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Swimming pool at the Allegro Isora hotel
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La Gaviota, 1. Playa de la Arena   38680 Guia de Isora (Tenerife) , Islas Canarias   España  


Places of Interest

39.7 km Tenerife–South Airport

15 km Abama Golf Course

500 m La Arena beach

1.5 km Los Gigantes cliffs

Premios y Reconocimientos

Prizes and awards

Guest reviews.

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Allegro Isora

4.0/5 Round Indicators
| 230 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

36% Complete

84

Very good

34% Complete

79

Average

16% Complete

39

Poor

5% Complete

13

Very poor

6% Complete

15

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    Round Indicators
    Navigate48059447191 04/23/2019 Couples

    “Easter holiday”

    I booked this holiday just to get away. It was a good break. People with children will really enjoy it here. There is a great choice of food so even the fussiest of eaters should find something they could eat.
    Round Indicators
    Dream28573885080 04/22/2019 Family

    “First family holiday”

    This was out first family holiday. Which was a great success. I couldn’t recommend this hotel more! Very hospitable & caters for all. There was a different selection of foods on everyday. A big plus for me, was the travel cot was raised off the floor, with it’s own mattress & bedding. On previous holidays, i have been given a cot which was directly on the floor & nothing for the little one to sleep on. Lending her to share a bed due to being too cold. There is a range of pools to choose from with plenty of loungers. The only down side would be that our room, overlooked the evening entertainment, which was very loud! So you wouldn’t be able to get to sleep anytime before 11.30 after everyone had dispersed. This wasn’t ideal, which little ones!
    Round Indicators
    Kirsten C Aberdeenshire, United Kingdom. 04/22/2019 Family

    “Nice hotel, room for improvement”

    Returned recently from a family holiday 3rd-14th April; two children aged 4&8. Location: 5th visit to Tenerife, this is my favourite location. Very close to town centre and under €5 by taxi or bus to Los Gigantes. La Arena is hilly but across the road and down a bit to the left there is a man made coastal path that goes for miles , and it’s pretty flat. Rooms: As advertised and the cleaning service is very good. Towels replaced as needed and linen straightened when not changed. Air con works well. TV fine (no UK kids channels). Fridge handy. Balconies are safe and have clothes drying facilities. Perhaps some electrical maintenance required at bedside and kitchenette (D309). Kids club: Age 4-9, enjoyed by kids & run by friendly staff. Disco and dances enjoyed by the kids. Only downside is kids disco doesn’t start til 8.30/9 and with first diner slot 6.30-7.30pm it’s a bit of a hang around. Pools: Plentiful; as were sun beds, even in our second week when the hotel was busier. Returnable deposit of €10 per towel (this process somewhat unclear). We preferred the lower pool, many kids there with inflatables so we fitted right in. Water was cold but as expected for April. All pool areas are clean and well maintained. Noise: Addressing this as it’s in other reviews. The hotel entertainment isn’t ridiculously loud. We found the entertainment run by Fram (an in house travel co.) was very loud. Saying that, it was typically over by 10.30pm and even though our kids flaked earlier that that, it didn’t stop them from sleeping. PlayStation room: a nice touch- a novelty at first thought but both times we tried to visit there were unsupervised kiddies who just weren’t coming off. Profile time limits? Gym: Used and it was nice. If using early and machines not on then pop to reception; they send someone over to turn on power to sockets. All inclusive drinks: loads of choice, some cocktails on AI too. Pool bar & pink van were my favourite outlets. Restaurant: Recently refurbished it looks good and it is clear the cooking and cleaning staff are working very hard. I am very surprised the hotel did not take the opportunity to create two main servery areas during the refurbishment to combat queues. The time slots for dinner are obviously in place to help stop overcrowding but in my opinion, a friendly faced staff member is required on the queue at evening meal times to keep it moving along (and to diffuse tensions). There are many nationalities in the hotel with different queuing customs and a presence of a staff member would help greatly. The food is samey with the occasional wildcard but this is the case for HB and AI in any hotel. I imagine the restaurant is mayhem in Summer. We dined a la carte in house; an Italian night and a Canarian night. Lovely food, nice to be served and change of environment for those evenings was refreshing. I did experience & report one instance of cross-contamination which was dealt with promptly. Toilets: communal toilets could be more regularly maintained for blockages and cleanliness. In similar hotels we’ve experienced checks done hourly. It is very easy to be within a couple of minutes walk to your private toilet in your hotel room if lounger spot chosen for that reason. Dining @ Pool Bar: chips, hot dogs, salad & doughnuts mostly. There are flies and food is covered. Not forgetting ice cream. It’s okay once or twice but the main restaurant is at its best at lunch time and is worth getting dried for. Communication: The hotel gives you an A4 piece of paper when you check in that tells you some information to get your holiday started. It’s lacking in detail and doesn’t explain how to go about some things. (Towels & entertainment programmes as examples) A quick win would be to add a further print to this with some extra useful information to help guests dive right in to the holiday fun. We found front of house staff very friendly and helpful. Overall, a nice hotel that is obviously continually improving. A few changes, some so easily implementable would really raise it to my expectation of a 4 star aparthotel. Thanks
    Round Indicators
    Sofia I 04/18/2019 Family

    “HORRENDOUS!!!”

