Barceló Isla Canela Hotel Beach
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Barceló Isla Canela

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva , Andalucía   España  


Places of Interest

74 km Faro International Airport

4 km Isla Canela Golf Course

96 km Doñana National Park

100 m Isla Canela Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Isla Canela

4.5/5 Round Indicators
| 1346 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

56% Complete

755

Very good

33% Complete

449

Average

7% Complete

104

Poor

2% Complete

27

Very poor

0% Complete

11

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    Round Indicators
    Z2698CZangela 07/16/2018 Family

    “Not platinum by a long shot”

    Over rated holiday. Not worth the money, nowhere near as good as other platinum holidays that we have been on. All inclusive was a joke! Lounge bar was always closed, people did not want to sit outside by snack bar as too cold. Entertainment was awful.

    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear Guest, Although we sincerely regret reading that your stay at our Barceló Isla Canela fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Also we regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    Round Indicators
    katieeason London, United Kingdom. 07/14/2018 Couples

    “Relaxing”

    It's our last day today in Barcelo, we've been here for 2 weeks and it's been a very much needed relaxing holiday. With a few things to do here and there I recommend it for couples or children who want to relax, there's always children's entertainment but nothing much for adults who wish to party so I wouldn't recommend any party people to attend this location or hotel. It had a couple of negatives but nothing that ruined our stay. One thing I will say though is I cannot praise Angela on the reception enough, such a wonderful helpful lovely lovely lady!!! She's really helped us with any needs, and understands us perfectly, not only that it's almost like we've gained a friend that I am saddend to leave!!! She deserves a lot of praise and more!!!!

    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear Mrs. Katie, Firstly we would like to thank you for choosing our Barceló Isla Canela hotel for your holidays and for the review you shared on TripAdvisor. Thank you for your lovely comments regarding the service you received from Ángela, we will make sure to share your kind words as we know it will mean a great deal to her. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    Round Indicators
    Michael G 07/12/2018

    “relax relax”

    We have just returned from a weeks holiday at this hotel and found it a very nice hotel. We had room 4020 with a view over looking the pool and out to sea. It had a nice size bathroom with walk in shower, toilet, bidet and sink. the bed was very large and comfy with plenty of pillows and a TV which would show BBC news (channel 44). We did not have a balcony but we did have a very private terrace which was huge and was south facing so sunshine all day long. It had a two seater Rattan settee with cushions and two full size sun beds so no need to sunbathe around the pool if that's what you prefer. There were plenty of sun beds around the pool terrace so no need to reserve one at five in the morning!!.The hotel and grounds were kept very clean and also the bedrooms too with regular towel changes. All the staff were very friendly and helpful and looked happy doing their different jobs. The food choices were very good with a different theme for each night of the week for dinner but there were lots of fruit and salad to choose also. The beach just across a one way street was very wide and 7km, in length with lovely soft sand and when the tide goes out it must be 1/4ml with sand banks to walk along. You can hire bikes at the hotel for 5 euros for 2hrs, and cycle along the long sea front cycle path as we did or catch the service bus to Ayamonte for 1.4euros each and then the ferry to Portugal, 1.9 euros each way to Villa real de san Antonio. Christine the TUI rep was very helpful in drawing us a map of where to get off the bus and catch the ferry. The only downside the the hotel as others have said is the evening entertainment but there are other bars in the area. The majority of guest at this hotel are Spanish tourists and all were very friendly and it is fun communicating with them if your Spanish is not great. Thank you to the Barcelo Isla Canela hotel for a lovely holiday.

    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
     Dear Mr. Michael, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It was a pleasure to serve you, and we hope to have another opportunity in the future. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    Round Indicators
    susankauffman Liverpool, United Kingdom. 07/09/2018 Family

    “Week of relaxation”

    We had been to this hotel on 3 previous occasions. Although there isn't a great deal to do in Isla Canela the hotel is lovely. Spotlessly clean great food and friendly helpful staff. Lovely place to relax and unwind. Bit confused by the new 'no flip flops' rule in the restaurant. If it's health and safety it's fine. If not, why?
    Round Indicators
    mfgrigore 07/09/2018 Couples

    “A nice Hotel”

    A hotel near the beach with good services. It is a little fat from a shopping center but it is a bus each 30 minutes. The touristic train is only in the evening in summer season. Some souvenir shops are situated near.

