Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, all inclusive, adults only resort in the stunning natural setting of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 2917 ratings. 2917 user reviews.
Occidental Papagayo - Adults only reviewed by Jane G on . Beautiful blue ocean resort Great place to stay. Great weather, great staff, very helpful and friendly. The beds were comfy, the views of the ocean beautiful. Food was good and varied, so you didn't get sick of eating at the... Rating: 4
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 2949 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

1016

Very good

33% Complete

989

Average

16% Complete

493

Poor

9% Complete

266

Very poor

6% Complete

185

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    Round Indicators
    738robertag Somens. 02/23/2017 Friends getaway

    “We love hills to walk but may be issue with some”

    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.
    Round Indicators
    Lynn B 02/21/2017 Friends getaway

    “Hotel is beautiful but disappointing - go see Larry!”

    This hotel is absolutely beautiful and the food is good. If you have gone to other all-inclusives and enjoy a big pool with a bar and fun pool activities this isn't the place for you. On the last day of our trip we asked for the volleyball net to be put up. It was 1:00 p.m. We were told we had to wait until 3. 18 people played volleyball when it was finally put up. There was this little building by the pool - everyday it was set up like a bar and everyday there was no one working in it. If you travel with a large group - and like to eat together - this isn't the place for you. There were 11 of us in our group. We could never sit together in the little buffet restaurant. At the Asian specialty restaurant we could not sit together and they broke us up into 2 reservations. They were able to accommodate both groups but we were on opposite sides of the wall. Same thing happened at the grill the next night but the employees saved it for us. If you like to workout in a clean and well maintained gym - this isn't the place for you. The equipment is beat and not cleaned. They don't have enough hand towels at the resort so on the 2 days there weren't enough hand towels in my room I had to go to the front desk. 1 day I left with nothing and 1 day 1 left with 3 wash clothes. Speaking of towels... If you like clean towels - this isn't the place for you. They need more towels as they were frequently out especially in the morning and in the afternoon. The employees would bring towels out to help recover but it is so silly that a hotel on the beach would not have enough towels. The best part of the trip was Larry, the tour guide on the beach, Nope the best tour guide isn't in the hotel you have to go down to the beach to meet him. It is worth it! We booked 2 excursions and had a blast and the 2 places we had lunch could accommodate all 11of us - something that the Occidental Papagayo could not or would not do.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Lynn B; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We would like to apologize for any situation you might had during your stay with us. We regret reading about our activities staff inefficiency when you want to play volleyball. We will talk to them in order to be more proactive and efficient. On the other hand we have taken good note of your remark regarding groups accommodation in our restaurants and regret reading your dissatisfaction, our staff shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future, sometimes on high seasons it tends to be a little difficult to accommodate large groups and would like your understanding about it. In relation to the incidents regarding the cleaning of gym, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; I would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel in any public area and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards, Mr. Jean Marie P General Manager

    Round Indicators
    154992Christine_B Kingston, Canada. 02/21/2017 Couples

    “Wonderful service!!”

    My husband and I travelled to this resort the week of Feb 13, 2017. The grounds are nice, views are spectacular. Cannot say enough about the wonderful service and great food. We ate at the a la carte restaurants 5 times during the week which were great, the Oriental being our favorite. The food was great in all the restaurants, and the drinks were always great. The complaints we had were about the lack of washrooms by the beach, and the bar is a distance as well. The beach was a disappointment every time I went in the water I was stung by a jellyfish, once very badly. They have a spray bottle with vinegar in it close by so I think this is a common occurrence not sure if it is like this everywhere. The tide also came in everyday in the afternoon so you had to vacate the beach earlier than I wanted.. Our room was the furthest away, the positive was great views, but lots of hills and stairs to go anywhere. The room was Ok, ran out of hot water for a few days, and had little bugs all over our hutch by the coffee machine. Not sure what they were, but I ended up with lots of bites on my legs, not sure if it was room or beach. Went on a few excursions enjoyed both, booked them in Playa del Coco at adventure tours, cheaper and very good. Overall thought this was a great resort, I think the service was certainly the best part .

