Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 A luxury, adults-only 5-star hotel, right on an idyllic beachfront in Riviera Maya. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 4283 ratings. 4283 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Kim W on . Magical We were here on our 1st anniversary and my birthday. From the moment we stepped out of our taxi the staff was incredible. Our room was exceptional. Penelope our concierge thought of everything to... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4329 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

72% Complete

3158

Very good

17% Complete

761

Average

5% Complete

246

Poor

2% Complete

110

Very poor

1% Complete

56

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    Round Indicators
    Holly R San Francisco, California. 10/17/2017 Friends getaway

    “Amazing stay”

    The Royal Hideaway was the best resort I have ever been to! Adults only, not a party atmosphere, not overly crowded, very relaxing. Go to the pool very early to claim your lounge chairs if you want to lounge by the pool nearest the beach... by 7:30am at least. Truly all inclusive, including room service & top shelf liquor. But what made the stay exceed my expectations were all the staff that worked there... the staff were absolutely wonderful... i have never been treated so well by such friendly and welcoming people. Everyone was genuinely friendly and happy to help you. Especially Christian at the Grill (during breakfast & lunch)... if anyone from the hotel is reading this, please give this man a raise or bonus! He was so warm and welcoming, very friendly and you could tell that he genuinely cared about all the guests. Great bar at the grill, and great service everywhere we went. I love this place, and i can't wait to come back!

    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Holly R Firstly we would like to thank you for your visit, we are grateful for your compliments towards Christian, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate him on your behalf for the contribution to your wellbeing whilst in our hotel. Thank you very much.

    Round Indicators
    Mike S Houston, Texas. 10/16/2017 Couples

    “relaxing getaway”

    We were very impressed with the staff and the quality of food at all of the restaurants. Very quiet resort and not your typical crazy party atmosphere. They have a large beach with 2 great main swimming pool and some smaller private pool around the property. would defiantly stay here again.

    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mike S, Thank you very much for your feedback and visit. We are happy to know you liked the food quality. We also appreciate your comments regarding our staff and hope to welcome you back soon.

    Round Indicators
    805joseluisr Dallas, Texas. 10/15/2017 Couples

    “Wonderful romantic vacation”

    Outstanding place for a romantic vacation. Adults only, perfect location, lots to do. Good food and outstanding staff. Excellent rooms, very clean, comfortable and luxurious. Ventanas was our favorite restaurant and the pool bar had great atmosphere

    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
     Dear 805joseluisr Thank you for staying with us, we really appreciate your comments and hope to see you soon. Best Regards.

    Round Indicators
    Julie C 10/15/2017 Couples

    “Vacation!”

    We booked our trip in June and anxiously awaited for October!! We had an excellent time. Our rooms were in the villa closest to the front, on the top floor, and we loved them! They were close to two of the restaurants, the theater and a bar. The rooms were beautifully decorated and comfortable! We had a pool just outside our villa, but the larger pools, ocean, pool bar and two other restaurants were just a short walk away. This resort is located about 45 minutes from the Cancun airport and in a part of Playa del Carmen that you are comfortable walking around in if you want to do a bit of shopping or grab a Starbucks. The “Fun Club” at the resort, Alberto, Brenda, & Brian, were awesome! The resort had just the right mix of entertainment and activities! These three entertained us with pool bingo, trivia and water aerobics plus several spirited games of sand volleyball. They also emceed the nightly entertainment in the theater. Alberto, Bryan and Brenda really made our time enjoyable and fun! We had massages at the resort spa, and their services were exceptional! Overall, our stay was fantastic. We kept saying that we hadn’t stayed anywhere where the service was so friendly! Everyone really went out of their way to ensure we had a great time. We are already planning a return trip!

    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Julie C We are sincerely grateful for the time you spent to share your comments on your recent stay Royal Hideaway Playacar, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Warmest Regards

    Round Indicators
    Kathy S 10/15/2017 Couples

    “Vacation ”

    Beautiful hotel/resort located in a quaint upscale area of Playa del Carmen. This resort never lacked in luxury and quality of services. Highly recommend booking early dinner reservations (6:00-7:00) in order to enjoy all courses of the meal and still have time to catch the 9:00 theater show and 10:00 entertainment at the Allegro Bar. The staff was friendly and accommodating. My husband and I were fully accommodated with our vegan diet and they made sure I had special treats on my birthday. The Fun Club, Alberto, Bryan, and Brenda did an excellent job making sure we had fun activities and entertainment throughout our stay. We played volleyball, pool trivia and ate ice cream every day! Enjoyed the music - they brought life to the party. I will be returning to the Royal Hideaway Playacar. It gets 5 stars!

