Barceló Hotel Pool  Royal Hideaway Playacar Resort
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Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 5489 تعليقات النزلاء

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    Round Indicators
    d4nnyf ‪Windsor‬, المملكة المتحدة. 11/13/2018 زوجان

    “Fantastic stay”

    Great value, high end food, drinks, and service. Staff great, hotel and grounds maintained to a high standard... what more could you want. Would highly recommend a stay at this place. Only gripe with this hotel in the 10days we were there was the hot tubs by the pool weren’t very hot.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    David G 11/12/2018 زوجان

    “Relaxing Getaway”

    If you're looking for a couples retreat that is going to be relaxing, this is your place. The beach and service are amazing and the food is very good. Avoid Spices (restaurant), food and atmosphere are subpar there. Wifi is good and reaches the beach, although it could reach a bit further and you have to ask for the id/password, it's not written down in the room anywhere. Rooms were very good but the refrigerator didn't work (they brought ice every day instead), hot water was slow to come on and non-existant at one point, cordless phone battery was permanently dead (left it cradled and used speakerphone for room service). A/C and bed were extremely comfortable. It's an older crowd for sure. A few people in there 30's but it definitely trends towards 40-50-60. There isn't much nightlife for a younger couple. We were up early and just went to bed earlier, wasn't a big deal. Can't say enough good things about the staff. Excellent service. It was an overwhelmingly positive experience even with the few hangups in the room, only mentioning them so that they are addressed.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear Mr. David, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Anne S 11/12/2018

    “Had a 10 day-super getaway at the Royal Hideaway. Small and Quiet, we stayed in a open air building with about 10 rooms”

    Small, clean and quiet. We stayed in an open air building with 10 rooms and each building has a very helpful concierge. The gym had all that you need to get your cardio in and weight lifting. This resort doesn't try to sell you anything. The beaches were wonderful for walks but did have seaweed- I think from the previous storm. They had beach crew cleaning it up all morning . We met people who have been coming to Royal Hideway for over 20 years and several have come for the past 6 years. We will be back!

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear Mrs. Anne, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    HPerez82 ‪Cincinnati‬, ‪Ohio‬. 11/12/2018 زوجان

    “Just okay”

    Not impressed. I’ve been to a few all-inclusive resorts and I have to say that the food was just okay and the alcohol was just okay. They didn’t even have Tito’s. Room service also took no less then 30 minutes and most of the time it took about an hour for food to be delivered. The staff was incredibly nice and attentive but service was slow. Restaurants were hard to get reservations at and they were constantly painting so there were paint fumes everywhere in the resort. The fridge in our room was never cold and we requested for it to be fixed several times without it ever being fixed. I just wasn’t satisfied with the food or alcohol. Also, expect to wait to be checked-in. There are only 2 staff members available to check people in and out of the hotel. Just expect to do a lot of waiting at this resort.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear Ms. Perez, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Stuart T 11/11/2018 عطلة مع الأصدقاء

    “Food could be better”

    Just spent 4 days at the resort. Staff was very friendly. Food was average. Azia was the best food.We came midweek and had trouble getting reservations at the restaurants at the time we wanted. Yet none seeemed overly busy. Beautiful Pools. Very nice workout room. Activities during the day and entertainment nightly. Very clean. Not many rooms with Ocean View. Beautiful white sand beaches very well maintained.

    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
     Dear Mr. Stuart, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • نوفمبر 13 2018
    • ‪Windsor‬, المملكة المتحدة
    • زوجان

    d4nnyf

    “Fantastic stay”


    Great value, high end food, drinks, and service. Staff great, hotel and grounds maintained to a high standard... what more could you want. Would highly recommend a stay at this place. Only gripe with this hotel in the 10days we were there was the hot tubs by the pool weren’t very hot.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • نوفمبر 12 2018
    • زوجان

    David G

    “Relaxing Getaway”


    If you're looking for a couples retreat that is going to be relaxing, this is your place. The beach and service are amazing and the food is very good. Avoid Spices (restaurant), food and atmosphere are subpar there. Wifi is good and reaches the beach, although it could reach a bit further and you have to ask for the id/password, it's not written down in the room anywhere. Rooms were very good but the refrigerator didn't work (they brought ice every day instead), hot water was slow to come on and non-existant at one point, cordless phone battery was permanently dead (left it cradled and used speakerphone for room service). A/C and bed were extremely comfortable. It's an older crowd for sure. A few people in there 30's but it definitely trends towards 40-50-60. There isn't much nightlife for a younger couple. We were up early and just went to bed earlier, wasn't a big deal. Can't say enough good things about the staff. Excellent service. It was an overwhelmingly positive experience even with the few hangups in the room, only mentioning them so that they are addressed.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear Mr. David, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • نوفمبر 12 2018

    Anne S

    “Had a 10 day-super getaway at the Royal Hideaway. Small and Quiet, we stayed in a open air building with about 10 rooms”


    Small, clean and quiet. We stayed in an open air building with 10 rooms and each building has a very helpful concierge. The gym had all that you need to get your cardio in and weight lifting. This resort doesn't try to sell you anything. The beaches were wonderful for walks but did have seaweed- I think from the previous storm. They had beach crew cleaning it up all morning . We met people who have been coming to Royal Hideway for over 20 years and several have come for the past 6 years. We will be back!


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear Mrs. Anne, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    تقييم

    Round Indicators

    • نوفمبر 12 2018
    • ‪Cincinnati‬, ‪Ohio‬
    • زوجان

    HPerez82

    “Just okay”


    Not impressed. I’ve been to a few all-inclusive resorts and I have to say that the food was just okay and the alcohol was just okay. They didn’t even have Tito’s. Room service also took no less then 30 minutes and most of the time it took about an hour for food to be delivered. The staff was incredibly nice and attentive but service was slow. Restaurants were hard to get reservations at and they were constantly painting so there were paint fumes everywhere in the resort. The fridge in our room was never cold and we requested for it to be fixed several times without it ever being fixed. I just wasn’t satisfied with the food or alcohol. Also, expect to wait to be checked-in. There are only 2 staff members available to check people in and out of the hotel. Just expect to do a lot of waiting at this resort.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear Ms. Perez, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    تقييم

    Round Indicators

    • نوفمبر 11 2018
    • عطلة مع الأصدقاء

    Stuart T

    “Food could be better”


    Just spent 4 days at the resort. Staff was very friendly. Food was average. Azia was the best food.We came midweek and had trouble getting reservations at the restaurants at the time we wanted. Yet none seeemed overly busy. Beautiful Pools. Very nice workout room. Activities during the day and entertainment nightly. Very clean. Not many rooms with Ocean View. Beautiful white sand beaches very well maintained.


    استجاب Community M, Gerente في رويال هايداواي بلاياكار ريزورت شامل جميع الخدمات - للبالغين فقط, لهذا التعليق
    Dear Mr. Stuart, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

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