Barceló Hotel Interiors  Fès Medina
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Barceló Fès Medina

53 Avenue Hassan II   30000 Fez ,   Marruecos  


Places of Interest

14 km Fes–Saïss Airport

1 km Railway Station

2 km Medina

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Fès Medina

4.0/5 Round Indicators
| 720 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

31% Complete

227

Very good

34% Complete

250

Average

21% Complete

157

Poor

6% Complete

48

Very poor

5% Complete

38

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    rachelmargaretusa 05/24/2018 Business

    “Great.....”

    Its great to find a room in a great hotel like barcelo in the middle of the new city with a great view on the royal palace and the big fountain everything was excellent the food the stuff and specially the spa it was magnificent

    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
     Dear Ms Rachel, Thank you very much for sharing this great review of your recent stay at Barceló fès medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. General manager Barceló fès medina

    Round Indicators
    David M Liverpool, United Kingdom. 05/19/2018 Couples

    “Obnoxious waiter”

    Looking forwards to a break in the place that my wife has wanted to visit for many years. Arrived after a fantastic day on our SAGA tour. Sat down to a lovely meal, ordered a bottle of good local wine and toasted our visit to the Medina in Fez, tomorrow. The waiter presented me with the bill for the wine and a bottle of water. I signed it to authorise payment to the room. He came back a few minutes later “please write your name” - so I did. “No, sir, you cannot.” “Cannot what” I responded, a little annoyed that the meal was being interrupted. “cannot book to your room”. “OK, I’ll pay after the meal, is that OK?” “Yes” So, I finished the meal and returned to the room to get the cash (250 dirhams - about £25 / $35 / €30). 2 seconds later, he was banging on the door demanding payment! I paid him, got a receipt - he didn’t quite grasp the context - and went to bed. The whole evening spoilt because he wanted to prove a point. Well, readers. If you plan to visit Fez in Morocco, don’t bother with the Barcelo because the waiting staff are, quite simply, pathetic .

    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
     Dear Mr. David, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. General manager Barceló fès medina

    Round Indicators
    Traveller839 Brisbane, Australia. 05/10/2018 Couples

    “Nothing special but ok”

    Had a 2 night stay as part of tour group. Good central location, separate toilet in room, plenty of pillows and comfortable bed.The lifts were slow and not impressed with breakfast which had limited food selection. Coffee was cold and certainly not a memorable dining experience.

    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
     Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. General manager Barceló fès medina

    Round Indicators
    wafae b 05/09/2018 Friends getaway

    “Super friendly Barman Mehdi”

    We had the pleasure of meeting an amazing young man called mehdi who's the bar man in the hotel, not only did he service us with the most delicious drinks but charm us with his smile and care.We highly recomande yo to go and visit .

    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
     Dear Ms Wafae, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló fès medina hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! General manager Barceló fès medina

    Round Indicators
    Ahmad U Los Angeles, California. 05/06/2018 Couples

    “Very Outdated Property”

    This property, although offers you all the amenities of a big hotel chain, has extremely outdated and deteriorating quality rooms. From the towels , all the way to the wall paint, doors, bathrooms, beds, pillows, etc. Great location though, and their lack of maintenance doesnt keep them from getting sold out regularly. Not too many good places within walking distance of the Medina in Fez.

    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
     Dear M. Ahmad, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. General manager Barceló fès médina

    EVALUATION

    Round Indicators

    • may 24 2018
    • Business

    rachelmargaretusa

    “Great.....”


    Its great to find a room in a great hotel like barcelo in the middle of the new city with a great view on the royal palace and the big fountain everything was excellent the food the stuff and specially the spa it was magnificent


    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
    Dear Ms Rachel, Thank you very much for sharing this great review of your recent stay at Barceló fès medina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. General manager Barceló fès medina

    EVALUATION

    Round Indicators

    • may 19 2018
    • Liverpool, United Kingdom
    • Couples

    David M

    “Obnoxious waiter”


    Looking forwards to a break in the place that my wife has wanted to visit for many years. Arrived after a fantastic day on our SAGA tour. Sat down to a lovely meal, ordered a bottle of good local wine and toasted our visit to the Medina in Fez, tomorrow. The waiter presented me with the bill for the wine and a bottle of water. I signed it to authorise payment to the room. He came back a few minutes later “please write your name” - so I did. “No, sir, you cannot.” “Cannot what” I responded, a little annoyed that the meal was being interrupted. “cannot book to your room”. “OK, I’ll pay after the meal, is that OK?” “Yes” So, I finished the meal and returned to the room to get the cash (250 dirhams - about £25 / $35 / €30). 2 seconds later, he was banging on the door demanding payment! I paid him, got a receipt - he didn’t quite grasp the context - and went to bed. The whole evening spoilt because he wanted to prove a point. Well, readers. If you plan to visit Fez in Morocco, don’t bother with the Barcelo because the waiting staff are, quite simply, pathetic .


    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
    Dear Mr. David, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. General manager Barceló fès medina

    EVALUATION

    Round Indicators

    • may 10 2018
    • Brisbane, Australia
    • Couples

    Traveller839

    “Nothing special but ok”


    Had a 2 night stay as part of tour group. Good central location, separate toilet in room, plenty of pillows and comfortable bed.The lifts were slow and not impressed with breakfast which had limited food selection. Coffee was cold and certainly not a memorable dining experience.


    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
    Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. General manager Barceló fès medina

    EVALUATION

    Round Indicators

    • may 9 2018
    • Friends getaway

    wafae b

    “Super friendly Barman Mehdi”


    We had the pleasure of meeting an amazing young man called mehdi who's the bar man in the hotel, not only did he service us with the most delicious drinks but charm us with his smile and care.We highly recomande yo to go and visit .


    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
    Dear Ms Wafae, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló fès medina hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! General manager Barceló fès medina

    EVALUATION

    Round Indicators

    • may 6 2018
    • Los Angeles, California
    • Couples

    Ahmad U

    “Very Outdated Property”


    This property, although offers you all the amenities of a big hotel chain, has extremely outdated and deteriorating quality rooms. From the towels , all the way to the wall paint, doors, bathrooms, beds, pillows, etc. Great location though, and their lack of maintenance doesnt keep them from getting sold out regularly. Not too many good places within walking distance of the Medina in Fez.


    Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this review
    Dear M. Ahmad, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. General manager Barceló fès médina