1. Legal information
For the purposes of the provisions of Article 10.1 of the society of information and electronic commerce Act 34/2002 of 11 July 2002, BARCELÓ GESTIÓN HOTELERA S.L. is established as the service provider, with registered address in Palma de Mallorca (Islas Baleares, Spain), C/ Josep Rover Motta, nº 27, CP 07006, holder of Corporate Tax Code B-07.918.287, registered in the Mallorca Companies' Register, Page 62, Volume 1606, Section 8, Page PM-30.506, 1st inscription. Contact email: firstname.lastname@example.org
For the purposes of the provisions of Article 27.a) of the LSSI (the Information Society Services and Electronic Commerce Act), bookings via www.barcelo.com will be comprised of the following steps:
Step 1/ Select the hotel on the homepage using the search parameters, as well as the dates of your stay.
Step 2/ Choose the type of room, how many rooms and the number of guests.
Step 3/ Select extras and additional services to display overall price. Enter personal data regarding the booking and those of the bank card used to guarantee the booking, and accept the general terms and conditions.
Step 4/ Verification of the booking details.
Step 5/ The booking is formalised, the confirmation page will be displayed.
Step 6/ An email will be sent to you to confirm the booking, which includes all the booking details.
Barceló Gestión Hotelera S.L. will generate a comprehensive e-document formalising the booking for your records, which gives you access and informs you fully about the booking content in an email, once it has been processed.
Once the booking has been formalised, we ask customers to check its contents to identify any possible errors that may have occurred when entering the details; in case of needing to correct anything, please call our central bookings number or send an email to email@example.com, giving the booking identification details.
We offer our contracting procedure in the following languages: Spanish, English, French, German, Italian, Russian and Portuguese.
To change language, access the language scroll-down menu located in the top right corner of any page of www.barcelo.com.
In accordance with the specific conditions for the particular rates that are applied to the booking, the corresponding payments can be done in the following ways (i) fully or partially in advance when the booking is formalised, (ii) when the customer registers at the hotel and physically checks in, or (iii) when they check out. Payment can be with a credit card that is accepted by the hotel and/or in cash in the legal currency of the country in which the hotel is located.
the legal regulation relating to the right to abandonment will not apply to bookings made via www.barcelo.com, with the specific conditions of the offer applying to cancellations. To make cancellations, customers should contact the hotel directly using the telephone number, or postal or email address indicated in the booking confirmation message and give the booking identification details.
3. Personal data protection
For the purposes of providing the services offered via www.barcelo.com, as well as the personalised products and services offered, improving commercial relationships and managing requests made by our customers, BARCELÓ HOTEL GROUP will treat its customers' personal data by automated means for the purposes specified below.
BARCELÓ HOTEL GROUP guarantees that it is fully responsible for these files and that they have been duly declared and registered with the General Data Protection Agency, whose database can be consulted on the following website: http://www.agpd.es
BARCELÓ HOTEL GROUP would like to inform customers that they can exercise their rights of access, rectification, cancellation and dispute directly via the website (in the my Barceló section), or by writing to the data manager and owner of the files containing their personal data:
Customer Services Department. Marketing BARCELO GESTIÓN HOTELERA S.L..( Ref: Protección de Datos) Calle José Rover Motta, 27 Palma de Mallorca - 07006- Spain.
BARCELÓ HOTEL GROUP would like to inform its customers regarding the use of the personal data collected on this website:
a.1.) Customer Registration Forms
After completing the application form for registration in the my Barceló programme, all owners agree and authorise BARCELÓ HOTEL GROUP to use and treat the personal data supplied for the purposes of the services contracted, and also to offer personalised products and services in order to improve the business relationship with our customers. To this end, BARCELÓ HOTEL GROUP informs that, to ensure the correct functioning of the programme, customers' personal data will be managed by BARCELÓ GESTIÓN HOTELERA S.L. and passed on to Barceló associate companies, with their treatment and transfer authorised for the aforementioned purposes. Similarly, my Barceló users are informed that their personal data may be passed on to the companies that participate in the management of the programme, irrespective of the country in which these companies may be located, with the possibility of international data transfers occurring for the exclusive purpose of managing the Programme. For this reason and in accordance with the provisions of the Organic Law 15/1999, 13 December, regarding Personal Data Protection (LPD), a personal data file has been created which includes everything required to ensure the functioning of the programme. Barceló guarantees that the relevant measures are adopted to ensure the confidential treatment of these data and, if customers do not agree with the treatment or transfer of their personal data, they may write to the Customer Service Department, BARCELÓ GESTIÓN HOTELERA S.L., in charge of managing the files, at Calle José Rover Motta nº 27, 07006, Palma de Mallorca, Spain, where they may also exercise their rights to access, rectify, cancel and oppose.
a.2.) Online Bookings
After completing the Online Booking Form, all users agree and authorise BARCELÓ GESTIÓN HOTELERA S.L. to use and process the personal data supplied for the purpose of processing the requested booking, offering personalised products and services and improving the business relationship with its customers, and also passing on this data to the companies which comprise the Barceló Group and associated companies for the purposes stipulated above. Customers who make bookings are similarly informed that their personal data and booking details will be passed to the companies that have to participate in the management of the booking and/or trip to the destination hotel, regardless of the country in which these companies may be located, with international data transfers occurring for the exclusive purpose of managing the booking and guaranteeing its execution.
a.3.) Job Bank Form
After completing the Job Bank application, all owners agree and authorise BARCELÓ GESTIÓN HOTELERA S.L. to use and process the personal data and information supplied in order to make it part of our personnel selection database with a view to entering the personnel selection processes of the different Barceló Group hotels and companies and passing on this data to the companies which comprise the Barceló Group and associate companies for the exclusive purpose of personnel selection. BARCELÓ HOTEL GROUP would like to inform the owner that they may exercise their rights of access, rectification, cancellation and opposition in writing to the data manager and owner of the files containing their personal data: Comité de Protección de Datos ( Ref: Data Protection) Calle José Rover Motta, 27 Palma de Mallorca - 07006 - Spain
a.4.) Registration on Offers and Promotions Distribution List
BARCELÓ HOTEL GROUP would like to inform you that your email address will be entered into an automated file (mailing list) to provide you with information on our latest news and offers via email.
