Barceló Tambor Beach  Hotel Beach

Barceló Tambor

Texto: 43469 Located on Tambor Beach, beautiful natural landscapes surround this all-inclusive resort. Playa Tambor, Puntarenas | Postal code: 771-1150 Tambor
+506 2683 03 03 +506 2683 03 09
Barceló Tambor Texto: 43469 4 out of 5 based on 1083 ratings. 1083 user reviews.
Barceló Tambor reviewed by Canada_NSY on . Beautiful place! Great vacation! First I want to tell everybody: don’t trust the bad reviews. We enjoyed our stay at Barcelo Tambor mid of March We travel a lot but it was our first time in Costa Rica and definitely fell in love... Rating: 5
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Barceló Tambor

Playa Tambor, Puntarenas   Postal code: 771-1150 Tambor  


Places of Interest

3.2 km Tambor Airport

32 m Playa Tambor

1 km Los Delfines Golf Club

18 km Curú National Park

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Tambor

4.0/5 Round Indicators
| 1121 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

542

Very good

26% Complete

296

Average

13% Complete

150

Poor

6% Complete

74

Very poor

5% Complete

59

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    Round Indicators
    Collette P 04/21/2017 Family

    “Nothing spectacular”

    I went here on a family trip. We were 9 members in total. We booked transportation with the agency recommended by the hotel and it was just uncomfortable considering it was such a long trip. The guys in charge of handling our bags were so careless that they damage some of the laggage we took. Food was ok. customer service was avarge. liquor is of very low quality ill consider it awful, so I recommend to drink beer instead. And the so call disco is lame.
    Round Indicators
    Sleyter A 04/16/2017 Friends getaway

    “Beautiful place”

    The personnel are friendly, especially a man called Gustavo Fernández, he's dancer and very professional. The food were very delicious and the experience was amazing. The hotel is comfortable. At night, we were needed more people to dance at Disco.

    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
     Dear Guest: Thank you for the lovely review you shared following your recent visit to our Barceló hotel. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We look forward to serving you again in the near future. Sincerely, Raúl Arranz Barceló Tambor Hotel

    Round Indicators
    Michelle H 04/16/2017 Family

    “Family visit during Spring Break”

    Our room was good, the bed was very sunken in, the shower pooled with water, but otherwise very nice and clean. We took a family trip with a 2 year old. We chose it because of so many kid activities. It has like 3 kiddy pools. a playground, a kid club house with toys. It was great, except there is sooo much walking! We didn't bring a stroller, but wish we had. The beach is nice and empty, even on spring break. The food is ok, the buffet has a good selection. Unfortunately, any time they say "natural juice" they mean natural flavors of Tang. It's all powdered drinks. Even the orange juice is fake. Really sad. Stick to the coffee. At least that is real. I did get a very nice massage by a girl named Noelia. She knows what she's doing, as opposed to Angelica, who only rubs oil on your back and calls it a day. She must be the estetician. Overall, it was a great trip. The staff is super nice and they all love kids, even the cleaning ladies. We would go back.
    Round Indicators
    Eudy B 04/09/2017 Family

    “Great time and helpful personnel”

    We visited the hotel from Sunday to Thursday and it was not during peak season, but still summer. The place was pleasant, comfortable and the scenery was beautiful. The personnel were helpful and friendly. Food and drinks were available all the time and they had very nice activities and shows to keep the crowd entertained. I would go again

    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
     Dear Guest: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you back again very soon. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel.

    Round Indicators
    872kat Michigan. 04/04/2017 Family

    “Appreciate the cultural differences”

