Barceló Hotel Beach Maya Palace Deluxe
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Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Places of Interest

78.7 km Cancun International Airport

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 219 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

64% Complete

141

Very good

15% Complete

35

Average

8% Complete

18

Poor

5% Complete

12

Very poor

5% Complete

13

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    Round Indicators
    Paddy M london. 09/14/2018 Family

    “Big Rooms and family friendly”

    We booked here because we know the Barcelo brand. It delivers as we expected, but its a big complex -- so with the pluses and minuses that entails. The staff are friendly and the whole place well kept. It never felt crowded, though breakfast can be a scrum at the wrong time. Its easy to use the water sports and the beach and sea safe There must be an alternative to booking the restaurants through the guest services for 7:30 - 9:00 as we never got offered those times.
    Round Indicators
    Maggie S 08/09/2018 Friends getaway

    “Best restaurant at Barcelo maya palace”

    Having dinner at the Rodizio with Hugo Alejandro Preciado Chilaco. Best service. Food is great. Sitting by the ocean and having a great time. Couldn't ask for better. Drinks are really good. Can't wait to come back again.
    Round Indicators
    LouiseHolden Jordans. 08/09/2018 Family

    “Barceló Maya Beach ”

    We had a fabulous (generally) two weeks on a family holiday in a premium junior suite room at the Barcelo Maya Beach. A few shout outs: 1) Irene Sanchez - she was amazing! She worked the Beach swim up bar and looked after our family amazingly. She kept us topped up with drinks and kept smiling throughout. A real super star. 2) the Barcy Kids Club - the ladies were awesome and kept our two kids aged 8 and 6 safe and entertained. 3) the team who worked tirelessly to remove the seaweed/grass from the beach. But - we had mixed results from the Beach premium lounge - mostly it was fab. Check in was good and they helped us with restaurant reservations and advice on visiting Chichen Itza but they were slightly under par in dealing with a smell in our room and with check out. Other bits of feedback - the more you talk and get to know folks serving drinks and waiting staff the better the service you get. We found the breakfasts to be amazing but they need to have two pancake makers! There was always a long queue and if they had two pancake stations that would be easier. Lunches were good at the beach side grills and bars. Dinners at the a la carte restaurants were better/fresher than the buffets - our favourites were Tokyo, Santa Fe and La Trattoria. Lastly - Saul at the Caribe Lobby Bar makes the best drinks! Ask him to do you a special!!
    Round Indicators
    D5734PEleslies East Pittsburgh, Pennsylvania. 08/07/2018 Couples

    “amazing”

    This place is absolutely amazing, from the room, to the beach, to the restaurants......it is all fabulous. You have such a wide selection of restaurants that are great quality and taste great. The pool is gorgeous and relaxing. I very much enjoyed the swim up pool bar. There is also a pool for the kids that has climbing activities within it. They offer a variety of activities daily that you can partake in if you so choose. There is a shuttle available to take you to some other properties within the complex. You can snorkel, visit the dolphins or just relax on the beautiful beach. Be careful of the rocks in the water though!!! This is also close to some great cenotes such as Dos Ohos. You MUST visit one! I would return here in a heartbeat.
    Round Indicators
    FrequentFlier794646 08/02/2018 Family

    “Lobby Bar / Piano Bar”

    I’m extremely disappointed by the approach and treatment received from Teofilo to one of my family members when he attempted to play the piano for his wife after several other guest had been playing the piano all night. Teofilo was rude, disrespectful and arrogant when approaching us. Teofilo humiliated and embarrassed Our family member who is a musician by stopping him in the middle of a song, told him to “get up and go” and abruptly closed the piano. No explanation given. All of the 40+ guest at the bar were speechless. In my opinion, if you don’t want a guest to play or touch an open piano which has been used and played all week by kids and guest, move it! Place a sign over it stating the expectations for the guest. If the hotel does not have the resources to keep up with tuning it, do not have an open piano! Teofilo, you should not be in this line of business. Customer services requires lots of skills you do not have nor did it seem that you were coachable or wanted to learn how to better serve your guests.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest, I deeply regret to hear about your disappointing stay with us during your visit to Barceló Maya Palace. We strive to provide comfortable accommodations and enjoyable experiences for our guests each and every time. Please be assured that the level of service you experienced is not indicative of the type of service we hope to deliver to our guests. Warmest Regards, José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • september 14 2018
    • london
    • Family

    Paddy M

    “Big Rooms and family friendly”


    We booked here because we know the Barcelo brand. It delivers as we expected, but its a big complex -- so with the pluses and minuses that entails. The staff are friendly and the whole place well kept. It never felt crowded, though breakfast can be a scrum at the wrong time. Its easy to use the water sports and the beach and sea safe There must be an alternative to booking the restaurants through the guest services for 7:30 - 9:00 as we never got offered those times.


