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Recently renovated, 4 Diamond AAA rating and a member of Leading Hotels of the World. Enjoy personalised luxury services, gourmet cuisine, and the best white sandy beach that Playa del Carmen, Mexico has to offer.

Receive an additional 10% off* your next holiday by entering the code: BROYAL

* Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends and final rooms. Valid for stays up to 25 December, 2017. Applies to all types of room.

Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 A luxury, adults-only 5-star hotel, right on an idyllic beachfront in Riviera Maya. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 3786 ratings. 3786 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Getawayfans on . Fourth Time Loyal Guest; Lots of Positive Upgrades to report These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did... Rating: 4
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 3787 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

2795

Very good

17% Complete

658

Average

5% Complete

201

Poor

2% Complete

90

Very poor

1% Complete

43

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    Round Indicators
    Thomas B 02/23/2017 Couples

    “High End All Inclusive”

    We spent 5 days at Royal Hideaway and were impressed with many facets of this resort. The architecture is warm and eloquent. The restaurants are 5 star dining. The beach is world class with a great selection of water sports right next door. The staff is very friendly but maybe still a work in progress. Breakfast could be improved. The rooms are well designed and the spa is a nice amenity. Not cheap but you get your money's worth!
    Round Indicators
    Getawayfans Fox Point, WI. 02/20/2017 Couples

    “Fourth Time Loyal Guest; Lots of Positive Upgrades to report”

    These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems you either get a 6:00 or 9:00 reservation. But when you look in the restaurants there are many open tables. It's a total gamble what you will get until you arrive. Barcelo remodeled and lightened up the rooms finishes. But the area carpet on either side of the bed is soiled. They put new refrigerators in the TV cabinet but they do not get cold inside. A big thing for us is the air conditioning controls were changed and the temp would not go below 75 degrees in the room regardless of the setting which at night was too hot. Physically the premises is much better with new white railings and fixtures which were rusty before. Some fountains work and others don't. The food is very good but the service, although professional in appearance, is spotty. They have really upgraded the entertainment and the Dancing Divas at the pool who appeared twice in our week during the late afternoon were great fun. The fact is it's a beautiful place in a great location, and no, nothing is perfect. Overall, except for the temperature issues, the resort is physically much nicer than I can remember. They have eliminated pesky birds by using a predator hawk contractor who walks the property. It has worked perfectly and this is a major upgrade to outside activity including breakfast & lunch. Everything else is great and we keep coming back. It's Mexico--it's not perfect. Stay here and enjoy.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    Round Indicators
    debi9757 Edmonton, Canada. 02/20/2017 Couples

    “Last minute getaway to Mexico”

    My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior. One special shout out to Cesar who ensured everyone had an enjoyable and relaxing stay. It's staff like Cesar who make all the difference in creating a positive experience when visiting a resort for the first time.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

    Round Indicators
    nealcarolinepe Chicago, Illinois. 02/20/2017 Couples

    “Stolen Items - No Response from Hotel Staff”

    My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the circumstances we have reason to believe it was one of the staff members. As suggested by guests who had stayed at the resort prior to our visit, we left some of our belongings at the pool beach bed to claim our spot for the afternoon. We left to return to our room for a short amount of time and returned to find all the beds cleared and belongings removed - a bag containing a phone, credit card, cash for tips and ID card. Our first assumption was that hotel staff had simply placed our belongs in the lost and found. The next couple of hours were a nightmare as we frantically tried to find someone (anyone!) to help. Once we did there was a complete lack of urgency or care. The woman in the lobby simply shook her head and said ,"I'm sorry, the staff is gone for the day". There was no mention of calling someone to help at that time. After speaking to 4 different employees in various areas of the hotel, we were able to get help from one of the bar tenders who called security for us. Once security arrived, we were taken to the pool hut (where lost items, towels and beds are stored at the end of the day). We were relieved when he finally pulled out our bag from one of the cabinets. Unfortunately, our clothes and sandals remained but the phone, id, credit card and cash were all gone. At this point we filed a report and were assured that cameras would be checked and a follow-up would be delivered before our departure the next day. There was no followup. We woke up the next day only to relive the same service we had experience the night before. No one was available for help nor had a single member heard of the incident - including our private concierge. As we left the hotel we asked if they could email us any information they may find (or did not find) for the sake of feeling that some sort of action was taken. We have not heard a word. I immediately sent an email to the General Manager asking for a copy of the report to help file our insurance claim and there was been no response. I would hate to discourage anyone from visiting such a wonderful place but leave you with this note: All aspects of your trip will be wonderful providing you do not run into any mishaps - staff simply is not available to help outside of what is listed. To add fuel to the fire, we also witnessed a couple in need some medical attention which was dealt with a similar response, "Staff is not available at this time & we cannot provide any medical assistance". The strangest part of all of it was that although we could not find anyone to help us, as soon as the bag was located a young was introduced to us who had apparently found our missing bag. We we're so grateful that we tipped him and I even gave him a hug - this was prior to us realizing our valuable items had been stolen.
    Round Indicators
    Chickory1 Broomfield, Colorado. 02/20/2017 Couples

    “February trip”

    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.

