Alrededores del hotel Barceló
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Map and location

Calle Maestro Montero 12   18004 Granada , Andalucía   España  


Places of Interest

19 km Granada Airport

2.6 km Albaicín

2 km The Alhambra

1.4 km Granada Conference and Exhibition Centre

Guest reviews.

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Barceló Granada Congress

4.0/5 Round Indicators
| 1571 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

45% Complete

712

Very good

29% Complete

456

Average

16% Complete

264

Poor

5% Complete

84

Very poor

3% Complete

56

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    Round Indicators
    Daalekuk Truro, United Kingdom. 01/29/2019 Solo travel

    “A disappointing experience”

    I booked this hotel en route from France. It is conveniently located next to the autoroute. It claims to be a 5* hotel, I didn’t find it so. It has the decor for the rating.....excellent lifts, delightful rooms and impeccably clean. The problem came with the restaurant. I have been fortunate enough to stay in numerous 5* hotels across the world but never once experienced the farce in trying to eat in the restaurant. It is claimed to be “gourmet”. I received the menu which consisted of about 5 pages. Indeed, there were many interesting and different choices.....my eye fell upon the rabbit with mushrooms and snails. I tried to order it and was told that it is only for 2 people. Then I tried another page...same thing.....only for 2 people! In fact 3 of the pages consisted of “2 people” only. The meagre single page of things I was allowed to have was not interesting, the ubiquitous steak and veal escalope. In the end I ordered off the bar menu.....veal with a tuna sauce. Well actually it was a pita bread sandwich of dried veal with a tuna mayo accompaniment. Awful! The best part was the house Rioja. I felt sorry for the restaurant manager and the sole waiter who must be grossly embarrassed for not being able to allow guests to choose what they wanted.They must have many business people travelling alone and I can only imagine what they would think of this “gourmet” restaurant after a busy day! The hotel was advertised with parking. This is the only “5*” hotel I have ever visited when they charge guests for parking....15eur for the day. I don’t even get that at the Mandarin Oriental in Bangkok! There is no way I would recommend it. It might also be a good idea if they get the room windows cleaned occasionally.

    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
     Dear Guest Thank you for having chosen our Hotel for your stay in the Alhambra city and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. According to your ratings, we apologize for your stay not being up to your expectations and regret that you did not enjoy your experience in our hotel and also for any inconvenience caused and have already warned our facilities and services in order to guarantee the most quality possible because guests’ feedback is the most important source to develop improvement plans. We are glad to learn that you liked our location and your overall experience met at least your expectations. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future in Granada. Yours sincerely, Miguel Ramírez Assistant Manager

    Round Indicators
    Farooq S Luton, United Kingdom. 01/20/2019 Friends getaway

    “Great hotel and excellent value”

    Good location within 30 minutes walking distance to Alhambra and shopping areas.Great breakfast with lots of virally. Excellent service.The only downside is that no swimming pool or steam room or sauna!

    b_granada_congress, Manager at Barcelo Granada Congress, responded to this review
     Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Granada Congress hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We regret if there has been misunderstanding in some information, on our website and on other sites there is no advertising pool in our hotel. However, we have our panoramic U-Wellness spa with views of the city and Sierra Nevada. The U-Wellness includes a thermal hydrotherapy pool, indoor and outdoor hydromassage, sauna, Turkish bath and contrast showers for an additional charge. You can enjoy a water circuit for the price of € 19 per person. We celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. It is also good to know that you enjoyed our breakfast, prepared by our professional chefs who always strive to offer a wide variety of typical delicacies in order to please all palates, and we thank you for letting us know that we could conquer yours. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    Round Indicators
    Svetlana D 01/19/2019 Couples

    “Nice hotel with spa”

    Very nice hotel, clean, good service. Rooms are big enough,well equipped bathroom. Breakfast buffet had everything for a good breakfast. Spa is also cozy and relaxing after skiing at Sierra Nevada. The only thing we would have liked to have is coffee/tea facilities in the room
    Round Indicators
    AlwaysPlanningCarrie 01/17/2019 Couples

    “A clean stopping place, but lacking”

