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Barceló Hotel Pool Cairo Pyramids
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Barceló Cairo Pyramids

229 Al Haram Street   12111 Gizah - El Cairo ,   Egipto  

How to get to the hotel

T + 20 23 582 3300

pyramids@barcelo.com

Places of Interest

31 km Cairo International Airport

4 km Pyramids + Sphinx

8 km Egypt Museum

Guest reviews.

There is no better expert than a traveller.

Barceló Cairo Pyramids

4.0/5 Round Indicators
| 869 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

31% Complete

271

Very good

36% Complete

320

Average

20% Complete

175

Poor

6% Complete

56

Very poor

5% Complete

47

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    Round Indicators
    hortygo Orlando, Florida. 06/29/2018 Family

    “Barcelo Cairo Pyramids”

    The Lobby of this hotel is big, clean and smell so good all the time. There is always some one at the reception to help you or guide you on any question. The rooms are big and clean. Friendly staff...
    See full review

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Hortygo, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    Floris C 06/25/2018 Business

    “A short but very pleasant stay”

    I only stayed in Barcelo Cairo for 2 days, but they were still very enjoyable. In the middle of the chaos that Cairo can sometimes be, it was an oasis of rest. The staff was very polite and friendly and helpful.
    See full review

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Ms. Floris C, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome your soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    hassoon74 Baghdad, Iraq. 06/24/2018 Family

    “It was very nice experience”

    It was very nice experience appreciated for the nice team on the hotel especially the reception team.... Mohammad 😊😊😊😊 All was very nice.... The room service have some delay but thay are good..... I love it.....
    See full review

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Mr. Hassoon74, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    Simon H Sydney. 06/23/2018 Couples

    “Good location and nice hotel”

    We arrived in Cairo after 28hrs flying at around 11.30am at the hotel reception. The staff were fantastic they checked us in quickly and were most helpful. Mustafa and Nancy really helped to make things move smoothly. The room is nice but be warned it is a little noisy if you are on the road side as we were. The food was okay and the pool was okay too. The thing that makes the hotel is the staff nothing was to much trouble and Ramy in the restaurant really spoiled me. If they do not have something you want just ask and if they can they will sort it our for you. As for the location its very central but there is very little to walk and see so either stay in the hotel when not on your tour or take a cab
    See full review

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Simon H, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    Round Indicators
    Tyler H 06/22/2018 Friends getaway

    “Worst Hotel Experience EVER!”

    Let's start with the check-in process. I'm very funny when it comes to my passport while abroad, I mean that is my sure way of getting in and out of a country. At this particular hotel, they took my passport and told me to sit down...mistake number one. I was with a male friend and the receptionist must of thought we were together and decided to only want to deal with him. Little did he know, we were in separate rooms. Highly annoyed at that point. In addition, I reached out to the hotel several days before arriving to set up early check in, which they said would be fine. But once i got to the hotel, my room wasn't available. I sat in the lobby for an hour and a half after traveling for 26 hours waiting for a temporary room. I finally get my temporary room and was told my "real" room would be available the next day when my 2 other guests arrived. What the hell?! Tired and annoyed I go to the room and unwind. Room was filthy and so outdated, but I was exhausted so I overlooked it for that night. Later on that evening me and my male friend went downstairs to the restaurant to get food. Originally nobody was there and he went to the receptionist desk to ask for a assistance when they told him to go to the other restaurant. But that's not what we wanted to eat so I walked upstairs and told the host I preferred to eat in the restaurant downstairs. He appeared annoyed but lead us to the restaurant. Big. Mistake! I ordered Seafood from this restaurant and the following day was extremely I'll from food poisoning. I was sick for 9 days, unable to enjoy my stay in Egypt and part of my stay in South Africa. Not to mention the following day when I tried to move into my new room before leaving for our tour...my room was still not ready. I asked what should i do with my bags and they said leave them in the room and they would move them. Not fully convinced I told my other 2 guests which room my bags were in and if they got there before me, make sure my bag is in the room. Needless to say, the host told my friends they can't move my bags but they could go get them. Wtf?! And the icing on the cake was how they tried to get over on us with the taxi service to the airport. Arriving it was $30, but when it was time to leave they tries to charge us $40...hell no! I ended up calling an Uber for $10 (the guy wasn't going to charge us due to technical problems with the app, but I still have him something). Barcelo Cairo Pyramids was probably the worst hotel I have ever stayed in. I regret not booking a hotel in New Cairo. If you decide to give it a try anyways, don't eat the food and use Uber if you can. I will not be staying at this hotel again during my next visit. Hope this helps future travelers!
    See full review

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
     Dear Our Guest Tyler H, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to,in order to correct the situation for our future guests. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, Hotel Management

    EVALUATION

    Round Indicators
    • june 29 2018
    • Orlando, Florida
    • Family

    hortygo

    “Barcelo Cairo Pyramids”

    The Lobby of this hotel is big, clean and smell so good all the time. There is always some one at the reception to help you or guide you on any question. The rooms are big and clean. Friendly staff...