If you do not wish to receive further notifications and offers via email, please go to my Barceló and make the relevant changes to your personal data.
4. Privacy and Security
BARCELÓ HOTEL GROUP shall not reveal your personal data to any other third party with the exception of those established in the previous sections.
BARCELÓ HOTEL GROUP guarantees to treat personal data confidentially, and that the server used to store and process the data complies with the security measures established in Spanish law regarding data protection.
You can configure your browser to accept or reject the cookies it receives or for the browser to advise you when a server wants to save a cookie. The process of controlling and eliminating cookies varies depending on the navigator that you use. To inform yourself on how to carry out this process according to your specific navigator, you can use the Help function which is found in every navigator system, or if you prefer, you can obtain complete information about carrying out such modifications in any navigating system, by consulting the following websites: www.aboutcookies.org, http://www.youronlinechoices.eu/, Network Advertising Initiative or Digital Advertising Alliance. In these pages you will find detailed explanations on how to eliminate the cookies from your computer and more general information on the topic.
BARCELÓ HOTEL GROUP may also register your IP address to diagnose any problem with our server, to administer our website and to analyse user trends.
Below you will find details of the different types of cookies that are used in the web pages of BARCELÓ HOTEL GROUP, with their name, expiry date and purpose:
|Nombre de la cookie||Tipo de cookie||Fecha de expiración||Finalidad de uso de la cookie||Descripción|
|VISITED_HOTELS||Persistent cookie||1 año||Historial de hoteles visitados||Almacena los identificadores de los hoteles que el usuario ha visitado en el site|
|MonedaUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de moneda que el usuario ha seleccionado para visualizar el site|
|IdiomaUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de idioma que el usuario ha seleccionado para visualizar el site|
|PaisUsuario||Persistent cookie||1 año||Preferencias de usuario||Almacena el código de país que el usuario ha seleccionado para acceder al site|
|SessionId||Session cookie||-||Sistema||Asocia un identificador a un usuario con la aplicación ASP.Net para todas aquellas variables almacenadas en sesión|
Third party cookies
Certain cookies are not installed by BARCELÓ HOTEL GROUP, but by others who are dedicated to specific services aimed at the user. Since these cookies are installed by third parties, their blocking and uninstillation are subject to the conditions and specific mechanisms set by such third parties. Below is a description of cookies installed by other providers who are authorised to install cookies in our web page:
1. Advertisement cookies.
They are used to display advertisements and help to increase their efficiency. They collect information regarding preferences and personal selections made on the website. On some occasions they are directed to the advertisement networks, who use them to then show you personalised advertisements of other websites. They are also used to limit the number of times that a certain advertisement is shown and help to measure the efficiency of the advertisement campaigns.
Without these cookies it is more difficult for an advertiser to reach their target audience or to know how many advertisements have been shown or how many clicks have been received.
In barcelo.com we use the advertisement cookies of 33Across, DoubleClick, MediaMind, ValueClick, Adconion, Criteo…
2. Analytical / technical cookies.
They gather statistical data of the activity on the website. Their purpose is to measure, canalise and make reports regarding the data, with the aim of understanding and optimizing the use of the website.
In www.barcelo.com we use the Google Analytics analytical cookies. In addition, at www.barcelo.com we install Qubit Opentag cookies to follow-up on the interaction with the online marketing campaigns of third parties that are on our website.
3. Affiliates' cookies.
Affiliate cookies allow us to monitor the visits coming from other websites with which BARCELÓ HOTEL GROUP has an affiliation agreement: Zanox and Affilired.
Users can also express their preferences through the following platforms: IAB opt-out platform, Network Advertising Initiative opt-out platform, and Digital Advertising Alliance platform, which offer the option of establishing criteria regarding all the companies registered in the platform. Its worth reminding that if the criteria-personalised advertisement and other partner advertisers are deactivated, you will continue to receive announcements and these will be less in accordance with the interests or the navigation activity of the user.
5. Industrial and intellectual property
"All content included on this website, including but not limited to: articles, texts, designs, photographs, images, logos, videos, audio, databases, software, and the website in its entirety belong to BARCELO GESTIÓN HOTELERA S.L. as owner of the domain or legitimate entity for its use in virtue of the concession for the third party licence, and it's use is therefore prohibited without express prior authorisation.
All trademarks, commercial names, logos and any other distinctive signs appearing on the website are the property of BARCELÓ GESTIÓN HOTELERA S.L., or any other entity holding the corresponding user licence for its insertion on the website.
All use and/or operation would require the prior authorisation of BARCELÓ GESTIÓN HOTELERA S.L., which can be obtained through the licensing website for content usage at www.barcelobrandsite.com, subject to prior acceptance of its user conditions. In the absence of any express authorisation and notwithstanding the foregoing, any reproduction, public communication, distribution and/or transformation of these contents and/or trademarks for commercial or lucrative purposes are strictly prohibited.