Surroundings at the Occidental Playa de Palma hotel

Occidental Playa de Palma

Texto: 105339 Right in the heart of Playa de Palma, this hotel boasts an exclusive selection of sports facilities including a prestigious cycling centre. CL Fra Joan Llabrés, 16 | 07600 Playa de Palma, Palma de Mallorca (Mallorca)
+34 971 261 700 +34 971 266 936
Occidental Playa de Palma Texto: 105339 4 out of 5 based on 1505 ratings. 1505 user reviews.
Occidental Playa de Palma reviewed by Filipe P on . Average hotel Im staying in this hotel for 14 days, arriving last monday, i have to tell, staff disconect with the clients ,one or two supervisiors doing the mission to be friendly with the clients, awaful... Rating: 2
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Occidental Playa de Palma

CL Fra Joan Llabrés, 16   07600 Playa de Palma, Palma de Mallorca (Mallorca)  


Places of Interest

6 km Son Sant Joan International Airport

7 km Son Antem Golf Course

200 m Palma beach

200 m Bus to Palma

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Playa de Palma

4.0/5 Round Indicators
| 1642 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

32% Complete

534

Very good

40% Complete

670

Average

17% Complete

294

Poor

5% Complete

96

Very poor

3% Complete

52

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    Round Indicators
    Carole C Dolores, Spain. 09/18/2017 Couples

    “99% of guests are German”

    This hotel is not really suitable for English couples looking to chat and befriend other holiday makers as it is really just for German people. They didn't really want to be bothered to try and talk to us unfortunately (one actually questioned why we were there). Rooms very small, no tea and coffee making facilities and no fridge. Spanish hotel staff are lovely and swimming pool nice. Lots of stag and hen dos and walls very thin as you can hear every noise. Overall extremely disappointing as we chose the fully inclusive option. Definitely would not recommend.
    Round Indicators
    deanna50 london. 09/18/2017 Friends getaway

    “Lastminute.com is last time I book ”

    Further to our horrendous experience and desperation to move from ola el vistamar hotel. Lastminute.com only choice was here. For the uk traveller it is predominately at German used facility & if you like to drink & speak German. (Fact, not meant as insult) you will be fine. There was a drinking sing along by the pool at 11.30 that continued through the day, as observed and videoed from our balcony! The staff were quite bewildered why we were there but we're reasonably friendly. The facility is built in amongst other high rise hotels. We stayed in our room as we were a source of interest outside our sanctuary!😳 We booked the evening flight back to uk. Had enough
    Round Indicators
    michael o Burgess Hill, United Kingdom. 09/12/2017 Couples

    “Only one chance to make a first impression .......”

