Barceló Lanzarote Resort Hotel deluxe suite
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Map and location

Avenida del Mar, 5   35508 Costa Teguise (Lanzarote) , Islas Canarias   España  


Places of Interest

15 km Lanzarote Airport

3 km Costa Teguise Golf Course

400 m Cala del Ancla beach

4.5 km Costa Teguise

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Prizes and awards

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Occidental Lanzarote Mar

4.0/5 Round Indicators
| 7567 تعليقات النزلاء

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    Drbinoche دبلن, أيرلندا. 03/20/2019 العائلة

    “Fantastic family holiday”

    My wife and I took our 3 month old on his first holiday in January 2019. The Occidental was recommended to us by the travel agent and she was spot on. The hotel is very good with wonderful staff. The hotel is about 25 minute walk to the Costa Teguise but the walk is lovely if you go along the promenade. The room was perfect with everything we could want. A cot was provided but we ended up not needing it. We were half-board and I cannot fault the amount of food made available for both breakfast and dinner. To be honest, I overdid it on the food most days, but sure its the holidays. All of the staff we met were really nice and helpful. The pools were great, if not a little cold; then again it was January. The bar was fine if not a bit too large. I would highly recommend the Occidental if looking for a family holiday. We hope to return in the future.
    Round Indicators
    Tamsin L 03/19/2019 زوجان

    “AI holiday”

    The rooms were basic booked a double bed and got Two singles however called front desk and the singles were transformed into a double, no main light in the bedroom however reading lights both sides of the bed just don't rely on doing your make up in the bedroom! Bathroom was clean enough however a sewage stench was there throughout our stay we requested air freshener from the cleaners who left a bottle for us as it was at full occupancy it was the only solution. Be warned if you close the balcony doors when you're on the balcony (we were shut out for a while) as they lock automatically so don't close them completely it's normal apparently (receptions answer!) the food,,, there's lots of choices and even lactose free milk soya milk at breakfast however food was quite bland but catering for such a huge ray of guest's I understand it. Breakfast was our best meals. the staff,,, cannot fault 99% of them just one moody bar man at the pool cafe just seemed like he really didn't want to be there but we all have off days! Cleaners and restaurant staff work really hard they were all smiley and helpful fantastic four kids there though however getting to certain rooms in like a maze!

    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
     Dear Tamsin, Thank you once again for making us your choice hotel and for your comments, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. We lament to read about the incident with thw door of the balcony and aboput the smell in the bathroom. We are going to explain the situation with the responsable for traing that this don't happen to other guests. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you for your good comments regarding our breakfast. We really appreciate. On the other hand we thank you for pointing out the kindness and enthusiasm of our cleaners and restaurant staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your comments, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Management

    Round Indicators
    Laura S 03/19/2019 عطلة مع الأصدقاء

    “Girls holiday”

    Hotel was lovely and clean staff was very friendly, the only downfall was the lift it was very small and only one of them for our block, the adult only pool we had to pay for drink and we was AI so we didn't go round there, pour your own drinks was fantastic and wasn't abused, breakfast and Lunch was lovely dinner wasn't so great we was only that 3 nights and ate in the hotel the 1st night, the door in the bathroom was broken we got stuck in there a couple times apart from that All in all was a great holiday and would go back

    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
     Dear Laura, Thank you for the great feedback of your recent holiday experience at our Occidental lanzarote mar; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We apologize for the inconvenience described regarding the door in your room. You can be sure that we Will pass the comments to our responsable for improve the situation. We are sad to read obout the lift cause we have different lifts for helping all our guests to reach the rooms and all our facilities. Thank you for your appreciation regarding your breakfast and dinner in our restaurant cause your chefs working very hard to prepare delicious meals for give the best service to our customers Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this review of your stay with us, we look forward to your next visit. Kind regards, The Management

    Round Indicators
    KerrieS172 Telford. 03/19/2019 عطلة مع الأصدقاء

    “Friends Holiday”

    An excellent place to stay especially for those want to swim and cycle. Animation team were excellent, food and drinks were good, rooms were clean although a little dark. We had an excellent holiday here.

    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Lanzarote mar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are happy that you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, The Management

    Round Indicators
    CheshireFanny ليفربول, المملكة المتحدة. 03/18/2019 زوجان

    “Good - Staff 5 star”

    This hotel is not a five star and it does need updating in some area’s however the staff are 5 star and nothing is too much trouble!, We did not like our first room but the receptionist changed the room immmediately and apologised. The buffet style food is fine, you won’t starve and like All buffets it can get boring! On the plus side the food is fresh and they are replenishing constantly. The pool side buffet is poor and can be cold - again you are relying on the lids to be placed properly, I would not like to visit the hotel in the peak season as I feel demand could make standards slip even more in this area. Entertainment Team are hard working and great fun. Sun beds Are plentiful. Hotel is clean.

