Barceló Hotel Views  Aran Park
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Map and location

Via Riccardo Forster 24   00143 Roma ,   Italia  


Places of Interest

11 km Ciampino International Airport

9 km Colosseum

5 km Catacombs

5 km EurRoma2 Shopping Centre

آراء النزلاء

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Occidental Aran Park

3.5/5 Round Indicators
| 1051 تعليقات النزلاء

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الموقع

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Comments

ممتاز

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340

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324

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207

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Λάμπρος Μ 03/19/2019 الأعمال

    “OCCIDENT ARAN PARK”

    All was excellent, the breakfast was very good and the hotel also has parking car free//// the room was very easy and comfortable //////// the lift goes to the car parking /////all was excellent, the breakfast was very good and the hotel also has parking car free//// the room was very easy and comfortable //////// the lift goes to the car parking /////
    Round Indicators
    Mahinda W 02/06/2019 العائلة

    “Segregation exists”

    The hotel is in the residential area, actually middle of nowhere. Rooms are very small.The staff is not friendly at all. They just don't care whether you stay or not. Breakfast is horrible there were not enough items and all the trays and containers almost empty nobody care to refill those, Breakfast hall is virtually divided into 4 section. Man in charge sits people according their race. South Asians are in one corner, South East Asians are in another corner. Two sections are for Europeans. If you are from Asia you are not allowed to sit in the European corner. I attached photos in this regard.

    استجاب BarceloManagement, General Manager في ‪Occidental Aran Park‬, لهذا التعليق
     Gear Guest, Thank you for the time you took out of your day to share your comments regarding your stay in our Occidental Aran Park hotel. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We have several Tour Operators who collaborate with us. All the groups have a Tour Leader who choose the time of the breakfast according to the schedule of the day (jurney, excursions, visits etc). For this reason, we have tables divided for Tour Operator. Each table infact is indicated with the name of the group and Tour Leader. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    Round Indicators
    2015giov جنيف, سويسرا. 01/11/2019 الأعمال

    “Good and very convenient business trip hoteltel”

    The hotel is located not far from EUR / some major companies in Rome, so very convenient for business trips. The staff is super kind and the rooms are comfortable. The breakfast is not wow but has a lot of variety! I stay there every time I go to Rome for work.
    Round Indicators
    nicolaoldskoolraver ‪Ulverston‬, المملكة المتحدة. 01/04/2019 زوجان

    “New year break ”

    The hotel was ok and staff pleasant the breakfast was very hot .I booked a junior suite and personally don't think it was worth the money .There was no coffee to go with the kettle and cups provided and the shower was shocking to say the least. The bedding was of basic quality . Wouldn't book in this hotel again .

    استجاب BarceloManagement, General Manager في ‪Occidental Aran Park‬, لهذا التعليق
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Aran Park. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on our Junior Suite and we encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We do apologize for the problems you encountered with the shower; All rooms are thoroughly checked by our housekeeper on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; We would have changed you to another room. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    Round Indicators
    Fearless56705604710 12/02/2018 العائلة

    “OK Stay/ Staff members not friendly”

    Hotel was cleanned and quiet. Food at buffet ; does not have a good presentation. Employees seem to not have any interest to assist anyone/ visitors at all. (the buffet area).Staff has lack of customer service. Staff does not interact with customers even though they understand language. Managers not found. I approached a staff member at buffet area to asked if eggs could be cooked more, ( eggs seem like soup). Staff member stated he could not do anything about it. Everything else at hotel was great. Wifi worked perfectly.

    تقييم

    Round Indicators

    • مارس 19 2019
    • الأعمال

    Λάμπρος Μ

    “OCCIDENT ARAN PARK”


    All was excellent, the breakfast was very good and the hotel also has parking car free//// the room was very easy and comfortable //////// the lift goes to the car parking /////all was excellent, the breakfast was very good and the hotel also has parking car free//// the room was very easy and comfortable //////// the lift goes to the car parking /////


    تقييم

    Round Indicators

    • فبراير 6 2019
    • العائلة

    Mahinda W

    “Segregation exists”


    The hotel is in the residential area, actually middle of nowhere. Rooms are very small.The staff is not friendly at all. They just don't care whether you stay or not. Breakfast is horrible there were not enough items and all the trays and containers almost empty nobody care to refill those, Breakfast hall is virtually divided into 4 section. Man in charge sits people according their race. South Asians are in one corner, South East Asians are in another corner. Two sections are for Europeans. If you are from Asia you are not allowed to sit in the European corner. I attached photos in this regard.


