Reception

• On arrival, all our guests are asked to sign a liability form in which they confirm that they have not had any symptoms or contact with anyone who has been diagnosed with Covid 19, as well as a commitment to comply at all times with the health and safety regulations imposed by our teams in each of the areas of the hotel.
• The use of a mask is required in all hotel facilities, including the elevator.
• Plastic shields have been installed at the reception desk, as well as horizontal sign postings to avoid crowds and ensure 6 feet of space between guests from different groups.
• The use of hand sanitizer is required and can be found throughout the hotel (elevators, pool access area, counters, access to the buffet, etc.).

Rooms

• Disinfection products and materials are used for health purposes.
• The large majority of the stationery material has been removed. The only remaining material includes sweet stay and a no-disturb sign.
• All the rooms are disinfected and additional pillows are properly sealed in the wardrobe with our We Care About You seal.
• All information has been transferred to our app (use of Room Service, incident reporting, amenities or pillow requests, etc.).
• The TV remotes are properly sealed and disinfected with our We Care About You seal.

Buffet service

• Breakfast: 8 am to 10:30 am
  
• Lunch: 1:30 pm to 3:30 pm 
• Dinner: 7:30 pm to 10:30 pm
• The tables are separated by 6 feet to ensure social distancing is followed.
• The use of a mask is required until you are seated at your table.
• Access to the food and drink area at the restaurant is limited to those over 12. Children must always be accompanied by an adult.
• The customer is not permitted to rearrange the tables and chairs. You must always consult with our staff first.
• Hand sanitizer (at your disposal at various parts of the complex) is required whenever you are in contact with utensils.
• Our team will help you navigate these measures.
• Tables and chairs will be disinfected between uses.

Bar and restaurant service

• The seating has been recalculated in all areas to ensure 6 feet of distance between customers.
  
• Access to the food and drink area at the restaurant is limited to those over 12. Children must always be accompanied by an adult.
• We offer a snack service at the Caimán Bar.
• Compulsory use of hand sanitizer and masks in the food and drink areas.
• The customer is not permitted to rearrange the tables and chairs. You must always consult with our staff first.
• We no longer offer physical menus. You can find the menus for all of our services on our app.
• Tables and chairs will be disinfected between uses.

• To use the gym you must make a prior appointment through our app, with exclusive use of the facilities lasting 45 minutes.
• The treatment menu for our wellness center can be found on our app, where you can also make your appointment.

The use of masks is determined by the health authorities. Currently, the use of a mask is required in both outdoor areas and any closed space, with a few exceptions. You must bring your own masks.

• The sun lounger and swimming pool capacities have been reduced, with our lifeguards responsible for supervising the area. In case the capacity limit is exceeded, we kindly ask guests to wait until other guests have left.
• The sun loungers are disinfected 3 times a day, as well as after each use.

• Due to the fact that capacities have been reduced, we have adapted the entertainment activities to take place mainly outside the hotel.
• The night-time shows and entertainment team have been reduced this year. You can consult our Leisure and Entertainment program through our app.
• The use of a mask is required for all children over the age of 6.

Isla Cristina has 7.5 miles of golden sand beaches, connecting seamlessly with the Atlantic Ocean and guaranteeing 3,000 hours of sunshine a year. The 10 fully equipped beaches are of the highest quality and feature a wide array of services such as bathrooms, showers, trash cans, easy access points, umbrellas, sun loungers, water sports, kiosks, and beach bars.

Capacity: sign postings at each beach access point highlight the capacity limitations on that stretch of beach, as well as the distance to be maintained between visitors within that area of the beach.

You can check the capacity levels for each stretch of beach through the free application MI PLAYA SEGURA, which is available for both Android and IOS operating systems. You can also access it through the websites www.islacristina.org and www.playasdehuelvaseguras.es . In the mobile app you will see the capacity percentage in the relevant color scheme.