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At Barceló Hotel Group, we believe that the best gifts can’t be wrapped. We want you to have the chance to take their breath away with a gift that is truly unique. How can you wrap the gift of taking a break, an all-inclusive stay or an amazing breakfast? Look no further! Purchase a gift voucher for whatever value you want and give the gift of an unforgettable experience at any of our hotels.


FAQs

Here you will find answers to the most frequently asked questions about our Gift Voucher and all the information you need to know on how to purchase or enjoy it at the Barceló Hotel Group hotels.


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Where can I purchase a Barceló gift voucher? Where can I purchase a Barceló gift voucher?

Our gift vouchers can be purchased exclusively online at Barcelo.com. The purchase process is simple and is completed quickly.

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Where can I use a Barceló gift voucher? Where can I use a Barceló gift voucher?

You can use your gift voucher in any of the hotels in the Barceló chain located in Europe, North Africa and the United Arab Emirates. You can book your stay by contacting our contact centre directly and providing the code on your card.

You cannot use gift vouchers to book Barceló hotels on any intermediary pages like travel agencies, tour operators or similar companies.

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Where can I book a stay using my Barceló gift voucher? Where can I book a stay using my Barceló gift voucher?

You can book your stay by contacting our contact centre and providing the code on your card.

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How can I spend my Barceló gift voucher? How can I spend my Barceló gift voucher?

The voucher’s titleholder can redeem its amount for accommodation services or other services related to his/her stay. This includes room service, breakfasts, dinners, etc. Contact the hotel to learn the specific possibilities for each accommodation.

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In which currency are Barceló gift vouchers available? In which currency are Barceló gift vouchers available?

Our gift vouchers are available in euros, pounds and American dollars. This is according to the corresponding country. The card will be redeemed in the local currency of the selected hotel.

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Who can use the Barceló gift voucher? Who can use the Barceló gift voucher?

Only the titleholder of the gift voucher can use it.

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Does the beneficiary of a Barceló gift voucher have to stay in the hotel where they want to redeem it? Does the beneficiary of a Barceló gift voucher have to stay in the hotel where they want to redeem it?

Yes! The cardholder and beneficiary of the card must be staying at the hotel and will be able to pay the cost of the accommodation as well as any other services related to their stay at the hotel.

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Do Barceló gift vouchers expire? Do Barceló gift vouchers expire?

Yes, the cards are only valid for 12 months from their issuance.

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How is a Barceló gift voucher delivered? How is a Barceló gift voucher delivered?

Gift vouchers will be sent to the email address indicated in the order. An email will also be sent to the person making the purchase.

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Does the total value of the Barceló gift voucher have to be redeemed all at once? Does the total value of the Barceló gift voucher have to be redeemed all at once?

No, the voucher’s value can be used on more than one occasion. In other words, you can save the remaining balance for a stay or service at a later date.

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What if I lose or don’t receive my Barceló gift voucher? What if I lose or don’t receive my Barceló gift voucher?

As vouchers are personal and non-transferable, in the event of loss, please contact our call centre to search for the purchase and send you a duplicate.

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On which dates can I use my gift voucher? On which dates can I use my gift voucher?

Gift vouchers can be used for up to 12 months after the date of purchase.

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What amounts are available? What amounts are available?

Our gift vouchers are available from 50€/USD/£ up to a maximum of 2,000€/USD/£.