Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, all inclusive, adults only resort in the stunning natural setting of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 | Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3598 ratings. 3598 user reviews.
Occidental Papagayo - Adults only reviewed by tinamilee07 on . WONDERFUL TRIP We stayed at this resort for 5 nights. It was our first time to Costa Rica and we were blown away! First impression: BEAUTIFUL! The pictures we found online do not even do this place justice! Wasn’t... Rating: 5
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000   Golfo de Papagayo   Guanacaste   Costa Rica  


Places of Interest

23 km Daniel Oduber Quirós International Airport

31 km Gulf of Papagayo

9 km Playa del Coco

3 km Playa Hermosa

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3612 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1358

Very good

33% Complete

1193

Average

15% Complete

556

Poor

8% Complete

298

Very poor

5% Complete

207

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    dccleancutlawncare 04/17/2018 Couples

    “Holliday without a Doctor”

    My wife had a decent time i think it could have been more pleasant if they spent a little more money on entertainment and for sure a medical officer The food in the restaurants was great but the breakfast buffet was the same every day with the change of one or two things. They didn.t offer bacon with your breakfast but if you asked for it they would accommodate but took a while to receive it.. I think they could offer more variety.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are sorry to read that our buffet offer did not meet your expectations in terms of variety, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights, our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. The service all included of our hotel does not include a doctor, but the hotel has a paramedic in case of any emergency; also, if an accident directly related to the hotel occurs, we offer transportation to a medical center or if a guest decided to a specific medical center, where it can be attended to properly if is necessary. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    NyPumpkin ny. 04/16/2018 Family

    “Not guest friendly”

    The hotel was pretty and the view from the reception area was beautiful but to get to the pool is a million steps up and down. Not great unless you are fit and can stand 100 degree weather. Food was terrible, Sorry to say. My sister who is a vegan would up eating tortilla chips and beans for the 4 days we were there. The pool was large and beautiful , we played volley ball and it was fun. Now to the beach, not a pretty area at all. First day was Very muddy and there's a lot of dead trees and branches, not Lush at all. The water was clear, but people were getting stung by jellyfish so we didn't go in. I had accidentally broken a cup and was charged $10. My sister had a bad incident there. There security is not great.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Although we sincerely regret your disappointment with your stay in our Barceló Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Moreover we are glad you enjoyed the beauty of our pool area as well as the different activities to do there, also we are very pleased to read that you did like the room we accommodated you in. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    mammoth77 Simi Valley, California. 04/15/2018 Solo travel

    “Fun, adventure, relaxing, 30th anniversary”

    We had a wonderful stay, Karen the concierge was so helpful, surprised us with champagne at the Grill, one of the restaurants which was awesome, Tonny the Grill bartender made great drinks,and always smiling. The swim up bar wonderful to meet people and Stephen, keeps you hydrated. The activities, snorkling, kayaking, volleyball, super fun, MIrum, Rafael, Manuel, keep you entertained and safe on your adventures. Great way to meet people. We planned our excursions with Jacamar, Stef and Mike - Trust worthy, kind, knowledgeable . Great Place to spend our 30th Anniversary

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you for making our Barcelo Occidental Papagayo your choice hotel on this occasion, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    tmap52 Belleville, New Jersey. 04/15/2018 Couples

    “Bitter sweet”

    We stayed here for 7 days and it was a bitter sweet experience. The sweet part -- The resort itself is beautiful. The scenery is breath taking. The food was good, the best being the habacii. The rest was ok. The pools were well maintained and the staff was very helpful and courteous. The bitter--- the rooms are spread out and the best way to get around was by calling and getting a ride to the main portion of the resort. You can walk but if you have any handicap your at the mercy of the tram. Our room was clean however we encountered several issues. For a few days the phone didn't work, there was minimal hot water and the toilet was on again off again. We lodge several complaints but it took entirely to long to get things fixed. It put a damper on the vacation. Luckily we were with 2 other couples so when the phone was out we were able to get them to,call for the tram so we could get back to the main portion of the resort. We did pit in a formal complaint but to date we have had no response. Would I go back -- probably not solely for the fact that we never got an acknowledgement to our complaint.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Thank you again for your visit and constructure critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    evilbyneedle Surrey, Canada. 04/14/2018 Couples

    “Epic Bucket List Vacation”

    I honestly can not say enough positive things about this resort! From the time we arrived till the time we left we felt like we were better than family! Everyone was so nice! Special shout out to Mario and Javier in the customer service/check in/out. If we had any questions or needed anything they took care of it for us. The bed and pillows here were almost better than my $6000 adjustable bed! The rooms are clean and clean towels were provided every day. The food was amazing! From the buffet to the al a carte. Shout out to Liseth in the buffet. She always had a smile for us and even remembered our names! Make sure you go to the Italian, it was fantastic! The Lobby bar furniture was very sophisticated but comfortable and the dirty monkeys were delicious! Make sure that you meet Ramon. He will set you up or take you on a great ATV or side by side tour of the area and beaches. The pool bar was a nice addition to this resort and the bartenders there provided us with wonderful drinks. Ask for Chili Water - it's a Costa Rican shot and oh so good! This resort has a lot of stairs but after the 2 weeks we were here they weren't so bad. We learned quickly of some short cuts to get around without as many stairs. Also, we booked a couple of excursions through the hotel but found out later about Edwin. He is a personal tour guide and is awesome. The problem with the hotel tours is you have to wait for approx. 30 other people but with Edwin it's under 7 people and you can see stuff that isn't offered by the hotel. I have included a copy of his card in my photos. We will definitely be back for another vacation here!

