Barceló Hotel Pool  Estepona Thalasso Spa

Occidental Estepona Thalasso & Spa - Adults Only

Texto: 34685 With an exclusive Thalasso spa and surrounded by golf courses, this hotel is a refuge of luxury and relaxation on the Costa del Sol. A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”) | 29680 Estepona
+34 952 899 499 34 952 883 908
Occidental Estepona Thalasso & Spa - Adults Only Texto: 34685 4 out of 5 based on 655 ratings. 655 user reviews.
Occidental Estepona Thalasso & Spa - Adults Only reviewed by Jack C on . Great service wonderful rooms very clean. No Children under 16 ! Receptionist are very helpful and very welcoming. The rooms are a good size and kept really clean. The pool area is substantial with enough sun beds for everyone, and the pool bar is good. The hotel... Rating: 4
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Occidental Estepona Thalasso & Spa - Adults Only

A-7 Autovía del Mediterráneo, Km. 165 ( Salida “Cancelada”)   29680 Estepona  


Places of Interest

66.2 km Malaga–Costa del Sol Airport

73.6 km Port of Malaga

80.1 km Maria Zambrano Railway Station - Malaga

70 km Picasso Museum & Cathedral

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Estepona Thalasso & Spa - Adults Only

4.0/5 Round Indicators
| 667 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

293

Very good

37% Complete

248

Average

12% Complete

86

Poor

2% Complete

19

Very poor

3% Complete

21

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    Round Indicators
    Taegen 02/17/2017 Friends getaway

    “Disappointed”

    There were positives, nice room, friendly staff However negatives outweighed this, nowhere near beach, on the edge of a busy roundabout, spa was an extra charge which we had not anticipated. Would not return.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear Taegen, Although we sincerely regret your disappointment with your stay in Occidental Estepona Thalasso Spa, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best regards, Pablo Canca General Manager

    Round Indicators
    bertie12 Cambridge. 02/15/2017 Friends getaway

    “Good qualities but also dissapointments”

    A modern hotel, very clean with nice rooms marred by the noise of the adjacent autoway. The staff were very friendly. The buffet style meals were quite good but spoiled in part by insufficient warm plates and hot food gone cold. On the plus side there were always "specials" being cooked to order. This applied to both breakfast and dinner. The Spa was great and an experience. The bar seemed rarely to be manned and it could take up to 10 minutes to have somebody summoned to serve even at times which were known to be busy. This gave the feeling of being understaffed as the bar personnel were doubling as waitresses on another floor. It would have been helpful and a good idea if there had been some information about places of local interest,walks,sights,markets etc.

    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear bertie12, First of all I want to thank you for sharing your opinion of Occidental Estepona Thalasso Spa and for choosing us to stay and enjoy our services. I particularly appreciate your comments as it is specially important for us to know how our services and facilities are received from our guests´ point of view and then act upon it. I must inform you that the number of staff is perfectly measured for the levels of occupation in each moment, nevertheless I am honestly sorry for the delay in the bar service you described and I can assure you that the whole team is fully identified with providing a great service and make your overall experience an unforgettable one. Looking forward to receiving you back, soon Best regards, Pablo Canca General Manager

    Round Indicators
    S2347VXbarbarag Gibraltar. 02/13/2017 Couples

    “Occidental Estepona”

    Valentine Stay in which I also celebrated my wife birthday. Massage service and spa was execellent. The room was tidy and had a lovely terrace with a hot tub which allowed us to sit in the tub even when raining an excellent and new experience.

    OccidentalEsteponaGM, General Manager at Occidental Estepona Thalasso Spa, responded to this review
     Dear S234VXbarbarag, On behalf of the entire team, I would like to express our gratitude for the comments you just left concerning your recent visit. Your words definitely help us to understand how our guests experience their stay with us and mark the path we must go through. It is our goal to achieve maximum customer satisfaction and we are delighted to know that your stay at our Occidental Estepona Thalasso Spa was one to remember. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful memories and the will to return. Best regards, Pablo Canca General Manager

    Round Indicators
    Jack C Falkirk, United Kingdom. 11/01/2016 Couples

    “Great service wonderful rooms very clean. No Children under 16 !”

    Receptionist are very helpful and very welcoming. The rooms are a good size and kept really clean. The pool area is substantial with enough sun beds for everyone, and the pool bar is good. The hotel is unusually quiet with there being no children under the age of 16. The hotel bar does not open until 5o'clock but drinks can be purchased from the pool bar. If you like peace and quiet this is the place for you. We only ate breakfast which was enough and self serve with a lot to chose from, we like to eat the local food and there is a good choice in the surrounding area, with Estapona only a half hour bus ride away. The beach is only about 30 minutes away but you do have to cross the main motorway by bridge if you are walking, even then you can find somewhere to grab a snack.

    BarceloEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear "Jack C", Thank you very much for leaving these wonderful comment on Tripadvisor, we are delighted that you enjoyed your stay among us and definitely we are looking forward to welcoming you again. Best Regards, Pablo Canca General Manager

    Round Indicators
    janenowinspain spain. 10/28/2016 Friends getaway

    “Lovely staff, great spa but...”

