Reception

• We require all of our guests to sign a waiver upon arrival that confirms that they are neither experiencing COVID-19 symptoms, nor have they been in contact with any person who has tested positive for the virus. Guests also agree to comply with the safety and hygiene standards implemented by our teams in each of the hotel areas.
• Mask use is compulsory in all hotel facilities, including the lift.
• Acrylic barriers have been installed at the reception desk, as well as horizontal marks on the floor, in order to avoid crowding and to ensure a 1.5 m distance between guests who are not in the same group.
• The use of hydroalcoholic gel is compulsory and is distributed throughout the hotel (lifts, pool access area, counters, buffet access points, etc.).

Rooms

• All disinfectant products and materials are hospital-grade.
• The majority of the stationery has been removed. Only 2 pieces have been left: sweet stay and the do not disturb sign.
• All of the rooms are disinfected and the extra pillows are properly sealed in the wardrobe with our We Care About You label.
• The information has been transferred to our app (use of Room Service, incident reporting, request for amenities or pillows, etc.).
• The TV remotes are properly sealed and disinfected with the We Care About You label.

Buffet service

• Breakfast: 8.00 to 10.30
  
• Lunch: 13.30 to 15.30
• Dinner: 19.30 to 22.30
• The tables are arranged to maintain the safe distance of 1.50 m.
• Mask use is compulsory until you are seated at your table.
• Access to the restaurant’s food and drink area is limited to those over 12. Children must be accompanied by an adult at all times.
• Guests are not permitted to rearrange the tables or chairs. This must be consulted with our team beforehand.
• Hand sanitiser must be used before touching utensils and is available at various points throughout the complex.
• Our team will ensure that these measures are followed.
• The tables and chairs are disinfected after each use.

Bar and restaurant service

• Capacities have been modified at all of our sales points to ensure 1.5 m of space between guests.
  
• Access to the restaurant’s food and drink area is limited to those over 12. Children must be accompanied by an adult at all times.
• We have snack service available at Bar Caimán.
• The use of hydroalcoholic gel and masks is compulsory in the food and drink areas.
• Guests are not permitted to rearrange the tables or chairs. This must be consulted with our team beforehand.
• Our menus have been removed. You can find details on all our services on our app.
• The tables and chairs are disinfected after each use.

• A prior appointment is required to use our fitness studio. This can be done through our app, and guests can enjoy the exclusive use of the facilities for 45 minutes.
• Our app also includes the Wellness treatment menu, where you can also request a booking.

The use of masks is determined by the health authorities at all times. Currently, mask use is compulsory both in outdoor and closed spaces, with some exceptions. Guests must bring their own masks.

• The number of sun loungers and swimming pool capacity have been reduced. Our lifeguard staff is responsible for supervising the capacity of this area. If capacity is reached, we will ask the guest to wait for a short time until other guests leave.
• The sun loungers are disinfected 3 times per day and after each use.

• Given that the capacities and spaces have been modified, we have adapted the entertainment offer to mainly include activities outside of the hotel.
• The entertainment team and evening shows have been reduced this year. You can consult our Leisure and Entertainment programme through our app.
• Mask use is compulsory for all children over the age of 6.

Isla Cristina has 12 kilometres of fine, golden sand, bathed by the Atlantic Ocean and 3,000 hours of sunshine a year. It has 10 fully-equipped beaches with demanding quality-control systems that guarantee their proper maintenance and a wide array of services, such as toilets, showers, waste bins, access walkways, umbrella and sun lounger hire, water sports, kiosks and beach bars.

Capacity: on the signage at each beach access point, the capacity of that stretch of beach will be displayed, along with distance (in metres) from each side of the access walkway that belongs to the area of controlled capacity.

You can check the occupancy level of each stretch of beach through the free MI PLAYA SEGURA smartphone app, available for both Android and iOS, as well as through the websites: www.islacristina.org and www.playasdehuelvaseguras.es. The application shows the level of beach occupancy in different colours.