If you wish, you can change language

Barceló Hotel Beach Maya Palace Deluxe
;
map

Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Places of Interest

78.7 km Cancun International Airport

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 259 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

69% Complete

179

Very good

13% Complete

36

Average

6% Complete

18

Poor

4% Complete

12

Very poor

5% Complete

14

Filter by

Sort by

    Round Indicators
    SaoirseDagg Northern Ireland, United Kingdom. 05/14/2019 Family

    “Pre-Christmas Magic”

    This was my second visit at Barcelo Maya Palace, the first time using the premium level, and goodness gracious was it amazing!! The rooms were stunning, the service fast, courteous and thoughtful and the facilities were just heavenly. We had a pool front room, which made access to everything so much easier with the baby. Being able to get room service included in the price was incredible (and they offer a very good selection for that too); it was especially helpful on those mornings when the baby was up earlier than we usually meet the rest of the family for breakfast, as it meant we could get some coffee and toast right in the room. We asked for a baby bed; we expected one of those standard travel cribs, but instead we were brought a beautiful roll away wooden crib, and house keeping made her bed every day. It was an extra touch that made it super special. It was a little hard to know what was going on where and at what time, but that’s a minor issue only. It would have been nice for signposts to be put up closer to the walkways when certain buffets were closed... shlepping the kids all the way to the door just to find it closed and that we needed to go all the way around to the other one was a little tedious with small kids, but again, minor issue only. The food was always outstanding (I’ll post separate reviews for each restaurant) and the drinks delicious. One note: please be careful if you have food allergies; there was almost a major mishap with one of our family members in one of the restaurants because there was a miscommunication. If your allergies are life threatening, I recommend you carry a little card with you that shows your allergies (and the severity of it) in Spanish, just to be safe. But all told, I cannot wait to go back here again as soon as possible for our next big family vacation.
    Round Indicators
    webst164 05/08/2019 Family

    “Excellent Resort with Outstanding Staff”

    Our week stay at Barcelo Maya Palace was magical. My wife and three kids (aged 5 and under) all found plenty of activities, bountiful and well-executed food, and out-of-this world service. We enjoyed the resort's hydrotherapy offerings on several occasions and would highly recommend it (particularly the sauna, hot/cold pools, and jet regimen). The food was all exquisitely prepared and exceedingly fresh - we feasted on tropical fruits like mangos and guavas, enjoyed fresh squeezed juice, ate more than our fair share of homemade guacomole, and relished the variety of meal choices that had something for everyone. We made reservations at several of the themed restaurants (Caribbean, Mexican, Brazilian, Spanish, and Japanese) and would especially recommend the latter 2 for service, presentation, and food quality. We also enjoyed the numerous activities, including the abundant pools (many with swim-up wet bars that served quick drinks and even made Shirley Temples and nonalcoholic pina coladas for the awestruck kids. The Kids Club had daily programming which was very impressive, and all the staff were attentive and seemed to genuinely enjoy working with the children. The beach was nice, although the week we were there had very choppy waves and seaweed. We did one off-site trip to Tulum, a cenote, snorkeling, and a Mayan village, and while we would recommend it, this was probably not a good fit for the kids who struggled with the lack of food, amount of walking, and length (8+ hours). By far the most impressive aspect of the resort was the staff. More than 800 people work at this resort and without exception everyone we interacted with was professional, courteous, kind to us and our accident-prone children, and genuinely seemed to enjoy their jobs. For example, one morning the children and I were observing the landscaping crew using their machetes to weed and prune the palm trees on the property. A staff member (unfortunately I did not get his name) noticed our interest and, on his own, cut a coconut for us to drink. The kids and I were overwhelmed by the gesture and relished the experience of drinking the fresh coconut water. Similarly, we experienced phenomenal service from the staff at the Premium Lounge (especially from Zoemi Sanchez) who helped us navigate the resort, refuel midday as needed, and generally made us feel welcome. In another act of superb service in our room in the Oaxaca building, Francisco (Sanchez, I believe) provided room service, cleaned up a broken glass in our room, and in an act of sympathy for parents with young children, left us a bottle of champagne in our room.
    Round Indicators
    Hunterreid92 04/29/2019 Family

    “Acuaticas water sports”

    Amazing resort all together great restaurants and staff is always very nice.. the acuaticas water sports were so much fun and the staff was very helpful .. thank you to Fernando Jonathan Francisco Gabriela & Armando!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for reviewing your recent stay in our Barceló Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Best Regards,

    Round Indicators
    B7603RHpablov Bristow, Virginia. 04/19/2019 Family

    “Wet bar at the Barcelo maya palace ”

    I love this bar. The bartenders were on point and always friendly. Thank you Sebastian, Francisco and Jonny for making my stay a great experience. The overall experience at the Barcelo maya palace was great . They have to improve on the check out process and the booking on the Barceló vacation system. #barcelomayapalace

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    Round Indicators
    poolboy772 Fremont, Indiana. 04/13/2019 Family

    “Don't Miss This One”

    Beautiful resort. Staff was exceptional especially 2 people. Carlos in the Hacienda Buffet and Andrea the General Manager. Very beautiful resort. The cleanest I have ever seen. Very helpful and courteous staff. Some people on here lower their review due to the little bit of seaweed on the beach but lets face it folks that is an act of nature. Resort is doing everything they can to combat the seaweed. All resorts have it. New adult only resort coming in December for thoise looking to get away form the kids. Sounds awesome. Clean rooms and great drinks. Never had a problem getting a drink as there are many bars at the pool area and throughout the resort. Good food especially the Palace A La Carts. Premium level is a must in my opinion. A mix of relaxation and partying if you want to. Right on the beach. Will be back. Great job Barcelo resort and great job to the GM for running a good staff.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. See you soon. Best Regards,

