Barceló Royal Beach Hotel Interiors
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Barceló Royal Beach

Sunny Beach   8240 Bourgas ,   Bulgaria  


Places of Interest

28.3 km Burgas Airport

8 km Nessebar Ethnographic Museum

156 km Cavarna Golf Course

82 km Ropotamo Reserve

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Royal Beach

4.0/5 Round Indicators
| 1112 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

506

Very good

28% Complete

312

Average

13% Complete

155

Poor

7% Complete

83

Very poor

5% Complete

56

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    Round Indicators
    dawntomo Middlesbrough. 06/19/2018

    “Beautiful hotel”

    We had a Residential suite, it was,spacious & spotlessly clean, great features, hotel very secure, pool area vast & had no trouble in getting a lovely wooden sunbed, towels & pads for loungers provided by hotel. Staff seemed very pleasent. Would stay here again as in great location for beach, strip e.g. Hotel staff were very conscious of other travellers comfort i.e removing towels from beds that had not been used for over an hour and also any boisterous behaviour will not be tolerated and was dealt with straight away. Very refreshing!!! Extensive range of toiletries in room along with iron & ironingboard, free safe and lovely wooden furniture on your balcony
    Round Indicators
    930laurence Sheffield, United Kingdom. 06/19/2018 Couples

    “Terrible Service & A Badly Managed Hotel”

    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!
    Round Indicators
    lisacookies 06/19/2018 Family

    “Lovely hotel ”

    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again
    Round Indicators
    Holibobs19 06/19/2018 Couples

    “Nice but not quite 5 star”

    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)
    Round Indicators
    borjuli falkirk. 06/18/2018 Couples

    “service a disaster”

    just stayed 2 weeks half board. check in efficient and pleasant but no welcome drink or porter so off to room603 in d block (main building) deluxe room sea and pool view lovely with sitting area large balcony mini bar and free safe. fruit and wine in room but no robes or slippers(5star hotel). Large bathroom with bath/shower and separate shower. The corridors are lit by floor lights and our room hall was so dark that you had to get key card out in lift Supposed to be 2restaurants but only one and you are not seated or offered wine list because most seemed to be all inclusive. you have to get a member of staff to get anything/ juice machine never working properly /sometimes milk jug on table but not offered coffee also staff left plates sitting or stood waiting to be told what to do.They need to train staff because the food was 5 star and the soups were wonderful/meats were tender/there was a honeycomb out at breakfast,Front of house staff are letting the chefs down if not for Krasimera and the manager on most nights the restaurant would be a disaster. These 2 people tried to look after guests. You didn't get ice bucket for your wine because they used them for leftover food!! On a plus the food was never cold .Large pools with plentyof loungers/collect towels from lifeguard atindoor pool The life guards are friendly and helpful but there are a lot of gulls in the pools. Maid service is also poor /didnt replace towels/coffee and had to ask receptionwho dealt with it immediately/again this is staff training issue. We had one serious issue with someone banging on our door at 1am but there is nopeep hole/chain so when they came back 3 times iphoned receptionwho told security who did phone and say dont answer the door. Happened agai so hubby armed with kettle opened doorto see womanheading away so we houted at her and didnt come back( think shewas in wrong block ) in morning asked reception and told nothing on cctv. dont like being called a liar so cctv either doesnt work orthey looked at wrongblock. This could be a really good hotel if they get the staff trained up. compliments to the chefs and kitchen.

    EVALUATION

    Round Indicators

    • june 19 2018
    • Middlesbrough

    dawntomo

    “Beautiful hotel”


    We had a Residential suite, it was,spacious & spotlessly clean, great features, hotel very secure, pool area vast & had no trouble in getting a lovely wooden sunbed, towels & pads for loungers provided by hotel. Staff seemed very pleasent. Would stay here again as in great location for beach, strip e.g. Hotel staff were very conscious of other travellers comfort i.e removing towels from beds that had not been used for over an hour and also any boisterous behaviour will not be tolerated and was dealt with straight away. Very refreshing!!! Extensive range of toiletries in room along with iron & ironingboard, free safe and lovely wooden furniture on your balcony


    EVALUATION

    Round Indicators

    • june 19 2018
    • Sheffield, United Kingdom
    • Couples

    930laurence

    “Terrible Service & A Badly Managed Hotel”


    Arrived home from Barcelo Royal Hotel today. Its a nice hotel, with lovely rooms - great pools and good position to explore the beach. However the service levels at the Hotel are some of the worst I have ever seen (and I am very well travelled) - Management are rude - not only too me, when I complained - but we saw three stand-up shouting and swearing arguments between management and customers. We also witnessed an attack on a lady during the entertainment one evening, and the response via management was pathetic. The food is adverage to poor, the service in the restaurants is terrible, tables are constantly dirty and the Hotel Management feel it is ok to service raw pork and raw chicken to clients. My list of issues is extensive we are communicating with both TUI and Barcelo Head Office about our large list of FACTUAL problems (not an opinion) - documented with video and photographs. Lastly it was not just us experiencing these issues there are at least twenty to thirty clients communicating with their travel companies about the issues at the hotel. We feel totally misled by the hotel brochures and websites, management say on trip advisior speak to them whilst on holiday - we did that, and the General Manager was totally unprofessional and rude in his inability to listen and or take on our complaint. Definitely would NOT go back, nor would I recomend this hotel until management start managing and teaching their staff. The issues with staff, and their lack of skills is simply due to poor training - MANAGEMENT GETTING IT WRONG !!!