    My fiance and I stopped in for just one night, as Granada was a half way point on our eight hour drive. Unfortunately, we were there on Three Kings Day, and a Sunday, so the hotels normal amenities were lacking. The restaurant was closed, and the spa, a good part of the reason why we chose this hotel, wasn't available either. The room, while clean, was spartan. As someone else complained, the heating is centrally controlled, so it was quite warm in the room, even for my fiance who is usually cold. The window did open ... onto a noisy courtyard with fountains that kept us up half the night ... combined with some loud Spanish people at 5-6 am in the residential areas nearby. The bathroom was very stingy on towels, even the mini bar was half empty, and not a tea pot or coffee maker. Breakfast was very extensive, but should have been available up until the check out time. The hotel felt very empty and a little creepy... perhaps because of the holiday, but I would not have wanted to be a woman staying there alone. The hotel does offer parking (15 euro a night), but it isn't near to anything else -- it was a 15 minute drive to the Alhambra, which was the draw of Granada to us. We were glad to have a nice place to sleep (bed was MASSIVE) but we won't be booking back there again any time soon.
    Round Indicators
    Inspire24392459726 Philadelphia, Pennsylvania. 01/10/2019 Family

    “Modern hotel located away from tourist areas”

    Modern hotel located away from tourist areas. We arrived late and only spent 1 night with family so can't comment on most of the facilties/restaurant. It was very busy at check in due to arrival of large bus tour group and the restaurant was very busy. We ended up ordering from the restaurant but eating at the bar. Two of our burgers were undercooked (requested well done, were raw in the middle). Parking garage was hard to locate and enter due to location and the one way streets. It's a 15 min drive to the Alhambra parking lot from hotel.

    b_granada_congress, Manager at Barcelo Granada Congress, responded to this review
     Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remark about the queue and regret reading your dissatisfaction, our staf shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We were very saddened to read your disappointment with the restaurant experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. We regret that our parking did not match your expectations, in spite of being located in the underground floors and with an access in the same building next to the main door. However, we are going to review the signage to improve the access. For the rest, we celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.  Yours sincerely, María Gutiérrez Hotel Manager

    EVALUATION

    Round Indicators

    • january 29 2019
    • Truro, United Kingdom
    • Solo travel

    Daalekuk

    “A disappointing experience”


    I booked this hotel en route from France. It is conveniently located next to the autoroute. It claims to be a 5* hotel, I didn’t find it so. It has the decor for the rating.....excellent lifts, delightful rooms and impeccably clean. The problem came with the restaurant. I have been fortunate enough to stay in numerous 5* hotels across the world but never once experienced the farce in trying to eat in the restaurant. It is claimed to be “gourmet”. I received the menu which consisted of about 5 pages. Indeed, there were many interesting and different choices.....my eye fell upon the rabbit with mushrooms and snails. I tried to order it and was told that it is only for 2 people. Then I tried another page...same thing.....only for 2 people! In fact 3 of the pages consisted of “2 people” only. The meagre single page of things I was allowed to have was not interesting, the ubiquitous steak and veal escalope. In the end I ordered off the bar menu.....veal with a tuna sauce. Well actually it was a pita bread sandwich of dried veal with a tuna mayo accompaniment. Awful! The best part was the house Rioja. I felt sorry for the restaurant manager and the sole waiter who must be grossly embarrassed for not being able to allow guests to choose what they wanted.They must have many business people travelling alone and I can only imagine what they would think of this “gourmet” restaurant after a busy day! The hotel was advertised with parking. This is the only “5*” hotel I have ever visited when they charge guests for parking....15eur for the day. I don’t even get that at the Mandarin Oriental in Bangkok! There is no way I would recommend it. It might also be a good idea if they get the room windows cleaned occasionally.


    b_granada_congress, Assistant Manager at Barcelo Granada Congress, responded to this review
    Dear Guest Thank you for having chosen our Hotel for your stay in the Alhambra city and for the time you devoted to give us some feedback about your experience. This gives us the opportunity to improve our operation, searching solutions for any inconvenience that may arise in order to guarantee the highest level of quality in our services and facilities, and therefore our guests’ satisfaction. According to your ratings, we apologize for your stay not being up to your expectations and regret that you did not enjoy your experience in our hotel and also for any inconvenience caused and have already warned our facilities and services in order to guarantee the most quality possible because guests’ feedback is the most important source to develop improvement plans. We are glad to learn that you liked our location and your overall experience met at least your expectations. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future in Granada. Yours sincerely, Miguel Ramírez Assistant Manager

