Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, all inclusive, adults only resort in the stunning natural setting of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3049 ratings. 3049 user reviews.
Occidental Papagayo - Adults only reviewed by Sebastian R on . Phenomenal and great staff The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and... Rating: 5
map

Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3057 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

34% Complete

1069

Very good

33% Complete

1016

Average

16% Complete

509

Poor

8% Complete

271

Very poor

6% Complete

192

Filter by

Sort by

    Round Indicators
    Brenna L 04/27/2017 Solo travel

    “Don't do it - Run away ... spend more... whatever it takes. Don't do it”

    This is the first time I have ever given a negative review on here for any place I have visited, but this place deserves it. I came here by myself, as my husband couldn't break away from work. I was hoping for a nice, quiet retreat from the rest of the world. Little did I know I would be treated as a second class citizen, quite possibly because I came alone, but even more possibly because this place just isn't the business. Despite tipping for every single drink they brought me, the pool staff didn't seem at all interested in doing their job. I had to flag someone down every single time I needed a drink, and several times they "forgot" to bring me my drink and came 30-40 minutes later. The same goes for the staff at the buffet dinner. I had to literally flag someone down anytime I needed a refill of water, and had to specifically ask for alcohol and then practically beg for refills. Again, I tipped every single time I visited (and watched as many others did not). On two separate visits at the buffet for dinner, I flagged my waitress down, asked for a second glass of wine and then, after observing my waitress do everything but bring me wine (including standing around chatting with co-workers), eventually had to get up and ask again, only to be met with a haughty, if not downright rude, response. I didn't bother making a reservation at any of the "fine dining" restaurants because, after day 1, I felt like I would be judged for going in alone. The staff all around seemed too busy socializing to care about me, though I can't speak for other guests. And when I asked the front desk staff for information about anything at all, I was met with smirks and half-answers. Also, repeatedly, no one offered change when I handed them $20 for a 5-10$ item nor did they seem grateful for what unintentionally turned into a generous tip. Maybe I am spoiled from visiting several all inclusive resorts in Mexico, but this place does not even begin to compare. The property was fine, despite having to hike miles to get to dinner or the pool (which was less than impressive), and beg for drinks. But I would never even consider going back. Not in a million years. To sum up, I am incredibly disappointed in my visit here and would wholeheartedly encourage you to look elsewhere, even spend hundreds more, to find something better. I will try not to hold this against Costa Rica in general as I have heard nothing but great things from others who have visited here (not specifically at this God forsaken "resort" of course). I must add that I never complained or treated anyone poorly. I was a waitress/bartender for years and, as a decent human being, know to treat everyone with respect. So I know I wasn't treated this way because I was ever rude to anyone or in any way brought this "on myself." My husband and I travel frequently, both by ourselves and with large groups, and I will preach to anyone who listens that they should never, EVER, waste their money or precious time on this place. I am still a guest here but wish I wasn't. Leaving tomorrow, but wanted to write this review while the experience is still fresh on my mind.
    Round Indicators
    ACarter12 Atlanta, Georgia. 04/26/2017 Couples

    “Great visit!”

    My husband and I had a wonderful time. Easy check-in even when we arrived early. Fabio at the guest service desk was wonderful and helped us book the exact excursions we were looking for! He even threw in a complimentary massage for us since we were celebrating an anniversary. He definitely went above and beyond in helping us. The food was delicious! We only ate at the a la carte Italian restaurant once because the buffet was so yummy. Different offerings every night and plenty to choose from. Our room was very clean. We were located in an ocean view room and were able to watch the monkeys play in the trees above the water every evening at sunset! It was a bit warm, but so close to the equator that is to be expected, and luckily, the air conditioning worked well in the room! We look forward to traveling here again.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear ACarter12; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your lovely comments regarding the service you received from Fabio, he is wonderful, it will be a great source of motivation to him, we will certainly not fail to convey your very kind compliments to him. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Kathykcb83 Calgary, Canada. 04/26/2017 Couples

    “Amazing!!!! Go Now!! :)”