    EVALUATION

    Round Indicators

    • may 14 2019
    • Northern Ireland, United Kingdom
    • Family

    SaoirseDagg

    “Pre-Christmas Magic”


    This was my second visit at Barcelo Maya Palace, the first time using the premium level, and goodness gracious was it amazing!! The rooms were stunning, the service fast, courteous and thoughtful and the facilities were just heavenly. We had a pool front room, which made access to everything so much easier with the baby. Being able to get room service included in the price was incredible (and they offer a very good selection for that too); it was especially helpful on those mornings when the baby was up earlier than we usually meet the rest of the family for breakfast, as it meant we could get some coffee and toast right in the room. We asked for a baby bed; we expected one of those standard travel cribs, but instead we were brought a beautiful roll away wooden crib, and house keeping made her bed every day. It was an extra touch that made it super special. It was a little hard to know what was going on where and at what time, but that’s a minor issue only. It would have been nice for signposts to be put up closer to the walkways when certain buffets were closed... shlepping the kids all the way to the door just to find it closed and that we needed to go all the way around to the other one was a little tedious with small kids, but again, minor issue only. The food was always outstanding (I’ll post separate reviews for each restaurant) and the drinks delicious. One note: please be careful if you have food allergies; there was almost a major mishap with one of our family members in one of the restaurants because there was a miscommunication. If your allergies are life threatening, I recommend you carry a little card with you that shows your allergies (and the severity of it) in Spanish, just to be safe. But all told, I cannot wait to go back here again as soon as possible for our next big family vacation.


    EVALUATION

    Round Indicators

    • may 8 2019
    • Family

    webst164

    “Excellent Resort with Outstanding Staff”


    Our week stay at Barcelo Maya Palace was magical. My wife and three kids (aged 5 and under) all found plenty of activities, bountiful and well-executed food, and out-of-this world service. We enjoyed the resort's hydrotherapy offerings on several occasions and would highly recommend it (particularly the sauna, hot/cold pools, and jet regimen). The food was all exquisitely prepared and exceedingly fresh - we feasted on tropical fruits like mangos and guavas, enjoyed fresh squeezed juice, ate more than our fair share of homemade guacomole, and relished the variety of meal choices that had something for everyone. We made reservations at several of the themed restaurants (Caribbean, Mexican, Brazilian, Spanish, and Japanese) and would especially recommend the latter 2 for service, presentation, and food quality. We also enjoyed the numerous activities, including the abundant pools (many with swim-up wet bars that served quick drinks and even made Shirley Temples and nonalcoholic pina coladas for the awestruck kids. The Kids Club had daily programming which was very impressive, and all the staff were attentive and seemed to genuinely enjoy working with the children. The beach was nice, although the week we were there had very choppy waves and seaweed. We did one off-site trip to Tulum, a cenote, snorkeling, and a Mayan village, and while we would recommend it, this was probably not a good fit for the kids who struggled with the lack of food, amount of walking, and length (8+ hours). By far the most impressive aspect of the resort was the staff. More than 800 people work at this resort and without exception everyone we interacted with was professional, courteous, kind to us and our accident-prone children, and genuinely seemed to enjoy their jobs. For example, one morning the children and I were observing the landscaping crew using their machetes to weed and prune the palm trees on the property. A staff member (unfortunately I did not get his name) noticed our interest and, on his own, cut a coconut for us to drink. The kids and I were overwhelmed by the gesture and relished the experience of drinking the fresh coconut water. Similarly, we experienced phenomenal service from the staff at the Premium Lounge (especially from Zoemi Sanchez) who helped us navigate the resort, refuel midday as needed, and generally made us feel welcome. In another act of superb service in our room in the Oaxaca building, Francisco (Sanchez, I believe) provided room service, cleaned up a broken glass in our room, and in an act of sympathy for parents with young children, left us a bottle of champagne in our room.


    EVALUATION

    Round Indicators

    • april 29 2019
    • Family

    Hunterreid92

    “Acuaticas water sports”


    Amazing resort all together great restaurants and staff is always very nice.. the acuaticas water sports were so much fun and the staff was very helpful .. thank you to Fernando Jonathan Francisco Gabriela & Armando!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for reviewing your recent stay in our Barceló Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Best Regards,

    EVALUATION

    Round Indicators

    • april 19 2019
    • Bristow, Virginia
    • Family

    B7603RHpablov

    “Wet bar at the Barcelo maya palace ”


    I love this bar. The bartenders were on point and always friendly. Thank you Sebastian, Francisco and Jonny for making my stay a great experience. The overall experience at the Barcelo maya palace was great . They have to improve on the check out process and the booking on the Barceló vacation system. #barcelomayapalace


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    EVALUATION

    Round Indicators

    • april 13 2019
    • Fremont, Indiana
    • Family

    poolboy772

    “Don't Miss This One”


    Beautiful resort. Staff was exceptional especially 2 people. Carlos in the Hacienda Buffet and Andrea the General Manager. Very beautiful resort. The cleanest I have ever seen. Very helpful and courteous staff. Some people on here lower their review due to the little bit of seaweed on the beach but lets face it folks that is an act of nature. Resort is doing everything they can to combat the seaweed. All resorts have it. New adult only resort coming in December for thoise looking to get away form the kids. Sounds awesome. Clean rooms and great drinks. Never had a problem getting a drink as there are many bars at the pool area and throughout the resort. Good food especially the Palace A La Carts. Premium level is a must in my opinion. A mix of relaxation and partying if you want to. Right on the beach. Will be back. Great job Barcelo resort and great job to the GM for running a good staff.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. See you soon. Best Regards,

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z