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Barceló Hotel Pool Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  

How to get to the hotel

T + 5232 2226 0660

puertovallarta@barcelo.com

Places of Interest

22.4 km Gustavo Díaz Ordaz International Airport

0 m Mismaloya beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6879 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

49% Complete

3403

Very good

27% Complete

1878

Average

11% Complete

771

Poor

6% Complete

468

Very poor

5% Complete

359

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    Round Indicators
    heatherdez 01/18/2020

    “Like coming home...”

    After visiting Puerto Vallarta a few years ago, we opted to go for a site slightly out of town. I was nervous about being so far from the Malecon but upon arrival, all concerns flew out the window. the staff was welcoming and the resort was beautiful, tucked into the mountains with an amazing jungle feel to it. Our room was clean and well appointed with a wonderful view of the ocean and the mountains. The safe didnt work at first but a simple call to the front desk had that fixed very quickly. My only complaint about the room during our stay was the fact that we could not get the room to cool off. Our first night was a little warmer than we like and we found the next couple nights to be more comfortable with the balcony door open. This of course meant then that we could hear all the festivities and music from hotel bar. Nothing too crazy but it was there. The staff was completely welcoming from the get go. our first night we went to the buffet (La Fuente) and met our absolute favorite, Cesar Lopez. Cesar very quickly became a part of the family. He learned our names and went above and beyond to make sure we were all enjoying our stay and answering any questions we had. He made sure we all had our fair share of tequila and kept us swimming in guacamole! Our first night he even brought us special desserts and the best damned chicken alfredo I have ever had! He became such a big part of the trip for us that we even found ourselves going to the buffet after eating at the specialty restaraunts, just to visit with him some more. While this trip to PV was not our first, we brought with us 4 first timers and they were just awestruck by the whole trip. The Barcelo was wonderful and we are already planning for our next trip!
    See full review
    Round Indicators
    kathleenparsons11 01/17/2020 Family

    “Improve your food please”

    Again, great little place. We wouldn't go back nor tell anyone else to go there. The food was a 2 out of 10 at best because of multiple reasons, temperature, types of food, lack of basic foods that one would have at Dinner, lunch or Breakfast.
    See full review

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Mrs. Parsons, Although we sincerely regret your disappointment with your stay in our Barceló Puerto Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely, Laura Ramos / General Manager

    Round Indicators
    dulceo217 01/16/2020 Family

    “Oyoque's vacation”

    My family and I enjoy our estancy, all the staff was friendly specially the entertainment staff, my kids and nephews had so much fun at the barcy club with miss kate miranda , wonderful girl and lovely with the kids, the activities were so good, definitely come back to this resort.
    See full review

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Dulce, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At Barceló we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made new friends and experiences whilst staying in Barceló. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Bets regards, Laura Ramos / General Manager

    Round Indicators
    josee211 01/16/2020 Family

    “Paradise @ your grasp”

    We just officially visited Puerto Vallarta Barcelo.We sant to thank Lucy Carrillo for her willingness to help in every little detail. Also want to give thanks to Captain Patricia Gonzalez in making sure our food was to our desire. We have been coming here ,consistently, twice a year and enjoy each and every stay. Can't wait to visit again! Sincerely, José Eugenio Enciso
    See full review

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Mr. Enciso, Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for your lovely comments regarding the service you received from Lucy & Patricia, we will make sure to share your kind words as we know it will mean a great deal to them. Once again, thanks for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    Round Indicators
    787cathya 01/16/2020

    “beautiful authentic location”

    We stayed at the hotel over New Years. We've stayed at many resorts in Mexico, and was looking for a quieter more authentic location where we could not feel too touristy. Apart from the vendors on the beach, we felt immersed into the locals life with their beach area with a variety of restaurants (although we didn't try any). We walked across the street to the town of Mismaloya (very quaint) We took an amazing excursion with PaddleZone which is a 3 min beachwalk from hotel. As for the hotel itself, we did not have a good first impression as we were not greeted upon arrival by anyone, and the front desk staff were not very friendly. But after that, we went to our foom on the 6th floor in building 2. Room was clean and we were impressed with the room size with the separate bedroom and bathroom for the kids. The buffet was great. Our favorite was the Oriental night. The service in the buffet was always amazing and we were never short of coffee, drinks, utensils..anything we requested. We would like to thank Oscar Martinez and Alexis Quinteo for welcoming us every morning. They really care about getting to know their guests and making sure they are happy. Thank you Oscar and Alexis! We tried the A la carte restaurants and enjoyed them all. The entertainment team were having their own fun and not really caring about the guests. They were never there when anyone was looking for volleyballs or ping pong bats/balls. The music was very often too loud when there wasn't any event going on. The pool deck needs a good cleaning. Maybe they do that after the holiday crowds. Overall we loved our stay. Would recommend this hotel for its location. Don't expect the same standards as the Barcelo in the Mayan. Also, pack bug spray!
    See full review

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Cathy, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover we thank you for your wonderful comments on service from Oscar & Alexis. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Laura Ramos / General Manager

    EVALUATION

    Round Indicators
    • january 18 2020

    heatherdez

    “Like coming home...”

