Sala del hotel Barceló Casablanca
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Map and location

Boulevard D Anfa et rue Hammou, 139   20000 Casablanca , Marruecos    


Places of Interest

32.7 km Mohammed V International Airport

5 min. Railway station

3 km Royal Golf Anfa

Guest reviews.

There is no better expert than a traveller.

Barceló Casablanca

3.5/5 Round Indicators
| 649 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

31% Complete

205

Very good

30% Complete

200

Average

20% Complete

136

Poor

8% Complete

56

Very poor

8% Complete

52

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    Round Indicators
    zouhair11222 Casablanca, Morocco. 01/17/2019 Business

    “The bad experience ever in my life”

    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n

    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
     It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    Round Indicators
    Starboy381 11/23/2018 Business

    “Never again”

    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.

    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
     We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    Round Indicators
    harisbeeran 11/14/2018 Couples

    “Excellent !!!”

    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks

    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
     Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    Round Indicators
    Pedro S Alcobaca, Portugal. 10/06/2018 Business

    “Cool and Central”

    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.

    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
     Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    Round Indicators
    Ali S Montreal, Canada. 08/25/2018 Couples

    “ok hotel”

    This is an ok Hotel. It looks nicer on the picture then it is in real. The good thing about the hotel is the view of the mosquee Hassan 2. But the finishing inside the rooms are cheap. Not enven real ceramic on the floor. They rip the people of, no bottle of water are included, they sell you in the mini bar the small bottle for 50 dirham, but you can buy twice the size for 6 dirahm right across the street. Same thing for the breakfast, they over charge, just cross the street to the cafee and you will have better stuff for 1/4 of the price.

    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
     Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.

    EVALUATION

    Round Indicators

    • january 17 2019
    • Casablanca, Morocco
    • Business

    zouhair11222

    “The bad experience ever in my life”


    I was there for conference for all day long, I will not talk about the food because it’s another story, but I will mention the people working there, there’s no professionalism at all, a man on the reception named Ahmed was so mean to me, and when I asked for the manager to report the issue, he said that the only manager in the hotel is him which weird and not true of course, I asked for address mail to report but it was a hopeless case !! I waited in the lobby with a pregnant colleague to help her till her husband arrive, mean while the manager come so I reported the issue to him, and at my biggest surprise he didn’t listen or give me the time to finish, and said that he know his employers and I have no proof !! I don’t know how to give a proof unless if I have to record the conversations in hotel lobbies with receptionists. It was frustrating specially when you paid a lot of money. I will never be there again for our conferences or a stay. Very very BAD experience ever and when a I said that I will post a comment on TripAdvisor about what happen he threatened me that he will sue me for that !! I don’t know if people get sued for comment on trip advisor for telling the truth to the community and I don’t know if barcelo group will agree with that n


    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
    It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

    EVALUATION

    Round Indicators

    • november 23 2018
    • Business

    Starboy381

    “Never again”


    We stayed in this hotel we check in about 22.30, had to order room service the food was terrible and cold. I ask for an iron so that I can iron my clothes cause I had to leave early in the morning, I was told I had to wait till 08.00 I was planning on leaving the hotel at 07.30, next time I'll stay at the Sheraton.


    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
    We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us.

    EVALUATION

    Round Indicators

    • november 14 2018
    • Couples

    harisbeeran

    “Excellent !!!”


    Clean hotel nice rooms ... nice view the hotel has a good location in the center of casablanca near to everything you need zacharia the receptionnist was helpful and gave me all informations i needed thanks


    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
    Merci pour vos aimables commentaires sur le service reçu pendant votre séjour, nous ne manquerons pas de les partager avec l'équipe car nous savons que ce sera una grande source de motivation pour tous.

    EVALUATION

    Round Indicators

    • october 6 2018
    • Alcobaca, Portugal
    • Business

    Pedro S

    “Cool and Central”


    Clean and.contemporary. Easy access to every location and also safe walking neighborhood. Great.place to stay for business or vacation. 30 m walking distance from the Mosque. Breakfast buffet is great and buffet service.


    ahmedhichamk, Guest Relations Manager at Barcelo Casablanca, responded to this review
    Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

    EVALUATION

    Round Indicators

    • august 25 2018
    • Montreal, Canada
    • Couples

    Ali S

    “ok hotel”


    This is an ok Hotel. It looks nicer on the picture then it is in real. The good thing about the hotel is the view of the mosquee Hassan 2. But the finishing inside the rooms are cheap. Not enven real ceramic on the floor. They rip the people of, no bottle of water are included, they sell you in the mini bar the small bottle for 50 dirham, but you can buy twice the size for 6 dirahm right across the street. Same thing for the breakfast, they over charge, just cross the street to the cafee and you will have better stuff for 1/4 of the price.


    Barcelo-Maroc, Public Relations Manager at Barcelo Casablanca, responded to this review
    Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Casablanca hotel.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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