    EVALUATION

    Round Indicators

    • august 9 2018
    • Friends getaway

    Maggie S

    “Best restaurant at Barcelo maya palace”


    Having dinner at the Rodizio with Hugo Alejandro Preciado Chilaco. Best service. Food is great. Sitting by the ocean and having a great time. Couldn't ask for better. Drinks are really good. Can't wait to come back again.


    EVALUATION

    Round Indicators

    • august 9 2018
    • Jordans
    • Family

    LouiseHolden

    “Barceló Maya Beach ”


    We had a fabulous (generally) two weeks on a family holiday in a premium junior suite room at the Barcelo Maya Beach. A few shout outs: 1) Irene Sanchez - she was amazing! She worked the Beach swim up bar and looked after our family amazingly. She kept us topped up with drinks and kept smiling throughout. A real super star. 2) the Barcy Kids Club - the ladies were awesome and kept our two kids aged 8 and 6 safe and entertained. 3) the team who worked tirelessly to remove the seaweed/grass from the beach. But - we had mixed results from the Beach premium lounge - mostly it was fab. Check in was good and they helped us with restaurant reservations and advice on visiting Chichen Itza but they were slightly under par in dealing with a smell in our room and with check out. Other bits of feedback - the more you talk and get to know folks serving drinks and waiting staff the better the service you get. We found the breakfasts to be amazing but they need to have two pancake makers! There was always a long queue and if they had two pancake stations that would be easier. Lunches were good at the beach side grills and bars. Dinners at the a la carte restaurants were better/fresher than the buffets - our favourites were Tokyo, Santa Fe and La Trattoria. Lastly - Saul at the Caribe Lobby Bar makes the best drinks! Ask him to do you a special!!


    EVALUATION

    Round Indicators

    • august 7 2018
    • East Pittsburgh, Pennsylvania
    • Couples

    D5734PEleslies

    “amazing”


    This place is absolutely amazing, from the room, to the beach, to the restaurants......it is all fabulous. You have such a wide selection of restaurants that are great quality and taste great. The pool is gorgeous and relaxing. I very much enjoyed the swim up pool bar. There is also a pool for the kids that has climbing activities within it. They offer a variety of activities daily that you can partake in if you so choose. There is a shuttle available to take you to some other properties within the complex. You can snorkel, visit the dolphins or just relax on the beautiful beach. Be careful of the rocks in the water though!!! This is also close to some great cenotes such as Dos Ohos. You MUST visit one! I would return here in a heartbeat.


    EVALUATION

    Round Indicators

    • august 2 2018
    • Family

    FrequentFlier794646

    “Lobby Bar / Piano Bar”


    I’m extremely disappointed by the approach and treatment received from Teofilo to one of my family members when he attempted to play the piano for his wife after several other guest had been playing the piano all night. Teofilo was rude, disrespectful and arrogant when approaching us. Teofilo humiliated and embarrassed Our family member who is a musician by stopping him in the middle of a song, told him to “get up and go” and abruptly closed the piano. No explanation given. All of the 40+ guest at the bar were speechless. In my opinion, if you don’t want a guest to play or touch an open piano which has been used and played all week by kids and guest, move it! Place a sign over it stating the expectations for the guest. If the hotel does not have the resources to keep up with tuning it, do not have an open piano! Teofilo, you should not be in this line of business. Customer services requires lots of skills you do not have nor did it seem that you were coachable or wanted to learn how to better serve your guests.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest, I deeply regret to hear about your disappointing stay with us during your visit to Barceló Maya Palace. We strive to provide comfortable accommodations and enjoyable experiences for our guests each and every time. Please be assured that the level of service you experienced is not indicative of the type of service we hope to deliver to our guests. Warmest Regards, José Luis Serratos Manager on Duty

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