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear 154992Christine_B; Thank you very much for sharing this great review of your recent stay at our Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regarding washrooms by the beach, hopefully this might be place on your next visit. Also we felt sorry you were bite by jellyfish on the beach, at this time of the year its common to have jellyfish on the ocean. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. We´ll see you soon! Mr. Jean Marie P General Manager

    Round Indicators
    691dan Minnesota. 02/21/2017 Family

    “Perfect vacation!”

    To get to this resort, I made reservations online through mardi tours. It cost $62 for 7 of us which we paid when we arrived at the hotel. Marvin met us outside the airport with our name on a sign. He gave us information about the country. The resort is beautiful! There are a lot of steps. The best thing about this resort are the people! Rodrigo is the best driver! He takes you to and from the room to the dining area. He would wave and smile every time he saw us. Niseth, who is the buffet hostess would greet us and make sure our group of 7 were able to sit together. Michael, Princess Dianna, Phobio went out of there way to make our vacation fun. We went on the sunset walk 2 nights. They would answer all our questions about life in Costa Rica. They took our pictures, brought champagne for a toast on valentines day. Michael also did the archery with our group and we felt he was family. We noticed that the employees work in lots of different area. We had 2 bartenders that went out of there way. Olman at the beach bar, always greeted us and made good drinks. He would make specials. Marvin at the bar up top would make drinks that we looked up on line. They also had a special valentines day special where they made special drinks in the lobby. Christian on beach knew everything about the ocean fish and critters we found in the rocks and on the beach. He also brought out the kyacks and the paddle boards. And we can not forget Larry on the beach! He gave us great tips on poisonous apples, where the monkeys were and had a lot of information about life in Costa Rica. My family booked an excursion with him and had a great time. We enjoyed the wild life. The raccoon would have come into your room if you let them. YUCK! Lots of iguanas, You see monkeys every day. Flowering trees and cactus. Temperatures in the 90's all week. The rooms were clean and large. The grounds were well kept. The food was great! Nice variety. We were able to eat at all 3 specialty restaurants. The best was the people! Thank you all!

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear 691dan; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Joseph F 02/20/2017 Couples

    “Had a blast. Go see Larry”

    We booked tours through our travel agent and although they were good tours they were a little out-of-the-way. One trip was 4 hours away from the hotel. We met Larry on the beach and he helped us with the rest of our tours. He was awesome and helped us pick tours that suited us. So if you're going I suggest to wait to book tours and meet Larry on the beach. He is at the hotel beach entrance everyday.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Joseph F; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • february 23 2017
    • Somens
    • Friends getaway

    738robertag

    “We love hills to walk but may be issue with some”


    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Friends getaway

    Lynn B

    “Hotel is beautiful but disappointing - go see Larry!”


    This hotel is absolutely beautiful and the food is good. If you have gone to other all-inclusives and enjoy a big pool with a bar and fun pool activities this isn't the place for you. On the last day of our trip we asked for the volleyball net to be put up. It was 1:00 p.m. We were told we had to wait until 3. 18 people played volleyball when it was finally put up. There was this little building by the pool - everyday it was set up like a bar and everyday there was no one working in it. If you travel with a large group - and like to eat together - this isn't the place for you. There were 11 of us in our group. We could never sit together in the little buffet restaurant. At the Asian specialty restaurant we could not sit together and they broke us up into 2 reservations. They were able to accommodate both groups but we were on opposite sides of the wall. Same thing happened at the grill the next night but the employees saved it for us. If you like to workout in a clean and well maintained gym - this isn't the place for you. The equipment is beat and not cleaned. They don't have enough hand towels at the resort so on the 2 days there weren't enough hand towels in my room I had to go to the front desk. 1 day I left with nothing and 1 day 1 left with 3 wash clothes. Speaking of towels... If you like clean towels - this isn't the place for you. They need more towels as they were frequently out especially in the morning and in the afternoon. The employees would bring towels out to help recover but it is so silly that a hotel on the beach would not have enough towels. The best part of the trip was Larry, the tour guide on the beach, Nope the best tour guide isn't in the hotel you have to go down to the beach to meet him. It is worth it! We booked 2 excursions and had a blast and the 2 places we had lunch could accommodate all 11of us - something that the Occidental Papagayo could not or would not do.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Lynn B; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We would like to apologize for any situation you might had during your stay with us. We regret reading about our activities staff inefficiency when you want to play volleyball. We will talk to them in order to be more proactive and efficient. On the other hand we have taken good note of your remark regarding groups accommodation in our restaurants and regret reading your dissatisfaction, our staff shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future, sometimes on high seasons it tends to be a little difficult to accommodate large groups and would like your understanding about it. In relation to the incidents regarding the cleaning of gym, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; I would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel in any public area and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards, Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • february 21 2017
    • Kingston, Canada
    • Couples

    154992Christine_B

    “Wonderful service!!”