    EVALUATION

    Round Indicators

    • june 19 2018
    • Family

    lisacookies

    “Lovely hotel ”


    Currently on holiday here with husband my 2 older children and their partners, we have 3 pool / sea view rooms which are really spacious clean and have big balconies and tea coffee making facilities, also have smart tvs in rooms large screen which enables you to watch you tube and access your Netflix account if you have one , pool area lovely plenty of sunbeds and pool towels available, food lovely drinks plentiful especially the cocktail menu , entertainment OK , would definitely recommend and visit again


    EVALUATION

    Round Indicators

    • june 19 2018
    • Couples

    Holibobs19

    “Nice but not quite 5 star”


    We stayed for 11 nights in a self catering residential suite. We had a lovely holiday and there were many positive points about this hotel - a few negatives but not to spoil the holiday. The positives: hotel is in a good central location if you want to be close to everything (but not right in it!), the pool area and gardens are very nice and well kept, we had a small balcony with a pool and sea view, rooms are a good size with small kitchenette. We ate out every day but did have a couple of beers around the pool and they were reasonably priced for a hotel (10 lev for 2 large beers), the bar food looked nice but we saw some people being hounded by seagulls which put us off ordering there. Reception and bar staff were lovely and very helpful. The negatives: for a 5* accommodation I was surprised at the state of the rusty bin in our bathroom - wouldn’t take much to update this. Also as mentioned by others the grouting etc in the showers are black and mouldy - again for a hotel that I presume is empty most of the winter I would have thought that small things like this could be sorted during this time. We were surprised at the lack of security provided by the security officers manning the front and rear entrances to the hotel/pool. It seemed that anyone could enter without wristbands and no challenge made. Although pleasant enough the cleaners didn’t do much actual cleaning - I don’t think our shower was cleaned at all during our stay and there was a blue ring on the edge of the shower when we arrived from another guests shampoo bottle. Finally although not everyone’s thing, we do usually enjoy getting involved with the animation teams and activities. Turned up for badminton on the first day (as per advert in hotel) nothing happening so ask male animator who shrugged his shoulders and said you can play if you really want to? No “hi where are you from?!” Or “I will play if nobody else is keen” seemed like he couldn’t be bothered and we very rarely heard any other activities being announced. Negatives aside it is a nice hotel in a built up area and we had a great time visiting again in Sunny Beach :)


    EVALUATION

    Round Indicators

    • june 18 2018
    • falkirk
    • Couples

    borjuli

    “service a disaster”


    just stayed 2 weeks half board. check in efficient and pleasant but no welcome drink or porter so off to room603 in d block (main building) deluxe room sea and pool view lovely with sitting area large balcony mini bar and free safe. fruit and wine in room but no robes or slippers(5star hotel). Large bathroom with bath/shower and separate shower. The corridors are lit by floor lights and our room hall was so dark that you had to get key card out in lift Supposed to be 2restaurants but only one and you are not seated or offered wine list because most seemed to be all inclusive. you have to get a member of staff to get anything/ juice machine never working properly /sometimes milk jug on table but not offered coffee also staff left plates sitting or stood waiting to be told what to do.They need to train staff because the food was 5 star and the soups were wonderful/meats were tender/there was a honeycomb out at breakfast,Front of house staff are letting the chefs down if not for Krasimera and the manager on most nights the restaurant would be a disaster. These 2 people tried to look after guests. You didn't get ice bucket for your wine because they used them for leftover food!! On a plus the food was never cold .Large pools with plentyof loungers/collect towels from lifeguard atindoor pool The life guards are friendly and helpful but there are a lot of gulls in the pools. Maid service is also poor /didnt replace towels/coffee and had to ask receptionwho dealt with it immediately/again this is staff training issue. We had one serious issue with someone banging on our door at 1am but there is nopeep hole/chain so when they came back 3 times iphoned receptionwho told security who did phone and say dont answer the door. Happened agai so hubby armed with kettle opened doorto see womanheading away so we houted at her and didnt come back( think shewas in wrong block ) in morning asked reception and told nothing on cctv. dont like being called a liar so cctv either doesnt work orthey looked at wrongblock. This could be a really good hotel if they get the staff trained up. compliments to the chefs and kitchen.


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