Barceló Hotel Pool  Royal Hideaway Playacar Resort

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Royal Hideaway Playacar - Adults only

Texto: 120051 A luxury, adults-only 5-star hotel, right on an idyllic beachfront in Riviera Maya. Lote Hotelero No. 6, Desarrollo | 77710 | Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 120051 4.5 out of 5 based on 4695 ratings. 4695 user reviews.
Royal Hideaway Playacar - Adults only reviewed by joseferreira2018 on . WOW what a life experience mexico is for a vacation, royal hideaway is a vacation in paradize . best food best staff you will ever find. first time ever that had a steak in mexico that i truly enjoyed ( had many more after the... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710   Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4705 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

3454

Very good

17% Complete

801

Average

5% Complete

268

Poor

2% Complete

121

Very poor

1% Complete

61

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    Round Indicators
    Andy B Cincinnati, Ohio. 02/16/2018 Couples

    “Goods and Bads”

    When we checked into our room, the ceiling fan blades were broken up which made it very noisy. This was important because the air conditioning wouldn't keep the room cool. The jacuzzi tub leaked into the room and outside onto the patio. After way too much complaining they moved us to a new room that was good. The dinner restaurants were good, there's only two restaurants open for breakfast and lunch and they are marginal, probably because they are overwhelmed. The grounds are beautiful and well maintained. The service around the pool is good but since they are using the bar at the over whelmed lunch restaurant it takes a while to get your drinks. If you're a diver the ProDive Mexico dive shop is AWESOME, great people and great diving.
    Round Indicators
    Citygals Grand Forks, North Dakota. 02/15/2018 Couples

    “Beautiful Resort on beach”

    We loved this resort-beautiful grounds, pools, beach, & great beach service! We enjoyed the variety of meals & entertainment. Always felt safe. Walked the beach to downtown. We enjoyed the Hibachi meal, Mediterranean, Italian, etc. Nice variety. This was a relaxing & fun stay!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Citygals, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    513Bubbles Dover, New Jersey. 02/15/2018 Friends getaway

    “Another fabulous week in paradise”

    This is our second time here and hopefully will continue to come back. We did aqua zumba and aerobics every day with a happy, fun and full of energy instructor, Yuliana Moreno. Also we were in bldg. 26 and our concierge was Fermin Castanade who couldn't do enough to help make our stay enjoyable and so pleasant. We would definitely request his bldg. again. The food presentation and flavor were beyond our expectations, just wonderful. I don't know how the staff does it but every meal, every day they couldn't be more pleasant. The rooms are spacious, clean and fully resupplied each day. It was a pleasure.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear 513Bubbles, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    Round Indicators
    jmw3133 Columbus, Nebraska. 02/15/2018 Couples

    “Raves for the Royal Hideaway”

    My husband and I just returned from a week at the Hideaway. I was reluctant to go to Mexico in January, mainly because I was afraid that the weather would not be hot enough for me. However, when my husband started talking about the Royal Hideaway, the trip was booked! I had heard and read many good things about this resort, and it did not disappoint. We spent the week feeling spoiled, having fun, and relaxing. You can't help it at the Royal. Everyone working there goes out of there way to make you feel special. Want 4 beach towels? No problem! Want dinner reservations? Your building concierge will make them for you. Forget to bring a comb? (Yes, I really did!), someone will bring you one. I loved not having to wear a wristband and not having a "towel card". I'm going to continue by breaking this review into categories. Room: We stayed on the 2nd floor in building 24. It was the building closest to the pools and the ocean. We had the most well-appointed room I've ever had at an all-inclusive. Nice, high ceilings with a ceiling fan, huge bathroom with jetted tub, and a big closet (with a safe) with big fluffy robes for us to use. Our room had plenty of plug-ins and storage drawers. Thank you to Graciela our building concierge. What a treasure you are! Pools and Ocean: The pools are great. Very clean. Difficult to get a seat by the infinity pool, but always found seats at the other main pool. I enjoyed the water aerobics. We didn't use the other small pools located around the property. They are really secluded and pretty, but the water in them was too cold for me. The beach is really beautiful. No problem finding seating in the shade. Restaurants: Loved them all, but I was personally limited by my "not very educated" palate. Mind you, there was always something on the menu that I really liked. I try to be adventurous in my menu choices, but I did find myself a time or two missing (dare I say it?) a buffet. I loved the meal at Azia (big shout out to our chef, Natanael!). I also loved the pepper soup at Spices. Our waiter, Fernando Marten, deserves kudos for his service and his kindness. Tea time at 4 everyday was such a nice touch. Entertainment: It was great having a show to go to every night. I liked all the shows, Vegas night was my favorite. What a voice the vocalist had! They have a really nice theater. Resort Grounds: Immaculate, beautiful garden setting. I can't believe I was a happy as I was in our room that did not have a view of the ocean. Also, the resort was the perfect size for us. I much prefer this smaller size because I feel like I am able to get to know the staff better, and they get to know me a little as well. Excursions: We did 3 half day excursions through Cancun Adventures (it was buy 2 get one free). The half day allowed us to have plenty of beach time. The trips were all great, but I'll review them elsewhere. We took a taxi into Playa del Carmen one cloudy afternoon. It doesn't cost very much and we knew that we would do plenty of walking once we got to town. We didn't have any problem with anyone being overly aggressive, just had to say no thank you, and keep walking. We enjoyed a drink called a Tropicool at a place called Tacos & Gin. There is shopping right across the street from the resort, a nice little area with plenty of shops if you didn't want to go into Playa. The Royal Hideaway is a top notch resort. The resort is beautiful, the pools are great and the beach is wonderful. The staff is fabulous. I know everyone says it, but I truly feel like they shine. I will not forget our time at the Royal Hideaway. We will return!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Jmw3133, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics At Royal Hideaway Playacar we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards!