    My husband and I travelled to this resort the week of Feb 13, 2017. The grounds are nice, views are spectacular. Cannot say enough about the wonderful service and great food. We ate at the a la carte restaurants 5 times during the week which were great, the Oriental being our favorite. The food was great in all the restaurants, and the drinks were always great. The complaints we had were about the lack of washrooms by the beach, and the bar is a distance as well. The beach was a disappointment every time I went in the water I was stung by a jellyfish, once very badly. They have a spray bottle with vinegar in it close by so I think this is a common occurrence not sure if it is like this everywhere. The tide also came in everyday in the afternoon so you had to vacate the beach earlier than I wanted.. Our room was the furthest away, the positive was great views, but lots of hills and stairs to go anywhere. The room was Ok, ran out of hot water for a few days, and had little bugs all over our hutch by the coffee machine. Not sure what they were, but I ended up with lots of bites on my legs, not sure if it was room or beach. Went on a few excursions enjoyed both, booked them in Playa del Coco at adventure tours, cheaper and very good. Overall thought this was a great resort, I think the service was certainly the best part .


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear 154992Christine_B; Thank you very much for sharing this great review of your recent stay at our Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regarding washrooms by the beach, hopefully this might be place on your next visit. Also we felt sorry you were bite by jellyfish on the beach, at this time of the year its common to have jellyfish on the ocean. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. We´ll see you soon! Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • february 21 2017
    • Minnesota
    • Family

    691dan

    “Perfect vacation!”


    To get to this resort, I made reservations online through mardi tours. It cost $62 for 7 of us which we paid when we arrived at the hotel. Marvin met us outside the airport with our name on a sign. He gave us information about the country. The resort is beautiful! There are a lot of steps. The best thing about this resort are the people! Rodrigo is the best driver! He takes you to and from the room to the dining area. He would wave and smile every time he saw us. Niseth, who is the buffet hostess would greet us and make sure our group of 7 were able to sit together. Michael, Princess Dianna, Phobio went out of there way to make our vacation fun. We went on the sunset walk 2 nights. They would answer all our questions about life in Costa Rica. They took our pictures, brought champagne for a toast on valentines day. Michael also did the archery with our group and we felt he was family. We noticed that the employees work in lots of different area. We had 2 bartenders that went out of there way. Olman at the beach bar, always greeted us and made good drinks. He would make specials. Marvin at the bar up top would make drinks that we looked up on line. They also had a special valentines day special where they made special drinks in the lobby. Christian on beach knew everything about the ocean fish and critters we found in the rocks and on the beach. He also brought out the kyacks and the paddle boards. And we can not forget Larry on the beach! He gave us great tips on poisonous apples, where the monkeys were and had a lot of information about life in Costa Rica. My family booked an excursion with him and had a great time. We enjoyed the wild life. The raccoon would have come into your room if you let them. YUCK! Lots of iguanas, You see monkeys every day. Flowering trees and cactus. Temperatures in the 90's all week. The rooms were clean and large. The grounds were well kept. The food was great! Nice variety. We were able to eat at all 3 specialty restaurants. The best was the people! Thank you all!


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear 691dan; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your well being whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • february 20 2017
    • Couples

    Joseph F

    “Had a blast. Go see Larry”


    We booked tours through our travel agent and although they were good tours they were a little out-of-the-way. One trip was 4 hours away from the hotel. We met Larry on the beach and he helped us with the rest of our tours. He was awesome and helped us pick tours that suited us. So if you're going I suggest to wait to book tours and meet Larry on the beach. He is at the hotel beach entrance everyday.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Joseph F; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Tripadvisor readers. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Mr. Jean Marie P General Manager

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