    EVALUATION

    Round Indicators

    • january 20 2019
    • Luton, United Kingdom
    • Friends getaway

    Farooq S

    “Great hotel and excellent value”


    Good location within 30 minutes walking distance to Alhambra and shopping areas.Great breakfast with lots of virally. Excellent service.The only downside is that no swimming pool or steam room or sauna!


    b_granada_congress, Manager at Barcelo Granada Congress, responded to this review
    Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Granada Congress hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We regret if there has been misunderstanding in some information, on our website and on other sites there is no advertising pool in our hotel. However, we have our panoramic U-Wellness spa with views of the city and Sierra Nevada. The U-Wellness includes a thermal hydrotherapy pool, indoor and outdoor hydromassage, sauna, Turkish bath and contrast showers for an additional charge. You can enjoy a water circuit for the price of € 19 per person. We celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. It is also good to know that you enjoyed our breakfast, prepared by our professional chefs who always strive to offer a wide variety of typical delicacies in order to please all palates, and we thank you for letting us know that we could conquer yours. We thank you again for sharing your impressions with us and are looking forward to welcoming you back soon in our hotel in the near future. Yours sincerely, María Gutiérrez Hotel Manager

    EVALUATION

    Round Indicators

    • january 19 2019
    • Couples

    Svetlana D

    “Nice hotel with spa”


    Very nice hotel, clean, good service. Rooms are big enough,well equipped bathroom. Breakfast buffet had everything for a good breakfast. Spa is also cozy and relaxing after skiing at Sierra Nevada. The only thing we would have liked to have is coffee/tea facilities in the room


    EVALUATION

    Round Indicators

    • january 17 2019
    • Couples

    AlwaysPlanningCarrie

    “A clean stopping place, but lacking”


    My fiance and I stopped in for just one night, as Granada was a half way point on our eight hour drive. Unfortunately, we were there on Three Kings Day, and a Sunday, so the hotels normal amenities were lacking. The restaurant was closed, and the spa, a good part of the reason why we chose this hotel, wasn't available either. The room, while clean, was spartan. As someone else complained, the heating is centrally controlled, so it was quite warm in the room, even for my fiance who is usually cold. The window did open ... onto a noisy courtyard with fountains that kept us up half the night ... combined with some loud Spanish people at 5-6 am in the residential areas nearby. The bathroom was very stingy on towels, even the mini bar was half empty, and not a tea pot or coffee maker. Breakfast was very extensive, but should have been available up until the check out time. The hotel felt very empty and a little creepy... perhaps because of the holiday, but I would not have wanted to be a woman staying there alone. The hotel does offer parking (15 euro a night), but it isn't near to anything else -- it was a 15 minute drive to the Alhambra, which was the draw of Granada to us. We were glad to have a nice place to sleep (bed was MASSIVE) but we won't be booking back there again any time soon.


    EVALUATION

    Round Indicators

    • january 10 2019
    • Philadelphia, Pennsylvania
    • Family

    Inspire24392459726

    “Modern hotel located away from tourist areas”


    Modern hotel located away from tourist areas. We arrived late and only spent 1 night with family so can't comment on most of the facilties/restaurant. It was very busy at check in due to arrival of large bus tour group and the restaurant was very busy. We ended up ordering from the restaurant but eating at the bar. Two of our burgers were undercooked (requested well done, were raw in the middle). Parking garage was hard to locate and enter due to location and the one way streets. It's a 15 min drive to the Alhambra parking lot from hotel.


    b_granada_congress, Manager at Barcelo Granada Congress, responded to this review
    Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remark about the queue and regret reading your dissatisfaction, our staf shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. We were very saddened to read your disappointment with the restaurant experience, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. For a future stay, please do not hesitate to voice your concerns and approach the restaurant team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. We regret that our parking did not match your expectations, in spite of being located in the underground floors and with an access in the same building next to the main door. However, we are going to review the signage to improve the access. For the rest, we celebrate you enjoyed our location just 15 minutes walking far from the heart of the city that makes it the perfect base for visiting the main tourist attractions and just 20 minutes from Granada airport. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.  Yours sincerely, María Gutiérrez Hotel Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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