Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 A luxury, adults-only 5-star hotel, right on an idyllic beachfront in Riviera Maya. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3866 ratings. 3866 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Susan G on . Still a solid choice This was our fourth trip to this lovely, small resort. We like it because the property is gorgeous, the sandy beach is deep and shaded with lots of palm trees, the staff are friendly and competent... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3887 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2856

Very good

17% Complete

683

Average

5% Complete

211

Poor

2% Complete

91

Very poor

1% Complete

46

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    Round Indicators
    cqw25 Tampa, Florida. 04/27/2017 Couples

    “Beautiful views and delicious foods!”

    Found this all inclusive resort by chance - spent 4 nights here back in Fall of 2016. We loved it. Got picked up in a private car from the Cancun airport that took us straight to the resort (and on departure drove us back to the airport). You get a personal butler who already made us nightly dinner reservations at the various restaurants on the resort. Every meal we had here was amazing and delicious, compared to other resorts we've been to. Everything was prepared fresh and made to order. The beach was private and not crowded. Bc this is an adult only resort - no children running around. The pools and beach areas were quiet and relaxing. Many options for lounging - by the pool and on the beach, shaded and not shaded. The rooms were large and comfortable. Very clean and made up daily with a nightly turn down service. Often we walked into the room to fresh fruit or champagne or a nice note from our butler. Overall, it was a wonderful relaxing stay. Would definitely come again.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you return in the near future, Kind Regards

    Round Indicators
    pizzauomo work. 04/26/2017 Couples

    “Time has caught up to the Royal Hideaway”

    The RH has been our go to place for 15 years on the Mayan Riviera. This was our 1st time since it has been bought out by the Barceló group. The food and service is still the best part of the property. My concierge Joanna was amazing. My wife and I were celebrating our 20th wedding anniversary and I splurged for the best room on the property, The Presidential Suite. I would give it a 8 out of 10. It needs to be more glamorous. Its very vanilla and has no décor. The outdoor tub was fun. They haven't upgraded any of the facilities other than a few pieces of workout equipment in the gym. I would recommend this location to anyone wanting a safe bet. This will be our last visit as I will move on to newer properties with more to offer.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. However this will be an improved experience for our future guests, therefore we look forward for your return as one of our loyal guests, Kind Regards

    Round Indicators
    Journeyman_Traveller California. 04/24/2017 Business

    “Tranquility at the beach”

    This is an all inclusive hotel (more on that). The greatest feature was its subdued nature and tranquility - no drunk spring-breakers and chest pounding music. It is the perfect getaway to relax. The beach is not crowded as at the many mega-hotels in Cancun. Beautiful beach. Nice little gym and spa. It is a hideaway, and we found we really liked that (but we are not in the 20-35 year old age bracket). Now the downside. Like every other all-inclusive, they make it a real challenge to get reservations at their specialty/signature restaurants, which if you got in, had excellent food. We were on a work related team, and many colleagues ate the same mediocre food at the main beachside "steak" restaurant. Trying to get reservations really takes away from the experience, and I almost rated it as 3 stars for just that reason. If they give you a reservation, they mess with the time... who wants dinner at 9pm? The Asian restaurant is the best - especially when you sit at the regular tables (not tepanyaki). The Italian follows. The signature restaurant was not as good considering the hype; just OK. Most people don't realize that above the main dining at the beach is another restaurant that also serves lunch, and it is simply excellent. The one thing I have come to hate at the beaches in Mexico (and other South American resorts) is the constant use of motorized boats (jet skiis, dive boats, parasailing boats) which just skirt the swim zones. They are noisy, annoying, and you can smell the petrol fumes. All in all, a little gem on the beaches of Cancun for a nice, relaxing beach vacation. Also close enough to the ferry to Cozumel.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    Round Indicators
    Chowy_64 Orland Park, Illinois. 04/24/2017 Couples

    “Absolutely Fabulos”

    Royal Hideaway Playacar was our first experience with an all-inclusive resort and also our first time being in Mexico for more than a 'cruise ship stop.' We cannot say enough wonderful things about the property. We're already counting on another visit to the same resort in 2018. It was so relaxing and peaceful! Juan Carlos (bell boy) was amazing and accommodating to get all our taxis ordered and was always our friendly greeter when we returned to the resort. Ruben Guzman gave us a special treat for our dessert our last night at dinner (4/16) at The Grill, even though he was not our waiter (he knew of our 30th anniversary celebration). Christian (our concierge in Bungalow 29) greeted us on our first day (4/13) and was most helpful with confirming/rearranging all our dinner reservations. He did an amazing job in making our room so beautiful on Saturday evening when we arrived after dinner ... rose petals everywhere, balloons, champagne … in celebration of our 30th anniversary! SIX STARS to Royal Hideway and their wonderful staff!

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards

    Round Indicators
    teetsy44 04/24/2017 Friends getaway

    “This place is amazing”

    We recently got back from her stay at the Royal Hideaway. It was such an amazing vacation. The hotel itself is great the grounds are beautiful the food was excellent . It is close to fifth Avenue and downtown if you want to turn things up . It is very relaxing the drinks are wonderful and I already want to be back.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Royal Hideaway and it would be a pleasure to welcome you once again to our hotel, your home away from home. Thank you once again for sharing your wonderful feedback with us. Kind regards,

    EVALUATION

    Round Indicators

    • april 27 2017
    • Tampa, Florida
    • Couples

    cqw25

    “Beautiful views and delicious foods!”


