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Barceló Hotel Pool Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  

How to get to the hotel

T + 5232 2226 0660

puertovallarta@barcelo.com

Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

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Guest reviews.

There is no better expert than a traveller.

Barceló Puerto Vallarta

4.0/5 Round Indicators
| 5465 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

46% Complete

2567

Very good

28% Complete

1579

Average

11% Complete

633

Poor

6% Complete

381

Very poor

5% Complete

305

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    Round Indicators
    briansalm Appleton, Wisconsin. 12/16/2018 Solo travel

    “Pleased with stay at Barcelo Puerto Vallarta”

    Overall, great trip to the Barceló. First time staying south of town as normally stay in Nuevo Vallarta. This was definitely different in that you don't have miles of beach to walk/run. The beach is nice though. Spent majority of time from mid morning to sundown either at the pools or the beach for 6 days straight, no complaints. I went solo and felt at home and safe. Hotel/resort is very clean and rooms quite modern and well equipped. I did not specifically book for the premium package but it came with the booking. I would definitely recommend the upgrade for the free internet, personalized check in and separate hospitality area during entire stay. It was certainly a nice perk; top shelf liquor, great snacks and cappuccino/espresso machine. Nice place to relax. Staff all seemed helpful. I don't like attention and can take care of myself so I don't expect to be waited on. If there was a need for something I was helped when I asked. The bell hop guys in the lobby are helpful, friendly and really know what is going on in the area and can answer any questions. There are comments about noise and music from others but it did not really bother me. I had a room on the 9th floor close to the ocean and slept with the patio doors open. There was a wedding one night and then a festival with a bunch of young adults for 3 nights. None of this bothered me or affected service while I was there. At the end of my stay there was hardly anyone at the resort. I used the fitness center everyday and thought it was top notch. A little crowded but it has almost everything one needs during vacation for a decent workout. Daily room service/attendance was top notch; always clean and refrigerator re stocked. Never saw them. Food was good for the most part. I don't eat meat so that was a bit a of challenge but I made do and have no complaints. If you do eat meat and shellfish it seemed like there were some great choices and offerings. What people did take they ate so I assume it was good. Overall a great stay and I would recommend this place. I don't normally stay at the same place twice but would not hesitate to come back here. Thank you Barcelo for a relaxing and enjoyable vacation.
    See full review
    Round Indicators
    SeattleF00die Seattle. 12/16/2018 Couples

    “Good resort”

    Good resort far south of town. Food is great. Multiple restaurants on property. Staff is very friendly. Very good location for conventions. There were multiple conventions during our two week stay. Village across the street has a couple small tequila factories. .
    See full review
    Round Indicators
    Scenic07710743550 12/16/2018 Friends getaway

    “Decent resort overall, secluded, good value”

    Barceló gives both mountain/jungle and beach life in the same place. Staff was friendly and check in was easy. Service was usually good, although sometimes slow. Food is average and after a week it gets really repetitive. The buffet was, well a buffet. The restaurants that are open for dinner provide the best quality but make sure to get your reservations well in advance as they are small and not always open. Beach is convenient but by the end of our week the surf has washed most of it away. We had perfect weather too. Pools were decent and our kids had fun. The kids club isn’t much to write about. Some fun activities but small and limited. The zoo is in walking distance and may have been the best activity all week. Kids and adults enjoyed the diversity and being able to feed the animals was cool. The sand fleas are terrible! Everyone on site is covered in itchy bites after a few days there. Bug spray only deters a little bit. I’m talking about 100 bites on some people. Kids didn’t get as many but they weren’t sitting around as much. Be prepared for beach vendors. Some tour can be enjoyable (we snorkeled and fished). Barceló is not very close to downtown so prepare to stay there or plan excursions if desired. Something I wish they would address is all the smoking allowed. It’s a family place but way too much smoke at the pool. And not just cigarette. The music and noise was a bit excessive at night for a family site with kids trying to sleep. Overall nice place with amazing views, nice rooms, decent food, attentive staff and we had a great time.
    See full review
    Round Indicators
    Sightseer21232872116 12/14/2018 Family

    “bad food and very bad drinks”

    Add bottled beer or at least more variety of them. There was only draft beer to drink in the bar and only two kind both of them where tasteless. On the food, i would recommend more focus on quality and specialty on the taste.Also i recommend to demand kindness on the staff many of them would not even smile back
    See full review

    PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, we regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    605marcel Custer, South Dakota. 12/13/2018 Couples

    “We Will Not Be Back”

    We hoped to spend 5 nights at this property but left after only 2 nights and we will not be back. The tv did not work, the fridge wouldn't cool, the safe would not lock, and the bed mattress was terrible. The loud music went late and then started again at 5am so the staff could clean the previous nights event. At best, the food is average and there is nothing special about the "specialty restaurants" on property. With so many great resorts to stay at in Vallarta, it was terribly disappointing that the best thing about our stay at the Barcelo was leaving early.
    See full review