    Just got back from Costa Rica and stayed here. We absolutely loved this place ! The food was awesome at the regular buffet and the a la carte restaurants were fantastic aswell! The staff are all super friendly and accommodating and happy! The resort itself was well kept and very clean. One of the best parts was that it was not super busy so there were no lineups and long waits to do anything- and no rushing to save loungers by the pool in the morning! It's a fantastic place to go to just relax - not a huge party scene but they do have a disco at night and music by the pool.. It was extremely hot here so don't forget your sunscreen -but if you're by the pool and ocean -its awesome. Overall had a great time away with my husband and very much enjoyed this resort. Will definitely be back. They are also in the process of building another pool closer to the beach with a swim up bar - which it currently doesn't have but was not a problem since they have pool staff constantly coming around to serve you !!! Another great thing to note is that the resort is close to the airport - about 25 min drive and is easy to get to after a long flight! I just recommend booking a shuttle in advance so you don't get taken by the taxi service.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Kathykcb83; Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Peter E 04/26/2017 Business

    “Excellent place, and location”

    This all inclusive resort is located about an hour away from the Liberia airport and right off the coast of playa hermosa beach. When I first checked in here, I literally thought "WOW!" The views are amazing here and the beach is literally minutes away from the beach, depending on where your room is located. Again I was here for business about 2 weeks, but this did not feel like a business trip, it literally felt like a vacation. There are 2 bars on site, one that is more of a lounge type, the other which is right next to it, a club scene so pick your poison of scenery. There is a huge pool, with jacuzzis, lounge chairs, and waiters to bring you your choice of alcoholic drink at your side. In this resorts there are plenty of different themed restaurants and actvities at certain stations to keep you well fed, and well entertained. The rooms have more of a country feel, and bottled water is provided for brushing your teeth, since the water here is not purified so be cautious of that. Beers and soda are replenished daily as well in your own fridge.Each room has a nice balcony view as well. On the last couple of days we checked out and checked back in and I was rewarded with the club suite. OH MY GOD. IT was literally a 2 bedroom apartment. with a living room attached. The funny thing I noticed was the 4 different types of liquor in the living room with their own pour spot ready to be used. Freaking AWESOME! My only gripe is some rooms are pretty distant, but there is a shuttle to bring you around the whole resort. Wi-fi is also spotty depending on your room, I did bring this up to the staff but they weren't really helpful on the situation. Other then that, this resort was a blast, and very fun one to be in for my whole trip.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Peterr E; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all; Mr. Jean Marie P General Manager

    Round Indicators
    Vivian H San Francisco, California, USA. 04/25/2017 Couples

    “Guest Services Was Horrible - Waited 4 HOURS to check in.”

    My bf and I had a whole day to spend in Liberia, Costa Rica, on our way home from a wedding near the border of Nicaragua. We thought spending the day on the beach at an all-inclusive resort would be fun. Unfortunately, our stay was ruined, thanks to Guest Services at the Occidental Papagayo. We arrived early at 11am, thinking we could check in early and spend the rest of the day exploring the beaches. Guest services told us that our room would not be ready til 3pm. So we had 4 hours to kill while waiting for our room. We had all our valuables with us, so we couldn't go to the beach like we had planned so we had lunch at the pool house instead. At exactly 3pm, we went back to Guest Services. One of the receptionists told us our room was STILL not ready and to come back in 10-15 minutes later. So we did. Fifteen minutes later, our room was STILL not ready - "Come back in 20 minutes." 20 minutes later.... Our room is STILL not ready. At this point, I was so mad we were just wasting our time going back and forth from the bar to reception. We finally got our room an hour from our "check in time" - only to find our keys didn't work. Which wasted another 15-20 minutes going back to reception and waiting for them to give me a room key that worked. They also blamed me and said I shouldn't put it next to my phone - which I DID NOT DO. By the time we had gotten settled in our room, it was already 5:30pm and we had wasted our whole day waiting around at the resort. The last shuttle to Coco Beach was gone, and we couldn't do anything except have dinner and hang by the pool. We did not get the chance to explore the rest of Liberia or the beaches nearby. Thanks to Occidental's Guest Services. The rest of the resort is fine. The staff for the most part was very friendly and accommodating. The buffet was adequate - food wasn't terrible but it wasn't that great either. We didn't get a chance to make reservations at any of the restaurants. We didn't get a chance to try any other activities, since most require a 24-hour advance reservation. Overall, I would never stay at this place if I come back. Don't waste your time here.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Vivian H; Although we sincerely regret your disappointment with your stay in our Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament reading that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 27 2017
    • Solo travel

