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Barceló Hotel Gastronomy Costa Vasca
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Map and location

Avenida Pio Baroja, 15   20008 San Sebastián , País Vasco   España  


Places of Interest

23.1 km San Sebastián Airport

2.11 km San Sebastian Railway Station

22.6 km Bidasoa Fairgrounds

550 m Ondarreta beach

Premios y Reconocimientos

Prizes and awards

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Barceló Costa Vasca

4.0/5 Round Indicators
| 2645 تعليقات النزلاء

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Comments

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التصفية حسب:

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    Round Indicators
    hannahtravels09 07/17/2019 العائلة

    “No Complaints!”

    We loved everything about this hotel. It is one of the cheaper hotels in San Sebastián, so we weren’t expecting such amazing service and space. The rooms and bathrooms are very spacious. The location is perfect for walking to the beach. The staff members who helped us check in spoke multiple languages, which made the experience very easy for us. I honestly have nothing negative to say!

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very happy to know that we have achieved your expectations. We are in a quiet place a few minutes from the beach, only the emblematic Paseo de la Concha separates us from the historic center. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    carolynaarredo لوس أنجلوس, كاليفورنيا. 07/14/2019 مسافر بمفرده

    “Would recommend!”

    This was by far the nicest hotel I have ever stayed at. It had a pool and the bed felt like a cloud. There were unique bathroom things like dental kits and razor kit. The breakfast spread is must eat venue and it was not far away from little restaurants.

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Carolyna, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are very pleased to know that you enjoy our breakfast b-likeat buffet at which has a lot of natural, fresh and quality products, both local and international. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    loweskinshing سيدني, أستراليا. 07/13/2019 زوجان

    “Our room was not cleaned by their staff. We”

    Our room had not been cleaned nor new towels supplied. Rang Reception to complain, but received no apologies, their only comment was “ you must have left the Do not disturbed sign on your door”. Asked for a T V program for our room. Promised to send one up. But never did,

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. On the one hand, we sincerely regret reading your dissatisfaction with the cleanliness of your room. At Barceló, we strive to provide total confidence in this area, being fully aware that hygiene and cleanliness are aspects of great importance for our guests to feel 100% comfortable in our hotels. We are going to investigate what could have happened and why the room did not clean that day, probably, as our reception team told you, because we saw the "do not disturb" sign. Next time, please contact our reception team so that the person on duty can clean your room. On the other hand, we greatly regret that the person will not show up to help with the television programs. Your comment has been transferred to the corresponding departments so that these situations do not happen again. At Barceló we are fully aware that there is always room for improvement and for that we appreciate your comment, as the opinions of our guests are our best tool for continuous improvement. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    Storyteller171905 07/10/2019 زوجان

    “great stay”

    This was a very good hotel. Friendly reception. The swimming pool was GREAT! The room was very nice, clean, good space, and nice to have a balcony. Breakfast was also very good. No negative points to say

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are also pleased to know that you enjoyed our newly renovated pool, perfect for a swim and relax. Finally, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    tgb1959 ‪West Sussex‬, المملكة المتحدة. 07/07/2019 العائلة

    “Modern hotel, with outside pool, parking (fees) relatively near beach and city centre”

    Good hotel, convenient to Centre and beach whether by car or public bus ( number 16 or 27) or wish to walk (there is a steep hill to negotiate). Taxi from main bus station ( where the airport buses arrive/depart) is €10 max for 2. You can only get a taxi from a taxi rank or if in hotel , ask them for a ticket and taxi turns up in around 5 mins. The local bus services cost €1.75 for a single journey. There is a stop outside hotel. Coach to/from Bilbao airport is €17 each way. Recommend you download the coach app to book your tickets ( this can be tricky if flight delayed as you have to nominate bus time ) but it could save you time at airport as queue for ticket machine can be long. Hotel receptionists very friendly and if you book direct as Barcelo member you get a credit to use during stay. Did not try breakfast or dinner so cannot comment Outside pool is large and there are sun beds and umbrellas . There is a new fitness and indoor pool being built next to hotel but when we stayed. the work created little noise. The walk to the beach and town will take c20 mins down the hill and c30 back as quite steep. Recommend the bus/taxi if too much. Twin room was good size and cleaned daily. Loads hanging space, safe and mini bar. Bathroom more than adequate albeit folding shower screen was a bit fiddly but nothing to worry about. Overall an enjoyable 2 nights in this fantastic city.