    استجاب BarceloManagement, General Manager في ‪Occidental Aran Park‬, لهذا التعليق
    Gear Guest, Thank you for the time you took out of your day to share your comments regarding your stay in our Occidental Aran Park hotel. We have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. We have several Tour Operators who collaborate with us. All the groups have a Tour Leader who choose the time of the breakfast according to the schedule of the day (jurney, excursions, visits etc). For this reason, we have tables divided for Tour Operator. Each table infact is indicated with the name of the group and Tour Leader. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    تقييم

    Round Indicators

    • يناير 11 2019
    • جنيف, سويسرا
    • الأعمال

    2015giov

    “Good and very convenient business trip hoteltel”


    The hotel is located not far from EUR / some major companies in Rome, so very convenient for business trips. The staff is super kind and the rooms are comfortable. The breakfast is not wow but has a lot of variety! I stay there every time I go to Rome for work.


    تقييم

    Round Indicators

    • يناير 4 2019
    • ‪Ulverston‬, المملكة المتحدة
    • زوجان

    nicolaoldskoolraver

    “New year break ”


    The hotel was ok and staff pleasant the breakfast was very hot .I booked a junior suite and personally don't think it was worth the money .There was no coffee to go with the kettle and cups provided and the shower was shocking to say the least. The bedding was of basic quality . Wouldn't book in this hotel again .


    استجاب BarceloManagement, General Manager في ‪Occidental Aran Park‬, لهذا التعليق
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Aran Park. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on our Junior Suite and we encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We do apologize for the problems you encountered with the shower; All rooms are thoroughly checked by our housekeeper on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; We would have changed you to another room. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Jaime Cañellas Director | General Manager Occidental Aran Park ****

    تقييم

    Round Indicators

    • ديسمبر 2 2018
    • العائلة

    Fearless56705604710

    “OK Stay/ Staff members not friendly”


    Hotel was cleanned and quiet. Food at buffet ; does not have a good presentation. Employees seem to not have any interest to assist anyone/ visitors at all. (the buffet area).Staff has lack of customer service. Staff does not interact with customers even though they understand language. Managers not found. I approached a staff member at buffet area to asked if eggs could be cooked more, ( eggs seem like soup). Staff member stated he could not do anything about it. Everything else at hotel was great. Wifi worked perfectly.


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    رمز الخصم أو رمز العرض الترويجي ( يظهر أيضًا بإسم promo code) و هو عبارة عن مجموعة أحرف و/ أو أرقام تمنحك الفرصة للاستمتاع بخصم على قيمة السعر العادي. إذا كان لديك رمزا ترويجيا قم بإدخاله و سيتم تطبيق الخصم على نفس هذا الحجز. عندما تضيف رمز الخصم سوف يتغير إجمالي الأسعار الظاهرة خلال الخطوة الأولى من مرحلة السداد بحيث يعكس الخصم الذي تم إضافته. 

    الخصم لا يشمل الإضافات و/أو الخدمات الإضافية و لا أسعار آخر الغرف الشاغرة. يسمح بقبول رمز خصم واحد للحجز الواحد، ويصبح صالحًا فقط أثناء إجراء الحجز.** 

    سيكون الحد الأقصى من مبلغ الخصم المتراكم بنسبة 20% على السعر وسيكون ممكنًا الجمع بين كود خصم وخصم خاص*** ( خصومات على الحجز متعدد الغرف، وكبار السن، والمقيمين، وجيل الألفية، وعائلة كبيرة العدد، إلخ.) والخصم للعملاء المشتركين في برنامج my Barceló. 

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    **لا يُسمح بتطبيق الخصم عند الوصول إلى الفندق، ويعد صالحا للتطبيق أثناء القيام بالحجز فقط. 

    *** عند الوصول سيطالب الفندق بالاطلاع على الوثائق الثبوتية الرسمية والجارية ليتحقق من استيفاء شروط رموز الخصم والخصومات الخاصة. في حالة عدم توافر الوثائق الصحيحة أو عدم استيفاء الشروط، يحتفظ الفندق بحق استقطاع قيمة الخصم الذي تم اقتطاعه أثناء الحجز الأصلي.

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