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Barceló San José Palacio Hotel Restaurant
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Map and location

Residencial El Robledal, La Uruca, 4581150   10107 San José de Costa Rica ,   Costa Rica  


Places of Interest

14.3 km Juan Santamaría International Airport

180 km Playa Tambor

262 km Langosta Beach

11 km Valle del Sol Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló San José

4.0/5 Round Indicators
| 2118 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

832

Very good

33% Complete

711

Average

16% Complete

358

Poor

5% Complete

113

Very poor

4% Complete

104

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    Round Indicators
    gcfd61 Rochester, New York. 04/18/2019 Family

    “It's just a hotel”

    It's just a downtown hotel, their pictures made it seem more like a resort, but it's just a basic downtown hotel. There was a lot of road noise from the highway at night, the bathroom was dated and dingy and VERY small.

    Channel M, Gerente at Barcelo San Jose, responded to this review
     Dear Guest, Firstly, we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló San José. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Carlos Ruiz Director

    Round Indicators
    64kathye Santa Fe, New Mexico. 04/17/2019 Friends getaway

    “Great hotel”

    Very much enjoyed our hotel stay. The breakfast is fabulous, great staff, great service and very nice and comfortable accommodations. Highly recommend Barcelo and will plan to stay again. Everything was easy to manage.

    Channel M, Gerente at Barcelo San Jose, responded to this review
     Dear Guest, Thank you for the great feedback of your recent experience at our Barceló San José; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Carlos Ruiz Director

    Round Indicators
    Dream26012932828 04/16/2019 Couples

    “Worst Hotel Stay Ever”

    Hotel room had strongly floral scented sheets, bedding and towels. Both my husband and I had allergic reactions to the strong smell. My face and throat swelled up. We complained to the front desk during out first night and also to Expedia. We had miserable first night and had almost no sleep. The next day they changed out our sheets and bedding. They washed it in only hot water with no detergent. We still had a problem with the strongly scented floral towels during our entire stay. They were never able to fix the problem. Also, we had a leaky air conditioner-room #404. One night, my husband got up to go to the bathroom, slipped and nearly fell from the large puddle that he walked through.. We complained about it, but continued to have leaks for several night before it was finally fixed. The hotel breakfast has a lot of options to choose from, but we kept getting sick from eating it. We think it may been from the water in the food or in the coffee, juice and milk. We both had stomach issues during our entire stay there. We enjoyed walking through the garden area of the hotel and viewing the art on the mezzanine floor. The pool was nice, but needed to be cleaned . They were lots of dead insects and leaves in the pool. We had to order room service on our first night there because the hotel restaurant closed at 6pm. I never heard of a restaurant closing so early. We ordered 2 pizzas from room service at a cost of $9 each. They had too much cheese, too little sauce and were very greasy.. The location of this hotel is terrible. The closest restaurant is over 2 miles away. If you rent a car, you will be instantly stuck in a traffic jam anytime you leave the hotel. Traffic is just terrible. We left most days by 5:30am to avoid the worst rush hour traffic, but we still got caught in some traffic. I would advise staying in a hotel in a town outside of San Jose to avoid traffic jams.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best regards, Carlos Ruíz, Director

    Round Indicators
    Curt K Philadelphia, Pennsylvania. 04/16/2019 Couples

    “Wonderful Experience”

    While participating in a tour of Costa Rica, my wife and I started our journey at the Barcelo San Jose. This is a beautiful hotel with a pool, bars, and a garden to peruse. The staff here were very helpful and friendly.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    Round Indicators
    Seaside57461474736 Atlanta, Georgia. 04/12/2019 Family

    “Welcome comfort!”

    This hotel was a welcomed and appreciated relief after traveling. We were so excited with the a/c, hot water, etc. We will be back to this hotel! Perfect for non-adventurous people. Beautiful pool and amenities.

    Channel M, Director General at Barcelo San Jose, responded to this review
     Dear Guest Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • april 18 2019
    • Rochester, New York
    • Family

    gcfd61

    “It's just a hotel”


    It's just a downtown hotel, their pictures made it seem more like a resort, but it's just a basic downtown hotel. There was a lot of road noise from the highway at night, the bathroom was dated and dingy and VERY small.


    Channel M, Gerente at Barcelo San Jose, responded to this review
    Dear Guest, Firstly, we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló San José. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Carlos Ruiz Director

    EVALUATION

    Round Indicators

    • april 17 2019
    • Santa Fe, New Mexico
    • Friends getaway

    64kathye

    “Great hotel”


    Very much enjoyed our hotel stay. The breakfast is fabulous, great staff, great service and very nice and comfortable accommodations. Highly recommend Barcelo and will plan to stay again. Everything was easy to manage.


    Channel M, Gerente at Barcelo San Jose, responded to this review
    Dear Guest, Thank you for the great feedback of your recent experience at our Barceló San José; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, Carlos Ruiz Director

    EVALUATION

    Round Indicators

    • april 16 2019
    • Couples

    Dream26012932828

    “Worst Hotel Stay Ever”


    Hotel room had strongly floral scented sheets, bedding and towels. Both my husband and I had allergic reactions to the strong smell. My face and throat swelled up. We complained to the front desk during out first night and also to Expedia. We had miserable first night and had almost no sleep. The next day they changed out our sheets and bedding. They washed it in only hot water with no detergent. We still had a problem with the strongly scented floral towels during our entire stay. They were never able to fix the problem. Also, we had a leaky air conditioner-room #404. One night, my husband got up to go to the bathroom, slipped and nearly fell from the large puddle that he walked through.. We complained about it, but continued to have leaks for several night before it was finally fixed. The hotel breakfast has a lot of options to choose from, but we kept getting sick from eating it. We think it may been from the water in the food or in the coffee, juice and milk. We both had stomach issues during our entire stay there. We enjoyed walking through the garden area of the hotel and viewing the art on the mezzanine floor. The pool was nice, but needed to be cleaned . They were lots of dead insects and leaves in the pool. We had to order room service on our first night there because the hotel restaurant closed at 6pm. I never heard of a restaurant closing so early. We ordered 2 pizzas from room service at a cost of $9 each. They had too much cheese, too little sauce and were very greasy.. The location of this hotel is terrible. The closest restaurant is over 2 miles away. If you rent a car, you will be instantly stuck in a traffic jam anytime you leave the hotel. Traffic is just terrible. We left most days by 5:30am to avoid the worst rush hour traffic, but we still got caught in some traffic. I would advise staying in a hotel in a town outside of San Jose to avoid traffic jams.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • april 16 2019
    • Philadelphia, Pennsylvania
    • Couples

    Curt K

    “Wonderful Experience”


    While participating in a tour of Costa Rica, my wife and I started our journey at the Barcelo San Jose. This is a beautiful hotel with a pool, bars, and a garden to peruse. The staff here were very helpful and friendly.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. Best regards, Carlos Ruíz, Director

    EVALUATION

    Round Indicators

    • april 12 2019
    • Atlanta, Georgia
    • Family

    Seaside57461474736

    “Welcome comfort!”


    This hotel was a welcomed and appreciated relief after traveling. We were so excited with the a/c, hot water, etc. We will be back to this hotel! Perfect for non-adventurous people. Beautiful pool and amenities.


    Channel M, Director General at Barcelo San Jose, responded to this review
    Dear Guest Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Carlos Ruíz, Director

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