    We have stayed at other Barcelos and have great experiences and I went to this Barcelo with the same high expectations. At first we found ourselves complaining and comparing and then we reminded ourselves we are in another country and experiencing their culture. Many workers did not speak english but were never rude and always tried to understand even if it was them going to get another worker to understand. We did experience really long lines at the beginning of our stay which was over a weekend. The lines were long because of a lot of Costa Ricans were on their week end get aways. And I understand week end traveling I live in Michigan and on week ends us Michiganders will travel north for our get aways. The only thing is when your a 100% capacity on weekends and you have to wait in line to get a burger or a drink and they are not short lines. All they need to do is open up another bar area because during the day on wk ends they have two- one is at the pool bar and there is no way you can break through the huge group that has gathered there since 8am. The other bar is at the snack bar and that usually was a line of 20 people on weekends. The snack bar line on weekends is insane because they make your burger on demand. On wk ends make a burger bar with fries and guac and chips so that its endless and its more buffet style. I know the snack bar has a small strange buffet already but it isn't organized nor do the foods quite go together. Even the chips would be at the end of the bar, salsa in the middle and melted cheese at beginning. So the lines go everywhere. Even at the regular buffet the syrup is put in place before you can get your waffles or pancakes and with lines its impossible to get back to. The flow has to change so the lines won't be crazy disrupted. On the weekend I felt as tho I was at Disney World waiting in lines. After the weekend though it was like a completely different resort. Its what vacation is about! What I can suggest is on your busy weekends that service is different to eliminate long lines. Being that we only speak english and most of the guests are spanish speaking - almost every single time we stood in line we were cut in front of and we could not say anything because no one understood us. It was frustrating to say the least. Even having pool side service where waiters take your drink order. I usually tip when I go to resorts but here because I felt like I was in school lines and waiting on myself I didn't tip as much. So the other issue we had is there was four of us in a room and they would only give us 2 bottles of water. I went and asked guest services for more bottles and she said you get two and she told me to use the cups in my room and fill with the bathroom water. There is two problems there 1. there were lip marks on the cups 2. We didn't have cold water at times and when we had cold we didn't have hot. So finally I talked with the manager and explained my frustrations and he was very kind and made sure we had plenty of bottle water the rest of our stay. He also said after the week end most of the people will be gone and he was right it was easy to relax, get food or drinks and a lounge where you wanted. Even tho there are minor things that need to change to eliminate lines this was still an amazing vacation. The view you have at the beach is simply amazing and I would get up every morning and watch the sunrise which was beautiful! The sand isn't the white sandy its darker volcanic sand but I loved it being different because it went with its surrounding of the mountains and the lush feel. We did two amazing excursions that got us immersed in the culture (I booked this myself) and we loved Costa Rica and the people! We did private boat excursion thru zuma tours and they picked us up right on the beach of resort. The guides Douglas and Johnathon really shared so much about Costa Rica and took us all around. The second excursion was a suggestions by one of the Costa Ricans we met at the resort he spoke very good english and told us to go to montezuma falls and then to Santa Teresa Beach for dinner at Banana Beach restaurant to watch the sunset. He said prettiest sunset in the world. I went to guest services and asked for a good driver (english speaking) to take us for the day. They sent us Julio who spoke very good english and was also a tour guide on his days off for another company. He was the absolute best! He took us to the falls and thank goodness hiked us back to the falls (you need good tennis shoes or hiking shoes for this) but once you get there its awesome you can jump into. Which two of our party did jump. Then we toured thru the streets of montezuma which its like a hippy town and makes great pics! Then on to Santa Teresa! Banana Beach has great food and the worlds most beautiful sunset and beach. Saw horses running alone on beach with the sunset. Just a great place with super nice people. They had bonfire and fire show that night! Costa Rica is a must! We loved our trip but one thing that topped our trip was the twin engine plane we took out of San Jose to our resort. I paid for a private plane to land at the air strip on our beach by the resort. It was inexpensive and there in 25 min vs a 5hr car ride. My husband said that it felt very island like and it was his favorite part especially the pictures. So I would recommend this resort but the changes to service would keep me coming back.

    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
     Dear Guest: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Barceló Tambor Hotel. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • april 21 2017
    • Family

    Collette P

    “Nothing spectacular”


    I went here on a family trip. We were 9 members in total. We booked transportation with the agency recommended by the hotel and it was just uncomfortable considering it was such a long trip. The guys in charge of handling our bags were so careless that they damage some of the laggage we took. Food was ok. customer service was avarge. liquor is of very low quality ill consider it awful, so I recommend to drink beer instead. And the so call disco is lame.


    EVALUATION

    Round Indicators

    • april 16 2017
    • Friends getaway

    Sleyter A

    “Beautiful place”


    The personnel are friendly, especially a man called Gustavo Fernández, he's dancer and very professional. The food were very delicious and the experience was amazing. The hotel is comfortable. At night, we were needed more people to dance at Disco.


    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
    Dear Guest: Thank you for the lovely review you shared following your recent visit to our Barceló hotel. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We look forward to serving you again in the near future. Sincerely, Raúl Arranz Barceló Tambor Hotel

    EVALUATION

    Round Indicators

    • april 16 2017
    • Family

    Michelle H

    “Family visit during Spring Break”


    Our room was good, the bed was very sunken in, the shower pooled with water, but otherwise very nice and clean. We took a family trip with a 2 year old. We chose it because of so many kid activities. It has like 3 kiddy pools. a playground, a kid club house with toys. It was great, except there is sooo much walking! We didn't bring a stroller, but wish we had. The beach is nice and empty, even on spring break. The food is ok, the buffet has a good selection. Unfortunately, any time they say "natural juice" they mean natural flavors of Tang. It's all powdered drinks. Even the orange juice is fake. Really sad. Stick to the coffee. At least that is real. I did get a very nice massage by a girl named Noelia. She knows what she's doing, as opposed to Angelica, who only rubs oil on your back and calls it a day. She must be the estetician. Overall, it was a great trip. The staff is super nice and they all love kids, even the cleaning ladies. We would go back.


