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Barceló Granada Congress

Calle Maestro Montero 12   18004 Granada , Andalucía   España  

How to get to the hotel

T + 34 958187600

granadacongress.res@barcelo.com

Places of Interest

19 km Granada Airport

2.6 km Albaicín

2 km The Alhambra

1.4 km Granada Conference and Exhibition Centre

Guest reviews.

There is no better expert than a traveller.

Barceló Granada Congress

4.0/5 Round Indicators
| 1245 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

39% Complete

496

Very good

31% Complete

391

Average

19% Complete

238

Poor

5% Complete

73

Very poor

3% Complete

47

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    Round Indicators
    Joules99 London, United Kingdom. 07/16/2018

    “Very Nice”

    Stayed here on a work trip, had an amazing room with a great view of the whole city. At night you could see the Alhambra all lit up, and the staff were very helpful when I asked where I could find food that wasn't room service at 11pm on a Sunday night.
    See full review
    Round Indicators
    Patrice R Bexhill-on-Sea, United Kingdom. 07/13/2018 Business

    “Very nice and helpful staff”

    the location was great for me, the staff was very helpful. The not so good bit was the way the breakfast room is arranged and very disappointed by the pastry lack of freshness. Very clean spacious room, good shower unless you want to use the massage shower that was falling apart.
    See full review
    Round Indicators
    Kaushik D Bokaro Steel City, India. 07/09/2018 Couples

    “Classy hotel ”

    Spent two nights in this property. Check in was smooth. Room was very spacious and so was the bathroom. It had bidet. Bed was comfortable. Our room was on the 8th floor with stunning view. My wife slipped in the bathtub as it was very slippery and they didn't put an anti skid mat. So only after informing at the front desk they placed one. Breakfast area and spread was very good except behavior of one lady staff was rude (can't remember her name) The hotel is about 1.5 to 1.8 kms from the city centre which is walkable (15-20 mins) unless you are tired.
    See full review

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
     Dear Mr. Kaushik We would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay and for the time you devoted to give us some feedback about your experience by filling in the online survey in this website. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for description about our wonderful breakfast or our spacious rooms. Also for sharing your impressions with us. We are looking forward to welcoming you back soon in our magical city in the near future. Yours sincerely, Miguel Ramirez Assistant Manager

    Round Indicators
    davelasc0 07/02/2018 Business

    “Service”

    The front desk personal excellent and room very clean. I suggest the service for the conference rooms must be improved, it was not organized and water was not offering or tables were not clean between conferences
    See full review

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
     Dear guest, Thank you for having taken a few minutes of your time to express your opinion after you stay with us in Granada. At Barceló Granada Congress, our goal is to exceed the expectations of our guests. We were saddened to read your disappointment with the service for conference rooms, at Barceló we know that events are an important aspect of our bussines guests' overall therefore we will make sure to take your comments into account to improve in this aspect of our services. We thank you for highlight our personal service and our rooms cleanliness and also for sharing your impressions, which are our best tools for improvement, and we are looking forward to welcoming you back soon in Barceló Granada Congress and show you that we can live up to your expectations. Kind regards, Miguel Ramirez Assistant Manager

    Round Indicators
    janehowardmartin1 06/28/2018 Couples

    “Below expectations”

    Stayed here on a tour. The dinner consisted of shoe leather beef or dry flavorless tuna served in a flourescent lit dining room by uncaring waiters. Location is inconvenient to the sites. Stay elsewhere.
    See full review

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
     Dear guest, We would like to thank you for your preference in selecting our Barceló Granada Congress hotel for your stay in Granada, and also for taking the time to tell us about your recent experience among us. We were very saddened to read your disappointment with the dinner experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. About our location, we regret that you did not particularly enjoy our location either, even though within a walking distance 15 minutes to the city center and the main tourist attractions of Granada. We thank you again for sharing your impressions, which are our best tools for improvement, and we would be delighted if you decided to give as another chance to regain your trust. Looking forward to welcoming you back soon in Barceló Granada Congress. Best regards, Miguel Ramírez Assistant Manager

    EVALUATION

    Round Indicators
    • july 16 2018
    • London, United Kingdom

    Joules99

    “Very Nice”

    Stayed here on a work trip, had an amazing room with a great view of the whole city. At night you could see the Alhambra all lit up, and the staff were very helpful when I asked where I could find food that wasn't room service at 11pm on a Sunday night.