    The hotel has answered

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Hortygo, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators
    • june 25 2018
    • Business

    Floris C

    “A short but very pleasant stay”

    I only stayed in Barcelo Cairo for 2 days, but they were still very enjoyable. In the middle of the chaos that Cairo can sometimes be, it was an oasis of rest. The staff was very polite and friendly and helpful.

    The hotel has answered

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Ms. Floris C, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome your soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators
    • june 24 2018
    • Baghdad, Iraq
    • Family

    hassoon74

    “It was very nice experience”

    It was very nice experience appreciated for the nice team on the hotel especially the reception team.... Mohammad 😊😊😊😊 All was very nice.... The room service have some delay but thay are good..... I love it.....

    The hotel has answered

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Mr. Hassoon74, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators
    • june 23 2018
    • Sydney
    • Couples

    Simon H

    “Good location and nice hotel”

    We arrived in Cairo after 28hrs flying at around 11.30am at the hotel reception. The staff were fantastic they checked us in quickly and were most helpful. Mustafa and Nancy really helped to make things move smoothly. The room is nice but be warned it is a little noisy if you are on the road side as we were. The food was okay and the pool was okay too. The thing that makes the hotel is the staff nothing was to much trouble and Ramy in the restaurant really spoiled me. If they do not have something you want just ask and if they can they will sort it our for you. As for the location its very central but there is very little to walk and see so either stay in the hotel when not on your tour or take a cab

    The hotel has answered

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Simon H, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Looking forward to welcome you soon in our Hotel. Best Regards, Hotel Management

    EVALUATION

    Round Indicators
    • june 22 2018
    • Friends getaway

    Tyler H

    “Worst Hotel Experience EVER!”

    Let's start with the check-in process. I'm very funny when it comes to my passport while abroad, I mean that is my sure way of getting in and out of a country. At this particular hotel, they took my passport and told me to sit down...mistake number one. I was with a male friend and the receptionist must of thought we were together and decided to only want to deal with him. Little did he know, we were in separate rooms. Highly annoyed at that point. In addition, I reached out to the hotel several days before arriving to set up early check in, which they said would be fine. But once i got to the hotel, my room wasn't available. I sat in the lobby for an hour and a half after traveling for 26 hours waiting for a temporary room. I finally get my temporary room and was told my "real" room would be available the next day when my 2 other guests arrived. What the hell?! Tired and annoyed I go to the room and unwind. Room was filthy and so outdated, but I was exhausted so I overlooked it for that night. Later on that evening me and my male friend went downstairs to the restaurant to get food. Originally nobody was there and he went to the receptionist desk to ask for a assistance when they told him to go to the other restaurant. But that's not what we wanted to eat so I walked upstairs and told the host I preferred to eat in the restaurant downstairs. He appeared annoyed but lead us to the restaurant. Big. Mistake! I ordered Seafood from this restaurant and the following day was extremely I'll from food poisoning. I was sick for 9 days, unable to enjoy my stay in Egypt and part of my stay in South Africa. Not to mention the following day when I tried to move into my new room before leaving for our tour...my room was still not ready. I asked what should i do with my bags and they said leave them in the room and they would move them. Not fully convinced I told my other 2 guests which room my bags were in and if they got there before me, make sure my bag is in the room. Needless to say, the host told my friends they can't move my bags but they could go get them. Wtf?! And the icing on the cake was how they tried to get over on us with the taxi service to the airport. Arriving it was $30, but when it was time to leave they tries to charge us $40...hell no! I ended up calling an Uber for $10 (the guy wasn't going to charge us due to technical problems with the app, but I still have him something). Barcelo Cairo Pyramids was probably the worst hotel I have ever stayed in. I regret not booking a hotel in New Cairo. If you decide to give it a try anyways, don't eat the food and use Uber if you can. I will not be staying at this hotel again during my next visit. Hope this helps future travelers!

    The hotel has answered

    BarceloCairo, General Manager at Barcelo Cairo Pyramids, responded to this review
    Dear Our Guest Tyler H, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to,in order to correct the situation for our future guests. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards, Hotel Management

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