Barceló Hotel Beach Maya Palace Deluxe
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Map and location

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750 Riviera Maya, Q.Roo ,   México  


Places of Interest

78.7 km Cancun International Airport

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Maya Palace

4.5/5 Round Indicators
| 247 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

67% Complete

167

Very good

14% Complete

36

Average

7% Complete

18

Poor

4% Complete

12

Very poor

5% Complete

14

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    Round Indicators
    Peter J 02/13/2019 Family

    “Best vacation for families”

    Such an amazing resort with beautiful beaches! The rooms and all the surrounding areas are very clean, they really put in effort to clean and take care of the landscapes. The food is also very good with a variety of different foods you can try, which is why we come back again and again. This would be our 6th time going to Maya Palace, but this February was the first time we brought our son on his first vacation. We were very nervous considering he has an egg and all nuts allergy and we didn’t know what to expect in another country. However, the staff were very accommodating and did an amazing job to make us feel very important to make sure my son was safe. They pretty much special ordered his food at every meal time. I’d like to specifically mention the staff that helped us out during our stay: Maria Lopez, Sain Gomes, and especially Ajandrina German who was the manager at the buffet during our meal times. These individuals made our experience worth coming back again with my son. Highly recommended! 😁
    Round Indicators
    pam b Castle Rock, Colorado. 02/06/2019 Family

    “Absolutely amazing”

    This is our third time staying at Barcelo and it just gets better every time... case in point, we ate at the French restaurant tonight, brassiere and our waiter was Carlos Cab who was incredi7... my husband wanted to know if he could get a larger lobster and Carlos got him two lobsters AND an extra shrimp appetizer to boot.... Carlos was over and above as a server at this restaurant which is almost common here at Barcelo where you are treated like kings and queens here... staff is always accommodating and very respectful a true joy to vacation here. I cannot say enough positive th7about Barcelo or their staff... this is a fabulous place to spend your vacation you will not be disappointed!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Pam B; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,

    Round Indicators
    DGL767 01/21/2019 Family

    “Fabulous Resort, planning return visit.”

    We stayed at the Barcelo Maya Palace for a week in January 2019 in association with the Grateful Dead concert which was held on site. The place is AMAZING! Fabulous smiling staff, beautiful rooms, great food. Easy ocean access with snorkeling and SCUBA. We are already planning a return visit. Truly no negatives. Thanks to all the people at Barcelo who made our stay so magical.

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best Regards

    Round Indicators
    valenet2019 Oliver, Canada. 01/18/2019 Friends getaway

    “Vacation 2019”

    The hotel views are right out of a magazine it’s truly paradise! Snorkelling in front of the hotel is incredible I even saw two turtles!!!! Had an amazing time flying Zumba and HIT with morony and carolina! I truly recommend this hotel palace to anyone going on vacation to Mexico. They also have an amazing set up for kids with multiple free water parks!!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards,

    Round Indicators
    christian115mccarty Spearfish, South Dakota. 01/13/2019 Family

    “Vacation ”

    What is amazing about this resort is just all of the different things you can do here, you never get board you can go swim with the dolphins you can play this huge chess board. The service from everyone from bar tenders to the waiters is the best that i’ve ever seen everyone here is so respectful and it is just a wonderful place to come to and i recommend this place 100/10 if you ever see the activity worker named Morony tell him he’s amazing and that i said hello!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

    EVALUATION

    Round Indicators

    • february 13 2019
    • Family

    Peter J

    “Best vacation for families”


    Such an amazing resort with beautiful beaches! The rooms and all the surrounding areas are very clean, they really put in effort to clean and take care of the landscapes. The food is also very good with a variety of different foods you can try, which is why we come back again and again. This would be our 6th time going to Maya Palace, but this February was the first time we brought our son on his first vacation. We were very nervous considering he has an egg and all nuts allergy and we didn’t know what to expect in another country. However, the staff were very accommodating and did an amazing job to make us feel very important to make sure my son was safe. They pretty much special ordered his food at every meal time. I’d like to specifically mention the staff that helped us out during our stay: Maria Lopez, Sain Gomes, and especially Ajandrina German who was the manager at the buffet during our meal times. These individuals made our experience worth coming back again with my son. Highly recommended! 😁


    EVALUATION

    Round Indicators

    • february 6 2019
    • Castle Rock, Colorado
    • Family

    pam b

    “Absolutely amazing”


    This is our third time staying at Barcelo and it just gets better every time... case in point, we ate at the French restaurant tonight, brassiere and our waiter was Carlos Cab who was incredi7... my husband wanted to know if he could get a larger lobster and Carlos got him two lobsters AND an extra shrimp appetizer to boot.... Carlos was over and above as a server at this restaurant which is almost common here at Barcelo where you are treated like kings and queens here... staff is always accommodating and very respectful a true joy to vacation here. I cannot say enough positive th7about Barcelo or their staff... this is a fabulous place to spend your vacation you will not be disappointed!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Pam B; First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards,

    EVALUATION

    Round Indicators

    • january 21 2019
    • Family

    DGL767

    “Fabulous Resort, planning return visit.”


    We stayed at the Barcelo Maya Palace for a week in January 2019 in association with the Grateful Dead concert which was held on site. The place is AMAZING! Fabulous smiling staff, beautiful rooms, great food. Easy ocean access with snorkeling and SCUBA. We are already planning a return visit. Truly no negatives. Thanks to all the people at Barcelo who made our stay so magical.


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Best Regards

    EVALUATION

    Round Indicators

    • january 18 2019
    • Oliver, Canada
    • Friends getaway

    valenet2019

    “Vacation 2019”


    The hotel views are right out of a magazine it’s truly paradise! Snorkelling in front of the hotel is incredible I even saw two turtles!!!! Had an amazing time flying Zumba and HIT with morony and carolina! I truly recommend this hotel palace to anyone going on vacation to Mexico. They also have an amazing set up for kids with multiple free water parks!!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards,

    EVALUATION

    Round Indicators

    • january 13 2019
    • Spearfish, South Dakota
    • Family

    christian115mccarty

    “Vacation ”


    What is amazing about this resort is just all of the different things you can do here, you never get board you can go swim with the dolphins you can play this huge chess board. The service from everyone from bar tenders to the waiters is the best that i’ve ever seen everyone here is so respectful and it is just a wonderful place to come to and i recommend this place 100/10 if you ever see the activity worker named Morony tell him he’s amazing and that i said hello!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Best Regards,

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