    A friend and I have stayed at the Barcelo on several occasions , mainly because we really love the spa, the rooms (we rent the very large penthouse suite, amazing), and the lovely staff. However, I feel that the restaurant really lets the hotel down. On one occasion when the hotel was not full an "a la carte" menu was served, very good, but the buffet is not good at all, and this week, on Wednesday night, it was truly awful. We did not complain at the time because the staff are so nice we could not bring ourselves to hurt their feelings! I do hope that when we return next year it will have improved.

    BarceloEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
     Dear "janenowinspain", First of all I would like to express our sincerest gratitude for your trust and loyalty for choosing Barcelo Estepona and express your intention of returning. You can rest assured that the Chef and his team are already working in improving our offer as we are motivated and focused on making our destination a wonderful one. Looking forward to welcome you back, Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • february 17 2017
    • Friends getaway

    Taegen

    “Disappointed”


    There were positives, nice room, friendly staff However negatives outweighed this, nowhere near beach, on the edge of a busy roundabout, spa was an extra charge which we had not anticipated. Would not return.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear Taegen, Although we sincerely regret your disappointment with your stay in Occidental Estepona Thalasso Spa, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • february 15 2017
    • Cambridge
    • Friends getaway

    bertie12

    “Good qualities but also dissapointments”


    A modern hotel, very clean with nice rooms marred by the noise of the adjacent autoway. The staff were very friendly. The buffet style meals were quite good but spoiled in part by insufficient warm plates and hot food gone cold. On the plus side there were always "specials" being cooked to order. This applied to both breakfast and dinner. The Spa was great and an experience. The bar seemed rarely to be manned and it could take up to 10 minutes to have somebody summoned to serve even at times which were known to be busy. This gave the feeling of being understaffed as the bar personnel were doubling as waitresses on another floor. It would have been helpful and a good idea if there had been some information about places of local interest,walks,sights,markets etc.


    OccidentalEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear bertie12, First of all I want to thank you for sharing your opinion of Occidental Estepona Thalasso Spa and for choosing us to stay and enjoy our services. I particularly appreciate your comments as it is specially important for us to know how our services and facilities are received from our guests´ point of view and then act upon it. I must inform you that the number of staff is perfectly measured for the levels of occupation in each moment, nevertheless I am honestly sorry for the delay in the bar service you described and I can assure you that the whole team is fully identified with providing a great service and make your overall experience an unforgettable one. Looking forward to receiving you back, soon Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • february 13 2017
    • Gibraltar
    • Couples

    S2347VXbarbarag

    “Occidental Estepona”


    Valentine Stay in which I also celebrated my wife birthday. Massage service and spa was execellent. The room was tidy and had a lovely terrace with a hot tub which allowed us to sit in the tub even when raining an excellent and new experience.


    OccidentalEsteponaGM, General Manager at Occidental Estepona Thalasso Spa, responded to this review
    Dear S234VXbarbarag, On behalf of the entire team, I would like to express our gratitude for the comments you just left concerning your recent visit. Your words definitely help us to understand how our guests experience their stay with us and mark the path we must go through. It is our goal to achieve maximum customer satisfaction and we are delighted to know that your stay at our Occidental Estepona Thalasso Spa was one to remember. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful memories and the will to return. Best regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • november 1 2016
    • Falkirk, United Kingdom
    • Couples

    Jack C

    “Great service wonderful rooms very clean. No Children under 16 !”


    Receptionist are very helpful and very welcoming. The rooms are a good size and kept really clean. The pool area is substantial with enough sun beds for everyone, and the pool bar is good. The hotel is unusually quiet with there being no children under the age of 16. The hotel bar does not open until 5o'clock but drinks can be purchased from the pool bar. If you like peace and quiet this is the place for you. We only ate breakfast which was enough and self serve with a lot to chose from, we like to eat the local food and there is a good choice in the surrounding area, with Estapona only a half hour bus ride away. The beach is only about 30 minutes away but you do have to cross the main motorway by bridge if you are walking, even then you can find somewhere to grab a snack.


    BarceloEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear "Jack C", Thank you very much for leaving these wonderful comment on Tripadvisor, we are delighted that you enjoyed your stay among us and definitely we are looking forward to welcoming you again. Best Regards, Pablo Canca General Manager

    EVALUATION

    Round Indicators

    • october 28 2016
    • spain
    • Friends getaway

    janenowinspain

    “Lovely staff, great spa but...”


    A friend and I have stayed at the Barcelo on several occasions , mainly because we really love the spa, the rooms (we rent the very large penthouse suite, amazing), and the lovely staff. However, I feel that the restaurant really lets the hotel down. On one occasion when the hotel was not full an "a la carte" menu was served, very good, but the buffet is not good at all, and this week, on Wednesday night, it was truly awful. We did not complain at the time because the staff are so nice we could not bring ourselves to hurt their feelings! I do hope that when we return next year it will have improved.


    BarceloEsteponaGM, Director General at Occidental Estepona Thalasso Spa, responded to this review
    Dear "janenowinspain", First of all I would like to express our sincerest gratitude for your trust and loyalty for choosing Barcelo Estepona and express your intention of returning. You can rest assured that the Chef and his team are already working in improving our offer as we are motivated and focused on making our destination a wonderful one. Looking forward to welcome you back, Best regards, Pablo Canca General Manager

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