    EVALUATION

    Round Indicators
    • december 16 2018
    • Appleton, Wisconsin
    • Solo travel

    briansalm

    “Pleased with stay at Barcelo Puerto Vallarta”

    Overall, great trip to the Barceló. First time staying south of town as normally stay in Nuevo Vallarta. This was definitely different in that you don't have miles of beach to walk/run. The beach is nice though. Spent majority of time from mid morning to sundown either at the pools or the beach for 6 days straight, no complaints. I went solo and felt at home and safe. Hotel/resort is very clean and rooms quite modern and well equipped. I did not specifically book for the premium package but it came with the booking. I would definitely recommend the upgrade for the free internet, personalized check in and separate hospitality area during entire stay. It was certainly a nice perk; top shelf liquor, great snacks and cappuccino/espresso machine. Nice place to relax. Staff all seemed helpful. I don't like attention and can take care of myself so I don't expect to be waited on. If there was a need for something I was helped when I asked. The bell hop guys in the lobby are helpful, friendly and really know what is going on in the area and can answer any questions. There are comments about noise and music from others but it did not really bother me. I had a room on the 9th floor close to the ocean and slept with the patio doors open. There was a wedding one night and then a festival with a bunch of young adults for 3 nights. None of this bothered me or affected service while I was there. At the end of my stay there was hardly anyone at the resort. I used the fitness center everyday and thought it was top notch. A little crowded but it has almost everything one needs during vacation for a decent workout. Daily room service/attendance was top notch; always clean and refrigerator re stocked. Never saw them. Food was good for the most part. I don't eat meat so that was a bit a of challenge but I made do and have no complaints. If you do eat meat and shellfish it seemed like there were some great choices and offerings. What people did take they ate so I assume it was good. Overall a great stay and I would recommend this place. I don't normally stay at the same place twice but would not hesitate to come back here. Thank you Barcelo for a relaxing and enjoyable vacation.

    EVALUATION

    Round Indicators
    • december 16 2018
    • Seattle
    • Couples

    SeattleF00die

    “Good resort”

    Good resort far south of town. Food is great. Multiple restaurants on property. Staff is very friendly. Very good location for conventions. There were multiple conventions during our two week stay. Village across the street has a couple small tequila factories. .

    EVALUATION

    Round Indicators
    • december 16 2018
    • Friends getaway

    Scenic07710743550

    “Decent resort overall, secluded, good value”

    Barceló gives both mountain/jungle and beach life in the same place. Staff was friendly and check in was easy. Service was usually good, although sometimes slow. Food is average and after a week it gets really repetitive. The buffet was, well a buffet. The restaurants that are open for dinner provide the best quality but make sure to get your reservations well in advance as they are small and not always open. Beach is convenient but by the end of our week the surf has washed most of it away. We had perfect weather too. Pools were decent and our kids had fun. The kids club isn’t much to write about. Some fun activities but small and limited. The zoo is in walking distance and may have been the best activity all week. Kids and adults enjoyed the diversity and being able to feed the animals was cool. The sand fleas are terrible! Everyone on site is covered in itchy bites after a few days there. Bug spray only deters a little bit. I’m talking about 100 bites on some people. Kids didn’t get as many but they weren’t sitting around as much. Be prepared for beach vendors. Some tour can be enjoyable (we snorkeled and fished). Barceló is not very close to downtown so prepare to stay there or plan excursions if desired. Something I wish they would address is all the smoking allowed. It’s a family place but way too much smoke at the pool. And not just cigarette. The music and noise was a bit excessive at night for a family site with kids trying to sleep. Overall nice place with amazing views, nice rooms, decent food, attentive staff and we had a great time.

    EVALUATION

    Round Indicators
    • december 14 2018
    • Family

    Sightseer21232872116

    “bad food and very bad drinks”

    Add bottled beer or at least more variety of them. There was only draft beer to drink in the bar and only two kind both of them where tasteless. On the food, i would recommend more focus on quality and specialty on the taste.Also i recommend to demand kindness on the staff many of them would not even smile back

    The hotel has answered

    PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Guest, Thank you for sharing a review of Barceló Puerto Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, we regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators
    • december 13 2018
    • Custer, South Dakota
    • Couples

    605marcel

    “We Will Not Be Back”

    We hoped to spend 5 nights at this property but left after only 2 nights and we will not be back. The tv did not work, the fridge wouldn't cool, the safe would not lock, and the bed mattress was terrible. The loud music went late and then started again at 5am so the staff could clean the previous nights event. At best, the food is average and there is nothing special about the "specialty restaurants" on property. With so many great resorts to stay at in Vallarta, it was terribly disappointing that the best thing about our stay at the Barcelo was leaving early.

    Barceló Hotel Beach Puerto Vallarta

    In the midst of stunning natural beauty, this resort offers magnificent suites and exclusive service

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