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Barceló Oviedo Cervantes Hotel deluxe room
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Map and location

Cervantes, 13   33004 Oviedo , Asturias   España  


Places of Interest

47 km Asturias Airport

750 m Oviedo Railway Station

500 m Bus

30 km Gijon beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Oviedo Cervantes

4.5/5 Round Indicators
| 1100 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

610

Very good

30% Complete

339

Average

10% Complete

111

Poor

2% Complete

30

Very poor

1% Complete

11

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    Round Indicators
    Claudia G 07/12/2019 Family

    “Needs cleaning supervision”

    Overall the hotel and the rooms have good taste. But attention on the cleaning area is missing quite a lot. The bathroom needs mantainance in shower and sinks. And for the beds... I was bitten by bed bugs. I would not consider these hotel is a 5 star.
    Round Indicators
    Remie 05/28/2019 Friends getaway

    “Rating May Depend on your Room”

    Because the weather was on the cool side, the hotel only had heat available. My room on the top floor was very warm, and you could hardly open the sole window. Room on the dark side. Breakfast average in a room below ground with no view. I was with a tour group.

    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear Remie, First of all, I thank you for your time in sharing your personal impressions of your stay at the Barceló Oviedo Cervantes. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our customers, although in this case I greatly regret that your stay has not been pleasant, because our ultimate goal is none other than to make you feel at home and we work daily with dedication and dedication to make it so. I hope you accept my sincere apologies for the inconvenience suffered, since at no time is our intention to cause any inconvenience to our customers and I hope you give us the opportunity to meet your expectations in a future visit, both in this hotel and in other chain. I remain at your entire disposal for whatever you need. Best regards, Mabel Fernández Quirós Guest Experience Manager Barceló Oviedo Cervantes

    Round Indicators
    502simons 05/17/2019 Couples

    “Lovely hotel but car park a nightmare ”

    We couldn’t fault the hotel. It was clean, the staff were friendly and location quiet but accessible for city centre. The room was cleverly designed with a large comfortable bed. The shower was fantastic. Breakfast was extensive. So what could go wrong? Exiting the car park was a nightmare. It took over 20 minutes with much manoeuvring and help from my wife. Close to impossible. To be avoided if you have a large car. Such a shame as the only criticism.

    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear 502simons, First of all, I would like to thank you for choosing our hotel for your stay in Oviedo. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our clients; Our ultimate goal is to make you feel at home and work daily with care and dedication to make it so. It is a pleasure to know that you have felt comfortable with us, as well as that the room and facilities of the hotel have been to your liking. I regret your incident in the hotel parking lot. At no time is our intention to cause any inconvenience to our customers and we apologize if this has been the case. We hope to have the opportunity to welcome you again in the future. Thank you very much for your time. Best regards

    Round Indicators
    zebra48 The Hague, The Netherlands. 05/05/2019 Friends getaway

    “Good and bad”

    Check AC (did not work), room on street side with window open it was very noisy, no English tv station in 5 ***** hotel, wow, have good working wifi in rooms (luckily it was fixed after I called reception, but this should not have been necessary for 5 star hotel

    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear zebra48, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards Guest Experience Manager Barceló Oviedo Cervantes

    Round Indicators
    WFBELGIUM Belgium. 04/25/2019 Business

    “City Center Oviedo”

    Good location, close to the city center. Ideal to visit Oviedo vor a day. Nice, spacy & modern rooms, but there is some noise from the street. Breakfast was excellent. (but a pity it's in a room without windows).

    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear wfbelgium, Thank you for choosing our Barceló Oviedo Cerrvantes hotel and for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable stay experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Guest Experience Manager Barceló Oviedo Cervantes

    EVALUATION

    Round Indicators

    • july 12 2019
    • Family

    Claudia G

    “Needs cleaning supervision”


    Overall the hotel and the rooms have good taste. But attention on the cleaning area is missing quite a lot. The bathroom needs mantainance in shower and sinks. And for the beds... I was bitten by bed bugs. I would not consider these hotel is a 5 star.


    EVALUATION

    Round Indicators

    • may 28 2019
    • Friends getaway

    Remie

    “Rating May Depend on your Room”


    Because the weather was on the cool side, the hotel only had heat available. My room on the top floor was very warm, and you could hardly open the sole window. Room on the dark side. Breakfast average in a room below ground with no view. I was with a tour group.


    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear Remie, First of all, I thank you for your time in sharing your personal impressions of your stay at the Barceló Oviedo Cervantes. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our customers, although in this case I greatly regret that your stay has not been pleasant, because our ultimate goal is none other than to make you feel at home and we work daily with dedication and dedication to make it so. I hope you accept my sincere apologies for the inconvenience suffered, since at no time is our intention to cause any inconvenience to our customers and I hope you give us the opportunity to meet your expectations in a future visit, both in this hotel and in other chain. I remain at your entire disposal for whatever you need. Best regards, Mabel Fernández Quirós Guest Experience Manager Barceló Oviedo Cervantes

    EVALUATION

    Round Indicators

    • may 17 2019
    • Couples

    502simons

    “Lovely hotel but car park a nightmare ”


    We couldn’t fault the hotel. It was clean, the staff were friendly and location quiet but accessible for city centre. The room was cleverly designed with a large comfortable bed. The shower was fantastic. Breakfast was extensive. So what could go wrong? Exiting the car park was a nightmare. It took over 20 minutes with much manoeuvring and help from my wife. Close to impossible. To be avoided if you have a large car. Such a shame as the only criticism.


    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
    Dear 502simons, First of all, I would like to thank you for choosing our hotel for your stay in Oviedo. We are always open to receive your comments, as this allows us to continuously improve the experience we create for our clients; Our ultimate goal is to make you feel at home and work daily with care and dedication to make it so. It is a pleasure to know that you have felt comfortable with us, as well as that the room and facilities of the hotel have been to your liking. I regret your incident in the hotel parking lot. At no time is our intention to cause any inconvenience to our customers and we apologize if this has been the case. We hope to have the opportunity to welcome you again in the future. Thank you very much for your time. Best regards

    EVALUATION

    Round Indicators

    • may 5 2019
    • The Hague, The Netherlands
    • Friends getaway

    zebra48

    “Good and bad”


    Check AC (did not work), room on street side with window open it was very noisy, no English tv station in 5 ***** hotel, wow, have good working wifi in rooms (luckily it was fixed after I called reception, but this should not have been necessary for 5 star hotel


    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
    Dear zebra48, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards Guest Experience Manager Barceló Oviedo Cervantes

    EVALUATION

    Round Indicators

    • april 25 2019
    • Belgium
    • Business

    WFBELGIUM

    “City Center Oviedo”


    Good location, close to the city center. Ideal to visit Oviedo vor a day. Nice, spacy & modern rooms, but there is some noise from the street. Breakfast was excellent. (but a pity it's in a room without windows).


    Barcelo_Oviedo, Guest Relations Manager at Barcelo Oviedo Cervantes, responded to this review
     Dear wfbelgium, Thank you for choosing our Barceló Oviedo Cerrvantes hotel and for sharing your feedback on your recent holiday experience among us. Our main goal being to ensure we keep on delivering unforgettable stay experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Guest Experience Manager Barceló Oviedo Cervantes

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