers and excellent bar. You are right on the marina with lovely walks in both directions, with waterside dining and bars which feel a level above the price paid. El camarote a la carte restaurant was a slight disappointment considering its almost london-like prices. The below-par quality was exaggerated when compared against the excellent quality all-inclusive buffet food. Highly recommend this place and will certainly return

    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
     Dear Guest, We are ever so delighted in reading you had a fantastic time at our Hotel and would like to thank you for taking the time to share your wonderful memories with us and our readers. A part from our unbeatable location which alone is a big plus to our facilities, we are really happy to know you appreciated our all-inclusive Royal Level package. When it comes to an all-inclusive holiday we could not agree more with you, it is indeed the most complete option as it offers that peace of mind you need to relax and truly make the most of your vacations and we are all glad you experienced this fully. We have taken good note of your remarks with regards to the a la carte restaurant, and even though our Royal Level buffet offer is hard to beat the a la carte do offer a different kind of service. Nevertheless we understand your preference for our buffet and will most certainly share your lovely words with all our colleagues as we know this will mean a lot to them! Once again, thank you for your kind review. We all very much look forward to your next visit when in Fuerteventura! With kind regards, Laura Sacchi Royal Level Service Manager

    تقييم

    Round Indicators

    • نوفمبر 17 2019
    • وارسو, بولندا
    • عطلة مع الأصدقاء

    rantol261590

    “Good time”


    I spent a wonderful time at this hotel. Location on the seafront, great view of the sea and marina. Very nice room, perfectly equipped. Very clean. Delicious meals (breakfast and dinner) and professional service. I will happily return there in the future.


    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
    Dear Guest, Thank you for your kind review about your recent visit at Barceló castillo Royal Level. We are very happy to read that your stay met your expectations and that you have a great time with us. We are looking forward to your next visit. Best regards, Marta Gonzato Guest Experience Manager

    تقييم

    Round Indicators

    • نوفمبر 11 2019

    Sachi F

    “good”


    this was our 9 th visit but this time with the family . royal level reception as always very welcoming , helpful always happy. block 4 rooms spotless with lovely views. breakfast delicious,sadly evening meal not good this time ,children running around in the restaurant poking food with fingers parents no where to be seen how ever this is parenting problems, the staff in the restaurant work very hard and always with a smile thank you . The down side for us was the block 4 pool side , screaming kids causing mayhem balls everywhere it clearly states NO BALL or DIVING , RUNNING yet the life guard was more interested in sitting down talking to the bar staff ,the music choice around the pool area was not suitable for the royal level area which is a shame as when juan and carlos was in charge of the area it was always very relaxing and very well run . we still had a good time at the hotel but not an excellent time. hopefully when we return some of these issues will be sorted out .


    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
    Desr Guests, Firstly I would like to thank you for taking the time to share your feedbacks with us, it helps us immensely knowing our guests point of you as we always strive to improve our services and offer great holidays. We are truly happy to have such loyal returning guests and to see that coming back to our Hotel has become a home away from home. We will most certainly share all your comments with our Management, however it is true that at certain times of the year we might have more or less little guests in-house, this may vary depending on bank-holidays and main festivities. Nevertheless this should not consistently vary the chilled and relaxed atmosphere that distinguish our private pool section, and we regret this had happened on this occasion; rest assured we will do our very best to improve our policies at busier times. We are still genuinely glad to know you have enjoyed our facilities and culinary offer and that all staff made you feel comfortable throughout your stay. We all very much look forward to your next visit and as always please feel free to contact us directly prior to your arrival to make sure we prepare your welcome back with all your preferences! Kindest Regards, Laura Sacchi Royal Level Service Manager

    تقييم

    Round Indicators

    • نوفمبر 10 2019
    • ‪Bexleyheath‬, المملكة المتحدة
    • مسافر بمفرده

    jane_jolly2002

    “OK, but nothing special”


