Interiores del hotel Occidental Hotel El Embajador
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Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

آراء النزلاء

لا يوجود أفضل من خبرة المسافر

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 163 تعليقات النزلاء

التقييم الإجمالي

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تقييم مُفصل

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الجودة مقابل السعر

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الموقع

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الراحة

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الغرف

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النظافة

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الخدمة


Comments

ممتاز

78% Complete

128

جيد جدًا

13% Complete

22

مُرضي

3% Complete

6

سيئ

1% Complete

3

سيئ جدًا¡

3% Complete

5

التصفية حسب:

ترتيب حسب

    Round Indicators
    amadof713 Santo Domingo, Dominican Republic. 11/06/2018 الأعمال

    “Very good hotel by any standards”

    I would certainly recommend this grand old, but recently renovated, hotel as being a noche above the others. Laundry was excellent. Service in the lobby is perhaps the slightly weak area (with less than quick, slightly on automatic pilot, service)

    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
     Dear Amadof713 What a pleasure to read your comment. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Thank you also for your comment regarding the Lobby area, we will absolutely push to better ourselves in the service in this area. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    Getaway17731044902 11/06/2018 الأعمال

    “Amazing stay in a beautiful hotel”

    My stay at the Embajador hotel was much better than I could ever imagine. The staff is very helpful in anything you need. The location of the hotel is perfect, close to all mayor places of interest. Also the amenities of the hotel are perfect. Well equiped gym with high quality training equipment, very nice pool and bars. The renewed hotel rooms are very spacious and comfortable.

    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
     Dear Getaway17731044902 What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    GlobetrotterNYC212 مدينة نيويورك, نيويورك. 10/29/2018 مسافر بمفرده

    “The best there is in SD DR”

    Stayed here a few years ago but after a recent renovation it feels like a whole new property. Fresh and beautifully kept. The massage service at the spa was great, the tub in the room was a lovely surprise and the layout/amenities are perfect. Can't say enough wonderful things about the property...it is now my "go to" in the capital.

    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
     Dear GlobetrotterNYC212, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    jamescG5235EX Lakeland. 10/26/2018 الأعمال

    “Excellent as always”

    Upon check in I was very well taken care of and I enjoyed both lounges on the 5th and 7th floors. The shaft is always very professional and friendly making every effort to see that my stay is a comfortable as possible.

    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
     Dear jamescG5235EX What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    Round Indicators
    Harold H لوزان, سويسرا. 10/25/2018 الأعمال

    “Pleasant place for business”

    Unique setting within large garden with nice pool. Refurbished spacious rooms are very comfortable. Good value for money but don’t expect friendly and fast service, particularly during breakfast at main diner next to the pool

    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
     Dear Mr. Harold H,   Thank you for your comment and for the time you spent to write it. We really regret that your stay has not been to your liking and we would like to know more in detail, in order to know in which area you feel we should improve. It is really unsettling to know that you didn't receive a friendly service and we would like to know more about that as we normally strive to give you the best service possible and to make your stay unforgettable, but in a good way! We thank you in advance if you could send us an email to elembajador.guest@royalhideaway.com with your comments to understand where we can improve our service. Thank you in advance for your kindness, Best regards, Anais G. Peron Guest Experience Manager

    تقييم

    Round Indicators

    • نوفمبر 6 2018
    • Santo Domingo, Dominican Republic
    • الأعمال

    amadof713

    “Very good hotel by any standards”


    I would certainly recommend this grand old, but recently renovated, hotel as being a noche above the others. Laundry was excellent. Service in the lobby is perhaps the slightly weak area (with less than quick, slightly on automatic pilot, service)


    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
    Dear Amadof713 What a pleasure to read your comment. We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Thank you also for your comment regarding the Lobby area, we will absolutely push to better ourselves in the service in this area. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    تقييم

    Round Indicators

    • نوفمبر 6 2018
    • الأعمال

    Getaway17731044902

    “Amazing stay in a beautiful hotel”


    My stay at the Embajador hotel was much better than I could ever imagine. The staff is very helpful in anything you need. The location of the hotel is perfect, close to all mayor places of interest. Also the amenities of the hotel are perfect. Well equiped gym with high quality training equipment, very nice pool and bars. The renewed hotel rooms are very spacious and comfortable.


    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
    Dear Getaway17731044902 What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    تقييم

    Round Indicators

    • أكتوبر 29 2018
    • مدينة نيويورك, نيويورك
    • مسافر بمفرده

    GlobetrotterNYC212

    “The best there is in SD DR”


    Stayed here a few years ago but after a recent renovation it feels like a whole new property. Fresh and beautifully kept. The massage service at the spa was great, the tub in the room was a lovely surprise and the layout/amenities are perfect. Can't say enough wonderful things about the property...it is now my "go to" in the capital.


    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
    Dear GlobetrotterNYC212, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    تقييم

    Round Indicators

    • أكتوبر 26 2018
    • Lakeland
    • الأعمال

    jamescG5235EX

    “Excellent as always”


    Upon check in I was very well taken care of and I enjoyed both lounges on the 5th and 7th floors. The shaft is always very professional and friendly making every effort to see that my stay is a comfortable as possible.


    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
    Dear jamescG5235EX What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers. Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Anais G. Peron Guest Experience Manager

    تقييم

    Round Indicators

    • أكتوبر 25 2018
    • لوزان, سويسرا
    • الأعمال

    Harold H

    “Pleasant place for business”


    Unique setting within large garden with nice pool. Refurbished spacious rooms are very comfortable. Good value for money but don’t expect friendly and fast service, particularly during breakfast at main diner next to the pool


    استجاب Anais P, Guest Experience Manager في أوكسيدنتال إل إمباجادور, لهذا التعليق
    Dear Mr. Harold H,   Thank you for your comment and for the time you spent to write it. We really regret that your stay has not been to your liking and we would like to know more in detail, in order to know in which area you feel we should improve. It is really unsettling to know that you didn't receive a friendly service and we would like to know more about that as we normally strive to give you the best service possible and to make your stay unforgettable, but in a good way! We thank you in advance if you could send us an email to elembajador.guest@royalhideaway.com with your comments to understand where we can improve our service. Thank you in advance for your kindness, Best regards, Anais G. Peron Guest Experience Manager

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