Barceló Hotel Pool  Royal Hideaway Playacar Resort

Royal Hideaway Playacar - Adults only

Texto: 34237 A luxury, adults-only 5-star hotel, right on an idyllic beachfront in Riviera Maya. Lote Hotelero No. 6, Desarrollo | 77710 Playacar | Playa del Carmen | Quintana Roo | México
+ 52 984 873 45 00 + 52 984 873 45 07
Royal Hideaway Playacar - Adults only Texto: 34237 4.5 out of 5 based on 4469 ratings. 4469 user reviews.
Royal Hideaway Playacar - Adults only reviewed by Steven Ronald S on . TRULY AMAZING!! Everything was AMAZING! The grounds were beautiful and very well groomed, the pools were crystal clear, the beach was picture perfect and the hotel rooms were impeccable. All the food was delicious... Rating: 5
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Royal Hideaway Playacar - Adults only

Lote Hotelero No. 6, Desarrollo   77710 Playacar   Playa del Carmen   Quintana Roo   México  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 4465 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

73% Complete

3270

Very good

17% Complete

777

Average

5% Complete

249

Poor

2% Complete

113

Very poor

1% Complete

56

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    Round Indicators
    Andre K Chicago, Illinois. 12/08/2017 Couples

    “Amazing!”

    This was our first trip to Mexico and the Royal Hideaway was exactly what we were hoping for. Prepare to be pampered and everything about this place was perfect! I recommend the snorkel trip that is only a 20 minute boat trip away from the hotel beach and we saw sea turtles, sting rays and wide variety of fish. We will be back!
    Round Indicators
    mrbelly1999 Miami, Florida. 12/08/2017 Couples

    “Honeymoon Stay”

    Best place I have ever stayed in. Staff is wonderful and property is very clean. We were on our honeymoon and one night we had a bottle of champagne in our room and the bed had been decorated with rose petals.
    Round Indicators
    Keirsten E Cromwell, Connecticut. 12/07/2017 Couples

    “What the Standard Should be for an All-Inclusive”

    Just spent an amazing week at the Royal Hideaway and we couldn't be happier. The resort was beautiful, the attention to detail, especially in the restaurants was top notch, and they staff was even better. We had a minor hiccup on our first night, but Manager Carlos Flores was superb in his handling of the situation. After moving us to a new room, he continued to follow up and make certain we were happy and well taken care of for the rest of the trip. We were traveling with friends and family and they even treated us to a special dinner on our last night in town. This is an adults only all inclusive with no buffets for dinner - which I loved. The Ventanas restaurant was probably the one I most preferred, but all of them were excellent. The wait staff were all great in all of the restaurants, but Cristian, our waiter for our special dinner in Ventanas was a real stand out. I did notice that all of the managers pitch in to help make every dining experience special. Probably the only small negative was the house wine offerings at dinner. They were very mediocre - the only way to have a nice glass of wine with dinner is to buy a bottle off of their extensive wine list, which was fine, but very limiting if you are the only one in the group that wants wine. In addition to the wait staff, I was very impressed with our concierge, Erica. Each building has its own personal concierge at your service from a the courtyard in the center of the buildings. Ours was friendly, professional, and always handled every request with ease and grace. She definitely helped make the experience spectacular. The rooms here are well appointed. The beds are very comfortable and luxurious. Everything is very clean and well taken care of. The mini bar is stocked and unlimited, and they also offer unlimited room service, which is a nice treat when you don't feel like venturing out. There are plenty of lovely chairs and cabanas on the beach and around the pool. We spent most of the time on the beach, but the pools seemed to be well kept and lovely. The waiters for the beach and pool areas were fantastic, we never wanted for cocktails, water or whatever else we needed while enjoying the hot sun and soft sands of this beautiful beach. I highly recommend this property and will be looking forward to returning there again in the future. As a member of Leading Hotels of the World, I definitely approve of the Royal Hideaway as one of their signature hotels in Mexico.
    Round Indicators
    Angie M Saratoga Springs, Utah. 12/07/2017 Couples

    “Great get away - just not everything we expected.”

    The beach and pools were fantastic! The rooms were noisy and not as private and quiet as we were hoping. Some of the service was excellent but our housekeeping and room service fell below many of our expectations.
    Round Indicators
    Travellingsissies Paris, Canada. 12/07/2017 Family

    “An Amazing Two Weeks”

    This was my second visit to Royal Hideaway, and my sister’s third, and it didn’t disappoint. From the moment we arrived, we were treated like royalty. The staff goes above and beyond. We can’t say enough about managers Carlos and Christian, Javier at the pool, anticipating our needs and having an ice bucket with water ready for us. Ali and his lesson on the flag and culture of Mexico, Jane May for her happy greetings and great service at The Deck, Hermalinda and her exceptional towel creatures, and our adorable “Air Supply” who sang to us every day (he learned English by singing Air Supply songs). I am sure I am missing many other names, all staff went out of their way to meet and exceed our needs. While tipping is not expected, we found the service so exceptional that we always tipped. The service was the same, but the joy on the faces tells you how appreciated it is.

