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Barceló Hotel Exterior  Aranjuez
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Map and location

Plaza de la Unesco, 2. Barrio La Montaña. N-IV Salida 37 dir. Córdoba   28300 Aranjuez, Madrid ,   España  


Places of Interest

60 km Adolfo Suárez Madrid-Barajas Airport

25 km Warner Bros Park

52.2 km Chamartín

44.5 km Madrid Atocha Railway Station

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

Occidental Aranjuez

4.5/5 Round Indicators
| 2122 تعليقات النزلاء

التقييم الإجمالي

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

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التصفية حسب:

ترتيب حسب

    Round Indicators
    Susanna A Paris. 11/14/2019 العائلة

    “Far and expensive”

    We wanted to stay two nights on the Halloween weekend, flew over from Brussels for a long weekend, visited Warner Bros theme park at the same. I had a Wonderbox voucher including Occidentsl Aranjuez in its selection, we could not use it in any possible way (e.g. part of the payment) on those days. The addition of the second night would have costed 200€, which did not seem a market price for such a remote location hotel (1h from Madrid to the empty fields) in the beginning of November.

    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
     Dear Susanna, First of all, we are sorry we could have not impressed you in this ocassion. We are absolutely motivated to keep our guests satisfied, and for sure we dedicate all our efforts to get this first goal of ours. Eventough you believe the price offered to extend your stay one more night is off the market, allow me please to inform you that the past November the 1st, was a bank holiday here in Spain and, as you could see, we were fully booked and the rest of the hotels in the area, same category, were even higher. Nevertheless, we look forward to welcoming you back, so that you can try all our services and facilities, specially in summer season with the outdoor pool and the BBQ diners during the weekends, but not only... Best regards, Pablo Canca General Manager

    Round Indicators
    Noaislief1 08/29/2019

    “1 night overstay”

    We were heading to the north of Spain coming from malaga. We are a family with 2 kids. The room was very spacious and convenient and had a large bathroom with bath and shower. Nice detail was the welcoming pack with sweets. The pool was great for the kids to refresh and to play a bit.

    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
     Dear Noaislief1, We are pleased to know that, you have enjoyed the experience of staying here with us. You can also be assured that I have transmitted and shared your feedback and your ratings with all my team, with the certainty that they will be a valuable stimulus and an important motivation to continue growing and improving every day. Looking forward to welcoming you again, Kind regards, Pablo Canca General Manager

    Round Indicators
    neilfrompreston ‪Preston‬, المملكة المتحدة. 08/12/2019 زوجان

    “Excellent”

    Can’t understand the bad reviews. Excellent hotel spotlessly clean with really good facilities. The breakfast is outstanding adit has both free and fee parking. No hesitation to stop here again. The pool area is excellent and the gym is superb. The golf course that clearly was once run by the hotel is now run by an outside concern an is NOT in very good condition at all.

    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
     Dear neilfrompreston, First of all we would like to thank you for the review you are sharing following your recent stay among us here at Aranjuez. We are particularlly pleased to read that we were able to cover your expectations and that you took advantage of your stay. Our main goal is indeed to ensure we keep on delivering unforgettable holiday experiences to our guests, therefore your feedback is crucial in this process, as through it, we are able to undesrtand our guests' point of view so that we can adapt our services and facilities to fully satisfy them. You are right, we do not run the golf course and we are also sorry for its condition. We are actually working in creating certain sinergies with the firm that is after it to improve its appearance. It is not easy though. We hope this has not interfere with your experience and we certainlly look forward to welcoming you back soon, Kindest regards, Pablo Canca General Manager

    Round Indicators
    Happiness45805611054 07/01/2019 زوجان

    “A big disappointment.”

    As already stated above many areas of the hotel are disgraceful for any hotel let alone a Baracelo hotel of this rating. I hope the management will address the points we have made and let us know the outcome.

    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
     Dear Happiness45805611054, We respect very much your decision of making your feedback public, definitely this allow us to reply in the same way, so that anyone can read it. Thank you! I am saddened that you left us with such an impression that I am not doing my job..., what a pitty!, I am sorry for that, however I appreciate you taking the time to leave us your feedback, again. As I encouraged you, should you wish to discuss your stay with me personally, I would be grateful for this opportunity. It is true that we value very much challenges and we like very demanding guests as they make us go beyond what is expected... nevertheless to be fair, we should be measured by the correct measuring stick, as it is also a matter of fact that this is a large hotel with large facilities, as you could see by yourself, and the areas that the team has to cover are also huge, more than 400 guests to serve at once, and also all the services that we offer: from the restaurant to the roomservice, the laundry, the SPA, the Convention Centre, the fitness room, and so on... this is not easy to coordinate nor to cover in a finger snap... Then in some aspects, you can rest assured that we will start from scratch, however if you want to see the outcome, you will have to come back and check them out by yourself. We look forward to welcoming you back again, Kind regards, Pablo Canca General Manager

    Round Indicators
    Stay32481416924 06/05/2019 العائلة

    “Amazing spacious Suite”

    Amazing Suite and Jacuzzi, lovely big hotel with nice outdoor pool. Toilet facilities for the pool are not accessible, so not easy with kids. Breakfast is nice and varied, with decent choice of different food options. Staff is helpful, and the reception staff has a very good command of English. Spa operational hours limited so not much use for the guests. Location is good.

