Barceló Hotel Pool  Huatulco Beach

Barceló Huatulco

Texto: 31220 All Inclusive resort with incredible views of Tangolunda beach. Ideal for families and couples. Paseo Benito Juárez, s/n | 70989 | Bahías de Huatulco, Oaxaca ||México
+52 958 583 1440 52 958 581 0049
Barceló Huatulco Texto: 31220 4.5 out of 5 based on 4183 ratings. 4183 user reviews.
Barceló Huatulco reviewed by Liliaylar on . Not a 4 start more like a 2 star Lobby and hotel grounds- the hotel lobby, bar and grounds are very outdated and the only place that’s air conditioned is the premium lounge that you have to pay extra for. Not cool when you’re... Rating: 1
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Barceló Huatulco

Paseo Benito Juárez, s/n   70989   Bahías de Huatulco, Oaxaca     México  


Places of Interest

20.8 km Bahías de Huatulco International Airport

350 m Tangolunda beach

7 km Santa Cruz port

1 km Tangolunda Golf Course (by Mario Schjetnan Dantan)

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Huatulco

4.5/5 Round Indicators
| 4183 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

2101

Very good

33% Complete

1385

Average

10% Complete

446

Poor

3% Complete

155

Very poor

2% Complete

96

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    Round Indicators
    Liliaylar Richmond Hill, Canada. 04/20/2018 Friends getaway

    “Not a 4 start more like a 2 star ”

    Lobby and hotel grounds- the hotel lobby, bar and grounds are very outdated and the only place that’s air conditioned is the premium lounge that you have to pay extra for. Not cool when you’re staying at a 4 star plus hotel. Pools- there is only two pools and one bar. The pools are outdated and have black mold. It’s hard to get a spot. We went for a wedding and there was 46 of us. A few morning I woke up at 6:30am to get some spots and someone took 4 of our chairs. We would only reserve about 12 chairs or so and we all shared. There was no activities in the pool, sometimes music but even that wasn’t good. Rooms- the rooms are nice and spacious, we were on premium level, but some of the guests that weren’t premium had black mold in their shower ( we have pictures) Food- the food was repetitive and always cold. The seafood was always cold which was cooked seafood that was suppose to be hot. All food was cold unless you got it from the grill which wasn’t good. A few morning we had to line up for breakfast to get a table ( 15-20min) The a la cart restaurants hadn’t to be booked and they weren’t all available at all times. We booked Mexican for the second night we were there and when we got there they said we don’t have a reservation. One person in our group went back to the room and got the slips to show them. They did acoimediate us after. Ricardo Cortez The food manager was great and did everything he could to make our stay better. We also went to the Italian which was surprisingly great food. Spanish al la cart was horrible and it wasn’t Spanish food at all. On the wedding day- the bride and groom paid for platinum package but they didn’t get platinum service. The were told the chairs will be beige and they’re were dark brown. The decoration wasn’t what they were showed in pictures. When it was time for them to cut the cake they didn’t have a plate or a fork !! The groom had to put the cake in a napkin and give it to the bride with his hands. Come on now this is common sense stuff. The dinner arrived cold as usual. The appetizer was cold. The main course was over cooked steak I believe it was brisket that was cooked to death. They were promised fillet. It was companied by powdered mashed potatoes not even real mashed potatoes. Bar- one of the 46 guests had 1 year old daughter and asked one of the bar tenders for a bottle of water. The bar tender said since you don’t have a premium bracelet you can only get a cut of water not bottled water ( how is this hotel 4 plus stars) Room service- only premium get room service everyone else has to pay for it. One might I was ordering room service and the gentleman in the phone told me I’m oderering too much and asked if there are more ppl in my room !! I said NO I have a teenage son who eats a lot. Claudia lijehhulth, Flor Martinez form the premium lounge had incredible customer service and were always so polite and ready to help, They are truly great. This resort should never ever be recommended to anyone having a wedding or anyone under the age of 65. I emailed Kevin from there, because the bride and groom were very upset and he still hasn’t emailed me back. I felt horrible for the bride and groom because the most important day of their life was ruined. They can never get that back. I’m so disappointed that you guys would ever recommend this resort for a wedding. Excertions- we booked the 7 bays on a boat excretion with the hotel not Sunwing ( what a mistake ) They told us there would be washrooms both for men and women. They said it’s a boat for 46ppl. I asked over and over again is it a nice, will it be safe? We had lots of kids in the wedding group and elders. They picked us up at 10am in nice cars and took us to the marina. When we saw the boat we were all shocked. They told us to take life jackets that were scattered all over the boat floor. They were all ripped, none of the buckles worked, and they smelled so horrible. They hadn’t black mold on them as well. The sea was so choppy and the boat wasn’t the right boat for those big waters. Everyone got sick almost 90% were throwing up and sick. We had to cut our trip short and come back. When we got back to the hotel we told them and they said that they don’t understand what black mold is and we got a great deal. 49 ppl and we payed $30 each and $15 for kids. The hotel didn’t care that this was a safety issue with life jackets that are ripped and don’t have buckle that work. Honestly this resort is a 2 start at the most in every way possible. Food, grounds, service. Every single person in our group was unhappy. Most important what was suppose to be the best day in their life for the bride and groom was completely ruined by horrible staff at Barcelo.
    Round Indicators
    Krista T Alberta, Canada. 04/20/2018 Friends getaway