    ..... it was missed. (better than "average", not sure its "very good" though. Unfortunately, we arrived at the hotel after midnight, due to several travel problems. We have stayed at many Barceló hotels, but don’t feel this time we were given all the information needed to make our stay the best possible. Nothing was mentioned about; using the restaurant for meals other than breakfast, or any upgrade options, the use of the room safe and its cost (2€ a day), not acceptable for a 4* hotel, it should be included in the room rate, the use of extra hotel towels for the pool and any local helpful tourist information, maps, etc. In their defence, it was very late, the reception staff should have asked us to come back in the morning to get a full briefing, we found out things by chance. Admittedly, I did not examine the website well enough, having been used to excellent rooms and en-suite facilities in previous Barceló hotels. But the double room on first opening the door, looked tiny (19m2), it’s long and thin. The bed-end only an A4 sheet length from the opposite wall, the tiny bathroom and the floor tiles, which on first glance, looked dirty and worn. Closer examination of the floor revealed it was in fact an unfortunate colour and pattern, making the room look dingy, and surprised there is not a minbar! (4* hotel, hot climate!!!) On the plus side, the breakfasts were excellent, wide choices, both hot (although the hot food was not kept hot enough) and cold. My staple breakfast requirement of a 4* hotel, fresh fruit, both as salad and whole. Fried and scrambled eggs, and omelettes cooked fresh and all dishes regularly refreshed. We paid 22€ pp one night to eat in the hotel buffet. There was a wide choice of both hot and cold dishes, but nothing spectacular. Good value in so far as it is unlimited, but not great quality. Buffet dinners at other Barcelós have had a greater selection of better dishes, particularly fish. On reflection, 25€ pp per day to upgrade to “all inclusive” could be a good deal; most drinks freely available, others at reduced prices, and then the extra meals, which you could take or leave as you wish. It all depends on how close to the hotel you like to stay. The reception staff were rather impersonal, whereas the housekeeping and restaurant staff, were excellent and friendly. The evening entertainment, if that’s what it can be called, was dire – I hope I wasn’t paying for it – I avoided it! The hotel is 5 mins walk from the beach front, 15mins from Palma, 10 from the airport, both by car, the motorway only 2 mins way. The area is generally quiet, you can hear some “bar noise” in the evening from round and about. No rooms overlook the main road to the front. I am puzzled as to why the “Barceló Pueblo Park” (as it used to be called) has “recently” been rebranded as the Occidental Playa de Palma. It seems Barceló acquired the Occidental group sometime back and that it appears to be hotel group of a lesser quality. We have stayed at many Barcelós in the past and all have been of a far higher quality than the Playa de Palma. Maybe that’s why it has been re-named, as it is not as good as other hotels in the Barceló group that I have used! In future, I will look closely at each hotel and its detail before booking. I have noticed that the “Barceló Atenea Mar” in Barcelona is now the “Occidental Atenea Mar”. It was very nice, we stayed there 2 years ago, why has it needed a new name? What logic is Barceló using with its re-naming? (By the way, I have just looked at Tripadvisor for this hotel, not sure I would stay there now, having read recent reviews.) Those booking via Tesco, beware of the euro exchange rate. If you are not paying in full with vouchers. Barceló use the “exchange rate” at time of booking, as a result, costing us over £50 more because of the pound falling in value since we booked 8 months ago, they have converted at a much higher rate than my bank will, when they now receive the euro transaction. All this said and done, I wanted to use Tesco voucher. My first choice hotel, the Barceló Illetas Albatros was full for “Tesco guests”, and now having read some of the reviews of the Occidental Playa de Palma, written since I booked in February, I would not have stayed here and I feel I wasted my vouchers on this stay. Come on Barceló, what is happening?? Note to the British tourist trade, all the staff we met in the hotel, restaurants, bars, etc spoke German and English, just to mention 2 foreign languages!!! As a general footnote, we were informed by several people, that the resort has many German visitors, but not that Playa de Palma is the “German Magaluf”. The hotel has lots German guests, but there was never any problem and it is back a bit from the main “hot spots”.

    GEM-Playadepalma, Guest Experience Manger at Occidental Playa de Palma, responded to this review
     Dear Michael, Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. It is with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. We would like to point also out that Barceló is not using a false exchange rate, and all the payments can be proved in details at your final bill. In your case, at the arrival to the hotel, you chose to do the payment via credit card, choosing the exchange rate, and paying the pending amount in euros. Due to this fact the bank has done the currency change on the day of your payment. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are fully described on all booking portals and travel agency presentation flyers, as well on our homepage. For coming occasions, we would like to offer you a personalized guidance with our reception department, to make sure that the accommodation best meets your needs and wishes and offers you a perfect holiday. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs for the breakfast as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Orsy Szilagyi Guest Experience Manager

    Round Indicators
    Nucu1981 Mulhouse, France. 09/10/2017 Couples

    “Enjoy your stay in Mallorca!!!”

    Excellent ..... Highly recommended !!! One of the best places to stay...high quality services, not far from the beach, not far from the motorway (1-2 min), not far from the airport(6 km).... We really enjoyed our holiday!!!

    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations. We would like to thank you for your highlights on the service you received in our hotel and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying with us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca Orsy Szilagyi Guest Experience Manager

    Round Indicators
    lucygrout1 Oxford, United Kingdom. 09/09/2017 Solo travel

    “Average ”

    Recently stayed here on a 3 night break. The hotel itself is fine, the room and the public areas of the hotel were all ok. I stayed half board and only had the breakfast each morning and there was a brilliant selection so no problems there. However The hotel was very loud in the mornings, no chance of a lie in, cleaners are trying to clean your room from 8.30 onwards, too early for most people enjoying a holiday Perhaps my lack of research is to blame here, but if you're looking for a relaxing, cultural holiday, this is not the ideal place to stay. The hotel is full of German tourists, I barely heard a Spanish word spoken, even the staff speak to you in German. I felt quite out of place. The area itself is pretty downhill, full of German bars, everyone greets you in German and it's just generally tacky and lacked any cultural feel. I chose to go into Palma each night because every restaurant seemed to cater for just German tourists and it seemed more of a Magaluf sort of area. I Wouldn't recommend this hotel to any British friends or family. Overall I wouldn't come back.

