Surroundings at the Occidental Playa de Palma hotel

Occidental Playa de Palma

Texto: 105339 Right in the heart of Playa de Palma, this hotel boasts an exclusive selection of sports facilities including a prestigious cycling centre. CL Fra Joan Llabrés, 16 | 07600 Playa de Palma, Palma de Mallorca (Mallorca)
+34 971 261 700 +34 971 266 936
Occidental Playa de Palma Texto: 105339 4 out of 5 based on 1505 ratings. 1505 user reviews.
Occidental Playa de Palma reviewed by Filipe P on . Average hotel Im staying in this hotel for 14 days, arriving last monday, i have to tell, staff disconect with the clients ,one or two supervisiors doing the mission to be friendly with the clients, awaful... Rating: 2
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca)  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Playa de Palma

4.0/5 Round Indicators
| 1518 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

31% Complete

480

Very good

40% Complete

618

Average

18% Complete

284

Poor

5% Complete

90

Very poor

3% Complete

46

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    Round Indicators
    Dave W 07/20/2017 Couples

    “Not for us”

    With us being in the small 5% of English stopping here, we didn't enjoy it as Occidental is heavily for German families. the staff were definitely not the friendliest. We got there and weren't greeted by the lady at the check in area- just a "yes?" Definitely no "welcome and enjoy your stay" ...the bar staff served other people while blatantly knowing you're next in line- when you eventually do get served, they pass on to another member of staff- when asking for a cup of coffee, they give you an espresso and cups of tea, they give herbal...maybe the language barrier was the reason but it doesn't hurt to say please and thank you... there were a couple of exceptions but I'm struggling to think of more than 2 members of their whole staff... not a good experience and we definitely won't be back!!!

    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Dave, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Playa de Palma hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you for your insights regarding the service in English and although all our staff is able to communicate in english, some of our employees speaking other 2 or 3 international guests' languages. At Occidental Hotels we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Orsy Szilagyi Guest Experience Manager

    Round Indicators
    OwenDudley Barry, United Kingdom. 07/20/2017 Family

    “Good hotel, poor surrounding guests (DRUNK GERMANS)!!”

    We arrived here early July and can't really complain about the hotel itself, other than the standard rooms which you can here every little detail through forcing us to upgrade to a junior suite (which I highly recommend). The all inclusive was good with a lot of drinks included along with good standard restaurant food with good quality. The only annoyance with the drinks system is having a sign your name and give your room number every time you order a set of drinks or even just one drink. The staff were helpful and friendly and the hotel amenities were of a good standard with the pool and gym area to name a few. The biggest let down for us and maybe our entire experience was the constant drunk Germans parading the streets during the day shouting and chanting sometimes, which was really off putting and disturbing for us and many others. To conclude if you have families with children about 12 and under, don't come to this area of Mallorca but, if you do come to this hotel, you must upgrade to the junior suite as it's so worth the money for the upgrade as the rooms are substantially better. Finally the food was good, ai good and nice staff, just a huge letdown about the partying Germans.

    GEM-Playadepalma, Guest Experience at Occidental Playa de Palma, responded to this review
     Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are reading with a great dissapointment that our hotel was not fulfilling at maximum your holiday expectations, especially because of the loud guest. We would like to let you know that we are working hard day by day in order to avoid the conflicts and the disturbances, reforcing our hotel policy and security. We will continue to improve this aspect of the hotel. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday exerience, we are therefore very pleased to read that you were satisfied with yours. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca Orsy Szilagyi Guest Experience Manager

    Round Indicators
    Filipe P Lisboa. 07/13/2017 Family

    “Average hotel”

    Im staying in this hotel for 14 days, arriving last monday, i have to tell, staff disconect with the clients ,one or two supervisiors doing the mission to be friendly with the clients, awaful animation and very bad organization at this matter, no information if you dont search for. Good facilities the swiming pools are ok, the bar and restaurant area are good, the meal is not fenomenal but acceptable. The all inclusive not a big deal but is acceptable. The service at the reception is awful, i was recived by a young girl without anykind of experience and she makes a lot of mistakes not acting acording the hotel rules. The room they give me dont have any view. So at this moment im a litle bit desapointing about some points in this hotel. The area outside the hotel is with a lot of bars Full of german teens groups, the beach are close to hotel, 5 minuts walking, the beach its very good. At this moment i cant recomend this hotel but i hope i can change my opinion in the next staying week...

    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Filipe, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation. We are sorry to hear that there are some points which are not letting you to enjoy at maximum the stay with us, and we would recommend you that in case of imperfectiones please do not hesistate to contact us to be able to correct them and to make your stay an unforgettable one. I would like to invite you personally for a talk with me, to let me know all your concerns and to see what could we do to make you feel like home. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to change your opinion during the stay with us. Best regards, Orsy Szilagyi Guest Experience Manager

    Round Indicators
    Robbobear Reading, United Kingdom. 07/12/2017 Family

    “Honest opinion”

    Great location beaches lovely but the good sunbeds are very pricey. The location does attract big groups of young party goers although music outside is turned off at 12am. The area is predominantly German and the only complaint I have about that is that they all seem to chain smoke and that can be uncomfortable to be around if you are a non smoker!
    Round Indicators
    Minxypooh London, United Kingdom. 07/12/2017 Family

    “Sausage fest - families avoid this time of year”