    “Couldn’t be happier, Gracias Barcelo!”

    Just returned from 7 incredible days at the Barcelo, Huatulco and I am so sad it is over. My friend and I booked a spontaneous trip and we are so grateful that we ended up here! This hotel exemplifies Mexican pride and hospitality, and went above and beyond our highest hopes for a relaxing and memorable vacation. From the moment we arrived we felt so at home. Our room was clean and spacious, our beds were comfortable, and our mini bar was well stocked daily. Our room was conveniently located on the first floor, steps away from the beach. We spent most of our days enjoying the relaxing atmosphere at the resort. Being able to travel into local communities to experience authentic Mexican food, markets, and lifestyle was an added bonus. We visited La Crucecita, Santa Maria, San Agustin, and Pochutla. The hotel is very beautiful and impressive but it was truly the staff that made the experience so special. The groundskeepers, maintenance crew, housekeeping staff, restaurant staff, bartenders, front desk, bell staff, concierge, activities team, spa, and lifeguards truly are amazing ambassadors for the hotel. I would like to acknowledge the efforts of a number of staff who deserve to be recognized for going the extra mile to make our stay a memorable one: Luis from the pool restaurant, who always remembered us, and brightened our day each morning with his singing, smiling, and making sure that we were well taken care of. Nemian Torres for his enthusiasm and energy. He taught us new games, and was always planning something fun for both kids and adults. Alvaro and Fernando, the bartenders, for creating delicious tequila concoctions and working so hard to keep our drinks filled. Francisco, who was in charge of the water sports, for sharing his knowledge and expertise of the area, and for his sense of humour during Mexican Bingo. Carlos, the lifeguard, for keeping an eye on the waves, and for the friendly and informative conversations. These people are truly some of the friendliest and most hardworking people I have ever met. I would highly recommend this resort for anyone seeking a holiday in the sun in a safe, loving environment. We will cherish the memories that we have made here. Thank you, Barcelo Huatulco for your kindness and hospitality! Hope to see you again soon!

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Hi Krista, Thank you for reviewing your recent stay in our Barceló Huatulco. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Guest satisfaction is our number one goal and there is nothing better than achieving that. We are happy our hotel and staff were able to meet all your needs during your stay. . We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you so much, is mean a lot to us to hear such good things of our work. We sure will be glad to have you back soon ! Cheers, Best Regards, Gloria López Mendiola Director General Barceló Huatulco

    Round Indicators
    powermommy53 Vancouver, Canada. 04/19/2018 Friends getaway

    “BARCELO HUATULCO......bare bones 4 1/2 STARS?”

