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Barceló Marbella Hotel Views
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Map and location

CL De Granadillas. Urb. Guadalmina Alta, s/n   29670 Marbella , Andalucía   España  


Places of Interest

63 km Malaga/Costa del Sol Airport

100 m Guadalmina Golf Course

3 km San Pedro beach

2 km Bonsai Museum

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Marbella

4.0/5 Round Indicators
| 2096 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

1045

Very good

31% Complete

661

Average

11% Complete

237

Poor

4% Complete

94

Very poor

2% Complete

59

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    Round Indicators
    davejm2015 Liverpool, United Kingdom. 04/23/2019 Couples

    “Fantastic Hotel”

    Wow, this hotel is Fantastic!, our room was spacious and very clean with a balcony that was a great place to relax and read. The bathroom was of a good size and was spotless with plentiful toiletries. Breakfast is a buffet style with something for everyone. Staff are the icing on the cake! All are very friendly and look after you superbly. If your using this as a base and you don't drive, taxi's are available outside the hotel, A trip to Peurto Banus is around 12 euros and a trip to Marbella is around 16 euros.
    Round Indicators
    Susan R 04/21/2019 Family

    “Wouldn’t Book Here”

    Arrived at night. Nearly impossible to find, no lighted signs and driveway can only be accessed from one direction. No bellman to help with the bags. Have to pay €15 for parking down the street. Hair and fingernails in the bathroom leftover from previous guest. Breakfast didn’t open until 7:30am and had an early flight so they did accommodate a to-go breakfast but it was pretty rough. Staff was unwelcoming, unfriendly, and not helpful. For the steep price you are paying, I would expect much much more. Would recommend looking elsewhere.

    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
     Dear Susan Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. The parking in side the hotel has a special price for our guest of 15€ per day if you stay with us just one day if you stay longer you have differents offers. Only the 5 stars hotels in andalucía must have bellman service. Sorry for the inconveniences but as a 4 Stars hotel we don´t have this service. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards. Jose A. Guerrero Guest Experience Manager

    Round Indicators
    HumberHen Grimsby, United Kingdom. 04/19/2019 Couples

    “Almost a five”

    Just back from a lovely stay in a Premium Club room which was spacious and beautifully presented. The adults only pool had only just opened so was being smartened up for the season. Great for lap swimming if a bit chilly at this time of year. The buffet breakfast was of a good quality with a huge array of food. Something for everyone. The staff were really helpful and friendly which we really appreciated. The Premium Club lounge was a lovely relaxing area. Bottles of water and tea and coffee making facilities great. A small comment would be the snacks provided were limited and were sometimes left over from the buffet breakfast. The hotel has lots of restaurants and cafes within a 15 minute walk in either direction. Banus is less than 10 minutes away by car or taxi. A truly relaxing hotel which we hope to visit again.

    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
     Dear Guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Jose A. Guerrero Guest Experience Manager

    Round Indicators
    Bajan_angel69 Mitcham, United Kingdom. 04/17/2019 Family

    “Lovely Place”

    Just got back from a 5 night stay at the hotel. Beautiful hotel with a lovely decor. Very calming atmosphere. Overall was impressed with the hotel, grounds and the staff were very friendly. Only downsides for me was the smell of cigarette smoke which meant we had to keep closing our balcony doors. So would be good if there were designated smoking areas to avoid this for other non smokers. Also I think the food should be better labelled so you can clearly see what is vegetarian for vegetarians like myself. Overall a lovely stay at a beautiful hotel.

    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
     Dear Guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics The spanish law forbid to smoke in the hotel. Please, contact the reception department if this happens to you at any hotel and they will stop this kind of situation. Sorry for the inconveniences. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A.Guerrero Guest Experience Manager

    Round Indicators
    odessa2017 Odessa, Ukraine. 04/17/2019

    “A lovely place”

    We were here at the conference. It is a beautiful, quiet place with a swimming pool, a beautiful garden, very good food. It is a very good place for conferences. If you want to enjoy the sea, then you need a different place closer to the seaside. This one is quite far from the seaside. The room was very nice, spacious enough, the service was good.