    EVALUATION

    Round Indicators

    • april 9 2017
    • Family

    Eudy B

    “Great time and helpful personnel”


    We visited the hotel from Sunday to Thursday and it was not during peak season, but still summer. The place was pleasant, comfortable and the scenery was beautiful. The personnel were helpful and friendly. Food and drinks were available all the time and they had very nice activities and shows to keep the crowd entertained. I would go again


    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
    Dear Guest: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you back again very soon. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel.

    EVALUATION

    Round Indicators

    • april 4 2017
    • Michigan
    • Family

    872kat

    “Appreciate the cultural differences”


    We have stayed at other Barcelos and have great experiences and I went to this Barcelo with the same high expectations. At first we found ourselves complaining and comparing and then we reminded ourselves we are in another country and experiencing their culture. Many workers did not speak english but were never rude and always tried to understand even if it was them going to get another worker to understand. We did experience really long lines at the beginning of our stay which was over a weekend. The lines were long because of a lot of Costa Ricans were on their week end get aways. And I understand week end traveling I live in Michigan and on week ends us Michiganders will travel north for our get aways. The only thing is when your a 100% capacity on weekends and you have to wait in line to get a burger or a drink and they are not short lines. All they need to do is open up another bar area because during the day on wk ends they have two- one is at the pool bar and there is no way you can break through the huge group that has gathered there since 8am. The other bar is at the snack bar and that usually was a line of 20 people on weekends. The snack bar line on weekends is insane because they make your burger on demand. On wk ends make a burger bar with fries and guac and chips so that its endless and its more buffet style. I know the snack bar has a small strange buffet already but it isn't organized nor do the foods quite go together. Even the chips would be at the end of the bar, salsa in the middle and melted cheese at beginning. So the lines go everywhere. Even at the regular buffet the syrup is put in place before you can get your waffles or pancakes and with lines its impossible to get back to. The flow has to change so the lines won't be crazy disrupted. On the weekend I felt as tho I was at Disney World waiting in lines. After the weekend though it was like a completely different resort. Its what vacation is about! What I can suggest is on your busy weekends that service is different to eliminate long lines. Being that we only speak english and most of the guests are spanish speaking - almost every single time we stood in line we were cut in front of and we could not say anything because no one understood us. It was frustrating to say the least. Even having pool side service where waiters take your drink order. I usually tip when I go to resorts but here because I felt like I was in school lines and waiting on myself I didn't tip as much. So the other issue we had is there was four of us in a room and they would only give us 2 bottles of water. I went and asked guest services for more bottles and she said you get two and she told me to use the cups in my room and fill with the bathroom water. There is two problems there 1. there were lip marks on the cups 2. We didn't have cold water at times and when we had cold we didn't have hot. So finally I talked with the manager and explained my frustrations and he was very kind and made sure we had plenty of bottle water the rest of our stay. He also said after the week end most of the people will be gone and he was right it was easy to relax, get food or drinks and a lounge where you wanted. Even tho there are minor things that need to change to eliminate lines this was still an amazing vacation. The view you have at the beach is simply amazing and I would get up every morning and watch the sunrise which was beautiful! The sand isn't the white sandy its darker volcanic sand but I loved it being different because it went with its surrounding of the mountains and the lush feel. We did two amazing excursions that got us immersed in the culture (I booked this myself) and we loved Costa Rica and the people! We did private boat excursion thru zuma tours and they picked us up right on the beach of resort. The guides Douglas and Johnathon really shared so much about Costa Rica and took us all around. The second excursion was a suggestions by one of the Costa Ricans we met at the resort he spoke very good english and told us to go to montezuma falls and then to Santa Teresa Beach for dinner at Banana Beach restaurant to watch the sunset. He said prettiest sunset in the world. I went to guest services and asked for a good driver (english speaking) to take us for the day. They sent us Julio who spoke very good english and was also a tour guide on his days off for another company. He was the absolute best! He took us to the falls and thank goodness hiked us back to the falls (you need good tennis shoes or hiking shoes for this) but once you get there its awesome you can jump into. Which two of our party did jump. Then we toured thru the streets of montezuma which its like a hippy town and makes great pics! Then on to Santa Teresa! Banana Beach has great food and the worlds most beautiful sunset and beach. Saw horses running alone on beach with the sunset. Just a great place with super nice people. They had bonfire and fire show that night! Costa Rica is a must! We loved our trip but one thing that topped our trip was the twin engine plane we took out of San Jose to our resort. I paid for a private plane to land at the air strip on our beach by the resort. It was inexpensive and there in 25 min vs a 5hr car ride. My husband said that it felt very island like and it was his favorite part especially the pictures. So I would recommend this resort but the changes to service would keep me coming back.


    Jonathan M, Revenue Manager at Barcelo Tambor, responded to this review
    Dear Guest: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Barceló Tambor Hotel. Sincerely, Raúl Arranz General Manager Barceló Tambor Hotel

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