    We Stayed At ALLEGRO ISORA From 7 To 14 Of April And We Can Surely Say That It Was Our Worst Hotel Experience Ever! First Of All, The Overall Cleanliness Of The Hotel Is Awful! Regardless Of The Fact That The Cleaning Of The Room Happened Evwry Day, The Room Was Still Dirty As Well As The Territory. One Day We Found A Cockroach In Our Room! A COCKROACH, KARL! A Cleaning Lady Once Put An Ashtray In The Sink Where Our Baby's Dishes Were Soaking And When We Saw It We Were Shocked! The Food At The Hotel Was Also Uneatable. In The Dining Area It Was Hot Because All The Cooking Happened In The Same Area, So All The Fat And Smell Of Burnt Food Hovered In The Air Making It Impossible To Eat. Also One Big Problem Were The Flies That Buzzed Around Literally Everywhere! They Climbed On The Food Which Was Uncovered So You Could Eat It Only If You were Not Disgusted and afraid Of Getting Germs! The Tables Were Also Dirty As Well As Forks, Knives And Plates Where You Were Able To Spot Some Dried Food Leftovers From Previous Eaters! Speaking Of The Food Once Again, I Can Tell You That Our Whole Family Got A Food Poioning Whilst Staying At The Allegro Isora, So Some Money Was Spent Not On Souveniers But On Medicine! The Rooms By The Way Were Also Quite Old Looking Because The Closets Were Scratched And Cuffed And The Curtains Ripped. The evening entertainment for the aduls lasted for too long and since we lived in the bloque B, we heard every single thing VERY loud and couldn't fall asleep before 11-12 o'clock. The Overall Experience Was Awful And We Would Not Recommend Anyone Staying At The Hotel If You Don't Want Your Holiday To Turn Into A Nghtmare.
    Round Indicators
    Flyer03357484101 04/18/2019 Family

    “Family trip”

    Great hotel, lovely peaceful location, not the place to go if you want plenty of restaurants and things to do, look more towards the busier towns! - car hire is however on yr doorstep at reasonable prices very much recommend getting a car amazing sites and places to visit with the kids! We had an awesome week here! Hotel apartment was nice, however sofa bed very u comfy! Beds in bedroom however perfect!... You get a hob and fridge.. Very limited equip in kitchen as in cups plates and that's it, not even a kettle.. Was kept clean some bits in bathroom needed some TLC but nothing to upset our stay we thoroughly enjoyed! - all inclusive you can't fault great food and choices along with drinks!

    EVALUATION

    Round Indicators

    • april 23 2019
    • Couples

    Navigate48059447191

    “Easter holiday”


    I booked this holiday just to get away. It was a good break. People with children will really enjoy it here. There is a great choice of food so even the fussiest of eaters should find something they could eat.


    EVALUATION

    Round Indicators

    • april 22 2019
    • Family

    Dream28573885080

    “First family holiday”


    This was out first family holiday. Which was a great success. I couldn’t recommend this hotel more! Very hospitable & caters for all. There was a different selection of foods on everyday. A big plus for me, was the travel cot was raised off the floor, with it’s own mattress & bedding. On previous holidays, i have been given a cot which was directly on the floor & nothing for the little one to sleep on. Lending her to share a bed due to being too cold. There is a range of pools to choose from with plenty of loungers. The only down side would be that our room, overlooked the evening entertainment, which was very loud! So you wouldn’t be able to get to sleep anytime before 11.30 after everyone had dispersed. This wasn’t ideal, which little ones!


    EVALUATION

    Round Indicators

    • april 22 2019
    • Aberdeenshire, United Kingdom
    • Family

    Kirsten C

    “Nice hotel, room for improvement”