    EVALUATION

    Round Indicators
    • july 13 2018
    • Bexhill-on-Sea, United Kingdom
    • Business

    Patrice R

    “Very nice and helpful staff”

    the location was great for me, the staff was very helpful. The not so good bit was the way the breakfast room is arranged and very disappointed by the pastry lack of freshness. Very clean spacious room, good shower unless you want to use the massage shower that was falling apart.

    EVALUATION

    Round Indicators
    • july 9 2018
    • Bokaro Steel City, India
    • Couples

    Kaushik D

    “Classy hotel ”

    Spent two nights in this property. Check in was smooth. Room was very spacious and so was the bathroom. It had bidet. Bed was comfortable. Our room was on the 8th floor with stunning view. My wife slipped in the bathtub as it was very slippery and they didn't put an anti skid mat. So only after informing at the front desk they placed one. Breakfast area and spread was very good except behavior of one lady staff was rude (can't remember her name) The hotel is about 1.5 to 1.8 kms from the city centre which is walkable (15-20 mins) unless you are tired.

    The hotel has answered

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
    Dear Mr. Kaushik We would like to thank you for having chosen our Hotel Barceló Granada Congress for your stay and for the time you devoted to give us some feedback about your experience by filling in the online survey in this website. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. We thank you again for description about our wonderful breakfast or our spacious rooms. Also for sharing your impressions with us. We are looking forward to welcoming you back soon in our magical city in the near future. Yours sincerely, Miguel Ramirez Assistant Manager

    EVALUATION

    Round Indicators
    • july 2 2018
    • Business

    davelasc0

    “Service”

    The front desk personal excellent and room very clean. I suggest the service for the conference rooms must be improved, it was not organized and water was not offering or tables were not clean between conferences

    The hotel has answered

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
    Dear guest, Thank you for having taken a few minutes of your time to express your opinion after you stay with us in Granada. At Barceló Granada Congress, our goal is to exceed the expectations of our guests. We were saddened to read your disappointment with the service for conference rooms, at Barceló we know that events are an important aspect of our bussines guests' overall therefore we will make sure to take your comments into account to improve in this aspect of our services. We thank you for highlight our personal service and our rooms cleanliness and also for sharing your impressions, which are our best tools for improvement, and we are looking forward to welcoming you back soon in Barceló Granada Congress and show you that we can live up to your expectations. Kind regards, Miguel Ramirez Assistant Manager

    EVALUATION

    Round Indicators
    • june 28 2018
    • Couples

    janehowardmartin1

    “Below expectations”

    Stayed here on a tour. The dinner consisted of shoe leather beef or dry flavorless tuna served in a flourescent lit dining room by uncaring waiters. Location is inconvenient to the sites. Stay elsewhere.

    The hotel has answered

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
    Dear guest, We would like to thank you for your preference in selecting our Barceló Granada Congress hotel for your stay in Granada, and also for taking the time to tell us about your recent experience among us. We were very saddened to read your disappointment with the dinner experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. About our location, we regret that you did not particularly enjoy our location either, even though within a walking distance 15 minutes to the city center and the main tourist attractions of Granada. We thank you again for sharing your impressions, which are our best tools for improvement, and we would be delighted if you decided to give as another chance to regain your trust. Looking forward to welcoming you back soon in Barceló Granada Congress. Best regards, Miguel Ramírez Assistant Manager

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