    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
     Dear Guest. Thank you for the great feedback of your recent holiday experience at our Barceló Marbella; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. At Barceló we know that meals are an important aspect of our guests' overall expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards Jose A. Guerrero Guest Experience Manager

    EVALUATION

    Round Indicators

    • april 23 2019
    • Liverpool, United Kingdom
    • Couples

    davejm2015

    “Fantastic Hotel”


    Wow, this hotel is Fantastic!, our room was spacious and very clean with a balcony that was a great place to relax and read. The bathroom was of a good size and was spotless with plentiful toiletries. Breakfast is a buffet style with something for everyone. Staff are the icing on the cake! All are very friendly and look after you superbly. If your using this as a base and you don't drive, taxi's are available outside the hotel, A trip to Peurto Banus is around 12 euros and a trip to Marbella is around 16 euros.


    EVALUATION

    Round Indicators

    • april 21 2019
    • Family

    Susan R

    “Wouldn’t Book Here”


    Arrived at night. Nearly impossible to find, no lighted signs and driveway can only be accessed from one direction. No bellman to help with the bags. Have to pay €15 for parking down the street. Hair and fingernails in the bathroom leftover from previous guest. Breakfast didn’t open until 7:30am and had an early flight so they did accommodate a to-go breakfast but it was pretty rough. Staff was unwelcoming, unfriendly, and not helpful. For the steep price you are paying, I would expect much much more. Would recommend looking elsewhere.


    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
    Dear Susan Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. The parking in side the hotel has a special price for our guest of 15€ per day if you stay with us just one day if you stay longer you have differents offers. Only the 5 stars hotels in andalucía must have bellman service. Sorry for the inconveniences but as a 4 Stars hotel we don´t have this service. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards. Jose A. Guerrero Guest Experience Manager

    EVALUATION

    Round Indicators

    • april 19 2019
    • Grimsby, United Kingdom
    • Couples

    HumberHen

    “Almost a five”


    Just back from a lovely stay in a Premium Club room which was spacious and beautifully presented. The adults only pool had only just opened so was being smartened up for the season. Great for lap swimming if a bit chilly at this time of year. The buffet breakfast was of a good quality with a huge array of food. Something for everyone. The staff were really helpful and friendly which we really appreciated. The Premium Club lounge was a lovely relaxing area. Bottles of water and tea and coffee making facilities great. A small comment would be the snacks provided were limited and were sometimes left over from the buffet breakfast. The hotel has lots of restaurants and cafes within a 15 minute walk in either direction. Banus is less than 10 minutes away by car or taxi. A truly relaxing hotel which we hope to visit again.


    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
    Dear Guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards Jose A. Guerrero Guest Experience Manager

    EVALUATION

    Round Indicators

    • april 17 2019
    • Mitcham, United Kingdom
    • Family

    Bajan_angel69

    “Lovely Place”


    Just got back from a 5 night stay at the hotel. Beautiful hotel with a lovely decor. Very calming atmosphere. Overall was impressed with the hotel, grounds and the staff were very friendly. Only downsides for me was the smell of cigarette smoke which meant we had to keep closing our balcony doors. So would be good if there were designated smoking areas to avoid this for other non smokers. Also I think the food should be better labelled so you can clearly see what is vegetarian for vegetarians like myself. Overall a lovely stay at a beautiful hotel.


    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
    Dear Guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics The spanish law forbid to smoke in the hotel. Please, contact the reception department if this happens to you at any hotel and they will stop this kind of situation. Sorry for the inconveniences. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A.Guerrero Guest Experience Manager

    EVALUATION

    Round Indicators

    • april 17 2019
    • Odessa, Ukraine

    odessa2017

    “A lovely place”


    We were here at the conference. It is a beautiful, quiet place with a swimming pool, a beautiful garden, very good food. It is a very good place for conferences. If you want to enjoy the sea, then you need a different place closer to the seaside. This one is quite far from the seaside. The room was very nice, spacious enough, the service was good.


    BarceloMarbella, Director de Relaciones con Clientes at Barcelo Marbella, responded to this review
    Dear Guest. Thank you for the great feedback of your recent holiday experience at our Barceló Marbella; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. At Barceló we know that meals are an important aspect of our guests' overall expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards Jose A. Guerrero Guest Experience Manager

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