Vista panorámicas a la playa y hotel Allegro Playacar Resort
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Allegro Playacar

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Places of Interest

60.5 km  Cancun International Airport

3 km Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 5902 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

2202

Very good

35% Complete

2069

Average

15% Complete

905

Poor

6% Complete

399

Very poor

5% Complete

327

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    Round Indicators
    tobeyb301 Chicago, Illinois. 05/23/2018 Couples

    “Great Beach Vacation”

    Allegro Playacar has amazing beaches. It is a great resort to relax on the beach, swim in the ocean or play in the pools. The service is great, friendly, prompt and courteous. Alejandro was excellent at breakfast and lunch and all of the First Club staff was amazing as always!!
    Round Indicators
    necrovista Noosa Heads. 05/23/2018 Friends getaway

    “Great place to rekac”

    Easy check in Great facilities,week tended pools Excellent evening entertainment-had a franchised version of the 3 Tenors one night.They were fabulous Food was good and plentiful Rooms clean and comfortable Always use concierge for taxis-cheaper and reliable Pool bars are good Beach is typical of Cancun....warm water but quite ordinary for an East Coast Australian

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Necrovista, Dear Mr. Danboy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Ruben G 05/22/2018 Friends getaway

    “Great place to vacation”

    Great place to take friends wonderful First Club staff and a great overall vacation experience, hoping to get back soon. Rooms have been upgraded and the restaurants have been also upgraded. From the entrance to the pool area the staff was very accommodating.

    Community M, Manager at Allegro Playacar, responded to this review
     Dear Mr. Ruben, Dear Mr. Lam, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Chase L 05/20/2018 Family

    “Great First Club and Great beach”

    Went at the end of November with my wife and 2yo and my in laws. Always good activities and service at the first club. Room was close to first club and beach, could hear the ocean always. Wish there was more drink service in the first club area of the beach. Had good service by the pool, I really like the new window order area of the pool. You could really tell the liquor quality between the first club and the rest of the resort. Loved the service and had a good time.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Chase, Dear Mr. Danboy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    ggtati2006 Miami Beach, Florida. 05/18/2018 Family

    “cacun family vacay”

    We had a great time, it was my husband and I and our 11 yr old. The rooms are very clean, we had two beds one was hard but the other was great, slept well.. unfortunately we had issues with hot water, we didnt have much of it or any at all, i feel like we paid to0 much for the room for the quality but overall the property is very beautiful, very clean, well maintained and activities by the pool .. late night show.. the beach in steps off the property... drink and food not 0oh s0o great..buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was pretty good! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you..felt safe at all times

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Ggtati2006, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We assure you that your comment about the food you received during your stay has been discussed with our staff in order to prevent this type of situation from recurring in the future and we sincerely apologize for not meeting your expectations on this occasion. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!

    EVALUATION

    Round Indicators

    • may 23 2018
    • Chicago, Illinois
    • Couples

    tobeyb301

    “Great Beach Vacation”


    Allegro Playacar has amazing beaches. It is a great resort to relax on the beach, swim in the ocean or play in the pools. The service is great, friendly, prompt and courteous. Alejandro was excellent at breakfast and lunch and all of the First Club staff was amazing as always!!


    EVALUATION

    Round Indicators

    • may 23 2018
    • Noosa Heads
    • Friends getaway

    necrovista

    “Great place to rekac”


    Easy check in Great facilities,week tended pools Excellent evening entertainment-had a franchised version of the 3 Tenors one night.They were fabulous Food was good and plentiful Rooms clean and comfortable Always use concierge for taxis-cheaper and reliable Pool bars are good Beach is typical of Cancun....warm water but quite ordinary for an East Coast Australian


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Necrovista, Dear Mr. Danboy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • may 22 2018
    • Friends getaway

    Ruben G

    “Great place to vacation”


    Great place to take friends wonderful First Club staff and a great overall vacation experience, hoping to get back soon. Rooms have been upgraded and the restaurants have been also upgraded. From the entrance to the pool area the staff was very accommodating.


    Community M, Manager at Allegro Playacar, responded to this review
    Dear Mr. Ruben, Dear Mr. Lam, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • may 20 2018
    • Family

    Chase L

    “Great First Club and Great beach”


    Went at the end of November with my wife and 2yo and my in laws. Always good activities and service at the first club. Room was close to first club and beach, could hear the ocean always. Wish there was more drink service in the first club area of the beach. Had good service by the pool, I really like the new window order area of the pool. You could really tell the liquor quality between the first club and the rest of the resort. Loved the service and had a good time.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Chase, Dear Mr. Danboy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • may 18 2018
    • Miami Beach, Florida
    • Family

    ggtati2006

    “cacun family vacay”


    We had a great time, it was my husband and I and our 11 yr old. The rooms are very clean, we had two beds one was hard but the other was great, slept well.. unfortunately we had issues with hot water, we didnt have much of it or any at all, i feel like we paid to0 much for the room for the quality but overall the property is very beautiful, very clean, well maintained and activities by the pool .. late night show.. the beach in steps off the property... drink and food not 0oh s0o great..buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was pretty good! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you..felt safe at all times


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Ggtati2006, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We assure you that your comment about the food you received during your stay has been discussed with our staff in order to prevent this type of situation from recurring in the future and we sincerely apologize for not meeting your expectations on this occasion. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards!