Hotel Occidental Grand Aruba Resort Beach
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Barceló Aruba

J.E.Irausquin Blvd. 83   Noord 27000 Palm Beach ,   Aruba  


Places of Interest

11.6 km Queen Beatrix International Airport

5 km Golf course

12 km Bushiribana Gold Mine Ruins

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Aruba

4.0/5 Round Indicators
| 3209 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

49% Complete

1590

Very good

27% Complete

883

Average

14% Complete

466

Poor

4% Complete

156

Very poor

3% Complete

114

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    Round Indicators
    790breeannad 06/21/2018 Couples

    “Awesome Vacation”

    This was an awesome all inclusive resort! We had one minor issue with our 7 day stay and the staff handled the issue quickly and effectively. The staff is wonderful and treats all of their guest great. The food could have a little more variety and better taste but I was there for the water and drinks so it didn’t bother me. Rendy was an awesome bartender at the lobby bar. Rendy worked every night we stayed at Barcelo and always greeted us, made conversation, and remembered our drinks order. When we visit Aruba again we will definitely be staying at Barcelo again.

    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear 790breeannad, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba

    Round Indicators
    jstegh200 Rochester, New York. 06/21/2018 Couples

    “Great Freindly Staff!!”

    Great job by Martin and David at the Concierge desk, Belinda at First club and Tony The First Club bartender. they are always smiling and very helpful. The servers at the Palm are all great especially Yvonne (Aracelly Aldea) and Rodell who made it a point to greet us at every meal and went out of their way to make sure that we had a great experience. All the restaurant also had very good servers and were very personable. We were First Club on the 7 th floor and our Maid service was excellent. I would like to mention Belinda again and find her to be an outstanding representative of the Barceló Resort. I would also like to mention that we always felt safe at your resort .

    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear jstegh200, Thank you for the great feedback of your recent holiday experience at our Barceló Aruba; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Barceló Aruba

    Round Indicators
    jay c 06/21/2018

    “great trip to Barcelo Aruba”

    We went to Aruba the last week of April for our Anniversary, as we have done for the past three years, and we loved it as usual. We did the all-inclusive for the first time and really enjoyed it. The beach is beautiful, and the staff was great, we can't wait to go back again next year.

    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear jay c, First of all, we congratulate you with your anniversary and we thank you for choosing our Barceló Aruba hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We very much look forward to welcoming you back again next year! Kind regards, Barceló Aruba

    Round Indicators
    scangelosi96 Brooklyn, New York. 06/21/2018 Couples

    “Worst vacation ever”

    The Barcelo resort was the worst place that I have ever vacationed. Food was horrible, service was terrible. Friendliness of the staff was poor. Would definitely never recommend this resort. There was not much to do in the evenings. On two occasions we were ordering food from one of the restaurants and everything we ordered they were out of . And the variety of food could have been better.

    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear scangelosi96, Although we sincerely regret your disappointment with your stay in our Barceló Aruba, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Last but not least, we sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, we deeply regret reading that their efforts could not meet your expectations.   We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, Barceló Aruba

    Round Indicators
    Jana S Katy, Texas. 06/20/2018 Family

    “Barcelo Aruba”

    This place was amazing! Friendly staff, and such a clean resort. The pool is cleaned well daily and well filtered. The beach is amazing and well groomed. They made sure we were always taken care of. If you are a beach person this is the perfect place. Oh, Zumba on the beach rocked! Fun fun instructors and staff. This truly was one of our best vacations. We will be back ❤️

    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear Jana S, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba

    EVALUATION

    Round Indicators

    • june 21 2018
    • Couples

    790breeannad

    “Awesome Vacation”


    This was an awesome all inclusive resort! We had one minor issue with our 7 day stay and the staff handled the issue quickly and effectively. The staff is wonderful and treats all of their guest great. The food could have a little more variety and better taste but I was there for the water and drinks so it didn’t bother me. Rendy was an awesome bartender at the lobby bar. Rendy worked every night we stayed at Barcelo and always greeted us, made conversation, and remembered our drinks order. When we visit Aruba again we will definitely be staying at Barcelo again.


    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear 790breeannad, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba

    EVALUATION

    Round Indicators

    • june 21 2018
    • Rochester, New York
    • Couples

    jstegh200

    “Great Freindly Staff!!”


    Great job by Martin and David at the Concierge desk, Belinda at First club and Tony The First Club bartender. they are always smiling and very helpful. The servers at the Palm are all great especially Yvonne (Aracelly Aldea) and Rodell who made it a point to greet us at every meal and went out of their way to make sure that we had a great experience. All the restaurant also had very good servers and were very personable. We were First Club on the 7 th floor and our Maid service was excellent. I would like to mention Belinda again and find her to be an outstanding representative of the Barceló Resort. I would also like to mention that we always felt safe at your resort .


    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear jstegh200, Thank you for the great feedback of your recent holiday experience at our Barceló Aruba; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Barceló Aruba

    EVALUATION

    Round Indicators

    • june 21 2018

    jay c

    “great trip to Barcelo Aruba”


    We went to Aruba the last week of April for our Anniversary, as we have done for the past three years, and we loved it as usual. We did the all-inclusive for the first time and really enjoyed it. The beach is beautiful, and the staff was great, we can't wait to go back again next year.


    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear jay c, First of all, we congratulate you with your anniversary and we thank you for choosing our Barceló Aruba hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We very much look forward to welcoming you back again next year! Kind regards, Barceló Aruba

    EVALUATION

    Round Indicators

    • june 21 2018
    • Brooklyn, New York
    • Couples

    scangelosi96

    “Worst vacation ever”


    The Barcelo resort was the worst place that I have ever vacationed. Food was horrible, service was terrible. Friendliness of the staff was poor. Would definitely never recommend this resort. There was not much to do in the evenings. On two occasions we were ordering food from one of the restaurants and everything we ordered they were out of . And the variety of food could have been better.


    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear scangelosi96, Although we sincerely regret your disappointment with your stay in our Barceló Aruba, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Last but not least, we sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, we deeply regret reading that their efforts could not meet your expectations.   We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, Barceló Aruba

    EVALUATION

    Round Indicators

    • june 20 2018
    • Katy, Texas
    • Family

    Jana S

    “Barcelo Aruba”


    This place was amazing! Friendly staff, and such a clean resort. The pool is cleaned well daily and well filtered. The beach is amazing and well groomed. They made sure we were always taken care of. If you are a beach person this is the perfect place. Oh, Zumba on the beach rocked! Fun fun instructors and staff. This truly was one of our best vacations. We will be back ❤️


    Sowfi M, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear Jana S, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. We are thrilled you enjoyed your recent stay with us. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba

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