    Round Indicators
    Julie H Kingston, Ontario, Canada. 02/14/2018 Friends getaway

    “Things you should know...”

    A few things you should know before you go... Royal Hideaway is located on a very busy stretch of beach. The adjacent resorts are quite close and sometimes noisy Very few units are located close to the beach area. Most have no view. Some are beside the busy cart path and have view of the next family resort The beach is busy. Lots of people And is thick with sea weed. You will also find vendors approaching you constantly throughout the day We found the service inconsistent . Some fabulous, others greatly lacking. Often understaffed The food was also inconsistent Some very good but often difficult to find a healthy lunch option. There are no drink menu's so research cocktail orders before you go:) Room service delivers a beautiful cheese tray but they send it with ritz crackers I was surprised at the large number of smokers on the property. The pre dinner cocktail lounge was a big draw for smokers. Most of the reviews I read before I went were very generous. I have always enjoyed Mexico and plan to return but will look at other options.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Julie, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • february 16 2018
    • Cincinnati, Ohio
    • Couples

    Andy B

    “Goods and Bads”


    When we checked into our room, the ceiling fan blades were broken up which made it very noisy. This was important because the air conditioning wouldn't keep the room cool. The jacuzzi tub leaked into the room and outside onto the patio. After way too much complaining they moved us to a new room that was good. The dinner restaurants were good, there's only two restaurants open for breakfast and lunch and they are marginal, probably because they are overwhelmed. The grounds are beautiful and well maintained. The service around the pool is good but since they are using the bar at the over whelmed lunch restaurant it takes a while to get your drinks. If you're a diver the ProDive Mexico dive shop is AWESOME, great people and great diving.


    EVALUATION

    Round Indicators

    • february 15 2018
    • Grand Forks, North Dakota
    • Couples

    Citygals

    “Beautiful Resort on beach”


    We loved this resort-beautiful grounds, pools, beach, & great beach service! We enjoyed the variety of meals & entertainment. Always felt safe. Walked the beach to downtown. We enjoyed the Hibachi meal, Mediterranean, Italian, etc. Nice variety. This was a relaxing & fun stay!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Citygals, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • february 15 2018
    • Dover, New Jersey
    • Friends getaway

    513Bubbles

    “Another fabulous week in paradise”


    This is our second time here and hopefully will continue to come back. We did aqua zumba and aerobics every day with a happy, fun and full of energy instructor, Yuliana Moreno. Also we were in bldg. 26 and our concierge was Fermin Castanade who couldn't do enough to help make our stay enjoyable and so pleasant. We would definitely request his bldg. again. The food presentation and flavor were beyond our expectations, just wonderful. I don't know how the staff does it but every meal, every day they couldn't be more pleasant. The rooms are spacious, clean and fully resupplied each day. It was a pleasure.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear 513Bubbles, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