    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
     Dear Stay32481416924, We are glad and proud to offer our customers such facilities, designed to make your stay more confortable and with no competence at all, in the area. We are also happy to read that you had a good time in the outdoor pool, however we are sorry the toilets are a bit far away from it. The whole team is always keen to assist and serve our guests and visitors. We look forward to welcoming you back soon. Best Regards, Pablo Canca General Manager

    تقييم

    Round Indicators

    • نوفمبر 14 2019
    • Paris
    • العائلة

    Susanna A

    “Far and expensive”


    We wanted to stay two nights on the Halloween weekend, flew over from Brussels for a long weekend, visited Warner Bros theme park at the same. I had a Wonderbox voucher including Occidentsl Aranjuez in its selection, we could not use it in any possible way (e.g. part of the payment) on those days. The addition of the second night would have costed 200€, which did not seem a market price for such a remote location hotel (1h from Madrid to the empty fields) in the beginning of November.


    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
    Dear Susanna, First of all, we are sorry we could have not impressed you in this ocassion. We are absolutely motivated to keep our guests satisfied, and for sure we dedicate all our efforts to get this first goal of ours. Eventough you believe the price offered to extend your stay one more night is off the market, allow me please to inform you that the past November the 1st, was a bank holiday here in Spain and, as you could see, we were fully booked and the rest of the hotels in the area, same category, were even higher. Nevertheless, we look forward to welcoming you back, so that you can try all our services and facilities, specially in summer season with the outdoor pool and the BBQ diners during the weekends, but not only... Best regards, Pablo Canca General Manager

    تقييم

    Round Indicators

    • أغسطس 29 2019

    Noaislief1

    “1 night overstay”


    We were heading to the north of Spain coming from malaga. We are a family with 2 kids. The room was very spacious and convenient and had a large bathroom with bath and shower. Nice detail was the welcoming pack with sweets. The pool was great for the kids to refresh and to play a bit.


    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
    Dear Noaislief1, We are pleased to know that, you have enjoyed the experience of staying here with us. You can also be assured that I have transmitted and shared your feedback and your ratings with all my team, with the certainty that they will be a valuable stimulus and an important motivation to continue growing and improving every day. Looking forward to welcoming you again, Kind regards, Pablo Canca General Manager

    تقييم

    Round Indicators

    • أغسطس 12 2019
    • ‪Preston‬, المملكة المتحدة
    • زوجان

    neilfrompreston

    “Excellent”


    Can’t understand the bad reviews. Excellent hotel spotlessly clean with really good facilities. The breakfast is outstanding adit has both free and fee parking. No hesitation to stop here again. The pool area is excellent and the gym is superb. The golf course that clearly was once run by the hotel is now run by an outside concern an is NOT in very good condition at all.


    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
    Dear neilfrompreston, First of all we would like to thank you for the review you are sharing following your recent stay among us here at Aranjuez. We are particularlly pleased to read that we were able to cover your expectations and that you took advantage of your stay. Our main goal is indeed to ensure we keep on delivering unforgettable holiday experiences to our guests, therefore your feedback is crucial in this process, as through it, we are able to undesrtand our guests' point of view so that we can adapt our services and facilities to fully satisfy them. You are right, we do not run the golf course and we are also sorry for its condition. We are actually working in creating certain sinergies with the firm that is after it to improve its appearance. It is not easy though. We hope this has not interfere with your experience and we certainlly look forward to welcoming you back soon, Kindest regards, Pablo Canca General Manager

    تقييم

    Round Indicators

    • يوليو 1 2019
    • زوجان

    Happiness45805611054

    “A big disappointment.”


    As already stated above many areas of the hotel are disgraceful for any hotel let alone a Baracelo hotel of this rating. I hope the management will address the points we have made and let us know the outcome.


    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
    Dear Happiness45805611054, We respect very much your decision of making your feedback public, definitely this allow us to reply in the same way, so that anyone can read it. Thank you! I am saddened that you left us with such an impression that I am not doing my job..., what a pitty!, I am sorry for that, however I appreciate you taking the time to leave us your feedback, again. As I encouraged you, should you wish to discuss your stay with me personally, I would be grateful for this opportunity. It is true that we value very much challenges and we like very demanding guests as they make us go beyond what is expected... nevertheless to be fair, we should be measured by the correct measuring stick, as it is also a matter of fact that this is a large hotel with large facilities, as you could see by yourself, and the areas that the team has to cover are also huge, more than 400 guests to serve at once, and also all the services that we offer: from the restaurant to the roomservice, the laundry, the SPA, the Convention Centre, the fitness room, and so on... this is not easy to coordinate nor to cover in a finger snap... Then in some aspects, you can rest assured that we will start from scratch, however if you want to see the outcome, you will have to come back and check them out by yourself. We look forward to welcoming you back again, Kind regards, Pablo Canca General Manager

    تقييم

    Round Indicators

    • يونيو 5 2019
    • العائلة

    Stay32481416924

    “Amazing spacious Suite”


    Amazing Suite and Jacuzzi, lovely big hotel with nice outdoor pool. Toilet facilities for the pool are not accessible, so not easy with kids. Breakfast is nice and varied, with decent choice of different food options. Staff is helpful, and the reception staff has a very good command of English. Spa operational hours limited so not much use for the guests. Location is good.


    استجاب O_Aranjuez, Director General في بارسيلو أرانخويس, لهذا التعليق
    Dear Stay32481416924, We are glad and proud to offer our customers such facilities, designed to make your stay more confortable and with no competence at all, in the area. We are also happy to read that you had a good time in the outdoor pool, however we are sorry the toilets are a bit far away from it. The whole team is always keen to assist and serve our guests and visitors. We look forward to welcoming you back soon. Best Regards, Pablo Canca General Manager

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