    EVALUATION

    Round Indicators

    • july 16 2018
    • Family

    Z2698CZangela

    “Not platinum by a long shot”


    Over rated holiday. Not worth the money, nowhere near as good as other platinum holidays that we have been on. All inclusive was a joke! Lounge bar was always closed, people did not want to sit outside by snack bar as too cold. Entertainment was awful.


    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear Guest, Although we sincerely regret reading that your stay at our Barceló Isla Canela fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Also we regret reading of your disappointment with our entertainment offer. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 14 2018
    • London, United Kingdom
    • Couples

    katieeason

    “Relaxing”


    It's our last day today in Barcelo, we've been here for 2 weeks and it's been a very much needed relaxing holiday. With a few things to do here and there I recommend it for couples or children who want to relax, there's always children's entertainment but nothing much for adults who wish to party so I wouldn't recommend any party people to attend this location or hotel. It had a couple of negatives but nothing that ruined our stay. One thing I will say though is I cannot praise Angela on the reception enough, such a wonderful helpful lovely lovely lady!!! She's really helped us with any needs, and understands us perfectly, not only that it's almost like we've gained a friend that I am saddend to leave!!! She deserves a lot of praise and more!!!!


    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear Mrs. Katie, Firstly we would like to thank you for choosing our Barceló Isla Canela hotel for your holidays and for the review you shared on TripAdvisor. Thank you for your lovely comments regarding the service you received from Ángela, we will make sure to share your kind words as we know it will mean a great deal to her. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 12 2018

    Michael G

    “relax relax”


    We have just returned from a weeks holiday at this hotel and found it a very nice hotel. We had room 4020 with a view over looking the pool and out to sea. It had a nice size bathroom with walk in shower, toilet, bidet and sink. the bed was very large and comfy with plenty of pillows and a TV which would show BBC news (channel 44). We did not have a balcony but we did have a very private terrace which was huge and was south facing so sunshine all day long. It had a two seater Rattan settee with cushions and two full size sun beds so no need to sunbathe around the pool if that's what you prefer. There were plenty of sun beds around the pool terrace so no need to reserve one at five in the morning!!.The hotel and grounds were kept very clean and also the bedrooms too with regular towel changes. All the staff were very friendly and helpful and looked happy doing their different jobs. The food choices were very good with a different theme for each night of the week for dinner but there were lots of fruit and salad to choose also. The beach just across a one way street was very wide and 7km, in length with lovely soft sand and when the tide goes out it must be 1/4ml with sand banks to walk along. You can hire bikes at the hotel for 5 euros for 2hrs, and cycle along the long sea front cycle path as we did or catch the service bus to Ayamonte for 1.4euros each and then the ferry to Portugal, 1.9 euros each way to Villa real de san Antonio. Christine the TUI rep was very helpful in drawing us a map of where to get off the bus and catch the ferry. The only downside the the hotel as others have said is the evening entertainment but there are other bars in the area. The majority of guest at this hotel are Spanish tourists and all were very friendly and it is fun communicating with them if your Spanish is not great. Thank you to the Barcelo Isla Canela hotel for a lovely holiday.


    BARCELÓ I, Guest Relations Manager at Barcelo Isla Canela, responded to this review
    Dear Mr. Michael, Thank you very much for sharing this great review of your recent stay at Barceló Isla Canela. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It was a pleasure to serve you, and we hope to have another opportunity in the future. Regards, Carmen Fal-Conde Guest Experience Manager Barceló Isla Canela

    EVALUATION

    Round Indicators

    • july 9 2018
    • Liverpool, United Kingdom
    • Family

    susankauffman

    “Week of relaxation”


    We had been to this hotel on 3 previous occasions. Although there isn't a great deal to do in Isla Canela the hotel is lovely. Spotlessly clean great food and friendly helpful staff. Lovely place to relax and unwind. Bit confused by the new 'no flip flops' rule in the restaurant. If it's health and safety it's fine. If not, why?


    EVALUATION

    Round Indicators

    • july 9 2018
    • Couples

    mfgrigore

    “A nice Hotel”


    A hotel near the beach with good services. It is a little fat from a shopping center but it is a bus each 30 minutes. The touristic train is only in the evening in summer season. Some souvenir shops are situated near.


    Barceló Isla Canela Hotel Views

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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