    We did have a good time on our vacation to the Barcelo Huatulco. There were protest road blocks out when we left the airport, but this had nothing to do with the Barcelo, they had no control over this. Consequently we got to the hotel a lot later. The good things I liked about this hotel, was the room, very comfortable, the beach was okay, little hard for walking as some areas are on a slant, but lovely sand. Trying to get a reservation for another restaurant in this complex was just so painful. When the hotel staff are not honest with you about restaurant closures ( the restaurants are closed this weekend) when they should be saying (the restaurants are closed for renovation.) In other words there was no way we would be getting a reservation. The Japanese restaurant had around 4 tables for reservations, we were able to get into the Mexican restaurant one night and this was the only other restaurant we ate at. The main Buffet area, is very small, it is decorated lovely, but when the rest of the complex pours in there for dinner, it is loud, no ambiance , and because they are so busy, it is hard to get a refill on your wine. The food was mediocre and very repetative. It looked like a lot of the dishes were on repeat for dinner. The one thing that I noticed was there was not a piece of cheese to be had except for breakfast and they had two kinds most mornings. They had desserts out but presentation was non existent. Your typical cafeteria style setting. There was not cutting station, where they cooked and carved a roast or something, and this is what we always look forward to when we choose 4 or 5 star hotels. We always found something we liked to eat but as I said the food became very repetative. This hotel caters a lot to Canadians, but when asked to put a hockey game on in the sports bar or the lobby bar, they would not do it. Consequently we left the hotel and found an establishment that was more than happy to receive our business and provided hockey games on the big screen they had installed. We met a lot of other people from our hotel there as well. Why push our business away when we could be tipping your staff members? Like I said, we had a good time regardless of the food, lack of reservations. We always tipped, even if service was lacking. We have been, we have experienced, and I am afraid though we will not be back. thank you

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Our main commitment is our guests' satisfaction and our goal. this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand. Normaly on dinner time at the buffet area, the menu change day per day, one day it could be mexican and the other day asian, we want to have varieties on our buffet and make sure that you enjoyed and tried different types of food, and please everyone. This is why we hope we will have the pleasure to welcome you back on your next visit to Barceló Huatlco and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Thank you again for your time, Best regards, Gloria López Mendiola Director General Barceló Huatulco

    Round Indicators
    EdmTraveler Edmonton. 04/19/2018 Family

    “Great week in Huatulco, not so great a week at Barcelo”

    We go to Huatulco twice a year at least, often stay in one of the all inclusive, have stayed at Barcelo before, but this year there were a host of problems; We stayed in Room 124 1. The shower kept flipping from scalding hot to cold while we were in it, I have a burn on my back from the shower as I didn't move quick enough, this happened every day when showering 2. There were kids running around at 1 and 2 in the morning and screaming, had to call security repeatedly to get them to quite things down, I understand this is more a parenting problem than a hotel problem but it was often the same repeat hotel room and kids and the hotel didn't do enough in my mind 3. Got woken up at 11:30 on night as they were using a pressure washer right outside our room washing the deck, now i can appreciate them keeping it clean but 11:30 at night come on 4. The cancelled our reservation in the restaurant and flipped our reservation to the next day because of the Mexican fiesta night, now I get it plans change but they told us at like 4:30 and some of our people were out doing things and planning to come back and we already had plans to visit friends the next time, very unfortunate 5. The whole booking the restaurant thing, having to get there at 9 am to book for that day, we are not stay in the hotel people we are out visiting friends, doing things having to stay around for a specific time just to book a restaurant for that day, crazy stupid 6. Service on the beach, two days we stayed the whole day on the beach, from 7 am to 530, except when we had meals, breakfast and lunch, and we saw the waiter maybe 5 times total over those two days, had to keep going back up to the bar to get anything to drink and I even tipped him reallygood the first time and said I need to see him regulatory. Generally not happy at Barcelo at all, Love huatulco but will not go back to Barcelo unless things changes tremendously.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Gloria López Mendiola Director General Barceló Huatulco

    Round Indicators
    bseraphim Port Moody, Canada. 04/18/2018

    “2 weeks of fun in the sun - loved every minute!!!”

    This very well run hotel exemplifies Mexican pride & hospitality. The hotel employees (groundkeepers, maintenance crew, housekeeping, restaurants & bars, front desk, bell staff, concierge, activities team, spa & lifeguards), are wonderful ambassadors for the Barcelo "brand". My compliments to the hotel's management team for creating a customer service oriented work environment for your employees. Special thanks to our housekeeper (Room 402), Olivia (Concierge), Francisco & Fernando (water sports) & Areli (Activities). 2 disappointments: room service not included for non premium guests & substandard wifi (which we purchased). This was our 2nd trip to Huatulco (1st time at Barceló) - we'll be back as there are still things on our bucket list which we want to see, do & revisit..