    I booked this hotel based on the TripAdvisor reviews, and learnt a valuable leason. Nothing wrong with the hotel, just nothing special. I've stayed at much better hotels in the Canaries and the food is certainly nothing to rave about. I liked the fact that as a Royal Level guest I could use the Aclar restaurant, but the choice here is much more limited than the main restaurant - the range of desserts is certainly a disappointment. It was also annoying that the Noray Sports Bar decided to shut the kitchen early, so by the time a waiter appeared after waiting 10 mins to order at 9.30pm, it was too late to order dessert. Coupled with the fact the ice cream bar was shut for the last four evenings of my stay (not advertised in the literature it's seasonal as gives winter times) I did feel a bit short changed. The biggest disappointment was the actual town, but that's my fault for believing the hype and not researching better. I'm sure many people love it here, and the hotel certainly had many returning guests during my stay. I, however, wouldn't return for the reasons stated abive


    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
    Dear Ms. Jolly, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Castillo Royal Level. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. According to your comments about food choice, we feel very sorry that the variety of food was not to your liking. We inform you that we comply strictly with the menu wheel that we have established and offer daily service lunch and dinner range of products for all kinds of nationalities, such as raw vegetables, appetizers, meats, fish, vegetables, fruits and desserts, as well as cooking. However, we want to achieve maximum satisfaction and therefore we take note of its findings. Regarding the schedule for La Goleta (ice cream bar), we do apologise for not informing correctly about the timetable. At the time that you were staying with us, we were implementing the winter schedule. Thank you once again for your time and consideration. We are looking forward to hosting you again in Hotel Barceló Castillo Royal Level in future holidays. Kind regards, Guest Experience Team

    تقييم

    Round Indicators

    • نوفمبر 6 2019
    • العائلة

    steveAmey

    “Another Fabulous Visit”


    Barcelo Castillo Royal Level is The most Fabulous place to totally unwind and relax, a family favourite with many visits over the last 5 years, with even more to follow. Lots to do from tennis, swimming and fantastic coastal walks.


    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
    Dear Steve, We would like to thank you for sharing this heart-warming review: your kind words could truly be the definition of what we like to thing as a "home-away-from-home" for our guests when coming to Barceló Royal Level! Throughout all departments we really put our hearts in offering a friendly and professional service, and there is no better reward than having lovely regular guests coming back with us. Needless to say we all look forward to build more memories together! Kindest Regards, Laura Sacchi Royal Level Service Manager

    تقييم

    Round Indicators

    • نوفمبر 2 2019
    • ‪Sidcup‬, المملكة المتحدة
    • العائلة

    Boydeee

    “Excellent all inclusive ”


    Best AI food ever eaten, premium spirits and luxury ice cream all included. Completely worth the couple of hundred pounds extra for royal level; quiet pool, seafront location, plenty of sun loungers and excellent bar. You are right on the marina with lovely walks in both directions, with waterside dining and bars which feel a level above the price paid. El camarote a la carte restaurant was a slight disappointment considering its almost london-like prices. The below-par quality was exaggerated when compared against the excellent quality all-inclusive buffet food. Highly recommend this place and will certainly return


    استجاب elcastillorrpp, Guest Relations Manager في ‪Barcelo Castillo Royal Level‬, لهذا التعليق
    Dear Guest, We are ever so delighted in reading you had a fantastic time at our Hotel and would like to thank you for taking the time to share your wonderful memories with us and our readers. A part from our unbeatable location which alone is a big plus to our facilities, we are really happy to know you appreciated our all-inclusive Royal Level package. When it comes to an all-inclusive holiday we could not agree more with you, it is indeed the most complete option as it offers that peace of mind you need to relax and truly make the most of your vacations and we are all glad you experienced this fully. We have taken good note of your remarks with regards to the a la carte restaurant, and even though our Royal Level buffet offer is hard to beat the a la carte do offer a different kind of service. Nevertheless we understand your preference for our buffet and will most certainly share your lovely words with all our colleagues as we know this will mean a lot to them! Once again, thank you for your kind review. We all very much look forward to your next visit when in Fuerteventura! With kind regards, Laura Sacchi Royal Level Service Manager

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