    The time of year we went was wrong. Place we have stayed at before and loved turned into a German stag /frat party with drinking and noise all night. Wearing obscene outfits around the pool in front of children and on one of the days someone decided to take a nice big dump in the pool meaning we couldn't swim for the day and once opened up again - as I was the person who first notice the mess - found it a struggle to get back in. Luckily they have 2 pools though. I was so disappointed because I have been here Ina quieter time and the other guests where lovely and normal. I thought for how expensive the place is - would have meant you will lose the riff raft As well as not staying in Magabloodyluf. Ah well. Other than that it's great location close to airport and beach and tons of restaurants and bars

    EVALUATION

    Round Indicators

    • july 20 2017
    • Couples

    Dave W

    “Not for us”


    With us being in the small 5% of English stopping here, we didn't enjoy it as Occidental is heavily for German families. the staff were definitely not the friendliest. We got there and weren't greeted by the lady at the check in area- just a "yes?" Definitely no "welcome and enjoy your stay" ...the bar staff served other people while blatantly knowing you're next in line- when you eventually do get served, they pass on to another member of staff- when asking for a cup of coffee, they give you an espresso and cups of tea, they give herbal...maybe the language barrier was the reason but it doesn't hurt to say please and thank you... there were a couple of exceptions but I'm struggling to think of more than 2 members of their whole staff... not a good experience and we definitely won't be back!!!


    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
    Dear Dave, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Playa de Palma hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Thank you for your insights regarding the service in English and although all our staff is able to communicate in english, some of our employees speaking other 2 or 3 international guests' languages. At Occidental Hotels we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 20 2017
    • Barry, United Kingdom
    • Family

    OwenDudley

    “Good hotel, poor surrounding guests (DRUNK GERMANS)!!”


    We arrived here early July and can't really complain about the hotel itself, other than the standard rooms which you can here every little detail through forcing us to upgrade to a junior suite (which I highly recommend). The all inclusive was good with a lot of drinks included along with good standard restaurant food with good quality. The only annoyance with the drinks system is having a sign your name and give your room number every time you order a set of drinks or even just one drink. The staff were helpful and friendly and the hotel amenities were of a good standard with the pool and gym area to name a few. The biggest let down for us and maybe our entire experience was the constant drunk Germans parading the streets during the day shouting and chanting sometimes, which was really off putting and disturbing for us and many others. To conclude if you have families with children about 12 and under, don't come to this area of Mallorca but, if you do come to this hotel, you must upgrade to the junior suite as it's so worth the money for the upgrade as the rooms are substantially better. Finally the food was good, ai good and nice staff, just a huge letdown about the partying Germans.


    GEM-Playadepalma, Guest Experience at Occidental Playa de Palma, responded to this review
    Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Playa de Palma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are reading with a great dissapointment that our hotel was not fulfilling at maximum your holiday expectations, especially because of the loud guest. We would like to let you know that we are working hard day by day in order to avoid the conflicts and the disturbances, reforcing our hotel policy and security. We will continue to improve this aspect of the hotel. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday exerience, we are therefore very pleased to read that you were satisfied with yours. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards from Mallorca Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 13 2017
    • Lisboa
    • Family

    Filipe P

    “Average hotel”


    Im staying in this hotel for 14 days, arriving last monday, i have to tell, staff disconect with the clients ,one or two supervisiors doing the mission to be friendly with the clients, awaful animation and very bad organization at this matter, no information if you dont search for. Good facilities the swiming pools are ok, the bar and restaurant area are good, the meal is not fenomenal but acceptable. The all inclusive not a big deal but is acceptable. The service at the reception is awful, i was recived by a young girl without anykind of experience and she makes a lot of mistakes not acting acording the hotel rules. The room they give me dont have any view. So at this moment im a litle bit desapointing about some points in this hotel. The area outside the hotel is with a lot of bars Full of german teens groups, the beach are close to hotel, 5 minuts walking, the beach its very good. At this moment i cant recomend this hotel but i hope i can change my opinion in the next staying week...


    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
    Dear Filipe, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation. We are sorry to hear that there are some points which are not letting you to enjoy at maximum the stay with us, and we would recommend you that in case of imperfectiones please do not hesistate to contact us to be able to correct them and to make your stay an unforgettable one. I would like to invite you personally for a talk with me, to let me know all your concerns and to see what could we do to make you feel like home. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to change your opinion during the stay with us. Best regards, Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • july 12 2017
    • Reading, United Kingdom
    • Family

    Robbobear

    “Honest opinion”


    Great location beaches lovely but the good sunbeds are very pricey. The location does attract big groups of young party goers although music outside is turned off at 12am. The area is predominantly German and the only complaint I have about that is that they all seem to chain smoke and that can be uncomfortable to be around if you are a non smoker!


    EVALUATION

    Round Indicators

    • july 12 2017
    • London, United Kingdom
    • Family

    Minxypooh

    “Sausage fest - families avoid this time of year”


    The time of year we went was wrong. Place we have stayed at before and loved turned into a German stag /frat party with drinking and noise all night. Wearing obscene outfits around the pool in front of children and on one of the days someone decided to take a nice big dump in the pool meaning we couldn't swim for the day and once opened up again - as I was the person who first notice the mess - found it a struggle to get back in. Luckily they have 2 pools though. I was so disappointed because I have been here Ina quieter time and the other guests where lovely and normal. I thought for how expensive the place is - would have meant you will lose the riff raft As well as not staying in Magabloodyluf. Ah well. Other than that it's great location close to airport and beach and tons of restaurants and bars


    Swimming pool at the Occidental Playa de Palma hotel

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