    Brenna L

    “Don't do it - Run away ... spend more... whatever it takes. Don't do it”


    This is the first time I have ever given a negative review on here for any place I have visited, but this place deserves it. I came here by myself, as my husband couldn't break away from work. I was hoping for a nice, quiet retreat from the rest of the world. Little did I know I would be treated as a second class citizen, quite possibly because I came alone, but even more possibly because this place just isn't the business. Despite tipping for every single drink they brought me, the pool staff didn't seem at all interested in doing their job. I had to flag someone down every single time I needed a drink, and several times they "forgot" to bring me my drink and came 30-40 minutes later. The same goes for the staff at the buffet dinner. I had to literally flag someone down anytime I needed a refill of water, and had to specifically ask for alcohol and then practically beg for refills. Again, I tipped every single time I visited (and watched as many others did not). On two separate visits at the buffet for dinner, I flagged my waitress down, asked for a second glass of wine and then, after observing my waitress do everything but bring me wine (including standing around chatting with co-workers), eventually had to get up and ask again, only to be met with a haughty, if not downright rude, response. I didn't bother making a reservation at any of the "fine dining" restaurants because, after day 1, I felt like I would be judged for going in alone. The staff all around seemed too busy socializing to care about me, though I can't speak for other guests. And when I asked the front desk staff for information about anything at all, I was met with smirks and half-answers. Also, repeatedly, no one offered change when I handed them $20 for a 5-10$ item nor did they seem grateful for what unintentionally turned into a generous tip. Maybe I am spoiled from visiting several all inclusive resorts in Mexico, but this place does not even begin to compare. The property was fine, despite having to hike miles to get to dinner or the pool (which was less than impressive), and beg for drinks. But I would never even consider going back. Not in a million years. To sum up, I am incredibly disappointed in my visit here and would wholeheartedly encourage you to look elsewhere, even spend hundreds more, to find something better. I will try not to hold this against Costa Rica in general as I have heard nothing but great things from others who have visited here (not specifically at this God forsaken "resort" of course). I must add that I never complained or treated anyone poorly. I was a waitress/bartender for years and, as a decent human being, know to treat everyone with respect. So I know I wasn't treated this way because I was ever rude to anyone or in any way brought this "on myself." My husband and I travel frequently, both by ourselves and with large groups, and I will preach to anyone who listens that they should never, EVER, waste their money or precious time on this place. I am still a guest here but wish I wasn't. Leaving tomorrow, but wanted to write this review while the experience is still fresh on my mind.


    EVALUATION

    Round Indicators

    • april 26 2017
    • Atlanta, Georgia
    • Couples

    ACarter12

    “Great visit!”


    My husband and I had a wonderful time. Easy check-in even when we arrived early. Fabio at the guest service desk was wonderful and helped us book the exact excursions we were looking for! He even threw in a complimentary massage for us since we were celebrating an anniversary. He definitely went above and beyond in helping us. The food was delicious! We only ate at the a la carte Italian restaurant once because the buffet was so yummy. Different offerings every night and plenty to choose from. Our room was very clean. We were located in an ocean view room and were able to watch the monkeys play in the trees above the water every evening at sunset! It was a bit warm, but so close to the equator that is to be expected, and luckily, the air conditioning worked well in the room! We look forward to traveling here again.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear ACarter12; We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your lovely comments regarding the service you received from Fabio, he is wonderful, it will be a great source of motivation to him, we will certainly not fail to convey your very kind compliments to him. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 26 2017
    • Calgary, Canada
    • Couples

    Kathykcb83

    “Amazing!!!! Go Now!! :)”