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Thank you very much for sharing this great review of your recent stay at Barceló Huatulco. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Your comments are crucial in this process therefore we highly value your time and constructive critics. See you soon in our hotel ! We will be glad yto have you back for more adventure ! Gloria López Mendiola Director General Barceló Huatulco

    EVALUATION

    Round Indicators

    • april 20 2018
    • Richmond Hill, Canada
    • Friends getaway

    Liliaylar

    “Not a 4 start more like a 2 star ”


    Lobby and hotel grounds- the hotel lobby, bar and grounds are very outdated and the only place that’s air conditioned is the premium lounge that you have to pay extra for. Not cool when you’re staying at a 4 star plus hotel. Pools- there is only two pools and one bar. The pools are outdated and have black mold. It’s hard to get a spot. We went for a wedding and there was 46 of us. A few morning I woke up at 6:30am to get some spots and someone took 4 of our chairs. We would only reserve about 12 chairs or so and we all shared. There was no activities in the pool, sometimes music but even that wasn’t good. Rooms- the rooms are nice and spacious, we were on premium level, but some of the guests that weren’t premium had black mold in their shower ( we have pictures) Food- the food was repetitive and always cold. The seafood was always cold which was cooked seafood that was suppose to be hot. All food was cold unless you got it from the grill which wasn’t good. A few morning we had to line up for breakfast to get a table ( 15-20min) The a la cart restaurants hadn’t to be booked and they weren’t all available at all times. We booked Mexican for the second night we were there and when we got there they said we don’t have a reservation. One person in our group went back to the room and got the slips to show them. They did acoimediate us after. Ricardo Cortez The food manager was great and did everything he could to make our stay better. We also went to the Italian which was surprisingly great food. Spanish al la cart was horrible and it wasn’t Spanish food at all. On the wedding day- the bride and groom paid for platinum package but they didn’t get platinum service. The were told the chairs will be beige and they’re were dark brown. The decoration wasn’t what they were showed in pictures. When it was time for them to cut the cake they didn’t have a plate or a fork !! The groom had to put the cake in a napkin and give it to the bride with his hands. Come on now this is common sense stuff. The dinner arrived cold as usual. The appetizer was cold. The main course was over cooked steak I believe it was brisket that was cooked to death. They were promised fillet. It was companied by powdered mashed potatoes not even real mashed potatoes. Bar- one of the 46 guests had 1 year old daughter and asked one of the bar tenders for a bottle of water. The bar tender said since you don’t have a premium bracelet you can only get a cut of water not bottled water ( how is this hotel 4 plus stars) Room service- only premium get room service everyone else has to pay for it. One might I was ordering room service and the gentleman in the phone told me I’m oderering too much and asked if there are more ppl in my room !! I said NO I have a teenage son who eats a lot. Claudia lijehhulth, Flor Martinez form the premium lounge had incredible customer service and were always so polite and ready to help, They are truly great. This resort should never ever be recommended to anyone having a wedding or anyone under the age of 65. I emailed Kevin from there, because the bride and groom were very upset and he still hasn’t emailed me back. I felt horrible for the bride and groom because the most important day of their life was ruined. They can never get that back. I’m so disappointed that you guys would ever recommend this resort for a wedding. Excertions- we booked the 7 bays on a boat excretion with the hotel not Sunwing ( what a mistake ) They told us there would be washrooms both for men and women. They said it’s a boat for 46ppl. I asked over and over again is it a nice, will it be safe? We had lots of kids in the wedding group and elders. They picked us up at 10am in nice cars and took us to the marina. When we saw the boat we were all shocked. They told us to take life jackets that were scattered all over the boat floor. They were all ripped, none of the buckles worked, and they smelled so horrible. They hadn’t black mold on them as well. The sea was so choppy and the boat wasn’t the right boat for those big waters. Everyone got sick almost 90% were throwing up and sick. We had to cut our trip short and come back. When we got back to the hotel we told them and they said that they don’t understand what black mold is and we got a great deal. 49 ppl and we payed $30 each and $15 for kids. The hotel didn’t care that this was a safety issue with life jackets that are ripped and don’t have buckle that work. Honestly this resort is a 2 start at the most in every way possible. Food, grounds, service. Every single person in our group was unhappy. Most important what was suppose to be the best day in their life for the bride and groom was completely ruined by horrible staff at Barcelo.


