Barceló Hotel Surroundings  Hamburg
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Map and location

Ferdinandstrasse 15   20095 Hamburg ,   Alemania  


Places of Interest

11 km Hamburg-Fuhlsbüttel Airport 

Hamburger Spa

6.6 km Golf Silver Masters

500 m Train + Bus + Metro

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Hamburg

4.5/5 Round Indicators
| 2072 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

50% Complete

1051

Very good

34% Complete

717

Average

10% Complete

212

Poor

2% Complete

58

Very poor

1% Complete

34

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    Round Indicators
    EmEfGee Dublin, Ireland. 03/13/2019 Couples

    “Unwelcoming, unfriendly, disrespectful staff”

    We had a fantastic stay in Hamburg and will definitely be back to this vibrant and exciting city. However our stay at the Barcelo Hamburg was not pleasant and I've waited almost two months to write this review so that it wouldn't just be another Tripadvisor rant. Here are my impressions of the Barcelo Hamburg.The reception staff were unfriendly and conveyed the impression that our simple queries were really a nuisance and our drab presence was adding little to their superior lives. Queries were dealt with curtly and in on instance with unbelievable and utterly unnecessary rudeness, hostility and discourtesy. It is a great shame that such a young and well presented staff could not bring themselves to make us feel welcome and valued as customers. We are seasoned travelers and not at all demanding. We understand well that working in the hospitality industry can be trying at times and we always try to show our appreciation and respect for staff. In your hotel we did not receive this basic respect in return. I'm sorry to say that when we return to wonderful Hamburg we will not be back to the Barcelo Hamburg.

    BarceloHamburg, Manager at Barcelo Hamburg, responded to this review
     Dear guest, I thank you for your feedback and your honest and open words. Of course I very much regret that you were not satisfied with the performance of our reception staff. What exactly happened during your stay, I can no longer understand. But you are welcome to describe the exact process to me again personally in an email (hamburg@barcelo.com). I would be happy to hear from you, so that your incident in our hotel will not be repeated again. Thank you and many greetings from Hamburg, Sascha Fuechtner | General Manager

    Round Indicators
    ntaijbel Malmo, Sweden. 03/11/2019 Friends getaway

    “Great comfort and large rooms”

    We were staying a group friends and enjoyed our time at Barcelo very much. Our superior rooms offered great comfort and a lot of space. We were surprised to see that the shower was all open and placed in the middle of the room without any doors, but we made it work even though we shared rooms. Toilet is behind a closed door though, so that was good. Three different pillows in bed were a nice service and gave us a good night's sleep. Drinks in the bar was nice, allthough the restaurant and bar area was very quiet and lacked that buzzing athmosphere that you normally find in hotel bars in city center.

    BarceloHamburg, Manager at Barcelo Hamburg, responded to this review
     Dear guest, Thank you for your review and positive feedback. We are pleased about your great rating and that you liked it with us. Come and visit us again in Barceló Hamburg. Thank you and many greetings from Hamburg, Sascha Fuechtner | General Manager

    Round Indicators
    ancsa h 03/04/2019 Solo travel

    “Ancsa”

    Awesome hotel with brilliant staff. Close to the train station and metro station as well. The room is awesome. Nice, clean and massive. Is a lake 1 minutes away. If you want some peace and quite that is a perfect place with a coffee.
    Round Indicators
    btp511 London, United Kingdom. 03/04/2019 Couples

    “Great modern hotel”

    The Barcelo is in a great central location. The room we stayed in was large, clean and comfortable with a fabulous huge bed! The staff were helpful and friendly. We enjoyed the breakfast and found the selection and quality of food really good.
    Round Indicators
    460yvonnek 02/23/2019 Friends getaway

    “Lovely hotel at great location”

    We have always wanted to stay at this hotel and we were fully satisfied. We will absolutely stay there again. Good breakfast. Good rooms. Kind staff. Fantastic location. We can only recommend this hotel.

    EVALUATION

    Round Indicators

    • march 13 2019
    • Dublin, Ireland
    • Couples

    EmEfGee

    “Unwelcoming, unfriendly, disrespectful staff”


    We had a fantastic stay in Hamburg and will definitely be back to this vibrant and exciting city. However our stay at the Barcelo Hamburg was not pleasant and I've waited almost two months to write this review so that it wouldn't just be another Tripadvisor rant. Here are my impressions of the Barcelo Hamburg.The reception staff were unfriendly and conveyed the impression that our simple queries were really a nuisance and our drab presence was adding little to their superior lives. Queries were dealt with curtly and in on instance with unbelievable and utterly unnecessary rudeness, hostility and discourtesy. It is a great shame that such a young and well presented staff could not bring themselves to make us feel welcome and valued as customers. We are seasoned travelers and not at all demanding. We understand well that working in the hospitality industry can be trying at times and we always try to show our appreciation and respect for staff. In your hotel we did not receive this basic respect in return. I'm sorry to say that when we return to wonderful Hamburg we will not be back to the Barcelo Hamburg.


    BarceloHamburg, Manager at Barcelo Hamburg, responded to this review
    Dear guest, I thank you for your feedback and your honest and open words. Of course I very much regret that you were not satisfied with the performance of our reception staff. What exactly happened during your stay, I can no longer understand. But you are welcome to describe the exact process to me again personally in an email (hamburg@barcelo.com). I would be happy to hear from you, so that your incident in our hotel will not be repeated again. Thank you and many greetings from Hamburg, Sascha Fuechtner | General Manager

    EVALUATION

    Round Indicators

    • march 11 2019
    • Malmo, Sweden
    • Friends getaway

    ntaijbel

    “Great comfort and large rooms”


    We were staying a group friends and enjoyed our time at Barcelo very much. Our superior rooms offered great comfort and a lot of space. We were surprised to see that the shower was all open and placed in the middle of the room without any doors, but we made it work even though we shared rooms. Toilet is behind a closed door though, so that was good. Three different pillows in bed were a nice service and gave us a good night's sleep. Drinks in the bar was nice, allthough the restaurant and bar area was very quiet and lacked that buzzing athmosphere that you normally find in hotel bars in city center.


    BarceloHamburg, Manager at Barcelo Hamburg, responded to this review
    Dear guest, Thank you for your review and positive feedback. We are pleased about your great rating and that you liked it with us. Come and visit us again in Barceló Hamburg. Thank you and many greetings from Hamburg, Sascha Fuechtner | General Manager

    EVALUATION

    Round Indicators

    • march 4 2019
    • Solo travel

    ancsa h

    “Ancsa”


    Awesome hotel with brilliant staff. Close to the train station and metro station as well. The room is awesome. Nice, clean and massive. Is a lake 1 minutes away. If you want some peace and quite that is a perfect place with a coffee.


    EVALUATION

    Round Indicators

    • march 4 2019
    • London, United Kingdom
    • Couples

    btp511

    “Great modern hotel”


    The Barcelo is in a great central location. The room we stayed in was large, clean and comfortable with a fabulous huge bed! The staff were helpful and friendly. We enjoyed the breakfast and found the selection and quality of food really good.


    EVALUATION

    Round Indicators

    • february 23 2019
    • Friends getaway

    460yvonnek

    “Lovely hotel at great location”


    We have always wanted to stay at this hotel and we were fully satisfied. We will absolutely stay there again. Good breakfast. Good rooms. Kind staff. Fantastic location. We can only recommend this hotel.


    Barceló Hotel Surroundings  Hamburg

    Magnificent designer German-style hotel

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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