    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to see you again in the near future! Kind Regards

    EVALUATION

    Round Indicators

    • february 23 2017
    • Couples

    Thomas B

    “High End All Inclusive”


    We spent 5 days at Royal Hideaway and were impressed with many facets of this resort. The architecture is warm and eloquent. The restaurants are 5 star dining. The beach is world class with a great selection of water sports right next door. The staff is very friendly but maybe still a work in progress. Breakfast could be improved. The rooms are well designed and the spa is a nice amenity. Not cheap but you get your money's worth!


    EVALUATION

    Round Indicators

    • february 20 2017
    • Fox Point, WI
    • Couples

    Getawayfans

    “Fourth Time Loyal Guest; Lots of Positive Upgrades to report”


    These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems you either get a 6:00 or 9:00 reservation. But when you look in the restaurants there are many open tables. It's a total gamble what you will get until you arrive. Barcelo remodeled and lightened up the rooms finishes. But the area carpet on either side of the bed is soiled. They put new refrigerators in the TV cabinet but they do not get cold inside. A big thing for us is the air conditioning controls were changed and the temp would not go below 75 degrees in the room regardless of the setting which at night was too hot. Physically the premises is much better with new white railings and fixtures which were rusty before. Some fountains work and others don't. The food is very good but the service, although professional in appearance, is spotty. They have really upgraded the entertainment and the Dancing Divas at the pool who appeared twice in our week during the late afternoon were great fun. The fact is it's a beautiful place in a great location, and no, nothing is perfect. Overall, except for the temperature issues, the resort is physically much nicer than I can remember. They have eliminated pesky birds by using a predator hawk contractor who walks the property. It has worked perfectly and this is a major upgrade to outside activity including breakfast & lunch. Everything else is great and we keep coming back. It's Mexico--it's not perfect. Stay here and enjoy.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind Regards.

    EVALUATION

    Round Indicators

    • february 20 2017
    • Edmonton, Canada
    • Couples

    debi9757

    “Last minute getaway to Mexico”


    My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior. One special shout out to Cesar who ensured everyone had an enjoyable and relaxing stay. It's staff like Cesar who make all the difference in creating a positive experience when visiting a resort for the first time.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

    EVALUATION

    Round Indicators

    • february 20 2017
    • Chicago, Illinois
    • Couples

    nealcarolinepe

    “Stolen Items - No Response from Hotel Staff”


    My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the circumstances we have reason to believe it was one of the staff members. As suggested by guests who had stayed at the resort prior to our visit, we left some of our belongings at the pool beach bed to claim our spot for the afternoon. We left to return to our room for a short amount of time and returned to find all the beds cleared and belongings removed - a bag containing a phone, credit card, cash for tips and ID card. Our first assumption was that hotel staff had simply placed our belongs in the lost and found. The next couple of hours were a nightmare as we frantically tried to find someone (anyone!) to help. Once we did there was a complete lack of urgency or care. The woman in the lobby simply shook her head and said ,"I'm sorry, the staff is gone for the day". There was no mention of calling someone to help at that time. After speaking to 4 different employees in various areas of the hotel, we were able to get help from one of the bar tenders who called security for us. Once security arrived, we were taken to the pool hut (where lost items, towels and beds are stored at the end of the day). We were relieved when he finally pulled out our bag from one of the cabinets. Unfortunately, our clothes and sandals remained but the phone, id, credit card and cash were all gone. At this point we filed a report and were assured that cameras would be checked and a follow-up would be delivered before our departure the next day. There was no followup. We woke up the next day only to relive the same service we had experience the night before. No one was available for help nor had a single member heard of the incident - including our private concierge. As we left the hotel we asked if they could email us any information they may find (or did not find) for the sake of feeling that some sort of action was taken. We have not heard a word. I immediately sent an email to the General Manager asking for a copy of the report to help file our insurance claim and there was been no response. I would hate to discourage anyone from visiting such a wonderful place but leave you with this note: All aspects of your trip will be wonderful providing you do not run into any mishaps - staff simply is not available to help outside of what is listed. To add fuel to the fire, we also witnessed a couple in need some medical attention which was dealt with a similar response, "Staff is not available at this time & we cannot provide any medical assistance". The strangest part of all of it was that although we could not find anyone to help us, as soon as the bag was located a young was introduced to us who had apparently found our missing bag. We we're so grateful that we tipped him and I even gave him a hug - this was prior to us realizing our valuable items had been stolen.


    EVALUATION

    Round Indicators

    • february 20 2017
    • Broomfield, Colorado
    • Couples

    Chickory1

    “February trip”


    This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.


    Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to see you again in the near future! Kind Regards

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