    EVALUATION

    Round Indicators

    • april 20 2018
    • Alberta, Canada
    • Friends getaway

    Krista T

    “Couldn’t be happier, Gracias Barcelo!”


    Just returned from 7 incredible days at the Barcelo, Huatulco and I am so sad it is over. My friend and I booked a spontaneous trip and we are so grateful that we ended up here! This hotel exemplifies Mexican pride and hospitality, and went above and beyond our highest hopes for a relaxing and memorable vacation. From the moment we arrived we felt so at home. Our room was clean and spacious, our beds were comfortable, and our mini bar was well stocked daily. Our room was conveniently located on the first floor, steps away from the beach. We spent most of our days enjoying the relaxing atmosphere at the resort. Being able to travel into local communities to experience authentic Mexican food, markets, and lifestyle was an added bonus. We visited La Crucecita, Santa Maria, San Agustin, and Pochutla. The hotel is very beautiful and impressive but it was truly the staff that made the experience so special. The groundskeepers, maintenance crew, housekeeping staff, restaurant staff, bartenders, front desk, bell staff, concierge, activities team, spa, and lifeguards truly are amazing ambassadors for the hotel. I would like to acknowledge the efforts of a number of staff who deserve to be recognized for going the extra mile to make our stay a memorable one: Luis from the pool restaurant, who always remembered us, and brightened our day each morning with his singing, smiling, and making sure that we were well taken care of. Nemian Torres for his enthusiasm and energy. He taught us new games, and was always planning something fun for both kids and adults. Alvaro and Fernando, the bartenders, for creating delicious tequila concoctions and working so hard to keep our drinks filled. Francisco, who was in charge of the water sports, for sharing his knowledge and expertise of the area, and for his sense of humour during Mexican Bingo. Carlos, the lifeguard, for keeping an eye on the waves, and for the friendly and informative conversations. These people are truly some of the friendliest and most hardworking people I have ever met. I would highly recommend this resort for anyone seeking a holiday in the sun in a safe, loving environment. We will cherish the memories that we have made here. Thank you, Barcelo Huatulco for your kindness and hospitality! Hope to see you again soon!


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Hi Krista, Thank you for reviewing your recent stay in our Barceló Huatulco. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Guest satisfaction is our number one goal and there is nothing better than achieving that. We are happy our hotel and staff were able to meet all your needs during your stay. . We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you so much, is mean a lot to us to hear such good things of our work. We sure will be glad to have you back soon ! Cheers, Best Regards, Gloria López Mendiola Director General Barceló Huatulco

    EVALUATION

    Round Indicators

    • april 19 2018
    • Vancouver, Canada
    • Friends getaway

    powermommy53

    “BARCELO HUATULCO......bare bones 4 1/2 STARS?”


    We did have a good time on our vacation to the Barcelo Huatulco. There were protest road blocks out when we left the airport, but this had nothing to do with the Barcelo, they had no control over this. Consequently we got to the hotel a lot later. The good things I liked about this hotel, was the room, very comfortable, the beach was okay, little hard for walking as some areas are on a slant, but lovely sand. Trying to get a reservation for another restaurant in this complex was just so painful. When the hotel staff are not honest with you about restaurant closures ( the restaurants are closed this weekend) when they should be saying (the restaurants are closed for renovation.) In other words there was no way we would be getting a reservation. The Japanese restaurant had around 4 tables for reservations, we were able to get into the Mexican restaurant one night and this was the only other restaurant we ate at. The main Buffet area, is very small, it is decorated lovely, but when the rest of the complex pours in there for dinner, it is loud, no ambiance , and because they are so busy, it is hard to get a refill on your wine. The food was mediocre and very repetative. It looked like a lot of the dishes were on repeat for dinner. The one thing that I noticed was there was not a piece of cheese to be had except for breakfast and they had two kinds most mornings. They had desserts out but presentation was non existent. Your typical cafeteria style setting. There was not cutting station, where they cooked and carved a roast or something, and this is what we always look forward to when we choose 4 or 5 star hotels. We always found something we liked to eat but as I said the food became very repetative. This hotel caters a lot to Canadians, but when asked to put a hockey game on in the sports bar or the lobby bar, they would not do it. Consequently we left the hotel and found an establishment that was more than happy to receive our business and provided hockey games on the big screen they had installed. We met a lot of other people from our hotel there as well. Why push our business away when we could be tipping your staff members? Like I said, we had a good time regardless of the food, lack of reservations. We always tipped, even if service was lacking. We have been, we have experienced, and I am afraid though we will not be back. thank you