    EVALUATION

    Round Indicators

    • december 8 2017
    • Chicago, Illinois
    • Couples

    Andre K

    “Amazing!”


    This was our first trip to Mexico and the Royal Hideaway was exactly what we were hoping for. Prepare to be pampered and everything about this place was perfect! I recommend the snorkel trip that is only a 20 minute boat trip away from the hotel beach and we saw sea turtles, sting rays and wide variety of fish. We will be back!


    EVALUATION

    Round Indicators

    • december 8 2017
    • Miami, Florida
    • Couples

    mrbelly1999

    “Honeymoon Stay”


    Best place I have ever stayed in. Staff is wonderful and property is very clean. We were on our honeymoon and one night we had a bottle of champagne in our room and the bed had been decorated with rose petals.


    EVALUATION

    Round Indicators

    • december 7 2017
    • Cromwell, Connecticut
    • Couples

    Keirsten E

    “What the Standard Should be for an All-Inclusive”


    Just spent an amazing week at the Royal Hideaway and we couldn't be happier. The resort was beautiful, the attention to detail, especially in the restaurants was top notch, and they staff was even better. We had a minor hiccup on our first night, but Manager Carlos Flores was superb in his handling of the situation. After moving us to a new room, he continued to follow up and make certain we were happy and well taken care of for the rest of the trip. We were traveling with friends and family and they even treated us to a special dinner on our last night in town. This is an adults only all inclusive with no buffets for dinner - which I loved. The Ventanas restaurant was probably the one I most preferred, but all of them were excellent. The wait staff were all great in all of the restaurants, but Cristian, our waiter for our special dinner in Ventanas was a real stand out. I did notice that all of the managers pitch in to help make every dining experience special. Probably the only small negative was the house wine offerings at dinner. They were very mediocre - the only way to have a nice glass of wine with dinner is to buy a bottle off of their extensive wine list, which was fine, but very limiting if you are the only one in the group that wants wine. In addition to the wait staff, I was very impressed with our concierge, Erica. Each building has its own personal concierge at your service from a the courtyard in the center of the buildings. Ours was friendly, professional, and always handled every request with ease and grace. She definitely helped make the experience spectacular. The rooms here are well appointed. The beds are very comfortable and luxurious. Everything is very clean and well taken care of. The mini bar is stocked and unlimited, and they also offer unlimited room service, which is a nice treat when you don't feel like venturing out. There are plenty of lovely chairs and cabanas on the beach and around the pool. We spent most of the time on the beach, but the pools seemed to be well kept and lovely. The waiters for the beach and pool areas were fantastic, we never wanted for cocktails, water or whatever else we needed while enjoying the hot sun and soft sands of this beautiful beach. I highly recommend this property and will be looking forward to returning there again in the future. As a member of Leading Hotels of the World, I definitely approve of the Royal Hideaway as one of their signature hotels in Mexico.


    EVALUATION

    Round Indicators

    • december 7 2017
    • Saratoga Springs, Utah
    • Couples

    Angie M

    “Great get away - just not everything we expected.”


    The beach and pools were fantastic! The rooms were noisy and not as private and quiet as we were hoping. Some of the service was excellent but our housekeeping and room service fell below many of our expectations.


    EVALUATION

    Round Indicators

    • december 7 2017
    • Paris, Canada
    • Family

    Travellingsissies

    “An Amazing Two Weeks”


    This was my second visit to Royal Hideaway, and my sister’s third, and it didn’t disappoint. From the moment we arrived, we were treated like royalty. The staff goes above and beyond. We can’t say enough about managers Carlos and Christian, Javier at the pool, anticipating our needs and having an ice bucket with water ready for us. Ali and his lesson on the flag and culture of Mexico, Jane May for her happy greetings and great service at The Deck, Hermalinda and her exceptional towel creatures, and our adorable “Air Supply” who sang to us every day (he learned English by singing Air Supply songs). I am sure I am missing many other names, all staff went out of their way to meet and exceed our needs. While tipping is not expected, we found the service so exceptional that we always tipped. The service was the same, but the joy on the faces tells you how appreciated it is.


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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