    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We understand that Playa de Palma might not be the best location for your holidays, this is why we encourage you for a future occasion to visit the websites from where you can find a personalized booking guidance to make sure you book the Occidental destination that can make all your dreams come true. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 18 2017
    • Dolores, Spain
    • Couples

    Carole C

    “99% of guests are German”


    This hotel is not really suitable for English couples looking to chat and befriend other holiday makers as it is really just for German people. They didn't really want to be bothered to try and talk to us unfortunately (one actually questioned why we were there). Rooms very small, no tea and coffee making facilities and no fridge. Spanish hotel staff are lovely and swimming pool nice. Lots of stag and hen dos and walls very thin as you can hear every noise. Overall extremely disappointing as we chose the fully inclusive option. Definitely would not recommend.


    EVALUATION

    Round Indicators

    • september 18 2017
    • london
    • Friends getaway

    deanna50

    “Lastminute.com is last time I book ”


    Further to our horrendous experience and desperation to move from ola el vistamar hotel. Lastminute.com only choice was here. For the uk traveller it is predominately at German used facility & if you like to drink & speak German. (Fact, not meant as insult) you will be fine. There was a drinking sing along by the pool at 11.30 that continued through the day, as observed and videoed from our balcony! The staff were quite bewildered why we were there but we're reasonably friendly. The facility is built in amongst other high rise hotels. We stayed in our room as we were a source of interest outside our sanctuary!😳 We booked the evening flight back to uk. Had enough


    EVALUATION

    Round Indicators

    • september 12 2017
    • Burgess Hill, United Kingdom
    • Couples

    michael o

    “Only one chance to make a first impression .......”


    ..... it was missed. (better than "average", not sure its "very good" though. Unfortunately, we arrived at the hotel after midnight, due to several travel problems. We have stayed at many Barceló hotels, but don’t feel this time we were given all the information needed to make our stay the best possible. Nothing was mentioned about; using the restaurant for meals other than breakfast, or any upgrade options, the use of the room safe and its cost (2€ a day), not acceptable for a 4* hotel, it should be included in the room rate, the use of extra hotel towels for the pool and any local helpful tourist information, maps, etc. In their defence, it was very late, the reception staff should have asked us to come back in the morning to get a full briefing, we found out things by chance. Admittedly, I did not examine the website well enough, having been used to excellent rooms and en-suite facilities in previous Barceló hotels. But the double room on first opening the door, looked tiny (19m2), it’s long and thin. The bed-end only an A4 sheet length from the opposite wall, the tiny bathroom and the floor tiles, which on first glance, looked dirty and worn. Closer examination of the floor revealed it was in fact an unfortunate colour and pattern, making the room look dingy, and surprised there is not a minbar! (4* hotel, hot climate!!!) On the plus side, the breakfasts were excellent, wide choices, both hot (although the hot food was not kept hot enough) and cold. My staple breakfast requirement of a 4* hotel, fresh fruit, both as salad and whole. Fried and scrambled eggs, and omelettes cooked fresh and all dishes regularly refreshed. We paid 22€ pp one night to eat in the hotel buffet. There was a wide choice of both hot and cold dishes, but nothing spectacular. Good value in so far as it is unlimited, but not great quality. Buffet dinners at other Barcelós have had a greater selection of better dishes, particularly fish. On reflection, 25€ pp per day to upgrade to “all inclusive” could be a good deal; most drinks freely available, others at reduced prices, and then the extra meals, which you could take or leave as you wish. It all depends on how close to the hotel you like to stay. The reception staff were rather impersonal, whereas the housekeeping and restaurant staff, were excellent and friendly. The evening entertainment, if that’s what it can be called, was dire – I hope I wasn’t paying for it – I avoided it! The hotel is 5 mins walk from the beach front, 15mins from Palma, 10 from the airport, both by car, the motorway only 2 mins way. The area is generally quiet, you can hear some “bar noise” in the evening from round and about. No rooms overlook the main road to the front. I am puzzled as to why the “Barceló Pueblo Park” (as it used to be called) has “recently” been rebranded as the Occidental Playa de Palma. It seems Barceló acquired the Occidental group sometime back and that it appears to be hotel group of a lesser quality. We have stayed at many Barcelós in the past and all have been of a far higher quality than the Playa de Palma. Maybe that’s why it has been re-named, as it is not as good as other hotels in the Barceló group that I have used! In future, I will look closely at each hotel and its detail before booking. I have noticed that the “Barceló Atenea Mar” in Barcelona is now the “Occidental Atenea Mar”. It was very nice, we stayed there 2 years ago, why has it needed a new name? What logic is Barceló using with its re-naming? (By the way, I have just looked at Tripadvisor for this hotel, not sure I would stay there now, having read recent reviews.) Those booking via Tesco, beware of the euro exchange rate. If you are not paying in full with vouchers. Barceló use the “exchange rate” at time of booking, as a result, costing us over £50 more because of the pound falling in value since we booked 8 months ago, they have converted at a much higher rate than my bank will, when they now receive the euro transaction. All this said and done, I wanted to use Tesco voucher. My first choice hotel, the Barceló Illetas Albatros was full for “Tesco guests”, and now having read some of the reviews of the Occidental Playa de Palma, written since I booked in February, I would not have stayed here and I feel I wasted my vouchers on this stay. Come on Barceló, what is happening?? Note to the British tourist trade, all the staff we met in the hotel, restaurants, bars, etc spoke German and English, just to mention 2 foreign languages!!! As a general footnote, we were informed by several people, that the resort has many German visitors, but not that Playa de Palma is the “German Magaluf”. The hotel has lots German guests, but there was never any problem and it is back a bit from the main “hot spots”.