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Our main commitment is our guests' satisfaction and our goal. this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand. Normaly on dinner time at the buffet area, the menu change day per day, one day it could be mexican and the other day asian, we want to have varieties on our buffet and make sure that you enjoyed and tried different types of food, and please everyone. This is why we hope we will have the pleasure to welcome you back on your next visit to Barceló Huatlco and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Thank you again for your time, Best regards, Gloria López Mendiola Director General Barceló Huatulco

    EVALUATION

    Round Indicators

    • april 19 2018
    • Edmonton
    • Family

    EdmTraveler

    “Great week in Huatulco, not so great a week at Barcelo”


    We go to Huatulco twice a year at least, often stay in one of the all inclusive, have stayed at Barcelo before, but this year there were a host of problems; We stayed in Room 124 1. The shower kept flipping from scalding hot to cold while we were in it, I have a burn on my back from the shower as I didn't move quick enough, this happened every day when showering 2. There were kids running around at 1 and 2 in the morning and screaming, had to call security repeatedly to get them to quite things down, I understand this is more a parenting problem than a hotel problem but it was often the same repeat hotel room and kids and the hotel didn't do enough in my mind 3. Got woken up at 11:30 on night as they were using a pressure washer right outside our room washing the deck, now i can appreciate them keeping it clean but 11:30 at night come on 4. The cancelled our reservation in the restaurant and flipped our reservation to the next day because of the Mexican fiesta night, now I get it plans change but they told us at like 4:30 and some of our people were out doing things and planning to come back and we already had plans to visit friends the next time, very unfortunate 5. The whole booking the restaurant thing, having to get there at 9 am to book for that day, we are not stay in the hotel people we are out visiting friends, doing things having to stay around for a specific time just to book a restaurant for that day, crazy stupid 6. Service on the beach, two days we stayed the whole day on the beach, from 7 am to 530, except when we had meals, breakfast and lunch, and we saw the waiter maybe 5 times total over those two days, had to keep going back up to the bar to get anything to drink and I even tipped him reallygood the first time and said I need to see him regulatory. Generally not happy at Barcelo at all, Love huatulco but will not go back to Barcelo unless things changes tremendously.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best regards, Gloria López Mendiola Director General Barceló Huatulco

    EVALUATION

    Round Indicators

    • april 18 2018
    • Port Moody, Canada

    bseraphim

    “2 weeks of fun in the sun - loved every minute!!!”


    This very well run hotel exemplifies Mexican pride & hospitality. The hotel employees (groundkeepers, maintenance crew, housekeeping, restaurants & bars, front desk, bell staff, concierge, activities team, spa & lifeguards), are wonderful ambassadors for the Barcelo "brand". My compliments to the hotel's management team for creating a customer service oriented work environment for your employees. Special thanks to our housekeeper (Room 402), Olivia (Concierge), Francisco & Fernando (water sports) & Areli (Activities). 2 disappointments: room service not included for non premium guests & substandard wifi (which we purchased). This was our 2nd trip to Huatulco (1st time at Barceló) - we'll be back as there are still things on our bucket list which we want to see, do & revisit..


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Thank you very much for sharing this great review of your recent stay at Barceló Huatulco. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Your comments are crucial in this process therefore we highly value your time and constructive critics. See you soon in our hotel ! We will be glad yto have you back for more adventure ! Gloria López Mendiola Director General Barceló Huatulco

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