    After visiting Puerto Vallarta a few years ago, we opted to go for a site slightly out of town. I was nervous about being so far from the Malecon but upon arrival, all concerns flew out the window. the staff was welcoming and the resort was beautiful, tucked into the mountains with an amazing jungle feel to it. Our room was clean and well appointed with a wonderful view of the ocean and the mountains. The safe didnt work at first but a simple call to the front desk had that fixed very quickly. My only complaint about the room during our stay was the fact that we could not get the room to cool off. Our first night was a little warmer than we like and we found the next couple nights to be more comfortable with the balcony door open. This of course meant then that we could hear all the festivities and music from hotel bar. Nothing too crazy but it was there. The staff was completely welcoming from the get go. our first night we went to the buffet (La Fuente) and met our absolute favorite, Cesar Lopez. Cesar very quickly became a part of the family. He learned our names and went above and beyond to make sure we were all enjoying our stay and answering any questions we had. He made sure we all had our fair share of tequila and kept us swimming in guacamole! Our first night he even brought us special desserts and the best damned chicken alfredo I have ever had! He became such a big part of the trip for us that we even found ourselves going to the buffet after eating at the specialty restaraunts, just to visit with him some more. While this trip to PV was not our first, we brought with us 4 first timers and they were just awestruck by the whole trip. The Barcelo was wonderful and we are already planning for our next trip!

    EVALUATION

    Round Indicators
    • january 17 2020
    • Family

    kathleenparsons11

    “Improve your food please”

    Again, great little place. We wouldn't go back nor tell anyone else to go there. The food was a 2 out of 10 at best because of multiple reasons, temperature, types of food, lack of basic foods that one would have at Dinner, lunch or Breakfast.

    The hotel has answered

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Mrs. Parsons, Although we sincerely regret your disappointment with your stay in our Barceló Puerto Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely, Laura Ramos / General Manager

    EVALUATION

    Round Indicators
    • january 16 2020
    • Family

    dulceo217

    “Oyoque's vacation”

    My family and I enjoy our estancy, all the staff was friendly specially the entertainment staff, my kids and nephews had so much fun at the barcy club with miss kate miranda , wonderful girl and lovely with the kids, the activities were so good, definitely come back to this resort.

    The hotel has answered

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Dulce, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. At Barceló we have created a new concept of children entertainment aimed at expanding and stimulating creative, interpersonal and environmental sensibility through a well studied program of activities for each group of kids depending on the age range therefore we are glad to read that your kids took full advantage of our program and made new friends and experiences whilst staying in Barceló. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Bets regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators
    • january 16 2020
    • Family

    josee211

    “Paradise @ your grasp”

    We just officially visited Puerto Vallarta Barcelo.We sant to thank Lucy Carrillo for her willingness to help in every little detail. Also want to give thanks to Captain Patricia Gonzalez in making sure our food was to our desire. We have been coming here ,consistently, twice a year and enjoy each and every stay. Can't wait to visit again! Sincerely, José Eugenio Enciso

    The hotel has answered

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Mr. Enciso, Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for your lovely comments regarding the service you received from Lucy & Patricia, we will make sure to share your kind words as we know it will mean a great deal to them. Once again, thanks for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    EVALUATION

    Round Indicators
    • january 16 2020

    787cathya

    “beautiful authentic location”

    We stayed at the hotel over New Years. We've stayed at many resorts in Mexico, and was looking for a quieter more authentic location where we could not feel too touristy. Apart from the vendors on the beach, we felt immersed into the locals life with their beach area with a variety of restaurants (although we didn't try any). We walked across the street to the town of Mismaloya (very quaint) We took an amazing excursion with PaddleZone which is a 3 min beachwalk from hotel. As for the hotel itself, we did not have a good first impression as we were not greeted upon arrival by anyone, and the front desk staff were not very friendly. But after that, we went to our foom on the 6th floor in building 2. Room was clean and we were impressed with the room size with the separate bedroom and bathroom for the kids. The buffet was great. Our favorite was the Oriental night. The service in the buffet was always amazing and we were never short of coffee, drinks, utensils..anything we requested. We would like to thank Oscar Martinez and Alexis Quinteo for welcoming us every morning. They really care about getting to know their guests and making sure they are happy. Thank you Oscar and Alexis! We tried the A la carte restaurants and enjoyed them all. The entertainment team were having their own fun and not really caring about the guests. They were never there when anyone was looking for volleyballs or ping pong bats/balls. The music was very often too loud when there wasn't any event going on. The pool deck needs a good cleaning. Maybe they do that after the holiday crowds. Overall we loved our stay. Would recommend this hotel for its location. Don't expect the same standards as the Barcelo in the Mayan. Also, pack bug spray!

    The hotel has answered

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Cathy, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Moreover we thank you for your wonderful comments on service from Oscar & Alexis. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Laura Ramos / General Manager

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