    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Costa Vasca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are in a privileged place a few minutes walk from the beach of Ondarreta and La Concha. It is the emblematic walk of this last beach that separates us from the historic center of the city. As indicated, we are also very well connected as public transport in just 10 minutes and 1.75 euros can be in the old town. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • يوليو 17 2019
    • العائلة

    hannahtravels09

    “No Complaints!”


    We loved everything about this hotel. It is one of the cheaper hotels in San Sebastián, so we weren’t expecting such amazing service and space. The rooms and bathrooms are very spacious. The location is perfect for walking to the beach. The staff members who helped us check in spoke multiple languages, which made the experience very easy for us. I honestly have nothing negative to say!


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very happy to know that we have achieved your expectations. We are in a quiet place a few minutes from the beach, only the emblematic Paseo de la Concha separates us from the historic center. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • يوليو 14 2019
    • لوس أنجلوس, كاليفورنيا
    • مسافر بمفرده

    carolynaarredo

    “Would recommend!”


    This was by far the nicest hotel I have ever stayed at. It had a pool and the bed felt like a cloud. There were unique bathroom things like dental kits and razor kit. The breakfast spread is must eat venue and it was not far away from little restaurants.


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Carolyna, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We are very pleased to know that you enjoy our breakfast b-likeat buffet at which has a lot of natural, fresh and quality products, both local and international. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • يوليو 13 2019
    • سيدني, أستراليا
    • زوجان

    loweskinshing

    “Our room was not cleaned by their staff. We”


    Our room had not been cleaned nor new towels supplied. Rang Reception to complain, but received no apologies, their only comment was “ you must have left the Do not disturbed sign on your door”. Asked for a T V program for our room. Promised to send one up. But never did,


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. On the one hand, we sincerely regret reading your dissatisfaction with the cleanliness of your room. At Barceló, we strive to provide total confidence in this area, being fully aware that hygiene and cleanliness are aspects of great importance for our guests to feel 100% comfortable in our hotels. We are going to investigate what could have happened and why the room did not clean that day, probably, as our reception team told you, because we saw the "do not disturb" sign. Next time, please contact our reception team so that the person on duty can clean your room. On the other hand, we greatly regret that the person will not show up to help with the television programs. Your comment has been transferred to the corresponding departments so that these situations do not happen again. At Barceló we are fully aware that there is always room for improvement and for that we appreciate your comment, as the opinions of our guests are our best tool for continuous improvement. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • يوليو 10 2019
    • زوجان

    Storyteller171905

    “great stay”


    This was a very good hotel. Friendly reception. The swimming pool was GREAT! The room was very nice, clean, good space, and nice to have a balcony. Breakfast was also very good. No negative points to say


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are also pleased to know that you enjoyed our newly renovated pool, perfect for a swim and relax. Finally, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    تقييم

    Round Indicators

    • يوليو 7 2019
    • ‪West Sussex‬, المملكة المتحدة
    • العائلة

    tgb1959

    “Modern hotel, with outside pool, parking (fees) relatively near beach and city centre”


    Good hotel, convenient to Centre and beach whether by car or public bus ( number 16 or 27) or wish to walk (there is a steep hill to negotiate). Taxi from main bus station ( where the airport buses arrive/depart) is €10 max for 2. You can only get a taxi from a taxi rank or if in hotel , ask them for a ticket and taxi turns up in around 5 mins. The local bus services cost €1.75 for a single journey. There is a stop outside hotel. Coach to/from Bilbao airport is €17 each way. Recommend you download the coach app to book your tickets ( this can be tricky if flight delayed as you have to nominate bus time ) but it could save you time at airport as queue for ticket machine can be long. Hotel receptionists very friendly and if you book direct as Barcelo member you get a credit to use during stay. Did not try breakfast or dinner so cannot comment Outside pool is large and there are sun beds and umbrellas . There is a new fitness and indoor pool being built next to hotel but when we stayed. the work created little noise. The walk to the beach and town will take c20 mins down the hill and c30 back as quite steep. Recommend the bus/taxi if too much. Twin room was good size and cleaned daily. Loads hanging space, safe and mini bar. Bathroom more than adequate albeit folding shower screen was a bit fiddly but nothing to worry about. Overall an enjoyable 2 nights in this fantastic city.


    استجاب -XperienceManager-, Guest Relations Manager في ‪Barcelo Costa Vasca‬, لهذا التعليق
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Costa Vasca. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are in a privileged place a few minutes walk from the beach of Ondarreta and La Concha. It is the emblematic walk of this last beach that separates us from the historic center of the city. As indicated, we are also very well connected as public transport in just 10 minutes and 1.75 euros can be in the old town. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

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