    Returned recently from a family holiday 3rd-14th April; two children aged 4&8. Location: 5th visit to Tenerife, this is my favourite location. Very close to town centre and under €5 by taxi or bus to Los Gigantes. La Arena is hilly but across the road and down a bit to the left there is a man made coastal path that goes for miles , and it’s pretty flat. Rooms: As advertised and the cleaning service is very good. Towels replaced as needed and linen straightened when not changed. Air con works well. TV fine (no UK kids channels). Fridge handy. Balconies are safe and have clothes drying facilities. Perhaps some electrical maintenance required at bedside and kitchenette (D309). Kids club: Age 4-9, enjoyed by kids & run by friendly staff. Disco and dances enjoyed by the kids. Only downside is kids disco doesn’t start til 8.30/9 and with first diner slot 6.30-7.30pm it’s a bit of a hang around. Pools: Plentiful; as were sun beds, even in our second week when the hotel was busier. Returnable deposit of €10 per towel (this process somewhat unclear). We preferred the lower pool, many kids there with inflatables so we fitted right in. Water was cold but as expected for April. All pool areas are clean and well maintained. Noise: Addressing this as it’s in other reviews. The hotel entertainment isn’t ridiculously loud. We found the entertainment run by Fram (an in house travel co.) was very loud. Saying that, it was typically over by 10.30pm and even though our kids flaked earlier that that, it didn’t stop them from sleeping. PlayStation room: a nice touch- a novelty at first thought but both times we tried to visit there were unsupervised kiddies who just weren’t coming off. Profile time limits? Gym: Used and it was nice. If using early and machines not on then pop to reception; they send someone over to turn on power to sockets. All inclusive drinks: loads of choice, some cocktails on AI too. Pool bar & pink van were my favourite outlets. Restaurant: Recently refurbished it looks good and it is clear the cooking and cleaning staff are working very hard. I am very surprised the hotel did not take the opportunity to create two main servery areas during the refurbishment to combat queues. The time slots for dinner are obviously in place to help stop overcrowding but in my opinion, a friendly faced staff member is required on the queue at evening meal times to keep it moving along (and to diffuse tensions). There are many nationalities in the hotel with different queuing customs and a presence of a staff member would help greatly. The food is samey with the occasional wildcard but this is the case for HB and AI in any hotel. I imagine the restaurant is mayhem in Summer. We dined a la carte in house; an Italian night and a Canarian night. Lovely food, nice to be served and change of environment for those evenings was refreshing. I did experience & report one instance of cross-contamination which was dealt with promptly. Toilets: communal toilets could be more regularly maintained for blockages and cleanliness. In similar hotels we’ve experienced checks done hourly. It is very easy to be within a couple of minutes walk to your private toilet in your hotel room if lounger spot chosen for that reason. Dining @ Pool Bar: chips, hot dogs, salad & doughnuts mostly. There are flies and food is covered. Not forgetting ice cream. It’s okay once or twice but the main restaurant is at its best at lunch time and is worth getting dried for. Communication: The hotel gives you an A4 piece of paper when you check in that tells you some information to get your holiday started. It’s lacking in detail and doesn’t explain how to go about some things. (Towels & entertainment programmes as examples) A quick win would be to add a further print to this with some extra useful information to help guests dive right in to the holiday fun. We found front of house staff very friendly and helpful. Overall, a nice hotel that is obviously continually improving. A few changes, some so easily implementable would really raise it to my expectation of a 4 star aparthotel. Thanks


    EVALUATION

    Round Indicators

    • april 18 2019
    • Family

    Sofia I

    “HORRENDOUS!!!”


    We Stayed At ALLEGRO ISORA From 7 To 14 Of April And We Can Surely Say That It Was Our Worst Hotel Experience Ever! First Of All, The Overall Cleanliness Of The Hotel Is Awful! Regardless Of The Fact That The Cleaning Of The Room Happened Evwry Day, The Room Was Still Dirty As Well As The Territory. One Day We Found A Cockroach In Our Room! A COCKROACH, KARL! A Cleaning Lady Once Put An Ashtray In The Sink Where Our Baby's Dishes Were Soaking And When We Saw It We Were Shocked! The Food At The Hotel Was Also Uneatable. In The Dining Area It Was Hot Because All The Cooking Happened In The Same Area, So All The Fat And Smell Of Burnt Food Hovered In The Air Making It Impossible To Eat. Also One Big Problem Were The Flies That Buzzed Around Literally Everywhere! They Climbed On The Food Which Was Uncovered So You Could Eat It Only If You were Not Disgusted and afraid Of Getting Germs! The Tables Were Also Dirty As Well As Forks, Knives And Plates Where You Were Able To Spot Some Dried Food Leftovers From Previous Eaters! Speaking Of The Food Once Again, I Can Tell You That Our Whole Family Got A Food Poioning Whilst Staying At The Allegro Isora, So Some Money Was Spent Not On Souveniers But On Medicine! The Rooms By The Way Were Also Quite Old Looking Because The Closets Were Scratched And Cuffed And The Curtains Ripped. The evening entertainment for the aduls lasted for too long and since we lived in the bloque B, we heard every single thing VERY loud and couldn't fall asleep before 11-12 o'clock. The Overall Experience Was Awful And We Would Not Recommend Anyone Staying At The Hotel If You Don't Want Your Holiday To Turn Into A Nghtmare.


    EVALUATION

    Round Indicators

    • april 18 2019
    • Family

    Flyer03357484101

    “Family trip”


    Great hotel, lovely peaceful location, not the place to go if you want plenty of restaurants and things to do, look more towards the busier towns! - car hire is however on yr doorstep at reasonable prices very much recommend getting a car amazing sites and places to visit with the kids! We had an awesome week here! Hotel apartment was nice, however sofa bed very u comfy! Beds in bedroom however perfect!... You get a hob and fridge.. Very limited equip in kitchen as in cups plates and that's it, not even a kettle.. Was kept clean some bits in bathroom needed some TLC but nothing to upset our stay we thoroughly enjoyed! - all inclusive you can't fault great food and choices along with drinks!


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