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Vista panorámicas a la playa y hotel Allegro Playacar Resort
;
map

Map and location

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Places of Interest

60.5 km  Cancun International Airport

3 km Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 7888 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

41% Complete

3290

Very good

33% Complete

2613

Average

13% Complete

1099

Poor

6% Complete

497

Very poor

4% Complete

389

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    Round Indicators
    john m 01/18/2020

    “tropical paradise”

    it's our second year at the allegro playacar.......we like it.....the food is plentiful and fresh....workers are smiling and engaging.....the resort is close to playa del carmen.......30 minute walk...the beach is very good.......however there is a seaweed problem, that is usually addressed in a day or 2.....back the hotel, we have had a problem with the a/c not working.....it was addressed within 2 days....go directly to the hotel manager....their solution was to move us to another unit...we did ask and did receive no charge wi fi for two for our inconvenience..usually there is a charge for wi fi.......their our 3 ala carte restaurants...food is very good in all 3 restaurants.......the buffet restaurant has a good selection of food......the bars have an adequate selection of alcohol..typical for an all inclusive.....there is nightly entertainment some of which is very good, some of which is just okay.....there are 2 pools......a quiet pool and a 'loud pool' with all the activities you would want..the pool bar is located at he loud pool.....the activities people are really good.....a huge shout out to jesus, carlos, glen, henriki, and valeria......they are always engaging the customers to participate......the staff in general are hard working and always in a good mood...tip them well.....this resort is a solid 4 star resort....you will not be disappointed

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mr. John, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    J4866OZdonnag 01/18/2020 Friends getaway

    “Just OK”

    The beach was absolutely beautiful, Food was fantastic, And the staff that worked in the food areas were incredible. The grounds were excellently manicured. My bathroom need updating. We stayed on the second floor and the tub was raised where my head was almost hitting the ceiling. I had to bend down to wash my hair and backside. There was a smell of sewage in the bathroom our whole stay, maintenance came and poured something into the drain but the smell came right back So the bathroom door had to always remain closed. Two sets of friends traveling with us had holes in their roofs were birds were coming in. The problem was addressed in one of the rooms and then the birds were aggressively trying get back in. Not sure if I stay here again.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mrs. Donna, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    RoxNJoeShow Vauxhall. 01/17/2020 Family

    “First Club not worth it.”

    I had a unit on the ocean front, thought it couldn't get better than that. Then the animation crew fired up their speaker that was aimed directly at our unit and I could hear the guy with the microphone breath inside my room. Asked them to re aim the speaker but was told then the people on the other side would complain. I asked to have it turned down and they said...NO. So had to leave our room everyday to get away from the constant noise. It rained one day and they had to relocate the speaker so their was one good day out of two weeks where we could enjoy our beach front room. To bad because the staff otherwise were great and loved the location but seems the wrong people get to make decisions.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Rox, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    Vivian M London, Canada. 01/17/2020 Couples

    “Staff at this resort make the resort a special place”

    The staff at this resort go out of their way to make your stay enjoyable. The resort itself is beautiful. The beaches are remarkable. Our room bathroom could use some updating. The shows are excellent. The buffet food was cold. This is one area that needs some improvement.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mrs. Vivian, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    justins798 01/17/2020 Family

    “Great entertainment”

    Jesus and the entertainment staff were amazing. Always something fun to do and they kept things interesting. Amazing experience! All the games and their attitude made things so fun. Make sure you ask for Jesus when you visit he is the best!

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mr. Justin, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • january 18 2020

    john m

    “tropical paradise”


    it's our second year at the allegro playacar.......we like it.....the food is plentiful and fresh....workers are smiling and engaging.....the resort is close to playa del carmen.......30 minute walk...the beach is very good.......however there is a seaweed problem, that is usually addressed in a day or 2.....back the hotel, we have had a problem with the a/c not working.....it was addressed within 2 days....go directly to the hotel manager....their solution was to move us to another unit...we did ask and did receive no charge wi fi for two for our inconvenience..usually there is a charge for wi fi.......their our 3 ala carte restaurants...food is very good in all 3 restaurants.......the buffet restaurant has a good selection of food......the bars have an adequate selection of alcohol..typical for an all inclusive.....there is nightly entertainment some of which is very good, some of which is just okay.....there are 2 pools......a quiet pool and a 'loud pool' with all the activities you would want..the pool bar is located at he loud pool.....the activities people are really good.....a huge shout out to jesus, carlos, glen, henriki, and valeria......they are always engaging the customers to participate......the staff in general are hard working and always in a good mood...tip them well.....this resort is a solid 4 star resort....you will not be disappointed


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mr. John, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • january 18 2020
    • Friends getaway

    J4866OZdonnag

    “Just OK”


    The beach was absolutely beautiful, Food was fantastic, And the staff that worked in the food areas were incredible. The grounds were excellently manicured. My bathroom need updating. We stayed on the second floor and the tub was raised where my head was almost hitting the ceiling. I had to bend down to wash my hair and backside. There was a smell of sewage in the bathroom our whole stay, maintenance came and poured something into the drain but the smell came right back So the bathroom door had to always remain closed. Two sets of friends traveling with us had holes in their roofs were birds were coming in. The problem was addressed in one of the rooms and then the birds were aggressively trying get back in. Not sure if I stay here again.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mrs. Donna, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • january 17 2020
    • Vauxhall
    • Family

    RoxNJoeShow

    “First Club not worth it.”


    I had a unit on the ocean front, thought it couldn't get better than that. Then the animation crew fired up their speaker that was aimed directly at our unit and I could hear the guy with the microphone breath inside my room. Asked them to re aim the speaker but was told then the people on the other side would complain. I asked to have it turned down and they said...NO. So had to leave our room everyday to get away from the constant noise. It rained one day and they had to relocate the speaker so their was one good day out of two weeks where we could enjoy our beach front room. To bad because the staff otherwise were great and loved the location but seems the wrong people get to make decisions.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Rox, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • january 17 2020
    • London, Canada
    • Couples

    Vivian M

    “Staff at this resort make the resort a special place”


    The staff at this resort go out of their way to make your stay enjoyable. The resort itself is beautiful. The beaches are remarkable. Our room bathroom could use some updating. The shows are excellent. The buffet food was cold. This is one area that needs some improvement.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mrs. Vivian, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • january 17 2020
    • Family

    justins798

    “Great entertainment”


    Jesus and the entertainment staff were amazing. Always something fun to do and they kept things interesting. Amazing experience! All the games and their attitude made things so fun. Make sure you ask for Jesus when you visit he is the best!


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mr. Justin, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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