Barceló Hotel Pool  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 With an exclusive Thalasso spa and surrounded by golf courses, this hotel is a refuge of luxury and relaxation on the Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
+34 952 899 499 34 952 883 908
Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 685 ratings. 685 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by Isabel R on . Care and Attention Beds and Pillows weren't up to standard and we woke up with slight back aches and beck pains. Spa and Massages were good and the relaxing area around Spa reception is quality. However the food was... Rating: 4
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66.2 km Malaga–Costa del Sol Airport

73.6 km Port of Malaga

80.1 km Maria Zambrano Railway Station - Malaga

70 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 692 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

304

Very good

37% Complete

257

Average

13% Complete

90

Poor

2% Complete

19

Very poor

3% Complete

22

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    Round Indicators
    Isabel R la linea, España. 03/14/2017 Couples

    “Care and Attention”

    Beds and Pillows weren't up to standard and we woke up with slight back aches and beck pains. Spa and Massages were good and the relaxing area around Spa reception is quality. However the food was not as good as usual. We weren't impressed.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear Isabel R, First and foremost I would like to thank you for the response of our survey following your stay in our Occidental Estepona Thalasso Spa hotel which helps us improve our services and finally our guests' overall experience as the vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. In Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time, however you can rest assured that the whole team, we are really interested in offering the best service possible and I inform you that we really want to satisfy our guests. Then we honestly hope to receive you back soon, so that you can both, check that we take your words seriously and also you can enjoy our services again. Best regards, Pablo Canca General Manager

    Round Indicators
    loftythelionBolton bolton. 03/12/2017

    “anniversary break”

    booked direct with hotel for best deals, had a suite with a hot tub,got upgraded to a junior suite ,very comfy king size bed bedroom with tv, also lounge with another tv in, hotel spa was a good experience.food was very nice with plenty of choice,staff friendly, with be going back later this year

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear loftythelionBolton, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Estepona Thalasso Spa with every Tripadvisor user. We really look forward to welcoming you back soon, Best regards, Pablo Canca General Manager

    Round Indicators
    WVasquez Gibraltar, Europe. 03/09/2017 Couples

    “Very good Staff.”

    The hotel was very easy to locate. The staff were very good. Food was good at the buffet. Spa was great, so was massage. Worth the money. The room was quite big and bathroom was very clean. Will recommend it to my friends, and well come back again for sure.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear WVasquez, On behalf of the entire team, first of all I would like to thank you for taking the time to share your comments and give us your feedback which we value very much as it is the source of any action that we may take in order to improve our services and/ or facilities which at the end of the day help us to offer you a completely different experience full of satisfaction. I would also like to inform you that I have already shared your words with the team, and you can rest assured this motivates us all very much to keep on offering the best service. We really look forward to welcoming you again, Best regards, Pablo Canca General Manager

    Round Indicators
    Alan T Villespassans, France. 02/27/2017 Friends getaway

    “Right hotel - wrong location”

    There were positives, nice room, friendly staff, however the hotel was nowhere near the beach, 10km from Estepona, beside a noisy motorway, "hot" buffet food was not covered so at best only warm. Would not return.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear Alan T, We first would like to thank you for choosing Occidental Estepona Thalasso Spa for your recent stay and for letting us know your impressions relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sorry for any inconvenience our location may has caused to you, nevertheless, hundreds of our guests appreciate it very much as it is very convenient to access to the most interesting places around us such as: Marbella, Puerto Banus, San Pedro and Estepona downtown, Flea markets and the most fancy beach clubs near the hotel... but at the same time very quiet from the inside. With our kindest regards, Pablo Canca General Manager

    Round Indicators
    Taegen 02/17/2017 Friends getaway

    “Disappointed”

    There were positives, nice room, friendly staff However negatives outweighed this, nowhere near beach, on the edge of a busy roundabout, spa was an extra charge which we had not anticipated. Would not return.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear Taegen, Although we sincerely regret your disappointment with your stay in Occidental Estepona Thalasso Spa, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • march 14 2017
    • la linea, España
    • Couples

    Isabel R

    “Care and Attention”


    Beds and Pillows weren't up to standard and we woke up with slight back aches and beck pains. Spa and Massages were good and the relaxing area around Spa reception is quality. However the food was not as good as usual. We weren't impressed.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear Isabel R, First and foremost I would like to thank you for the response of our survey following your stay in our Occidental Estepona Thalasso Spa hotel which helps us improve our services and finally our guests' overall experience as the vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. In Occidental Hotels & Resort we strongly believe that there is always room for improvement therefore and apart from greatly appreciating your constructive critic, I am honestly sorry if we could not cover your expectations fully this time, however you can rest assured that the whole team, we are really interested in offering the best service possible and I inform you that we really want to satisfy our guests. Then we honestly hope to receive you back soon, so that you can both, check that we take your words seriously and also you can enjoy our services again. Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • march 12 2017
    • bolton

    loftythelionBolton

    “anniversary break”


    booked direct with hotel for best deals, had a suite with a hot tub,got upgraded to a junior suite ,very comfy king size bed bedroom with tv, also lounge with another tv in, hotel spa was a good experience.food was very nice with plenty of choice,staff friendly, with be going back later this year


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear loftythelionBolton, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Estepona Thalasso Spa with every Tripadvisor user. We really look forward to welcoming you back soon, Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • march 9 2017
    • Gibraltar, Europe
    • Couples

    WVasquez

    “Very good Staff.”


    The hotel was very easy to locate. The staff were very good. Food was good at the buffet. Spa was great, so was massage. Worth the money. The room was quite big and bathroom was very clean. Will recommend it to my friends, and well come back again for sure.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear WVasquez, On behalf of the entire team, first of all I would like to thank you for taking the time to share your comments and give us your feedback which we value very much as it is the source of any action that we may take in order to improve our services and/ or facilities which at the end of the day help us to offer you a completely different experience full of satisfaction. I would also like to inform you that I have already shared your words with the team, and you can rest assured this motivates us all very much to keep on offering the best service. We really look forward to welcoming you again, Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • february 27 2017
    • Villespassans, France
    • Friends getaway

    Alan T

    “Right hotel - wrong location”


    There were positives, nice room, friendly staff, however the hotel was nowhere near the beach, 10km from Estepona, beside a noisy motorway, "hot" buffet food was not covered so at best only warm. Would not return.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear Alan T, We first would like to thank you for choosing Occidental Estepona Thalasso Spa for your recent stay and for letting us know your impressions relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sorry for any inconvenience our location may has caused to you, nevertheless, hundreds of our guests appreciate it very much as it is very convenient to access to the most interesting places around us such as: Marbella, Puerto Banus, San Pedro and Estepona downtown, Flea markets and the most fancy beach clubs near the hotel... but at the same time very quiet from the inside. With our kindest regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • february 17 2017
    • Friends getaway

    Taegen

    “Disappointed”


    There were positives, nice room, friendly staff However negatives outweighed this, nowhere near beach, on the edge of a busy roundabout, spa was an extra charge which we had not anticipated. Would not return.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear Taegen, Although we sincerely regret your disappointment with your stay in Occidental Estepona Thalasso Spa, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best regards, Pablo Canca General Manager

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