    GEM-Playadepalma, Guest Experience Manger at Occidental Playa de Palma, responded to this review
    Dear Michael, Although we sincerely regret reading that your stay at our Occidental Playa de Palma fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. It is with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. We would like to point also out that Barceló is not using a false exchange rate, and all the payments can be proved in details at your final bill. In your case, at the arrival to the hotel, you chose to do the payment via credit card, choosing the exchange rate, and paying the pending amount in euros. Due to this fact the bank has done the currency change on the day of your payment. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are fully described on all booking portals and travel agency presentation flyers, as well on our homepage. For coming occasions, we would like to offer you a personalized guidance with our reception department, to make sure that the accommodation best meets your needs and wishes and offers you a perfect holiday. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs for the breakfast as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 10 2017
    • Mulhouse, France
    • Couples

    Nucu1981

    “Enjoy your stay in Mallorca!!!”


    Excellent ..... Highly recommended !!! One of the best places to stay...high quality services, not far from the beach, not far from the motorway (1-2 min), not far from the airport(6 km).... We really enjoyed our holiday!!!


    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Playa de Palma hotel and are delighted to read that we were able to match your expectations. We would like to thank you for your highlights on the service you received in our hotel and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying with us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards from Mallorca Orsy Szilagyi Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 9 2017
    • Oxford, United Kingdom
    • Solo travel

    lucygrout1

    “Average ”


    Recently stayed here on a 3 night break. The hotel itself is fine, the room and the public areas of the hotel were all ok. I stayed half board and only had the breakfast each morning and there was a brilliant selection so no problems there. However The hotel was very loud in the mornings, no chance of a lie in, cleaners are trying to clean your room from 8.30 onwards, too early for most people enjoying a holiday Perhaps my lack of research is to blame here, but if you're looking for a relaxing, cultural holiday, this is not the ideal place to stay. The hotel is full of German tourists, I barely heard a Spanish word spoken, even the staff speak to you in German. I felt quite out of place. The area itself is pretty downhill, full of German bars, everyone greets you in German and it's just generally tacky and lacked any cultural feel. I chose to go into Palma each night because every restaurant seemed to cater for just German tourists and it seemed more of a Magaluf sort of area. I Wouldn't recommend this hotel to any British friends or family. Overall I wouldn't come back.


    GEM-Playadepalma, Guest Experience Manager at Occidental Playa de Palma, responded to this review
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Playa de Palma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We understand that Playa de Palma might not be the best location for your holidays, this is why we encourage you for a future occasion to visit the websites from where you can find a personalized booking guidance to make sure you book the Occidental destination that can make all your dreams come true. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards Orsy Szilagyi Guest Experience Manager

    Swimming pool at the Occidental Playa de Palma hotel

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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