    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Kathy S We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Best Regards.

    EVALUATION

    Round Indicators

    • october 17 2017
    • San Francisco, California
    • Friends getaway

    Holly R

    “Amazing stay”


    The Royal Hideaway was the best resort I have ever been to! Adults only, not a party atmosphere, not overly crowded, very relaxing. Go to the pool very early to claim your lounge chairs if you want to lounge by the pool nearest the beach... by 7:30am at least. Truly all inclusive, including room service & top shelf liquor. But what made the stay exceed my expectations were all the staff that worked there... the staff were absolutely wonderful... i have never been treated so well by such friendly and welcoming people. Everyone was genuinely friendly and happy to help you. Especially Christian at the Grill (during breakfast & lunch)... if anyone from the hotel is reading this, please give this man a raise or bonus! He was so warm and welcoming, very friendly and you could tell that he genuinely cared about all the guests. Great bar at the grill, and great service everywhere we went. I love this place, and i can't wait to come back!


    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Holly R Firstly we would like to thank you for your visit, we are grateful for your compliments towards Christian, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate him on your behalf for the contribution to your wellbeing whilst in our hotel. Thank you very much.

    EVALUATION

    Round Indicators

    • october 16 2017
    • Houston, Texas
    • Couples

    Mike S

    “relaxing getaway”


    We were very impressed with the staff and the quality of food at all of the restaurants. Very quiet resort and not your typical crazy party atmosphere. They have a large beach with 2 great main swimming pool and some smaller private pool around the property. would defiantly stay here again.


    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mike S, Thank you very much for your feedback and visit. We are happy to know you liked the food quality. We also appreciate your comments regarding our staff and hope to welcome you back soon.

    EVALUATION

    Round Indicators

    • october 15 2017
    • Dallas, Texas
    • Couples

    805joseluisr

    “Wonderful romantic vacation”


    Outstanding place for a romantic vacation. Adults only, perfect location, lots to do. Good food and outstanding staff. Excellent rooms, very clean, comfortable and luxurious. Ventanas was our favorite restaurant and the pool bar had great atmosphere


    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
    Dear 805joseluisr Thank you for staying with us, we really appreciate your comments and hope to see you soon. Best Regards.

    EVALUATION

    Round Indicators

    • october 15 2017
    • Couples

    Julie C

    “Vacation!”


    We booked our trip in June and anxiously awaited for October!! We had an excellent time. Our rooms were in the villa closest to the front, on the top floor, and we loved them! They were close to two of the restaurants, the theater and a bar. The rooms were beautifully decorated and comfortable! We had a pool just outside our villa, but the larger pools, ocean, pool bar and two other restaurants were just a short walk away. This resort is located about 45 minutes from the Cancun airport and in a part of Playa del Carmen that you are comfortable walking around in if you want to do a bit of shopping or grab a Starbucks. The “Fun Club” at the resort, Alberto, Brenda, & Brian, were awesome! The resort had just the right mix of entertainment and activities! These three entertained us with pool bingo, trivia and water aerobics plus several spirited games of sand volleyball. They also emceed the nightly entertainment in the theater. Alberto, Bryan and Brenda really made our time enjoyable and fun! We had massages at the resort spa, and their services were exceptional! Overall, our stay was fantastic. We kept saying that we hadn’t stayed anywhere where the service was so friendly! Everyone really went out of their way to ensure we had a great time. We are already planning a return trip!


    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Julie C We are sincerely grateful for the time you spent to share your comments on your recent stay Royal Hideaway Playacar, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Warmest Regards

    EVALUATION

    Round Indicators

    • october 15 2017
    • Couples

    Kathy S

    “Vacation ”


    Beautiful hotel/resort located in a quaint upscale area of Playa del Carmen. This resort never lacked in luxury and quality of services. Highly recommend booking early dinner reservations (6:00-7:00) in order to enjoy all courses of the meal and still have time to catch the 9:00 theater show and 10:00 entertainment at the Allegro Bar. The staff was friendly and accommodating. My husband and I were fully accommodated with our vegan diet and they made sure I had special treats on my birthday. The Fun Club, Alberto, Bryan, and Brenda did an excellent job making sure we had fun activities and entertainment throughout our stay. We played volleyball, pool trivia and ate ice cream every day! Enjoyed the music - they brought life to the party. I will be returning to the Royal Hideaway Playacar. It gets 5 stars!


    Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Kathy S We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Best Regards.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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