    EVALUATION

    Round Indicators

    • february 15 2018
    • Columbus, Nebraska
    • Couples

    jmw3133

    “Raves for the Royal Hideaway”


    My husband and I just returned from a week at the Hideaway. I was reluctant to go to Mexico in January, mainly because I was afraid that the weather would not be hot enough for me. However, when my husband started talking about the Royal Hideaway, the trip was booked! I had heard and read many good things about this resort, and it did not disappoint. We spent the week feeling spoiled, having fun, and relaxing. You can't help it at the Royal. Everyone working there goes out of there way to make you feel special. Want 4 beach towels? No problem! Want dinner reservations? Your building concierge will make them for you. Forget to bring a comb? (Yes, I really did!), someone will bring you one. I loved not having to wear a wristband and not having a "towel card". I'm going to continue by breaking this review into categories. Room: We stayed on the 2nd floor in building 24. It was the building closest to the pools and the ocean. We had the most well-appointed room I've ever had at an all-inclusive. Nice, high ceilings with a ceiling fan, huge bathroom with jetted tub, and a big closet (with a safe) with big fluffy robes for us to use. Our room had plenty of plug-ins and storage drawers. Thank you to Graciela our building concierge. What a treasure you are! Pools and Ocean: The pools are great. Very clean. Difficult to get a seat by the infinity pool, but always found seats at the other main pool. I enjoyed the water aerobics. We didn't use the other small pools located around the property. They are really secluded and pretty, but the water in them was too cold for me. The beach is really beautiful. No problem finding seating in the shade. Restaurants: Loved them all, but I was personally limited by my "not very educated" palate. Mind you, there was always something on the menu that I really liked. I try to be adventurous in my menu choices, but I did find myself a time or two missing (dare I say it?) a buffet. I loved the meal at Azia (big shout out to our chef, Natanael!). I also loved the pepper soup at Spices. Our waiter, Fernando Marten, deserves kudos for his service and his kindness. Tea time at 4 everyday was such a nice touch. Entertainment: It was great having a show to go to every night. I liked all the shows, Vegas night was my favorite. What a voice the vocalist had! They have a really nice theater. Resort Grounds: Immaculate, beautiful garden setting. I can't believe I was a happy as I was in our room that did not have a view of the ocean. Also, the resort was the perfect size for us. I much prefer this smaller size because I feel like I am able to get to know the staff better, and they get to know me a little as well. Excursions: We did 3 half day excursions through Cancun Adventures (it was buy 2 get one free). The half day allowed us to have plenty of beach time. The trips were all great, but I'll review them elsewhere. We took a taxi into Playa del Carmen one cloudy afternoon. It doesn't cost very much and we knew that we would do plenty of walking once we got to town. We didn't have any problem with anyone being overly aggressive, just had to say no thank you, and keep walking. We enjoyed a drink called a Tropicool at a place called Tacos & Gin. There is shopping right across the street from the resort, a nice little area with plenty of shops if you didn't want to go into Playa. The Royal Hideaway is a top notch resort. The resort is beautiful, the pools are great and the beach is wonderful. The staff is fabulous. I know everyone says it, but I truly feel like they shine. I will not forget our time at the Royal Hideaway. We will return!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Jmw3133, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics At Royal Hideaway Playacar we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards!

    EVALUATION

    Round Indicators

    • february 14 2018
    • Kingston, Ontario, Canada
    • Friends getaway

    Julie H

    “Things you should know...”


    A few things you should know before you go... Royal Hideaway is located on a very busy stretch of beach. The adjacent resorts are quite close and sometimes noisy Very few units are located close to the beach area. Most have no view. Some are beside the busy cart path and have view of the next family resort The beach is busy. Lots of people And is thick with sea weed. You will also find vendors approaching you constantly throughout the day We found the service inconsistent . Some fabulous, others greatly lacking. Often understaffed The food was also inconsistent Some very good but often difficult to find a healthy lunch option. There are no drink menu's so research cocktail orders before you go:) Room service delivers a beautiful cheese tray but they send it with ritz crackers I was surprised at the large number of smokers on the property. The pre dinner cocktail lounge was a big draw for smokers. Most of the reviews I read before I went were very generous. I have always enjoyed Mexico and plan to return but will look at other options.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Julie, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

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