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Occidental Papagayo hotel with us and Tripadvisor readers. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 17 2018
    • Couples

    dccleancutlawncare

    “Holliday without a Doctor”


    My wife had a decent time i think it could have been more pleasant if they spent a little more money on entertainment and for sure a medical officer The food in the restaurants was great but the breakfast buffet was the same every day with the change of one or two things. They didn.t offer bacon with your breakfast but if you asked for it they would accommodate but took a while to receive it.. I think they could offer more variety.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are sorry to read that our buffet offer did not meet your expectations in terms of variety, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights, our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. The service all included of our hotel does not include a doctor, but the hotel has a paramedic in case of any emergency; also, if an accident directly related to the hotel occurs, we offer transportation to a medical center or if a guest decided to a specific medical center, where it can be attended to properly if is necessary. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 16 2018
    • ny
    • Family

    NyPumpkin

    “Not guest friendly”


    The hotel was pretty and the view from the reception area was beautiful but to get to the pool is a million steps up and down. Not great unless you are fit and can stand 100 degree weather. Food was terrible, Sorry to say. My sister who is a vegan would up eating tortilla chips and beans for the 4 days we were there. The pool was large and beautiful , we played volley ball and it was fun. Now to the beach, not a pretty area at all. First day was Very muddy and there's a lot of dead trees and branches, not Lush at all. The water was clear, but people were getting stung by jellyfish so we didn't go in. I had accidentally broken a cup and was charged $10. My sister had a bad incident there. There security is not great.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Although we sincerely regret your disappointment with your stay in our Barceló Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Moreover we are glad you enjoyed the beauty of our pool area as well as the different activities to do there, also we are very pleased to read that you did like the room we accommodated you in. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 15 2018
    • Simi Valley, California
    • Solo travel

    mammoth77

    “Fun, adventure, relaxing, 30th anniversary”


    We had a wonderful stay, Karen the concierge was so helpful, surprised us with champagne at the Grill, one of the restaurants which was awesome, Tonny the Grill bartender made great drinks,and always smiling. The swim up bar wonderful to meet people and Stephen, keeps you hydrated. The activities, snorkling, kayaking, volleyball, super fun, MIrum, Rafael, Manuel, keep you entertained and safe on your adventures. Great way to meet people. We planned our excursions with Jacamar, Stef and Mike - Trust worthy, kind, knowledgeable . Great Place to spend our 30th Anniversary


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you for making our Barcelo Occidental Papagayo your choice hotel on this occasion, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 15 2018
    • Belleville, New Jersey
    • Couples

    tmap52

    “Bitter sweet”


    We stayed here for 7 days and it was a bitter sweet experience. The sweet part -- The resort itself is beautiful. The scenery is breath taking. The food was good, the best being the habacii. The rest was ok. The pools were well maintained and the staff was very helpful and courteous. The bitter--- the rooms are spread out and the best way to get around was by calling and getting a ride to the main portion of the resort. You can walk but if you have any handicap your at the mercy of the tram. Our room was clean however we encountered several issues. For a few days the phone didn't work, there was minimal hot water and the toilet was on again off again. We lodge several complaints but it took entirely to long to get things fixed. It put a damper on the vacation. Luckily we were with 2 other couples so when the phone was out we were able to get them to,call for the tram so we could get back to the main portion of the resort. We did pit in a formal complaint but to date we have had no response. Would I go back -- probably not solely for the fact that we never got an acknowledgement to our complaint.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Thank you again for your visit and constructure critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 14 2018
    • Surrey, Canada
    • Couples

    evilbyneedle

    “Epic Bucket List Vacation”


    I honestly can not say enough positive things about this resort! From the time we arrived till the time we left we felt like we were better than family! Everyone was so nice! Special shout out to Mario and Javier in the customer service/check in/out. If we had any questions or needed anything they took care of it for us. The bed and pillows here were almost better than my $6000 adjustable bed! The rooms are clean and clean towels were provided every day. The food was amazing! From the buffet to the al a carte. Shout out to Liseth in the buffet. She always had a smile for us and even remembered our names! Make sure you go to the Italian, it was fantastic! The Lobby bar furniture was very sophisticated but comfortable and the dirty monkeys were delicious! Make sure that you meet Ramon. He will set you up or take you on a great ATV or side by side tour of the area and beaches. The pool bar was a nice addition to this resort and the bartenders there provided us with wonderful drinks. Ask for Chili Water - it's a Costa Rican shot and oh so good! This resort has a lot of stairs but after the 2 weeks we were here they weren't so bad. We learned quickly of some short cuts to get around without as many stairs. Also, we booked a couple of excursions through the hotel but found out later about Edwin. He is a personal tour guide and is awesome. The problem with the hotel tours is you have to wait for approx. 30 other people but with Edwin it's under 7 people and you can see stuff that isn't offered by the hotel. I have included a copy of his card in my photos. We will definitely be back for another vacation here!


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Occidental Papagayo hotel with us and Tripadvisor readers. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Jean Marie Prudencio General Manager

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