    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
     Dear Madame Fanny, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We lament to read that the snack bar buffet didn`t get your expectations . We take note of your comments and will be passed to our responsible for improve the situation. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs in our restaurant who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We regret your disappointment regarding the room we allocated you , but we also are very happy to read that you like the change. Thank you for inform us about your disappointment so we had the time to make the change for you enjoying the holidays. We thank you for your very kind words about our hotel staff and the entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Thank you again for this review of your stay with us, we look forward to your next visit. Kind regards, The management

    تقييم

    Round Indicators

    • مارس 20 2019
    • دبلن, أيرلندا
    • العائلة

    Drbinoche

    “Fantastic family holiday”


    My wife and I took our 3 month old on his first holiday in January 2019. The Occidental was recommended to us by the travel agent and she was spot on. The hotel is very good with wonderful staff. The hotel is about 25 minute walk to the Costa Teguise but the walk is lovely if you go along the promenade. The room was perfect with everything we could want. A cot was provided but we ended up not needing it. We were half-board and I cannot fault the amount of food made available for both breakfast and dinner. To be honest, I overdid it on the food most days, but sure its the holidays. All of the staff we met were really nice and helpful. The pools were great, if not a little cold; then again it was January. The bar was fine if not a bit too large. I would highly recommend the Occidental if looking for a family holiday. We hope to return in the future.


    تقييم

    Round Indicators

    • مارس 19 2019
    • زوجان

    Tamsin L

    “AI holiday”


    The rooms were basic booked a double bed and got Two singles however called front desk and the singles were transformed into a double, no main light in the bedroom however reading lights both sides of the bed just don't rely on doing your make up in the bedroom! Bathroom was clean enough however a sewage stench was there throughout our stay we requested air freshener from the cleaners who left a bottle for us as it was at full occupancy it was the only solution. Be warned if you close the balcony doors when you're on the balcony (we were shut out for a while) as they lock automatically so don't close them completely it's normal apparently (receptions answer!) the food,,, there's lots of choices and even lactose free milk soya milk at breakfast however food was quite bland but catering for such a huge ray of guest's I understand it. Breakfast was our best meals. the staff,,, cannot fault 99% of them just one moody bar man at the pool cafe just seemed like he really didn't want to be there but we all have off days! Cleaners and restaurant staff work really hard they were all smiley and helpful fantastic four kids there though however getting to certain rooms in like a maze!


    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
    Dear Tamsin, Thank you once again for making us your choice hotel and for your comments, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. We lament to read about the incident with thw door of the balcony and aboput the smell in the bathroom. We are going to explain the situation with the responsable for traing that this don't happen to other guests. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you for your good comments regarding our breakfast. We really appreciate. On the other hand we thank you for pointing out the kindness and enthusiasm of our cleaners and restaurant staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your comments, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Management

    تقييم

    Round Indicators

    • مارس 19 2019
    • عطلة مع الأصدقاء

    Laura S

    “Girls holiday”


    Hotel was lovely and clean staff was very friendly, the only downfall was the lift it was very small and only one of them for our block, the adult only pool we had to pay for drink and we was AI so we didn't go round there, pour your own drinks was fantastic and wasn't abused, breakfast and Lunch was lovely dinner wasn't so great we was only that 3 nights and ate in the hotel the 1st night, the door in the bathroom was broken we got stuck in there a couple times apart from that All in all was a great holiday and would go back


    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
    Dear Laura, Thank you for the great feedback of your recent holiday experience at our Occidental lanzarote mar; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We apologize for the inconvenience described regarding the door in your room. You can be sure that we Will pass the comments to our responsable for improve the situation. We are sad to read obout the lift cause we have different lifts for helping all our guests to reach the rooms and all our facilities. Thank you for your appreciation regarding your breakfast and dinner in our restaurant cause your chefs working very hard to prepare delicious meals for give the best service to our customers Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this review of your stay with us, we look forward to your next visit. Kind regards, The Management

    تقييم

    Round Indicators

    • مارس 19 2019
    • Telford
    • عطلة مع الأصدقاء

    KerrieS172

    “Friends Holiday”


    An excellent place to stay especially for those want to swim and cycle. Animation team were excellent, food and drinks were good, rooms were clean although a little dark. We had an excellent holiday here.


    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Lanzarote mar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We are happy that you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, The Management

    تقييم

    Round Indicators

    • مارس 18 2019
    • ليفربول, المملكة المتحدة
    • زوجان

    CheshireFanny

    “Good - Staff 5 star”


    This hotel is not a five star and it does need updating in some area’s however the staff are 5 star and nothing is too much trouble!, We did not like our first room but the receptionist changed the room immmediately and apologised. The buffet style food is fine, you won’t starve and like All buffets it can get boring! On the plus side the food is fresh and they are replenishing constantly. The pool side buffet is poor and can be cold - again you are relying on the lids to be placed properly, I would not like to visit the hotel in the peak season as I feel demand could make standards slip even more in this area. Entertainment Team are hard working and great fun. Sun beds Are plentiful. Hotel is clean.


    استجاب Occ_LanzaroteMar, Director General في ‪Occidental Lanzarote Mar‬, لهذا التعليق
    Dear Madame Fanny, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We lament to read that the snack bar buffet didn`t get your expectations . We take note of your comments and will be passed to our responsible for improve the situation. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs in our restaurant who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We regret your disappointment regarding the room we allocated you , but we also are very happy to read that you like the change. Thank you for inform us about your disappointment so we had the time to make the change for you enjoying the holidays. We thank you for your very kind words about our hotel staff and the entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Thank you again for this review of your stay with us, we look forward to your next visit. Kind regards, The management

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