    Just got back from Costa Rica and stayed here. We absolutely loved this place ! The food was awesome at the regular buffet and the a la carte restaurants were fantastic aswell! The staff are all super friendly and accommodating and happy! The resort itself was well kept and very clean. One of the best parts was that it was not super busy so there were no lineups and long waits to do anything- and no rushing to save loungers by the pool in the morning! It's a fantastic place to go to just relax - not a huge party scene but they do have a disco at night and music by the pool.. It was extremely hot here so don't forget your sunscreen -but if you're by the pool and ocean -its awesome. Overall had a great time away with my husband and very much enjoyed this resort. Will definitely be back. They are also in the process of building another pool closer to the beach with a swim up bar - which it currently doesn't have but was not a problem since they have pool staff constantly coming around to serve you !!! Another great thing to note is that the resort is close to the airport - about 25 min drive and is easy to get to after a long flight! I just recommend booking a shuttle in advance so you don't get taken by the taxi service.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Kathykcb83; Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 26 2017
    • Business

    Peter E

    “Excellent place, and location”


    This all inclusive resort is located about an hour away from the Liberia airport and right off the coast of playa hermosa beach. When I first checked in here, I literally thought "WOW!" The views are amazing here and the beach is literally minutes away from the beach, depending on where your room is located. Again I was here for business about 2 weeks, but this did not feel like a business trip, it literally felt like a vacation. There are 2 bars on site, one that is more of a lounge type, the other which is right next to it, a club scene so pick your poison of scenery. There is a huge pool, with jacuzzis, lounge chairs, and waiters to bring you your choice of alcoholic drink at your side. In this resorts there are plenty of different themed restaurants and actvities at certain stations to keep you well fed, and well entertained. The rooms have more of a country feel, and bottled water is provided for brushing your teeth, since the water here is not purified so be cautious of that. Beers and soda are replenished daily as well in your own fridge.Each room has a nice balcony view as well. On the last couple of days we checked out and checked back in and I was rewarded with the club suite. OH MY GOD. IT was literally a 2 bedroom apartment. with a living room attached. The funny thing I noticed was the 4 different types of liquor in the living room with their own pour spot ready to be used. Freaking AWESOME! My only gripe is some rooms are pretty distant, but there is a shuttle to bring you around the whole resort. Wi-fi is also spotty depending on your room, I did bring this up to the staff but they weren't really helpful on the situation. Other then that, this resort was a blast, and very fun one to be in for my whole trip.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Peterr E; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 25 2017
    • San Francisco, California, USA
    • Couples

    Vivian H

    “Guest Services Was Horrible - Waited 4 HOURS to check in.”


    My bf and I had a whole day to spend in Liberia, Costa Rica, on our way home from a wedding near the border of Nicaragua. We thought spending the day on the beach at an all-inclusive resort would be fun. Unfortunately, our stay was ruined, thanks to Guest Services at the Occidental Papagayo. We arrived early at 11am, thinking we could check in early and spend the rest of the day exploring the beaches. Guest services told us that our room would not be ready til 3pm. So we had 4 hours to kill while waiting for our room. We had all our valuables with us, so we couldn't go to the beach like we had planned so we had lunch at the pool house instead. At exactly 3pm, we went back to Guest Services. One of the receptionists told us our room was STILL not ready and to come back in 10-15 minutes later. So we did. Fifteen minutes later, our room was STILL not ready - "Come back in 20 minutes." 20 minutes later.... Our room is STILL not ready. At this point, I was so mad we were just wasting our time going back and forth from the bar to reception. We finally got our room an hour from our "check in time" - only to find our keys didn't work. Which wasted another 15-20 minutes going back to reception and waiting for them to give me a room key that worked. They also blamed me and said I shouldn't put it next to my phone - which I DID NOT DO. By the time we had gotten settled in our room, it was already 5:30pm and we had wasted our whole day waiting around at the resort. The last shuttle to Coco Beach was gone, and we couldn't do anything except have dinner and hang by the pool. We did not get the chance to explore the rest of Liberia or the beaches nearby. Thanks to Occidental's Guest Services. The rest of the resort is fine. The staff for the most part was very friendly and accommodating. The buffet was adequate - food wasn't terrible but it wasn't that great either. We didn't get a chance to make reservations at any of the restaurants. We didn't get a chance to try any other activities, since most require a 24-hour advance reservation. Overall, I would never stay at this place if I come back. Don't waste your time here.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Vivian H; Although we sincerely regret your disappointment with your stay in our Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament reading that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P General Manager

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z