    Found this all inclusive resort by chance - spent 4 nights here back in Fall of 2016. We loved it. Got picked up in a private car from the Cancun airport that took us straight to the resort (and on departure drove us back to the airport). You get a personal butler who already made us nightly dinner reservations at the various restaurants on the resort. Every meal we had here was amazing and delicious, compared to other resorts we've been to. Everything was prepared fresh and made to order. The beach was private and not crowded. Bc this is an adult only resort - no children running around. The pools and beach areas were quiet and relaxing. Many options for lounging - by the pool and on the beach, shaded and not shaded. The rooms were large and comfortable. Very clean and made up daily with a nightly turn down service. Often we walked into the room to fresh fruit or champagne or a nice note from our butler. Overall, it was a wonderful relaxing stay. Would definitely come again.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, I am delighted to read such a detailed review about your experience during your stay with us. We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you return in the near future, Kind Regards

    EVALUATION

    Round Indicators

    • april 26 2017
    • work
    • Couples

    pizzauomo

    “Time has caught up to the Royal Hideaway”


    The RH has been our go to place for 15 years on the Mayan Riviera. This was our 1st time since it has been bought out by the Barceló group. The food and service is still the best part of the property. My concierge Joanna was amazing. My wife and I were celebrating our 20th wedding anniversary and I splurged for the best room on the property, The Presidential Suite. I would give it a 8 out of 10. It needs to be more glamorous. Its very vanilla and has no décor. The outdoor tub was fun. They haven't upgraded any of the facilities other than a few pieces of workout equipment in the gym. I would recommend this location to anyone wanting a safe bet. This will be our last visit as I will move on to newer properties with more to offer.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, We have read and taken note of the key points in your review and I will be ensuring all of our policies are in force and maintained to the standard in which we achieve. However this will be an improved experience for our future guests, therefore we look forward for your return as one of our loyal guests, Kind Regards

    EVALUATION

    Round Indicators

    • april 24 2017
    • California
    • Business

    Journeyman_Traveller

    “Tranquility at the beach”


    This is an all inclusive hotel (more on that). The greatest feature was its subdued nature and tranquility - no drunk spring-breakers and chest pounding music. It is the perfect getaway to relax. The beach is not crowded as at the many mega-hotels in Cancun. Beautiful beach. Nice little gym and spa. It is a hideaway, and we found we really liked that (but we are not in the 20-35 year old age bracket). Now the downside. Like every other all-inclusive, they make it a real challenge to get reservations at their specialty/signature restaurants, which if you got in, had excellent food. We were on a work related team, and many colleagues ate the same mediocre food at the main beachside "steak" restaurant. Trying to get reservations really takes away from the experience, and I almost rated it as 3 stars for just that reason. If they give you a reservation, they mess with the time... who wants dinner at 9pm? The Asian restaurant is the best - especially when you sit at the regular tables (not tepanyaki). The Italian follows. The signature restaurant was not as good considering the hype; just OK. Most people don't realize that above the main dining at the beach is another restaurant that also serves lunch, and it is simply excellent. The one thing I have come to hate at the beaches in Mexico (and other South American resorts) is the constant use of motorized boats (jet skiis, dive boats, parasailing boats) which just skirt the swim zones. They are noisy, annoying, and you can smell the petrol fumes. All in all, a little gem on the beaches of Cancun for a nice, relaxing beach vacation. Also close enough to the ferry to Cozumel.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home from home. I will be sure to show my team your kind words, which I am sure they will be encouraged by. Kind Regards.

    EVALUATION

    Round Indicators

    • april 24 2017
    • Orland Park, Illinois
    • Couples

    Chowy_64

    “Absolutely Fabulos”


    Royal Hideaway Playacar was our first experience with an all-inclusive resort and also our first time being in Mexico for more than a 'cruise ship stop.' We cannot say enough wonderful things about the property. We're already counting on another visit to the same resort in 2018. It was so relaxing and peaceful! Juan Carlos (bell boy) was amazing and accommodating to get all our taxis ordered and was always our friendly greeter when we returned to the resort. Ruben Guzman gave us a special treat for our dessert our last night at dinner (4/16) at The Grill, even though he was not our waiter (he knew of our 30th anniversary celebration). Christian (our concierge in Bungalow 29) greeted us on our first day (4/13) and was most helpful with confirming/rearranging all our dinner reservations. He did an amazing job in making our room so beautiful on Saturday evening when we arrived after dinner ... rose petals everywhere, balloons, champagne … in celebration of our 30th anniversary! SIX STARS to Royal Hideway and their wonderful staff!


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Royal Hideaway. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards

    EVALUATION

    Round Indicators

    • april 24 2017
    • Friends getaway

    teetsy44

    “This place is amazing”


    We recently got back from her stay at the Royal Hideaway. It was such an amazing vacation. The hotel itself is great the grounds are beautiful the food was excellent . It is close to fifth Avenue and downtown if you want to turn things up . It is very relaxing the drinks are wonderful and I already want to be back.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Royal Hideaway and it would be a pleasure to welcome you once again to our hotel, your home away from home. Thank you once again for sharing your wonderful feedback with us. Kind regards,

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